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Poster: tracey pooh Date: Jul 16, 2015 7:35am
Forum: forums Subject: Re: Library View Count Not Updating


I think I now understand what you are referring to, and there *IS* a new problem I was able to find just now.

So I think what you've been noticing is that individual items in our search engine (ie: not collections, but single items) have had their download counts updated nightly normally, but that stopped semi-recently.

CORRECT! 8-) (that's good and bad news, right?)

We are in process of migrating our search engine. Our current live (soon to be dropped) search engine *just* ran out of avail space in /tmp for what it needs to do each night to update items.

So I've pushed live a workaround and am manually re-running last night's run now (and then every night the normal run should be fine after that).

Sorry for the confusion trying to sort out the issue -- I appreciate you sticking with us and helping us sort out the issue.
It's embarrassing that our user base found and reported the issue before we did -- and I apologize for that.
(We have robo-checks for full disks running 24x7 -- but in this sort case, it hit 100%, fatal-ed, then disk cleaned up very quickly so we never hit a threshold trigger).

I'd make the script more bulletproof to a fail like this -- but we are replacing the Search Engine w/i the next 15-90 days...

Best regards, and thanks for putting up with our little glitches from time to time!

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Poster: geekcookiespodcast Date: Jul 16, 2015 10:14am
Forum: forums Subject: Re: Library View Count Not Updating


It's really amazing you find time to solve this tiny issue, I can barely imagine the volume of stuff you have to work on in this website.

I'm really happy I can rely on the json now, I really didn't want to write a cumbersone parser (I'm really bad at it :-)

That is an example of what I was tracking for the first of my upload{}

Thank you and keep up the good work!

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Poster: tracey pooh Date: Aug 7, 2015 7:18pm
Forum: forums Subject: Re: Library View Count Not Updating

ok, all the individual shows should be updated now (finally).

happy weekend!

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Poster: CaseUploader155 Date: Sep 19, 2015 11:51am
Forum: forums Subject: Re: Library View Count Not Updating

I need your help. My view count for the criminal case files I uploaded has stopped at 300. My friends were showing these case files to some lawyers and then the view count stopped at 300 for days and days without any additional update. Please fix the view count on my case files pdf upload please?

Also those documents came from PACER so they are public record and can legally be uploaded under federal law. Just needed to note that. Also I ask that you not Judge the person named in those case files as he is trying to prove Actual Innocence to his charge. Thee documents in that upload are uploaded for the purpose of putting the truth on the public record.

Please I beg of you to fix the view count as I believe the documents are getting a lot of views due to the nature of this criminal case and the fact that the Defendant is persistent in trying to prove Actual Innocence to the crime he was indicted on. I know the views are higher then 300 but it is stuck at 300.

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Poster: geekcookiespodcast Date: Jul 17, 2015 4:56am
Forum: forums Subject: Re: Library View Count Not Updating

Hi, just to let you know, it seems the script failed in the last night run: the top element "geekcookies_ep_8" show 161 views in the search : and 173 in the element page itself: I'll wait for your Search Engine upgrade, thank you!
This post was modified by geekcookiespodcast on 2015-07-17 11:56:16