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KWIC  INDEX 

TO  SERVICES 

2003 


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I 


INDEX/GENERAL  INQUIRY  NUMBERS/MINISTRY  WEB  SITES 


MINISTRY 
PROGRAM 
OR  SERVICE 


(ACRONYM) 

(for  this  directory  only) 


WEB  SITE 

(if  available) 


GENERAL 

INQUIRY 

NUMBER 


PAGE 


NOTE:  The  Ontario  government  central  Web  site  can  be  accessed  at:  www.gov.on.ca 


Culture  (MCL) . 

Education  (EDU) . 

Energy  (ENG) . . . 

Enterprise,  Opportunity  and  Innovation  (EOI) . 

Environment  (ENE) . 

Environmental  Commissioner  (ECO) . 

Finance  (FIN) . 

Francophone  Affairs  (OFA) . 


Human  Rights  Commission . 

Information  and  Privacy  Commissioner  (IPC) . 
Intergovernmental  Affairs  (MIA) . 


Legislative  Library . www.ontla.on.ca/library/ 


Lieutenant  Governor’s  Office  (LTG). 


Management  Board  of  Cabinet  (MBS) . www.gov.on.ca/mbs/english/mbs/ 

index.html . 

Management  Board  Secretariat  (MBS) . www.gov.on.ca/mbs/english/mbs/ 

index.html . 

Municipal  Affairs  and  Housing  (MAH) . www.mah.gov.on.ca . 


Natural  Resources  (MNR) . www.mmy 

Northern  Development  and  Mines  (NDM) . www.mndi 


Ontario  Energy  Board . 

Ontario  Labour  Relations  Board . 

Ontario  Lottery  and  Gaming  Corporation. 


Ontario  Realty  Corporation. 


.  www. ore. 


Provincial  Auditor  (OPA) . www.gov.on.ca/op; 

Public  Safety  and  Security  (PSS) . www.mpss.jus.gov 

Shared  Services  Bureau . 

Tourism  and  Recreation  (MTR) . ww^tdn«s 

Training,  Colleges  and  Universities  (TCU) . 

Transportation  (MTO) . .y^\ww  w 

Travel  Information  Centres . .XJTwww.travehnx.com . . *1? 

Workplace  Safety  and  Insurance  Board . J.yQ-  www.wsib.on.ca . . 

tSL _ JUN  2  4  2003- 


>w.mto. 


?®RQNTO 


. 1-888-466-2372 . 

. (416)  326-8700 . 

..  133 

..  297 

. (416) 326-2220 . 

..  161 

. (416)  325-7635 . 

..  107 

. (416)  326-6300 . 

..  130 

. (416)  326-1234 . 

..  256 

. (416)  327-2422 . 

..  203 

. (416)  325-5666 . 

..  214 

. (416)  326-8555 . 

..  252 

. (416)  326-1234 . 

..  301 

. (416)  325-2929 . 

..  315 

. (416)  327-6758 . 

..  334 

. (416)  325-6666 . 

..  339 

. (416)  325-4000 . 

..  354 

. (416) 325-3377 . 

..  129 

.  1-800-263-7965 . 

..  370 

. (416)  325-4949 . 

..  404 

. (416)  327-4327 . 

..  405 

. (416)314-4500 . 

..  212 

. (416)  326-3333 . 

..  129 

. (416)  325-4800 . 

...  465 

. (416)  314-8983 . 

...  130 

. (416)  326-7400 . 

...  466 

. (416) 325-7500 . 

...  109 

. (416) 325-3900 . 

...  123 

. (416)  325-7500 . 

...  109 

. (416)  325-7780 . 

...  107 

.  1-800-668-5226 . 

...  298 

. (416)  327-4053 . 

...  130 

. (416)  326-1234 . 

...  485 

. (416) 326-1234 . 

...  485 

. (416)585-7041 . 

...  509 

. (416)  326-4740 . 

...  520 

. (416)314-2000 . 

...  523 

. (416)  327-0633 . 

...  557 

. (416)586-3300 . 

...  131 

. (416)  481-1967 . 

...  337 

. (416)  326-7500 . 

...  481 

.  1-800-387-0098.... 

...  200 

. (416)585-7183 . 

...  516 

. (416) 314-9900 . 

...  643 

. (705)-329-61 1 1 . 

...  605 

. (416)  327-3937 . 

...  507 

. (416) 597-0681 . 

...  401 

. (416)  326-7076 . 

...  206 

. (416)314-0300 . 

...  207 

. (416)  681-6161 . 

...  507 

. (416) 327-2381 . 

...  131 

. (416)  327-9911 . 

...  578 

. (416)  326-9300..... 

....  498 

. (416)  326-9326 . 

....  631 

^  1-800-387-5514... 

....  646 

MX800’268'4686- 

...VNK00-668-2746... 

....  663 

....  632 

. 1716)344-1000.... 

....  483 

II 


KWIC  INDEX  PACE  COORDINATORS 


The  information  in  this  directory  is  provided  to  Databases  and  Directories  Unit  by  the  designated 
PACE  Coordinator  in  each  ministry.  The  names  are  listed  below. 


Ministry/Office  Name  Phone  Number 

Agriculture  and  Food  Bernadette  Bruzzese  . (519)826-4129 

Attorney  General  Dave  Goldsmith  (705)329-6820 

Cabinet  Office  Kevin  Sims  . (416)325-3654 

Chief  Election  Officer  Maria  R  Cacciacarro  . (416)326-1977 

Citizenship  Pat  Naylor . (416)314-7711 

Community,  Family  and  Children’s  Services  Dahlia  Ferrari  (416)327-4614 

Consumer  and  Business  Services  Paul  D.  MacDonald  . (416)326-8764 

Culture  Erin  Ferguson  (416)212-3926 

Education  Quincy  Romain  (416)326-3613 

Energy  Connie  Careri  . (416)327-7106 

• 

Enterprise,  Opportunity  and  Innovation  Lynda  Bond  (416)325-6759 

Environment  Elizabeth  Soares  (416)314-4071 

Environmental  Commissioner’s  Office  Cynthia  Robinson  (416)325-3368 

Finance  Charlaine  Schwass  . (905)433-585 1 

Francophone  Affairs  Ghislain  Albert  . (416)325-4967 

Health  and  Long-Term  Care  Marisa  Conforti  (416)327-7171 

Information  and  Privacy  Commissioner’s  Office  Sandra  Menezes  . (416)326-3918 

Integrity  Commissioner’s  Office  Claire  Miller  (416)314-8983 

Intergovernmental  Affairs  Lynda  Bond  (416)325-6759 

Labour  Julie  Jones  (416)326-7260 

Legislative  Offices  Krista  von  Tiesenhausen  . (416)325-3598 

Lieutenant  Governor’s  Office  Vania  Cecchin  (416)325-7790 

Liquor  Control  Board  of  Ontario  Donita  Hagborg  (416)864-6954 

Management  Board  Cristina  da  Rocha  . (416)327-2847 

Municipal  Affairs  and  Housing  Sherry  Gonsalves  (416)585-7018 

Native  Affairs  Glenda  Innis  (416)326-4753 

Natural  Resources  Sara  Quade  (705)755-1416 

Northern  Development  and  Mines  Denise  Anderson  (705)564-7444 

Ombudsman’s  Office  Dean  Morra  (416)586-3353 

Provincial  Auditor’s  Office  John  Sciarra  (416)327-2317 

Public  Safety  and  Security  Dave  Goldsmith  (705)329-6820 

Tourism  and  Recreation  Erin  Ferguson  (416)212-3926 

Training,  Colleges  and  Universities  Quincy  Romain  (416)326-3613 

Transportation  Vivianne  Tries  (905)704-2380 


Ill 


CONTENTS 


INTRODUCTORY  PAGES 

Index/General  Inquiry  Numbers/Ministry  Web  sites .  i 

KWIC  Index  PACE  Coordinators .  ii 

KWIC  Index  and  Other  Publications .  iv 

Access  to  Ontario  Government  Publications .  v 

Queen’ s  Park  Area  Map .  vi 

The  Ontario  Parliament  (Chart) .  viii 

Cabinet  and  its  Committees  (Chart) .  ix 

I&IT  Organization  and  Clusters .  x 

ORGANIZATION  INDEX .  1-36 

Alphabetical  index  of  all  organization  names  included  in  this  book. 

Ministry  Abbreviations .  2 

KEY  WORD  INDEX .  37-104 

Helps  you  locate  the  information  you  want.  This  section  is  easily 
identified  by  the  vertical  gray  bar  running  along  the  edge  of  each  page. 

How  to  use  the  Key  Word  Index .  38 

ORGANIZATION  DESCRIPTIONS . 105 -695 

Includes  access  information  for  each  organization/office.  Organization 


descriptions  are  printed  for  each  ministry  under  its  own  chapter  heading. 

Immediately  following  the  description  some  organizations  have 
Services  offered  to  the  Public  printed  in  italics  within  horizontal  lines. 

MINISTERIAL  RESPONSIBILITY  FOR  ACTS . 697-708 


NOTE  TO  ONTARIO  GOVERNMENT  EMPLOYEES:  REMEMBER  TO  RECYCLE 
YOUR  OLD  KWIC  INDEX,  SEE  THE  FOLLOWING  INSTRUCTIONS. 

Ontario  Government  Employees  Within  Metro  Toronto 

•  Remove  page  markers  and  drop  in  white  newspaper  saver  bin  located  in  common 
areas. 

Ontario  Government  Employees  Outside  Metro  Toronto 

•  Call  your  building  manager  to  ask  if  the  recycler  accepts  KWIC  Index  directories, 
and  if  so,  how  to  proceed. 

•  If  the  recycler  does  NOT  accept  KWIC  Index  directories,  or  your  building  does  not 
have  a  recycling  program,  here’s  how  to  recycle: 

•  Remove  page  markers, 

•  pack  in  same  cartons  in  which  new  books  were  received, 

•  mark  boxes  “for  recycling”  and 

•  send  in  bulk  to  your  own  ministry  mailroom. 


THIS  DIRECTORY  INCLUDES  KNOWN  CHANGES  UP  TO  APRIL  2,  2003 


IV 


KWIC  INDEX  and  OTHER  PUBLICATIONS 

The  KWIC  (Key  Word  in  Context)  INDEX  TO  SERVICES  is  prepared  by  the  Databases 
and  Directories  Unit,  Access  and  Inquiry  Services,  Information  and  Services  Branch, 
Ministry  of  Consumer  and  Business  Services.  This  directory  is  designed  to  provide  a  “key 
word”  reference  to  descriptions  of  the  Ontario  government  programs  and  services. 
Specific  services  are  listed  in  italics,  within  horizontal  lines,  at  the  end  of  the  office 
description.  The  directory  also  provides  the  address,  general  inquiry  number,  fax  number 
and  the  hours  of  service  for  each  unit. 


YEAR  2003 


If  you  want  to  be  informed  of  the  availability  of  the  next  KWIC  INDEX  TO 
SERVICES,  please  email  your  inquiry  to  pace@gov.on.ca  or  mail  this  form  to: 


Ministry  of  Consumer  and  Business  Services 
Databases  and  Directories  Unit 
5th  Fir 

880  Bay  Street 
Toronto,  ON  M7A  1N8 


Please  notify  me  when  the  next  edition  of  the  KWIC  INDEX  TO 
SERVICES  becomes  available. 


Name:  _ 
Address: 


Postal  Code: _ 

_ _ J 


The  GOVERNMENT  OF  ONTARIO  TELEPHONE  DIRECTORY,  a  companion 
reference  to  the  KWIC  INDEX,  is  organized  by  ministry,  division,  branch  and  agency. 
It  contains  some  35,000  names  and  telephone  numbers  of  key  government  employees, 
including  an  alphabetical  cross-referenced  list  of  employee  names  and  telephone 
numbers.  It  also  contains  names,  addresses  and  phone  numbers  of  MPPs  and  their 
constituency  offices.  The  preliminary  pages  include  general  inquiry  numbers  of  major 
government  departments,  Web  sites,  as  well  as  Queen’s  Park  area  maps.  An  index  of 
government  programs  and  services  is  printed  at  the  back  of  the  directory. 


NOTE:  Ontario  public  servants  requiring  additional  copies  of  the  KWIC  Index  should 
contact  their  ministry  PACE  Coordinator  listed  on  page  ii. 


A 


j 


V 


ACCESS  TO  ONTARIO  GOVERNMENT  PUBLICATIONS 


INTERNET  ORDERS 

The  Ontario  government  virtual  bookstore  is  known  as  POOL  (Publications  Ontario 
On-Line).  POOL  is  open  for  business  24  hours  a  day,  7  days  a  week  at 

www.publications.gov.on.ca 


PHONE/FAX  ORDERS 

Toronto  (416)  326-5300  Toll  free  in  Canada  1-800-668-9938  Fax  (416)  326-5317 
Ottawa  (613)238-3630  Toll  free  in  Ontario  1-800-268-8758  Fax  (613)  566-2234 


MAIL  ORDERS 

For  mail  orders,  prepayment  is  required.  Please  make  cheques  or  money  orders  payable 
to  “Minister  of  Finance”  and  send  order  to  either  address  below: 

Publications  Ontario  Access  Ontario 

50  Grosvenor  Street  161  Elgin  St.,  Level  2 

Toronto,  ON  M7A  1N8  Ontario  Courthouse  Building 

Ottawa,  ON  K2P2K1 


TTY  ORDERS 

Ottawa  Toll  free  in  Ontario 

(613)566-2235  1-800-268-7095 

TTY  assistance  is  available  through  the  Bell  Canada  Relay  Service  (BCRS) 

Telephone  users  without  TTY/TDD  equipment  must  first  contact  Bell  Canada  Relay 
Service  (BCRS)  at  1-800-855-0511  to  access  TDD/TTY  telephone  numbers. 


PERSONAL  SHOPPING 
Toronto 

Publications  Ontario  Bookstore 
880  Bay  St. 

(2  blocks  north  of  College  St.) 

(416)  326-5324 

M-F  8:30  am  to  5:00  pm 


Ottawa 

Access  Ontario 

161  Elgin  St.,  Level  2 

Ontario  Courthouse  Building 

(613)  238-3630 

M-F  8:00  am  to  5:00  pm 


Customers  can  also  access  Publications  Ontario  On-Line  (POOL)  Service  in  the 
bookstore  kiosk.  The  internet  address  is  www.publications.gov.on.ca 


LEGISLATION  ON-LINE 

Legislation  is  also  provided  on-line  through  the  e-Law  Web  site:  www.e-laws.gov.on.ca 


American  Express,  MasterCard  and  VISA  are  accepted 
for  all  purchases.  Debit  cards  are  also  accepted 
for  in-store  purchase. 


VI 


QUEEN’S  PARK  AREA  MAP 


A2 

JS. 

Bloor  Street  West 


d 

3 

w 

CO 

05 

CO 

F 

B1 

• 

B3 

A3 

A4 

o 

sz 

t— 

CO 

Wr 


St.  Mary  Street 

Breadalbane  Street 

Grosvenor  Street 


HI 

H2 

Grenville  Street 


K 2 


K1 

X 


'Stre 


VII 


QUEEN’S  PARK  AREA  MAP 


Queen’s  Park  and  Vicinity  KEY  #  Subway  3  Wheelchair  Access  Tunnel  (Entrance  from  first  basement) 

■  ■  ■  Subway  tunnels 

LEGEND 

A2  -  2  Bloor  St.  W. 

El  -  99  Wellesley  St.  W. 

G5-  18  Grenville  St. 

K9  -  2  Carlton  St. 

A3  -  151  Bloor  St.  W. 

(Whitney  Block) 

(Q.P.  Credit  Union) 

LI  -  700  University  Ave. 

A4-  101  Bloor  St.  W. 

E2  -  80  Grosvenor  St. 

HI  -  25  Grosvenor  St. 

L2  -  505  University  Ave. 

A7-  175  Bloor  St.  E. 

(Hepburn  Block) 

(George  Drew  Bldg.) 

L6  -  439  University  Ave. 

B1  -  100  Queen’s  Park  . 

E3  -  880  Bay  St. 

H2  -  26  Grenville  St. 

L7  -  400  University  Ave. 

(Royal  Ontario  Museum) 

50  Grosvenor  St. 

(Coroner’s  Office) 

L8  -  393  University  Ave. 

B2  -  100  Queen’s  Park 

E4  -  900  Bay  St. 

K1  -  444  Yonge  St. 

L9  -  361  University  Ave. 

(Planetarium) 

(Mowat  Block) 

(Provincial  and 

(Court  House) 

B3  -  125  Queen’s  Park 

E5  -  900  Bay  St. 

Small  Claims  Courts) 

Ml  -  130  Queen  St.  W. 

(Q.P.  Entrance) 

(Hearst  Block) 

K2  -  777  Bay  St. 

(Osgoode  Hall) 

(Ombudsman  Office) 

E6  -  77  Wellesley  St.  W. 

(College  Park) 

M3-  60  Queen  St.  W. 

157  Bloor  St.  W 

(Ferguson  Block) 

K3  -  790  Bay  St. 

(Old  City  Hall) 

(Bloor  St.  Entrance) 

E7  -  900  Bay  St. 

K4  -  720  Bay  St. 

M4-  Eaton  Centre:  includes: 

Cl  -  1075  Bay  St. 

(Macdonald  Block) 

(Attorney  General) 

1  Dundas  St.  W. 

(The  Citadel) 

G1  -  7  Queen’s  Park  Cr. 

K5  -  700  Bay  St. 

(North  Tower) 

C2  -  56  Wellesley  St.  W. 

(Frost  Building  South) 

(Lucliff  Place) 

250  Yonge  St. 

C3  -  40  Wellesley  St.  E. 

G2  -  95  Grosvenor  St. 

K6  -  Atrium  on  Bay,  includes: 

(East  Tower) 

D1  -  Legislative  Building 

(Frost  Building  North) 
G3  -  2  Surrey  Place 

G4-  77  Grenville  St. 

(Archives  of  Ontario) 

20  Dundas  St.  W. 

40  Dundas  St.  W. 

595  Bay  St. 

K7-  180  Dundas  St.  W. 

K8  -  123  Edward  St. 

20  Queen  St.  W. 

(South  Tower) 

M5- 415  Yonge  St. 

M6-  1  Queen  St.  E. 

MAPS 


VIII 


THE  ONTARIO  PARLIAMENT 


LEGISLATIVE 

-  enacts,  amends 
and  repeals 
legislation 

-  authorizes  the 
collection 

and  expenditure 
of  funds 


PARLIAMENT 
(encompasses  three  areas 
of  responsibility) 

JUDICIARY 
-  adjudicates  civil 
and  criminal 
disputes  through 
all  levels  of  courts 
in  the  province 


EXECUTIVE 

-  formulates 
government  policy 

-  administers 
government  programs 


-  debates  the  policies 


CABINET  AND  ITS  COMMITTEES 


IX 


X 


I&IT  ORGANIZATION  AND  CLUSTERS 


The  Office  of  the  Corporate  Chief  Information  Officer  (CIO)  provides  corporate  leadership  for 
Information  Management  and  Information  Technology  (I&IT)  in  the  Ontario  government.  This 
office  works  with  the  seven  Clusters  to  ensure  that  I&IT: 

-  is  aligned  with  the  government’s  business  directions 

-  advances  the  government’s  business  vision 

-  supports  flexible,  responsive,  innovative  public  service 

-  enables  the  Ontario  government  to  do  business  differently 

-  helps  make  Ontario  the  best  place  to  live,  work  and  do  business 

The  IT  Clusters  are: 

CENTRAL  AGENCIES  CLUSTER: 

Cabinet  Office 

Management  Board  of  Cabinet 
Ministry  of  Finance 

COMMUNITY  SERVICES  CLUSTER: 

Ministry  of  Citizenship 

Ministry  of  Culture 

Ministry  of  Education 

Ministry  of  Intergovernmental  Affairs 

Ministry  of  Municipal  Affairs  and  Housing 

Ministry  of  Tourism  and  Recreation 

Ministry  of  Training,  Colleges  and  Universities 

ECONOMICS  AND  BUSINESS  CLUSTER: 

Ministry  of  Consumer  and  Business  Services 
Ministry  of  Energy 

Ministry  of  Enteiprise,  Opportunity  and  Innovation 
Ministry  of  Labour 

HUMAN  SERVICES  CLUSTER: 

Ministry  of  Community,  Family  and  Children’s  Services 
Ministry  of  Health  and  Long-Term  Care 

JUSTICE  CLUSTER: 

Ministry  of  the  Attorney  General 
Ministry  of  Public  Safety  and  Security 

LAND  AND  RESOURCES  CLUSTER: ' 

Ministry  of  Agriculture  and  Food 

Ministry  of  the  Environment 

Ministry  of  Natural  Resources 

Ministry  of  Northern  Development  and  Mines 

TRANSPORTATION  CLUSTER: 

Ministry  of  Transportation 


ORGANIZATION 

INDEX 


Pages  1-36 


2 


MINISTRY  ABBREVIATIONS 


Ministries  are  designated  by  the  below  abbreviations.  These  acronyms  are  for  the  purpose 
of  this  directory  only  and  are  not  approved  designations.  Agencies,  boards  and  commissions 
are  listed  under  their  parent  ministry. 


Abbreviation 

Ministry/Agency 

Abbreviation 

Ministry/Agency 

CBS 

Consumer  and  Business 

MCL 

Culture 

Services 

MCZP 

Citizenship 

CFC 

Community,  Family  and 

MEM 

Legislative  Assembly  (MPPs) 

Children’s  Services 

MIA 

Intergovernmental  Affairs 

ECO 

Environmental  Commissioner 

MNR 

Natural  Resources 

EDU 

Education 

MOH 

Health  and  Long-Term  Care 

ENE 

Environment 

MTO 

Transportation 

ENG 

Energy 

MTR 

Tourism  and  Recreation 

EOI 

Enterprise,  Opportunity 

NAT 

Native  Affairs 

and  Innovation 

NDM 

Northern  Development 

FIN 

Finance 

and  Mines 

ICO 

Integrity  Commissioner  (includes 

OBD 

Ombudsman  Ontairo 

Lobbyists  Registration  Office) 

OCE 

Chief  Election  Officer 

IPC 

Information  and  Privacy 

OFA 

Francophone  Affairs 

Commissioner 

OMAF 

Agriculture  and  Food 

LAB 

Labour 

OPA 

Provincial  Auditor 

LEG 

Legislative  Offices 

OPO 

Cabinet  Office 

LTG 

Lieutenant  Governor’s  Office 

PSS 

Public  Safety  and  Security 

MAG 

Attorney  General 

TCU 

Training,  Colleges  and 

MAH 

MBS 

Municipal  Affairs  and  Housing 
Management  Board  of  Cabinet 
(includes  Secretariat) 

Universities 

ORGANIZATION  INDEX 


3 


ORGANIZATION  INDEX 

A 

Aboriginal  Healing  and  Wellness  Strategy  (CFC) .  221 

Aboriginal  Health  Office  (MOH) .  447 

Aboriginal  Issues  Unit  (MAG) .  163 

Aboriginal/Federal  Relations  (NAT) .  520 

Academic  and  Experience  Requirements  Committee  of  the  Association  of  Ontario  Land 

Surveyors  (MNR)  . 553 

Academic  Health  Science  Centres,  Alternative  Funding  Plan  Project  (MOH)  .  427 

Academic  Standards  and  Evaluation  (PSS) .  625 

Access  and  Inquiry  Services  (CBS) .  255 

Access  Ontario  (CBS) .  255 

Access  to  Professions  and  Trades  Unit  (TCU) .  656 

Accessibility  Advisory  Council  of  Ontario  (MCZP) .  204 

Accessibility  Directorate  of  Ontario  (MCZP) .  203 

Accountant  of  the  Superior  Court  of  Justice  (MAG) .  191 

Accounting  Operations  Unit  (FIN) .  384 

Actuarial  Services  (FIN) .  393 

Acute  Services  Division  (MOH) .  407 

Addictions  Programs  (MOH) . 415 

Administration  -  Oshawa  (FIN) .  373 

Administration  -  Toronto  (FIN) . 373 

Administration,  Finance  and  Eligibility  (MOH) .  429 

Administration  (MAG) . 162 

Administrative  Coordination  (MIA) .  465 

Administrative  Services  Division  (LEG) .  122 

Administrative  Services  (OMAF) .  152 

Administrative  Support  Unit  (PSS)  .  601 

Adolescent  Services  (CFC) . , .  234 

Adoption  Disclosure  Section  (CFC) .  224 

Adult  Community  Services  (PSS)  .  582 

Adult  Developmental  Services  Unit  (CFC) .  245 

Adult  Institutional  Services  (PSS) .  579,  583 

Advertising  Review  Board  (MBS) .  506 

Agency  Liaison  Unit  (MOH) .  420 

Agency  Relations  Office  (MBS) .  488 

Agency  Relations  Section  (CBS) . .  264 

Agricorp  Business  Services  Division  (OMAF)  .  151 

AGRICORP  (OMAF) .  150 

Agricultural  Information  Contact  Centre  (OMAF) . 138 

Agricultural  Research  Institute  of  Ontario  (OMAF)  . .  .  156 

Agriculture  and  Rural  Division  (OMAF) . 135 

Agriculture,  Food  and  Rural  Affairs  Appeal  Tribunal  (OMAF)  .  157 

AIDS  Bureau  (MOH) .  413 

Air  Policy  and  Climate  Change  Branch  (ENE)  .  361 

Alcohol  and  Gaming  Commission  of  Ontario  (CBS) . . .  297 


4 


ORGANIZATION  INDEX 


Alexandria  Land  Registry  Office  (Glengarry  #14)  (CBS) .  272 

Algoma  District  (MAG) .  166 

Algonquin  Forestry  Authority  (MNR) .  553 

Almonte  Land  Registry  Office  (Lanark  #27)  (CBS)  . . .  272 

Alternative  Payment  Programs  Branch  (MOH) .  427 

Alternative  Payment  Programs  Unit  (MOH) .  427 

Alternative  Service  Delivery  (PSS)  .  579 

Applied  Research  and  Development  Branch  (MNR) . v .  544 

Applied  Research  (PSS) .  627 

Aquatic  Research  and  Development  Section  (MNR) .  544 

Arbitration  Services  (LAB) . 476 

Archives  of  Ontario  (MBS)  .  486 

Area  Teams  (NDM) .  574 

Art  Gallery  of  Ontario  (MCL)  .  308 

Arts  and  Cultural  Industries  Unit  (MCL) .  302 

Assessment,  Placement  and  Transfer  (PSS) . .  585 

Assessment  Policy  Unit  (EDU)  .  326 

Assessment  Review  Board  (MAG) .  161 

Assistive  Devices  Program  (MOH) .  434 

Athletic  Commissioner’s  Office  (CBS) .  262 

Audit  Control  and  Analysis  (FIN)  .  389 

Audit  (FIN) . 386 

Audit  Services  Branch  (EDU)  .  316 

Audit  Services  Branch  (TCU) .  647 

Automobile  Insurance  Division  (FIN) .  393 

Automobile  Insurance  Policy  Unit  (FIN)  . .  394 

Aviation  and  Forest  Fire  Management  Branch  (MNR) .  532 

B 

Barrie  Land  Registry  Office  (Simcoe  #51)  (CBS) .  272 

Bell  Cairn  Staff  Development  Centre  (PSS) .  581 

Belleville  Land  Registry  Office  (Hastings  #21)  (CBS) .  273 

Board  of  Funeral  Services  (CBS) .  265 

Board  of  Negotiation  (OMAF) . „ .  157 

Bookbinding  Centre  (CBS) .  269 

Bracebridge  Land  Registry  Office  (Muskoka  #35)  (CBS) .  273 

Brampton  Land  Registry  Office  (Peel  #43)  (CBS) .  274 

Branch  Operational  Support  Services  (MOH) .  423 

Brant  County  (MAG) .  167 

Brantford  Land  Registry  Office  (Brant  #2)  (CBS) .  274 

Brian  Fleming  Research  and  Learning  Library  (EDU) .  316 

Brian  Fleming  Research  and  Learning  Library  (TCU) . 647 

Bridge  Office  (MTO) .  678 

Broadcast  and  Recording  Service  (LEG) .  125 

Broadcast  Services  (OMAF) .  134 

Brockville  Land  Registry  Office  (Leeds  #28)  (CBS) . 275 

Bruce  County  (MAG) .  167 

Budget  Secretariat  (FIN) .  374 


ORGANIZATION  INDEX 


5 


Building  and  Development  Branch  (MAH) .  513 

Building  Code  Commission  (MAH) .  516 

Building  Materials  Evaluation  Commission  (MAH) .  516 

Business  Analysis  Unit  (CFC) .  219 

Business  and  Economic  Development  Cluster,  Policy  Secretariat  (EOI) . > .  345 

Business  and  Economics  Audit  Cluster  (EOI) .  341 

Business  and  Financial  Planning  Branch  (PSS) .  601 

Business  and  Financial  Planning  Unit  (PSS) .  619 

Business  and  Fiscal  Planning  Branch  (ENE) .  357 

Business  and  Fiscal  Planning  Branch  (MAG) .  163 

Business  Application  Support  and  Expenditure  Management  (MBS) .  499 

Business  Applications  Support  (OMAF) .  154 

Business  Development  Branch  (CBS) .  254 

Business  Excellence  -  Executive  Director’s  Office  (MBS) . 498 

Business  Immigration  (EOI) . . .  348 

Business  Improvement  Office  (MOH) .  421 

Business  Improvement  Team  (CBS)  .  271 

Business  Management  Division  (MAH) . 509 

Business  Planning  and  Allocations  Unit  (CFC) .  219 

Business  Planning  and  Corporate  Services  Division  (CFC) .  217 

Business  Planning  and  Corporate  Services  Division  (ENG) .  334 

Business  Planning  and  Expenditure  Management  Branch  (EDU) .  316 

Business  Planning  and  Expenditure  Management  Branch  (MBS) .  497 

Business  Planning  and  Expenditure  Management  Branch  (TCU) .  647 

Business  Planning  and  Finance  Branch  (EOI) .  341 

Business  Planning  and  Financial  Management  Branch  (CBS) .  295 

Business  Planning  and  Financial  Management  Branch  (MBS) .  488 

Business  Planning  and  Financial  Unit  (EDU)  .  317 

Business  Planning  and  Financial  Unit  (TCU) .  647 

Business  Planning  Secretariat  (NDM) .  559 

Business  Planning  Unit  (PSS) .  602 

Business  Practices  Unit  (CFC) .  220 

Business  Self-Help  Offices/Enterprise  Centres  (NDM) .  575 

Business  Services  Branch  (EDU) . 320 

Business  Services  Branch  (MTO) .  684 

Business  Services  (MBS) .  490 

Business  Services  Office  (MTO) .  676 

Business  Services  Unit  (CFC)  .  227 

Business  Solutions  Branch  (MBS) .  498 

Business  Solutions  Division  (CFC) .  215 

Business  Solutions  Division  (MOH)  . 439 

Business  Solutions  Group  (OMAF) .  154 

Business  Solutions  Services  -  Forests  Section  (MNR) .  550 

Business  Solutions  Services  -  Mines  and  Minerals  Division  (NDM) .  559 

Business  Solutions  Services  -  Natural  Resources  Management  Section  (MNR) .  550 

Business  Solutions  Services  -  Northern  Development  Division  and  Corporate  Systems 

(NDM) .  559 

Business  Solutions  Services  (NDM) .  561 

Business  Support  (MAG) .  195 

Business  Transformation  and  Organizational  Development  Branch  (EOI) . 342 


6 


ORGANIZATION  INDEX 


c 

Cabinet  Office  Liaison  and  Policy  Support  Unit  (EOI) .  345 

Cabinet  Office  (OPO) .  107 

Cancer  Care  Ontario  (MOH)  .  454 

Capacity  Assessment  Office  (MAG)  .  189 

Capital  Markets  Division  (FIN) .  399 

Capital  Markets  Treasury  Division  (FIN) . .  399 

Capital  Planning  and  Strategies  Branch  (MOH) . .  425 

Carrier  Enforcement  Program  Office  (MTO) .  685 

Carrier  Safety  and  Enforcement  Branch  (MTO)  .  684 

Carrier  Safety  Enhancements  Project  (MTO) .  685 

Carrier  Safety  Policy  Office  (MTO) .  685 

Carrier  Sanctions  and  Investigation  Office  (MTO)  .  685 

Cayuga  Land  Registry  Office  (Haldimand  #18)  (CBS) .  275 

CCAC-LTC  Priority  Project  (MOH) .  449 

Cemeteries  Regulation  Unit  (CBS) . . .  263 

Central  Agencies  Information  and  Information  Technology  Cluster  (FIN) .  372 

Central  Area  (MCL) .  305 

Central  Area  (MTR) .  636 

Central  Area  (PSS) . 621 

Central  District  Field  Offices  (TCU) . 658 

Central  East  Driver  Examination  Coordinator  (MTO) .  687 

Central  East  Region  -  Newmarket  (CFC) .  229 

Central,  Eastern,  Northern  Region  Travel  Centres  (MTR) .  632 

Central  Public  Health  Laboratory  -  Direct  Services  (MOH)  .  432 

Central  Public  Health  Laboratory  (MOH) . 431 

Central  Region  Drivers  and  Vehicles  (MTO) .  686 

Central  Region  East  -  Regional  Office  (MOH)  . j.  436 

Central  Region  East  (MOH) . 436 

Central  Region  (ENE) .  364 

Central  Region  (EOI) .  343 

Central  Region  (MTR) .  632 

Central  Region  (OMAF) .  135 

Central  Region  (Toronto)  (MTO) .  669 

Central  Region  West  (MOH) .  436 

Central  South  Region  (MOH) .  437 

Central  Toronto  Driver  Examination  Coordinator  (MTO) .  687 

Central  West  Driver  Examination  Coordinator  (MTO) .  687 

Centralized  Finance  and  Administration  (FIN)  .  386 

Centre  for  Northern  Forest  Ecosystem  Research  (MNR) . .  545 

Centre  of  Forensic  Sciences  (PSS) . ; .  620 

Certification  and  Accreditation  Unit  (PSS)  .  626 

Change  Management  Branch  (ENE)  .  356 

Chaplaincy  Services  Ontario  (CFC) .  225 

Chapleau  Patrol  (MTO)  .  674 

Chatham  Land  Registry  Office  (Kent  #24)  (CBS) .  275 

Chief  Justice  of  the  Ontario  Court  of  Justice  (MAG) .  182 

Chief  Justice  of  the  Superior  Court  of  Justice  (MAG) .  183 

Chief  Medical  Officer  of  Health  (MOH) .  405 


ORGANIZATION  INDEX 


7 


Child  Abuse  Register  Section  (CFC) .  225 

Child  and  Family  Services  Review  Board  (CFC) .  225 

Child  Welfare  and  Young  Offenders  Branch  (CFC)  .  222 

Child  Welfare  Review  Unit  (CFC) .  225 

Children  with  Special  Needs  Branch  (CFC) .  222 

Children’s  Lawyer  (MAG) .  188 

Children’s  Programs  and  Corporate  Systems  I&IT  (CFC) .  215 

Children’s  Programs  and  Corporate  Systems  I&IT  (MOH) .  440 

Children’s  Services  Unit  (CFC) . 246 

Citizens’  Inquiry  Bureau  (CBS) .  256 

Citizenship  Development  Branch  (MCZP) .  204 

Citizenship  Division  (MCZP) .  203 

City  of  Kawartha  Lakes  and  Haliburton  (MAG) .  167 

City  of  Ottawa  (MAG) .  167 

Civil  Remedies  for  Illicit  Activities  Office  (MAG) .  192 

Civil  Service  Commission  (MBS) .  506 

Claims  Department  (OMAF) .  156 

Claims  Office  (MTO) .  666 

Clerk  of  the  Legislative  Assembly  (LEG) .  121 

Clerk’s  Office  (LEG) .  121 

Client  Account  Unit  (OMAF) .  140 

Client  Services  Department  (MAG) .  189 

Client  Services  (MBS) . t .  491 

Client  Services  (OMAF) .  135 

Cobourg  Land  Registry  Office  (Northumberland  #39)  (CBS) .  276 

Cochrane  District  (MAG) .  168 

Cochrane  Land  Registry  Office  (Cochrane  #6)  (CBS) .  276 

Collection  Management  Unit  (MBS) .  501 

Collections  and  Compliance  Branch  (FIN) .  383 

Collective  Agreements  Library  (LAB) . 477 

Collective  Bargaining  Information  Services  (LAB) .  476 

College  Compensation  and  Appointments  Council  for  Colleges  of  Applied  Arts  and 

Technology  (TCU)  .  661 

College  of  Midwives  of  Ontario  (MOH) . . .  461 

College  of  Veterinarians  of  Ontario  (OMAF)  .  157 

Colleges  Branch  (TCU)  .  652 

Committees  Branch  (LEG) .  125 

Communications  and  Corporate  Affairs  Branch  (FIN)  .  370 

Communications  and  Information  Branch  (MOH) .  405 

Communications  and  Marketing  Branch  (CFC) .  214 

Communications  and  Marketing  Branch  (LAB) .  466 

Communications  and  Public  Relations  (OMAF) .  155 

Communications  Branch  (EDU) .  315 

Communications  Branch  (ENE) .  354 

Communications  Branch  (ENG) .  334 

Communications  Branch  (EOI)  .  339 

Communications  Branch  (MAG) .  161 

Communications  Branch  (MAH) .  509 

Communications  Branch  (MCL)  .  301 

Communications  Branch  (MCZP) .  206 

Communications  Branch  (MTO) .  663 


8 


ORGANIZATION  INDEX 


Communications  Branch  (MTR)  . 631 

Communications  Branch  (OMAF) .  133 

Communications  Branch  (PSS)  .  578,  605 

Communications  Branch  (TCU) .  646 

Communications  (NAT) .  521 

Communications  Services  Branch  (CBS) .  252 

Communications  Services  Branch  (MBS) .  486 

Communications  Services  Branch  (MNR) .  523 

Communications  Services  Branch  (NDM) . 557 

Community  and  Developmental  Services  Division  (CFC) . . .  221 

Community  and  Developmental  Services  Programs  Unit  (CFC) .  226 

Community  and  Institutional  Program  Units  (MOH) .  446 

Community  and  Social  Services  Programs  I&IT  (CFC)  .  215 

Community  Care  Access  Centres  (CCAC)  Branch  (MOH) .  412 

Community  Care  Access  Centres  (CCAC)  (MOH) .  455 

Community  Corrections  (PSS) .  580 

Community  Finance  (FIN) . 401 

Community  Health  Centre  Program  (CHC)  (MOH)  .  413 

Community  Health  Division  (MOH) .  412 

Community  Programs  (CFC) .  240 

Community  Programs  (PSS) .  621 

Community  Relations  and  Communications  (FIN) . 401 

Community  Services  1  (CFC) . 236 

Community  Services  2  (CFC) .  236 

Community  Services  3  (CFC) .  236 

Community  Services  Branch  (CFC) . 221 

Community  Services  (C.S.)  (CFC) .  235 

Companies  and  Personal  Property  Security  Branch  (CBS) .  267 

Compliance  and  Consumer  Services  Bureau  Section  (CBS) .  261 

Compliance  Review  Services  (CFC) . .  246 

Comprehensive  Audit  and  Investigations  (CFC) .  217 

Consent  and  Capacity  Board  (MOH) .  458 

Conservation  Review  Board  (MCL) .  309 

Constituencies  -  Members  of  Provincial  Parliament  (MPPS)  (MEM) .  112 

Constitutional  Law  Branch  (MAG)  .  193 

Construction  and  Operations  Branch  (MTO) .  666 

Construction  Health  and  Safety  Program  (LAB) .  470 

Construction  Office  (MTO) .  667 

Contract  Compliance  Unit  (PSS) .  579 

Contracts  Office  (MTO) .  676 

Controller’s  Office  (CFC) . 220 

Controllership  and  IFIS  Project  (MBS) .  500 

Controllership  Office  (NDM) .  560 

Coordinated  Services  Unit  (EDU)  .  . .  330 

Coordination  and  Analysis  Unit  (NDM) .  576 

Copyright  and  Licensing  Unit  (CBS) .  260 

Cornwall  Land  Registry  Office  (Stormont  #52)  (CBS) .  277 

Corporate  Aboriginal  Policy  and  Management  (NAT)  .  521 

Corporate  and  Commodity  Taxation  Branch  (FIN) .  380 

Corporate  and  Field  Services  Division  (EOI) .  341 

Corporate  and  Quality  Service  Division  (FIN) .  374 


ORGANIZATION  INDEX 


9 


Corporate  Architecture  Branch  (MBS) .  495 

Corporate  Business  Solutions  Branch  (FIN) .  372 

Corporate  Communications  Bureau  (PSS) .  615 

Corporate  Controllership  Unit  (PSS) .  602 

Corporate  Coordination  Office  (MOH) .  421 

Corporate  Evaluation  and  Analysis  (PSS) . 603 

Corporate  Finance  Division  (FIN) .  400 

Corporate  Financial  Services  (MOH) .  424 

Corporate  Human  Resources  Program  and  Services  (MBS) .  503 

Corporate  Information  Management  Unit  (EOI) .  346 

Corporate  Initiatives  Group  (EOI) .  342 

Corporate  Labour  Relations/Negotiations  Secretariat  (MBS) .  487 

Corporate  Liaison  and  Resource  Service  (MOH) .  450 

Corporate  Management  and  Services  Division  (EDU) .  316 

Corporate  Management  and  Services  Division  (TCU) .  646 

Corporate  Management  Branch  (MOH) .  421 

Corporate  Management  Division  (ENE)  . 357 

Corporate  Management  Division  (MNR) .  524 

Corporate  Planning  and  Finance  Branch  (FIN) .  374 

Corporate  Planning  Branch  (MAG) .  166 

Corporate  Policy  and  Intergovernmental  Affairs  Branch  (CFC) .  218 

Corporate  Policy  and  Public  Affairs  Branch,  Director’s  Office  (FIN) .  395 

Corporate  Policy  Branch  (MBS) . .  497 

Corporate  Policy  Branch  (MOH) .  441 

Corporate  Policy  Branch  (PSS)  .  602 

Corporate  Policy  (MCZP) .  208 

Corporate  Policy  Secretariat  (NDM) .  558 

Corporate  Policy  Unit  (CFC) .  218 

Corporate  Policy  Unit  (MCL) . 301 

Corporate  Policy  Unit  (MTR) . 631 

Corporate  Projects  and  Freedom  of  Information  (OMAF) .  149 

Corporate  Resources  Branch  (MCL) .  304 

Corporate  Resources  Branch  (MCZP) .  208 

Corporate  Resources  Branch  (MTR) .  635 

Corporate  Security  (MBS) .  493 

Corporate  Services  and  Organizational  Development  Division  (MOH) .  420 

Corporate  Services  Branch  (FIN) . 395 

Corporate  Services  Division  (MTO) .  664 

Corporate  Services  Management  Division  (MAG)  .  163 

Corporate  Support  and  Liaison  Unit  (EDU) .  327 

Corporations  Tax  Branch  (FIN) .  383 

Correctional  Centres  (PSS) . .  587 

Correctional  Investigation  and  Security  Unit  (PSS) .  583 

Correctional  Services  (PSS) .  578,  579 

Corridor  Management  Office  (MTO) . 670 

Council  of  the  Association  of  Ontario  Land  Surveyors  (MNR) .  553 

Court  of  Appeal  for  Ontario  (MAG) .  182 

Court  Services  Division  (MAG) .  166 

Courthouses  (MAG) .  166 

Courts  of  Justice  (MAG) .  182 

Creative  Services  (OMAF) .  133 


10 


ORGANIZATION  INDEX 


Criminal  Injuries  Compensation  Board  (MAG) .  199 

Criminal  Intelligence  Service  Ontario  (CISO)  (PSS) .  619 

Criminal  Law  Division  (MAG)  .  183 

Criminal  Profiling  Unit  (PSS) .  617 

Crop  Technology  (OMAF) .  138 

Crown  Law  Office  -  Civil  (MAG) .  193 

Crown  Timber  Board  of  Examiners  (MNR) .  553 

Culture  Agencies  Unit  (MCL) .  302 

Culture  Division  (MCL) .  302 

Culture  (MCL)  . 301 

Curriculum  and  Assessment  Policy  Branch  (EDU) .  326 

Custody  Review  Board  (CFC) .  226 

Customer  Action  Centre  (OMAF) .  156 

Customer  Information  Services  Office  (MTO) .  664 

Customer  Relations  Branch  (MBS)  .  499 

Customer  Service  and  Marketing  Unit  (CBS) .  260 

D 

Dairy  Food  Safety  Program  (OMAF) .  141 

Data  Management  and  Analysis  Office  (MTO) . . . .  681 

Data  Management  Unit  (MOH) .  409 

Database  Management  (NDM) .  562 

Databases  and  Directories  (CBS)  . . .  256 

Debt  Recovery  Regulation  Unit  (CBS) .  263 

Debt  Retirement  Charge  Program  (FIN) . .  389 

Delegated  Authority  Liaison  (CBS) . 265 

Delivery  of  Government  Services  (NDM) .  569 

Demonstration  Schools  (EDU) . , .  323 

Deposit  Insurance  Corporation  of  Ontario  (FIN) .  392 

Deposit-Taking  Institutions  Policy  (FIN) .  379 

Deputy  Attorney  General  (MAG) .  161 

Deputy  Fire  Marshal  (PSS) .  626 

Desk  Audit  (FIN) .  384 

Detachments  (PSS) .  609,  611,  614 

Detention  Centres  (PSS) . 588 

Developmental  Services  Branch  (CFC) .  221 

Diabetes  Program  (MOH) . . : .  413 

Direct  Payment  and  Regulatory  Programs  (MOH) .  446 

Direct  Services  (MOH) .  431 

Directors  of  Crown  Operations  (MAG) .  183 

Disability  Adjudication  Unit  (CFC) .  248 

Disease  Control  Service  (MOH) .  450 

Dispute  Resolution  Office  (MAG) .  193 

Dispute  Resolution  Services  Branch  (FIN) .  397 

District  Health  Councils  (MOH) .  459 

District  Offices  (EDU) .  322 

District  Offices  (LAB) .  472,  473,  474 

Division  Services  Office  (MTO)  .  677 


ORGANIZATION  INDEX 


11 


Divisional  Coordination  Unit  (MOH) .  422 

Divisional  Decision  Support  Unit  (MOH) .  408 

Divisional  Finance  -  Hospitals  (MOH) .  409 

Divisional  Finance  -  Long-Term  Care  (MOH) .  409 

Divisional  Finance  -  Mental  Health  (MOH) .  409 

Divisional  Finance  (MOH) .  408 

Divisional  Learning  and  Training  Team  (CFC) .  228 

Domestic  Marketing  Unit  (OMAF) . . .  143 

Domestic  Violence  Work  Team  (MAG) .  195 

Drainage  and  Hydrology  Engineering  (MTO) .  670 

Drinking  Water  Management  Division  (ENE) .  358 

Drive  Clean  Office  (ENE)  .  359 

Driver  Examination  Centre/MTO  Issuing  Office  (MTO) .  687 

Driver  Examination  Centres  and  Enforcement  Offices  (MTO) .  689,691 

Drug  Programs  Branch  (MOH)  .  429 

Drug  Programs  Management  Unit  (MOH) .  429 

Drug  Quality  and  Therapeutics  Committee  (MOH) .  461 

Drug  Testing  Laboratory  (MOH) .  433 

Dufferin  County  (MAG) .  168 

Durham  Field  Audit  (FIN) .  389 

Durham  Region  (MAG) .  168 

E 

E-Govemment  Branch  (MBS) .  493 

Early  Years  and  Healthy  Child  Development  Branch  (CFC) .  223 

Early  Years  (CFC)  .  240 

Early  Years  Challenge  Fund  Branch  (CFC) .  223 

East  Region  (OMAF) .  136 

Eastern  District  Field  Offices  (TCU) . 658 

Eastern  Region  -  Ottawa  (MOH) .  438 

Eastern  Region  (ENE) .  365 

Eastern  Region  (EOI) .  343 

Eastern  Region  (Kingston)  (MTO) .  672 

Eastern  Region  (MTR) .  632 

EBC  Staff  -  Hearst  Block  Operation  (EOI)  .  340 

Echo  Bay  Patrol  (MTO) . 674 

Economic  and  Business  Cluster  -  Information  and  Information  Technology  (ENG)  .  335 

Economic  Development  and  Analysis  Unit  (EOI) . . .  346 

Economic  Development  Strategy  Branch  (EOI) .  345 

Economics  and  Business  Cluster  -  Information  and  Information  Technology  (CBS) .  253 

Economics  and  Business  Cluster  -  Information  and  Information  Technology  (EOI)  .  339 

Economics  and  Business  Cluster  -  Information  and  Information  Technology  (LAB) .  468 

Education,  Awareness  and  Outreach  (MCZP) .  207 

Education  Finance  Branch  (EDU) .  320 

Education  Quality  and  Accountability  Office  (EDU) .  331 

Education  Relations  Commission/College  Relations  Commission  (LAB)  .  481 

Electrical  Safety  Authority  (ESA)  (CBS) .  265 

Electricity  Policy  Branch  (ENG)  .  336 


12 


ORGANIZATION  INDEX 


Elementary  Curriculum  Unit  (EDU) .  326 

Elementary /Secondary  Business  and  Finance  Division  (EDU) .  319 

Elgin  County  (MAG) . . .  168 

Emergency  Health  Services  Branch  (MOH) .  407 

Emergency  Health  Services  Provincial  Field  Offices  (MOH) .  407 

Emergency  Management  Ontario  (PSS) . .  620 

Emergency  Situation  Response  Team  (OMAF) .  148 

Employment  and  Business  Development  Division  (EOI) .  345 

Employment  and  Labour  Policy  Branch  (LAB) .  475 

Employment  Practices  Branch  (LAB) .  469 

Employment  Program  and  Services  (MBS) .  504 

Employment  Standards  (LAB) .  469 

Energy  Division  (ENG)  .  335 

Energy  Economics  and  Financial  Analysis  Section  (ENG) .  336 

Energy  Efficiency  and  Renewables  Section  (ENG) .  336 

Energy  (ENG) .  334 

Energy  Policy  Branch  (ENG) . .  336 

Energy  Pricing  Competitiveness  Analysis  (ENG) .  337 

Enforcement  Branch  (MNR) .  526 

Enforcement  Offices  (MTO) . 688 

Engineering  Office  (MTO) .  669,  676 

Engineering  Services  (MTO) . 673 

Engineering  Standards  Branch  (MTO) .  677 

Enterprise  Business  Solutions  Branch  (FIN) .  372 

Enterprise  Planning  (FIN) .  373 

Enterprise  Strategies  and  Contract  Management  (MBS) .  505 

Enterprise  Technology  Solutions  Branch  (FIN) .  372 

Entrepreneurship  and  Field  Services  Branch  (EOI) .  342 

Entrepreneurship  (EOI) .  342 

Environmental  Assessment  and  Approvals  Branch  (ENE)  .  355 

Environmental  Bill  of  Rights  Office,  Freedom  of  Information  Office  and  Information 

Resource  Centre  (ENE) .  357 

Environmental  Commissioner  of  Ontario  (ECO) .  129 

Environmental  Economics  (ENG) .  337 

Environmental  Health  and  Toxicology  Unit/Safe  Water  Unit  (MOH) .  450 

Environmental  Innovations  Branch  (ENE) .  356 

Environmental  Liaison  Office  (ENE) .  361 

Environmental  Monitoring  and  Reporting  Branch  (ENE) .  359 

Environmental  Partnerships  Branch  (ENE) .  360 

Environmental  Policy  and  Standards  (MTO) .  682 

Environmental  Review  Tribunal  (ENE) .  367 

Environmental  Sciences  and  Standards  Division  (ENE) .  359 

Environmental  SWAT  Team  (ENE) .  363 

Epidemiology  and  Surveillance  Unit  (MOH) .  451 

ESD  Implementation  (Business)  (CBS) .  254 

ESD  Implementation  (Individuals)  (CBS) .  255 

Essex  County  (MAG) . 169 

Estates  Administration  Unit  (MAG) .  190 

Executive  Director  (MOH) .  407,  412 

Executive  Director’s  Office  (LEG) .  124 

Executive  Director’s  Office  (MOH) .  442 


ORGANIZATION  INDEX 


13 


Executive  Projects  (NDM) .  558 

Exhibit  Services  (OMAF) . 134 

Expenditure  Management  (180  Duncan  Mill)  (MBS)  . . . . .  500 

Expenditure  Management  (790  Bay)  (MBS) .  500 

Expenditure  Management  and  Control  (EDU) .  317 

Expenditure  Management  and  Control  (TCU) .  648 

Export  Marketing  Unit  (OMAF) .  144 

F 

Facilities  and  Business  Services  Branch  (MTO) .  664 

Facilities  Management  Services  (CBS) .  295 

Facilities  Management  Services  (EDU) .  317 

Facilities  Management  Services  (MOH)  .  424 

Facilities  Management  Services  (OMAF) .  150 

Facilities  Management  Services  (TCU) .  648 

Family  Health  and  Injury  Prevention  (MOH) .  451 

Family  Justice  Services  Division  (MAG) .  187 

Family  Responsibility  Office  (CFC) .  224 

Farm  Business  Registration  (OMAF) .  151 

Farmlands  Property  Class  Tax  Programs  (OMAF)  .  146 

Field  -  Fire  Protection  Services  (PSS) . 627 

Field  Audit  Offices  (FIN) .  384 

Field  Offices  (EOI) .  343 

Field  Offices  (LAB) .  478 

Field  Operations  Branch  (MTO) . 689 

Field  Services  Branch  (EDU) .  321 

Field  Services  Division  (MNR)  .  525 

Finance  and  Administration  Branch  (LAB) .  468 

Finance  and  Administration  (FIN) . 373 

Finance  and  Administration  (OMAF) . 152 

Finance  and  Business  Services  Branch  (MNR) .  524 

Finance  and  Business  Systems  (PSS) . 581 

Finance  and  Controllership  Branch  (MBS)  .  499 

Finance  and  Information  Management  Branch  (MOH) .  408 

Finance  Branch  (MTO) .  665 

Finance  (OMAF) .  153 

Finance  Service  Delivery  Branch  (MBS) .  499 

Finance  Unit  (EOI) .  351 

Financial  Analysis  Branch  (FIN) .  377 

Financial  and  Protection  Services  (OMAF) .  151 

Financial  Control  Unit  (MBS)  .  500 

Financial  Hardship  Unlocking  Section  (FIN) .  398 

Financial  Management  Branch  (OMAF) .  147 

Financial  Planning  and  Business  Management  Branch  (CFC) .  219 

Financial  Planning  (NDM) .  560 

Financial  Reporting  Unit  (CFC) .  220 

Financial  Resources  Unit  (PSS) .  581 

Financial  Services  Commission  (FIN) .  393 


1 4  ORGANIZATION  INDEX 

Financial  Services  (LEG) . 122 

Fire  Investigations  and  Evaluations  (PSS) .  626 

Fire  Safety  Commission  (PSS) . . .  628 

Fire  Safety  Standards  (PSS) .  627 

Fiscal  and  Financial  Policy  Division  (FIN) . . .  376 

Fiscal  Planning  Branch  (FIN) . .  377 

Fiscal  Research  and  Development  (FIN) .  377 

Fiscal  Strategies  Branch  (MOH) .  426 

Fish  and  Wildlife  Advisory  Board  (MNR) .  554 

Fish  and  Wildlife  Branch  (MNR) . .  533 

Fish  Culture  Stations  (MNR) .  533 

Food  Industry  Competitiveness  Branch  (OMAF) .  140 

Food  Industry  Division  (OMAF) .  140 

Food  Inspection  Branch  (OMAF) .  141 

Food  Safety  Policy  Branch  (OMAF) .  144 

Food  Services  (Sodexho  Alliance)  (LEG) .  123 

Foods  of  Plant  Origin  (OMAF) . . .  142 

Forensic  Identification  and  Photographic  Services  Section  (PSS) .  618 

Forensic  Pathology  Unit  (PSS) .  624 

Forensic  Psychiatry  (PSS) . 617 

Forest  Management  Branch  (MNR) .  532 

Forest  Research  and  Development  Section  (MNR) . v . .  545 

Forests  Division  (MNR) .  531 

Forms  Management  Services  (MBS) .  501 

Fort  Frances  Land  Registry  Office  (Rainy  River  #48)  (CBS) .  277 

Fraud  Programs  (MOH) .  430 

Freedom  of  Information  and  Privacy  -  Attorney  General  (MAG) .  164 

Freedom  of  Information  and  Privacy  -  Attorney  General  (PSS)  .  603 

Freedom  of  Information  and  Privacy  Office  (MTO) .  680 

Freedom  of  Information  and  Privacy  Office  (NDM) .  558 

Freedom  of  Information  and  Privacy  Unit  (MAH) .  510 

Freedom  of  Information  and  Protection  of  Privacy  (EDU) .  318 

Freedom  of  Information  and  Protection  of  Privacy  Office  (CBS) .  295 

Freedom  of  Information  and  Protection  of  Privacy  Office  (FOI)  (FIN) .  375 

Freedom  of  Information  and  Protection  of  Privacy  Office  (MOH) .  422 

Freedom  of  Information  and  Protection  of  Privacy  (TCU)  . ' .  649 

Freedom  of  Information  and  Protection  of  Privacy  Unit  (CFC) .  214 

Freedom  of  Information/Protection  of  Privacy  Act  (MCL) .  304 

Freedom  of  Information/Protection  of  Privacy  Unit  (MCZP) .  208 

Freedom  of  Information/Protection  of  Privacy  Unit  (MTR) . .  635 

Freight  Office  (MTO) .  683 

French-Language  Education  and  Educational  Operations  (EDU) . . .  321 

French-Language  Education  Policy  and  Programs  Branch  (EDU)  .  322 

French  Language  Health  Services  (MOH) .  410 

French  Language  Services  (CFC) .  228 

French  Language  Services  (LEG) .  121 

French  Language  Services  (MAG) . .  164 

French  Language  Services  (MOH) . 414 

French  Language  Services  (PSS) .  603 

French  Services  (ENE) .  358 

French  Services  (ENG) .  335 


ORGANIZATION  INDEX 


15 


Frontenac  County  (MAG) .  169 

G 

General  Administrative  Services  Delivery  Branch  (MBS) .  501 

Generic  Training  (MBS) .  504 

Geographic  Information  Ontario  (MNR) .  546 

Geographic  Profiling  Unit  (PSS) . 617 

Geomatics  Office  (MTO) .  678 

Geoscience  Assessment  Office  (NDM) .  564 

Geoscience  Laboratories  (NDM) .  561 

Geosmart  (MNR)  .  547 

GO  Transit  (MTO) .  694 

Goderich  Land  Registry  Office  (Huron  #22)  (CBS) .  277 

Gore  Bay  Land  Registry  Office  (Manitoulin  #31)  (CBS)  .  278 

Goulais  Patrol  (MTO) .  674 

Governance  and  Accountability  Branch  (MBS) .  494 

Government  Caucus  Office  (LEG) .  128 

Government  Information  Centres  (CBS) .  256 

Government  Mail,  Print,  Distribution  and  Assets  (MBS) . . .  501 

Government  Mobile  Communications  Office  (MBS)  . 492 

Government  Translation  Service  (MBS) .  502 

Grain  Financial  Protection  Board  (OMAF) .  158 

Grey  County  (MAG) .  169 

Grievance  Settlement  Board  (LAB) .  478 

Guelph  Land  Registry  Office  (Wellington  #61)  (CBS) .  278 

H 

Haileybury  Land  Registry  Office  (Timiskaming  #54)  (CBS)  .  279 

Haldimand  County  (MAG) .  169 

Halton  (MAG) .  170 

Hamilton  Land  Registry  Office  (Wentworth  #62)  (CBS) .  279 

Hamilton  (MAG)  .  170 

Hansard  Reporting  and  Interpretation  Services  (LEG) .  126 

Hastings  (MAG) .  171 

Hawkesbury  Land  Registry  Office  (Prescott  #46)  (CBS) .  280 

Healing  Arts  Radiation  Protection  Commission  (HARP)  (MOH) .  461 

Health  Boards  Secretariat  (MOH)  .  461 

Health  Care  Programs  I&IT  (MOH) .  440 

Health  Data  and  Decision  Support  Unit  (MOH) .  443 

Health  Economics  Branch  (MOH) .  442 

Health  Information  and  Sciences  Branch  (MOH)  .  443 

Health  Information  Privacy  Unit  (MOH) .  443 

Health  Information  Product  and  Services  Unit  (MOH) .  444 

Health  Key  Project  (MOH) .  431 

Health  Planning  Branch  (MOH) .  443 

Health  Professions  Appeal  and  Review  Board  (MOH) .  462 


16  _ ORGANIZATION  INDEX 

Health  Professions  Regulatory  Advisory  Council  (MOH) .  446 

Health  Reform  Implementation  Team  (MOH) .  426 

Health  Sciences  Policy  Unit  (MOH) .  443 

Health  Services  Appeal  and  Review  Board  (MOH) . 462 

Health  Services  (CFC) .  245 

Health  Services  Division  (MOH) . 427 

Health  Services  Programs  I&IT  (MOH) .  430,  440 

Health,  Social  and  Education  Branch  (MBS) .  497 

Health  System  Performance  Unit  (MOH) .  447 

Health  System  Policy  Unit  (MOH) .  447 

Heritage  and  Libraries  Branch  (MCL) .  302 

Heritage  Operations  (MCL) .  303 

Heritage  Policy  and  Program  Development  (MCL) .  303 

Highway  Design  Office  (MTO) .  678 

Homepayne  (MTO)  .  674 

Hospitals  Branch  (MOH) .  410 

HR  Consulting  Services  Unit  (EDU) .  318 

HR  Consulting  Services  Unit  (TCU) .  649 

HR  Innovations  and  Strategic  Planning  (EDU) .  319 

HR  Innovations  and  Strategic  Planning  (TCU) .  649 

HR  Strategies  Branch  (MBS) .  487 

Human  Resources  and  Facilities  Services  (EOI) . .  344 

Human  Resources  and  Organizational  Development  Team  (CFC) .  228 

Human  Resources  and  Stakeholder  Education  Branch  (MBS) .  494 

Human  Resources  Branch  (CFC) . 220 

Human  Resources  Branch  (EDU) .  318 

Human  Resources  Branch  (ENE) .  358 

Human  Resources  Branch  (FIN) .  375 

Human  Resources  Branch  (LAB) .  469 

Human  Resources  Branch  (MAG) . 164 

Human  Resources  Branch  (MCL)  . 305 

Human  Resources  Branch  (MCZP) .  209 

Human  Resources  Branch  (MNR) .  525 

Human  Resources  Branch  (MOH) .  426 

Human  Resources  Branch  (MTO)  .  665 

Human  Resources  Branch  (MTR)  .  636 

Human  Resources  Branch  (NDM) .  560 

Human  Resources  Branch  (OMAF) .  147 

Human  Resources  Branch  (PSS)  . 604 

Human  Resources  Branch  (TCU) .  649 

Human  Resources  Division  (MBS)  .  487 

Human  Resources  (LEG) .  122 

Human  Resources  (OMAF) .  153 

Human  Resources  Service  Delivery  Branch  (MBS) .  503 

Human  Resources  Service  Delivery  (CBS) .  296 

Human  Resources  Services  Branch  (MBS) . 489 

Human  Resources  Unit  (CFC) .  246 

Human  Rights  Team  (MCZP) .  205 

Human  Rights  Tribunal  of  Ontario  (MCZP)  . 212 

Human  Services  Cluster,  Information  and  Information  Technology  (CFC)  .  215 

Human  Services  Cluster,  Information  and  Information  Technology  (MOH) .  439 


ORGANIZATION  INDEX 


17 


Huron  (MAG) .  171 

Huronia  Historical  Parks  (MTR)  . ’ .  639 

i 

IFIS  Project  (MBS) .  505 

I&IT  Controllership  Branch  (MBS) .  494 

I&IT  Governance  and  Accountability  Branch  (MBS) .  494 

Immigration  and  Settlement  (MCZP) .  205 

Implementation  and  Transition  Secretariat  (ENE) .  355 

Income  and  Employment  Support  Policy  Unit  (CFC) .  249 

Income  Support  (CFC) .  237 

Income  Support,  Compliance  and  Fraud  Control  Unit  (CFC) .  249 

Income  Tax  Related  Programs  Branch  (FIN) .  385 

Independent  Health  Facilities  Program  (MOH) .  428 

Independent  Investigations  Unit  (PSS) .  598 

Independent  Member  of  Provincial  Parliament  (LEG) .  129 

Industrial  and  Financial  Policy  Branch  (FIN) . .  378 

Industrial  Health  and  Safety  Program  (LAB) .  470 

Industrial  Sectors  Policy  (FIN) .  379 

Industry'  Relations  Branch  (MNR) .  532 

Industry  Sectors  (LAB) . 483 

Information  Access  Section  (MNR) .  547 

Information  Analysis  and  Reporting  Unit  (MOH) . .  410 

Information  and  Administrative  Services  (LAB) . .  471 

Information  and  Communications  Technologies  Branch  (EOI) . .  351 

Information  and  Information  Technology  Branch  (NDM) .  558 

Information  and  Marketing  Services  (NDM) .  562 

Information  and  Privacy  Commissioner/Ontario  (IPC) .  129 

Information  and  Services  Branch  (CBS)  . 255 

Information  Infrastructure  Systems  (MNR) .  548 

Information  Management  and  IT  Security  (CFC)  .  216 

Information  Management  and  IT  Security  (MOH) .  440 

Information  Management  and  Technology  Branch  (ENE) .  358 

Information  Management  Branch  (EDU) .  320 

Information  Management  Solutions  (MBS) .  502 

Information  Management  Team  (CFC)  .  229 

Information  Management  Unit  (MOH)  .  409 

Information  Management  Unit  (PSS) .  583 

Information  Planning  and  Implementation  Unit  (MOH) .  410 

Information  Resource  Management  Branch  (MNR)  .  546 

Information  Resources  Branch  (LEG) .  124 

Information  Technology  (OMAF) .  153 

Infrastructure  Renewal  Project  (PSS) .  579 

Infrastructure  Service  Branch  (PSS) .  599 

Innovation  and  Business  Development  Branch  (EOI) .  344 

Innovation  and  Risk  Management  Branch  (OMAF)  .  147 

Innovation  Unit  (OMAF) .  148 

Inspections,  Investigations  and  Enforcement  Secretariat  (LAB) .  467 


18 


ORGANIZATION  INDEX 


Institutions  (PSS) . 587 

Insurance  and  Cooperatives  Policy  (FIN) .  379 

Intake  Unit  (MAG) . 190 

Integrated  Environmental  Planning  Division  (ENE) .  361 

Integrated  Financial  Information  System  (IFIS)  (FIN) .  378 

Integrated  Justice  Information  Technology  Division  (MAG)  .  192 

Integrated  Justice  Project  (PSS) .  599 

Integrated  Policy  and  Planning  Division  (MOH) .  441 

Integrated  Service  Delivery  Division  (CBS)  .  254 

Integrated  Services  for  Children  Division  (CFC) .  222 

Integrated  Services  for  Children  Division  (MOH) .  448 

Intelligence  Bureau  (PSS) .  618 

Intelligent  Transportation  Systems  Office  (MTO) .  681 

Inter-Regional  Transit  Office  (MTO) .  683 

Interdisciplinary  Practitioner  Program  (MOH) .  428 

Interface  Program  (CFC)  .  234 

Intergovernmental  Affairs  Unit  (CFC) .  218 

Intergovernmental  Policy  Unit  (MOH) .  442 

Intergrated  Services  for  Children’s  Unit  (CFC) .  226 

Internal  Administrative  Services  Division  (LAB) .  468 

Internal  Audit  Division  (ENG) . .  .  335 

Internal  Audit  Division  (MBS) .  488 

Internal  Audit  Service  (MOH) .  422 

Internal  Audit  Services  -  Justice  Ministries  (MAG) .  165 

Internal  Audit  Services  -  Justice  Ministries  (PSS) .  604 

Internal  Audit  Services  (CBS) .  252 

Internal  Audit  Services  (ENE) .  354 

Internal  Audit  Services  (FIN) . ; .  371 

Internal  Audit  Services  (MCL) .  304 

Internal  Audit  Services  (MCZP) .  206 

Internal  Audit  Services  (MNR) .  523 

Internal  Audit  Services  (MTR) .  635 

Internal  Audit  Services  (NDM)  . * .  560 

Internal  Audit  Services  (OMAF)  : .  148 

Internal  Ministry  Services  Division  (MBS) .  488 

International  Investment  Sales  (EOI) .  350 

International  Investment  Services  (EOI)  .  349 

International  (Latin  America,  Central  Europe,  Middle  East,  Africa  and  Asia)  (EOI) .  352 

International  (United  States  and  European  Union)  (EOI) .  353 

Interparliamentary  and  Public  Relations  Branch  (LEG) .  126 

Inventory  Monitoring  and  Assesment  Section  (MNR) .  550 

Investigation  Bureau  (PSS) .  616 

Investigation  Support  Bureau  (PSS) .  616 

Investigations  and  Enforcement  Branch  (ENE) .  364 

Investigations  (MAG) .  190 

Investigations  Office  (CBS) .  262 

Investment  and  Development  Office  (MTR) .  632 

Investment  Branch  (EOI) .  348 

Investment  Development  Unit  (OMAF) .  141 

Investment  Division  (EOI) .  348 

Investment  Marketing  and  Sales  Branch  (EOI) .  350 


ORGANIZATION  INDEX 


19 


Investment  Marketing  Section  (EOI) .  350 

Investment  Planning  and  Programming  (MTO) .  668 

iSERV  Ontario  (MBS) .  490 

Issues  and  Administration  Unit  (MOH) . 411,414 

Issues  and  Media  Relations  (FIN) .  370 

Issues  Managment  (LAB) . . .  467 

IT  Infrastructure  Development  Branch  (MBS) .  491 

IT  Procurement  Planning  Section  (MBS) .  496 

IT  Procurement  Services  Section  (MBS) .  496 

j 

Jails  (PSS) . 589 

Journals  and  Procedural  Research  Branch  (LEG)  .  126 

Judicial  Appointments  Advisory  Committee  (MAG) .  199 

Justice  Sector  Facilities  Branch  (MAG)  . .  165 

Justice  Sector  Facilities  Branch  (PSS) .  604 

Justice  Technology  Services  (PSS) .  599 

R  - 

Kenora  District  (MAG) .  171 

Kenora  Land  Registry  Office  (Kenora  #23)  (CBS) .  280 

Kent  County  (MAG) .  172 

Key  Investment  Account  Program  (EOI) .  349 

Kingston  Land  Registry  Office  (Frontenac  #13)  (CBS) .  280 

Kitchener  District  (MTO) .  691 

Kitchener  Land  Registry  Office  (Waterloo  #58)  (CBS) .  281 

Knowledge  Management  Team  (MAG) .  166 

Knowledge  Management  Team  (PSS) .  604 

L 

Laboratories  Branch  (MOH) .  431 

Laboratory  Licensing  and  Inspection  Service  (MOH) .  433 

Laboratory  Reform  -  Laboratory  Services  Systems  Development  (MOH) .  433 

Laboratory  Services  Branch  (ENE) . 360 

Labour  and  Demographic  Analysis  Branch  (FIN) .  380 

Labour  Management  Services  (LAB) .  476 

Labour  Market  Information  and  Research  Unit  (TCU) .  655 

Labour  Market  Policy  Development  and  Intergovernmental  Relations  Unit  (TCU) .  655 

Labour  Market  Policy,  Planning  and  Research  Branch  (TCU)  .  654 

Labour  Relations  and  Governance  Branch  (EDU) .  321 

Lambton  County  (MAG)  .  172 

Lanark  County  (MAG) .  173 

Land  and  Resources  Cluster,  Information  and  Information  Technology  (OMAF) .  149 

Land  and  Resources  Data  Administration  Section  (MNR) .  548 


20 


ORGANIZATION  INDEX 


Land  Registry  Offices  (CBS) .  271 

Land  Use  Policy  Branch  (ENE) .  362 

Lands  and  Waters  Branch  (MNR)  .  534 

Languages  of  Instruction  Commission  of  Ontario  (EDU) .  332 

Law  Library  (MAG) . 194 

Leadership  Support  Office  (CBS) .  296 

Learning  Opportunities  Task  Force  (TCU) .  661 

Leeds  and  Grenville  (MAG) .  173 

Legal  Aid  Ontario  (MAG) .  188 

Legal  Aid  Policy  and  Liaison  (MAG)  . 188 

Legal  Branch  (FIN) .  400 

Legal  Branch  (MAH) .  510 

Legal  Services  -  Charitable  Property  (MAG) .  192 

Legal  Services  Branch  -  Toronto,  Queen’s  Park  (FIN)  .  371 

Legal  Services  Branch  (CFC) . 217 

Legal  Services  Branch  (EDU)  .  319 

Legal  Services  Branch  (ENE) .  355 

Legal  Services  Branch  (EOI) .  340 

Legal  Services  Branch  (FIN)  . 396 

Legal  Services  Branch  (LAB) . 467 

Legal  Services  Branch  (MBS) .  486 

Legal  Services  Branch  (MCL) .  305 

Legal  Services  Branch  (MCZP) .  209 

Legal  Services  Branch  (MNR) .  523 

Legal  Services  Branch  (MOH) .  406 

Legal  Services  Branch  (MTO) .  663 

Legal  Services  Branch  (MTR) .  636 

Legal  Services  Branch  (NAT)  .  524 

Legal  Services  Branch  (OMAF) . 134 

Legal  Services  Branch  (PSS) .  601 

Legal  Services  Branch  (TCU) .  650 

Legal  Services  (CBS) .  253 

Legal  Services  Division  (MAG) .  192 

Legal  Services  (NDM) .  559 

Legal  Services  Program  Support  Branch  (MAG) .  193 

Legislative  Assembly  of  Ontario  (MEM) .  109 

Legislative  Counsel  (MAG) .  194 

Legislative  Information  Systems  (LEG) . 121 

Legislative  Library  (LEG)  .  123 

Legislative  Offices  (LEG) .  109 

Legislative  Priorities  Unit  (MOH) .  444 

Legislative  Security  Service  (LEG) .  127 

Legislative  Services  (LEG) .  125 

Lennox  and  Addington  County  (MAG) .  173 

Liberal  Caucus  Service  Bureau  (LEG) .  128 

Libraries  (MCL) .  303 

Licence  Appeal  Tribunal  (CBS) . 298 

Licensing  and  Compliance  Division  (FIN) .  396 

Licensing  and  Control  Branch  -  Operations  (MTO) .  692 

Licensing  and  Control  Branch  -  Planning  (MTO) .  692 

Life  Sciences  and  Technologies  Branch  (EOI) .  351 


ORGANIZATION  INDEX 


21 


Lindsay  Land  Registry  Office  (Victoria  #57)  (CBS) .  281 

Liquor  Control  Board  of  Ontario  (CBS) .  298 

Literacy  and  Basic  Skills  (TCU) .  657 

Livestock  Financial  Protection  Board  (OMAF) .  158 

Livestock  Medicines  Advisory  Committee  (OMAF) .  158 

Livestock  Technology  (OMAF) .  138 

Lobbyists  Registration  Office  (ICO)  .  130 

Local  Boards  Liaison/Community  Relations  Unit  (TCU) .  655 

Local  Government  Division  (MAH) . . .  510 

Local  Offices  (CFC) . . .  232,  236,  238,  241,  242,  247 

London  District  (MTO) .  691 

London  Land  Registry  Office  (Middlesex  #33)  (CBS)  .  282 

Long-Term  Care  Facilities  Branch  (MOH)  .  414 

Long-Term  Care  Redevelopment  Project  (MOH) . .  449 

LRC  Computer  Operations  Section  (MNR) .  549 

LRC  Telecommunications  Services  Section  (MNR) .  549 


M 

Macroeconomic  Analysis  and  Policy  Branch  (FIN) .  380 

Maintenance  (MTO) .  673 

Maintenance  Office  (MTO) .  667 

Management  and  Operational  Support  Branch  (PSS)  .  582 

Management  Board  of  Cabinet  (MBS) .  485 

Management  Board  Secretariat  (MBS) .  485 

Management  Services  Office  (FIN)  . . . .  373 

Management  Support  Branch  (CFC) .  224 

Manitoulin  District  (MAG) .  173 

Market  Development  Branch  (OMAF) . 143 

Market  Housing  Branch  (MAH) .  513 

Marketing  and  Planning  (EOI) .  353 

Marketing  and  Sales  Division  (OMAF) . . , .  154 

Marketplace  Standards  and  Services  Branch  (CBS) .  261 

Materials  Engineering  and  Research  Office  (MTO) .  679 

Materials  Testing  Laboratory  (LAB) .  471 

McMichael  Canadian  Art  Collection  (MCL) .  309 

Meat  Inspection  Operations  (OMAF) .  142 

Meat  Inspection  Policy  and  Audit  Services  (OMAF) .  142 

Media  Studio  (LEG) . . . . . .  125 

Mediation  Services  (LAB) .  477 

Medical  Advisory  Secretariat  (MOH)  .  406 

Medical  Eligibility  Committee  (MOH)  .  462 

Medical  Review  Committee  (MOH)  .  462 

Mental  Health  and  Addictions  (MOH) .  415 

Mental  Health  and  Rehabilitation  Reform  Branch  (MOH)  .  444 

Mental  Health  Legislative  Policy  Unit  (MOH)  .  444 

Mental  Health  Program  (MOH) . 416 

Mental  Health  Program  Policy  Unit  (MOH)  . 445 

Mental  Health  Strategic  Policy  Unit  (MOH) . 445 


22 


ORGANIZATION  INDEX 


Metro  Toronto  Convention  Centre  Corporation  (MTR) . 

Metropolitan  Toronto  Land  Registry  Office  (Land  Titles  #66)  (CBS) . 

Middlesex  County  (MAG) . 

Milton  Land  Registry  Office  (Halton  #20)  (CBS) . 

Minden  Land  Registry  Office  (Haliburton  #19)  (CBS) . 

Mines  and  Minerals  Division  (NDM) . 

Mines  and  Minerals  Information  Centre  (NDM) . 

Mines  Group  (NDM)  . 

Mines  Library  (NDM) . 

Mining  and  Lands  Commissioner  (MNR) . . 

Mining  Health  and  Safety  Program  (LAB) . 

Mining  Lands  Dispositions  Office  (NDM) . . . 

Mining  Lands  (NDM) . . 

Minister  Responsible  for  Francophone  Affairs  (OFA) . 

Minister  Responsible  for  Native  Affairs  (NAT) . 

Minister’s  Advisory  Council  on  Special  Education  (EDU) . 

Ministry  Information  Centre  (FIN) . 

Ministry  of  Agriculture  and  Food  (OMAF) . 

Ministry  of  Citizenship  (MCZP) . 

Ministry  of  Community,  Family  and  Children’s  Services  (CFC)  . 

Ministry  of  Consumer  and  Business  Services  (CBS) . 

Ministry  of  Culture . . 

Ministry  of  Education  (EDU) . 

Ministry  of  Energy . 

Ministry  of  Enterprise,  Opportunity  and  Innovation  (EOI) . . 

Ministry  of  Finance  (FIN) . 

Ministry  of  Health  and  Long-Term  Care  (MOH) . 

Ministry  of  Intergovernmental  Affairs  (MIA) . 

Ministry  of  Labour  (LAB) . 

Ministry  of  Natural  Resources  (MNR) . 

Ministry  of  Municipal  Affairs  and  Housing  (MAH)  . 

Ministry  of  Northern  Development  and  Mines  (NDM) . 

Ministry  of  Public  Safety  and  Security  (PSS) . 

Ministry  of  the  Attorney  General  (MAG) . 

Ministry  of  the  Environment  (ENE) . 

Ministry  of  Tourism  and  Recreation  (MTR)  . 

Ministry  of  Training,  Colleges  and  Universities  (TCU) . 

Ministry  of  Transportation  (MTO) . 

Ministry  Strategic  Directions  (MOH) . 

MNR  IT  Services  Branch  -  Land  and  Resources  (LRC)  Infrastructure  Services  (MNR) 

Morrisburg  Land  Registry  Office  (Dundas  #8)  (CBS) . 

Motor  Fuels  and  Tobacco  Tax  Branch  (FIN) . 

Motor  Vehicle  Accident  Claims  Fund  (FIN) . 

MTO  Info  (Inquiry  Centre)  (MTO)  . 

MTO  Road  Condition  Information  (MTO) . 

Municipal  (MTO) . 

Municipal  Office  (MTO)  . 

Municipal  Performance  and  Accountability  Branch  (MAH) . 

Municipal  Programs  and  Education  Branch  (MAH) . 

Municipal  Services  Division  (MAH) . 

Municipal  Services  Offices  (MAH) . 


642 

282 

173 

282 

283 

561 
567 

563 

562 
524 
471 
565 

564 

404 
520 
332 
376 
133 
203 
214 
252 
301 
315 
334 
339 
370 

405 

465 

466 
523 
509 
557 
578 
161 
354 
631 
646 

663 
445 
548 
283 
387 
394 

664 

665 
675 
683 
511 
511 

511 

512 


ORGANIZATION  INDEX 


23 


Municipal  Services  Unit  (CFC)  . .  247 

Muskoka  (MAG) .  174 

N 

Napanee  Land  Registry  Office  (Lennox  #29)  (CBS) .  283 

Native  Affairs  Unit  (MNR) .  526 

Natural  Resource  Management  Division  (MNR) .  533 

Natural  Resources  Information  Centre  -  Peterborough  (MNR) .  547 

Natural  Resources  Information  Centre  -  Toronto  (MNR)  . 547 

Negotiations  (NAT) .  521 

Network  Office  (MBS) .  492 

New  Democratic  Party  Caucus  Services  (LEG) .  128 

Newmarket  Land  Registry  Office  (York  Region  #65)  (CBS)  .  284 

Niagara  Parks  Commission  (MTR)  .  643 

Niagara  Region  (MAG)  . .  174 

Niagara  Region  (MTR) .  633 

Niagara,  Southwestern  Region  Travel  Centres  (MTR) .  633 

Nipissing  District  (MAG) .  174 

Norfolk  County  (MAG) .  174 

Normal  Farm  Practices  Protection  Board  (OMAF) .  158 

North  Bay  Land  Registry  Office  (Nipissing  #36)  (CBS) .  284 

North  Pickering  Land  Exchange  Team  (MAH) .  513 

North  Region  (OMAF) .  136 

Northeastern  Area  (PSS) . r .  621 

Northeastern  Region  (North  Bay)  (MTO)  .  672 

Northern  Area  (MCL) .  306 

Northern  Area  (MTR) .  637 

Northern  Development  Division  (NDM) .  568 

Northern  District  Field  Offices  (TCU) .  659 

Northern  Ontario  Heritage  Fund  Corporation  (NDM) . .  . .  .  .  569 

Northern  Region  -  Sudbury  (MOH) . 438 

Northern  Region  (ENE) . 365 

Northern  Region  (MTR) .  633 

Northumberland  County  (MAG)  .  174 

Northwestern  Area  (PSS) . 621 

Northwestern  Region  (Thunder  Bay)  (MTO) .  675 

Nursing  Secretariat  (MOH) .  406 

Nutrient  Management  Branch  (OMAF) .  139 

o 

Occupational  Health  and  Safety  Branch  (LAB) .  470 

Offender  Transfer  Operations  (PSS) . ! .  583 

Offender  Transportation  Project  (PSS) .  580 

Office  for  Victims  of  Crime  (MAG) .  200 

Office  of  Child  and  Family  Service  Advocacy  (Advocacy  Office)  (CFC)  .  227 

Office  of  Consolidated  Hearings  (ENE) .  367 


24 


ORGANIZATION  INDEX 


Office  of  Economic  Policy  (FIN) .  378 

Office  of  Francophone  Affairs  (OFA) .  404 

Office  of  International  Relations  and  Protocol  (OIRP)  (EOI) . .  340 

Office  of  Strategic  Architecture  (PSS) .  599 

Office  of  Strategic  Intergovernmental  Advice  (MIA) .  465 

Office  of  the  Anti-Racism  Coordinator  (PSS) .  585 

Office  of  the  Budget  and  Taxation  (FIN) .  380 

Office  of  the  Chief  Coroner  (PSS) .  623 

Office  of  the  Chief  Election  Officer  (OCE) .  130 

Office  of  the  Chief  Information  Officer,  Community  Services  I&IT  Cluster  (EDU) .  324 

Office  of  the  Chief  Information  Officer,  Community  Services  I&IT  Cluster  (TCU)  .  650 

Office  of  the  Corporate  Chief  Information  Officer  (OCCIO)  (MBS)  .  489 

Office  of  the  Corporate  Chief  Service  Delivery  (MBS) .  490 

Office  of  the  Corporate  Chief  Strategist  (MBS) . 493 

Office  of  the  Corporate  Chief  Technology  Officer  (MBS)  .  495 

Office  of  the  Employer  Adviser  (LAB) .  478 

Office  of  the  Executive  Director  (LEG) .  122 

Office  of  the  Fire  Marshal  (PSS) .  625 

Office  of  the  Integrity  Commissioner  (ICO)  . 130 

Office  of  the  Lieutenant  Governor  of  Ontario  (LTG) .  107 

Office  of  the  Provincial  Auditor  (OPA) .  131 

Office  of  the  Provincial  Controller  (FIN) .  377 

Office  of  the  Secretary  (NAT) . 520 

Office  of  the  Sergeant-at-Arms  (LEG) .  127 

Office  of  the  Worker  Adviser  (LAB) .  479 

Offices  (CFC) . 244 

Official  Documents  Services  (MBS)  . .  . .  503 

Official  Languages  Monitor  Program  (EDU) . . . . . .  327 

OHIP  Offices  (MOH) .  436 

Oil  and  Gas  Section  (ENG) .  337 

Old  Fort  William  (MTR)  .  640 

Ombudsman  Ontario  (OBD) .  131 

Ombudsman  Services  Branch  (Insurance  Ombudsman)  (FIN)  .  397 

Ombudsman/Dispute  Resolution  Division  (FIN) .  396 

Ontario  Arts  Council  Foundation  (MCL) . .  309 

Ontario  Arts  Council  (MCL)  .  309 

Ontario  Beef  Cattle  Financial  Protection  Program  (OMAF) .  143 

Ontario  Case  Costing  Methodology  Unit  (MOH)  .  410 

Ontario  Civilian  Commission  on  Police  Services  (PSS)  .  629 

Ontario  Clean  Water  Agency  (ENE)  .  368 

Ontario  Court  of  Justice,  Criminal,  Family  -  Perth  (MAG) . . .  173 

Ontario  Court  of  Justice  (MAG) .  182 

Ontario  Crime  Control  Commission  (PSS)  .  629 

Ontario  Cultural  Attractions  Fund  (MCL) .  310 

Ontario  Disability  Support  Program  Branch  (CFC) .  249 

Ontario  Disability  Support  Program  (ODSP)  (CFC) . . .  247 

Ontario  Educational  Communications  Authority  (TVOntario)  (TCU)  .  662 

Ontario  Electricity  Financial  Corporation  (FIN)  .  399 

Ontario  Electricity  Restructuring  Secretariat  (FIN) .  381 

Ontario  Energy  Board  (ENG) .  337 

Ontario  Family  Health  Network  (MOH)  .  433 


ORGANIZATION  INDEX 


25 


Ontario  Farm  Income  Disaster  Program  (OFIDP)  (OMAF) .  145 

Ontario  Farm  Products  Marketing  Commission  (OMAF) .  159 

Ontario  Film  Review  Board  (CBS) .  299 

Ontario  Financing  Authority  (FIN) .  399 

Ontario  Fire  College  (PSS) .  628 

Ontario  Food  Terminal  Board  (OMAF) .  159 

Ontario  Geographic  Names  Board  (MNR) .  554 

Ontario  Geological  Survey  -  Precambrian  Geoscience  (NDM) .  566 

Ontario  Geological  Survey  -  Resident  Geologist  Program  (NDM) .  566 

Ontario  Geological  Survey  -  Sedimentary  Geoscience  Section  (NDM)  .  568 

Ontario  Government  Pharmaceutical  and  Medical  Supply  Service  (MOH)  .  425 

Ontario  Graduate  Scholarship  Program  -  Selection  Board  (TCU) .  662 

Ontario  Hepatitis  C  Assistance  Plan  (OHCAP)  (MOH) .  451 

Ontario  Heritage  Foundation  (MCL) .  310 

Ontario  Highway  Transport  Board  (MTO) . 694 

Ontario  Honours  and  Awards  Unit  (MCZP) .  205 

Ontario  Housing  Corporation  (MAH)  .  516 

Ontario  Human  Rights  Commission  (MCZP)  .  212 

Ontario  Investment  Service  (EOI)  . . .  349 

Ontario  Knowledge  Network  for  Learning  (OKNL)  (EDU) .  324 

Ontario  Knowledge  Network  for  Learning  (OKNL)  (TCU)  .  650 

Ontario  Labour  Relations  Board  (LAB) . 481 

Ontario  Library  Service  -  North  (MCL) .  310 

Ontario  Lottery  and  Gaming  Corporation  (MAG) .  200 

Ontario  Media  Development  Corporation  (MCL) .  311 

Ontario  Mental  Health  Foundation  (MOH) .  463 

Ontario  Midwifery  Program  (MOH)  .  414 

Ontario  Moose  and  Bear  Allocation  Advisory  Committee  (MNR) .  554 

Ontario  Mortgage  Corporation  (MAH)  . 516 

Ontario  Motor  Vehicle  Industry  Council  (CBS) .  266 

Ontario  Municipal  Board  and  Board  of  Negotiation  (MAG) .  162 

Ontario  Municipal  Economic  Infrastructure  Financing  Authority  (FIN) . .  .  401 

Ontario  Native  Affairs  Secretariat  (NAT)  .  520 

Ontario  Northland  Transportation  Commission  (NDM)  .  576 

Ontario  Parent  Council  (EDU) .  332 

Ontario  Parks  (MNR) .  534 

Ontario  Parole  and  Earned  Release  Board  (PSS) .  629 

Ontario  Pension  Board  (MBS) .  507 

Ontario  Place  Corporation  (MTR) .  643 

Ontario  Police  Arbitration  Commission  (PSS) .  630 

Ontario  Police  College  (PSS) . , .  619 

Ontario  Provincial  Police  (PSS) .  605 

Ontario-Quebec  Jobs  Protection  Office/Ontario-Quebec  Policy  Secretariat  (LAB) .  477 

Ontario  Racing  Commission  (CBS) .  299 

Ontario  Realty  Corporation  (MBS)  .  507 

Ontario  Rental  Housing  Tribunal  (MAH) .  517 

Ontario  Review  Board  (MOH) .  463 

Ontario  Science  Centre  (MCL) .  311 

Ontario  Securities  Commission  (FIN) .  401 

Ontario  Seniors’  Secretariat  (MCZP) .  206 

Ontario  Student  Assistance  Appeal  Board  (TCU) . . . . . .  662 


26 


ORGANIZATION  INDEX 


Ontario  Superbuild  Corporation  (FIN) . . .  402 

Ontario  Tourism  Marketing  Partnership  Corporation  (MTR)  .  643 

Ontario  Travel  Information  Centres  (MTR) . . . .  632 

Ontario  Trillium  Foundation  (MCL)  .  312 

Ontario  Vital  Statistics  Improvement  Project  (ONVIP)  (CBS) .  269 

Ontario  Women’s  Directorate  (MCZP)  .  207 

Ontario  Works  Branch  (CFC) .  250 

Ontario  Works  Support  Arrangement  Services  (CFC) .  248 

Ontario’s  Promise  (CFC) .  217 

Operational  Policy  Office  (MTO) .  692 

Operational  Services  (MTO) .  676 

Operational  Support  Branch  (MOH)  .  434 

Operations  Branch  (MAG) .  196 

Operations  Division  (ENE) . 363 

Operations  Division  (LAB) . .  469,  483 

Operations  Division  (MTO) .  666 

Operations  (FIN) .  387 

OPP  Eric  Silk  Library  (PSS) .  616 

OPP  Fraud  Health  Team  (MOH) . . .  435 

OPP  Museum  (PSS) .  616 

OPSEU  Pension  Trust  (MBS) . 507 

Orangeville  Land  Registry  Office  (Dufferin  #7)  (CBS) . . .  285 

Organizational  Development  (EDU)  .  319 

Organizational  Development  (TCU) .  650 

Organizational  Effectiveness  Branch  (MAH) .  510 

Oshawa  Tax  Information  Centre  (FIN) .  387 

Ottawa  Congress  Centre  (MTR) . 644 

Ottawa  Land  Registry  Office  (Ottawa-Carleton  #4)  (CBS) .  285 

Ottawa  River  Regulation  Planning  Board  (MNR) .  554 

Owen  Sound  Land  Registry  Office  (Grey  #16)  (CBS) .  286 

Oxford  County  (MAG) .  175 

p 

Parry  Sound  District  (MAG) .  175 

Parry  Sound  Land  Registry  Office  (Parry  Sound  #42)  (CBS) .  286 

Passenger  Office  (MTO) . . .  683 

Pay  Equity  Commission  (LAB) .  481 

Pay  Equity  Hearings  Tribunal  (LAB) .  482 

Payroll  and  Benefits  (MBS) .  504 

Peel  Region  (MAG) .  175 

Pembroke  Land  Registry  Office  (Renfrew  #49)  (CBS) .  286 

Pension  and  Income  Security  Policy  Branch  (FIN) .  381 

Pension  Division  (FIN) .  398 

Performance  Management  Branch  (CFC)  . 227 

Personal  Income  Taxation  and  Fiscal  Arrangements  Branch  (FIN) .  381 

Personal  Property  Security  Registration  Branch  (CBS) .  268 

Perth  County  (MAG)  . 175 

Pesticides  Advisory  Committee  (ENE)  .  368 


ORGANIZATION  INDEX 


27 


Peterborough  County  (MAG) .  175 

Peterborough  Land  Registry  Office  (Peterborough  #45)  (CBS) .  287 

Pharmaceutical  Services  Coordination  Unit  (MOH) .  430 

Picton  Land  Registry  Office  (Prince  Edward  #47)  (CBS) .  287 

Planning,  Accountability  and  Evaluation  Unit  (MOH)  . 411,416 

Planning  and  Architecture  (EDU) .  325 

Planning  and  Architecture  (TCU) .  651 

Planning  and  Consulting  (MBS) .  504 

Planning  and  Development  Division  (MAH) .  512 

Planning  and  Environmental  Office  (MTO) .  671 

Planning  and  Evaluation  Unit  (TCU) .  655 

Planning  and  Policy  Division  (PSS) .  601 

Planning,  Finance  and  Administration  (CFC)  .  216 

Planning,  Finance  and  Administration  (MOH) . .  441 

Planning  Section  (PSS) .  600 

Plans  (PSS) .  622 

Policing  Services  Division  (PSS) . .  619 

Policy  Analysis  Unit  (OMAF) . . .  146 

Policy  and  Accessibility  Planning  (MCZP) .  204 

Policy  and  Consumer  Protection  Services  Division  (CBS) .  261 

Policy  and  Farm  Finance  Division  (OMAF)  .  144 

Policy  and  Labour  Management  Services  Division  (LAB) .  475 

Policy  and  Planning  Coordination  Branch  (MNR) .  525 

Policy  and  Program  Branch  (EDU)  .  327 

Policy  and  Programs  Branch  (OMAF) .  145 

Policy  and  Strategic  Advice  Section  (MBS) .  496 

Policy  and  Strategy  Development  (MTR)  .  641 

Policy  Branch  (CBS) . ! . . . . .  264 

Policy  Branch  (MAG) .  162 

Policy  Coordination  Office  (MTO)  .  680 

Policy  Coordination  Unit  (CFC) . .  219 

Policy  Coordination  Unit  (TCU)  .  655 

Policy  Development  and  Implementation  Unit  (EDU) .  328 

Policy  Development  and  Program  Support  Unit  (EOI) .  346 

Policy,  Planning  and  Standards  Division  (MTO) .  677 

Polygraph  Services  Unit  (PSS) .  617 

Population  Health  Service  (MOH) .  451 

Population  Health  Strategies  Unit  (MOH) .  447 

Postsecondary  Education  Division  (TCU) .  651 

Postsecondary  Education  Quality  Assessment  Board  (TCU) .  652 

Precinct  Properties  Branch  (LEG)  .  128 

Prescott  and  Russell  (MAG) .  176 

Prescott  Land  Registry  Office  (Grenville  #15)  (CBS) . .  288 

Prevention  of  Chronic  Diseases  and  Early  Detection  of  Cancer  (MOH) .  452 

Prevention  Strategy  Unit  (LAB) . .  471 

Primary  Health  Care  Transition  Fund  Unit  (MOH) .  428 

Prince  Edward  County  (MAG) . 7 .  176 

Priority  Planning  (OMAF)  . . . . .  153 

Private  and  International  Adoptions  Section  (CFC) .  226 

Private  Institutions  Branch  (TCU) .  652 

Private  Investigators  and  Security  Guards  Branch  (PSS) .  620 


28 


ORGANIZATION  INDEX 


Probation  and  Community  Services  Offices  (CFC)  . . .  239,  242,  243 

Probation  and  Parole  Offices  -  Metro  Toronto  (PSS) .  586 

Probation  and  Parole  Offices  (PSS) .  591 

Probation  Offices  (CFC) .  238 

Probation  Services  (CFC) .  246 

Probation  (Young  Offenders)  (CFC) . 233 

Problem  Gambling  Unit  (MOH) .  415 

Processing  Operations  (MBS) .  491 

Procurement  Consulting  Services  (MBS) .  505 

Procurement  Operations  -  Toronto  (MBS) .  505 

Procurement  Policy  and  IT  Procurement  Branch  (MBS) .  495 

Product  Development  and  Investment  Services  (MTR) .  634 

Professional  and  Shared  Services  (PSS) .  584 

Professional  and  Specialized  Services  (LAB)  .  472 

Professional  Standards  Bureau  (PSS) .  .  .  . . . .  605 

Program  and  Compliance  Review  (CFC) .  230,  231,  232 

Program  and  Policy  Branch  (MAG) .  196 

Program  Coordination  and  Standards  (PSS) .  622 

Program  Delivery  and  Operations  Division  (OMAF)  .  155 

Program  Delivery  Department  (OMAF) .  156 

Program  Delivery  Unit/ Apprenticeship  and  Client  Services  (TCU)  . ' .  658 

Program  Development  and  Standards  (TCU) .  660 

Program  Effectiveness,  Statistics  and  Applied  Research  Unit  (PSS) . 584 

Program  Evaluation  and  Transformation  Office  (CBS) . 296 

Program  Management  and  Estimates  Division  (MBS) .  496 

Program  Management  Branch  (MTO) . 668 

Program  Management  Division  (CFC) .  223 

Program  Policy  Branch  (MOH) . r .  445 

Program  Policy  (OMAF)  .  146 

Program  Standards  Unit  (EDU) .  330 

Program  Support  (EDU) .  328 

Program  Support  (MAG) .  188 

Program  Support  (PSS) . 606 

Program  Support  Services  (MOH) .  423 

Program  Support  (TCU) .  661 

Programs  and  Transportation  (NDM) . .  573 

Programs,  Services  and  Transportation  Branch  (NDM) .  569 

Project  Management  Office  (FIN) .  374 

Project  Management  Office  (MBS) .  491 

Projects  and  Change  Management  Branch  (MTO) .  686 

Property  Guardianship  Services  Department  (MAG) .  191 

Property  Office  (MTO) .  667 

Property  Section  (MTO) . . . .. .  671 

Property  Tax  Policy  Branch  (FIN) .  382 

Provider  Services  Branch  (MOH) .  435 

Province  of  Ontario  Savings  Office .  401 

Provincial  and  Environmental  Planning  Office  (MTO) .  682 

Provincial  Geomatic  Service  Centre  (MNR) . .  546 

Provincial  Health  Services  Planning  Unit  (MOH) .  444 

Provincial  Judges  Pension  Board  (MBS) . . .  508 

Provincial  Local  Finance  Secretariat  (FIN) .  382 


ORGANIZATION  INDEX 


29 


Provincial  Local  Funding  Unit  (FIN) .  382 

Provincial  Parks  (MNR) .  537 

Provincial  Planning  and  Environmental  Services  Branch  (MAH) .  513 

Provincial  Recording  Office  (NDM)  .  565 

Provincial  Schools  Authority  (EDU) .  333 

Provincial  Schools  Branch  (EDU) .  323 

Provincial  Support  (MNR) .  549 

Psychiatric  Patient  Advocacy  Office  (PPAO)  (MOH) .  417 

Public  Appointments  Secretariat  (MBS)  .  485 

Public  Appointments  Unit  (MOH) . , .  421 

Public  Education  and  Partnerships  (MCZP) .  204 

Public  Guardian  and  Trustee  (MAG) .  189 

Public  Health  Agencies  (MOH) .  452 

Public  Health  Branch  (MOH) .  449 

Public  Health  Division  (MOH) .  449 

Public  Office:  Registrar  General  (CBS) .  270 

Public  Safety  and  Policing  Services  (PSS) .  605 

Public  Safety  Division  (PSS) .  620 

Publication  Sales  (NDM) .  563 

Publication  Services  (NDM) .  563 

Publications  Ontario  (CBS)  .  259 

Publishing  and  Inventory  Management  Services  Unit  (CBS)  .  260 

Purchasing  and  Operations  (LEG) .  123 

Q 

Quality  and  Audit  Services  (OMAF) .  152 

Quality  and  Service  Management  (EOI) .  342 

Quality  Assurance  and  Organizational  Development  Unit  (CFC) .  228 

Quality  Assurance  and  Special  Projects  (PSS) .  582 

Quality  Assurance  and  Standards  (OMAF) .  154 

Quality  Assurance  (MBS) .  506 

Quality  Assurance  Office  (CBS)  . 296 

Quality  Assurance  Unit  (FIN) .  385 

Quality  Improvement  and  Performance  Management  (EDU) .  317 

Quality  Improvement  and  Performance  Management  (TCU) .  648 

Quality  Service  Office  (MBS) .  489 

Quality  Service  Project  (MAG) .  165 

Queen’s  Park  -  Members  of  Provincial  Parliament  (MPPS)  (MEM) .  109 

R 

Rabies  Advisory  Council  (MNR) .  555 

Radiation  Protection  Service  (LAB) .  472 

Rainy  River  District  (MAG) .  176 

Rates  and  Classifications  (FIN)  . .  394 

Real  Estate  Council  of  Ontario  (CBS) .  266 

Real  Property  Registration  Branch  (CBS) .  270 


30 


ORGANIZATION  INDEX 


Records  Management  (MOH) .  423 

Red  Tape  Secretariat  (EOI) .  346 

Regional  Administration  and  Support  Services  (MOH) .  424 

Regional  and  Corporate  Services  Division  (MCL) .  304 

Regional  and  Corporate  Services  Division  (MCZP)  .  207 

Regional  and  Corporate  Services  Division  (MTR) .  635 

Regional  Cancer  Centres  (MOH) .  454 

Regional  Directors  (MTO) .  669 

Regional  Drivers  and  Vehicles  (MTO) .  671,  672,  675,  676 

Regional  Economic  Development  Branch  (NDM) .  573 

Regional  Economics  and  Innovation  Policy  (FIN) .  379 

Regional  Facilities  (CFC) .  245 

Regional  Headquarters  (PSS) .  606 

Regional  Office  (PSS) . / .  630 

Regional  Offices  (CBS) . \  . .  271,  297 

Regional  Offices  (CFC) .  229 

Regional  Offices  (LAB) .  472 

Regional  Offices  (MOH)  . 411,418,459 

Regional  Offices  (MTO) .  669 

Regional  Offices  (OMAF) .  135 

Regional  Offices  (PSS) .  587 

Regional  Operations  Support  I&IT  (CFC) .  216 

Regional  Operations  Support  I&IT  (MOH) .  440 

Regional  Public  Health  Laboratories  (MOH) . 432 

Regional  Services  Branch  (MCL) .  305 

Regional  Services  Branch  (MCZP)  . 209 

Regional  Services  Branch  (MTR) .  636 

Regional  Supervising  Coroners  (PSS) .  624 

Regional/District  Offices  (ENE) .  364 

Regions  (Northeast,  Northwest,  Southcentral)  (MNR) .  526 

Registrar  General  Branch  (CBS)  .  269 

Registrar’s  Office/Financial  Services  Tribunal  (FIN)  . .  398 

Registration  and  Claims  Branch  (MOH)  .  435 

Registration  and  Licensing  Office  (CBS) .  262 

Registration  Division  (CBS) . 267 

Rehabilitation  Program  Policy  Unit  (MOH) .  445 

Renfrew  County  (MAG) .  176 

Research  and  Corporate  Services  Division  (OMAF) .  146 

Research  and  Development  (OMAF) .  155 

Research  and  Industry  Competitiveness  (MTR) .  642 

Research  and  Information  Services  Branch  (LEG)  .  124 

Research  and  Information  Unit  (EDU) .  328 

Research,  Technology  and  Innovation  Branch  (EOI) .  352 

Research  Unit  (MOH) .  442 

Resource-Based  Tourism  (MTR) . 642 

Resource  Management  and  Program  Support  Office  (CBS) .  268 

Resources,  Economic  Development  and  Justice  Branch  (MBS) .  498 

Resources  Management  (MTO) .  668 

Resources  Management  Office  (MOH) .  446 

Resources  Management  (OMAF) .  139 

Resources  Planning  Office  (MTO) . 669 


ORGANIZATION  INDEX 


31 


Response  and  Exercises  (PSS) .  622 

Retail  Markets  (FIN) .  400 

Retail  Sales  Tax  Branch  (FIN) .  388 

Retail  Sales  Tax  Field  Office  (FIN) .  390 

Returns  Processing  Centre  (FIN) .  384 

Revenue  and  Data  Processing  (FIN) .  376 

Revenue  Management  (MBS) .  501 

Revenue  Operations  and  Client  Services  Branch  (FIN) .  375 

Risk  Control  Division  (FIN) .  400 

Risk  Management  and  Insurance  Services  (MBS) .  503 

Risk  Management  Unit  (OMAF) .  148 

Road  Safety  Marketing  Office  (MTO) . .  693 

Road  Safety  Program  Office  (MTO)  . . .  693 

Road  User  Safety  Division  (MTO) .  684 

Road  User  Safety  Operations  (MTO) .  686 

ROM  Foundation  (MCL) .  313 

Royal  Botanical  Gardens  (MCL) .  312 

Royal  Ontario  Museum  (MCL)  . _ .  313 

Rural  Development  Division  (MAH) . . .  514 

Rural  Development  Policy  Branch  (MAH) . .  514 

Rural  Investments  Branch  (MAH) .  515 

Rural  Programs  Branch  (MAH) .  515 

Russell  Land  Registry  Office  (Russell  #50)  (CBS) .  288 

s 

Safe-T  Program  (CFC) .  235 

Safety  Policy  and  Education  Branch  (MTO) .  693 

Sales  Department  (OMAF) . 155 

Sarnia  Land  Registry  Office  (Lambton  #25)  (CBS) .  288 

Sault  Ste  Marie  Land  Registry  Office  (Algoma  #1)  (CBS) .  289 

School  for  the  Blind  (EDU) . : .  323 

School-Work-Transition  Policy  and  Program  Unit  (EDU)  .  329 

Schools  for  the  Deaf  (EDU) . .  324 

Science  and  Advisory  Unit  (OMAF) .  143 

Science  and  Information  Branch  (MNR) .  549 

Science  and  Information  Resources  Division  (MNR) .  544 

Science  and  Technology  Division  (EOI) .  351 

Science  North  (MCL) . 313 

Secondary  Curriculum  Unit  (EDU) .  327 

Secondary  School  Policy  and  Programs  Branch  (EDU) .  329 

Secondary  School  Policy  Unit  (EDU)  .  329 

Seconded  Legal  Services  Branches  (MAG) .  194 

Sector  Competitiveness  Branch  (EOI) .  347 

Sector  Liaison  Branch  (CBS) . 264 

Securities  Policy  (FIN) .  379 

Security  Section  (PSS) .  618 

Security  Systems  (LEG) .  127 

Sergeant-at- Arms  and  Precinct  Properties  Division  (LEG) .  127 


32 


ORGANIZATION  INDEX 


Service  Delivery  Strategy  Branch  (CBS) .  260 

Service  Development  and  Improvement  Branch  (MTO) .  693 

Service  Management  and  Service  Delivery  Branch  (CBS) .  295 

Service  Management  Branch  (CBS) .  261 

Service  Management  Branch  (OMAF) .  149 

Service  Management  Unit  (EDU) .  318 

Service  Management  Unit  (TCU) . 648 

Service  Sectors  (PSS) .  630 

Services  and  Revenue  Control  (FIN) .  390 

Sex  Offender  Registry  Unit  (PSS) .  617 

Shared  Services  Bureau  (MBS)  . .  498 

Shibogama  Interim  Planning  Board  (MNR) .  555 

Simcoe  County  (MAG) .  176 

Simcoe  Land  Registry  Office  (Norfolk  #37)  (CBS) .  289 

Small  Business  Services  (LAB) . . . .  484 

Smart  Growth  Secretariat  (MAH) .  515 

Social  Assistance  and  Employment  Opportunities  Division  (CFC) .  249 

Social  Assistance  and  Municipal  Operations  Branch  (CFC) . . .  248 

Social  Assistance  Review  Board  (CFC) .  250 

Social  Benefits  Tribunal  (CFC) .  250 

Social  Housing  Branch  (MAH)  .  514 

Solutions  Delivery  and  Support  Branch  (PSS) . .  600 

Solutions  Integration  (MBS) .  492 

Southeast  Area  (MCL) .  307 

Southeast  Area  (MTR) .  638 

Southeastern  Area  (PSS) . 621 

Southern  Ontario  Library  Service  (MCL) .  314 

Southwest  Area  (MCL) . 307 

Southwest  Area  (MTR) .  638 

Southwest  Region  -  London  (MOH) .  439 

Southwest  Region  (OMAF) .  137 

Southwestern  Area  (PSS) . 621 

Southwestern  Region  (ENE) .  366 

Southwestern  Region  (EOI) .  343 

Southwestern  Region  (London)  (MTO) .  675 

Southwestern  Region  (MTR) .  633 

Speaker  of  the  Legislative  Assembly  (LEG) .  120 

Special  Education  Policy  and  Programs  Unit  (EDU) .  331 

Special  Education  Project  (EDU) .  330 

Special  Education  Tribunals  -  (English/French)  (Ontario)  (EDU) .  333 

Special  Investigations  Branch  (FIN) .  390 

Special  Investigations  Unit  (MAG)  .  195 

Special  Projects  Unit/Health  Service  Organization  Programs  (MOH) .  428 

Special  Services  At  Home  and  Assistance  for  Children  with  Severe  Disabilities  (CFC)  ....  245 

Speciality  Assessments  Unit  (FIN) .  385 

Spills  Action  Centre  (ENE)  .  367 

Sport  and  Recreation  Branch  (MTR) . . .  640 

Sports,  Culture  and  Tourism  Partnerships  Secretariat  (MTR) .  634 

St  Catharines  Land  Registry  Office  (Niagara  N  #30)  (CBS) .  289 

St.  Clair  Parks  Commission  (MTR) .  644 

St.  Lawrence  Parks  Commission  (MTR) .  644 


ORGANIZATION  INDEX 


33 


St  Thomas  Land  Registry  Office  (Elgin  #11)  (CBS) .  290 

Stakeholder  Relations  and  Policy  Development  (MCZP) .  207 

Stakeholders  Relations  Unit  (FIN) .  382 

Standards  Development  Branch  (ENE) .  360 

Statistics  and  Analysis  Unit  (CFC) .  250 

Stormont,  Dundas  and  Glengarry  (MAG)  .  177 

Strategic  Communications  (LAB)  .  466 

Strategic  Communications  (OMAF) .  134 

Strategic  Corporate  Support  Division  (CBS) .  294 

Strategic  Health  Policy  Branch  (MOH) .  447 

Strategic  Initiatives  Branch  (ENE) .  356 

Strategic  Intelligence  Office  (MTO) .  680 

Strategic  Planning  and  Elementary/Secondary  Programs  Division  (EDU) .  325 

Strategic  Policy  and  Planning  Office  (MTO) .  680 

Strategic  Policy  Branch  (ENE) .  362 

Strategic  Policy  Branch  (MTO) .  679 

Strategic  Procurement  Branch  (MBS)  .  505 

Strategic  Projects  Branch  (MTO) .  681 

Strategic  Services  and  Contract  Management  (MOH) .  425 

Strategic  Skills  Investment  (EOI) .  347 

Strategy,  Policy  and  Planning  Branch  (MBS)  .  495 

Stratford  Land  Registry  Office  (Perth  #44)  (CBS) .  290 

Student  Support  Branch  -  Thunder  Bay  (TCU) .  653 

Subrogation  (MOH) .  424 

Substance  Abuse  Unit  (MOH) . .* .  415 

Sudbury  District  (MAG) .  177 

Sudbury  Land  Registry  Office  (Sudbury  #53)  (CBS) .  291 

Superior  Court  of  Justice  -  Napanee  (MAG)  . .  173 

Superior  Court  of  Justice,  Civil,  Family,  Small  Claims  -  Cayuga  (MAG) .  170 

Superior  Court  of  Justice  (MAG) .  183 

Supply  and  Financial  Services  Branch  (MOH)  . , . .  422 

Support  Programs  (PSS) .  623 

Supportive  Housing  Program  (MOH) .  416 

Surplus  Assets  and  Distribution  (MBS) .  502 

Surveys  and  Plans  Section  (MTO) .  671 

Systems,  Finance  and  Administration  (CBS) .  263 

T 

Tax  Advisory  (FIN)  .  385,  387,  390 

Tax  Appeals  Branch  (FIN) .  391 

Tax  Offices  (FIN) .  391 

Tax  Revenue  Division  (FIN)  .  383 

Taxroll  Services  Unit  (FIN) .  385 

Teaching  Policy  and  Program  Office  (EDU) . . .  331 

Technical  Services  Group  (OMAF) .  154 

Technical  Standards  and  Safety  Authority  (CBS)  .  266 

Technology  and  Business  Solutions  Branch  (MCL/MCZP/MTR)  (MCL)  .  308 

Technology  and  Business  Solutions  Branch  (MCZP/MTR/MCL)  (MCZP) .  211 


34 


ORGANIZATION  INDEX 


Technology  and  Business  Solutions  Branch  (MCZP/MTR/MCL)  (MTR)  .  639 

Technology  and  Business  Solutions  (EDU) .  325 

Technology  and  Business  Solutions  (TCU) .  651 

Technology  and  Services  Management  (EDU)  . . .  325 

Technology  and  Services  Management  (TCU) . 651 

Technology  Coordination  Unit  (PSS) .  582 

Technology  Management  (CFC)  .  216 

Technology  Management  (MOH) .  441 

Telecom  (MBS)  . .' .  492 

Telecommunications  and  IT  Services  Management  (OMAF) .  150 

Telecommunications  (LEG) . , . .  123 

Testing  and  Evaluation  Unit  (PSS) .  626 

The  Development  Corporations  of  Ontario  (EOI) .  344 

The  Land  and  Resources  Cluster  Office  (MNR)  .  552 

The  Owen  Sound  Transportation  Company,  Limited  (NDM) .  576 

The  Province  of  Ontario  Savings  Office  (FIN) .  401 

The  Strategic  Planning  and  Architecture  Section  (MNR)  . .  552 

Theatres  Regulation  Unit  (CBS) .  262 

Thessalon  Patrol  (MTO) .  674 

Threat  Assessment  Unit  (PSS) .  618 

Thunder  Bay  District  (MAG) . . . .  177 

Thunder  Bay  Land  Registry  Office  (Thunder  Bay  #55)  (CBS) . .  291 

Timiskaming  District  (MAG) .  178 

Title  and  Survey  Services  Office  (CBS) .  294 

Toronto  Region  (MAG) .  178 

Tourism  Agencies  Unit  (MTR) .  641 

Tourism  Branch  (MTR) .  641 

Tourism,  Sport  and  Recreation  Division  (MTR) . T .  639 

Trade  and  International  Policy  Branch  (EOI) .  347 

Trade  and  Investment  Marketing  (NDM) .  576 

Trade  Development  Division/Ontario  Exports  Inc  (EOI) .  352 

Traffic  Office  (MTO) .  679 

Training  and  Education  (PSS)  .  623 

Training  Division  (TCU)  .  654 

Transfer  Payments  and  Financial  Reporting  Branch  (EDU)  .  321 

Transition  Planning  (PSS)  .  580 

Transmission  Corridor  Transfer  Project  (MBS) .  489 

Transportation  I&IT  Cluster  (MTO) .  694 

Transportation  Planning  Branch  (MTO) .  681 

Transportation  Policy  Branch  (MTO) .  682 

Travel  Industry  Council  of  Ontario  (CBS) .  266 

TRE-ADD  Program  (CFC) .  235 

Treatment  Decisions  Unit  (MAG) .  190 

Tribunal  Offices  (MAH) .  517 

Trilcor  Industries  (PSS)  .  584 

Trillium  Drug  Program  (MOH)  .  430 

Trillium  Gift  of  Life  Network  (MOH) .  463 

TVOntario  Liaison  (TCU)  .  656 


ORGANIZATION  INDEX 


35 


u 

Universities  Branch  (TCU) .  654 

Urban  Economic  Development  Branch  (EOI) .  347 

Urban  Planning  Office  (MTO) . 682 

US  Investment  Sales  (EOI) .  350 

• 

v 

Victim  Services  Division  (MAG) .  195 

Video  Remand  Project  (PSS) .  600 

Videoconferencing  Services  (NDM)  .  557 

Vintners  Quality  Alliance  Ontario  (CBS) .  267 

Voice  Telecom  Services  and  Products  (MBS) .  493 

Volunteerism  Initiatives  Unit  (MCZP) .  205 

VWAP  Offices  (MAG) .  197,  198 

w 

Walkerton  Land  Registry  Office  (Bruce  #3)  (CBS) .  292 

Walkerton  Legal  Projects  (MAG) .  194 

Waste  Management  Policy  Branch  (ENE) .  362 

Water  and  Sewage  Support  Programs  (ENE) .  360 

Water  Policy  Branch  (ENE) .  362 

Water  Project  Office  (ENE) .  356 

Waterloo  (MAG) .  181 

Wawa  (MTO) .  674 

Welfare  Fraud  Hotline  Unit  (CFC) .  248 

Welland  Land  Registry  Office  (Niagara  S  #59)  (CBS) .  292 

Wellington  County  (MAG) .  181 

West  Central  Region  (ENE) .  366 

Western  District  Field  Offices  (TCU) .  659 

Whitby  Land  Registry  Office  (Durham  #40)  (CBS) .  292 

White  River  Patrol  (MTO) .  674 

Wildlife  Research  and  Development  Section  (MNR)  .  545 

Windigo  Interim  Planning  Board  (MNR) .  555 

Windsor  District  (MTO) .  691 

Windsor  Land  Registry  Office  (Essex  #12)  (CBS) .  293 

Women’s  Health  Council  Secretariat  (MOH) . 448 

Woodstock  Land  Registry  Office  (Oxford  #41)  (CBS) .  293 

Workforce  Planning  Office  (ENE) .  361,  363 

Workplace  Insurance,  Health  and  Safety  Policy  Branch  (LAB)  .  477 

Workplace  Preparation  Branch  (TCU) .  656 

Workplace  Safety  and  Insurance  Appeals  Tribunal  (Formerly  Workers’  Compensation 

Appeals  Tribunal)  (LAB)  .  482 

Workplace  Safety  and  Insurance  Board  (LAB) .  483 

Workplace  Support  Services  Branch  (TCU) .  657 


36 


ORGANIZATION  INDEX 


Y 

York  Region  (MAG) .  182 

Young  Offender  Projects  (PSS) .  585 

Young  Offender  Services  (PSS) .  581,  584 

Young  Offender  Transformation  Project  (PSS) .  585 

Youth  Centres  (PSS) . .  590 

z 


Zone  Management  (MNR) 


537 


KEY  WORD 
INDEX 


Pages  37-104 


38 


HOW  TO  USE  THE  KEY  WORD  INDEX 


From  the  alphabetical  list  of  key  words  in  the  KEY  WORD  INDEX,  select  the  key  word  which 
relates  most  closely  to  the  information  you  require.  A  ministry  abbreviation  and  page  number  are 
printed  to  the  right  of  each  key  word  entry. 


The  below  example  illustrates  how  you  would  find  information  about  renewing  your  Driver’s 
Licence.  Information  is  obtained  by  selecting  the  key  word  driver  and  turning  to  page  692  of  the 
ministry  of  Transportation  Information. 


KEY  WORD 

Ministry 

abbreviation 

Page 

driver 

licensing,  renewals,  change  of  address,  Drivers  and  Vehicles  Office 

(MTO) 

692 

Some  key  words  include  a  substitute  word  or  “see  also”  cross-reference  key  word  to  help  you  locate 
the  desired  information.  For  example  if  you  look  up  the  topic  of  motor  vehicle,  you  are  directed 
to  See  also  vehicles.  This  example  is  printed  on  page  82  of  this  directory. 


This  KWIC  Index  is  organized  into  the  following  sections: 

Pages  i  -  x  Introductory  Information 

Pages  1-36  Organization  Index  of  all  Ontario  government  office  names  accessed  by  the 

public,  along  with  the  associated  page  references  in  this  directory. 


Pages  37  -  104  Key  Word  Index.  Refer  to  top  of  this  page. 

Pages  105  -  695  Organization  Descriptions  include  brief  descriptions  of  offices,  and  service 

names  where  applicable.  Descriptions  include  contact  addresses  and  phone 
numbers. 

Pages  697  -  708  Ministerial  Responsibility  for  Acts  is  an  alphabetical  listing  of  the  Legislative 

Acts  governed  by  each  Ontario  government  ministry.  The  corresponding 
ministry  name  is  printed  for  each  Act. 


NOTE:  Refer  to  the  “Blue  Pages”  of  your  public  telephone  directory  for  phone  numbers  of  federal, 
provincial  and  municipal  government  services  available  to  you  in  your  local  dialing  area. 


KEY  WORD  INDEX 


39 


KEYWORD  INDEX 

A 

Abandoned  Mines  Information . (NDM)  564 

aboriginal 

advisory  services  to  colleges,  Aboriginal  education  strategy . (TCU)  652 

Building  Aboriginal  Economies  Strategy,  implementation . (NAT)  521 

casinos . (MAG)  200 

community-based  services . (CFC)  221 

development  of  provincial  policy,  relations  with  Aboriginal  organizations . (NAT)  520 

healing  lodges . (CFC)  22 1 

health  access  centres,  crisis/suicide  intervention,  health  promotion/education. .  .  (CFC)  221 

justice  programs . (MAG)  163 

land  claims,  negotiations  and  settlements . (NAT)  520 

Ontario  Aboriginal  Economic  Development  Program . (NAT)  521 

protection  of  aboriginal  and  treaty  rights  . (MAG)  193 

women’s  shelters . (CFC)  221 

Working  Partnerships,  Aboriginal  Community  Capital  Grants  Program . (NAT)  521 

youth  treatment . (CFC)  221 

See  also  First  Nations 
See  also  native 

Aboriginal  Community  Capital  Infrastructure  Program . (NDM)  573 

abuse 

Child  Abuse  Register,  maintaining  records  of  verified  abuse  cases . (CFC)  225 

Sexual  Abuse  Family  Education,  Treatment . (CFC)  235 

See  also  victim 
See  also  violence 

Access  Roads  . (NDM)  573 

Access  to  and  Use  of  Drill  Core  Library  System . (NDM)  567 

Access  to  and  Use  of  Earth  Resources  and  Mineral  Exploration  webSite 

(ERMES) . (NDM)  567 

Access  to  and  Use  of  Resident  Geologist  Office  Library . (NDM)  567 

Access  to  and  Use  of  the  Mineral  Deposits  Inventory  Database . (NDM)  567 

Access  to  Assessment  Files  . (NDM)  567 

Access  to  Information .  (MCZP)  208 

Access  to  Information . (EDU)  3 1 8 

Access  to  Information . (TCU)  649 

accident 

benefits,  mediation,  arbitration  and  appeal  services . (FIN)  397 

compensation  to  people  injured  when  no  automobile  insurance  exists . (FIN)  394 

information  files  for  the  provincial  highway  system .  (MTO)  679 

investigation,  mining,  pits,  quarries,  metallurgical  operations . (LAB)  471 

See  also  injuries 
accommodation 

equal  treatment,  human  rights,  investigation  and  conciliation  of 

complaints  .  (MCZP)  212 

travel,  tourist  information,  reservations . (MTR)  632 

accreditation 

fire  service  certification . (PSS)  626 

See  also  certification 

addiction 

See  substance  abuse 


40 


KEY  WORD  INDEX 


adjudicate 

consumer  complaints,  funeral  services . (CBS)  265 

Adjudication  of  Landlord/Tenant  Applications . (MAH)  517 

Adjustment  Advisory  Services . (TCU)  658 

Administration  of  the  Mining  Act  and  Regulations . (NDM)  565 

adoption 

appeal,  refusal  of  placement  by  private  licensees . (CFC)  225 

appeal,  refusal  to  disclose  non-identifying  adoption  information . (CFC)  225 

appeal,  residential  placement  of  children  . (CFC)  225 

disclosure,  birth  relatives,  register,  searches . (CFC)  224 

monitors,  regulates  private  and  international  adoption . (CFC)  226 

registration . (CBS)  269 

advertising 

classification  for  exhibition  or  distribution  in  Ontario . (CBS)  299 

development  and  implementation  of  marketing  plans,  research,  media  relations, 

Market  Ontario . (EOI)  350 

government  policy  standards . (MBS)  506 

affidavit 

verify  the  authenticity  of  affidavits . (MBS)  503 

aggregate 

appeals,  Aggregate  Resources  Act . (MNR)  524 

disputes  over  aggregate  resources,  public  hearings . (MAG)  162 

mapping  and  geochemical  investigation,  Aggregate  Inventory  Program . (NDM)  568 

occupational  health  and  safety,  aggregate  plants,  pits,  quarries . .  (LAB)  47 1 

quality  standards,  analysis  services,  transportation  construction  materials . (MTO)  679 

resources  partnership  programs . (MNR)  534 

Aggregate  Mapping  Program . (NDM)  568 

Agri-Food  Exporter  Newsletter . (OMAF)  144 

AGRICORP  Board . (OMAF)  150 

Agricultural  Information  Contact  Centre . (OMAF)  138 

Agricultural  Tile  Drainage  Installation  Act . (OMAF)  140 

agriculture 

accredits  general  farm  organizations . (OMAF)  157 

administers  various  provincial  assistance  programs . (OMAF)  1 45 

agri-food  research,  education  and  laboratory  program,  University  of 

Guelph . (OMAF)  147 

appeals,  Farm  Products  Marketing  Act,  Milk  Act . (OMAF)  157 

emergency  response  for  food  safety  and, agriculture  issues  . (OMAF)  148 

engineering  and  technology,  environmental  management,  planning  liaison.  .  .  (OMAF)  139 

gathers  and  publishes  agricultural  statistics . (OMAF)  145 

hears  matters  related  to  conduct  of  members  of  commodity  boards . (OMAF)  157 

insurance,  consulting  services . (OMAF)  150 

Licence  Review  Board . (OMAF)  157 

research,  agriculture,  veterinary  medicine  and  consumer  studies . fOMAF)  156 

resolves  disputes  over  crop  insurance . .v . (OMAF)  157 

resolves  disputes  regarding  the  sale,  repair  and  safety  of  farm  machinery  ....  (OMAF)  157 

TV  program  about  the  agriculture  and  food  industry,  rural  communities . (OMAF)  134 

Workplace  Safety  and  Insurance  Board  . (LAB)  483 

See  also  food 
AIDS 

funding,  community-based  groups,  Ontario  HIV  Treatment  Network . (MOH)  413 

monitors  anonymous  HIV  testing  program . (MOH)  413 

air 

monitoring,  Air  Quality  Index/Smog  Alert . (ENE)  359 

Program,  Northwestern  Region . (MTO)  669 

quality  programs . (ENE)  364 


KEY  WORD  INDEX 


41 


Aird  Scholarship . . . .  (TCU)  653 

alcohol 

abuse  counselling,  probationers,  former  offenders .  (PSS)  581 

control,  production,  importation,  distribution  and  sale  of  alcoholic 

beverages . (CBS)  298 

Drug  and  Alcohol  Registry  of  Treatment . (MOH)  415 

Drug  and  Alcohol  Treatment  Information  System . (MOH)  415 

licences  the  sale  and  service  of  liquor,  Special  Occasion  Permit  events . (CBS)  297 

See  also  liquor 
alert 

Smog . \  , . (ENE)  359 

Algonquin  Provincial  Park  (Algonquin) . (MNR)  535 

ambulance 

investigates  complaints  on  ambulance  services . (MOH)  407 

manages  land  and  air  ambulance  system . (MOH)  407 

Ambulance  Services . (MOH)  407 

Amenagement  linguistique  (AL)  Policy  Fund . (EDU)  322 

Amethyst  School  Residential,  Educational  and  Teacher  Education  Programs . (EDU)  323 

Animals  for  Research  Act  Licensing . (OMAF)  139 

Annual  Report . . .  . . (OMAF)  152 

anti-racism 

address  anti-discrimination,  Ministry  of  Public  Safety  and  Security .  (PSS)  585 

Apiary  Program . (OMAF)  138 

Apiculture  Inspection  Program/Bee  Inspection . .(OMAF)  138 

appeal 

adoption  placement,  refusal  of  placement  by  private  licensees . (CFC)  225 

Agriculture,  Food  and  Rural  Affairs  Appeal  Tribunal  . (OMAF)  157 

Community  Small  Business  Investment  Funds . (FIN)  391 

complaints  against  realty  assessment,  municipal  taxation,  school  board 

taxation . (MAG)  161 

conduct  of  members  of  commodity  boards  .  . . (OMAF)  157 

Consolidated  Hearings,  Environmental  Review  Tribunal,  Ontario  Municipal 

Board . (ENE)  367 

Corporations  Tax . (FIN)  391 

criminal  and  civil,  highest  appellate  court . (MAG)  1 82 

decision  of  the  Superintendent  of  Financial  Services . (FIN)  398 

decisions  of  agencies  respecting  eligibility  for  service . (MOH)  462 

decisions  of  the  Ontario  Health  Insurance  Plan  respecting  eligibility  and 

payment . (MOH)  462 

decisions  relating  to  social  assistance . (CFC)  250 

decisions  respecting  licensing  of  independent  health  facilities . (MOH)  462 

designation  of  archaeological  or  historic  sites . (MCL)  309 

disputes  between  insurance  companies  over  accident  benefits . (FIN)  397 

disputes  over  employer  access  to  workers’  files,  WSIB . (LAB)  482 

disputes  under  the  Farm  Products  Marketing  Act,  Milk  Act . (OMAF)  157 

Electricity  Act . (FIN)  39 1 

eligibility  for  admission  to  an  approved  charitable  home  for  the  aged . (MOH)  462 

Employer  Health  Tax . (FIN)  39 1 

employers  with  fewer  than  100  employees,  workplace  safety  insurance . (LAB)  478 

environmental  approvals,  licences,  permits . (ENE)  367 

exceptional  pupils,  identification  and  placement  . (EDU)  333 

expulsion  of  a  student  by  a  school  board . (CFC)  225 

Fire  Safety  Commission  .  (PSS)  628 

Fuel  Tax . (FIN)  391 

Gasoline  Tax . (FIN)  391 

hearings,  decisions  on  General  Welfare  Assistance  (GWA),  Family  Benefits  . . .  (CFC)  250 


42 


KEY  WORD  INDEX 


hearings,  decisions  on  Vocational  Rehabilitation  Services . (CFC)  250 

horse  racing,  rulings  by  Commission  Judges,  Stewards  officiating  at  races . (CBS)  299 

Income  Tax  (Ontario) . (FIN)  391 

information  on  matters  before  Ontario  Municipal  Board  . . (MAG)  162 

Land  Transfer  Tax . (FIN)  391 

land  use  planning,  land  compensation,  ward  boundaries  . (MAG)  162 

licencing,  Child  and  Family  Services  Review  Board . (CBS)  298 

licencing,  Commercial  Registration  Appeal  Tribunal . (CBS)  298 

licencing.  Licence  Suspension  Appeal  Board  (Transportation) . (CBS)  298 

licencing,  Private  Vocational  School  Review  Board . (CBS)  298 

Mining  Act,  Conservation  Authorities  Act,  Aggregate  Resources  Act . (MNR)  524 

Mining  Tax . (FIN)  391 

Municipal  Act . (FIN)  391 

Ontario  Disability  Support  Program . (CFC)  249 

Ontario  Fire  Code,  Fire  Protection  and  Prevention  Act,  1 997  .  (PSS)  627 

Ontario  Guaranteed  Annual  Income . (FIN)  391 

Ontario  Home  Ownership  Savings  Plan . (FIN)  391 

Ontario  Student  Assistance . (TCU)  662 

orders  of  public  health  inspectors . (MOH)  462 

orders  or  decisions  of  Ministry  of  Health  and  Safety  Inspectors  and 

Employment  Standards  Officers  . (LAB)  481 

permit  development  applications,  Niagara  Escarpment . (ENE)  367 

planning  applications,  municipal  services . (MAH)  512 

Public  Service  Appeals  Board . (LAB)  478 

Race  Tracks  Tax  . . . (FIN)  391 

refusal  of  archaeological  licences . (MCL)  309 

refusal  to  disclose  non-identifying  adoption  information . (CFC)  225 

release  of  children  from  emergency  secure  treatment  facilities . (CFC)  225 

religious  exemptions  under  Farm  Registration  and  Farm  Organizations 

Funding  Act . (OMAF)  157 

residential  placement  of  children . (CFC)  225 

Retail  Sales  Tax . (FIN)  391 

self-regulating  colleges,  applications  for  registration . (MOH)  462 

self-regulating  colleges,  reviews  decisions  of  complaints  committees . (MOH)  462 

Tobacco  Tax . (FIN)  391 

workers  who  do  not  have  a  union,  Workplace  Safety  and  Insurance  issues . (LAB)  479 

Workplace  Safety  &  Insurance  Board  matters,  final  level  of  appeal  . (LAB)  482 

See  also  hearings 

Appeal  Process . (OMAF)  157 

Appeal  Tribunal . (CBS)  298 

Apple  Processor  Licence . (OMAF)  159 

Application  of  legal  principles  to  determine  if  documents  are  acceptable  for 

filing  . (NDM)  565 

appointment 

advice  and  support,  administration  of  the  public  appointments  process . (MBS)  485 

approval,  non-delegated  civil  service  appointments . (MBS)  506 

arbitrators  and  nominees  to  boards  of  arbitration . (LAB)  476 

court  proceedings,  Certificates  of  Appointment  of  an  Estate  Trustee . (MAG)  183 

First  Nations  Constables .  (PSS)  629 

recommend  judicial  appointments . (MAG)  199 

apprenticeship 

develops  certification  examinations  . (TCU)  660 

develops  training  programs,  materials . (TCU)  660 

hands-on  training,  Auto  Service,  Construction,  Manufacturing,  Service 

Sector . • . (TCU)  658 

Interprovincial  Standards  (Red  Seal)  examinations  . (TCU)  660 


KEY  WORD  INDEX 


43 


Ontario  Youth  Apprenticeship  Program . (EDU) 

skilled  trades . (TCU) 

Trades  Qualification  and  Apprenticeship  Act . (LAB) 

See  also  training 

Approval  and  Classification  of  Films  and  Videos . (CBS) 

arbitration 

appointment  of  arbitrators  and  nominees  to  boards  of  arbitration . (LAB) 

between  municipal  police  associations  and  municipal  police  services  boards  . .  .  (PSS) 

cataloguing  arbitration  awards  for  public  availability . (LAB) 

disputes  between  insurance  companies  over  accident  benefits . (FIN) 

monitoring  the  progress  of  arbitration  proceedings . (LAB) 

archaeological 

advice,  technical  and  funding  assistance  to  heritage  groups . (MCL) 

appeals,  designation  of  archaeological  sites . (MCL) 

appeals,  refusal  of  archaeological  licences . (MCL) 

assistance  in  identifying,  conserving  and  managing  resources . (MCL) 

database  of  16,000  archaeological  sites  in  Ontario . (MCL) 

historic  buildings,  public  access  and  interpretive  programs . (MCL) 

licences  . (MCL) 

manages,  restores  historic  buildings  and  archaeological  collections  . (MCL) 

See  also  conservation 
See  also  heritage 
architectural  conservation 

advice,  heritage  conservation  and  planning . (MCL) 

hearings,  designation  of  property  for  architectural  conservation  . (MCL) 

register  of  designated  heritage  properties . (MCL) 

archives 

Archives  of  Ontario . (MBS) 

Arrowhead  Provincial  Park  (Central) . (MNR) 

art 

Art  Gallery  of  Ontario . (MCL) 

Government  of  Ontario  Art  Collection . (MBS) 

Group  of  Seven  and  their  contemporaries . (MCL) 

McMichael  Canadian  Art  Collection . (MCL) 

reference  library,  print  and  drawing  centre . . . . . (MCL) 

rental  and  sales . (MCL) 

tours,  lectures,  educational  programs . (MCL) 

travelling  exhibitions  and  artists'  workshops . (MCL) 

I  arts 

Arts  Endowment  Fund  Program . (MCL) 

Ontario  Arts  Council . (MCL) 

Ontario  Arts  Council  Foundation,  administers  private  funds  to  support  the 

arts . (MCL) 

operating  support  for  eligible  Arts  Service  Organisations  . (MCL) 

tours  and  educational  programs.  Royal  Botanical  Gardens . (MCL) 

Asparagus  Processor  Licence . (OMAF) 

assault 

circumstances  involving  police  and  civilians,  Special  Investigations  Unit 

(SIU) . (MAG) 

funding  to  community-based  services  that  support  victims  . (MAG) 

See  also  victim 

assessment 

appeals,  Workplace  Safety  &  Insurance  Board  decisions  on  assessments . (LAB) 

Capacity  Assessment,  financial  assistance  in  paying  for  an  assessment . (MAG) 

Capacity  Assessment,  list  of  qualified  assessors . (MAG) 

Capacity  Assessment,  training  and  information  to  assessors  . (MAG) 


329 

658 

470 

299 

476 

630 

476 

397 

476 

303 

309 

309 
303 
303 

310 
303 
310 


303 

309 

303 

486 

535 

308 
486 

309 
309 
308 
308 
308 

308 

309 
309 

309 

302 

312 

159 


195 

195 


482 

189 

189 

189 


44 


KEY  WORD  INDEX 


Designated  Assessment  Centre  System . (FIN)  394 

environmental . (ENE)  355 

environmental,  appeals . (ENE)  367 

geoscience,  mining  claims . (NDM)  564 

new  and  emerging  environmental  technologies  . (ENE)  360 

premium  assessment,  Workplace  Safety  and  Insurance  Board . (LAB)  483 

realty,  taxation  complaints . (MAG)  161 

resources,  measurement  of  student  achievement . (EDU)  326 

speciality  assessment,  audits  tax  credits  claimed  on  corporate  tax  returns . (FIN)  385 

student  assessment  program  . (EDU)  331 

See  also  audit 
See  also  taxation 

Assessment  Review  . (MAG)  161 

Assistive  Devices  Program . (MOH)  434 

Athletics  Control  Act  . . (CBS)  263 

audit 

Corporations  Tax,  Retail  Sales  Tax,  Employer  Health  Tax . (FIN)  391 

courts  applications,  estate  and  trust  audits . (MAG)  183 

field  and  desk  audits  for  Employer  Health  Tax,  Tax  Credit  Program . (FIN)  386 

Office  of  the  Provincial  Auditor . (OPA)  131 

Ontario  Tax  Credit  Audit,  programs  and  information  to  the  public . (FIN)  376 

processes  tax  adjustments  and  performs  audits  on  submitted  information . (FIN)  384 

tax  credits  claimed  on  corporate  tax  returns . (FIN)  385 

See  also  assessment 
See  also  taxation 
autism 

Treatment,  Research  and  Education  for  Autism  and  Developmental 

Disorders  . : . (CFC)  235 

automobiles 

See  motor  vehicle 

autopsies 

Coroners  orders,  inquests  .  (PSS)  623 

forensic  pathology .  (PSS)  624 

aviation 

forest  fire  prevention,  detection  and  management,  non-scheduled  air 

transport . (MNR)  532 

award 

cataloguing  arbitration  awards  for  public  availability . (LAB)  476 

firefighters,  fire  safety . .  (PSS)  625 

Ontario  Global  Traders  Awards  program . (EOI)  353 

OPP  commendations  .  . . .  (PSS)  605 

Orders,  Medals,  Decorations,  special  commemorative  functions .  (MCZP)  205 

Premier’s  Research  Excellence  Awards . (EOI)  352 

Public  Library  Services  Awards . (MCL)  303 

scholarships  in  support  of  arts  in  Ontario . . .  (MCL)  309 

volunteerism,  accomplishments  of  outstanding  Ontarians .  (MCZP)  205 

Awenda  Provincial  Park  (Central) . (MNR)  535 

B 

bail 

hearings,  information  on  release  procedures . (MAG)  183 

Supervised  Access  and  Bail  Verification,  social  justice  programs . (MAG)  187 


KEY  WORD  INDEX 


45 


bailiffs 

register,  appoint,  central  file . (CBS)  263 

Balsam  Lake  Provincial  Park  (Central)  . (MNR)  535 

Bass  Lake  (Central) . : . (MNR)  535 

Batchawana  Bay  (Northeastern) . (MNR)  535 

Bear  Damage  to  Livestock  Compensation  Program . (OMAF)  145 

beef 

dealer  license  to  purchase  cattle  or  carcasses . (OMAF)  143 

inspection  services  at  processing  facilities . (OMAF)  141 

proper  disposal  of  deadstock . (OMAF)  142 

veterinary  inspection  services  for  abattoirs  and  sales  bams . .  .  (OMAF)  142 

See  also  livestock 
See  also  meat 
benefits 

information,  reports,  collective  bargaining  information  database . (LAB)  476 

regulations,  benefits  and  hours  of  work,  Civil  Service  Commission  . (MBS)  506 

bilingual  information  and  referral  service 

Access  Ontario,  government  programs  and  services . (CBS)  255 

Citizens’  Inquiry  Bureau,  telephone,  over  the  counter,  Web  site  feedback . (CBS)  256 

bilingualism 

See  French 

bills 

filing,  translation  and  publication  of  Ontario  regulations . (MAG)  194 

legislation,  Publications  Ontario . (CBS)  259 

legislative  drafting  services . (MAG)  194 

status  of  legislation,  current  and  previous  sessions  of  the  Legislature . (LEG)  127 

See  also  legislation 
bingo 

licences  bingos,  lottery  schemes,  raffles,  break  open  tickets  . (CBS)  297 

births 

registration,  certificates,  searches,  certified  copies . (CBS)  269 

statistics . (CBS)  269 

blind 

blindness  resulting  from  diabetes,  Diabetes  Program . (MOH)  413 

education,  programs  and  services . (EDU)  323 

resource  services  to  pre-school  deaf/blind  children  . (EDU)  323 

Blue  Lake  (Northwestern) . (MNR)  535 

Board  of  Funeral  Services . (CBS)  265 

boating 

tourist  information,  publications . (MTR)  632 

bodies 

certificates  for  cremation  and  shipment .  (PSS)  623 

donation  for  medical  education .  (PSS)  623 

supplies  schools  of  anatomy  with  donated  or  unclaimed  bodies .  (PSS)  623 

Bon  Echo  Provincial  Park  (Southeastern) . (MNR)  535 

bonds 

management  of  retail  bond  programs . (FIN)  400 

Ontario  Opportunity  Bonds  program . (FIN)  401 

Ontario  Savings  &  Hydro  Bonds,  information . (FIN)  376 

Bonnechere  Provincial  Park  (Central)  . (MNR)  535 

books 

government  documents,  on-line,  general  sale . (CBS)  260 

See  also  publications 

bookstore 

government  titles  and  souvenirs  . (CBS)  260 


46 


KEY  WORD  INDEX 


boxers 

combative  sports . (CBS)  262 

licences,  professional  boxers,  kickboxers,  wrestlers  and  officials . (CBS)  262 

bridges 

construction  materials,  testing .  (MTO)  679 

development,  maintenance  of  guidelines  and  specifications .  (MTO)  678 

manuals,  reports,  standard  drawings  and  computer  programs .  (MTO)  678 

Ontario  Bridge  Management  System  .  (MTO)  678 

broadcast 

distance  education  courses . (TCU)  662 

educational  television  networks,  TVO,  TFO . (TCU)  662 

Ontario  Legislative  Television  Satellite  Network  (ONT.PARL.) . (LEG)  125 

TV  program  about  the  agriculture  and  food  industry . . (OMAF)  134 

See  also  television 

Bronte  Creek  Provincial  Park  (Southwestern) . (MNR)  535 

budget 

Ontario  Budget,  Fall  Economic  Statement . (FIN)  374 

Ontario  Budget  planning  and  production  . (FIN)  380 

building 

Building  Materials  Evaluation  Commission . (MAH)  516 

fire  safety  inspection  standards,  guidelines .  (PSS)  627 

institutional  and  government,  fire  safety,  review  construction  plans .  (PSS)  627 

maintenance  of  existing  buildings  through  municipal  property  standards . (MAH)  513 

materials,  systems  and  designs  for  use  in  construction . (MAH)  516 

regulatory  framework  for  construction,  Ontario  Building  Code . (MAH)  513 

sitings  of  agriculture  buildings  (MDS1  &  MDS2) . (OMAF)  139 

Building  Code 

resolves  disputes,  interpretation  of  and  compliance  with  the  Ont.  Building 

Code . (MAH)  516 

Building  Regulation . (MAH)  513 

buildings  preservation 

See  architectural  conservation 
bursaries 

OSAP  (Ontario  Student  Assistance  Program) . - . (TCU)  653 

postsecondary  educational  costs,  living  expenses . (TCU)  653 

See  also  financial  assistance 

Bursary  for  Students  with  Disabilities . ' . (TCU)  653 

Bursary  for  Students  with  Disabilities  Attending  Out-of-Country  Postsecondary 

Institutions . (TCU)  653 

bus 

connector  service  to  Timmins  and  Hearst,  Northern  Ontario . (NDM)  576 

enforcement,  program  initiatives,  safe  operation  of  commercial  vehicles . (MTO)  684 

for-hire  services,  operating  licences . (MTO)  694 

business 

appeals,  Commercial  Registration . (CBS)  298 

business  immigration  program . . . (EOI)  348 

complaints,  consumer  rights . (CBS)  261 

Farm  Business  Registration  Program . (OMAF)  146 

Federal  Business  Number  applications . (CBS)  254 

food  industry,  one- window  source  of  information  on  programs  and 

services . (OMAF)  140 

incorporates  business  entities,  licenses  extra-provincial  corporations . (CBS)  267 

inquiries  from  farm,  agri-business  and  rural  business . (OMAF)  138 

investor  assistance,  international  manufacturing  and  tradable  services . (EOI)  349 

name  registration,  sole  proprietorships,  partnerships  and  corporations  . (CBS)  267 

Ontario  Business  Connects,  self-help  computer  workstations  . (CBS)  254 


KEY  WORD  INDEX 


47 


Ontario  businesses  in  Latin  America,  Europe,  Africa,  Asia . (EOI)  352 

Ontario  businesses  in  United  States  and  European  market . (EOI)  353 

Public  Record  . (CBS)  267 

registrations,  Ontario  Business  Connect  terminals,  Access  Ontario . (CBS)  255 

registrations,  starting  or  expanding . (CBS)  254 

regulates  businesses . (CBS)  261 

Small  Business  Enterprise  Centres,  Self-Help  Offices . (EOI)  342 

small  business  start-up  information  and  advisory  services,  Northern 

Ontario . (NDM)  575 

Wisdom  Exchange  Forum,  Leading  Growth  Firm  Series  of  CEO  reports . (EOI)  344 

Workplace  Safety  and  Insurance  Board  sector  services . (LAB)  483 

Workplace  Safety  and  Insurance  Board,  small  business,  less  than  20 

workers . (LAB)  484 

Young  Entrepreneurs  Strategy,  Entrepreneurship  programs . (EOI)  342 

See  also  corporations 

Business  Consulting  Services . (NDM)  573 

Business  Directory . (ENE)  356 

Business  Guide . (ENE)  356 

business  name 

register,  renew,  self-help  computer  workstations . (CBS)  254 

registers  sole  proprietorships,  partnerships  and  corporations . (CBS)  267 

Business  Name  Registrations . (CBS)  267 

Business  Retention  And  Expansion . (NDM)  573 

Business  Retention  and  Expansion  (BR+E)  Toolkit . (MAH)  515 

Business  Self-Help  Offices/Enterprise  Centres . (NDM)  573 

butter 
See  dairy 

c 

CAAT  Capital  Support  Program . (TCU)  652 

CAAT  Operating  Support  Program . (TCU)  652 

CAAT  Program  Quality  Program . (TCU)  652 

CAATs 

advisory  services  to  Colleges  . (TCU)  652 

collective  bargaining . (LAB)  481 

Colleges  of  Applied  Arts  and  Technologies . (TCU)  652 

program  guidelines,  governance,  accountability . (TCU)  652 

caisses  populaires 

deposit  insurance  for  individual  depositors  to  a  limit  of  $100,000  . .  .  - . (FIN)  392 

licensing  of  financial  institutions  and  intermediaries . (FIN)  396 

protect  depositors  of  caisses  populaires,  Deposit  Insurance  Corporation  of 

Ontario . (FIN)  392 

public  trust  in  the  regulated  sectors,  Financial  Services  Commission  . (FIN)  393 

See  also  credit  unions 

Caliper  Lake  Provincial  Park  (Northwestern) . (MNR)  535 

campgrounds 

Parks  of  the  St.  Lawrence . (MTR)  644 

tourist  information,  publications . (MTR)  632 

Canada  Millennium  Bursary . (TCU)  653 

Canada-Ontario  Integrated  Student  Loans . (TCU)  653 

Canada  Student  Loans  for  Part-Time  Studies  . . (TCU)  653 

Canada  Study  Grant  for  High  Need  Part-Time  Students . . (TCU)  653 

Canada  Study  Grant  for  High-need  Students  with  Permanent  Disabilities  . (TCU)  653 


48 


KEY  WORD  INDEX 


Canada  Study  Grant  for  Students  with  Dependents . (TCU)  653 

Canada  Study  Grant  for  Women  in  Doctoral  Studies  . . (TCU)  653 

Canadian  Agri-Food  Trade  Show  Brochure . (OMAF)  144 

cancer 

early  detection,  expert  consultation  and  technical  advice . (MOH)  452 

prevention,  treatment,  supportive  care,  research,  provincial  standards . (MOH)  454 

career 
See  jobs 

cars 

See  motor  vehicle 

Carson  Lake  Provincial  Park  (Central) . (MNR)  535 

cartography 

airborne  data  acquisition  and  image  processing . (MNR)  546 

easy  access  to  changing  geographic  data,  spatial  web  mapping . (MNR)  546 

See  also  maps 

casino 

commercial,  charity  and  aboriginal  casinos  . (MAG)  200 

licences  charitable  and  casino  gaming,  employees  and  suppliers  of  goods 

and  services  to  casinos . (CBS)  297 

Ontario  Lottery  and  Gaming  Corporation . (MAG)  200 

caucus 

Government  Caucus  Office,  Progressive  Conservative  Party . (LEG)  128 

Liberal  Party  . (LEG)  128 

New  Democratic  Party . (LEG)  128 

cemeteries 

consumer  complaints . (CBS)  263 

licences,  regulates  cemeteries,  crematoria,  mausolea/columbaria  and  cemetary 

salespersons . (CBS)  263 

monitors  trust  accounts  holding  prepayment  and  maintenance  funds . (CBS)  263 

oversees  the  reporting  of  burial  sites . . (CBS)  263 

Cemeteries  Regulation . (CBS)  263 

Centre  Jules-Leger  Residential,  Educational  and  Teacher  Education  Programs  ....  (EDU)  323 

certificates 

bearing  the  Great  Seal  of  Ontario . (MBS)  503 

bearing  the  Privy  Seal  of  the  Lieutenant-Governor . (MBS)  503 

births,  deaths,  marriages,  still-births,  adoptions  and  changes  of  name . (CBS)  269 

Certificates  of  Appointment  of  an  Estate  Trustee . (MAG)  183 

Certificates  of  Registration,  persons  authorized  to  solemnize  marriages . (CBS)  269 

cremation  and  shipment  of  bodies .  (PSS)  623 

Certificates,  Certified  copies  of  vital  event  registrations . (CBS)  269 

270,  273,  274,  279,  281,  282,  284,  285,  289,  290,  291,  293 

certification 

apprenticeship  in  skilled  occupations,  workplace  support  . (TCU)  657 

Apprenticeship,  occupational  health  and  safety  . (LAB)  470 

Bulk  Tank  Milk  Graders,  Plant  Milk  and  Cream  Graders . (OMAF)  141 

develops  apprenticeship  training  programs,  materials  . (TCU)  660 

fire  service .  (PSS)  626 

Ontario  Municipal  Board  documents  . (MAG)  162 

water  and  sewage  operators . (ENE)  358 

See  also  accreditation 

Change  of  name,  amendments  and  corrections  to  registrations  . . (CBS)  269 

chaplaincy 

spiritual  and  religious  care,  community  programs,  transfer  payment  agencies . .  .  (CFC)  225 

charitable 

funds  to  not-for-profit  organizations,  Ontario  Trillium  Foundation . (MCL)  312 

licences  and  regulates  gaming,  lottery  schemes,  bingos,  raffles . (CBS)  297 


KEY  WORD  INDEX 


49 


monitors  the  use  of  charitable  property . (MAG)  192 

Charleston  Lake  Provincial  Park  (Southeastern) . (MNR)  535 

charters 

See  corporations 

chemical 

geochemical,  mineralogical  and  elemental  analysis  services . (NDM)  562 

health  and  safety  assessments . (LAB)  472 

health  hazards  from  chemical  agents  in  the  environment . (MOH)  450 

mapping  and  geochemical  investigation . (NDM)  568 

workplace,  notifiability  of  new  chemical  and  biological  agents . (LAB)  472 

Workplace  Safety  and  Insurance  Board  sector  services . (LAB)  483 

Chief  Whip 

Liberal  Party . (LEG)  128 

New  Democratic  Party . (LEG)  1 28 

Progressive  Conservative  Party . (LEG)  128 

child 

court  orders  for  child  and  spousal  support . (CFC)  224 

licensing  of  children’s  residential  services  and  foster  care . (CFC)  222 

welfare  system,  protection  services.  Aboriginal  child  welfare  policy . (CFC)  222 

child  care 

centres,  licensing . (CFC)  246 

Child  Care  Tax  Credit,  Workplace  Child  Care  Tax  Credit . (FIN)  386 

program  information,  Child  Care  Supplement  for  Working  Families . (FIN)  376 

Child-Care  Bursary  Plan . (TCU)  653 

children 

Advocacy  Office,  protects  rights  of  children,  families  receiving  ministry 

services . (CFC)  227 

appeals,  adoption  placement,  refusal  of  placement  by  private  licensees . (CFC)  225 

appeals,  expulsion  of  a  student  by  a  school  board . (CFC)  225 

appeals,  refusal  to  disclose  non-identifying  adoption  information . (CFC)  225 

appeals,  residential  placement  of  children . (CFC)  225 

applications  for  release  from  emergency  secure  treatment  facilities . (CFC)  225 

Child  Abuse  Register,  records  of  verified  abuse  cases . (CFC)  225 

children  in  need  of  protection,  requiring  mental  health  supports . (CFC)  235 

Children’s  Lawyer  (formerly  the  Official  Guardian)  . (MAG)  188 

Early  Years  Challenge  Fund,  growth  and  development  of  children 

(pre-conception  -  six) . (CFC)  223 

Integrated  Resources  for  Family  Assessment,  Consultation  and  Education . (CFC)  234 

legal  services  for  minors . (MAG)  188 

match  contributions,  community-based  early  years  and  parenting  programs  ....  (CFC)  223 

Mental  Health,  Autism,  Developmental  Services,  Rehabilitation  Services . (CFC)  222 

program  for  children  with  autism  and  developmental  disorders . (CFC)  235 

programs  and  services,  blind,  deaf,  deaf/blind,  severe  learning  disabilities . (EDU)  323 

regulates  private  and  international  adoption . (CFC)  226 

resource  services,  pre-school  deaf  and  deaf/blind  children . (EDU)  323 

review  case  records.  Children’s  Aid  Societies  . (CFC)  225 

sexual  abuse,  clinical  assessment,  treatment  and  long-term  support . (CFC)  235 

Special  Services  at  Home  and  Assistance  for  Children  with  Severe 

Disabilities . (CFC)  222 

chiropractors 

Fee-for-Service  Payment  Program  . (MOH)  435 

Chutes  Provincial  Park  (Northeastern) . (MNR)  535 

citizenship 

Ontario  Human  Rights  Commission . . .  (MCZP)  212 

program  development,  immigration  and  settlement .  (MCZP)  204 

Claim  Maps . . (NDM)  565 


50 


KEY  WORD  INDEX 


Claim  Tags/Line  Post  Tags  . . (NDM)  565 

CLAIMaps  . (NDM)  561 

claims 

AGRICORP . (OMAF)  156 

compensation,  Child  and  Family  Services  Review  Board  . (CBS)  298 

compensation,  Commercial  Registration  Appeal  Tribunal . (CBS)  298 

compensation.  Licence  Suspension  Appeal  Board . (CBS)  298 

compensation.  Private  Vocational  School  Review  Board . (CBS)  298 

damage  arising  from  survey,  construction,  and  maintenance  operations .  (MTO)  671 

damage  or  injury  to  vegetation  or  livestock  caused  by  a  contaminant . (OMAF)  157 

defaults  on  payment,  licensed  dealer,  livestock  . (OMAF)  158 

defaults  on  payment,  licensed  grain  dealers . (OMAF)  158 

defaults  on  storage,  licensed  grain  elevator  operator  . (OMAF)  158 

Deposit  insurance,  Deposit  Insurance  Corporation  of  Ontario . (FIN)  392 

drug  benefit . (MOH)  435 

financial  loss,  incorrect  or  outdated  Drivers  and  Vehicles  information .  (MTO)  666 

investigates  fraudulent  grant  and  tax  credit  claims . (FIN)  390 

medical,  hospital,  visiting  other  provinces,  countries . (MOH)  435 

medical,  injured  workers . (MOH)  435 

medical,  investigation  of  irregularities  in  fee-for-service  claims . (MOH)  462 

medical,  payment  to  Ontario  health  care  providers . (MOH)  435 

mining,  geoscience  assessment  work  submissions . (NDM)  564 

Northern  Health  Travel  Grant  program . (MOH)  435 

people  injured  in  auto  accidents  when  no  insurance  exists . (FIN)  394 

process  drug  claims,  pharmacies . (MOH)  430 

processing  and  audit,  claims  from  Ontario  Drug  Benefit  providers . (MOH)  430 

recovery  of  damages  to  crown  property .  (MTO)  666 

represents  injured  workers,  Workplace  Safety  and  Insurance  Board . (LAB)  479 

settlement  for  construction  vibration,  drainage/flooding,  dust,  blasting .  (MTO)  666 

Small  Claims  Court . (MAG)  183 

classification 

adult  offenders,  Correctional  Services .  (PSS)  ‘  583 

employers,  Workplace  Safety  and  Insurance  Board . (LAB)  483 

films,  videos  and  advertising . (CBS)  299 

human  resource  regulations,  Civil  Service  Commission . (MBS)  506 

pesticides  products . (ENE)  368 

programs,  water  and  sewage  operators . (ENE)  358 

risk,  companies  underwriting  automobile  insurance  in  Ontario . (FIN)  394 

Client  Number . (NDM)  565 

Co-op  Education  Tax  Credit . (FIN)  386 

collection  agencies 

register,  appoint,  central  file . (CBS)  263 

collective  bargaining 

arbitration . (LAB)  476 

Colleges  of  Applied  Arts  and  Technology . (LAB)  481 

information  database . (LAB)  476 

maintains  a  Collective  Agreement  Information  System . (MBS)  487 

represents  the  employer  in  labour  relations  matters  in  the  OPS . (MBS)  487 

research  and  analytical  support  to  government,  labour  and  management . (LAB)  476 

research  and  information  services . (LAB)  476 

Collector  Designation  -  FTA  . (FIN)  388 

Collector  Designation  -  GTA . (FIN)  388 

Collector  Designation  -  TTA . (FIN)  388 

colleges 

appoint  members  of  college  boards . (TCU)  66 1 

collective  bargaining . (LAB)  481 


KEY  WORD  INDEX 


51 


grants,  advisory  services  to  Colleges  of  Applied  Arts  and  Technologies . (TCU)  652 

Ontario  Graduate  Scholarship,  selects  successful  candidates . (TCU)  662 

Ontario  Student  Assistance  Program  appeals . (TCU)  662 

registration  and  monitoring  and  inspection  of  Private  Institutions . r-.  .  .  (TCU)  652 

columbaria 

regulates,  licenses . (CBS)  263 

Commissioner  of  Oaths  under  the  Mining  Act . (NDM)  565 

Commodities . (NDM)  564 

commodities 

agricultural  statistics . (OMAF)  145 

farm  products,  licensing  of  processors  of  regulated  commodities  . (OMAF)  159 

supervising  marketing  boards,  farm  products . (OMAF)  159 

Commodity  Loan  Guarantee  Program . (OMAF)  145 

Commonwealth  Parliamentary  Association 

Clerk  of  the  Legislative  Assembly  . (LEG)  121 

communications 

Connect  Ontario,  Broadband  Regional  Access . (EOI)  35 1 

Ontario  Research  and  Innovation  Optical  Network  . . (EOI)  35 1 

community 

community  care  access  centres,  CCACs . (MOH)  455 

Community  Health  Centres,  CHCs . (MOH)  413 

emergency  response,  advice  and  assistance,  municipalities  and  First  Nations  . .  .  (PSS)  621 

honours  and  awards,  outstanding  Ontarians .  (MCZP)  205 

improve  infrastructure,  Northern  Ontario . (NDM)  569 

Newcomer  Settlement  Program .  (MCZP)  205 

supervision  to  adults  and  young  offenders .  (PSS)  591 

community  colleges 
See  colleges 

Community  Health  Centre  Program . (MOH)  413 

Community  Small  Business  Investment  Funds  . (FIN)  386 

companies 
See  business 

compensation 

appeals,  Workplace  Safety  &  Insurance  Board  matters  . (LAB)  482 

claim  administration,  Workplace  Safety  and  Insurance  Board . (LAB)  483 

claim,  Child  and  Family  Services  Review  Board . (CBS)  298 

claim,  Commercial  Registration  Appeal  Tribunal . (CBS)  298 

claim,  Licence  Suspension  Appeal  Board . (CBS)  298 

claim,  Private  Vocational  School  Review  Board  . (CBS)  298 

fund,  consumer  claims  for  prepaid  funeral  services  not  received . (CBS)  265 

land  expropriation . (MAG)  162 

people  injured  in  auto  accidents  when  no  automobile  insurance  exists . (FIN)  394 

person  injured  or  killed  as  the  result  of  criminal  violence  . (MAG)  199 

Plan,  Walkerton . ^ . (MAG)  194 

complaint 

about  misuse  of  charitable  property . (MAG)  192 

adjudicates,  unfair  labour  practices . (LAB)  481 

applications  for  registration  to  self-regulating  colleges  . (MOH)  462 

business  practices  of  insurance  companies . (FIN)  397 

consumer  complaints,  cemeteries . (CBS)  263 

consumer  complaints,  funeral  services . (CBS)  265 

decisions  on  hospital  privileges  and  appointments  to  medical  staff . (MOH)  462 

electrical  products,  devices  and  installations,  electrical  safety . (CBS)  265 

general  marketplace  and  industry-specific  transactions . (CBS)  261 

government  decisions  about  access  to  information . (IPC)  129 

investigation,  mining  health  and  safety . (LAB)  471 


52 


KEY  WORD  INDEX 


mediation,  children,  youth  and  family  services . (CFC)  227 

mediation,  discrimination,  Ontario  Human  Rights  Commission  .  (MCZP)  212 

normal  farm  practices,  protection  from  nuisance  complaints . (OMAF)  158 

Ombudsman  Ontario,  investigates  complaints  about  government  decisions  ....  (OBD)  131 

police  services,  policies,  conduct  of  officers .  (PSS)  629 

realty  assessment,  municipal  taxation,  school  board  taxation . (MAG)  161 

resolution,  pay  equity  in  the  workplace . (LAB)  482 

stockbrokers,  investment  advisers,  commodity  futures  dealers  . (FIN)  402 

wrongful  government  collection,  use  or  disclosure  of  personal  information . (IPC)  129 

See  also  ombudsman 
compost 
See  waste 

Connect  Ontario:  Broadband  Regional  Access . (NDM)  573 

Consent  to  Transfer  Leases  and  Licences . (NDM)  565 

conservation 

appeals,  Conservation  Authorities  Act . (MNR)  524 

appeals  on  refusal  of  archaeological  licences . (MCL)  309 

Crown  Land  Title  integrity,  protection  of  natural  resources . (MNR)  534 

easement  agreements,  negotiations  and  monitoring . (MCL)  310 

hearings  on  designation  of  historical/architectural  property . (MCL)  309 

Oak  Ridges  Conservation  Plan  strategy,  North  Pickering . (MAH)  513 

Ontario’s  forest  ecosystems,  research . (MNR)  545 

provide  advice  on  energy  efficiency  and  conservation . (ENG)  336 

restores  significant  historic  buildings,  related  artifact  and  archaeological 

collections . (MCL)  3 1 0 

See  also  archaeological 
See  also  heritage 
constituency  offices 
See  MPPs 
construction 

award  of  transportation  contracts  .  (MTO)  667 

bridges,  manuals,  reports,  standard  drawings  and  computer  programs .  (MTO)  678 

Building  Materials  Evaluation  Commission . (MAH)  516 

buildings,  Ontario  Building  Code . (MAH)  513 

evaluation  of  building  materials,  systems  and  designs  for  use  in 

construction . (MAH)  516 

guidelines  and  specifications,  new  and  rehabilitated  highway  structures .  (MTO)  678 

highways  and  bridges,  materials  quality  standards  and  guidelines .  (MTO)  679 

highways  and  bridges,  materials  testing .  (MTO)  679 

highways,  claims  settlement  for  vibration,  drainage/flooding,  dust,  blasting  .  .  .  (MTO)  666 

Industrial  Health  and  Safety,  inspect  workplace . . (LAB)  470 

occupational  health  and  safety . (LAB)  470 

Ontario  Provincial  Standards  for  highways,  watermains,  sewers .  (MTO)  678 

road  condition  information .  (MTO)  665 

workers  and  contractors,  ability  to  work  in  Quebec . (LAB)  477 

Consultation  on  rural  issues . (MAH)  514 

Consultation  services  on  Mining  Act  and  Regulation  . (NDM)  565 

consumer 

consumer  protection  for  students . (TCU)  652 

protection,  Investigations,  Inspections,  Registration  and  Licensing . (CBS)  261 

Reporting  Agencies,  register,  appoint,  central  file . (CBS)  263 

rights  and  responsibilities  in  the  marketplace . (CBS)  261 

consumer  complaints 

cemeteries . (CBS)  263 

Investigations,  Inspections,  Registration  and  Licensing  .  .  .  * . (CBS)  261 

prepaid  funeral  services  not  received,  compensation . (CBS)  265 


KEY  WORD  INDEX 


53 


stockbrokers,  investment  advisers,  commodity  futures  dealers  . (FIN)  402 

contaminant 

approves  technical  applications  for  facilities  which  may  emit  a  contaminant  .  .  .  (ENE)  355 

claims,  injury  to  vegetation  or  livestock . (OMAF)  157 

reporting  system  for  air  pollutants . (ENE)  359 

contractors 

ability  to  work  in  Quebec  . (LAB)  477 

pre-qualification,  road  and  bridge  construction  and  maintenance .  (MTO)  667 

controllership 

Office  of  the  Provincial  Controller,  Public  Accounts . (FIN)  378 

convention 

Metro  Toronto  Convention  Centre . (MTR)  642 

conviction 

records,  drivers  and  vehicles .  (MTO)  692 

Cooperative  Bedrock  Geological  Program . (NDM)  566 

cooperatives 

licensing,  financial  institutions  and  intermediaries . (FIN)  396 

copyright 

administers  Crown  copyright  on  behalf  of  the  Queen’s  Printer . (CBS)  260 

authority  to  license  the  copying  of  government  print  or  electronic  material . (CBS)  260 

coroners 

Office  of  the  Chief  Coroner .  (PSS)  623 

order  autopsies,  conduct  inquests,  inspects  schools  of  anatomy .  (PSS)  623 

corporations 

administers  assets  of  dissolved  corporations  . . (MAG)  190 

appeals,  Corporations  Tax  Act . (FIN)  391 

business  names,  sole  proprietorships,  partnerships  and  corporations . (CBS)  267 

consents  to  dissolve  a  corporation  voluntarily  . (FIN)  383 

consents  to  revive  or  surrender  charters . (FIN)  383 

income  tax,  capital  tax . (FIN)  383 

incorporates  business  and  not-for-profit  entities . (CBS)  267 

licenses  foreign  extra  provincial  corporations . (CBS)  267 

program  and  account-specific  information,  Corporations  Tax . (FIN)  376 

receives  and  processes  corporate  tax  returns . (FIN)  384 

See  also  business 

Corporations  Tax  . (FIN)  383 

corpses 
See  bodies 

correctional  centres 

correctional-institutions .  (PSS)  587 

industrial  programs  to  provide  meaningful  work  experience  to  adult 

offenders .  (PSS)  584 

correspondence  education 

See  distance  education 

COSINE 

Coordinated  Survey  Information  Network  Exchange . (MNR)  546 

Council  of  Ministers  of  Education,  Canada . (EDU)  328 

court 

Accountant  of  the  Superior  Court  of  Justice,  funds  paid  pursuant  to 

judgements . (MAG)  191 

Court  of  Appeal  for  Ontario,  highest  criminal  and  civil  appellate  court  in  the 

province . . < . .  (MAG)  182 

Court  Services  Division,  criminal,  civil  and  family  court  services . (MAG)  166 

decides  right  to  sue,  Workplace  Safety  &  Insurance . (LAB)  482 

estates,  will  trials . (MAG)  183 

fines . (MAG)  182 


54 


KEY  WORD  INDEX 


manages  jury  system,  provides  clerks,  registrars,  court  reporters  and 

interpreters . (MAG)  166 

Ontario  Court  of  Justice,  jurisdiction  in  criminal  cases,  provincial  offences  .  .  .  (MAG)  1 82 

Small  Claims  Court . (MAG)  183 

Superior  Court  of  Justice,  jurisdiction  in  criminal,  civil  cases,  Family  Law, 

Mental  Incompetency . (MAG)  183 

cows 

See  livestock 

Craigleith  Provincial  Park  (Central) . (MNR)  535 


cream 

See  dairy 
credit 

See  taxation 

credit  unions 


deposit  insurance  for  individual  depositors  to  a  current  limit  of  $  100,000 . (FIN)  392 

licensing  of  financial  institutions  and  intermediaries . (FIN)  396 

protect  depositors  of  credit  unions,  Deposit  Insurance  Corporation  of  Ontario  .  .  .  (FIN)  392 

public  trust  in  the  regulated  sectors,  Financial  Services  Commission  . (FIN)  393 

See  also  caisses  populaires 
cremation 

coroner  certificates  .  (PSS)  623 

crematoria 

regulates,  licenses . (CBS)  263 

crime 

intelligence  on  organized  criminals . (PSS)  619 

Ontario  Crime  Control  Commission  listen  to  public’s  concerns .  (PSS)  629 

prevention,  Ontario  Provincial  Police .  (PSS)  605 

See  also  offences 

criminal 

Court  of  Appeal  for  Ontario,  highest  appelate  court  in  the  province . (MAG)  182 

justice  information,  OPP  Eric  Silk  Library .  (PSS)  616 

Ontario  Court  of  Justice,  final  disposition  in  most  matters  under  federal, 

provincial  statutes . (MAG)  1 82 

prosecution  of  criminal  cases  before  all  Ontario  courts  . (MAG)  1 83 

Superior  Court  of  Justice . . . (MAG)  183 

violence,  compensation  when  a  person  is  injured  or  killed . (MAG)  199 

See  also  offender 
Criminal  Code  of  Canada 

final  disposition  in  most  matters,  Ontario  Court  of  Justice . (MAG)  183 

Criminal  Injuries  Compensation  Board . (MAG)  199 

Crop  Insurance  Program . (OMAF)  154 

crops 

advisory  services  for  agricultural  producers . (OMAF)  138 

extension  short  courses,  field  days,  brochures,  factsheets . (OMAF)  138 

technical  support,  pesticide  minor  use  registration . (OMAF)  138 

technical  support,  pollination  and  new  crop  development . (OMAF)  138 

See  also  fruit 
See  also  grain 
Crown  land 

Crown  Land  Registry  Program,  preserve  crown  land  title  integrity . (MNR)  534 

surveying  activities . (MNR)  546 

See  also  land 

cultural 

Cultural  Strategic  Development  Fund . (MCL)  302 

Ontario  Cultural  Attractions  Fund . (MCL)  310 

programs,  advice  and  research,  cultural  areas . (MCL)  302 


KEY  WORD  INDEX 


55 


protection  of  Ontario  heritage,  Ontario  Parks,  education  programs . (MNR)  534 

Cultural  Interpreter  Services  and  Training  Program .  (MCZP)  205 

curriculum 

elementary,  Trillium  List,  Electronic  Curriculum  Unit  Planner . (EDU)  326 

secondary,  development  of  course  profiles,  Curriculum  Implementation 

Partnership . ? . (EDU)  327 

custody 

apprehension  of  criminals  and  offenders .  (PSS)  605 

Review  Board,  young  persons,  hearings . (CFC)  226 

young  offender  assessments,  placements,  transfers .  (PSS)  585 

D 

dairy 

compliance  with  legislated  standards  for  dairy,  dairy  analogs . (OMAF)  141 

inspection  services  at  processing  plants  and  other  points  of  distribution . (OMAF)  141 

laboratory  services,  monitoring  and  investigation . (OMAF)  141 

licensing  and  certification  programs . (OMAF)  141 

processors,  Credit  Analysis  Program . (OMAF)  1 5 1 

supervising  marketing  boards  established  under  the  Milk  Act . (OMAF)  159 

third  party  analysis  of  processors  on  behalf  of  the  Dairy  Farmers  of 

Ontario . (OMAF)  151 

See  also  milk 

Dairy  Farmers  of  Ontario  (DFO)  Credit  Program  . (OMAF)  151 

Dairy  Plant  Audit  Program,  Distributor  Inspections,  Licensing  and 

Certificates . . . (OMAF)  142 

damage 

Livestock  Damage  Programs . (OMAF)  146 

negotiates  claims  concerning  contaminant  damage  to  property . (OMAF)  1 57 

settlement  of  claims  due  to  construction  vibration,  drainage/flooding,  dust, 

blast  . (MTO)  666 

Darlington  Provincial  Park  (Southeastern) . . .  (MNR)  535 

database 

COSINE,  official  geographic  names,  Base  Data  Infrastructure . (MNR)  546 

ERMES  (Earth  Resources  and  Mineral  Exploration  webSite) . (NDM)  567 

highway  infrastructure  condition .  (MTO)  677 

Ontario  government . (CBS)  256 

patented,  leased  and  licensed  Mining  Lands  in  Ontario . (NDM)  565 

day  care 

See  child  care 
deaf 

education,  programs  and  services . (EDU)  323 

resource  services  to  pre-school  deaf  and  deaf/blind  children . (EDU)  323 

deaf/blind 

Intervenor  Services  for  those  who  are  deaf/blind . (CFC)  221 

deaths 

autopsies,  investigate  sudden  and  unexpected  deaths .  (PSS)  623 

certificates,  registration . (CBS)  269 

statistics . (CBS)  269 

See  also  fatalities 

debates 

See  Hansard 

Debt  Retirement  Charge  Program . (FIN)  389 


56 


KEY  WORD  INDEX 


debts 

collection  of  overdue  non-tax  debts  owing  to  government . (MBS)  501 

deeds 

registration  and  deposit . (CBS)  270 

dentists 

Fee-for-Service  Payment  Program  . (MOH)  435 

designs 

bridges,  manuals,  reports,  standard  drawings  and  computer  programs .  (MTO)  678 

standards  and  specifications  for  bridges  on  the  provincial  highway .  (MTO)  678 

detention  centres 

correctional  institutions . ; .  (PSS)  587 

diabetes 

program,  education  services . (MOH)  413 

Digital  Data  and  Maps . . . (NDM)  561 

directories 

Freedom  of  Information  Directory  of  Records . (CBS)  256 

Government  of  Ontario  Telephone  Directory . (CBS)  256 

KWIC  Index  to  Services . (CBS)  256 

disabilities 

Accessibility  Advisory  Council  of  Ontario .  (MCZP)  204 

adults  with  developmental  disabilities . (CFC)  221 

adults  with  developmental  disabilities,  community  services . (CFC)  235 

Assistive  Devices  Program . (MOH)  434 

assists  with  accessibility  planning . (MCZP)  203 

developmental,  early  intervention  programs  for  students  with  special  needs  ....  (EDU)  332 

Home  Oxygen  Program . (MOH)  434 

learning,  demonstration  schools  . (EDU)  323 

provides  information  on  Ontarians  with  Disabilities  Act  2001  .  (MCZP)  203 

special  services  at  home,  assistance  for  children  with  severe  disabilities . (CFC)  222 

Special  Services  at  Home  (SSAH)  program . (CFC)  245 

disability 

adjudication,  eligibility,  Ontario  Disability  Support  Program  . (CFC)  248 

Children’s  Lawyer,  advocates  rights  of  persons  under  a  disability  at  law . (MAG)  188 

hearings,  refusal,  suspension,  reduction  of  benefit,  Ontario  Disability 

Support  Program  . (CFC)  250 

income  and  employment  support,  adults  with  disabilities . (CFC)  247 

tools  to  meet  obligations  under  the  Ontarians  with  Disability  Act,  2001  . (MCZP)  204 

disabled 

information,  Permanently  Physically  Disabled  Program  . (FIN)  376 

disaster 

Ontario  Farm  Income  Disaster  Program . (OMAF)  145 

See  also  emergency 

discrimination 

address  anti-discrimination  issues,  Ministry  of  Public  Safety  and  Security .  (PSS)  585 

employment  standards . (LAB)  469 

mediation  and  conciliation  of  complaints . (MCZP)  212 

Ontario  Human  Rights  Code,  investigation  and  enforcement .  (MCZP)  212 

public  education  and  consultation,  research  into  patterns  of  discrimination . .  .  (MCZP)  212 

See  also  human  rights 
diseases 

drugs,  treatment  of  sexually  transmitted  diseases,  tuberculosis . (MOH)  450 

laboratory  testing,  prevention  of  diseases,  Central  Public  Health 

Laboratory . (MOH)  432 

occupational  health,  standards  and  enforcement . (LAB)  472 

surveillance  of  reportable  diseases,  outbreak  control,  immunization . (MOH)  450 

vaccines  and  biologicals,  post-exposure  treatment  for  rabies . (MOH)  450 


KEY  WORD  INDEX 


57 


Disputes/Hearings  on  mining  claim  matters . (NDM)  565 

distance  education 

advisory  services  to  colleges . . (TCU)  652 

advisory  services  to  universities . (TCU)  654 

District  Health  Councils 

research,  identify  and  plan  for  district  health  needs . (MOH)  459 

diving 

occupational  health  and  safety . (LAB)  470 

divorce 

See  registration 

doctors 

See  physicians 

documents 


certification  of  Ontario  Municipal  Board  documents . (MAG)  162 

government,  sales,  subscriptions . (CBS)  260 

Ontario  Statutes  and  Regulations  . (CBS)  260 

Public  Record  . (CBS)  267 

registration  and  deposit,  deeds,  mortgages  and  plans  of  survey . (CBS)  270 

verify  authenticity  of  affidavits  and  records  notarized  by  officials/notary 

publics  . (MBS)  503 

donation 

central  organ  and  tissue  donation  agency,  research . (MOH)  463 

donor 

consent  card,  bodies  for  medical  education .  (PSS)  623 

drainage 

claims  against  the  Ministry  of  Transportation  due  to  construction 

drainage/flooding . (MTO)  666 

Drainage  Act,  financial  and  technical  aspects  of  projects . . . (OMAF)  157 

Ontario  Provincial  Standards  for  watermains  and  sewers .  (MTO)  678 

Drainage  Act . (OMAF)  140 

Driftwood  Provincial  Park  (Northeastern) . (MNR)  535 

drilling 

diamond  operations,  inspect  workplaces,  Occupational  Health  and  Safety . (LAB)  471 

drinking  water 

adverse  drinking  water  notifications . (ENE)  367 

quality  programs . (ENE)  364 

See  also  water 

driver 

Canadian  Agreement  on  Vehicle  Registration,  Drivers  and  Vehicles  Office  .  .  .  (MTO)  692 

driver  and  vehicle  information  .  (MTO)  692 

examination  and  licensing .  (MTO)  689 

examination  and  licensing,  Central  Region .  (MTO)  686 

licensing  and  conviction  records  for  drivers  and  vehicles .  (MTO)  692 

licensing,  renewals,  change  of  address,  Drivers  and  Vehicles  Office .  (MTO)  692 

Motor  Vehicle  Accident  Claims  Fund . (FIN)  394 

suspensions,  demerit  points.  Drivers  and  Vehicles  Office .  (MTO)  692 

drug 

advice,  matters  relating  to  the  Ontario  Drug  Benefit  Program . (MOH)  429 

distribute  Ontario  Drug  Benefit  Formulary/Comparative  Drug  Index . (MOH)  430 

Drug  and  Alcohol  Registry  of  Treatment . (MOH)  415 

Drug  and  Alcohol  Treatment  Information  System . (MOH)  415 

Drug  Quality  and  Therapeutics  Committee . (MOH)  461 

evaluates  requests  for  unlisted  drug  products . (MOH)  429 

evaluates  scientific/educational  material  for  health  professionals  . (MOH)  429 

Health  Network,  process  claims,  drug  use  review,  pharmacies  . (MOH)  430 

physician  liaison  services  relating  to  prescribing  guidelines . (MOH)  430 


58 


KEY  WORD  INDEX 


processes  benefit  claims  . . (MOH)  435 

quality  assessment  of  drugs  listed  in  the  ODB  Formulary/CDI . (MOH)  429 

recommendations  on  the  interchangeability  of  generic  drug  products . (MOH)  461 

surveillance,  quality  control  . (MOH)  433 

Trillium  Drug  Program,  prescription  drug  coverage . (MOH)  430 

See  also  pharmaceutical 
See  also  vaccines 

Dyer  Registration  Certificate  -  FT A . (FIN)  388 


E 

Earl  Rowe  Provincial  Park  (Southwestern) . . (MNR)  535 

economic 

indicators,  demographics,  interjurisdictional  competitiveness  comparisons . (EOI)  349 

information  and  presentation  services  to  support  investment . (EOI)  349 

promoting,  assisting  economic  development  organizations . (EOI)  347 

regional  development  strategies,  projects . ,, . (EOI)  347 

removal  of  barriers  to  economic  development . (EOI)  347 

economic  development 

Ontario  Aboriginal  Economic  Development  Program . (NAT)  521 

education 

Advisory  Council  on  Special  Education . . .  (EDU)  332 

appeal,  exceptional  pupil  identification  or  placement . (EDU)  333 

art  programs  for  all  ages . (MCL)  308 

arts,  archaeology  and  natural  science  programs  for  all  ages . (MCL)  3 1 3 

assessment.  Education  Quality  and  Accountability  Office . (EDU)  33 1 

bilingual  learning  program,  science,  technology,  northern  environment . (MCL)  313 

blind,  deaf,  deaf/blind  and  pupils  with  severe  learning  disabilities . (EDU)  323 

citizenship  education . (EDU)  329 

courses,  internship,  residency  programs,  pathologists  .  (PSS)  624 

Demonstration  Schools,  pupils  with  severe  learning  disabilities . (EDU)  323 

educational  television  networks . (TCU)  662 

financial  assistance  to  postsecondary  students,  OSAP . (TCU)  653 

fire  services,  certification  and  accreditation  programs .  (PSS)  625 

French-language  schools,  elementary  and  secondary . (EDU)  322 

funding,  broader  education  policy  changes . (EDU)  320 

Grade  1-12  guidance  and  career  education  program . (EDU)  329 

grants,  advisory  services  to  colleges . (TCU)  652 

grants,  advisory  services  to  universities . (TCU)  654 

in-service  teacher  education,  blind,  deaf,  deaf/blind,  learning  disabilities . (EDU)  323 

Ontario  Parent  Council,  parental  involvement  in  the  education  system . (EDU)  332 

resolve  disputes  over  provision  of  programs,  French  or  English  minority . (EDU)  332 

resource  services  to  pre-school  deaf,  deaf/blind  children . (EDU)  323 

television,  TVO,  TFO . (TCU)  662 


See  also  public  education 
See  also  schools 

educators 

See  teacher 

elections 

conducts  general  elections  and  by-elections  of  Members  to  the  Legislative 


Assembly  . . . . (OCE)  130 

Office  of  the  Chief  Election  Officer . (OCE)  130 

research,  public  information,  policy  advice  on  the  electoral  process . (OCE)  130 

training,  supervision  of  returning  officers  in  electoral  districts . (OCE)  130 


KEY  WORD  INDEX 


59 


electrical 

approves  products . . (CBS)  265 

inspects  devices  and  installations . (CBS)  265 

investigates  complaints . (CBS)  265 

Safety  Code,  compliance . (CBS)  265 

Workplace  Safety  and  Insurance  sector  services . (LAB)  483 

electricity 

appeals,  Electricity  Act,  1998  . (FIN)  391 

approves  rates  charged  for  transmission  and  distribution . (ENG)  337 

Debt  Retirement  Charge . (FIN)  389 

financial  restructuring  of  electricity  industry  . (FIN)  381 

legal  continuation  of  Ontario  Hydro,  Ontario  Electricity  Financial 

Corporation . (FIN)  399 

licenses  market  participants,  approves  sale  of  distribution,  transmission 

assets . (ENG)  337 

Ontario  Energy  Board . (ENG)  337 

policy  on  supply,  restructuring,  distribution  and  pricing . (ENG)  336 

regulatory  oversight  of  gas  and  electricity  matters . (ENG)  337 

Electricity  Act . (FIN)  388 

emergency 

24-hour,  province-wide . (ENE)  367 

ambulance  services,  land  and  air . (MOH)  407 

coordinates  search  and  rescue  program .  (PSS)  623 

emergency  response  services  . . (MNR)  526 

leave,  employment  standards . (LAB)  469 

Ontario  Community  Volunteer  Emergency  Response  Team  Program .  (PSS)  623 

planning,  flood  and  fire,  prevention  and  detection . (MNR)  532 

Provincial  Emergency  Response  Plan .  (PSS)  622 

Provincial  Nuclear  Emergency  Response  Plan  .  . . . .  (PSS)  622 

receives  adverse  drinking  water  notifications,  pollution  hotline  calls . (ENE)  367 

response  advice  and  assistance,  municipalities  and  First  Nations .  (PSS)  621 

response  and  recovery,  preparedness .  (PSS)  620 

response,  food  safety  and  agriculture  issues,  24  hour  basis  . (OMAF)  148 

spills  response,  environmental  protection . (ENE)  367 

Emergency  Response . (OMAF)  148 

Emily  Provincial  Park  (Southeastern) . (MNR)  535 

Employee  Ownership  Labour  Sponsored  Venture  Capital  Corporation . . . (FIN)  386 

employees 

adjustment  situations,  apprenticeship  leading  to  certification . (TCU)  657 

health  and  safety,  construction  industry . (LAB)  470 

health  and  safety,  mining  industry . (LAB)  471 

industrial,  health  and  safety . (LAB)  470 

pay  equity  . (LAB)  481 

regulates  casino  employees . (CBS)  297 

See  also  workers 

Employer  Health  Tax . (FIN)  386 

Employer  Health  Tax  for  Self-Employed  Individuals . (FIN)  386 

employers 

advice,  workplace  needs  assessment,  training  plans,  HR  development . (TCU)  657 

arbitration,  mediation,  collective  bargaining . (LAB)  476 

health  and  safety,  construction  industry . (LAB)  470 

health  and  safety,  mining  industry . (LAB)  471 

industrial  health  and  safety . (LAB)  470 

on-the-job  apprenticeship  training  programs . (TCU)  660 

pay  equity,  information,  public  education,  complaint  resolution . (LAB)  481 

public  education  and  consultation,  Ontario  Human  Rights  Commission . (MCZP)  212 


60 


KEY  WORD  INDEX 


requests  for  the  appointment  of  arbitrators . (LAB) 

Workers’  Safety  and  Insurance,  advice,  representation  . (LAB) 

Workplace  Safety  and  Insurance,  appeals . (LAB) 

Workplace  Safety  and  Insurance  Board,  firm  registration,  classification . (LAB) 

Workplace  Safety  and  Insurance  Board,  premium  assessment,  billing . (LAB) 

Workplace  Safety  and  Insurance,  disputes  over  access  to  workers’  files . (LAB) 

employment 

employment  and  training  program  information  to  the  public . (TCU) 

Employment  Transition  Program,  employment  accommodation . (MBS) 

Job  Connect . (TCU) 

JobGrow  and  Training  Hotline . (TCU) 

Ontario  Labour  Relations  Board . (LAB) 

Ontario-Quebec  Summer  Student  Job  Exchange  Program . (MBS) 

preparation,  adult  literacy  and  basic  skills . (TCU) 

right  to  equal  treatment,  investigation  and  enforcement .  (MCZP) 

standards,  minimum  terms  and  conditions . (LAB) 

Summer  Experience  Program . (MBS) 

Summer  Jobs  Service . (TCU) 

See  also  jobs 
energy 

approves  construction  of  pipelines,  franchise  agreements  . . (ENG) 

approves  rates  charged  by  utilities . (ENG) 

approves  storage  facilities  and  utility  ownership  changes . (ENG) 

financial  and  economic  analysis,  industry,  regulatory  issues,  policy  and  market 

structures  . (ENG) 

licenses  companies  that  sell  to  residential  and  commercial  users . (ENG) 

oil  and  gas  policy . (ENG) 

regulatory  oversight,  natural  gas  and  electricity  sectors . (ENG) 

enforcement 

carrier  operations,  control  and  sanction  proceedings  .  (MTO) 

Civil  Remedies  for  Illicit  Activities  . (MAG) 

complaints  about  police  conduct .  (PSS)  , 

complaints  about  police  force  policies,  services .  (PSS) 

court  orders  arising  out  of  civil  proceedings . (MAG) 

environmental  laws . (ENE) 

Environmental  SWAT  Team . (ENE) 

law,  Integrated  Provincial  Compliance  Program,  resources  violators . (MNR) 

mobile  team . (ENE) 

Ontario  Human  Rights  Code .  (MCZP) 

oversize/overweight  permits  . . .  (MTO) 

public  health  and  the  environment . (ENE) 

truck/bus  operating  licences  .  (MTO) 

Vehicle  Emissions  Enforcement  Unit  (Smog  Patrol) . (ENE) 

writs  of  execution,  summoning  jurors  for  jury  duty . (MAG) 

See  also  police 
engineering 

agricultural  land  use  and  the  Planning  Act . (OMAF) 

standards,  highway  infrastructure .  (MTO) 

English 

Official  Languages  Monitor  Program . (EDU) 

resolve  disputes,  education  programs  in  the  language  of  a  minority  group . (EDU) 

entrepreneurship 

Small  Business  Enterprise  Centres,  Self-Help  Offices . (EOI) 

Young  Entrepreneurs  Strategy . (EOI) 

environment 

adverse  drinking  water  notifications  and  pollution  hotline . (ENE) 


476 

478 

482 

483 
483 
482 

656 

504 

656 

656 

481 

504 

656 

212 

469 

504 

656 


337 

337 

337 

336 

337 
337 
337 

685 

192 

629 

629 

183 

364 

363 

526 

363 

212 

685 

363 

685 

363 

183 


139 

677 

327 

332 

342 

342 

367 


KEY  WORD  INDEX 


61 


appeals,  environmental  approvals,  licences,  permits,  orders . (ENE)  367 

assessment,  new  and  emerging  environmental  technologies . (ENE)  360 

Bill  of  Rights . (ENE)  357 

claims  concerning  contaminant  damage  to  property . (OMAF)  1 57 

classification,  new  pesticide  products,  annual  report . (ENE)  368 

Doset  Science  Centre,  inland  lakes . . . (ENE)  359 

Environmental  Commissioner  of  Ontario . (ECO)  129 

environmental  health,  expert  consultation  and  support . (MOH)  45 1 

environmental  management,  agricultural  industry . (OMAF)  1 39 

Environmental  SWAT  Team . (ENE)  363 

geospatial  data,  data  management  for  natural  resource . (MNR)  548 

health  protection,  hazards  from  chemical,  physical  or  biological  agents . (MOH)  450 

information,  monitoring  network  . (ENE)  359 

investigation  and  enforcement . . (ENE)  364 

new  innovative  programs,  pilot  projects . (ENE)  356 

Ontario  standards . (ENE)  360 

permit  development  applications,  Niagara  Escarpment . (ENE)  367 

promote  Ontario’s  environment  industry  . (ENE)  356 

public  education . (ECO)  129 

Registry . (ENE)  357 

reports  of  spills,  coordinates  response  actions,  24-hour  basis . (ENE)  367 

reviews  government  accountability  for  environmental  decision-making . (ECO)  129 

water,  wastewater  services  to  municipalities . (ENE)  368 

See  also  pollution 
environmental  assessment 

advice  and  technical  guidance,  Environmental  Assessment  Act . (ENE)  355 

approvals,  licensing  programs . (ENE)  363 

archaeological  and  cultural  resources  conservation  . (MCL)  303 

Board,  public  hearings . (ENE)  367 

licensing  sale  and  use  of  pesticides . (ENE)  355 

one-window’  service  for  regulatory  environmental  approvals . (ENE)  '  355 

Environmental  Farm  Plan  Technical  Support . (OMAF)  140 

epidemiology 

expert  consultation  and  technical  support,  research . (MOH)  45 1 

Equity  in  Education  Tax  Credit . (FIN)  386 

ERMES  (Earth  Resources  and  Mineral  Exploration  webSite) . (NDM)  561 

Ernest  C.  Drury  School  for  the  Deaf  Residential  and  Day  School  Programs . (EDU)  323 

Esker  Lakes  Provincial  Park  (Northeastern) . (MNR)  535 

estates 

administration,  persons  who  die  intestate,  without  known  heirs . (MAG)  190 

audits . (MAG)  183 

Certificates  of  Appointment  of  an  Estate  Trustee . (MAG)  183 

contested  claims,  will  trials . (MAG)  183 

examinations 

development  Interprovincial  Standards  (Red  Seal)  examinations . (TCU)  660 

develops  Ontario  certification  examinations . (TCU)  660 

wood  measurement,  scaler’s  licences . (MNR)  553 

Exclude  time  on  unpatented  claims  for  performance  of  work . (NDM)  565 

exhibitions 

Art  Gallery  of  Ontario . (MCL)  308 

art,  travelling . (MCL)  308 

arts,  archaeology,  natural  science,  Royal  Ontario  Museum . (MCL)  3 1 3 

Ontario  Science  Centre,  interactive  exhibits . (MCL)  3 1 1 

export 

marketing,  Agri-Food  companies . (OMAF)  144 

New  Exports  to  Border  States  Program . (EOI)  353 


62 


KEY  WORD  INDEX 


one-on-one  consultation,  counselling,  market  intelligence  and  advocacy  . (EOI)  352 

Ontario  export  sales  to  Latin  America,  Central  Europe,  Middle  East, 

Africa/Asia . (EOI)  352 

Ontario  Exports  Inc.,  helps  Ontario  firms  expand  export  markets . (EOI)  352 

Ontario  Global  Traders  Awards  . .(EOI)  352 

Export  Services  -  Video . (OMAF)  144 

Exporter’s  Registration  Certificate  -  FTA  . (FIN)  388 

Exporter’s  Registration  Certificate  -  GTA . (FIN)  388 

Exporting  Food  to  the  USA  . (OMAF)  144 

expropriation 

Board  of  Negotiation,  settlements  when  real  property  is  expropriated . (MAG)  162 

Ontario  Municipal  Board,  land  compensation  appeals . (MAG)  162 

Extensions  of  Time . (NDM)  565 

F 

Fairbank  Provincial  Park  (Northeastern)  . (MNR)  535 

fall  colour 

tourist  attractions,  Ontario  Travel  Information  Centres  . (MTR)  632 

families 

Advocacy  Office,  protects  rights  of  families  receiving  ministry  services . (CFC)  227 

family 

court  orders  for  child  and  spousal  support . (CFC)  224 

domestic  contracts,  such  as  separation  agreements . (CFC)  224 

Integrated  Resources  for  Family  Assessment,  Consultation  and  Education . (CFC)  234 

prevention  of  family  violence.  Aboriginal  communities . (CFC)  221 

family  benefits 

See  children 

Family  Responsibility . (CFC)  224 

Farm  Business  Registration  . (OMAF)  151 

Farm  Implement  Dealer  Registration  Certificate . (OMAF)  140 

Farm  Implement  Distributor  Registration  Certificate . (OMAF)  140 

Farm  Implements  Complaints  Handling . (OMAF)  140 

Farm  Soil  Sample  Analysis . (OMAF)  138 

Farming  and  Food  Production  Protection  Act  Program . (OMAF)  140 

Farmlands  Property  Class  Tax  Program . . . (OMAF)  146 

farms 

See  agriculture 

fatalities 

investigate  mining  industry  fatalities . (LAB)  471 

See  also  deaths 

Fax  Service . (NDM)  565 

federal-provincial 

Ontario’s  participation  in  major  meetings  and  conferences . (MIA)  465 

relations,  policies  and  program  issues,  negotiating  and  communications 

advice . (MIA)  465 

fellowships 

mental  health  research . (MOH)  463 

See  also  financial  assistance 

Fellowships  for  Studying  in  French . (TCU)  653 

Ferris  Provincial  Park  (Southeastern) . (MNR)  535 

ferry 

between  Tobermory  and  Manitoulin  Island . (NDM)  577 

building  and  operating  ferry  services  .  (MTO)  666 


KEY  WORD  INDEX 


63 


passenger  and  freight  services,  Northern  Ontario . (NDM)  576 

Pelee  Island . (NDM)  577 

remote  airport  and  ferry  program  .  (MTO)  666 

Fertilizer  Requirement  Tables . (OMAF)  138 

festivals 

tourist  information,  publications . (MTR)  632 

Field  Crops/Horticulture  Technology/Horticulture  Crops/Greenhouse, 

Agroforestry  &  Specialty  Crops . (OMAF)  138 

film 

advice  and  research,  cultural  areas  . (MCL)  302 

approves  and  classifies  films  and  videos  for  exhibition  or  distribution . (CBS)  299 

Ontario  Government’s  Film,  eligibility  for  tax  credit  programs . (MCL)  3 1 1 

Ontario  Media  Development  Corporation . (MCL)  3 1 1 

records  of  enduring  value,  Archives  of  Ontario . (MBS)  486 

regulates  movie  theatres,  distributors  and  video  retailers . (CBS)  262 

Science  North,  IMAX  theatre,  3D-films . . (MCL)  313 

support  to  the  Toronto  International  Film  Festival,  Canadian  Film  Centre . (MCL)  3 1 1 

financial 

guardianship  services,  mentally  incapable  clients . (MAG)  191 

financial  assistance 

Ontario  Student  Assistance  Program  appeals . (TCU)  662 

.  OSAP  (Ontario  Student  Assistance  Program) . (TCU)  653 

paying  for  assessment  of  capacity  under  Substitute  Decisions  Act . (MAG)  1 89 

postsecondary  students,  educational  costs,  living  expenses . . (TCU)  653 

See  also  grants 
See  also  loan  " 
financial  protection 

beef  producers,  sales  bam  operators  and  county  dealers . (OMAF)  143 

grain  producers,  dealer  defaults  on  payment  or  storage . (OMAF)  158 

livestock  producers,  licensed  dealer  defaults  on  payment . (OMAF)  158 

See  also  insurance 

fines 

Ontario  Court  of  Justice,  payment  of  fines  other  than  parking . (MAG)  183 

,  Finlayson  Point  Provincial  Park  (Northeastern) . (MNR)  535 

fire 

appeals,  Fire  Protection  and  Prevention  Act,  1997,  Ontario  Fire  Code  .  (PSS)  627 

educational  programs  related  to  fire  investigations .  (PSS)  626 

emergency  planning . (MNR)  532 

evaluate  occurrences  to  determine  factors  that  may  have  contributed  to  life 

loss . (PSS)  626 

Fire  Safety  Commission,  adjudicative  agency  .  (PSS)  628 

fire  service  certification  program  .  (PSS)  626 

forest,  prevention  and  detection,  aviation  services . (MNR)  532 

management,  emergency  response  services  . (MNR)  526 

Ontario  Fire  College .  (PSS)  628 

regional  training  for  municipal  fire  fighters  .  (PSS)  628 

safety  awards  to  citizens,  firefighters  and  organizations .  (PSS)  625 

safety,  review  construction  plans,  education  facilities,  institutional, 

government  buildings . (PSS)  627 

service  publications . < .  (PSS)  625 

training  programs,  curriculum  assistance  to  fire  departments .  (PSS)  628 

Fire  Safety  Commission .  (PSS)  628 

firefighter 

awards  program .  (PSS)  625 

First  Nations 

Aboriginal  Healing  and  Wellness  Strategy . (CFC)  221 


64 


KEY  WORD  INDEX 


Constables,  approves  appointments . .  .  (PSS)  629 

emergency  response  advice  and  assistance .  (PSS)  621 

See  also  aboriginal 
See  also  native 

fish 

See  fishing 

fisheries 


fish  harvests,  fishing  regulations  and  stocking . (MNR)  544 

fisheries  and  wildlife  programs,  Fish  and  Wildlife  Advisory  Board . (MNR)  554 

management  of  Great  Lakes  fisheries,  Ontario’s  fish  culture  operations . (MNR)  533 

Outdoors  Card  and  licensing  programs . (MNR)  533 

research,  climate  change,  impacts  of  invading  species . (MNR)  544 

restoration  of  Atlantic  salmon  in  Lake  Ontario . (MNR)  544 

fishing 

licences  . (CBS)  255 

tourist  information,  publications . (MTR)  632 

travel  counselling,  recreation  opportunities . . . (MNR)  547 

Fitzroy  Provincial  Park  (Southeastern) . (MNR)  535 

flood 

claims  against  the  Ministry  of  Transportation  due  to  construction 

drainage/flooding .  (MTO)  666 

damage,  Ottawa  River  Basin,  Canada-Ontario-Quebec  Agreement  . . .  - . (MNR)  554 

emergency  planning . (MNR)  532 

partnership  programs  to  protect  natural  resources . (MNR)  534 

food 

consulting  services  to  the  food  processing  industry . (OMAF)  152 

industry,  one- window  source  of  information  on  programs  and  services . (OMAF)  140 

industry  standards  on  food  grades,  processes  and  regulatory  compliance  ....  (OMAF)  152 

inspection  at  processing  plants  and  other  points  of  distribution . (OMAF)  141 

inspection  of  food  premises . v . (MOH)  452 

Ontario  Food  Terminal,  central  marketplace  for  growers  and  wholesalers  .  .  .  (OMAF)  159 

safety,  24  hour  Emergency  Situation  ResponseTeam . (OMAF)  148 

safety  and  quality  standards,  foods  of  plant  origin . (OMAF)  142 

See  also  agriculture 
forensic  science 

Centre  of  Forensic  Sciences  .  (PSS)  620 

law  enforcement  evidence . (PSS)  620 

library,  educational  materials  .  (PSS)  620 

forest 

agroforestry  advisory  services . (OMAF)  138 

Algonquin  Forestry  Authority . (MNR)  553 

fire  prevention  and  detection,  aviation  services,  emergency  planning . (MNR)  532 

implementation  of  forest  legislation,  standards . (MNR)  532 

Northern  Forest  Ecosystem  Research,  boreal  ecosystems . (MNR)  545 

Ontario  Forest  Research  Institute,  conservation  of  Ontario’s  forest 

ecosystems . (MNR)  545 

preservation,  fish  and  wildlife  habitat,  soil  and  water  resources . (MNR)  553 

protection  of  moose,  wildlife  and  fish  habitat,  tourism  values . (MNR)  545 

public  information,  publications . (MNR)  547 

regeneration,  aesthetics  and  preservation  of  diverse  vegetation  types . (MNR)  553 

resources  management,  wood  supply,  licensing,  wood  measurement  . (MNR)  532 

softwood  lumber  trade  issues  . (MNR)  532 

Workplace  Safety  and  Insurance,  sector  services . (LAB)  483 

francophone 

adults  literacy  programs . (TCU)  657 

French  Language  Services  Act . (OFA)  404 


KEY  WORD  INDEX 


65 


information  on  the  province’s  French-speaking  population . (OFA)  404 

See  also  French 

fraud 

control,  Ontario  Disability  Support  Program  . . (CFC)  249 

grant  and  tax  credit  claims . (FIN)  390 

investigation,  Health  Services  utilization  and  payment . (MOH)  435 

prevention,  detection,  health  system . . . (MOH)  430 

Welfare  Fraud  Hotline . (CFC)  248 

freedom  of  information 

Information  and  Privacy  Commissioner . (IPC)  129 

investigates  wrongful  collection,  use  or  disclosure  of  personal  information . (IPC)  1 29 

reviews  government  decisions  about  access  to  information . (IPC)  129 

Freedom  of  Information  and  Protection  of  Privacy . (OMAF)  149 

Freedom  of  Information  and  Protection  of  Privacy . (MAH)  510 

freight 

Freight  Office  .  (MTO)  683 

rail,  bus,  ferry,  marine  transportation,  northern  Ontario . (NDM)  576 

French 

advisory  services  to  colleges,  French  language  education . (TCU)  652 

advisory  services  to  universities,  French-language  education  and 

programming . (TCU)  654 

coordination  of  government-wide  delivery  of  French  language  services . (OFA)  404 

curricula  for  French-language  elementary  and  secondary  education . (EDU)  322 

distance  education . (TCU)  652 

educational  television  network,  TFO,  TVOntario . (TCU)  662 

elementary  /secondary  funding  programs . (EDU)  322 

Hansard  Reporting  and  Interpretation  Services . (LEG)  126 

Official  Languages  Monitor  Program . (EDU)  327 

resolve  disputes,  education  programs  in  the  language  of  a  minority  group . (EDU)  332 

translation  and  publication  of  Ontario  regulations  . (MAG)  194 

translation  and  terminology  services  for  the  Ontario  Government . (MBS)  502 

See  also  francophone 

Frontenac  Provincial  Park  (Southeastern)  . (MNR)  535 

fruit 

central  marketplace  for  Ontario  growers  and  produce  wholesalers  . (OMAF)  159 

Export  Marketing,  agri-food  products . . (OMAF)  143 

Foodland  Ontario  promotion  program,  brand,  retail  and  client  services . (OMAF)  143 

inspection  services  at  processing  plants  and  other  points  of  distribution . (OMAF)  141 

licensing  of  processors,  grapes,  tender  fruit,  apples . (OMAF)  159 

supervising  marketing  boards,  commodity  regulation  . (OMAF)  159 

See  also  crops 
fuel 

International  Fuel  Tax  Agreement . (FIN)  376 

Tax  for  Fuel  Conservation . (FIN)  376 

Fuel  Acquisition  Permit  -  FT  A . (FIN)  388 

Fuel  Acquisition  Permit  -  Kerosene  (FT A)  . (FIN)  388 

Fuel  Acquisition  Permit  -  Tobacco  Curing  (FTA) . (FIN)  388 

Fuel  Tax . (FIN)  388 

fuels 

collection  and  refunds,  gas  and  fuel  taxes . (FIN)  387 

policy  on  supply,  distribution  and  pricing . (ENG)  337 

funding 

AIDS,  community-based  groups,  Ontario  HIV  Treatment  Network . (MOH)  413 

broader  education  policy  changes . (EDU)  320 

Canada-Ontario  Special  Agreement . (EDU)  322 

capital,  water  and  sewage  infrastructure . (ENE)  360 


66 


KEY  WORD  INDEX 


Official  Languages  in  Education  Agreement  . (EDU)  322 

Ontario  Graduate  Scholarship  program . (TCU)  662 

physicians,  Alternate  Payment  Program . (MOH)  427 

program  to  assist  sport,  culture  and  tourism  infrastructure  in  Ontario . (MTR)  634 

student-focused  funding  grant  regulations  .  . . . (EDU)  320 

SuperBuild  Strategy . (MTR)  634 

See  also  financial  assistance 
See  also  grants 
funeral 

consumer  compensation  claims,  prepaid  services  not  received  . (CBS)  265 

mediate  consumer  complaints . (CBS)  265 

Ontario  Board  of  Funeral  Services,  regulates  industry . (CBS)  265 

fur 

reconstruction  of  original  fur  trade  headquarters.  Old  Fort  William . (MTR)  640 

wildlife  research  . (MNR)  545 

Fushimi  Lake  Provincial  Park  (Northeastern)  . (MNR)  535 


G 

GAINS 

program  information . (FIN)  376 

gambling 

treatment,  prevention  and  research  of  problem  gambling . .  .  (MOH)  415 

gaming 

charitable  and  casino,  licences  and  regulates  . (CBS)  297 

Ontario  Lottery  and  Gaming  Corporation  (OLGC) . (MAG)  200 

Gaming  Control  Act,  1992  . (CBS)  297 

garbage 
See  waste 
gardens 

botanical,  Niagara  Parks . : . (MTR)  643 

Queen  Elizabeth  Gardens  . (MTR)  644 

Royal  Botanical  Gardens . (MCL)  3 1 2 

gasoline 

policy  on  supply,  distribution  and  pricing . (ENG)  337 

tax  appeals . (FIN)  391 

Gasoline  Tax . (FIN)  388 

Gazette 

Ontario  Gazette,  purchase . (CBS)  259 

Ontario  Gazette  subscriptions . (CBS)  260 

General  Mining  Land  Information . (NDM)  565 

GEO  Enterprises  Ontario  . . . . (NDM)  562 

Geochemical  Analyses . (NDM)  562 

geodetic  services 

develops  and  publishes  standards,  guidelines,  specifications  for  surveys . (MNR)  546 

Global  Positioning  System,  COSINE  database.  Base  Data  Infrastructure . (MNR)  546 

geographic  names 

Geographic  Names  Board  Act,  official  geographic  names  database . (MNR)  546 

Ontario  Geographic  Names  Board,  recommends  names  to  be  used  on  maps  . .  .  (MNR)  554 

geology 

field  investigations  on  known  mineral  deposits  . (NDM)  566 

mapping  of  bedrock  and  mineral  deposits,  Precambrian  Shield . (NDM)  566 

publications,  Mines  Library . (NDM)  562 

Geophysics  Program . (NDM)  566 


KEY  WORD  INDEX 


67 


geoscience 

Assessment  work  submissions,  mining  claims . (NDM)  564 

laboratories,  research  quality  geoanalytical  data . (NDM)  561 

Geoscience  Laboratories . (NDM)  562 

Geoscience  Library . (NDM)  562 

gift  shop 

Legislative  Building  . (LEG)  126 

GO  Transit 

interregional  public  transit  service,  Greater  Toronto,  Hamilton .  (MTO)  694 

golf  course 

Niagara  Parks  Commission . (MTR)  643 

St.  Clair  Parkway  Golf  Course  . (MTR)  644 

Upper  Canada  Golf  Course,  St.  Lawrence  Parks . (MTR)  644 

grain 

collection  of  wheat  samples  for  the  Ontario  Wheat  Board  Survey . (OMAF)  152 

Financial  Protection  Program  . . . *.  (OMAF)  158 

licencing  and  inspection  of  grain  elevators  and  dealers . (OMAF)  151 

sampling  and  weighing  of  grain  at  export  ports . (OMAF)  152 

third-party  sampling  of  grain . (OMAF)  152 

wheat  head/soil  sampling,  analysis  for  the  Canadian  Grain  Commission . (OMAF)  152 

See  also  crops 

Grain  Dealer  Licensing  and  Financial  Protection  Program . (OMAF)  151 

Grain  Elevator  Operator  Licensing  &  Financial  Protection  Program . (OMAF)  151 

Grain  Financial  Protection  Board . (OMAF)  1 5 1 

grants 

administration,  accountability  for  operating  grants  to  school  boards . (EDU)  321 

advisory  services  to  Universities . (TCU)  654 

financial  assistance  to  postsecondary  students . (TCU)  653 

mental  health  research . (MOH)  463 

operating  and  capital  grants  to  colleges . . (TCU)  652 

promote  accessibility,  equal  opportunity  in  business  and  services .  (MCZP)  204 

pupil  accommodation  and  student  transportation . (EDU)  320 

special,  capital  and  operating  grants  to  universities . (TCU)  654 

Working  Partnerships,  Aboriginal  Community  Capital  Grants  Program . (NAT)  521 

See  also  financial  assistance 
See  also  funding 

Grants  to  Provincial  and  Community  Recreation  Organizations . (MTR)  640 

Grape  Processor  Licence . (OMAF)  159 

Great  Lakes 

fisheries  and  resources  management . (MNR)  533 

fisheries,  impacts  of  invading  species,  gobies . 7. . (MNR)  544 

Greenwater  Provincial  Park  (Northeastern) . (MNR)  535 

grievance 

constituting  boards  of  arbitration,  appointing  single  arbitrators . (LAB)  476 

coordinating  OPS  grievances . (MBS)  487 

crown  employees,  public  service . (LAB)  478 

maintains  a  roster  of  qualified  arbitrators . (LAB)  476 

teachers . (EDU)  333 

Grundy  Lake  Provincial  Park  (Central) . (MNR)  535 

Guaranteed  Annual  Income  System . (FIN)  386 

guardian 

Children’s  Lawyer  (formerly  the  Official  Guardian)  . (MAG)  188 

financial  guardianship  services,  mentally  incapable  clients . (MAG)  191 

investigates  allegations  of  serious  harm  to  incapable  adults . (MAG)  190 

mentally  incapable  adults,  personal  care  guardianship  services . (MAG)  1 89 

Public  Guardian  and  Trustee  . . (MAG)  189 


68 


KEY  WORD  INDEX 


registry . (MAG)  190 

requests  to  appoint  guardian . (MAG)  190 

H 

Halfway  Lake  Provincial  Park  (Northeastern) . (MNR)  535 

handicapped 

See  disabilities 

Hansard 

purchase,  Publications  Ontario . (CBS)  259 

reports,  available  on  the  Internet . (LEG)  126 

verbatim  transcripts  of  the  sittings  of  the  Legislature,  publication . (LEG)  126 

hazardous  waste 

Information  Network . (ENE)  359 

management,  minimization,  diversion,  recycling . (ENE)  362 

health 

aboriginal,  health  access  centres,  promotion/education  . (CFC)  221 

Academic  Health  Science  Centres,  Alternative  Funding  Plans . (MOH)  427 

ambulance  services,  land  and  air  transportation . (MOH)  407 

appeals,  decisions  of  the  Ontario  Health  Insurance  Plan  respecting 

eligibility  and  payment . (MOH)  462 

appeals,  decisions  with  respect  to  licensing  of  independent  health  facilties  ....  (MOH)  462 

appeals,  Employer  Health  Tax . (FIN)  391 

appeals,  self-regulating  colleges,  applications  for  registration . (MOH)  462 

appeals,  self-regulating  colleges,  reviews  decisions  of  complaints 

committees . (MOH)  462 

Community  Health  Centres,  integrated  primary  care . (MOH)  413 

District  Health  Councils,  research,  identify,  district  health  needs . (MOH)  459 

Employer  Health  Tax  applications  . (CBS)  254 

Family  Health  Networks,  primary  care . (MOH)  433 

family,  injury  prevention,  expert  consultation  and  advice  . (MOH)  451 

Health  Tax  for  the  Self-Employed  applications  .  .  . . . (CBS)  254 

Independent  Health  Facilities,  diagnostic  tests,  treatment  and  surgical 

services . (MOH)  428 

information,  Employer  Health  Tax . (FIN)  376 

Network,  linking  pharmacies  with  the  Ontario  Drug  Benefit  Program . (MOH)  430 

Ontario  Mental  Health  Foundation,  grants,  research . (MOH)  463 

public  health  agencies,  health  promotion,  disease  prevention  programs  . (MOH)  452 

public  health,  research  and  evaluation,  epidemiology . (MOH)  451 

Women’s  Health  Council  Secretariat . (MOH)  448 

See  also  medical 
See  also  mental  health 

health  and  safety 

appeals,  Health  and  Safety  Inspectors,  orders  and  decisions  .  . . . (LAB)  481 

assessment  of  chemical  and  biological  agents . (LAB)  472 

construction  industry . (LAB)  470 

hazards  associated  with  inactive,  abandoned  and  orphaned  mine  sites . (NDM)  564 

industrial,  all  sectors  other  than  construction  and  mining . (LAB)  470 

mining  industry . (LAB)  471 

occupational,  information . (LAB)  471 

statistical  analysis  of  occupational  health  data . (LAB)  472 

Workplace  Safety  and  Insurance  Board  . (LAB)  483 

workplace,  small  business  services . (LAB)  484 


KEY  WORD  INDEX 


69 


health  insurance 

appeals,  decisions  of  the  Ontario  Health  Insurance  Plan  respecting 

eligibility  and  payment . (MOH)  462 

investigation  of  irregularities  in  fee-for-service  claims . (MOH)  462 

payment  of  medical  claims . (MOH)  435 

recommendations,  eligibility  of  insured  services  . (MOH)  462 

registration,  information,  issuance  of  Health  Cards  . (MOH)  435 

registration  of  eligible  health  care  providers . (MOH)  435 

See  also  OHIP 

Health  Professionals  Recruitment  Tour . (NDM)  573 

Health  Service  Organization . (MOH)  434 

Healthy  Futures  for  Ontario  Agriculture . (MAH)  515 

hearings 

appeals,  decisions  on  General  Welfare  Assistance  (GW A)  . (CFC)  250 

appeals,  decisions  on  Vocational  Rehabilitation  Services  (VRS)  Family 

Benefits  (FBA) . (CFC)  250 

appeals,  designation  of  archaeological  or  historic  sites . (MCL)  309 

appeals,  environmental  approvals,  licences,  permits,  orders . (ENE)  367 

appeals,  refusal  of  archaeological  licences . (MCL)  309 

applications  for  registration  to  self-regulating  colleges  . (MOH)  462 

bail . (MAG)  183 

capacity  to  consent  to  treatment,  admission  to  a  long-term  care  facility  . (MOH)  458 

consolidated,  Environmental  Review  Tribunal  and  Ontario  Municipal  Board  . .  .  (ENE)  367 

decisions  concerning  hospital  privileges,  appointments  to  hospital 

medical  staff . (MOH)  462 

disputes,  pay  equity . (LAB)  482 

employer  representation,  Workplace  Safety  and  Insurance  Board . (LAB)  478 

human  rights  violations  . . . . .  (MCZP)  212 

incapacity  to  manage  property,  allow  others  access  to  clinical  records . (MOH)  458 

information  on  matters  before  the  Ontario  Municipal  Board . (MAG)  162 

land  use  planning,  development  charges,  ward  boundaries,  expropriation 

compensation . (MAG)  162 

landlord-tenant  disputes . (MAH)  517 

municipal  designation  of  property,  historical  or  architectural  conservation . (MCL)  309 

refusal,  suspension,  reduction  of  benefit,  Ontario  Works,  Ontario  Disability 

Support  Plan . . . (CFC)  250 

review,  young  persons  in  custody . (CFC)  226 

rulings,  Ontario  Racing  Commission  Judges,  Stewards  officiating  at  races . (CBS)  299 

See  also  appeal 
hepatitis  C 

Ontario  Hepatitis  C  Assistance  Plan  (OHCAP)  . (MOH)  45 1 

heritage 

advice,  technical  assistance  on  heritage  conservation  and  planning . (MCL)  303 

conditional  contributions,  forgivable  performance  and  incentive  term  loans  .  .  .  (NDM)  569 

Cootes  Paradise,  Mediterranean  Greenhouse,  Royal  Botanical  Gardens . (MCL)  312 

funding  assistance,  community  museums,  local  historical  societies . (MCL)  303 

Heritage  Community  Recognition  Program . (MCL)  310 

identifying,  conserving  and  managing  archaeological  resources . (MCL)  303 

manages,  restores  provincially  significant  historic  buildings . (MCL)  310 

natural  heritage  protection,  partnership  programs . (MNR)  534 

negotiates  conservation  easement  agreements  with  owners  of  heritage  sites  ....  (MCL)  310 

Northern  Ontario  Heritage  Fund  Corporation . (NDM)  569 

Ontario  Heritage  Foundation . (MCL)  310 

Ontario  Parks,  protection  of  natural/cultural  heritage . (MNR)  534 

programs,  Doors  Open  Ontario,  Young  Heritage  Leaders . (MCL)  310 

Provincial  Historical  Plaques  Program . (MCL)  310 


70 


KEY  WORD  INDEX 


register  of  designated  heritage  properties . (MCL)  303 

See  also  archaeological 
See  also  conservation 
highways 

carrier  enforcement .  (MTO)  684 

construction  materials,  quality  standards  and  guidelines  .  (MTO)  679 

construction  materials,  testing  and  analysis  .  (MTO)  679 

construction,  Ontario  Provincial  Standards .  (MTO)  678 

design  publications  and  manuals .  (MTO)  678 

standards,  traffic  signs  and  signals,  illumination  and  speed  limits .  (MTO)  679 

traffic  accident  information  files .  (MTO)  679 

See  also  road 
hiking  trails 

tourist  information,  publications . (MTR)  632 

See  also  parks 

historic 

attractions,  Sainte-Marie  among  the  Hurons,  Discovery  Harbour . (MTR)  639 

sites,  Niagara  Parks  Commission  . (MTR)  643 

Uncle  Tom’s  Cabin  Historic  Site,  St.  Clair  Parks . (MTR)  644 

historical 

art,  Art  Gallery  of  Ontario . (MCL)  308 

designation  of  property  for  conservation,  hearings . (MCL)  309 

manages,  restores  provincially  significant  historic  buildings . (MCL)  310 

negotiates,  monitors  conservation  easement  agreements,  owners  of  historical 

buildings . (MCL)  310 

Provincial  Historical  Plaques  Program . (MCL)  310 

history 

Old  Fort  William  Historical  Park . (MTR)  640 

HIV 

See  AIDS 

hoisting 

Materials  testing,  wire  ropes  used  in  mine-hoisting  installations . (LAB)  471 

holidays 

employment  standards,  rules  on  paid  public  holidays,  vacation  pay . (LAB)  469 

home 

appeals,  Ontario  Home  Ownership  Savings  Plan  Act . (FIN)  391 

Ontario  Home  Ownership  Savings  Plan,  information . (FIN)  376 

home  care 

See  long-term  care 
home  for  the  aged 
See  long-term  care 

Home  Oxygen  Program  . . (MOH)  434 

homeless 

Homelessness  and  Family  Violence  Programs . (CFC)  235 

Homelessness  Prevention  Programs . (CFC)  221 

horticulture 

crop  technology,  courses,  factsheets,  technical  production  packages . (OMAF)  138 

Royal  Botanical  Gardens,  scientific  and  research  institution . (MCL)  312 

tours  and  educational  programs,  library . (MCL)  312 

hospitals 

advocacy  and  rights  advice  to  inpatients,  psychiatric  hospitals  . (MOH)  417 

appeals,  hospital  privileges,  appointments  to  medical  staff . (MOH)  462 

housing 

adjudicate  landlord-tenant  disputes . (MAH)  517 

assisting  developers,  of  affordable  housing . (MAH)  513 

construction  of  buildings,  Ontario  Building  Code  . (MAH)  513 


KEY  WORD  INDEX 


71 


forms  and  information  brochures,  landlord  and  tenant  matters . (MAH)  517 

maintenance  of  existing  buildings,  municipal  property  standards  . (MAH)  513 

management  of  province’s  liability  for  social  housing . (MAH)  514 

mortgages  made  available  by  the  Province  of  Ontario . (MAH)  516 

municipal  administration  of  social  housing . (MAH)  514 

Ontario  Housing  Corporation . (MAH)  516 

public  housing,  municipal  control . (MAH)  516 

Research,  analysis  of  housing  market . . (MAH)  513 

supporting  consumer  protection  legislation . (MAH)  513 

supportive  housing  initiatives,  MOHLTC  Homelessness  initiative . (MOH)  416 

human  rights 

complaints  and  violations  hearings .  (MCZP)  212 

investigation  and  enforcement,  mediation  and  conciliation  of  complaints  ....  (MCZP)  212 

Ontario  Human  Rights  Commission . (MCZP)  212 

research  into  patterns  of  discrimination .  (MCZP)  2 1 2 

See  also  discrimination 

Human  Rights  Tribunal  of  Ontario .  (MCZP)  212 

hunting 

licences  . (CBS)  255 

Ontario  Moose  and  Bear  Allocation  Advisory  Committee . (MNR)  554 

public  information,  travel  counselling,  publications,  reading  room . (MNR)  547 

tourist  information,  publications . (MTR)  632 

hydro 

See  electricity 

i 

IJT  of  Middle  Distillate  Fuel  Registration  Certificate-FTA . (FIN)  388 

IJT  Registration  Certificate  -  GTA . (FIN)  388 

IMAGE  Books  . (CBS)  298 

immigrants 

Business  Immigration  Program,  information  seminars . (EOI)  348 

Newcomer  Settlement  Program . . .  (MCZP)  205 

Importer’s  Registration  Certificate  -  FTA  . (FIN)  388 

Importer’s  Registration  Certificate  -  GTA . (FIN)  388 

In-office  and  in-field  Geological  Consultation  and  Advisory  Services . (NDM)  567 

income 

appeals,  Ontario  Guaranteed  Annual  Income  Act,  Income  Tax  Act . (FIN)  391 

income  tax 

See  taxation 

incorporation 

See  business 

Incorporation  of  Business . (CBS)  289 

Incorporation  of  Business/Non-Profit  Corporations . (CBS)  267 

273,  279,  281,  282,  285,  287,  288,  291,  292,  293 

Indians 

See  aboriginal 

industry 

develops  apprenticeship  training  programs,  materials  . (TCU)  660 

develops  competency-based  training  programs . (TCU)  660 

information  service 

labour  relations  and  collective  bargaining . (LAB)  476 

land  registration,  Teranet  Land  Information  Services . (CBS)  271 

Ministry  of  Transportation .  (MTO)  664 


72 


KEY  WORD  INDEX 


Workplace  Safety  and  Insurance  issues . (LAB)  479 

See  also  bilingual  information  and  referral  service 

Information  Services . (CBS)  299 

infrastructure 

investment  policy,  Ontario  SuperBuild  Corporation . (FIN)  402 

municipal  investment  in  vital  public  infrastructure . (FIN)  401 

injuries 

compensation,  result  of  an  act  of  criminal  violence . (MAG)  199 

occupational  health  and  safety,  construction,  window-cleaning  operations . (LAB)  470 

occupational  health  and  safety,  mining  industry . (LAB)  471 

occupational  helath  and  safety,  industrial  workplace . (LAB)  470 

Workplace  Safety  and  Insurance  Board  . (LAB)  483 

See  also  accident 

inquests 

coroners .  (PSS)  623 

inspection 

abattoirs,  meat . (OMAF)  142 

consumer  protection  . (CBS)  261 

dairy  production,  processing  plants . (OMAF)  141 

flue-cured  tobacco . (OMAF)  152 

food,  processing  facilities  and  other  points  of  distribution . (OMAF)  141 

grain  elevators  and  grain  dealers . (OMAF)  151 

Ontario  Structure  Inspection  Manual  .  (MTO)  678 

standards,  fire  safety .  (PSS)  627 

vehicle . . . . .  (MTO)  689 

vehicle,  Central  Region .  (MTO)  686 

See  also  building 

insurance 

agricultural . (OMAF)  150 

approval  of  insurance  rates  for  automobile  insurance,  actuarial  services . (FIN)  393 

approves  automobile  insurance  rates  (premiums)  and  risk  classifications . (FIN)  394 

automobile,  accident  benefits  utilization  trends  . (FIN)  394 

compensation,  people  injured  in  auto  accidents  when  no  automobile  insurance 

exists . (FIN)  394 

complaints,  business  practices  of  insurance  companies . (FIN)  397 

Crop  Insurance . (OMAF)  155 

decisions  of  Ontario  Health  Insurance  Plan  respecting  eligibility,  payment ....  (MOH)  462 

Deposit  Insurance  Corporation  of  Ontario  . (FIN)  392 

deposit  insurance  for  individual  depositors  to  a  limit  of  $100,000  . (FIN)  392 

disputes  over  adjustments  of  loss  on  crop  insurance  contracts,  appeals . (OMAF)  157 

enquiries,  Crop  Insurance . (OMAF)  156 

final  level  of  appeal,  Workplace  Safety  and  Insurance . (LAB)  482 

government’s  insurance  needs,  acquisition,  claims . (MBS)  503 

income  and  premium  tax  on  insurance  companies . (FIN)  383 

investigation  of  inappropriate  fee  for  service  claims . (MOH)  462 

licensing  of  companies,  life  insurance  agents,  corporate  agencies,  adjusters . (FIN)  396 

mediation,  arbitration,  appeals,  disputes  between  insurance  companies . (FIN)  397 

Ontario  Health  Insurance  registration,  payment  of  claims . (MOH)  435 

public  trust  in  the  regulated  sectors,  Financial  Services  Commission  . (FIN)  393 

recommendations,  eligibility  of  insured  health  services . (MOH)  462 

review  automobile  insurance  forms . (FIN)  394 

review  automobile  insurance  underwriting  rule  of  filings . (FIN)  394 

Statutory  Accident  Benefits  Schedule  of  the  Insurance  Act . (FIN)  394 

Workplace  Safety  &  Insurance  claims,  advises,  represents  workers  . (LAB)  479 

Workplace  Safety  and  Insurance  Board,  frontline  services . (LAB)  483 

Workplace  Safety  and  Insurance  Board  Services,  small  business  employer  ....  (LAB)  484 


KEY  WORD  INDEX 


73 


Workplace  Safety  and  Insurance,  representation,  advice  to  employers . (LAB)  478 

See  also  health  insurance 

insurance  board 

business  registration,  Workplace  Safety  and  Insurance  Board . (CBS)  254 

Workplace  Safety,  advises,  represents  workers . (LAB)  479 

Workplace  Safety  and  Insurance  Appeals  Tribunal  . (LAB)  482 

Workplace  Safety  and  Insurance  Board  . (LAB)  84 

Interest  Relief  Plan . (TCU)  653 

international 

analysis  and  advice  on  international  issues  and  events . (EOI)  340 

helps  Ontario  businesses  expand  sales  in  Latin  America,  Europe,  Africa,  Asia  .  .  .  (EOI)  352 

helps  Ontario  businesses  expand  sales  into  United  States,  European  Union . (EOI)  353 

investor  assistance  service,  manufacturing  and  tradable  services . (EOI)  349 

Market  Ontario  investment,  International  Sales . (EOI)  350 

trade  promotion  programs,  export  missions,  marketing,  Agri-Food . (OMAF)  144 

transfer  of  adult  offenders .  (PSS)  583 

International  Fuel  Tax  Agreement  (IFTA)  Licencing  -GTA,  FTA  . (FIN)  388 

interprovincial 

Interprovincial  Standards  (Red  Seal)  examinations,  skilled  occupations . (TCU)  660 

Ontario’s  participation  in  major  meetings  and  conferences . (MIA)  465 

relations,  policies  and  program  issues,  negotiating  and  communications 

advice . (MIA)  465 

intestate 

estates  administration  . (MAG)  190 

investigation 

adequacy  and  effectiveness  of  policing  services .  (PSS)  629 

carrier  operations .  (MTO)  685 

contaminant  damage  to  property,  Environmental  Protection  Act . (OMAF)  157 

environmental . (ENE)  364 

fire  occurences . (PSS)  626 

independent  investigations,  allegations  of  sexual  impropriety,  Correctional 

Services  employees .  (PSS)  598 

milk  and  milk  products . (OMAF)  141 

Ontario  Human  Rights  Code  complaints .  (MCZP)  212 

resource  violators.  Integrated  Provincial  Compliance  Program . (MNR)  526 

serious  injury,  circumstances  involving  police  and  civilians  . (MAG)  195 

significant  violations  of  policy  and  procedures  with  respect  to  offenders .  (PSS)  583 

tax  evasion,  fraudulent  grant  and  tax  credit  claims . (FIN)  390 

Investigations . (FIN)  396 

investment 

appeals,  Community  Small  Business  Investment  Funds  Act . (FIN)  391 

Business  Immigration  Program . (EOI)  348 

Capital  Investment  Plan  Act,  Ontario  Financing  Authority . (FIN)  399 

information,  presentation  services  to  attract,  expand  investment . (EOI)  349 

infrastructure,  Ontario  Superbuild  Corporation . (FIN)  402 

international  investor  assistance,  manufacturing  and  tradable  services . (EOI)  349 

Key  Investment  Account  Program  . (EOI)  349 

market  mineral  exploration  and  development  opportunities . (NDM)  562 

Market  Ontario  investment  generation  activities  in  the  United  States . (EOI)  350 

Market  Ontario  investment,  international  markets . (EOI)  350 

marketing,  promoting  Northern  Ontario . (NDM)  576 

negotiations  of  trade  and  investment  agreements . (EOI)  347 

Ontario  Securities  Commission . (FIN)  402 

program  information,  Ontario  Investment  and  Employee  Ownership  Plan . (FIN)  376 

programs,  rural  Ontario . (MAH)  515 

scientific  research  and  technology  development . (EOI)  35 1 


74 


KEY  WORD  INDEX 


supports  food  processing  client  investment  needs . (OMAF)  141 

tourism  and  recreation,  promotion  of  Ontario  as  a  place  to  invest  . (MTR)  634 

Investment  Readiness  Test . (NDM)  573 

Ipperwash  Provincial  Park  (Southwestern) . (MNR)  535 

Issue  and  Renewal  of  Prospectors  Licence . (NDM)  565 

Ivanhoe  Lake  Provincial  Park  (Northeastern) . (MNR)  535 

j 

jails 

correctional  institutions .  (PSS)  587 

Job  Connect . (TCU)  656 

job  mart 

publishing  . (MBS)  486 

jobs 

apprenticeship  opportunities,  Auto  Service,  Construction,  Manufacturing,  Service 

Sector . (TCU)  658 

construction  workers  and  contractors,  ability  to  work  in  Quebec . (LAB)  477 

Job  Connect . (TCU)  656 

JobGrow  and  Training  Hotline . (TCU)  656 

Ontario  Youth  Apprenticeship  Program . (TCU)  658 

skilled  trade,  learning  by  doing . (TCU)  658 

standard,  employment  and  adult  literacy  services . (TCU)  656 

Summer  Jobs  Service . (TCU)  656 

See  also  employment 

John  E.  Pearce  Provincial  Park  (Southwestern) . (MNR)  535 

judicial 

appointments,  recommend  candidates . (MAG)  199 

prosecution  of  criminal  cases  before  Ontario  courts . (MAG)  183 

jury 

court  services . (MAG)  166 

duty,  summoning  jurors . (MAG)  183 

justice 

See  judicial 

K 

Kakabeka  Falls  Provincial  Park  (Northwestern) . (MNR)  535 

Kap-Kig-Iwan  Provincial  Park  (Northeastern) . (MNR)  535 

Kettle  Lakes  Provincial  Park  (Northeastern) . (MNR)  535 

Killbear  Provincial  Park  (Central)  . (MNR)  535 

L 

laboratory 

Central  Public  Health  Laboratory,  testing  and  prevention  of  diseases . * . .  (MOH)  432 

environmental  testing,  consultation,  research . (ENE)  360 

licensing,  Laboratory  and  Specimen  Collection  Centre  Licensing  Act . (MOH)  433 

Public  Health  Laboratories,  testing,  prevention  of  diseases . (MOH)  43 1 

services,  agri-food . (OMAF)  147 

testing,  quality  control  of  pharmaceutical  products . (MOH)  433 


KEY  WORD  INDEX 


75 


testing,  transportation  system  materials .  (MTO)  679 

labour 

assistance  to  those  facing  workforce  adjustments  (e.g.  business  closures), . (TCU)  654 

employment  standards,  information,  website . (LAB)  470 

internationally-trained  individuals,  access  to  trades . (TCU)  654 

training,  apprenticeship,  employment  preparation . (TCU)  654 

labour  relations 

advice,  elementary/secondary  education  governance . (EDU)  321 

appeals,  employments  standards,  health  and  safety  inspectors . (LAB)  481 

cataloguing  arbitration  awards  for  public  availability . (LAB)  476 

collective  agreements  library . (LAB)  476 

complaints  of  unfair  labour  practices  . (LAB)  481 

illegal  strikes  and  lockouts  . (LAB)  481 

labour  relations/collective  bargaining  information  database . (LAB)  476 

Mediation  Services,  conciliation  services  before  strikes,  lockouts . (LAB)  477 

monitoring  the  progress  of  arbitration  proceedings . (LAB)  476 

Office  of  Arbitration,  constituting  boards,  appointing  single  arbitrators . (LAB)  476 

Ontario  Labour  Relations  Board . (LAB)  481 

represents  the  employer  in  labour  relations  matters  in  the  OPS . (MBS)  487 

trade  union  certification,  termination  of  bargaining  rights . (LAB)  481 

Labour  Sponsored  Investment  Funds . . (FIN)  386 

Lake  Nipigon  Provincial  Park  (Northwestern) . (MNR)  535 

Lake  on  the  Mountain  Provincial  Park  (Southeastern) . (MNR)  535 

Lake  St.  Peter  Provincial  Park  (Southeastern) . (MNR)  535 

Lake  Superior  Provincial  Park  (Northeastern) . (MNR)  535 

lakes 

fisheries,  wildlife  partnership  programs . (MNR)  533 

research,  fisheries,  impacts  of  invading  species . (MNR)  544 

research,  restoration  of  Atlantic  salmon  in  Lake  Ontario . (MNR)  544 

See  also  water 

land 

Aboriginal  land  claims,  negotiations  and  settlements . (NAT)  520 

administration,  registration  and  acquisition  of  mining  lands  . (NDM)  564 

agriculture  policies  related  to  land  use  and  the  Planning  Act . (OMAF)  139 

appeals,  Land  Transfer  Tax . (FIN)  391 

cadastral  surveying  licence,  Ontario  Land  Surveyors  membership  . (MNR)  553 

compensation,  expropriation . (MAG)  162 

computerized  access  to  mining  lands  information  . (NDM)  564 

Crown  Land  Registry  Program,  preserve  Crown  land  title  integrity . (MNR)  534 

Crown  Land  surveying,  geodetic  services . (MNR)  546 

GeoSmart,  improve  access  to  land  information  services . (MNR)  547 

information,  Land  Transfer  Tax,  Provincial  Land  Tax . (FIN)  376 

land  claims  negotiations,  research . . (NAT)  521 

land  use  and  resource  development,  area  south  of  Big  Trout  Lake .  . . .  .  (MNR)  555 

Legal  and  survey  issues  arising  from  registration  of  documents . (CBS)  294 

Mining  Land  Tax,  administration  and  collection . ; . . . (NDM)  565 

North  Pickering  Land  Exchange  Team,  Oak  Ridges  Conservation  Plan . (MAH)  513 

Ontario  Land  Information  Infrastructure . (MNR)  546 

partnership  programs,  liaison  with  Conservation  Authorities . (MNR)  534 

protection  of  life  and  property,  floods,  drought,  erosion . (MNR)  534 

public  access  to  Crown  mineral  rights,  development  of  mining  lands . (NDM)  564 

registry  offices,  records,  electronic  search  . (CBS)  271 

resource  management  responsibilities  relating  to  Native  people  . (MNR)  526 

surveyors,  Council  of  the  Association  of  Ontario  Land  Surveyors . (MNR)  553 

Titles,  Registry,  deeds,  mortgages  and  plans  of  survey . (CBS)  270 

use  management  advice,  environmental  issues . (ENE)  362 


76  KEY  WORD  INDEX 


See  also  Crown  land 
See  also  real  property 

Land  Transfer  Tax . (FIN)  388 

land  use  planning 

applications,  appeals,  Ontario  Municipal  Board . (MAG)  162 

approvals,  education,  training  and  communications . (MAH)  512 

Geographic  Information  Systems  (GIS)  applications . (MAH)  513 

identification  and  promotion  of  new  planning  practices . (MAH)  513 

mineral  exploration  and  development  activity  . (NDM)  566 

research,  analysis  of  land  use  planning  issues . (MAH)  513 

landlord  and  tenant 

hearings,  landlord-tenant  disputes . (MAH)  517 

information  about  Tenant  Protection  Act . (MAH)  517 

Landlord/Tenant  Application  Processing . (MAH)  517 

lands 

appeals,  Mining  and  Lands  Commissioner . (MNR)  524 

language 

Infant  Hearing  Program . (MOH)  45 1 

Languages  of  Instruction  Commission  of  Ontario  . (EDU)  332 

Official  Languages  Monitor  Program . (EDU)  327 

Preschool  Speech  and  Language  Program .  . . (MOH)  45 1 

resolve  disputes,  education  programs  in  the  language  of  a  minority  group . (EDU)  332 

lawyer 

Children’s  Lawyer  (formerly  the  Official  Guardian),  legal  services . (MAG)  188 

represents  personal,  property  rights,  persons  under  a  disability  at  law . (MAG)  188 

layoffs 

See  employment 

LCBO  Brand  List  With  Vendor  and  Agent  Names  . (CBS)  298 

LCBO  List  of  Consignment  Agents . (CBS)  298 

LCBO  Ontario  Agent  List . (CBS)  298 

LCBO  People  Places  Numbers . (CBS)  298 

LCBO  Store  Name  and  Address  Directory . (CBS)  298 

legal  aid 

delivery  of  services  in  Ontario . (MAG)  1 88 

legislation 

bills  and  regulations,  shop  in  person  and  On-line  (POOL)  Web  site  . (CBS)  259 

current  Sessional  documents  tabled  in  the  House . . . (LEG)  126 

Legislative  Assembly,  enacts,  amends  and  repeals  legislation . (MEM)  109 

status  of  legislation  (bills)  from  current  and  previous  Sessions . (LEG)  126 

See  also  bills 
legislative 

dining  room  and  cafeteria.  Tuck  Shop . (LEG)  123 

drafting  services  for  bills  and  regulations . (MAG)  194 

filing  and  publication  of  Ontario  regulations,  translation  in  French . .  .  (MAG)  194 

in-house  security  services,  Legislative  Precinct . (LEG)  127 

Members’  Public  Disclosure  Statements,  Integrity  Commissioner .  (ICO)  130 

Ontario  Legislative  Television  Satellite  Network,  ONT.  PARL . (LEG)  125 

preparation  of  annual  statute  books . (MAG)  1 94 

Legislative  Assembly 

considers  proposals  for  legislation  or  bills . (MEM)  109 

general  elections  and  by-elections  of  Members  to  the  Legislative  Assembly ....  (OCE)  130 

Legislative  Building  tours,  gift  shop . (LEG)  126 

Page  Program,  Student  Usher  Program . (LEG)  126 

procedural  and  administrative  support  to  Standing  and  Select  Committees . (LEG)  125 

public  inquiry  service  and  tourist  information  . (LEG)  126 


KEY  WORD  INDEX 


77 


legislature 

French  and  English  inteipretation  services . (LEG)  126 

Index  information  on  Hansard  for  the  current  and  past  sessions . (LEG)  126 

maintains  public  disclosure  statements  of  Members,  Executive  Council . (LEG)  121 

verbatim  transcripts  of  the  sittings  of  the  Legislature,  official  report 

(Hansard) . (LEG)  126 

LIB 

Liberal  Party  . (LEG)  128 

libraries 

Royal  Ontario  Museum  specialized  libraries . (MCL)  3 1 3 

library 

art  reference.  Art  Gallery  of  Ontario . (MCL)  308 

botany  and  ornamental  horticulture,  Royal  Botanical  Gardens . (MCL)  312 

Brian  Fleming  Research  and  Learning  Library . (EDU)  316 

Collective  Agreements  Library . (LAB)  476 

educational  materials,  forensic  science .  (PSS)  620 

GO  Transit .  (MTO)  694 

grant  and  pay  equity  programs  . (MCL)  303 

Mines  and  Minerals  reference  library . (NDM)  567 

Mines  Library,  publications  on  geology,  mining  and  mineral  resources  . (NDM)  562 

Ministry  of  Culture,  Ontario  Library  Service  -  North . (MCL)  310 

Ministry  of  Culture,  Southern  Ontario  Library  Service  . (MCL)  314 

Natural  Resources . (MNR)  547 

Old  Fort  William  resource  library . (MTR)  640 

policing,  OPP  Eric  Silk  Library .  (PSS)  616 

Public  Libraries  Act,  Public  Library  Services  Awards . (MCL)  303 

research  and  information  services  to  MPPs  and  staff,  Legislative  Library . (LEG)  123 

small  business  start-up  resource  material,  Northern  Ontario  . (NDM)  575 

licence 

appeals,  Child  and  Family  Services  Review  Board . (CBS)  298 

appeals,  Commercial  Registration  Appeal  Tribunal . (CBS)  298 

appeals,  environmental . (ENE)  367 

appeals,  Licence  Suspension  Appeal  Board  (Transportation) . (CBS)  298 

appeals,  Private  Vocational  School  Review  Board . (CBS)  298 

Beef  Cattle  Financial  Protection  Program . (OMAF)  141 

bus  for-hire  services . (MTO)  694 

cadastral  surveying,  Association  of  Ontario  Land  Surveyors . (MNR)  553 

charitable  and  casino  gaming,  lottery  schemes,  bingos,  raffles . (CBS)  297 

hunting  and  fishing . (CBS)  255 

liquor  and  liquor  licenced  premises,  sale  and  service . (CBS)  297 

Mining  lease  and  licence  rentals,  mining  lands . (NDM)  565 

Motor  Vehicle  Inspection  Station  (MVIS)  licences  .  (MTO)  686 

oversize/overweight  vehicle  permits .  (MTO)  686 

refusal  of  archaeological  licences,  appeals . (MCL)  309 

Review  Board,  Agriculture,  Food  and  Rural  Affairs  Appeal  Tribunal . (OMAF)  157 

scalers,  wood  measurement . (MNR)  553 

Special  Occasion  Permit  events . (CBS)  297 

theatres,  video,  DVD,  film  distributors  and  video  retailers . (CBS)  261 

trucking/bus  operating  licences .  (MTO)  686 

See  also  permit 
See  also  registration 

Licence  to  Participate  in  Racing . (CBS)  299 

licensing 

educational  software,  administers  programs . (EDU)  326 

environmental  approvals . (ENE)  355 

financial  institutions  and  intermediaries . (FIN)  396 


78 


KEY  WORD  INDEX 


Fish  and  Wildlife,  Outdoors  Card . (MNR)  533 

grain  elevators,  dealers  . (OMAF)  151 

medical  laboratories,  specimen  collection  centres  . (MOH)  433 

processors  of  regulated  commodities  . (OMAF)  159 

programs,  environmental . (ENE)  363 

race  track  operators,  teletheatre  locations,  racing  participants . (CBS)  299 

records  for  drivers  and  vehicles .  (MTO)  692 

renewals,  change  of  address,  Drivers  and  Vehicles  Office .  (MTO)  692 

requirements  for  the  sale  and  use  of  pesticides . (ENE)  355 

lie  detector 

tests,  employment  standards . (LAB)  469 

liens 

file  notice  of  security  agreements . (CBS)  268 

non-possessory,  repairers  and  storers  of  goods . (CBS)  268 

paper  and  electronic  registrations  and  searches . (CBS)  268 

liquor 

licences,  sale  and  service  of  liquor,  liquor  licenced  premises . (CBS)  297 

Liquor  Control  Board  of  Ontario . (CBS)  298 

sale,  distribution,  production,  importation  . (CBS)  298 

Special  Occasion  Permit . . (CBS)  297 

See  also  alcohol 

Liquor  Enforcement . (CBS)  297 

Liquor  Licences  . (CBS)  297 

literacy 

adult,  basic  skills . . . (TCU)  656 

Anglophone,  Francophone,  Native  and  Deaf . (TCU)  657 

funds  programs  offered  by  community  agencies,  school  boards,  CAATs . (TCU)  657 

Ontario  Secondary  School  Literacy  Course  . (EDU)  326 

Literacy  and  Basic  Skills  . (TCU)  656 

Literacy  and  Basic  Skills  Program . (TCU)  657 

litigation 

constitutional  matters . (MAG)  193 

legal  representation  of  the  Crown . (MAG)  193 

livestock 

claims,  damage  or  injury  caused  by  a  contaminant . (OMAF)  157 

Damage  Programs . (OMAF)  146 

genetics,  nutrition  and  animal  health  improvement  technology  programs  ....  (OMAF)  138 

inspection  services,  processing  plants  and  other  points  of  distribution . (OMAF)  141 

licences,  Beef  Cattle  Financial  Protection  Program . (OMAF)  141 

management,  livestock  and  alternate  livestock  species . . (OMAF)  138 

meat  inspection,  proper  disposal  of  deadstock . (OMAF)  142 

medicines,  legislation  and  regulations . (OMAF)  158 

on-farm  quality  assurance,  production  systems  programs . (OMAF)  138 

protect  producers  in  the  event  a  licensed  dealer  defaults  on  payment . (OMAF)  158 

veterinary  inspection  services  for  abbattoirs  and  sales  bams . (OMAF)  142 

See  also  beef 
See  also  meat 

Livestock  Medicines  Act  Program . (OMAF)  139 

Livestock,  Poultry  and  Honey  Bee  Protection  Act  -  Part  I:  Wolf/Coyote 

Predation  Program . (OMAF)  145 

Livestock  Poultry  and  Honey  Bee  Protection  Act  -Part  II  -  Damage  to  Honey 

Bee  Colonies  by  Bears  Compensation  Program . (OMAF)  145 

Livestock  Programs  -  Beef,  Dairy,  Swine,  Equine,  Sheep,  Poultry,  Aquaculture 

and  Alternative  Species . (OMAF)  139 

loan 

farm  programs . (OMAF)  146 


KEY  WORD  INDEX 


79 


loan  and  trust  companies,  licensing . (FIN)  396 

loan  application  to  support  municipal  infrastructure  projects . (FIN)  401 

Ontario  Cultural  Attractions  Fund . (MCL)  310 

public  trust  in  the  regulated  sectors,  Financial  Services  Commission  . (FIN)  393 

registration,  security  agreements,  liens . (CBS)  268 

See  also  financial  assistance 
See  also  grants 

Loan  Forgiveness  Program . (TCU)  653 

lobbyists 

See  registration 

Local  Roads  Boards . (NDM)  573 

Local  Services  Boards . (NDM)  573 

lockouts 

conciliation  services  before  resorting  to  strikes  or  lockouts . (LAB)  477 

illegal  lockouts,  adjudicates  labour  relations  matters . (LAB)  481 

Logistics  Consulting . (NDM)  573 

logs 

See  timber 

Long  Point  Provincial  Park  (Southwestern) . (MNR)  535 

long-term  care 

eligibility  determination,  support  services  at  home  and  in  schools . (MOH)  455 

facilities,  nursing  homes,  homes  for  the  aged . (MOH)  455 

facilities,  standards  and  guidelines . (MOH)  414 

grants,  assistive  devices,  ostomy  supplies,  needles  &  syringes,  oxygen . (MOH)  434 

Levels  of  Care  Classification  of  long-term  care  residents . (MOH)  414 

Long-Term  Care  Redevelopment  Project . (MOH)  449 

public  information  on  programs . (MOH)  435 

service  information  and  referral.  Community  Care  Access  Centres . (MOH)  455 

Long  Term  Care  Operational . (MOH)  413 

lottery 

licences  . (CBS)  297 

province-wide  lottery  games;  Ontario  Lottery  and  Gaming  Corporation . (MAG)  200 

lumber 

See  timber 

M 

MacGregor  Point  Provincial  Park  (Southwestern) . (MNR)  535 

machinery 

resolves  disputes  regarding  the  sale,  repair  and  safety  of  farm  machinery  ....  (OMAF)  157 

MacLeod  Provincial  Park  (Northwestern) . (MNR)  535 

Maintenance  and  Access  to  Documents  Filed  Under  the  Mining  Act . (NDM)  565 

Manufacturer’s  Licence . (CBS)  297 

Manufacturer’s  Representative  Licence . (CBS)  297 

manufacturing 

services,  assistance  for  international  investors . (EOI)  349 

Workplace  Safety  and  Insurance  Board,  sector  services . (LAB)  483 

maps 

geographic . (MNR)  546 

geological,  aeromagnetic  maps  covering  Ontario . (NDM)  563 

geophysical  mapping  of  the  bedrock  and  mineral  deposits,  Precambrian 

Shield . (NDM)  566 

Precambrian  regions  of  the  world . (NDM)  563 

purchase  of  Ontario  geological  maps  . (NDM)  567 


80 


KEY  WORD  INDEX 


See  also  cartography 

Mara  Provincial  Park  (Central) . (MNR)  535 

marine 

database,  identifying,  conserving  and  managing  archaeological  resources . (MCL)  303 

Market  Revenue  Insurance  (Agriculture) . (OMAF)  154 

marriages 

Certificates  of  Registration,  persons  authorized  to  solemnize  marriages . (CBS)  269 

registration,  certificates,  searches . (CBS)  269 

statistics . . . (CBS)  269 

Marten  River  Provincial  Park  (Northeastern) . (MNR)  535 

material 

testing,  wire-ropes,  mine-hoisting  installations . (LAB)  471 

mausolea 

regulates,  licenses . (CBS)  263 

MCI  Services  (Reports) . .. . (NDM)  565 

McRae  Point  Provincial  Point  (Central) . (MNR)  535 

meat 

inspection,  licenced  abattoirs . (OMAF)  142 

See  also  beef 
See  also  livestock 

Mediation . (MAH)  517 

mediation 

between  municipal  police  associations  and  municipal  police  services  boards  .  .  .  (PSS)  630 

consumer  compensation  claims,  prepaid  funeral  services  not  received . (CBS)  265 

dispute  resolution,  conflicts  within  the  Ontario  Public  Service  . (MAG)  194 

disputes  between  insurance  companies  over  accident  benefits . (FIN)  397 

employer  representation,  Workplace  Safety  and  Insurance  . (LAB)  478 

human  rights  violations,  Board  of  Inquiry .  (MCZP)  212 

labour  dispute,  conciliation  services  before  resorting  to  strikes  or  lockouts . (LAB)  477 

Ontario  Human  Rights  Commission .  (MCZP)  212 

medical 

assistance  to  injured  workers . (LAB)  483 

review  inappropriate  fee  for  service  claims . (MOH)  462 

treatment,  diagnostic  tests,  surgical  services,  Independent  Health  Facilities  . . .  (MOH)  428 

See  also  health 

medicine 

livestock,  legislation  and  regulations . (OMAF)  158 

regulate  the  practice  of  veterinary  medicine . (OMAF)  157 

See  also  drug 

Members  of  Provincial  Parliament  (MPPs) 

constituencies . (MEM)  109 

mental  health 

hearings  conducted  under  the  Mental  Health  Act,  Consent  &  Capacity 

Board . (MOH)  458 

research,  grants  and  fellowships . (MOH)  463 

See  also  psychiatric 

metallurgical  operations 

inspect  workplaces,  Occupational  Health  and  Safety . (LAB)  471 

methanol 
See  fuels 

Method  Development . (NDM)  562 

Middle  Falls  Provincial  Park  (Northwestern) . (MNR)  535 

midwifery 

College  of  Midwives  of  Ontario . (MOH)  461 

program,  funds  delivery  of  midwifery  services . (MOH)  414 

Mikisew  Provincial  Park  (Central) . (MNR)  535 


KEY  WORD  INDEX 


81 


milk 

appeals,  disputes  under  the  Milk  Act . (OMAF)  157 

inspection,  production,  processing  plants . (OMAF)  141 

supervising  marketing  boards . .  .  (OMAF)  159 

See  also  dairy 

Mine  Closure  Plans  pursuant  to  Part  VIII  of  the  Mining  Act . (NDM)  564 

mineral 

advises  prospectors  and  public  . (NDM)  561 

economic  development  of  Ontario  mineral  resources . (NDM)  563 

expansion  of  Ontario  industrial  mineral  and  dimension  stone  industries . (NDM)  563 

geoanalytical  facility,  mineralogical  and  elemental  analytical  services . (NDM)  561 

geochemical  investigation,  Quaternary  and  Paleozoic-age  materials . (NDM)  568 

geological  and  geophysical  mapping,  Precambrian  Shield . (NDM)  566 

geological  consultation  and  advisory  services . (NDM)  566 

information  centre,  reference  library,  database,  maps,  reports . (NDM)  567 

investment,  market  mineral  exploration  and  development  opportunities . (NDM)  562 

Mines  library,  publications  on  mineral  resources . (NDM)  562 

public  access  to  Crown  mineral  rights . (NDM)  564 

public  access  to  geoscience  databases,  resource  materials . (NDM)  566 

public  forums  to  promote  Ontario’s  minerals  industry . (NDM)  566 

publications,  reports  and  maps,  sales . (NDM)  563 

resources,  public  information  and  publications . (MNR)  547 

Mineral  Deposit  Program . (NDM)  566 

Mineral  Development  Program . (NDM)  564 

Mineral  Resource  Assessments . (NDM)  567 

Mineralogical  Services . (NDM)  562 

mining 

administers  Mining  Tax  Act . (FIN)  383 

administers  Part  VII  of  the  Mining  Act . (NDM)  563 

appeals,  Mining  Act,  Aggregate  Resources  Act . (MNR)  524 

appeals.  Mining  Tax  . (FIN)  391 

claims,  reviews  assessment  work  submissions . (NDM)  564 

collection  of  Mining  Land  Tax,  Lease  and  License  rentals . (NDM)  565 

computerized  access  to  mining  lands  information  . (NDM)  565 

database,  patented,  leased  and  licensed  Mining  Lands . (NDM)  565 

ensure  sites  are  developed  and  closed  safely . (NDM)  563 

exploration  and  potential  development  of  mining  lands . (NDM)  564 

inspect  workplaces.  Occupational  Health  and  Safety . (LAB)  47 1 

maximize  the  mining  land  tax  revenues  . (NDM)  564 

Mines  Library,  publications  on  mining  resources . (NDM)  562 

minimize  hazards  associated  with  inactive,  abandoned,  orphaned  mine 

sites . (NDM)  563 

public  access,  computerized  access  to  mining  lands  information . (NDM)  564 

registration  of  mining  lands,  Provincial  Recording  Office . (NDM)  565 

Workplace  Safety  and  Insurance  Board,  sector  services . (LAB)  483 

minor 

Children’s  Lawyer . (MAG)  188 

funds,  mortgages  and  securities  paid  into  court  on  behalf  of  minors . (MAG)  191 

Missinaibi  Provincial  Park  (Northeastern) . (MNR)  535 

Mississagi  Provincial  Park  (Northeastern) . (MNR)  535 

morgue 

See  bodies 

mortgage 

licensing,  mortgage  brokers . (FIN)  396 

Ontario  Mortgage  Corporation . (MAH)  516 

public  trust  in  the  regulated  sectors.  Financial  Services  Commission  . (FIN)  393 


82 


KEY  WORD  INDEX 


registration,  title  search . (CBS)  270 

motion  pictures 
See  film 
motor  vehicle 

Accident  Claims  Fund,  compensation,  no  insurance . (FIN)  394 

Ontario  Motor  Vehicle  Industry  Council,  Dealers  . (CBS)  266 

See  also  vehicles 
movies 
See  film 
MPPs 

constituencies,  Members  of  Provincial  Parliament . (MEM)  109 

municipal 

appeals,  Municipal  Act . (FIN)  391 

by-laws,  court  disposition  of  offences . (MAG)  183 

fire  fighters,  training  programs .  (PSS)  628 

international  investors  assistance,  municipal  and  site-specific  approvals 

expediting . (EOI)  349 

manage  hazardous,  non-hazardous  wastes  . (ENE)  362 

municipal  Financial  Information  Return . (MAH)  5 1 1 

Municipal  Performance  Measurement  Program . (MAH)  511 

Ontario  Municipal  Board,  Environmental  Review  Tribunal,  Consolidated 

Hearings . (ENE)  367 

Ontario  Municipal  Board  information,  certification  of  Board  documents . (MAG)  162 

oversees  Municipal  Freedom  of  Information  and  Protection  of  Privacy  Act  .....  (IPC)  129 

police  associations,  service  boards,  conciliation  service .  (PSS)  630 

tax  on  gross  receipts  in  organized  areas  pursuant  to  Municipal  Act  . . (FIN)  387 

taxation,  appeals  . (MAG)  161 

transportation  system,  Local  Services  Realignment .  (MTO)  683 

See  also  municipalities 

Municipal  Tax  Sales . (NDM)  565 

municipalities 

assist  municipalities  to  access  government  programs . (MAH)  512 

capital  funding  programs  for  water  and  sewage  infrastructure . (ENE)  360 

education,  advisory  services  to  promote  community  planning . (MAH)  512 

emergency  response  advice  and  assistance .  (PSS)  621 

land  use  planning  approvals  . (MAH)  512 

municipal  programs,  education/training  of  municipalities . . (MAH)  511 

support  municipal  investment  in  vital  public  infrastructure . (FIN)  401 

water  and  wastewater  services  to  Ontario  municipalities . (ENE)  368 

See  also  municipal 

Murphys  Point  Provincial  Park  (Southeastern) . (MNR)  535 

museum 

community,  heritage  advice  and  funding  assistance . (MCL)  303 

coordinates  private-sector  fundraising,  ROM  Foundation . (MCL)  3 1 3 

McMichael  Canadian  Art  Collection . (MCL)  309 

Ontario  Police  College  museum .  (PSS)  620 

Ontario  Provincial  Police  Museum .  (PSS)  616 

Royal  Ontario  Museum  (ROM) . (MCL)  313 

N 

Nagagamisis  Provincial  Park  (Northeastern) . (MNR)  536 

name  change 
See  registration 


KEY  WORD  INDEX 


83 


names 

business  names,  registration  and  searches . (CBS)  267 

geographic,  investigates,  recommends  names  on  maps  . (MNR)  554 

official  geographic  names  database . (MNR)  546 

See  also  business  name 
See  also  geographic  names 
native 

adult  literacy  programs . (TCU)  657 

land  claims,  negotiations  and  settlements . (NAT)  520 

natural  resource  management  decisions,  policies . (MNR)  526 

See  also  aboriginal 
See  also  First  Nations 
natural  gas 

approves  construction  of  pipelines,  franchise  agreements  . (ENG)  338 

approves  rates  charged  by  utilities . (ENG)  338 

licenses  companies  that  sell  to  residential  and  commercial  users . (ENG)  338 

policy  on  supply,  distribution  and  pricing . (ENG)  337 

regulatory  o versi ght . (ENG)  338 

natural  resources 
See  mining 
naval 


historic  attraction,  Discovery  Harbour . (MTR)  640 


NDP 

New  Democratic  Party. . . . (LEG)  128 

Newcomer  Settlement  Program  Grants  .  (MCZP)  205 

Neys  Provincial  Park  (Northwestern) . (MNR)  536 

noise 

approves  technical  applications  for  facilties  which  may  emit  a  contaminant 

to  the  air . (ENE)  355 

farm,  protection  from  nuisance  complaints  of  noise . (OMAF)  158 

Normal  Farm  Practices  Protection  Board . (OMAF)  158 

North  Beach  Provincial  Park  (Southeastern) . (MNR)  536 

Northern  Health  Travel  Grants . (MOH)  435 

Northern  Highways  Program . (NDM)  573 

Northern  Ontario 

assistance/infomation  regarding  federal,  provincial  programs . (NDM)  569 

forgivable  performance  loans,  incentive  term  loan,  NOHFC . . (NDM)  569 

Government  Information  Centres . (NDM)  569 

market,  promote  trade  and  investment  . (NDM)  576 

one-stop  access  to  economic  development  services . (NDM)  574 

Northern  Ontario  Heritage  Fund . (NDM)  573 

Northern  Ontario  Heritage  Fund  Corporation . (NDM)  569 

nurseries 

See  child  care 
nurses 

registered  nurses  linked  to  Network’s  on-call  physicians . (MOH)  434 

nursing  home 

licenses  and  pre-sale  applications . (MOH)  414 

placement  coordination  services  for  long-term  care  facilities . (MOH)  455 

program  standards  and  guidelines  .  . .  . . (MOH)  414 

See  also  long-term  care 

nutrition 

livestock,  animal  health  improvement  technology  programs . (OMAF)  138 

promote  high  quality  livestock  production . (OMAF)  138 

See  also  health 


84 


KEY  WORD  INDEX 


o 


occupational  health  and  safety 


occupational  training 

See  training 

offences 

criminal  offences  on  account  of  a  mental  disorder . 

final  disposition,  provincial  and  federal  statutes,  munipal  by-laws,  Ontario 


See  also  crime 

offender 

Adult  correctional  facilities,  development,  operation  and  evaluation  of 


industrial  programs  in  correctional  centres,  provide  work  experience  to  adult 


supervision,  assistance  to  offenders  on  conditional  sentence,  parole,  young 


See  also  criminal 


OHIP 


See  also  health  insurance 


oil 


ombudsman 

complaints  about  the  business  practices  of  insurance  companies . 

investigates  complaints  about  government  decisions,  Ombudsman  Ontario 
See  also  complaint 


.  (MNR) 

536 

.  (MNR) 

536 

. .  .  (FIN) 

391 

.  .  (LAB) 

481 

.  .  (LAB) 

470 

.  .  (LAB) 

470 

.  .  (LAB) 

471 

.  .  (LAB) 

481 

.  .  (LAB) 

483 

.  (MOH) 

463 

.  (MAG) 

182 

.  .  (PSS) 

605 

(MCZP) 

212 

..  (PSS) 

579 

..  (PSS) 

583 

. .  (CFC) 

227 

..  (PSS) 

605 

.  .  (PSS) 

579 

..  (PSS) 

583 

.  .  (PSS) 

584 

..  (PSS) 

583 

..  (PSS) 

629 

..  (PSS) 

591 

. .  (CFC) 

222 

..  (PSS) 

580 

..  (PSS) 

580 

..  (PSS) 

629 

..  (PSS) 

585 

. .  (CFC) 

227 

.  (MOH) 

462 

.  .  (ENG) 

337 

.  (MNR) 

536 

(OMAF) 

138 

. .  .  (FIN) 

397 

. .  (OBD) 

131 

KEY  WORD  INDEX 


85 


Ontario  Business  Connects . (CBS)  254 

272,  273,  274,  275,  277,  278,  279,  280,  281,284,  285,  286,  287,  288,  289,  290,  291 

292,  293,  294 

Ontario  Child  Care  Supplement  for  Working  Families  Program . (FIN)  386 

Ontario  Disaster  Relief  Assistance  Program . (MAH)  5 1 1 

Ontario  Farm  Income  Disaster  Program  (OFIDP) . (OMAF)  145 

Ontario  Feeder  Cattle  Loan  Guarantee  Program  . (OMAF)  1 39 

Ontario  Graduate  Scholarship . (TCU)  653 

Ontario  Health  Insurance . (MOH)  435 

Ontario  Home  Ownership  Savings  Plan . (FIN)  386 

Ontario  Human  Rights  Commission  (Policy  and  Education  Branch)  .  .  . . .  (MCZP)  213 

Ontario  Human  Rights  Inquiries .  (MCZP)  213 

Ontario  Investment  and  Employee  Ownership  Program  . (FIN)  386 

Ontario  Livestock  Medicines  Education  Program . (OMAF)  139 

Ontario  Municipal  Board . (MAG)  162 

Ontario  Municipal  Board  Information  Office . . . (MAG)  162 

Ontario  Opportunities  Fund . (FIN)  386 

Ontario  Parents  Communication  Service . (EDU)  332 

Ontario-Quebec  Exchange  Fellowship . (TCU)  653 

Ontario  Record  of  Performance  Program  for  Sheep . (OMAF)  139 

Ontario  Research  Employee  Stock  Option  (ORESO)  Credit . (FIN)  386 

Ontario  Small  Town  and  Rural  Development  Initiative . (NDM)  573 

Ontario  Small  Town  and  Rural  (OSTAR)  Infrastructure . (MAH)  515 

Ontario  Small  Town  and  Rural  (OSTAR)  Rural  Economic  Development . (MAH)  515 

Ontario  Special  Bursary  Plan . (TCU)  653 

Ontario  Student  Opportunity  Grant  . (TCU)  653 

Ontario  Swine  Herd  Information  Plan . (OMAF)  139 

Ontario  Tax  Reduction . (FIN)  386 

Ontario  Trip  Registration  Certificate  -  Single  Trip  Permit  (FTA) . (FIN)  388 

Ontario  Work  Study  Plan . (TCU)  653 

Ontario  Youth  Apprenticeship  Program . (TCU)  658 

Ontario/Quebec  Health  Study  Program . (TCU)  654 

Ontario’s  Promise 

partnerships  between  business,  governments,  non-profit  agencies, 

communities . (CFC)  217 

Open  to  the  World  -  Video  &  CD-ROM  . (OMAF)  141 

Open  to  the  World  Investment  Factbook . (OMAF)  141 

Operating  Grants  -  School  Boards . (EDU)  320 

OPP 

See  police 

OPSEU 

administers  the  Pension  Plan,  manages  the  Public  Service  Pension  Fund . (MBS)  507 

ORC 

Ontario  Racing  Commission . (CBS)  299 

real  estate  services,  Ontario  Realty  Corporation . (MBS)  507 

Order-in-Council  2688/93 . (CBS)  297 


ores 

See  mineral 

organ  donation 

See  donation 

OSAP 


Ontario  Student  Assistance  Program . (TCU)  653 

Ouimet  Canyon  Provincial  Park  (Northwestern) . (MNR)  536 


86 


KEY  WORD  INDEX 


p 

Page 

Legislative  Page  Program  for  Grade  7  and  8  students . (LEG)  126 

paintings 

See  art 

Pakwash  Provincial  Park  (Northwestern) . (MNR)  536 

Paleozoic  Mapping  Program . (NDM)  568 

Pancake  Bay  Provincial  Park  (Northeastern) . (MNR)  536 

paperback  books 
See  books 
Parent  Council 

parental  advice  on  elementary/secondary  policy  and  program  issues . (EDU)  332 

park 

Old  Fort  William  Historical  Park . (MTR)  640 

parks 

campgrounds,  vacancies,  reservations . (MTR)  632 

campsite  reservations,  facilities . (MNR)  534 

information,  publications . (MNR)  547 

Niagara  Parks  Commission . (MTR)  643 

Ontario  Parks,  protection  of  Ontario  cultural/natural  heritage . (MNR)  534 

St.  Clair  Parks  Commission . (MTR)  644 

St.  Lawrence  Parks  Commission . (MTR)  644 

tourist  information,  publications . (MTR)  632 

parliament 

See  legislature 
parole 

community  supervision  to  adults  and  young  offenders .  (PSS)  591 

offenders  serving  sentences  of  up  to  two  years  less  a  day .  (PSS)  629 

officer  training .  (PSS)  581 

Ontario  Parole  and  Earned  Release  Board  .  (PSS)  629 

supervision,  assistance  to  offenders  on  parole .  (PSS)  580 

supply  pre-parole  reports  to  the  Ontario  Parole  and  Earned  Release  Board .  (PSS)  580 

See  also  probation  and  parole 
pavement 

guidelines  for  materials,  testing  and  analysis .  (MTO)  679 

markings,  highway  maintenance . (MTO)  667 

pay  equity 

hears  disputes  under  the  Pay  Equity  Act,  quasi  judicial  tribunal  . (LAB)  482 

information  and  public  education,  complaint  resolution . (LAB)  481 

Pay  Equity  Commission  . (LAB)  481 

programs,  public  libraries . (MCL)  303 

Pay  Equity  Publications . (LAB)  482 

PC 

Progressive  Conservative  Party . (LEG)  128 

pension 

administers  Public  Service  Pension  Plan . (MBS)  507 

administers  the  OPSEU  Pension  Plan . (MBS)  507 

administers  the  Provincial  Judges  Benefits  Plan . (MBS)  *  508 

enforcement,  Pension  Benefits  Act . (FIN)  398 

ensures  that  pension  plans  registered  comply  with  Pension  Benefits  Act . (FIN)  398 

manages  Public  Service  Pension  Fund . (MBS)  507 

policy,  pension  and  income  security . (FIN)  381 

processes  applications  made  under  the  Pension  Benefits  Act . (FIN)  398 

public  trust  in  the  regulated  sectors,  Financial  Services  Commission  . (FIN)  393 


KEY  WORD  INDEX 


87 


periodical 

Distributors,  register,  central  file . (CBS)  263 

See  also  publications 

permit 

appeals,  environmental . (ENE)  367 

building,  Building  Code  Commission . (MAH)  516 

mineral  development,  permitting  and  regulation . (NDM)  563 

Oversize/Overweight  vehicles .  (MTO)  686 

Retail  Sales  Tax  Vendor  Permit  applications . (CBS)  254 

Special  Occasion,  sale  and  service  of  liquor . (CBS)  297 

vendor,  sale  on  goods,  taxable  services,  admission  prices,  insurance 

premiums . (FIN)  388 

See  also  licence 
See  also  registration 
personal  property 

lien  registration,  searches  . (CBS)  268 

security  registration,  searches . (CBS)  271 

pesticides 

administers  Pesticide  Act . (ENE)  361 

classification  for  new  pesticide  products . (ENE)  368 

integrated  pest  management, commercial  crop  agricultural  producers . (OMAF)  138 

licence  appeals  . . .  . . (ENE)  367 

licensing  for  sale,  use  and  application . (ENE)  355 

minor  use  registration,  technical  support,  crop  producers . (OMAF)  138 

programs  controlling  use . (ENE)  364 

petrochemicals 

policy  on  supply,  distribution  and  pricing . (ENG)  337 

Petroglyphs  Provincial  Park  (Southeastern) . (MNR)  536 

petroleum 

policy  on  supply,  distribution  and  pricing . (ENG)  337 

resources,  partnership  programs . (MNR)  534 

pharmaceutical 

distribution,  Ontario  Drug  Benefit  Formulary/Comparative  Drug  Index . (MOH)  430 

evaluates  requests  for  unlisted  drug  products . (MOH)  429 

evaluates  scientific/educational  pharmacological  matters . (MOH)  429 

quality  assessment  of  drugs  listed  in  the  ODB  Formulary/CDI . (MOH)  429 

supplies,  vaccines,  drugs,  medical  supplies . (MOH)  425 

See  also  drug 
photograph 

records  of  enduring  value,  Archives  of  Ontario . . (MBS)  486 

physicians 

Fee-for-Service  Payment  Program  . (MOH)  435 

remuneration,  payment  for  services,  Alternate  Payment  Program . (MOH)  427 

planning  and  land  use 

See  land  use  planning 

Point  Farms  Provincial  Park  (Southwestern) . (MNR)  536 

police 

appointments  of  First  Nations  Constables . (PSS)  629 

college,  training  program .  (PSS)  619 

complaints,  conduct  or  work  performance  of  a  police  officer .  (PSS)  629 

complaints,  policies  of  or  services  provided  by  a  police  force .  (PSS)  629 

conciliation  between  municipal  police  associations  and  police  services 

boards .  (PSS)  630 

library . (PSS)  616 

mediation-arbitration  service  to  OPP  for  contract  bargaining  disputes .  (PSS)  630 

museum .  (PSS)  616 


88 


KEY  WORD  INDEX 


national  network,  intelligence  on  organized  criminals .  (PSS) 

Ontario  Civilian  Commission  on  Police  Services .  (PSS) 

Ontario  Police  Arbitration  Commission .  (PSS) 

Ontario  Provincial  Police .  (PSS) 

regional/district  offices  and  detachments .  (PSS) 

Special  Investigations  Unit,  civilian  law  enforcement  agency . (MAG) 

See  also  enforcement 

Political  Contribution  Tax  Credit . (FIN) 

pollution 

hotline,  reports  of  spills,  24  hour  basis . . (ENE) 

See  also  environment 
See  also  waste 

Port  Bruce  Provincial  Park  (Southwestern) . (MNR) 

Port  Burwell  Provincial  Park  (Southwestern) . (MNR) 

Potato  Processor  Licence . (OMAF) 

Potholes  Provincial  Park  (Northeastern) . (MNR) 

poultry 

extension  programs  across  Ontario . . . . (OMAF) 

Pounds  Act . (OMAF) 

Precambrian  Geology  Program . (NDM) 

pregnancy 

leave,  employment  standards . (LAB) 

Preparation  of  Lease  Requisitions  . (NDM) 

prescription 

drug  coverage,  Trillium  Drug  Program . . .  (MOH) 

Presqu’ile  Provincial  Park  (Southeastern)  . (MNR) 

privacy 

See  Freedom  of  Information 

probation  and  parole 

community  supervision  to  adults  and  young  offenders .  (PSS) 

officer  training . (PSS) 

supervision,  assistance  to  probationers,  offenders  on  conditional  sentence, 

parole . .  (PSS) 

See  also  parole 

Production  of  public  material  in  French . (OF A) 

PROFIT  Food  Export  Seminar . (OMAF) 

propane 

program  information,  Propane/ Alternative  Fuel  Refunds . (FIN) 

See  also  fuels 

Propane  Exemption  Certificate  -  GTA . (FIN) 

property 

assessment,  program  information . (FIN) 

claims  due  to  construction  vibration,  drainage/flooding,  dust,  blasting .  (MTO) 

damage,  Motor  Vehicle  Accident  Claims  Fund  . .  (FIN) 

land  registration  and  database  search  services  . (CBS) 

Land  Transfer  Tax  Act,  Provincial  Land  Tax . .  (FIN) 

maintenance  of  existing  buildings,  municipal  standards . (MAH) 

negotiates  claims  concerning  contaminant  damage . (OMAF) 

Personal  Property  Security  Registration . (CBS) 

register,  documents,  deeds,  mortgages  and  plans  of  survey . (CBS) 

See  also  personal  property 
See  also  property  tax 

Property  and  Sales  Tax  Credits . (FIN) 

property  assessment 
See  property  tax 


619 

629 

630 

605 

606 
195 

386 

367 


536 

536 

159 

536 

138 

139 
566 

469 

565 

430 

536 


591 

581 

580 

404 

144 

•: . .  „  v  j 

376 

388 

376 

666 

394 

271 

388 

513 

157 

271 

270 


386 


KEY  WORD  INDEX 


89 


property  tax 

assessment  policy  relating  to  municipal  taxes,  education  taxes  and  provincial  land 


taxes . (FIN)  382 

Farmlands  Property  Class  Tax . (OMAF)  146 

Property  Tax  Credit . (FIN)  386 

"'support  to  municipalities  and  taxpayers  in  understanding  the  property  tax 

system . (FIN)  382 

See  also  property 
See  also  taxation 
prosecution 

criminal  appeals,  Court  of  Appeal,  Supreme  Court  of  Canada . (MAG)  1 83 

criminal  cases  before  Ontario  courts . (MAG)  183 

recommendations,  tax  evasion,  fraudulent  grant  and  tax  credit  claims . (FIN)  390 

prospectus 

offerings  of  securities,  applications  for  exemption,  transfer  or  release  from 

escrow . (FIN)  402 

protocol 

coordination  of  memorial,  ceremonial  and  hospitality  events . ' . (EOI)  340 

state/official/working/Royal  Family  visits  . (EOI)  340 

Province  of  Ontario  Land  Registration  Information  System . (CBS)  271 

272,  273,  274,  276,  278,  279,  281,  282,  283,  284,  285,  287,  288,  290,  291,  292,  293,  294 

Provincial  Land  Tax . (FIN)  388 

psychiatric 

adjudication,  access  to  clinical  records . (MOH)  458 

adjudication,  civil  committal  to  a  psychiatric  facility . (MOH)  458 

adjudication,  incapacity  to  manage  property . (MOH)  458 


hospitals,  advocacy  and  rights  advice  to  inpatients . (MOH)  417 

See  also  mental  health 

Public  Complaints  against  Police  Officers .  (PSS)  606 

public  education 

accessibility,  equal  opportunity  in  business  and  services .  (MCZP)  204 

human  rights,  reducing  prejudice  and  discrimination .  (MCZP)  212 


improve  the  quality  of  Ontario’s  natural  environment . (ECO)  129 

pay  equity  . (LAB)  482 

prevent  violence  against  women .  (MCZP)  207 

provincial  emergency  management .  (PSS)  623 

Public  Inquiries . (EDU)  3 1 5 

public  lands 

See  Crown  land 
public  relations 

Legislative  Building,  public  inquiry  service  and  tourist  information . (LEG)  126 

public  service 

approve  non-delegated  appointments . (MBS)  506 

set  regulations,  salaries,  classifications,  recruitment,  benefits,  hours  of  work  . . .  (MBS)  506 

Publication  Sales . (NDM)  562 

publications 

circulation  and  news  services,  print  and  electronic  clipping  service  for 

MPPs  and  staff . (LEG)  124 

EOCOS,  research  and  ordering  site  restricted  to  libraries . (CBS)  260 

fire  service .  (PSS)  625 

fish,  wildlife,  forestry,  mineral  resources,  lands  and  waters,  parks . (MNR)  547 

government,  free  and  priced,  Access  Ontario . (CBS)  255 

government  publications,  International  Standard  Book  Numbers  (ISBN) . (LEG)  124 

highway  design .  (MTO)  678 

Ontario  Gazette  subscriptions . (CBS)  260 

Ontario  Government  Publications  Monthly  Checklist  . (LEG)  124 


90 


KEY  WORD  INDEX 


POOL,  a  public  on-line  e-commerce  and  information  site . (CBS)  260 

Publications  Ontario,  shop  in  person,  on-line  (POOL)  Web  site  . (CBS)  259 

sales,  Mines  and  Minerals . (NDM)  563 

tourist  information,  Ontario  road  maps,  reports . (MTR)  632 

See  also  books 
See  also  bookstore 
publishing 

book  and  magazine,  eligibility  for  tax  credit  programs . (MCL)  311 

Ontario  Geological  Survey,  reports  and  maps . (NDM)  563 

Ontario  Statutes  and  Regulations  . (CBS)  260 

i 

Q 

qualification 

road  and  bridge  construction  and  maintenance  contractors .  (MTO)  667 

Trades  Qualification  and  Apprenticeship . (LAB)  470 

quarries 

inspect  workplaces,  Occupational  Health  and  Safety . (LAB)  471 

Quaternary  Mapping  Program  . (NDM)  568 

Queen  Elizabeth  II  -  Aiming  for  the  Top  Scholarship . (TCU)  653 

Quetico  Provincial  Park  (Northwestern) . (MNR)  536 

R 

rabies 

control,  post-exposure  treatment . (MOH)  450 

research . (MNR)  545 

vaccinating  wild  animals . (MNR)  555 

Rabies  Indemnification  Program  . (OMAF)  145 

racing 

general  inquiries  on  the  racing  and  breeding  industry . (CBS)  299 

horse,  regulate  and  license,  Ontario  Racing  Commission . (CBS)  299 

racism 

address  anti-discrimination  issues,  Ministry  of  Public  Safety  and  Security .  (PSS)  585 

See  also  discrimination 

radiation 

advisory  committees,  guidelines  to  safe  use  of  x-radiation . (MOH)  461 

approves  training  courses,  operation  of  x-ray  machines . (MOH)  461 

evaluates  and  controls  occupational  exposure . (LAB)  472 

radioanalytical  and  field  support.  Provincial  Nuclear  Emergency  Plan . (LAB)  472 

technologists,  consultations  to  help  prevent  occupational  diseases  . (LAB)  472 

See  also  x-ray 
rail 

GO  Train  service .  (MTO)  694 

Greater  Toronto  Transit  Authority  (GO  Transit) .  (MTO)  694 

Polar  Bear  Express,  Northlander,  Little  Bear . (NDM)  576 

services,  Northern  Ontario . (NDM)  576 

Rainbow  Falls  Provincial  Park  (Northwestern) . (MNR)  536 

Raw  Milk  Quality  Program . (OMAF)  142 

real  estate 

land  ownership  and  transfer  records . (CBS)  267 

Real  Estate  Council  of  Ontario . (CBS)  266 

services,  Ontario  Realty  Corporation  . (MBS)  507 


KEY  WORD  INDEX 


91 


real  property 

expropriation,  mediated  settlement.  Board  of  Negotiation . (MAG)  162 

information  about  ownership,  title  searches . (CBS)  270 

registration,  documents,  deeds,  mortgages  and  plans  of  survey . (CBS)  270 

See  also  land 

Real  Property  -  Access  to  database,  searches,  etc . (CBS)  271 

Rebate  for  Vehicles  to  Transport  a  Person  with  a  Permanent  Physical  Disability  ....  (FIN)  389 

Rebate  on  Energy-Efficient  Electrical  Household  Appliances . (FIN)  389 

Recording  of  Claims . (NDM)  565 

records 

adjudication,  access  to  clinical  records . (MOH)  458 

approve  final  disposition  of  provincial  government  records . (MBS)  486 

Archives  of  Ontario . (MBS)  486 

births,  deaths,  marriages,  other  vital  statistics  events . (CBS)  267 

complaints,  wrongful  collection,  use  or  disclosure  of  personal  information . (IPC)  129 

drivers  and  vehicles,  licensing  and  conviction . (MTO)  692 

government  personnel,  offices  and  services  information,  internet . (CBS)  256 

land  registration,  search . (CBS)  271 

list  of  filings,  insider  trading,  proxy  solicitation  material,  take-over  bids . (FIN)  401 

PACE  (Public  Access  and  Corporate  Enquiry)  database  . (CBS)  256 

review  government  Freedom  of  Information  decisions . (IPC)  129 

security  interest  in  personal  property . (CBS)  267 

verify  authenticity  of  notarized  records . (MBS)  503 

recreation 

Algonquin  Provincial  Park,  protection  of  resources . (MNR)  553 

areas,  Niagara  Parks  Commission . (MTR)  643 

encourage  Ontarians’  participation  in  safe  sport . (MTR)  640 

Ontario  Place,  performing  arts,  entertainment  technology . (MTR)  643 

outdoor  programs,  Northern  Forest  Ecosystem  Research . . (MNR)  545 

program  development  and  funding  for  communities  . (MTR)  640 

public  Information,  publications,  fishing,  hunting,  provincial  parks  . (MNR)  547 

trails,  St.  Lawrence  Parks  . (MTR)  644 

recycling 

waste  management  policy . (ENE)  362 

Reference  Material  Production . (NDM)  562 

Refunds . (FIN)  389 

registration 

advice  and  information  about  the  registration  system  to  lobbyists .  (ICO)  130 

appeals,  commercial  registration . (CBS)  298 

appeals,  religious  exemptions  under  the  Farm  Registration  and  Farm 

Organizations  Funding  Act . (OMAF)  157 

applications  to  self-regulating  colleges,  appeals . (MOH)  462 

Association  of  Ontario  Land  Surveyors,  membership . (MNR)  553 

births,  deaths,  marriages,  still-births,  adoptions,  changes  of  name . (CBS)  269 

business  names  of  sole  proprietorships,  partnerships  and  corporations . (CBS)  267 

Business,  self-help  computer  workstations . (CBS)  254 

Canadian  Agreement  on  Vehicle  Registration,  Drivers  and  Vehicles  Office  .  .  .  (MTO)  692 

Certificates  of  Registration,  authorization  to  solemnize  marriages . (CBS)  269 

compliance,  business  registration  requirements . (CBS)  261 

documents,  deeds,  mortgages  and  plans  of  survey . (CBS)  270 

eligible  health  care  providers . (MOH)  435 

enquiries.  Farm  Business  Registration  programs . (OMAF)  1 56 

Farm  Business  Registration,  issuing  and  validating . (OMAF)  151 

firm  registration.  Workplace  Safety  and  Insurance  Board . (LAB)  483 

general  farm  organization . (OMAF)  157 

health  coverage,  Ontario  Health  Insurance  Card . (MOH)  435 


92 


KEY  WORD  INDEX 


land,business,  Personal  Property  Security . (CBS)  271 

lobbyists  registry . : .  (ICO)  130 

mining  lands  in  Ontario . (NDM)  565 

non-possessory  liens,  collateral  security  agreement . (CBS)  268 

Ontario  Busness  Connect  terminals  for  business  registretions . (CBS)  255 

pesticide  minor  use  registration . (OMAF)  138 

real  property . (CBS)  270 

See  also  licence 
See  also  permit 

Registration  Certificate  -  TTA . (FIN)  388 

Registration  of  a  Limited  Partnership . (CBS)  267 

Registration  of  Births,  Deaths,  Marriages,  Stillbirths,  Name  Changes,  Persons 

authorized  to  solemnize  marriage . (CBS)  269 

Registration  of  Real  Property  under  either  Registry  Act  or  Land  Titles  Act . (CBS)  271 

Registration  of  security  interests  under  Personal  Property  Security  Act  and 

Repair  and  Storage  Liens  Act . . (CBS)  268 

272,  273,  274,  275,  276,  277,  278,  279,  280,  281,  282,  283,  284,  285,  286,  287,  288,  289,  290 

291,292,  293,  294 

Registration  of  security  interests  under  Personal  Property  Security  Act  and 

Storage  Liens  Act  . (CBS)  283 

Registration  under  the  Collection  Agencies  Act . (CBS)  263 

regulations 

advice  on  the  Ontario  Fire  Code,  Fire  Protection  and  Prevention  Act,  1997  ....  (PSS)  627 

drafting  services,  translation  and  publication . (MAG)  194 

international  investor  information,  manufacturing  and  tradable  services . (EOI)  349 

legislation.  Publications  Ontario . (CBS)  259 

rehabilitation 

therapeutic  rehabilitation . (CFC)  245 

vocational,  social  Assistance  Review  Board  appeals . (CFC)  250 

vocational,  Workplace  Safety  and  Insurance  appeals . (LAB)  482 

Relief  from  Forfeiture . (NDM)  565 

remote  sensing 

geomatic  services,  airborne  data  acquisition  and  image  processing . (MNR)  546 

Rene  Brunelle  Provincial  Park  (Northeastern) . (MNR)  536 

rent 

See  housing 

rescue 

coordinates  provincial  search  and  rescue  programs  .  (PSS)  623 

research 

agri-food  research,  education  and  laboratory  programs,  University  of 

''  Guelph . (OMAF)  147 

Agricultural  Research  Institute  of  Ontario  . (OMAF)  156 

agriculture,  veterinary  medicine . (OMAF)  156 

Archives  of  Ontario . (MBS)  486 

cancer  issues . (MOH)  454 

field  stations,  agriculture  and  food . (OMAF)  147 

fisheries,  impacts  of  invading  species  in  lakes . (MNR)  544 

fishing  regulations  and  stocking . (MNR)  544 

health  policy  . (MOH)  442 

mental  health,  grants  and  fellowships . (MOH)  463 

Ontario  Forest  Research  Institute,  conservation  of  Ontario’s  forest 

ecosystems . (MNR)  545 

Ontario  Research  and  Development  Challenge  Fund . (EOI)  352 

patterns  of  discrimination,  Ontario  Human  Rights  Commission  .  (MCZP)  212 

Premier’s  Platinum  Medal  for  Research  Excellence . (EOI)  352 

Premier’s  Research  Excellence  Awards,  Centres  of  Excellence . (EOI)  352 


KEY  WORD  INDEX 


93 


procedural,  analysis  services  to  Speaker,  Clerk  of  the  House  and  MPPs . (LEG)  126 

provincial  investment  in  scientific  research  and  technology . (EOI)  35 1 

public  health  surveillance,  epidemiology . (MOH)  45 1 

Royal  Botanical  Gardens,  scientific  and  research  institution . (MCL)  312 

services  to  MPPs  and  staff,  Legislative  Library . (LEG)  123 

technical  assistance,  projects,  training  in  archaeological  research . (MCL)  303 

The  Research  Performance  Fund . (EOI)  352 

tourism  trends,  impact  on  Ontario’s  tourism  industry . (MTR)  642 

Resident  Geologist  Program  Monthly/Yearly  Report  of  Activity  -  Internet 

Based . (NDM)  567 

Resolution  of  Building  Code  Disputes . (MAH)  516 

Resource-Based  Tourism  Diversification  Program . (NDM)  574 

Resource  Jump  Teams  . (MAH)  515 

Restoule  Provincial  Park  (Central) . (MNR)  536 

retail  sales  tax 

appeals . (FIN)  391 

compliance  services,  program  information . (FIN)  387 

one  window  tax  office,  Regional  Tax  Offices . . (FIN)  391 

Race  Tracks  Tax  Act . (FIN)  388 

refunds  and  rebates . (FIN)  388 

Vendor  Permit,  electronic  application . (CBS)  254 

Vendors  collect  from  consumers  at  the  time  of  sale . (FIN)  388 

retirement 

applications  for  individual’s  access  to  locked  in  retirement  accounts . (FIN)  398 

Rideau  River  Provincial  Park  (Southeastern) . (MNR)  536 

road 

condition  and  construction  information .  (MTO)  665 

maps,  tourist  and  travel  information  .  . . (MTR)  632 

up-to-date  reports,  winter  road  conditions . (MTR)  632 

user  safety  programs .  (MTO)  693 

See  also  highways 

Robarts  School  for  the  Deaf  Residential  and  Day  School  Programs . (EDU)  323 

Rock  Point  Provincial  Park  (Southwestern) . (MNR)  536 

Rondeau  Provincial  Park  (Southwestern) . (MNR)  536 

Rural  Economic  Development  Data  and  Intelligence  (REDDI)  Web  site . .  (MAH)  515 

Rural  Economic  Development  Program . (NDM)  574 

Rural  Loan  Pool . (OMAF)  145 

Rural  Summer  Jobs . (MAH)  515 

Rushing  River  Provincial  Park  (Northwestern) . (MNR)  536 

s 

safety 

24  hour  emergency  response,  food  safety . (OMAF)  148 

carrier  safety  and  enforcement  on  highways .  (MTO)  684 

Carrier  Safety  Enhancements  Project .  (MTO)  685 

electrical  devices  and  installations,  electrical  products . (CBS)  265 

farm  machinery . (OMAF)  157 

fire,  awards  to  citizens,  firefighters  and  organizations .  (PSS)  625 

highway  design  standards  . .  (MTO)  678 

Internet  Access  to  Safety  Ratings  : .  (MTO)  685 

meat,  abattoirs,  meat  industry,  sales  barns  . (OMAF)  142 

milk  and  milk  products,  production,  processing,  and  distribution . (OMAF)  141 

public,  methods  of  minimizing  hazards  to  persons  or  property  .  (PSS)  620 


94 


KEY  WORD  INDEX 


road  user  safety  programs .  (MTO)  693 

standards,  foods  of  plant  origin . (OMAF)  142 

standards,  Ontario  Fire  Code . (PSS)  627 

Technical  Standards  and  Safety  Authority . (CBS)  266 

technical  support,  on-farm  food  safety . (OMAF)  138 

Workplace  Safety  and  Insurance  Board,  frontline  service . (LAB)  483 

Workplace  Safety  and  Insurance  Board,  small  business  services . (LAB)  484 

Sagonaska  School  Educational,  Residential  and  Teacher  Education  Programs . (EDU)  323 

sales  tax 

See  retail  sales  tax 

Samuel  de  Champlain  Provincial  Park  (Northeastern) . (MNR)  536 

Sandbanks  Provincial  Park  (Southeastern) . . (MNR)  536 

Sandbar  Lake  Provincial  Park  (Northwestern) . (MNR)  536 

Sauble  Falls  Provincial  Park  (Southwestern) . (MNR)  536 

scholarship  , 

Ontario  Graduate  Scholarship  Program . (TCU)  662 

school  board 

appeal,  expulsion  of  a  student  by  a  school  board . (CFC)  225 

consultative  services  to  boards,  blind,  deaf,  deaf/blind,  learning  disabilities  ....  (EDU)  323 

taxation,  complaints  with  respect  to  direction  of  school  support . (MAG)  161 

teacher  education  and  consultative  services,  demonstration  schools . (EDU)  323 

schools 

curricula  for  French-language  schools,  elementary  and  secondary . (EDU)  322 

demonstration  schools,  blind,  deaf,  deaf/blind,  severe  learning  disabilities  .....  (EDU)  323 

funding,  use  of  technology  in  French-language  schools . (EDU)  322 

inspection  of  private  schools  in  Ontario  and  overseas  . (EDU)  322 

inspects  schools  of  anatomy . (PSS)  624 

province-wide  report  card  for  French-language  schools . (EDU)  322 

Provincial  Schools  Authority  . . . (EDU)  333 

See  also  colleges 
See  also  education 
science 

Academic  Health  Science  Centres,  Alternative  Funding  Plans . (MOH)  427 

forensic  library . . . .  (PSS)  620 

forest,  fish,  water  and  wildlife,  Northern  Forest  Ecosystem  Research . (MNR)  545 

natural  science  museum,  exhibits,  Royal  Ontario  Museum  . (MCL)  313 

Ontario  Science  Centre,  exhibits . (MCL)  311 

Ontario  Science,  Technology  and  Innovation  Council . (EOI)  352 

Ontario’s  international  science  and  technology  agreements . (EOI)  352 

pharmaceuticals,  medical  devices  and  bio-pharmaceuticals,  biotechnology 

issues  . (EOI)  351 

reports  of  science  and  innovation  activity  in  Ontario . (EOI)  352 

Science  North,  exhibits  and  educational  programs . (MCL)  313 

Searches  . (CBS)  267 

Searching/enquiring  against  debtors  in  the  Personal  Property  Security  Enquiry 

System . (CBS)  285 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security 

Registration  Enquiry  System . (CBS)  268 

272,  273,  274,  275,  276,  277,  278,  279,  280,  281,  282,  283,  284,  285,  286,  287,  288,  289,  290 

291,292,  293,  294 

securities 

prospectus,  applications  for  exemption,  transfer  or  release,  processes . (FIN)  401 

security 

Personal  Property  Security  Registration . (CBS)  271 

registration,  security  agreement,  non-possessory  liens . (CBS)  268 

services  to  the  Legislative  Precinct,  Sergeant-at-Arms . (LEG)  127 


KEY  WORD  INDEX 


95 


Seed  Com  Grower  or  Dealer  Licence . (OMAF)  159 

Selkirk  Provincial  Park  (Southwestern) . (MNR)  536 

seniors 

Home  Oxygen  Program,  pays  100%  of  a  flat  monthly  rate . (MOH)  434 

Ontario  Guaranteed  Annual  Income  System . (FIN)  381 

Ontario  Seniors’ Secretariat. . .  (MCZP)  206 

severance 

pay,  employment  standards . (LAB)  469 

sewage 

facilities,  approves  applications . (ENE)  355 

infrastructure,  capital  funding  programs . (ENE)  360 

operators,  classification  and  certification  programs . (ENE)  358 

See  also  waste 

sewers  and  septic  systems 

See  sewage 

Sexually  Transmitted  Disease  Control . (MOH)  450 

Sharbot  Lake  Provincial  Park  (Southeastern) . (MNR)  536 

Shoreline  Property  Assistance  Program . (MAH)  5 1 1 

Sibbald  Point  Provincial  Park  (Central) . (MNR)  536 

signs 

illumination,  speed  limits  .  (MTO)  679 

traffic,  standards  and  procedures .  (MTO)  679 

Silent  Lake  Provincial  Park  (Southeastern) . (MNR)  536 

Silver  Lake  Provincial  Park  (Southeastern) . - . (MNR)  536 

Sioux  Narrows  Provincial  Park  (Northwestern) . (MNR)  536 

Sir  James  Whitney  School  for  the  Deaf  Residential  and  Day  School  Programs  ....  (EDU)  323 

Sir  John  A.  MacDonald  Graduate  Fellowship  in  Canadian  History . (TCU)  653 

Six  Mile  Lake  Provincial  Park  (Central)  . (MNR)  536 

skiing 

tourist  information,  publications,  up-to-date  reports . (MTR)  632 

Sleeping  Giant  Provincial  Park  (Northwestern) . (MNR)  536 

Smart  Growth . (NDM)  574 

snow  vehicle 

legislation,  road  user  safety . (MTO)  693 

social  assistance 

appeals,  decisions  on  General  Welfare  Assistance  (GWA)  . .  .  (CFC)  250 

appeals,  refusal,  suspension,  reduction  of  benefit,  Ontario  Works, 

Ontario  Disability  Support  Plan . (CFC)  250 

appeals,  Vocational  Rehabilitation  Services  (VRS)  and  Family 

Benefits  (FBA) . (CFC)  250 

See  also  welfare 
social  services 
See  welfare 
soils 

management,  Environmental  Farm  Planning  . (OMAF)  139 

Special  Occasion  Permit . (CBS)  297 

speed  limits 

standards,  traffic  control  devices .  (MTO)  679 

spills 

coordinates  response  actions,  24-hour  basis . (ENE)  367 

hotline . (ENE)  367 

See  also  environment 

sport 

encouraging  Ontarians’  participation  in  sport . (MTR)  640 

licences,  professional  combative  sports . (CBS)  262 

program  development  and  funding  for  communities  . (MTR)  640 


96 


KEY  WORD  INDEX 


SuperBuild  Strategy,  funding  for  maintenance,  upgrades,  expansions . (MTR) 

Sport  and  Recreation  Provincial  Programs . (MTR) 

Sports,  Culture  and  Tourism  Partnerships . (NDM) 

Springwater  Provincial  Park  (Central) . (MNR) 

standards 

accessibility,  disability-related  issues .  (MCZP) 

appeals,  decisions  of  Employment  Standards  Officers . (LAB) 

construction  health  and  safety . (LAB) 

curriculum,  elementary  and  secondary  education . (EDU) 

dairy,  dairy  analogs,  fruits  and  vegetables,  eggs,  meat  and  livestock 

products . (OMAF) 

emergency  management .  (PSS) 

employment . (LAB) 

environmental  policy  to  guide  highway  operations .  (MTO) 

environmental,  protect  human  health  and  ecosystem  health . (ENE) 

fire  protection  services . (PSS) 

fire  safety .  (PSS) 

food  grades,  processes  and  regulatory  compliance . (OMAF) 

foods  of  plant  origin  . (OMAF) 

forest  resource  management . (MNR) 

highway,  civil  engineering  .  (MTO) 

highways,  manuals  and  specifications .  (MTO) 

human  rights,  workplace  equal  opportunity .  (MCZP) 

industrial  health  and  safety  other  than  construction  and  mining . (LAB) 

Interprovincial  Standards  (Red  Seal)  examinations  . (TCU) 

livestock  medicines,  maintenance,  handling  and  storage . (OMAF) 

maintenance  of  provincial  highways .  (MTO) 

materials  and  analysis  services,  construction  of  highways .  (MTO) 

mining  health  and  safety . (LAB) 

Technical  Standards  and  Safety  Authority . (CBS) 

traffic  control  devices .  (MTO) 

Standing  and  Select  Committees 

procedural  and  administrative  support  . (LEG) 

Statistical  service  . (CBS) 

statistics 

agricultural  statistics . (OMAF) 

analysis  and  forecasting,  Ontario  Disability  Support  Program,  Ontario 

Works . (CFC) 

Automobile  Statistical  Plan,  Commercial  Liability  Statistical  Plans . (FIN) 

births,  still-births . (CBS) 

deaths . (CBS) 

marriages . (CBS) 

stockbrokers 

registers  and  investigates  consumer  complaints  about  stockbrokers . (FIN) 

Strategic  Skills  Investment . (NDM) 

STREET  SMART  Seminar . (OMAF) 

strikes 

conciliation  services  before  resorting  to  strikes  or  lockouts . (LAB) 

illegal  strikes,  adjudicates  labour  relations . (LAB) 

See  also  unions 

students 

consumer  protection  for  student . (TCU) 

early  intervention  programs  for  students  with  special  needs . (EDU) 

financial  assistance  to  Ontario  postsecondary  students . (TCU) 

Legislative  Page  Program  for  Grade  7  and  8  students . (LEG) 

Ontario  Youth  Apprenticeship  Program . (EDU) 


634 

640 

574 

536 

204 

481 

470 

326 

141 
620 

469 
682 
360 
625 
627 
152 

142 
532 
678 

678 
203 

470 
660 
158 
667 

679 

471 
266 
679 

125 

269 

145 

250 

393 

269 

269 

269 

402 

574 

144 

477 

481 


652 
332 

653 
126 
329 


KEY  WORD  INDEX 


97 


OSAP  (Ontario  Student  Assistance  Program) . (TCU)  653 

secondary,  transition  to  work  and  apprenticeship . . (EDU)  329 

special  education  programs  and  services  for  exceptional  students . (EDU)  332 

Student  Usher  Program  for  university  students . (LEG)  126 

Sturgeon  Bay  Provincial  Park  (Central) . (MNR)  536 

subsidies 
See  grants 
substance  abuse 

counselling,  probationers,  former  offenders .  (PSS)  581 

Succession  Duty . (FIN)  388 

Summer  Jobs  Service . (NDM)  574 

Summer  Jobs  Service . (TCU)  656 

Summer  Language  Bursary  Program . (TCU)  653 

superbuild 

GeoSmart,  development  and  implementation  of  geospatial  solutions  . (MNR)  547 

Ontario  SuperBuild  Corporation,  build  strategic  infrastructure  for  Ontario’s 

future  . (FIN)  402 

water  and  sewage  infrastructure,  capital  funding  programs . (ENE)  360 

SuperBuild  Millennium  Partnerships . (NDM)  574 

Supervised  Access  Program . (MAG)  188 

Support  to  Agricultural  and  Horticultural  Societies . (NDM)  574 

Surficial  Geochemical  Program . (NDM)  568 

surplus 

External  Asset  Program  to  developing  countries  . (MBS)  502 

redeployment  or  disposal  of  government’s  surplus  movable  assets . (MBS)  502 

survey 

cadastral  surveying . (MNR)  553 

Council  of  the  Association  of  Ontario  Land  Surveyors  . (MNR)  553 

Crown  Land  surveying  activities . (MNR)  546 

geological  and  geophysical  mapping  of  the  bedrock  and  mineral  deposits  ....  (NDM)  566 

issues,  Real  Property  Registration . (CBS)  294 

licence,  registration,  Association  of  Ontario  Land  Surveyors . (MNR)  553 

mapping,  geochemical  investigation,  Quaternary  and  Paleozoic-age 

materials . (NDM)  568 

provincial  geological  surveys . (NDM)  562 

registration,  plans  of  survey . (CBS)  270 

Surveys  Act,  Surveyors  Act . (MNR)  546 

T 

Tax  and  Rent  Information . (NDM)  565 

Tax  for  Fuel  Conservation  . (FIN)  389 

taxation 

Corporations  Tax,  Employer  Health  Tax  . (FIN)  376 

Employee  Share  Ownership  Plan,  Ontario  Tax  Credit  Audit . (FIN)  376 

Equity  in  Education,  Appliance  Rebate  Program,  Debt  Retirement  Charge . (FIN)  376 

Financial  Services  Commission,  Property  Taxation . (FIN)  376 

Gas,  Fuel  and  Tobacco  Taxes/Border  Levy  . (FIN)  376 

International  Fuel  Tax  Agreement,  Land  Transfer  Tax  and  refunds . (FIN)  376 

municipal,  applications  and  appeals . (MAG)  161 

Ontario  Budget  . (FIN)  380 

Ontario  Child  Care  Supplement  for  Working  Families . (FIN)  376 

Ontario  Home  Ownership  Savings  Plan . (FIN)  376 

Ontario  Investment  and  Employee  Ownership  Plan . (FIN)  376 


98 


KEY  WORD  INDEX 


See  also  assessment 
See  also  audit 
taxes 


See  taxation 

teacher 


technology 


telecommunications 


television 


See  also  broadcast 


testing 


theatre 


timber 


titles 


tobacco 


.  .  (FIN) 

376 

.  .  (FIN) 

376 

. .  (FIN) 

376 

.  .  (FIN) 

376 

.  .  (FIN) 

376 

(MAG) 

161 

; .  (fin) 

376 

. .  (FIN) 

383 

. .  (FIN) 

383 

.  (EDU) 

333 

.  (EDU) 

323 

.  (EDU) 

331 

.  (EDU) 

331 

(OMAF) 

138 

.(MCL) 

311 

.  .  (EOI) 

351 

.  .  (EOI) 

352 

. .  (EOI) 

352 

.  .  (EOI) 

351 

.(MCL) 

313 

(NDM) 

569 

.  (TCU) 

662 

.  (LEG) 

125 

.(MCL) 

311 

(OMAF) 

159 

(MOH) 

413 

.  .  (PSS) 

620 

(MOH) 

433 

(MTO) 

679 

(MNR) 

536 

.  (MNR) 

536 

.  .(MCL) 

302 

.  .  (MTR) 

640 

.  .  (CBS) 

262 

.  .(MCL) 

311 

.  .  (CBS) 

262 

.  (MNR) 

536 

.  (MNR) 

553 

.  .  (CBS) 

270 

.  .  (CBS) 

294 

.  .  .  (FIN) 

391 

. . .  (FIN) 

376 

KEY  WORD  INDEX 


99 


inspection  services,  Flue-Cured  Tobacco  Marketing  Board . (OMAF)  152 

taxes,  collection  and  refunds . (FIN)  387 

Tobacco  Tax . (FIN)  388 

topical 

publishing  . (MBS)  486 

tourism 

develop  and  market  projects,  Northern  Ontario  . (NDM)  569 

development,  implementation  of  strategic  tourism  initiatives . (MTR)  643 

Ontario  Moose  and  Bear  Allocation . (MNR)  554 

program  liaison  with  tourism  agencies  and  attractions . (MTR)  641 

promotion  of  tourism,  St.  Clair  Parks  Commission  . (MTR)  644 

trends,  research  on  impact  on  Ontario’s  tourism  industry . (MTR)  642 

See  also  travel 

Tourism  Licensing . (NDM)  574 

tours 

Art  Gallery  of  Ontario . (MCL)  308 

Legislative  Building  . (LEG)  126 

Royal  Botanical  Gardens . (MCL)  3 1 2 

Royal  Ontario  Museum . (MCL)  313 

trade 

agri-food,  international  trade  promotion  programs,  export  missions . (OMAF)  144 

federal-provincial  and  international  relations . (EOI)  347 

international,  business  and  trade  delegations,  management,  advice . (£OI)  340 

market  intelligence  to  producers  and  processors . (OMAF)  144 

negotiate  trade  and  investment  agreements,  advice  on  trade  law . (EOI)  347 

Ontario  Exports  Inc,  export  advice,  market  research  . (EOI)  352 

Ontario  Global  Traders  Awards  . (EOI)  352 

policy,  agri-food  industry . (OMAF)  146 

promote  Northern  Ontario  trade  and  investment,  trade  shows . (NDM)  576 

promote  recognition  of  the  qualifications  of  internationally  trained 

professonals . (TCU)  656 

strategic  and  legal  support  in  managing  disputes . (EOI)  347 

Virtual  Trade  Missions . (EOI)  353 

trade  union 

certification . (LAB)  481 

processing  requests  for  the  appointment  of  arbitrators . (LAB)  476 

termination  of  bargaining  rights  . (LAB)  481 

traffic 

accidents  information  files  on  provincial  highways .  (MTO)  679 

control  devices,  signs  and  signals,  illumination  and  speed  limits .  (MTO)  679 

road  condition  information .  (MTO)  665 

training 

apprenticeship  opportunities,  Auto  Service,  Construction,  Manufacturing, 

Service  sector . (TCU)  658 

apprenticeship,  workplace  needs  assessment . (TCU)  657 

correctional  officers,  probation  and  parole  officers .  (PSS)  58 1 

develops  apprenticeship  training  programs,  materials  . (TCU)  660 

emergency  management  public  education  programs .  (PSS)  623 

fire  fighters,  Ontario  Fire  College .  (PSS)  628 

inmate  workforce,  industrial  programs .  (PSS)  584 

literacy  and  employment  services . (TCU)  656 

Occupational  health  and  safety . (LAB)  472 

Ontario  Police  College .  (PSS)  619 

toll  free  JobGrow  and  Training  Hotline  . (TCU)  656 

See  also  apprenticeship 


100 


KEY  WORD  INDEX 


transcripts 

verbatim  transcripts  of  sittings  of  the  Legislature  and  its  committees . (LEG)  126 

Transfers  of  Recorded  Mining  Claims . (NDM)  565 

transit 

government  transit  programs .  (MTO)  683 

Greater  Toronto  Transit  Authority  (GO  Transit) .  (MTO)  694 

Transit  Permit  for  Bulk  Tobacco  Products  -  TTA . (FIN)  388 

translation 

Ontario  regulations  . (MAG)  194 

ONTERM,  government  terminology  website . (MBS)  502 

services,  government,  French,  English . (MBS)  502 

transportation 

analysis,  advice  and  policy  coordination  on  alternate  transportation  fuels . (ENG)  337 

award  of  construction  contracts .  (MTO)  667 

government  transit  programs .  (MTO)  683 

rail,  bus,  ferry,  for  passengers  and  freight,  Northern  Ontario . (NDM)  576 

vehicle/passenger  ferry,  Owen  Sound  Transportation  Company,  Limited . (NDM)  576 

travel 

counselling,  outdoor  recreation . (MNR)  547 

tourist  information,  publications,  Ontario  road  maps,  up-to-date  reports . (MTR)  632 

Travel  Industry  Council  of  Ontario . (CBS)  266 

See  also  tourism 
trees 

See  forest 
trials 

claims  against  estates,  wills . (MAG)  183 

criminal  and  civil  cases . (MAG)  183 

proceedings  relating  to  mental  incompetency . (MAG)  1 83 

summoning  jurors . (MAG)  183 

Trillium  School  Day  and  Residential  Programs,  Educational  Programs  .  .  .  . . (EDU)  323 

trust  companies 

licensing  and  enforcement,  Loan  and  Trust  Corporations  Act . (FIN)  396 

trustee 

See  guardian 

tuberculosis 

control,  drugs  for  treatment  of  tuberculosis . (MOH)  450 

Tuberculosis  Control . (MOH)  450 

Turkey  Point  Provincial  Park  (Southwestern)  . (MNR)  536 

* 

u  '[f 

unemployment 

See  employment 

unions 

assists  in  the  negotiation  of  Collective  Agreements . (LAB)  476 

information  services  to  unions  on  labour  relations  and  collective  bargaining  .  .  .  (LAB)  476 
See  also  strikes 
See  also  trade  union 

universities 

grants,  advisory  services  to  universities . (TCU)  654 

Ontario  Graduate  Scholarship  program . (TCU)  662 

See  also  education 

University  Student  Information  System  -  University  Affairs  Reports  Student 

Records . (TCU)  654 


KEY  WORD  INDEX 


101 


Unmarked  Cigarette  Dealer’s  Permit  -  TTA . (FIN)  388 

used  cars 

See  motor  vehicle 

Used  Vehicle  Information  Package  . (CBS)  268 

Used  Vehicle  Information  Program . (FIN)  389 

utilities 

approves  rates,  ownership  changes,  franchise  agreements,  storage  facilities  ....  (ENG)  338 

v 

vacation 

time  and  pay,  employment  standards  . (LAB)  469 

Vaccine  Preventable  Diseases . (MOH)  450 

vaccines 

medical  supplies,  public  sector  organizations . (MOH)  425 

rabies,  vaccinating  wild  animals . (MNR)  555 

See  also  drug 

Vegetable  Processor  Licence . (OMAF)  159 

vegetables 

export  marketing,  Ontario  agri-food  products . (OMAF)  143 

Foodland  Ontario,  promotion  of  Ontario  grown  fruits  and  vegetables . (OMAF)  143 

inspection  services  at  processing  plants  and  other  points  of  distribution . (OMAF)  141 

licensing  of  processors  of  regulated  commodities . (OMAF)  159 

Ontario  Food  Terminal,  central  marketplace  for  growers  and  produce 

wholesalers . . (OMAF)  159 

See  also  agriculture 
See  also  crops 
vehicle 

bus  for-hire  operating  licences  .  (MTO)  694 

Canadian  Agreement  on  Vehicle  Registration,  Drivers  and  Vehicles  Office  . . .  (MTO)  692 

commercial,  safe  operation,  enforcement .  (MTO)  684 

licensing  and  conviction  records .  (MTO)  692 

licensing,  renewals  and  change  of  address,  Drivers  and  Vehicles  Office .  (MTO)  692 

Used  Vehicle  Information  Program,  information . (FIN)  376 

vehicles 

bus  for-hire  operating  licences  . .  (MTO)  694 

Canadian  Agreement  on  Vehicle  Registration,  Drivers  and  Vehicles  Office  . . .  (MTO)  692 

commercial,  safe  operation,  enforcement .  (MTO)  684 

Drive  Clean  Program . (ENE)  359 

emission  inspection . (ENE)  359 

licensing  and  conviction  records . (MTO)  692 

licensing,  renewals  and  change  of  address,  Drivers  and  Vehicles  Office .  (MTO)  692 

See  also  motor  vehicle 

Vehicles  Powered  by  Alternative  Fuels,  including  Hybrid  Electric  Vehicles . (FIN)  389 

vendor 

Retail  Sales  Tax  Vendor  Permit,  electronic  registration . (CBS)  254 

veterinarians 

appeals,  self-regulating  colleges,  applications  for  registration . (MOH)  462 

appeals,  self-regulating  colleges,  reviews  decisions  of  complaints 

committees . (MOH)  462 

governing  body,  regulate  practice  of  veterinary  medicine . (OMAF)  157 

veterinary 

inspection  services  for  abattoirs  and  sales  bams . (OMAF)  142 

medicine  research  . (OMAF)  156 


102 


KEY  WORD  INDEX 


Veterinary  Assistance  Program . (NDM)  574 

Veterinary  Assistance  Program  for  Northern  Ontario  Designated  Areas . (OMAF)  139 

Veterinary  Science . (OMAF)  139 

victim 

Office  for  Victims  of  Crime,  policy  advisory  agency . (MAG)  200 

programs  and  services  for  victims  of  crime . (MAG)  195 

service  models  to  provide  an  effective  response  to  victims  .  (MCZP)  207 

Support  Line,  information  to  victims  on  convicted  adult  offenders .  (PSS)  630 

See  also  abuse 
See  also  violence 
violence 

compensation,  injuries  as  the  result  of  an  act  of  criminal  violence . (MAG)  199 

Domestic  Violence  Court  program . (MAG)  195 

Domestic  Violence  Work  Team . (MAG)  195 

funding  to  community-based  services  that  support  victims  . (MAG)  195 

prevention  of  family  violence,  Aboriginal  communities  .  .  .' . (CFC)  221 

public  education  to  prevent  violence  against  women  . .  (MCZP)  207 

See  also  abuse 

See  also  victim  •  _ 

Violence  Against  Women  Prevention  Initiative-Northern  Ontario  Grants . (NDM)  574 

visitor  information 

See  travel 

vocational 

appeals,  Private  Vocational  School  Review  Board . (CBS)  298 

rehabilitation,  appeals,  Workplace  Safety  and  Insurance . (LAB)  482 

Rehabilitation  Services,  appeals  regarding  decisions . (CFC)  250 

See  also  training 

volunteer 

awards . (MCZP)  205 

initiatives  to  recognize,  encourage  and  support  voluntary  action .  (MCZP)  205 

Voyageur  Provincial  Park  (Southeastern) . (MNR)  536 

w 

W.  Ross  Macdonald  School  Residential  and  Day  School  Programs . (EDU)  323 

wages 

collective  bargaining  information  database . (LAB)  476 

Wakami  Lake  Provincial  Park  (Northeastern) . (MNR)  536 

Wasaga  Beach  Provincial  Park  (Central) . (MNR)  536 

waste 

disposal  programs . (ENE)  364 

facilities,  approves  applications . (ENE)  355 

farm  practices,  utilization  of  manure,  sludge  and  other  nutrients  or  wastes  .  .  .  (OMAF)  139 

Hazardous  Waste  Information  Network . (ENE)  359 

management,  hazardous,  non-hazardous . (ENE)  362 

management  projects,  environmental  assessment . (ENE)  355 

promotes  recycling,  diversion,  minimization  . (ENE)  362 

See  also  sewage 
water 

appeals,  environmental  approvals,  licences,  permits  or  orders . (ENE)  367 

expert  consultation,  Ontario  Drinking  Water  Standards . (MOH)  450 

facilities,  approves  technical  applications . (ENE)  355 

implementation  of  Walkerton  inquiry  recommendation . (ENE)  356 

management,  Environmental  Farm  Planning  . (OMAF)  139 


KEY  WORD  INDEX 


103 


programs  for  protection,  management  of  ground,  surface  and  drinking  water  . . .  (ENE)  362 


promotes  water  efficiency  for  ecological,  environmental  sustainability . (ENE)  362 

protection  of  life  and  property,  flood, drought,  erosion . (MNR)  534 

recreation  information,  publications . (MNR)  547 

resource  management,  Algonquin  Provincial  Park . (MNR)  553 

science,  Northern  Forest  Ecosystem  Research . (MNR)  545 

services  to  municipalities . (ENE)  368 

surface  and  ground  water  quality  and  quantity  programs . (ENE)  364 

water  and  sewage  infrastructure,  capital  funding  programs . (ENE)  360 

See  also  drinking  water 
See  also  lakes 

Weed  Control  Act  Program  . (OMAF)  138 

welfare 

appeals,  decisions  on  General  Welfare  Assistance . (CFC)  250 

Fraud  Hotline  . . . . . (CFC)  248 

Home  Oxygen,  pays  100%  of  a  flat  monthly  rate . (MOH)  434 

See  also  social  assistance 

Wheatley  Provincial  Park  (Southwestern) . (MNR)  536 

wheelchair 

Assistive  Devices  Program,  pays  up  to  75%  of  the  cost . (MOH)  434 

White  Lake  Provincial  Park  (Northwestern) . (MNR)  536 

Wholesale  Dealer’s  Permit  (Tobacco)  -  TTA . (FIN)  388 

wildlife 

programs.  Fish  and  Wildlife  Advisory  Board . (MNR)  554 

protection,  research,  Northern  Forest  Ecosystem  Research  . (MNR)  545 

protects  habitat,  Algonquin  Provincial  Park . (MNR)  553 

recreation  information,  publications . (MNR)  547 

research  and  development . (MNR)  545 

See  also  hunting 
wills 

trials,  claims  against  estates . (MAG)  183 

window  cleaning 

occupational  health  and  safety . . (LAB)  470 

Windy  Lake  Provincial  Park  (Northeastern) . (MNR)  536 

wine 

issues,  trade  policy . (OMAF)  146 

regulatory  body  having  jurisdiction  over  the  Wine  Content  Act . (CBS)  297 

See  also  alcohol 
See  also  liquor 

Winter  Roads  . (NDM)  573 

witnesses 

information  and  assistance  throughout  the  criminal  court  process  . . (MAG)  195 

women 

initiatives  preventing  violence  against  women .  (MCZP)  207 

Ontario  Women’s  Directorate  (OWD) .  (MCZP)  207 

programs  promoting  women’s  economic  independence  . .  (MCZP)  207 

Violence  Against  Women  Prevention  Programs . (CFC)  221 

women’s  garment  industry,  employment  standards . (LAB)  469 

Women’s  Health  Council  Secretariat . (MOH)  448 

wood 

measurement  examinations,  scaler’s  licences . (MNR)  553 

supply,  licensing,  measurement,  softwood  lumber  trade  issues . (MNR)  532 

See  also  timber 

Woodland  Caribou  Provincial  Park  (Northwestern) . (MNR)  536 

workers 

appeals,  Workplace  Safety  &  Insurance  Board  decisions . (LAB)  482 


104 


KEY  WORD  INDEX 


who  do  not  have  a  union,  Workplace  Safety  &  Insurance  Board  claims . (LAB)  479 

See  also  employees 

See  also  workplace  safety  and  insurance 

workers’  compensation 

See  workplace  safety  and  insurance 

workplace 

apprenticeship,  training,  adjustment  situations . (TCU)  657 

health  and  safety,  construction  industry . (LAB)  470 

health  and  safety,  industrial  workers  other  than  construction  and  mining . (LAB)  470 

health  and  safety,  mining  industry . (LAB)  471 

preparation,  literacy  and  basic  skills  programs . (TCU)  656 

Workplace  Accessibility  Tax  Credit . (FIN)  386 

Workplace  Child  Care  Tax  Credit . (FIN)  386 

workplace  safety  and  insurance 

appeals,  Workplace  Safety  &  Insurance  Board  decisions . (LAB)  482 

frontline  services . (LAB)  483 

injuries  and  illnesses  incurred  by  workplaces . (LAB)  483 

Office  of  the  Employer  Adviser,  employers  representation . (LAB)  478 

Office  of  the  Worker  Adviser,  represents  injured  workers  who  do  not  have  a 

union . (LAB)  479 

wrestlers 

licences,  wrestlers  and  officials . (CBS)  262 

writs 

of  execution,  enforcement . (MAG)  183 

WSIB 

Workplace  Safety  and  Insurance  Board  . (LAB)  483 

x 

x-ray 

advisory  committee,  safe  use  of  x-radiation . (MOH)  461 

facilities  inspection . (MOH)  428 

program  services,  occupational  health  and  safety . (LAB)  470 

training  courses,  operation  of  x-ray  machines . (MOH)  461 

See  also  radiation 

Y 

young  offender 

Advocacy  Office,  protects  rights  and  interests  of  children . (CFC)  227 

assessments,  placements  and  transfers  .  (PSS)  585 

Community  Services  Programs . (CFC)  235 

community  supervision  to  young  offenders  .  (PSS)  591 

probation,  custody  supervision,  alternative  measures . (CFC)  233 

supervision,  assistance  to  young  offenders . (PSS)  581 

youth 

Advocacy  Office,  protects  the  rights  and  interests  of  children . (CFC)  227 

Ontario-Quebec  Summer  Student  Job  Exchange  Program . (MBS)  504 

youth  centres,  correctional  institutions .  (PSS)  587 

Youth  Employment  Programs,  Summer  Experience  Program . (MBS)  504 


ORGANIZATION 

DESCRIPTIONS 


Pages  105-695 


THE  ONTARIO  GOVERNMENT 


107 


OFFICE  OF  THE  LIEUTENANT  GOVERNOR  OF  ONTARIO 

Legislative  Bldg 
Queen’s  Park 
Toronto  M7A  1A1 

(416)325-7780  (Lieutenant  Governor’s  Office  Inquiries) 

Fax  (416)325-7787 
www.lt.gov.on.ca 
8:30-5:00  @ 

The  Office  of  the  Lieutenant  Governor  provides  support  for  the  constitutional  and  community  roles 
of  The  Queen’s  representative  in  Ontario.  The  Office  arranges  for  the  signing  of  Cabinet  and 
Ministry  documents  and  the  granting  of  Royal  Assent,  and  supports  the  Lieutenant  Governor  in  the 
ceremonial  opening,  prorogation  or  dissolution  of  the  Legislative  Assembly.  The  Office 
coordinates  the  Lieutenant  Governor’s  calendar  of  official  engagements  held  at  Queen’s  Park  and 
in  communities  throughout  the  province,  and  on  request,  sends  congratulations  from  the  Lieutenant 
Governor  to  Ontario  residents  and  organizations  marking  important  occasions,  such  as  wedding 
anniversaries  (50th  and  over),  birthdays  (90th  and  over)  and  special  events. 

THE  ONTARIO  GOVERNMENT 

i  ’  * 

I  t, 

Queen  Elizabeth  II  is  the  head  of  State,  represented  in  Ontario  by  the  Lieutenant  Governor. 
Ontario’s  parliamentary  system  has  three  branches: 

The  Executive  Branch  is  comprised  of  elected  representatives.  The  Premier  and  Ministers  of  the 
Crown  collectively  form  the  Cabinet  of  Ontario.  Ministers  are  responsible  for  policies  and  program 
delivery  in  22  ministries.  The  government  is  generally  formed  by  the  political  party  winning  a 
majority  of  seats  (representatives)  in  an  election,  with  the  party  leader  becoming  the  Premier  of 
Ontario. 

The  Legislative  Branch  is  comprised  of  all  elected  representatives  and  is  presided  over  by  a 
Speaker.  It  makes,  amends  and  repeals  laws,  authorizes  taxes,  reviews  expenditure  estimates, 

,  receives  reports,  and  debates  bills,  motions  and  resolutions. 

The  Judicial  Branch  is  comprised  of  appointed  individuals  who  administer  justice  by  adjudicating 
criminal  and  civil  disputes  in  Ontario’s  courts. 

Ontario’s  government  is  supported  by  the  Ontario  Public  Service,  headed  by  the  Secretary  of  the 
Cabinet. 

CABINET  OFFICE 

Whitney  Block 
6th  Fir,  99  Wellesley  St  W 
Toronto  M7A  1A1 
(416)325-4503  (FOI  Coordinator) 

TTY  (416)314-5721  @ 

The  role  of  Cabinet  Office  is  to  manage  the  decision-making  structures  of  the  Ontario  Government, 
ensuring  that  they  effectively  reflect  the  policies  and  programs  of  the  government.  Cabinet  Office, 
working  with  the  Premier’s  Office,  supports  Cabinet  and  its  committees  in  establishing  an  agreed 
upon  policy  agenda  and  overall  priorities,  and  works  with  ministries  to  ensure  that  a  full  range  of 
policy  options  is  provided  to  Cabinet.  From  time  to  time,  Cabinet  Office  establishes  special  working 
groups  to  develop  policy  in  areas  of  particular  priority  or  which  require  inter-ministry  coordination. 
In  addition,  Cabinet  Office  liaises  with  the  Government  House  Leader’s  Office  on  the  legislative 
agenda,  and  coordinates  corporate  communications  and  issues  management  processes. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


108 


THE  ONTARIO  GOVERNMENT 


ACTS 

Executive  Council  Act 
Lieutenant  Governor  Act 


\ 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


109 


LEGISLATIVE  OFFICES 

Legislative  Bldg 
Queen’s  Park 
Toronto  M7A  1A2  B 

LEGISLATIVE  ASSEMBLY  OF  ONTARIO 

Legislative  Bldg 
Queen’s  Park 
Toronto  M7A  1A2 
www.ontla.on.ca  0 

The  Legislative  Assembly,  commonly  called  the  House,  consists  of  103  Members  of  Provincial 
Parliament  (MPPs)  elected  to  represent  the  people  in  their  constituencies.  The  Assembly  performs 
legislative,  financial  and  critical  functions.  It  considers  proposals  for  legislation  or  bills;  enacts, 
amends  and  repeals  legislation;  authorizes  the  collection  of  funds  from  the  people  of  Ontario;  and 
scrutinizes  the  policies  put  forth  by  the  government.  As  the  presiding  officer,  the  Speaker  of  the 
Assembly  is  responsible  for  both  the  policy  and  operations  of  the  Legislature.  The  Clerk  of  the 
Assembly,  in  the  capacity  of  principal  permanent  officer,  provides  the  Speaker  and  MPPs  with 
procedural  advice. 


QUEEN’S  PARK  -  MEMBERS  OF  PROVINCIAL  PARLIAMENT  (MPPS) 

This  list  below  displays  MPPs  and  their  constituency  names  in  alphabetical  order,  according  to  the 
constituency  or  riding  name  in  bold  print.  Following  this  list  is  another  list  ordered  alphabetically 
by  the  MPPs  name.  That  list  also  includes  the  constituency  name,  address,  phone  and  fax  numbers. 


Brown,  Mike  LIB 

ALGOMA  -  MANITOULIN 


Martiniuk,  Gerry  PC 

CAMBRIDGE 


McMeekin,  Ted  LIB 

ANCASTER  -  DUNDAS  - 
FLAMBOROUGH  -  ALDERSHOT 

-  Tascona,  Joe  PC 

BARRIE  -  SIMCOE  -  BRADFORD 

Prue,  Michael  NDP 

BEACHES  -  EAST  YORK 

Gill,  Raminder  PC 

BRAMALEA  -  GORE  -  MALTON  - 
SPRINGDALE 

Spina,  Joe  PC 

BRAMPTON  CENTRE 

CLEMENT,  HON.  TONY  PC 
BRAMPTON  WEST  -  MISSISSAUGA 

Levac,  Dave  LIB 

BRANT 

Murdoch,  Bill  PC 

BRUCE  -  GREY  -  OWEN  SOUND 

Jackson,  Cam  PC 

BURLINGTON 


Hoy,  Pat  LIB 

CHATHAM  -  KENT  -  ESSEX 

Ruprecht,  Tony  LIB 

DAVENPORT 

Caplan,  David  LIB 

DON  VALLEY  EAST 

TURNBULL,  HON.  DAVID  PC 
DON  VALLEY  WEST 

EVES,  HON.  ERNIE  PC 

DUFFERIN  -  PEEL  -  WELLINGTON 
GREY 

O’Toole,  John  R,  PC 

DURHAM 

Colie,  Mike  LIB 

EGLINTON  -  LAWRENCE 

Peters,  Steve  LIB 

ELGIN  -  MIDDLESEX  -  LONDON 

HUDAK,  HON.  TIM  PC 

ERIE  -  LINCOLN 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


110 


LEGISLATIVE  OFFICES 


Crozier,  Bruce  LIB 
ESSEX 

Kells,  Morley  PC 

ETOBICOKE  -  LAKESHORE 

STOCKWELL,  HON.  CHRIS  PC 
ETOBICOKE  CENTRE 

Hastings,  John  PC 

ETOBICOKE  NORTH 

Lalonde,  Jean-Marc  LIB 

GLENGARRY  -  PRESCOTT  -  RUSSELL 

ELLIOTT,  HON.  BRENDA  PC 

GUELPH  -  WELLINGTON 

Barrett,  Toby  PC 

HALDIMAND  -  NORFOLK  -  BRANT 

Hodgson,  Chris  PC 

HALIBURTON  -  KAWARTHA  LAKES  - 
BROCK 

Chudleigh,  Ted  PC 

HALTON 

Agostino,  Dominic  LIB 

HAMILTON  EAST 

Bountrogianni,  Dr.  Marie  LIB 

HAMILTON  MOUNTAIN 

Christopherson,  David  NDP 

HAMILTON  WEST 

Dombrowsky,  Leona  LIB 

HASTINGS  -  FRONTENAC  -  LENNOX 
AND  ADDINGTON 

JOHNS,  HON.  HELEN  PC 

HURON  -  BRUCE 

Hampton,  Howard  NDP 

KENORA  -  RAINY  RIVER 

Gerretsen,  John  LIB 
KINGSTON  AND  THE  ISLANDS 

WITMER,  HON.  ELIZABETH  PC 

KITCHENER  -  WATERLOO 

Wettlaufer,  Wayne  K,  PC 

KITCHENER  CENTRE 

Beaubien,  Marcel  PC 

LAMBTON  -  KENT  -  MIDDLESEX 

STERLING,  HON.  NORMAN  W,  PC 

LANARK  -  CARLETON 


RUNCIMAN,  HON.  ROBERT  W,  PC 
LEEDS  -  GRENVILLE 

Mazzilli,  Frank  PC 

LONDON  -  FANSHAWE 

CUNNINGHAM,  HON.  DIANNE  PC 

LONDON  NORTH  CENTRE 

Wood,  Bob  PC 

LONDON  WEST 

TSUBOUCHI,  HON.  DAVID  H,  PC 
MARKHAM 

Sampson,  Rob  PC 

MISSISSAUGA  CENTRE 

DEFARIA,  HON.  CARL  PC 
MISSISSAUGA  EAST 

Marland,  Margaret  PC 

MISSISSAUGA  SOUTH 

Vacant  Riding  PC 
MISSISSAUGA  WEST 

BAIRD,  HON.  JOHN  PC 
NEPEAN  -  CARLETON 

Kormos,  Peter  NDP 

NIAGARA  CENTRE 

Maves,  Bart  PC 

NIAGARA  FALLS 

Martel,  Shelley  NDP 

NICKEL  BELT 

McDonald,  A1  PC 
NIPISSING 

GALT,  HON.  DOUG  PC 

NORTHUMBERLAND 

KLEES,  HON.  FRANK  F,  PC 

OAK  RIDGES 

CARR,  HON.  GARY  PC 

OAKVILLE 

OUELLETTE,  HON.  JERRY  J,  PC 
OSHAWA 

COBURN,  HON.  BRIAN  PC 

OTTAWA  -  ORLEANS 

Boyer,  Claudette  IND 

OTTAWA  -  VANIER 

Patten,  Richard  LIB 

OTTAWA  CENTRE 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.g6v.on.ca 


LEGISLATIVE  OFFICES 


111 


McGuinty,  Dalton  LIB 

OTTAWA  SOUTH 

Guzzo,  Garry  PC 

OTTAWA  WEST  -  NEPEAN 

HARDEMAN,  HON.  ERNIE  PC 

OXFORD 

Kennedy,  Gerard  LIB 

PARKDALE  -  HIGH  PARK 

Miller,  Norm  PC 

PARRY  SOUND  -  MUSKOKA 

Johnson,  Bert  PC 

PERTH  -  MIDDLESEX 

Stewart,  Gary  PC 

PETERBOROUGH 

ECKER,  HON.  JANET  PC 

PICKERING  -  AJAX  -  UXBRIDGE 

Parsons,  Ernie  LIB 

PRINCE  EDWARD  -  HASTINGS  # 

Conway,  Sean  LIB 

RENFREW  -  NIPISSING  -  PEMBROKE 

Di  Cocco,  Caroline  LIB 

SARNIA  -  LAMBTON 

Martin,  Tony  NDP 
SAULT  STE  MARIE 

Phillips,  Gerry  LIB 

SCARBOROUGH  -  AGINCOURT 

Curling,  Alvin  LIB 

SCARBOROUGH  -  ROUGE  RIVER 

Mushinski,  Marilyn  PC 

SCARBOROUGH  CENTRE 

Gilchrist,  J.S.  (Steve)  PC 

SCARBOROUGH  EAST 

NEWMAN,  HON.  DAN  PC 

SCARBOROUGH  SOUTHWEST 

WILSON,  HON.  JIM  PC 
SIMCOE  -  GREY 

Dunlop,  Garfield  PC 

SIMCOE  NORTH 

Bradley,  Jim  LIB 
ST  CATHARINES 

Bryant,  Michael  LIB 
ST  PAUL’S 


CLARK,  HON.  BRAD  PC 
STONEY  CREEK 

Cleary,  John  LIB 

STORMONT  -  DUNDAS  - 
CHARLOTTENBURGH 

Bartolucci,  Rick  LIB 

SUDBURY 

MOLINARI,  HON.  TINA  R,  PC 

THORNHILL 

McLeod,  Lyn  LIB 

THUNDER  BAY  -  ATIKOKAN 

Gravelle,  Michael  LIB 

THUNDER  BAY  -  SUPERIOR  NORTH 

Ramsay,  David  J,  LIB 

TIMISKAMING  -  COCHRANE 

Bisson,  Gilles  NDP 

TIMMINS  -  JAMES  BAY 

Churley,  Marilyn  M,  NDP 

TORONTO  -  DANFORTH 

Smitherman,  George  LIB 

TORONTO  CENTRE  -  ROSEDALE 

Marchese,  Rosario  NDP 

TRINITY  -  SPADINA 

Sorbara,  Greg  LIB 

VAUGHAN  -  KING  -  AURORA 

Arnott,  Ted  PC 

WATERLOO  -  WELLINGTON 

FLAHERTY,  HON.  JAMES  M,  PC 

WHITBY  -  AJAX 

YOUNG,  HON.  DAVID  S,  PC 

WILLOWDALE 

Duncan,  Dwight  LIB 

WINDSOR  -  ST  CLAIR 

Pupatello,  Sandra  LIB 

WINDSOR  WEST 

Kwinter,  Monte  LIB 

YORK  CENTRE 

Munro,  Julia  PC 

YORK  NORTH 

Cordiano,  Joe  LIB 

YORK  SOUTH  -  WESTON 

Sergio,  Mario  LIB 

YORK  WEST 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


112 


LEGISLATIVE  OFFICES 


CONSTITUENCIES  -  MEMBERS  OF  PROVINCIAL  PARLIAMENT 
(MPPS) 

Following  is  an  alphabetical  list  of  members’  with  their  constituency  office(s)  addresses  and 
phone  numbers. 


Agostino,  Dominic  LIB 
HAMILTON  EAST 
Unit  B,  196  Parkdale  Ave  N 
Hamilton  L8H  5X2 
General  Inquiry  (905)544-9644 
Fax  (905)544-5152 

Amott,  Ted  PC 

WATERLOO  -  WELLINGTON 

2nd  Fir,  181  St  Andrew  St  E 

Fergus  N1M  1P9 

General  Inquiry  (519)787-5247 

Toll  Free  1-800-265-2366  (Within  Riding) 

Fax  (519)787-5249  S 

BAIRD,  HON.  JOHN  PC 
NEPEAN  -  CARLETON 
Suite  1 19,  301  Moodie  Dr 
Nepean  K2H  9C4 
General  Inquiry  (613)828-2020 
Fax  (613)828-6962 

Barrett,  Toby  PC 

HALDIMAND  -  NORFOLK  -  BRANT 

39  Norfolk  St  N 

Simcoe  N3Y  3N6 

General  Inquiry  (519)428-0446 

Toll  Free  1-800-903-8629  (Within  Riding) 

Fax  (519)428-0835 

Barrett,  Toby  PC 

HALDIMAND  -  NORFOLK  -  BRANT 
ALTERNATE  ADDRESS 
9C  Sutherland  St  W 
Caledonia  N3W  1C1 
General  Inquiry  (905)765-8413 

Bartolucci,  Rick  LIB 

SUDBURY 

100  Elm  St 

Sudbury  P3C  1T5 

General  Inquiry  (705)675-1914 

Fax  (705)675-1456 

Beaubien,  Marcel  PC 

LAMBTON  -  KENT  -  MIDDLESEX 

4247  Oil  Heritage  Rd 

PO  Box  850 

Petrolia  NON  1R0 

General  Inquiry  (519)882-0221 

Toll  Free  1-800-265-3916  (Within  Riding) 

Fax  (519)882-3939 


Beaubien,  Marcel  PC 

LAMBTON  -  KENT  -  MIDDLESEX 

ALTERNATE  ADDRESS 

Unit  2,  740  James  St 

PO  Box  20004  James  St  Postal  Outlet 

Wallaceburg  N8A5G1 

General  Inquiry  (519)627-1015 

Fax  (519)627-7174 

Beaubien,  Marcel  PC 

LAMBTON  -  KENT  -  MIDDLESEX 

ALTERNATIVE  ADDRESS 

21  Front  St  W 

Strathroy  N7G  1X5 

General  Inquiry  (519)245-8696 

Fax  (519)245-8697 

Bisson,  tulles  NDP 
TIMMINS  -  JAMES  BAY 
247  Algonquin  Blvd  W 
Timmins  P4N  2R8 
General  Inquiry  (705)268-6400 
Toll  Free  1-800-461-9878  (Within  Riding) 
'  Fax  (705)266-9125  S 

Bisson,  Gilles  NDP 

TIMMINS  -  JAMES  BAY 

ALTERNATE  ADDRESS 

12B  Byng  Ave 

Kapuskasing  P5N  1W3 

General  Inquiry  (705)335-6400 

Toll  Free  1-800-461-9878  (Within  Riding) 

Fax  (705)337-6869 

Bountrogianni,  Dr.  Marie  LIB 
HAMILTON  MOUNTAIN 
Unit  2,  952  Concession  St 
Hamilton  L8V  1G2 
General  Inquiry  (905)388-9734 
Fax  (905)388-7862 

Boyer,  Claudette  IND 
OTTAWA  -  VANIER 
237  Montreal  Rd 
Vanier  K1L  6C7 
General  Inquiry  (613)744-4484 
Fax  (613)744-0889 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.gov.on.ca 


LEGISLATIVE  OFFICES 


113 


Bradley,  Jim  LIB 
ST  CATHARINES 
Unit  2,  2  Secord  Dr 
St  Catharines  L2N  1K8 
General  Inquiry  (905)935-0018 
Fax  (905)935-0191  @1 

Brown,  Mike  LIB 
ALGOMA  -  MANITOULIN 

Unit  9B,  80  Dieppe  Ave 
Elliot  Lake  P5A  1H3 
General  Inquiry  (705)461-9710 
Fax  (705)461-9720  S 

Brown,  Mike  LIB 
ALGOMA  -  MANITOULIN 
ALTERNATE  ADDRESS 
Heyden  Shopping  Ctr,  Hwy  17  N 
RR2  Sault  Ste  Marie  P6A  5K7 
General  Inquiry  (705)777-1213 
Toll  Free  1-800-831-1899  (Within  Riding) 
Fax  (705)777-1215 

Bryant,  Michael  LIB 

ST  PAUL’S 

803  St  Clair  Ave  W 

Toronto  M6C  1B9 

General  Inquiry  (416)656-0943 

Fax  (416)656-0875 

Caplan,  David  LIB 
DON  VALLEY  EAST 
2062  Sheppard  Ave  E 
North  York  M2J  5B3 
General  Inquiry  (416)494-6856 
Fax  (416)494-9937 

CARR,  HON.  GARY  PC 

OAKVILLE 

2330  Lakeshore  Rd  W 

Oakville  L6L  1H3 

General  Inquiry  (905)827-5141 

Fax  (905)827-3786 

Christopherson,  David  NDP 
HAMILTON  WEST 
554  King  St  W 
Hamilton  L8P  1C2 
General  Inquiry  (905)529-1277 
Fax  (905)529-1280  @ 

Chudleigh,  Ted  PC 

HALTON 

Suite  100,  192  Main  St  E 
Milton  L9T  1N8 
General  Inquiry  (905)878-1729 
Fax  (905)878-5144 


Churley,  Marilyn  M,  NDP 
TORONTO  -  DANFORTH 

288  Danforth  Ave 
Toronto  M4K  1N6 
General  Inquiry  (416)461-0223 
Fax  (416)461-9542  S 

CLARK,  HON.  BRAD  PC 

STONEY  CREEK 

Unit  10,  44  King  St  E 

Stoney  Creek  L8G  1K1 

General  Inquiry  (905)664-4200 

Toll  Free  1-800-41 1-6611  (Within  Riding) 

Fax  (905)662-2313 

Cleary,  John  LIB 
STORMONT  -  DUNDAS  - 
CHARLOTTENBURGH 

404  Montreal  Rd 

Cornwall  K6H  1B7 

General  Inquiry  (613)933-6513 

Toll  Free  1-800-514-9660  (Within  Riding) 

Fax  (613)933-6449  S 

CLEMENT,  HON.  TONY  PC 
BRAMPTON  WEST  -  MISSISSAUGA 
Suite  304,  201  County  Court  Blvd 
Brampton  L6W  4L2 
General  Inquiry  (905)796-8669 
Fax  (905)796-8069 

COBURN,  HON.  BRIAN  PC 
OTTAWA  -  ORLEANS 
Unit  6,  1 10  Bearbrook  Rd 
Gloucester  K1B  5R2 
General  Inquiry  (613)834-8679 
Fax  (613)834-7647 

Colie,  Mike  LIB 
EGLINTON  -  LAWRENCE 

2882  Dufferin  St 
Toronto  M6B  3S6 
General  Inquiry  (416)781-2395 
Fax  (416)781-4116 

Conway,  Sean  LIB 

RENFREW  -  NIPISSING  -  PEMBROKE 

The  Victoria  Ctr,  84  Isabella  St 

Pembroke  K8A  5S5 

General  Inquiry  (613)735-6627 

Toll  Free  1-800-267-2515  (Within  Riding) 

Fax  (613)735-6692 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


114 


LEGISLATIVE  OFFICES 


Cordiano,  Joe  LIB 
YORK  SOUTH  -  WESTON 

Unit  3,  2277  Keele  St 
North  York  M6M  3Z6 
General  Inquiry  (416)243-7984 
Fax  (416)243-0327  S 

Crozier,  Bruce  LIB 

ESSEX 

78  Talbot  St  N 

Essex  N8M  1A2 

General  Inquiry  (519)776-6420 

Toll  Free  1-800-265-3909  (Within  Riding) 

Fax  (519)776-5763 

9:00  -  5:00  @ 

CUNNINGHAM,  HON.  DIANNE  PC 
LONDON  NORTH  CENTRE 

Suite  101,  650  Waterloo  St 
London  N6B  2R4 
General  Inquiry  (519)432-7339 
Fax  (519)432-0613  £9 

Curling,  Alvin  LIB 

SCARBOROUGH  -  ROUGE  RIVER 

Suite  111,  5200  Finch  Ave  E 
Scarborough  M1S4Z4 
General  Inquiry  (416)297-5040 
Fax  (416)297-6767  @ 

DEFARIA,  HON.  CARL  PC 
MISSISSAUGA  EAST 

Suite  5,  1425  Dundas  St  E 
Mississauga  L4X  2W4 
General  Inquiry  (905)238-1751 
Fax  (905)238-4918 

Di  Cocco,  Caroline  LIB 

SARNIA  -  LAMBTON 

Bayside  Mall,  Unit  29,  150  Christina  St  N 

Sarnia  N7T  7W5 

General  Inquiry  (519)337-0051 

Fax  (519)337-3246 

Dombrowsky,  Leona  LIB 

HASTINGS  -  FRONTENAC  -  LENNOX 

AND  ADDINGTON 

4  Market  Sq 

Napanee  K7R  1J3 

General  Inquiry  (613)354-6630 

Toll  Free  1-877-536-6248  (Within  Riding) 

Fax  (613)354-0232 


Duncan,  Dwight  LIB 
WINDSOR  -  ST  CLAIR 

Unit  2,  4808  Tecumseh  Rd  E 
Windsor  N8T  1B8 
General  Inquiry  (519)251-5199 
Fax  (519)251-5299 

Dunlop,  Garfield  PC 
SIMCOE  NORTH 

14  Coldwater  Rd  W 

PO  Box  2320 

Orillia  L3V  6S2 

General  Inquiry  (705)326-3246 

Toll  Free  1-800-304-7341  (Within  Riding) 

Fax  (705)326-9579 

Dunlop,  Garfield  PC 
SIMCOE  NORTH 
ALTERNATE  ADDRESS 
482  Elizabeth  St 
Midland  L4R  1Z8 
General  Inquiry  (705)526-8671 
Fax  (705)526-8600 

ECKER,  HON.  JANET  PC 
PICKERING  -  AJAX  -  UXBRIDGE 

Suite  213,  1550  Kingston  Rd 
Pickering  L1V  1C3 
General  Inquiry  (905)420-0829 
Toll  Free  1-800-669-4788 
Fax  (905)420-5351 

ELLIOTT,  HON.  BRENDA  PC 
GUELPH  -  WELLINGTON 

173  Woolwich  St 
Guelph  N1H3V4 
General  Inquiry  (519)836-4190 
Fax  (519)836-4191 

EVES,  HON.  ERNIE  PC 

DUFFERIN  -  PEEL  -  WELLINGTON  - 
GREY 

244  Broadway  Ave 

Orangeville  L9W  1K5 

General  Inquiry  (519)941-7751 

Toll  Free  1-800-265-1603  (Within  Riding) 

Fax  (519)941-3246 

FLAHERTY,  HON.  JAMES  M,  PC 
WHITBY  -  AJAX 

Suite  101,  114  Dundas  St  E 
Whitby  L1N2H7 
General  Inquiry  (905)430-1141 
Fax  (905)430-1840 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.gov.on.ca 


LEGISLATIVE  OFFICES 


115 


GALT,  HON.  DOUG  PC 
NORTHUMBERLAND 

Suite  303,  1005  Elgin  StW 

Cobourg  K9A  5J4 

General  Inquiry  (905)372-4000 

Toll  Free  1-800-263-3980  (Within  Riding) 

Fax  (905)372-1672 

GALT,  HON.  DOUG  PC 
NORTHUMBERLAND 
ALTERNATE  ADDRESS 
27  King  St 
Trenton  K8V  3V7 
General  Inquiry  (613)392-3038 
Fax  (613)392-2241 

Gerretsen,  John  LIB 
KINGSTON  AND  THE  ISLANDS 

The  LaSalle  Mews,  Suite  2,  303  Bagot  St 
Kingston  K7K  5W7 
General  Inquiry  (613)547-2385 
Fax  (613)547-5001 

Gilchrist,  J.S.  (Steve)  PC 
SCARBOROUGH  EAST 
Morningside  Mall,  Suite  314 
255  Morningside  Ave 
Scarborough  M1E  3E6 
General  Inquiry  (416)281-2787 
Fax  (416)281-2360 

Gill,  Raminder  PC 

BRAMALEA  -  GORE  -  MALTON  - 
SPRINGDALE 

Suite  106,  9780  Bramalea  Rd  N 
Brampton  L6S  2P1 
General  Inquiry  (905)799-3939 
Fax  (905)799-9505 

Gravelle,  Michael  LIB 

THUNDER  BAY  -  SUPERIOR  NORTH 

Suite  101,  215  Van  Norman  St 
Thunder  Bay  P7A  4B6 
General  Inquiry  (807)345-3647 
Toll  Free  1-888-5 16-5555  (Within  Riding) 
Fax  (807)345-2922 

Guzzo,  Garry  PC 
OTTAWA  WEST  -  NEPEAN 

Suite  218,  1400  Clyde  Ave 
Nepean  K2G  3J2 
General  Inquiry  (613)727-2657 
Fax  (613)224-3306 


Hampton,  Howard  NDP 
KENORA  -  RAINY  RIVER 

Suite  3,  140  Fourth  StW 
Fort  Frances  P9A  3B8 
General  Inquiry  (807)274-7619 
Fax  (807)274-3721 

Hampton,  Howard  NDP 

KENORA-RAINY  RIVER 

ALTERNATE  ADDRESS 

123 A  Queen  St 

Dry  den  P8N  1A6 

General  Inquiry  (807)223-6456 

Toll  Free  1-800-465-8501  (Within  Riding) 

Fax  (807)223-6593 

Hampton,  Howard  NDP 
KENORA-RAINY  RIVER 
ALTERNATE  ADDRESS 
2nd  Fir,  114  Main  St  S 
Kenora  P9N  1S9 
General  Inquiry  (807)467-2415 
Fax  (807)467-2641 

HARDEMAN,  HON.  ERNIE  PC 

OXFORD 

1 2  Perry  St 

Woodstock  N4S  3C2 

General  Inquiry  (519)537-5222 

Toll  Free  1-800-265-4046  (Within  Riding) 

Fax  (519)537-3577 

Hastings,  John  PC 
ETOBICOKE  NORTH 
Unit  201,  100  Rexdale  Blvd 
Etobicoke  M9W  1N7 
General  Inquiry  (416)745-2859 
Fax  (416)745-4601 

Hodgson,  Chris  PC 

HALIBURTON  -  VICTORIA  -  BROCK 

14  Lindsay  St  N 

Lindsay  K9V  1T4 

General  Inquiry  (705)324-6654 

Toll  Free  1-800-424-2490  (Within  Riding) 

Fax  (705)324-6938 

Hoy,  Pat  LIB 

CHATHAM  -  KENT-  ESSEX 

Suite  100,  111  Heritage  Rd 

Chatham  N7M  5W7 

General  Inquiry  (519)351-0510 

Toll  Free  1-800-265-3992  (Within  Riding) 

Fax  (519)351-7714 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


116 


LEGISLATIVE  OFFICES 


HUDAK,  HON.  TIM  PC 
ERIE  -  LINCOLN 

Unit  3,  2763  Stevensville  Rd 
Stevensville  LOS  ISO 
General  Inquiry  (905)382-0322 
Toll  Free  1-800-665-3697  (Within  Riding) 
Fax  (905)382-0315 

HUDAK,  HON.  TIM  PC 
ERIE  -  LINCOLN 
ALTERNATE  ADDRESS 
106  Main  St  W 
Dunnville  N1A2X1 
General  Inquiry  (905)774-2533 

HUDAK,  HON.  TIM  PC 
ERIE  -  LINCOLN 
ALTERNATE  ADDRESS 
4289  Mountain  St 
Beamsville  LOR  1B0 
General  Inquiry  (905)563-1755 

Jackson,  Cam  PC 
BURLINGTON 
Unit  19,  460  Brant  St 
Burlington  L7R  4B6 
General  Inquiry  (905)639-7924 
Fax  (905)639-3284  @ 

JOHNS,  HON.  HELEN  PC 
HURON  -  BRUCE 

50  South  St 

Goderich  N7A  3L5 

General  Inquiry  (519)524-2979 

Toll  Free  1-800-668-9320  (Within  Riding) 

Fax  (519)524-4154 

Johnson,  Bert  PC 
PERTH  -  MIDDLESEX 

55  Lome  Ave  E 

Stratford  N5A  6S4 

General  Inquiry  (519)272-0660 

Toll  Free  1-800-461-9701  (Within  Riding) 

Fax  (519)272-1064 

Kells,  Morley  PC 
ETOBICOKE  -  LAKESHORE 

3481  Lake  Shore  Blvd  W 
Etobicoke  M8W  1N5 
General  Inquiry  (416)259-2249 
Fax  (416)259-3704 

Kennedy,  Gerard  LIB 
PARKDALE  -  HIGH  PARK 

2861  Dundas  StW 
Toronto  M6P  1Y9 
General  Inquiry  (416)763-5630 
Fax  (416)763-5640 


KLEES,  HON.  FRANK  F,  PC 
OAK  RIDGES 
Unit  210,  650  Hwy  7  E 
Richmond  Hill  L4B  1B2 
General  Inquiry  (905)707-3160 
(905)642-5500  (Stouffville) 

Toll  Free  1-800-211-1881  (Within  Riding) 
Fax  (905)707-3161 

Kormos,  Peter  NDP 

NIAGARA  CENTRE 

Canal  View,  Unit  103,  60  King  St 

Welland  L3B  6A4 

General  Inquiry  (905)732-6884 

Fax  (905)732-9782  @ 

Kwinter,  Monte  LIB 
YORK  CENTRE 
539  Wilson  Heights  Blvd 
Downsview  M3H  2V7 
General  Inquiry  (416)630-0080 
Fax  (416)630-8828 

Lalonde,  Jean-Marc  LIB 

GLENGARRY  -  PRESCOTT  -  RUSSELL 

1608  Laurier  St 

PO  Box  339 

Rockland  K4K  1K4 

General  Inquiry  (613)446-4010 

Toll  Free  1-800-355-9666  (Within  Riding) 

Fax  (613)446-6605 

Lalonde,  Jean-Marc  LIB 

GLENGARRY  -  PRESCOTT  -  RUSSELL 

ALTERNATE  ADDRESS 

2nd  Fir,  90  Main  St  S 

PO  Box  963 

Alexandria  K0C  1A0 

General  Inquiry  (613)525-4605 

Lalonde,  Jean-Marc  LIB 

GLENGARRY  -  PRESCOTT  -  RUSSELL 

ALTERNATE  ADDRESS 

Suite  116,  151  Main  St  E 

Hawkesbury  K6A  1A1 

General  Inquiry  (613)632-2706 

Toll  Free  1-800-294-8250  (Within  Riding) 

Fax  (613)632-1554 

Levac,  Dave  LIB 

BRANT 

90  Nelson  St 

Brantford  N3T2N1 

General  Inquiry  (519)759-0361 

Fax  (519)759-6439 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


117 


Marchese,  Rosario  NDP 
TRINITY  -  SPADINA 
854  Dundas  St  W 
Toronto  M6J  1V5 
General  Inquiry  (416)603-9664 
Fax  (416)603-1241 

Marland,  Margaret  PC 
MISSISSAUGA  SOUTH 
1523  Hurontario  St 
Mississauga  L5G  3H7 
General  Inquiry  (905)278-1557 
Fax  (905)278-1525  S 

Martel,  Shelley  NDP 

NICKEL  BELT 

Hanmer  Valley  Shopping  Plaza,  Hwy  69  N 

Hanmer  P3P  1P7 

General  Inquiry  (705)969-3621 

Toll  Free  1-877-280-9990  (Within  Riding) 

Fax  (705)969-3538  @ 

Martin,  Tony  NDP 
SAULT  STE  MARIE 
180  Bay  St 

Sault  Ste  Marie  P6A  6S2 
General  Inquiry  (705)949-6959 
Fax  (705)949-5561  El 

Martiniuk,  Gerry  PC 

CAMBRIDGE 

Unit  2,  410  Hespeler  Rd 

Cambridge  N1R6J6 

General  Inquiry  (519)623-5852 

Fax  (519)623-3250 

Maves,  Bart  PC 
NIAGARA  FALLS 
Unit  5,  6100  Thorold  Stone  Rd 
Niagara  Falls  L2J  1A3 
General  Inquiry  (905)357-0681 
Fax  (905)357-9456 

Mazzilli,  Frank  PC 
LONDON  -  FANSHAWE 
Unit  4,  841  Wellington  Rd  S 
London  N6E  3R5 
General  Inquiry  (519)668-1 104 
Fax  (519)668-1941 

McDonald,  A1  PC 
NIPISSING 

Suite  1  Ground  Fir,  374  Fraser  St 
North  Bay  P1B  3W7 
General  Inquiry  (705)474-8340 
Fax  (705)474-9747  H 


McGuinty,  Dalton  LIB 
OTTAWA  SOUTH 

1795  Kilbom  Ave 
Ottawa  K1H  6N1 
General  Inquiry  (613)736-9573 
Fax  (613)736-7374  @ 

McLeod,  Lyn  LIB 
THUNDER  BAY  -  ATIKOKAN 

240  South  Syndicate  Ave 
Thunder  Bay  P7E  1C8 
General  Inquiry  (807)623-9237 
Fax  (807)623-4983  @ 

McLeod,  Lyn  LIB 
THUNDER  BAY  -  ATIKOKAN 
ALTERNATE  ADDRESS 
205  Main  St  W 
PO  Box  1780 
Atikokan  POT  ICO 
General  Inquiry  (807)597-2629 
Fax  (807)597-2402 

McMeekin,  Ted  LIB 
ANCASTER  -  DUNDAS  - 
FLAMBOROUGH  -  ALDERSHOT 

299  Dundas  St  E 

PO  Box  1240 

Waterdown  LOR  2H0 

General  Inquiry  (905)690-6552 

Toll  Free  1-888-566-6614  (Within  Riding) 

Fax  (905)690-6562 

Miller,  Norm  PC 

PARRY  SOUND  -  MUSKOKA 

Suite  201,505  Hwy  118W 
Bracebridge  P1L  2G7 
General  Inquiry  (705)645-8538 
Toll  Free  1-888-267-4826  (Within  Riding) 
Fax  (705)645-8148  S 

Miller,  Norm  PC 

PARRY  SOUND  -  MUSKOKA 

ALTERNATE  ADDRESS 

17  James  St 

Parry  Sound  P2A  1T4 

General  Inquiry  (705)746-4266 

Toll  Free  1-888-701-1176  (Within  Riding) 

Fax  (705)746-1578 

MOLINARI,  HON.  TINA  R,  PC 
THORNHILL 

7592  Yonge  St 
Thornhill  L4J  1V9 
General  Inquiry  (905)731-8462 
Fax  (905)731-2984 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


118 


LEGISLATIVE  OFFICES 


Munro,  Julia  PC 
YORK  NORTH 

Suite  103,  17705  Leslie  St 
Newmarket  L3Y  3E3 
General  Inquiry  (905)898-8514 
Fax  (905)898-8517 

Murdoch,  Bill  PC 

BRUCE  -  GREY-  OWEN  SOUND 

1047  2nd  Ave  E 

Owen  Sound  N4K  2H8 

General  Inquiry  (519)371-2421 

Toll  Free  1-800-461-2664  (Within  Riding) 

Fax  (519)371-0953  @ 

Mushinski,  Marilyn  PC 
SCARBOROUGH  CENTRE 
Suite  204,  1450  Midland  Ave 
Scarborough  M1P4Z8 
General  Inquiry  (416)615-2183 
Fax  (416)615-2011 

NEWMAN,  HON.  DAN  PC 
SCARBOROUGH  SOUTHWEST 

3005  Kingston  Rd 
Scarborough  M1M  1P1 
General  Inquiry  (416)261-9525 
Fax  (416)261-0381 

O’Toole,  John  R,  PC 

DURHAM 

75  King  St  E 

Bowmanville  L1C  1N4 

General  Inquiry  (905)697-1501 

Toll  Free  1-800-661-2433  (Within  Riding) 

Fax  (905)697-1506 

OUELLETTE,  HON.  JERRY  J,  PC 

OSHAWA 

170  Athol  StE 

Oshawa  L1H  1K1 

General  Inquiry  (905)723-241 1 

Fax  (905)723-1054 

Parsons,  Ernie  LIB 

PRINCE  EDWARD  -  HASTINGS 

183  Front  St 

Belleville  K8N  2Y9 

General  Inquiry  (613)962-1 144 

TTY  Toll  Free  1-866-796-1888  (Within 

Riding) 

Fax  (613)969-6381 


Patten,  Richard  LIB 
OTTAWA  CENTRE 

1292  Wellington  St 
Ottawa  K1Y3A9 
General  Inquiry  (613)722-6414 
Fax  (613)722-6703 

Peters,  Steve  LIB 

ELGIN  -  MIDDLESEX  -  LONDON 

542  Talbot  St 

St  Thomas  N5P  1C4 

General  Inquiry  (519)631-0666 

Toll  Free  1-800-265-7638  (Within  Riding) 

Fax  (519)631-9478 

Phillips,  Gerry  LIB 
SCARBOROUGH  -  AGINCOURT 

Suite  204,  4002  Sheppard  Ave  E 
Scarborough  M 1 S  4R5 
General  Inquiry  (416)297-6568 
Fax  (416)297-4962  S 

Prue,  Michael  NDP 
BEACHES  -  EAST  YORK 

2171  Danforth  Ave 
Toronto  M4C  1K4 
General  Inquiry  (416)690-1032 
Fax  (416)690-8420  S 

Pupatello,  Sandra  LIB 
WINDSOR  WEST 
1483  Ouellette  Ave 
Windsor  N8X  1K1 
General  Inquiry  (519)977-7191 
Fax  (519)977-7029 

Ramsay,  David  J,  LIB 

TIMISKAMING  -  COCHRANE 

29  Duncan  Ave 

Kirkland  Lake  P2N  1X5 

General  Inquiry  (705)567-4650 

Toll  Free  1-800-461-2186  (Within  Riding) 

Fax  (705)567-4208 

Ramsay,  David  J,  LIB 
TIMISKAMING  -  COCHRANE 
ALTERNATE  ADDRESS 
2nd  Fir,  229  Main  St 
Sturgeon  Falls  P0H  2G0 
General  Inquiry  (705)753-9965 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


119 


Ramsay,  David  J,  LIB 

TIMISKAMING  -  COCHRANE 

ALTERNATE  ADDRESS 

524  Ferguson  St 

PO  Box  429 

Haileybury  POJ  1K0 

General  Inquiry  (705)672-2488 

Toll  Free  1-888-701-1 105  (Within  Riding) 

Fax  (705)672-3241 

RUNCIMAN,  HON.  ROBERT  W,  PC 
LEEDS  -  GRENVILLE 

243  Perth  St 

Brockville  K6V  5E7 

General  Inquiry  (613)342-9522 

Toll  Free  1-800-267-4408  (Within  Riding) 

Fax  (613)342-2501  0 

RUNCIMAN,  HON.  ROBERT  W,  PC 
LEEDS  -  GRENVILLE 
ALTERNATE  ADDRESS 
515  Prescott  St 
Kemptville  K0G  1J0 
General  Inquiry  (613)258-7789 
Fax  (613)258-1860 

Ruprecht,  Tony  LIB 
DAVENPORT 

1359  Davenport  Rd 
Toronto  M6H  2H5 
General  Inquiry  (416)535-3158 
Fax  (416)325-9961  0 

Sampson,  Rob  PC 
MISSISSAUGA  CENTRE 
Unit  17,  1 100  Central  Pky  W 
Mississauga  L5C  4E5 
General  Inquiry  (905)897-8815 
Fax  (905)897-8482 

Sergio,  Mario  LIB 
YORK  WEST 

Unit  38,  2300  Finch  Ave  W 
North  York  M9M  2Y3 
General  Inquiry  (416)743-7272 
Fax  (416)743-3292 

Smitherman,  George  LIB 
TORONTO  CENTRE  -  ROSED  ALE 

410  Sherbourne  St 
Toronto  M4X  1K2 
General  Inquiry  (416)972-7683 
Fax  (416)972-7686 


Vacant  Riding  PC 
MISSISSAUGA  WEST 
Legislative  Bldg 
Rm  124  North  Wing 
Queen’s  Park 
Toronto  M7A  1A8 
General  Inquiry  (416)325-3495 

Sorbara,  Greg  LIB 

VAUGHAN  -  KING  -  AURORA 

Unit  201,8551  Weston  Rd 

Woodbridge  L4L  9R4 

General  Inquiry  (905)851-0440 

Toll  Free  1-877-880-6770  (Within  Riding) 

Fax  (905)851-0210 

Spina,  Joe  PC 
BRAMPTON  CENTRE 

Conestoga  Sq,  2nd  Fir  Suite  104 
380  Bovaird  Dr 
Brampton  L6Z  2S8 
General  Inquiry  (905)840-9244 
Fax  (905)840-7845 

STERLING,  HON.  NORMAN  W,  PC 
LANARK  -  CARLETON 

Heritage  Walk,  Unit  5,  130  Lansdowne  Ave 
Carleton  Place  K7C  2T7 
General  Inquiry  (613)253-1171 
Toll  Free  1-800-267-1020  (Within  Riding) 
Fax  (613)253-1175  0 

Stewart,  Gary  PC 
PETERBOROUGH 

Unit  3,  193  Simcoe  St 
Peterborough  K9H  2H6 
General  Inquiry  (705)742-3777 
Fax  (705)742-1822 

STOCKWELL,  HON.  CHRIS  PC 
ETOBICOKE  CENTRE 

Suite  214,  555  Burnhamthorpe  Rd 
Etobicoke  M9C  2Y3 
General  Inquiry  (416)695-1220 
Fax  (416)695-1222  0 

Tascona,  Joe  PC 

BARRIE  -  SIMCOE  -  BRADFORD 

36  Mulcaster  St 

Barrie  L4M  3M1 

General  Inquiry  (705)737-4242 

Toll  Free  1-800-461-5473  (Within  Riding) 

Fax  (705)737-1085 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


120 


LEGISLATIVE  OFFICES 


Tascona,  Joe  PC 

BARRIE  -  SIMCOE  -  BRADFORD 

ALTERNATE  ADDRESS 

982  Innisfil  Beach  Rd 

Innisfil  L9S  2B5 

Genera]  Inquiry  (705)436-5478 

TSUBOUCHI,  HON.  DAVID  H,'  PC 

MARKHAM 

Suite  201,  8901  Woodbine  Ave 
Markham  L3R  9Y4 
General  Inquiry  (905)305-1935 
Fax  (905)305-1938 

TURNBULL,  HON.  DAVID  PC 
DON  VALLEY  WEST 
Suite  106,  40  Wynford  Dr 
Toronto  M3C  1J5 
General  Inquiry  (416)445-4040 
Fax  (416)445-7031  @ 

Wettlaufer,  Wayne  K,  PC 
KITCHENER  CENTRE 
70  Francis  St  N 
Kitchener  N2H  5B5 
General  Inquiry  (519)579-5460 
Fax  (519)579-2121 

WILSON,  HON.  JIM  PC 
SIMCOE  -  GREY 
Unit  28,  180  Parsons  Rd 
Alliston  L9R  1E8 
General  Inquiry  (705)435-4087 
Fax  (705)435-1051 


WILSON,  HON.  JIM  PC 

SIMCOE  -  GREY 

ALTERNATE  ADDRESS 

50  Hume  St 

Collingwood  L9Y  1V2 

General  Inquiry  (705)446-1090 

Toll  Free  1-800-268-7542  (Within  Riding) 

Fax  (705)446-3397 

WITMER,  HON.  ELIZABETH  PC 
KITCHENER  -  WATERLOO 

375  University  Ave  E 
Waterloo  N2K  3M7 
General  Inquiry  (519)725-3477 
Fax  (519)725-3667  S 

Wood,  Bob  PC 

LONDON  WEST 

Unit  3,  312  Commissioners  Rd  W 

London  N6J  1Y3 

General  Inquiry  (519)657-3120 

Fax  (519)657-0368 

YOUNG,  HON.  DAVID  S,  PC 

WILLOWDALE 

Newtonbrook  Plaza,  Unit  3,  5801  Yonge  St 
North  York  M2M  3T9 
General  Inquiry  (416)733-7878 
Fax  (416)733-7709  S 


SPEAKER  OF  THE  LEGISLATIVE  ASSEMBLY 

Legislative  Bldg 
Rm  180,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7435 
Fax  (416)325-6310 
www.ontla.on.ca  @ 


As  the  Chief  Presiding  Officer,  the  Speaker  of  the  Legislative  Assembly  is  responsible  for  both 
policy  and  operations  of  the  Legislative  Precinct  which  includes  the  Legislative  Building,  its 
surrounding  grounds  and  the  1st,  2nd  and  3rd  floors  of  the  Whitney  Block.  The  Speaker  also  chairs 
the  Board  of  Internal  Economy  which  reviews  and  approves  operating  policy  for  the  Office  of  the 
Assembly,  governs  the  Assembly’s  financial  affairs,  including  the  review  of  the  estimates. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


121 


CLERK  OF  THE  LEGISLATIVE  ASSEMBLY 

Legislative  Bldg 
Rm  104,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7340 
Fax  (416)325-7344 
www.ontla.on.ca  0 

The  Clerk  is  the  chief  permanent  officer  of  the  Legislative  Assembly,  with  the  rank  and  status  of 
a  Deputy  Minister.  As  the  principal  procedural  adviser  and  senior  officer  of  the  House,  the  Clerk’s 
responsibilities  include  advising  the  Speaker  and  Members  of  the  Legislature  on  questions  of 
procedure  and  interpretation  of  the  rules  and  practices  of  the  House.  The  Clerk  is  also  responsible 
for  the  overall  direction  and  administration  of  the  Legislative  Assembly  and  is  Secretary  of  the 
Board  of  Internal  Economy.  The  Clerk  is  Secretary  of  the  Ontario  Branch  of  the  Commonwealth 
Parliamentary  Association,  with  responsibility  for  coordinating  the  activities  of  the  branch  and 
the  Legislature  with  other  Parliaments,  and  Secretary  of  the  Ontario  section  of  the  Assemblee 
parlementaire  de  la  Francophonie.  The  office  maintains  the  public  disclosure  statements  of 
Members  of  the  Legislative  Assembly  and  the  Executive  Council  for  examination  by  Members  and 
the  public. 

CLERK’S  OFFICE 

Legislative  Bldg 
Rm  104,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7340 
Fax  (416)325-7344 
www.ontla.on.ca  0 

The  Clerk’s  Office  supports  the  activities  of  the  Clerk  of  the  Legislative  Assembly.  The  Clerk  is 
the  principal  procedural  adviser  to  the  Speaker  and  Members  of  the  Legislature  and  is  responsible 
for  the  overall  direction  and  administration  of  the  Legislative  Assembly. 

FRENCH  LANGUAGE  SERVICES 

Legislative  Bldg 
Rm  104,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7340 
Fax  (416)325-7344  0 

The  French  Language  Services  coordinator  provides  guidance  and  assistance  relating  to  the 
effective  delivery  of  activities  and  services  in  French  for  the  Legislative  Assembly. 

LEGISLATIVE  INFORMATION  SYSTEMS 

Whitney  Block 
Rm  2440,  99  Wellesley  St  W 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7000 
Fax  (416)325-3799 
www.ontla.on.ca  0 

Legislative  Information  Systems  (LIS),  in  partnership  with  our  clients,  develops  strategies  for 
investment  in  information  systems  and  provides  high  quality  information  service  and  support 
required  by  Members  and  the  Office  of  the  Assembly  to  achieve  their  business  goals.  The  service 
is  centered  at  Queen’s  Park  and  extends  across  the  province  to  all  constituency  offices. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


122 


LEGISLATIVE  OFFICES 


ADMINISTRATIVE  SERVICES  DIVISION 

The  Administrative  Services  Division  provides  administrative  services  to  Members  and  staff  in  the 
areas  of  Financial  Services,  Human  Resources  and  Purchasing  &  Operations. 

OFFICE  OF  THE  EXECUTIVE  DIRECTOR 

Whitney  Block 
Rm  2501,  99  Wellesley  StW 
Toronto  M7A  1A2 
Fax  (416)314-5995  0 

The  Executive  Director  is  a  senior  officer  of  the  Office  of  the  Assembly,  with  responsibility  for 
the  overall  administration,  planning  and  direction  of  the  Administrative  Services  Division  which 
includes  three  branches;  Financial  Services;  Human  Resources  and  Purchasing  &  Operations.  The 
Executive  Director  oversees  the  provision  of  all  Members’  salaries  and  expenses  and  all 
appropriations  to  the  three  party  caucuses;  administers  the  preparation,  review  and  implementation 
of  the  estimates  of  the  Office  of  the  Assembly;  makes  policy  decisions  in  the  Financial  Services, 
Purchasing  &  Operations  and  Human  Resources  areas. 

FINANCIAL  SERVICES 

Whitney  Block 
Rm  2630,  99  Wellesley  St  W 
Toronto  M7A  1A6 
General  Inquiry  (416)325-9489 
Fax  (416)325-9521  0 

Financial  Services  provides  support  to  Members  of  the  Legislative  Assembly,  Assembly  Offices, 
Commissions  and  Caucuses  with  a  variety  of  financial  services  including  payment  processing, 
accounts  receivable  invoicing  and  collections,  financial  analysis,  development,  communication  and 
advice  on  financial  policies  and  procedures.  The  Branch  is  also  responsible  for:  coordinating  the 
annual  estimates  process  for  all  the  offices  that  are  under  the  jurisdiction  of  the  BOIE;  providing 
internal  financial  reports  to  Members  and  other  offices;  external  financial  reporting  including 
Members’  Expenses  &  Public  Accounts  both  tabled  annually  in  the  House;  coordinating  the  annual 
financial  audit  for  the  Office  of  the  Assembly;  providing  information  and  support  to  other  offices 
re:  Freedom  of  Information  and  Protection  of  Privacy  Act  and  the  Accountability  for  Expenses  Act  - 
Cabinet  Ministers  and  Opposition  Leaders,  2002;  and  coordinating  the  Assembly’s  Insurance  & 
Corporate  Credit  Card  Programs. 

HUMAN  RESOURCES 

Whitney  Block 
Rm  2420,  99  Wellesley  St  W 
Toronto  M7A  1A2 
General  Inquiry  (416)325-3540 
Fax  (416)325-1537  (Payroll) 

Fax  (416)325-3573 
8:30  -  5:00  0 

Human  Resources  offers  services  to  the  office  of  the  Assembly  staff  and  Commissions  reporting 
to  the  Legislature,  in  the  areas  of:  staffing;  learning  and  development;  payroll;  staff  relations  and 
counselling;  policy  development  and  establishment  of  classification;  compensation  and  benefits  for 
offices  of  the  Assembly.  Benefits  and  payroll  administration  is  also  provided  for  MPPs  and  their 
staff,  as  well  as  all  caucuses. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


123 


PURCHASING  AND  OPERATIONS 

Whitney  Block 

Suite  2630,  99  Wellesley  St  W 
Toronto  M7A  1A6 
General  Inquiry  (416)325-7222 
Fax  (416)325-7236 
8:30-5:00  0 

Purchasing  and  Operations  provides  centralized  purchasing,  contract  administration,  mail  handling, 
receiving,  and  asset  management  activities  for  the  Legislative  Assembly.  This  office  also  manages 
the  Members’  furniture  and  equipment  entitlements  for  both  Queen’s  Park  and  constituency  offices 
through  a  central  budget.  All  telecommunications  requirements  for  both  Legislative  Precinct  offices 
and  constituency  offices  across  Ontario  are  coordinated  through  this  office. 

FOOD  SERVICES  (SODEXHO  ALLIANCE) 

Legislative  Bldg 
Rm  B29E,  Queen’s  Park 
Toronto  M7A  1A6 

(416)325-7396  (Catering  and  Steward  Services) 

(416)325-7398  (Reservations)  0 

Food  Services  operates  a  dining  room  and  cafeteria  in  the  lower  level  of  the  Legislative  Building 
as  well  as  a  Tuck  Shop  on  the  main  floor  of  the  Whitney  Block.  Catering  services  are  available  upon 
request. 

TELECOMMUNICATIONS 

Whitney  Block 

Rm  2630, 99  Wellesley  St  W  '  . 

Toronto  M7A  1A6 

General  Inquiry  (416)325-3598  0 

All  telecommunications  requirements  for  Members  Queen’s  Park  and  Constituency  Offices  across 
the  province,  and  Assembly  departments  are  coordinated  through  the  Telecommunications  section 
within  Purchasing  &  Operations. 

LEGISLATIVE  LIBRARY 

Legislative  Bldg 
Queen’s  Park 
Toronto  M7A  1A9 
General  Inquiry  (416)325-3900 

(416)325-3900  (Research  &  Reference  Inquiries  for  MPPs  and  their  staff) 

www.ontla.on.ca/library/libraryindex.htm 

8:30-5:00  0 

Legislative  Library  Division  provides  research  and  information  services  to  Members  of 
Provincial  Parliament  (MPPs)  and  staff,  officers  of  the  Legislative  Assembly,  Caucus  staff  for  all 
parties,  and  members  of  the  Legislative  Press  Gallery.  A  research  service  is  offered  exclusively  for 
MPPs.  The  library’s  collection  includes  political  science,  public  administration,  social  science  and 
legal  materials;  Canadian,  provincial  and  US  government  publications;  and  major  daily  Ontario 
newspapers.  Information  Resources  Branch  compiles,  edits  the  Ontario  Government  Publications 
Monthly  Checklist  and  assigns  International  Standard  Book  Numbers  (ISBN)  and  serial  numbers 
(ISSN)  to  Ontario  Government  publications. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


124 


LEGISLATIVE  OFFICES 


EXECUTIVE  DIRECTOR  S  OFFICE 

Legislative  Bldg  North  Wing 
4th  Fir  Rm  409,  Queen’s  Park 
Toronto  M7A  1A9 
General  Inquiry  (416)325-3905 
Fax  (416)325-3909 
8:30-5:00  IS 

The  Office  of  the  Executive  Director,  Legislative  Library  Division,  is  responsible  for  the  overall 
direction  and  administration  of  the  division.  The  division  consists  of  the  Office  of  the  Executive 
Director,  Information  Resources  Branch,  Research  and  Information  Services  Branch. 

RESEARCH  AND  INFORMATION  SERVICES  BRANCH 

Legislative  Bldg  North  Wing 
3rd  Fir,  Queen’s  Park 
Toronto  M7A  1A9 
General  Inquiry  (416)325-3900 
TTY  (416)325-3919 
Fax  (416)325-3925 
Fax  (416)325-3696 

www.ontla.on.ca/library/libraryindex.htm 
8:30-5:00  a 

Research  and  Information  Services  Branch  provides  confidential,  non-partisan  research  and 
reference  services  to  MPPs  and  their  staff,  Standing  and  Select  Committees,  Caucus  staff  for  all 
parties,  and  officers  of  the  Legislative  Assembly.  More  limited  reference  services  are  also  provided 
to  members  of  the  Legislative  Press  Gallery.  Direct  service  to  ministry  staff  and  others  is  limited 
to  access  to  those  materials  not  available  elsewhere  in  Toronto.  The  service  publishes  research 
papers,  electronic  briefing  books  and  other  information  products  geared  to  the  interests  of  MPPs 
on  the  Library’s  Intranet  site. 

INFORMATION  RESOURCES  BRANCH 

Whitney  Block 

Rm  2330,  99  Wellesley  St  W 

Toronto  M7A  1A9 

(416)314-8507  (ISBN  &  CIP  Inquiries) 

(416)325-3901  (Circulation  &  News  Inquiries) 

TTY  (416)325-3919 

Fax  (416)314-8541  (ISBN  &  CIP  Inquiries) 

Fax  (416)325-3925  (Circulation  &  News  Inquiries) 

8:30  -  5:00  @1 

Information  Resources  Branch  provides  circulation  and  news  services  including  a  print  and 
electronic  clipping  service  for  Members  and  their  staff.  Direct  service  to  others  is  limited  to  access 
to  those  materials  not  available  elsewhere  in  the  Greater  Toronto  area.  The  Collections  and 
Acquisitions  unit  is  responsible  for  the  selection,  acquisition  and  management  of  the  collection  to 
ensure  that  it  meets  the  immediate  and  longer-term  needs  of  members.  The  branch  also  compiles 
and  edits  the  Ontario  Government  Publications  Monthly  Checklist  as  well  as  assigns  International 
Standard  Book  Numbers  (ISBN)  and  serial  numbers  for  Ontario  Government  Publications. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


125 


LEGISLATIVE  SERVICES 

Whitney  Block 
Rm  1405,  99  Wellesley  St  W 
Toronto  M7A  1A2 
General  Inquiry  (416)325-3502 
Fax  (416)325-5848 
9:00-5:00  @ 

The  Legislative  Services  Division  oversees  the  branches  which  are  essential  to  the  House  and 
Committee  proceedings.  The  division  is  responsible  for  Hansard  Reporting  and  Interpretation 
Services,  Broadcast  and  Recording  Service,  Interparliamentary  and  Public  Relations  Branch, 
Journals  and  Procedural  Research  Branch,  and  Committees  Branch. 

BROADCAST  AND  RECORDING  SERVICE 

Legislative  Bldg 
Rm  453,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7900 
Fax  (416)325-7916  S 

The  Broadcast  and  Recording  Service  operates  the  Ontario  Legislative  Television  Satellite 
Network  (ONT.PARL.),  the  audio  recording  of  House  and  Committee  proceedings  for  transcription 
by  Hansard,  and  the  “in-house”  closed  circuit  television  system.  All  House  proceedings  are  real¬ 
time  captioned  for  the  hearing  impaired. 

MEDIA  STUDIO 

Legislative  Bldg 
Rm  149,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)327-2819 
Fax  (416)327-3497  S 

The  Media  Studio  is  a  fully  functional  television  studio  available  for  use  by  elected  members  of 
the  Legislature. 

COMMITTEES  BRANCH 

Whitney  Block 

Rm  1405,  99  Wellesley  St  W 

Toronto  M7A  1A2 

General  Inquiry  (416)325-3500  (Collect  Calls  Accepted) 

TTY  (416)325-3538 
Fax  (416)325-3505  @1 

An  important  feature  of  the  Legislative  Assembly  is  the  Committee  system.  Composed  of 
Members  drawn  from  each  political  party,  Committees  are  created  to  study  specific  areas  of 
jurisdiction  or  appointed  on  an  ad  hoc  basis  to  inquire  into  specific  issues.  The  Committees  Branch 
provides  procedural  and  administrative  support  to  Standing  and  Select  Committees,  and  offers 
advice  and  assistance  on  the  drafting  of  motions  relating  to  Committee  business.  The  branch  will 
answer  questions  about  parliamentary  procedure  in  Committees,  matters  referred  to  and  being 
considered  in  Committees,  and  dates  and  times  of  Committee  meetings.  Callers  will  be  referred  to 
the  offices  of  Committees  for  more  detailed  information  on  Committee  matters. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


126 


LEGISLATIVE  OFFICES 


HANSARD  REPORTING  AND  INTERPRETATION  SERVICES 

Whitney  Block 

Rm  3330,  99  Wellesley  St  W 

Toronto  M7A  1A2  ^ 

General  Inquiry  (416)325-7400 
(416)325-3962  (Interpretation) 

(416)325-7410  (Index  and  Reference) 

(416)325-7401  (Request  for  Transcripts) 

Fax  (416)325-3967  (Interpretation) 

Fax  (416)325-7430 
www.ontla.on.ca  3 

Hansard  Reporting  and  Interpretation  Services  provides  substantially  verbatim  transcripts  of  the 
sittings  of  the  Legislature  of  Ontario  and  its  committees,  publishes  an  official  report  (Hansard)  and 
offers  French  and  English  interpretation  services.  Index  information  on  Hansard  for  the  current  and 
past  sessions  of  the  Legislature  is  available.  Hansard  is  distributed  to  each  Member  of  the  Provincial 
Parliament  (MPP),  the  Legislative  Library,  public  libraries,  and  the  Caucus  offices.  It  can  also  be 
obtained  by  personal  shopping  at  the  Publications  Ontario  Bookstore,  880  Bay  St.,  Toronto,  (416- 
326-5300).  Draft  and  Final  Hansards  are  available  electronically  within  Queen’s  Park  on  the 
Legislative  Assembly  Intranet.  Hansard  reports,  for  both  the  proceedings  in  the  Ontario  Legislature 
and  its  committees,  are  also  available  on  the  Internet. 

INTERPARLIAMENTARY  AND  PUBLIC  RELATIONS  BRANCH 

Legislative  Bldg 

Rm  191,  Queen’s  Park 

Toronto  M7A  1A2 

General  Inquiry  (416)325-7500 

Fax  (416)325-7489 

8:30  -  5:00  E! 

Interparliamentary  and  Public  Relations  provides  a  wide  range  of  services  to  the  Members  of 
Provincial  Parliament,  staff  of  the  Legislative  Assembly  and  visitors  to  the  Legislative  Building. 
The  following  provides  an  overview  of  services  offered  by  the  branch:  Tours  and  educational 
programs  (bilingual);  public  inquiry  service  and  tourist  information;  Exhibit  programs  for  the 
Legislative  Building;  Legislative  Gift  Shop  featuring  Ontario  products  (Visa  and  Mastercard 
accepted);  Health  Services;  Interparliamentary  Relations  (coordination  of  parliamentary 
associations/visiting  delegations);  Messenger  Service  for  the  Legislative  Precinct;  Legislative  Page 
Program  for  Grade  7  and  8  students;  Legislative  Student  Usher  Program  for  university  students; 
and  co-ordination  of  Special  Events. 

JOURNALS  AND  PROCEDURAL  RESEARCH  BRANCH 

Whitney  Block 

Rm  1407,  99  Wellesley  St  W 

Toronto  M7A  1A2 

General  Inquiry  (416)325-7350  (Collect  Calls  Accepted) 

Fax  (416)325-3534 
www.ontla.on.ca  E! 

The  Journals  and  Procedural  Research  Branch  coordinates  daily  publication  of  the  Orders  and 
Notices  paper  and  the  Votes  and  Proceedings.  These  documents  are  the  official  record  of  the 
activities  of  the  Legislature.  In  addition  to  the  Journals,  the  official  permanent  record  of  the 
Legislative  Assembly’s  proceedings,  the  branch  compiles  and  distributes  a  final  Status  of  Business 
Report  for  each  Session,  consisting  of  information  on  legislation,  Estimates,  committee  orders  of 
reference,  petitions,  Sessional  Papers  and  resolutions  considered  by  the  House.  All  current 
Sessional  documents  tabled  in  the  House  are  retained  in  the  branch  and  are  available  for  public 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


127 


inspection.  The  branch  will  also  answer  questions  on  the  status  of  legislation  (bills)  from  current 
and  previous  Sessions  of  the  Legislature.  The  Procedural  Research  Section  provides  procedural 
research  and  analysis  services  to  the  Speaker,  the  Clerk  of  the  House  and  MPPs. 

SERGEANT-AT-ARMS  AND  PRECINCT  PROPERTIES  DIVISION 

Legislative  Bldg  North  Wing 
Rm  411,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7445 
Fax  (416)325-7154  gl 

The  Sergeant-at-Arms  and  Precinct  Properties  Division  is  responsible  for  security  and  building 
management  within  the  Legislative  Precinct. 

OFFICE  OF  THE  SERGEANT-AT-ARMS 

Legislative  Bldg  North  Wing 
Rm  411,  Queen’s  Park 
Toronto  M7A  1A2 
General  Inquiry  (416)325-7445 
(416)325-4934  (Booking  Requests) 

Fax  (416)325-7154 
8:30-5:00  S 

The  Sergeant-at-Arms  is  responsible  for  security  in  the  House  and  the  Legislative  Precinct.  The 
Office  of  the  Sergeant-at-Arms  provides  advice  and  responds  to  security  issues  to  the  Members  of 
Provincial  Parliament  and  the  Legislative  Assembly.  The  Sergeant-at-Arms  provides  ceremonial 
services  on  behalf  of  the  Ontario  Legislative  Assembly. 

LEGISLATIVE  SECURITY  SERVICE 

Legislative  Bldg 
Rm  B-7,  Queen’s  Park 
Toronto  M7A  1A2 
(416)325-1111  (Emergency  Calls) 

'  (416)325-11 14  (Information  &  General  Inquiry) 

(416)325-9950  (Information  &  General  Inquiry) 

Fax  (416)325-9912 
24  Hours  0 

The  Legislative  Security  Service  provides  a  full  range  of  in-house  security  services  to  the 
Legislative  Precinct  under  the  direction  of  the  Sergeant-at-Arms.  The  Legislative  Precinct 
represents  the  Main  Legislative  Building,  its  grounds  and  the  Whitney  Block. 

SECURITY  SYSTEMS 

Legislative  Bldg  North  Wing 
Rm  414,  Queen’s  Park 
Toronto  M7A  1A2 
Fax  (416)325-8476 
8:30  -  4:30  @ 

Security  Systems  issues  photo  identification,  manages  the  security  cameras,  electronic  access  to  the 
building,  locksmithing,  and  other  security  systems  issues. 


For  information  on  i&IT  Clusters,  see  introductory  page  x 


128 


LEGISLATIVE  OFFICES 


PRECINCT  PROPERTIES  BRANCH 

Whitney  Block 
Rm  2540,  99  Wellesley  St  W 
Toronto  M7A  1A2 
General  Inquiry  (416)325-3585 
Fax  (416)325-3593 
8:30-4:30  0 

The  Precinct  Properties  Branch  is  responsible  for  building  operations  and  maintenance  for  the  Main 
Legislative  Building,  and  the  first  three  floors  of  the  Whitney  Block.  The  branch  provides  general 
building  services  which  include  interior  design  and  repair  services.  It  is  also  responsible  for  heritage 
conservation  and  a  long-term  program  to  upgrade  the  Legislative  Building.  Plans  include 
compliance  with  life  and  fire  safety  and  accessibility  standards. 

GOVERNMENT  CAUCUS  OFFICE 

Legislative  Bldg 
Rm  251,  111  Wellesley  St  W 
Toronto  M7A  1A8 
General  Inquiry  (416)212-3600 
Fax  (416)325-3810  IS 

The  Progressive  Conservative  Party  (PC)  currently  forms  the  Government  of  Ontario.  Each  PC 
Member  of  Provincial  Parliament  (MPP)  is  part  of  the  Government  Caucus.  The  Caucus  deliberates 
policies  and  programs  which  will  become  part  of  legislation  to  be  introduced  in  the  Legislature. 
Specific  committees  are  responsible  for  certain  areas.  The  Caucus  Office  has  a  Chief  Whip  who 
looks  after  attendance  in  full  Caucus,  committee  meetings  and  the  Legislature,  and  keeps  all 
Members  informed  on  votes  expected  in  the  Legislature.  In  addition,  to  his/her  Queen’s  Park  office, 
each  Progressive  Conservative  MPP  has  a  local  constituency  office  to  serve  the  needs  of  the  people 
that  he  or  she  represents. 

.  --  .  \ 

LIBERAL  CAUCUS  SERVICE  BUREAU 

Legislative  Bldg  East  Wing 
4th  Fir,  Queen’s  Park 
Toronto  M7A  1A4 
General  Inquiry  (416)325-7200 
www.ontarioliberal.com  @1 

The  Liberal  Party  (LIB)  is  currently  the  Official  Opposition  to  the  Ontario  Government.  Each 
Member  of  Provincial  Parliament  (MPP)  belonging  to  the  LIB  takes  part  in  the  LIB  Caucus.  The 
Caucus  has  a  Chief  Whip  who  looks  after  attendance  in  full  Caucus,  committee  meetings  and  the 
Legislature,  and  keeps  all  Members  informed  on  votes  expected  in  the  Legislature.  Each  MPP  has 
a  constituency  office  to  serve  the  needs  of  the  people  that  he  or  she  represents. 

NEW  DEMOCRATIC  PARTY  CAUCUS  SERVICES 

Legislative  Bldg  North  Wing 
2nd  Fir,  Queen’s  Park 
Toronto  M7A  1A5 
General  Inquiry  (416)325-7116 
www.ontariondp.on.ca 
8:30-  5:00  0 

Each  Member  of  Provincial  Parliament  (MPP)  belonging  to  the  New  Democratic  Party  (NDP)  is 
part  of  the  NDP  Caucus.  The  Caucus  office  has  a  Chief  Whip  who  looks  after  attendance  in  full 
Caucus,  committee  meetings  and  the  Legislature,  and  keeps  all  Members  informed  on  votes 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


129 


expected  in  the  Legislature.  Each  MPP  has  a  constituency  office  to  serve  the  needs  of  the  people 
that  he  or  she  represents. 

INDEPENDENT  MEMBER  OF  PROVINCIAL  PARLIAMENT 

Legislative  Bldg 
Queen’s  Park 
Toronto  M7A  1A4 
General  Inquiry  (416)325-3610 
Fax  (416)325-3886 

Each  Independent  Member  of  Provincial  Parliament  (MPP)  has  a  constituency  office  to  serve  the 
needs  of  the  people  that  he  or  she  represents. 

ENVIRONMENTAL  COMMISSIONER  OF  ONTARIO 

Suite  605, 1075  Bay  St 
Toronto  M5S  2B1 
General  Inquiry  (416)325-3377 
Toll  Free  1-800-701-6454 
Fax  (416)325-3370 
www.eco.on.ca 
8:30  -  5:00  @ 

The  Environmental  Commissioner  of  Ontario  (ECO),  an  independent  officer  of  the  Legislative 
Assembly  of  Ontario,  promotes  the  values,  goals  and  purposes  of  the  Environmental  Bill  of  Rights 
(EBR)  to  improve  the  quality  of  Ontario’s  natural  environment.  The  Environmental  Commissioner 
of  Ontario  monitors  and  reports  on  the  application  of  the  EBR,  provides  public  education  to 
facilitate  Ontario  residents’  participation  in  environmental  decision-making,  and  reviews 
government  accountability  for  environmental  decision-making. 

INFORMATION  AND  PRIVACY  COMMISSIONER/ONTARIO 

Suite  1700,  80  Bloor  St  W 
Toronto  M5S  2V1 
General  Inquiry  (416)326-3333 
TTY  (416)325-7539 
Toll  Free  1-800-387-0073 
Fax  (416)325-9195 
www.ipc.on.ca 
8:30-5:00  (9 

The  Information  and  Privacy  Commissioner  (IPC)  oversees  the  Freedom  of  Information  and 
Protection  of  Privacy  Act  and  the  Municipal  Freedom  of  Information  and  Protection  of  Privacy 
Act.  These  acts  grant  individuals  the  right  of  access  to  government-held  records  and  the  right  to 
protection  of  personal  information  held  by  the  government.  The  office  has  two  prime 
responsibilities:  ensuring  the  public’s  right  of  access  to  government-held  information;  and 
protecting  the  individual’s  right  of  privacy,  as  it  relates  to  personal  information  held  by  provincial 
and  local  government  organizations.  Anyone  not  satisfied  with  a  government  decision  about  access 
to  information  may  ask  the  IPC  to  review  the  government’s  decision.  In  addition,  the  IPC 
investigates  complaints  from  individuals  who  feel  the  government  has  wrongfully  collected,  used 
or  disclosed  their  personal  information.  The  Commissioner  reports  directly  to  the  Legislative 
Assembly. 


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130 


LEGISLATIVE  OFFICES 


OFFICE  OFTHE  CHIEF  ELECTION  OFFICER 

51  Rolark  Dr 
Scarborough  MIR  3B1 

General  Inquiry  (416)325-9401  (Election  Finances) 

General  Inquiry  (416)326-6300  (Elections  Ontario) 

TTY  1-888-292-2312 

Toll  Free  1-866-566-9066  (Elections  Finances) 

Toll  Free  1-888-668-8683  (Elections  Ontario) 

Fax  (416)326-6200  (Elections  Ontario) 

Fax  (416)325-9466  (Election  Finances) 

ELECTIONS  ONTARIO/ELECTIONS  FINANCES  -  www.electionsontario.on.ca 
8:30  -  5:00  0 

The  Office  conducts  general  elections  and  by-elections  of  Members  to  the  Legislative  Assembly 
under  the  Ontario  Election  Act  and  provides  research,  public  information  and  policy  advice  relating 
to  the  electoral  process.  The  Office  also  trains,  directs  and  supervises  the  returning  officer  in  each 
of  the  103  electoral  districts.  The  Office  also  administers  the  Election  Finances  Act.  Over  500 
Constituency  Associations  and  1 1  registered  political  parties  must  file  annual  returns  and  inform 
Elections  Ontario  of  any  changes  to  registration  information.  Any  form  filed  with  Elections  Ontario 
is  reviewed  for  compliance  with  the  Election  Finances  Act.  The  Office  has  responsibility  to 
administer  referenda  under  the  Taxpayer  Protection  Act.  The  Office  services  ministries,  agencies 
and  the  public  on  a  continuing  basis  by  conducting  historical  and  comparative  research  and 
providing  policy  advice  and  general  information  regarding  the  electoral  process. 

OFFICE  OFTHE  INTEGRITY  COMMISSIONER 

Suite  2101, 2  Bloor  St  E 
Toronto  M4W  1A8 
General  Inquiry  (416)314-8983 
Fax  (416)314-8987 
integrity.oico.on.ca 
integrity  .mail  @  oico.on.ca 
8:30  -  5:00  0 

The  Integrity  Commissioner  is  responsible  for  ensuring  all  Members  of  the  Legislative  Assembly 
and  Executive  Council  comply  with  the  Members’  Integrity  Act,  1994,  including  the  filing  of  Public 
Disclosure  Statements,  and  the  right  to  conduct  an  inquiry  if  there  are  reasonable  and  probable 
grounds  to  believe  that  the  Act  has  been  contravened.  The  Commissioner  also  has  responsibility 
under  the  MPP  Compensation  Reform  Act,  (Arm’s  Length  Process),  2001  and  the  Accountability 
for  Expenses  Act  (Cabinet  Ministers  and  Opposition  Leaders),  2002.  An  Annual  Report  is  filed  with 
the  Speaker  and  copies  are  available  on  the  Web  site  and  Publications  Ontario,  880  Bay  Street, 
Toronto. 

LOBBYISTS  REGISTRATION  OFFICE 

Suite  2101,  2  Bloor  St  E 
Toronto  M4W  1A8 
General  Inquiry  (416)327-4053 
Fax  (416)327-4017 
lobbyist. oico.on.ca 
lobbyist. mail  @oico. on. ca 
8:30-5:00  0 

Under  the  Lobbyists  Registration  Act,  1998,  the  Integrity  Commissioner  has  delegated  the 
responsibilities  of  the  Registrar.  The  Registrar  is  responsible  for  administering  the  lobbyist 
registration  process,  including  ensuring  paid  lobbyishfreport  their  lobbying  of  public  office  holders 
by  filing  a  return;  providing  advice  and  information  about  the  registration  system  to  lobbyists, 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


LEGISLATIVE  OFFICES 


131 


public  office  holders,  the  public  and  media;  and  ensuring  public  accessibility  to  the  information 
contained  in  the  lobbyists  registry.  An  Annual  Report  is  filed  with  the  Speaker  and  copies  are 
available  on  the  Web  site  and  Publications  Ontario,  880  Bay  Street,  Toronto. 

OFFICE  OF  THE  PROVINCIAL  AUDITOR 

Suite  1530,  20  Dundas  St  W 

PO  Box  105 

Toronto  M5G  2C2 

General  Inquiry  (416)327-2381 

Fax  (416)327-9862 

www.gov.on.ca/opa 

8:30  -  5:00  S 

The  Office  of  the  Provincial  Auditor  conducts  independent  audit  examinations,  reviews,  and 
special  assignments  that  provide  assurance,  objective  information,  recommendations  or  advice  to 
the  Assembly,  the  Standing  Committee  on  Public  Accounts  or  to  a  Minister  of  the  Crown  in  right 
of  Ontario.  In  doing  so,  the  office  promotes  accountability  and  value-for-money  in  government 
operations. 

OMBUDSMAN  ONTARIO 

125  Queens  Park 
Toronto  M5S  2C7 

General  Inquiry  (416)586-3300  (Access  Centre) 

TTY  1-866-411-4211 
Toll  Free  1-800-263-1830 
Toll  Free  French  1-800-387-2620 
Fax  (416)586-3485 
www.ombudsman.on.ca 
8:30  -  5:00  @ 

The  Ombudsman  investigates  and  resolves  public  complaints  about  decisions  or  actions  made  by 
an  Ontario  government  ministry,  board,  agency,  tribunal  or  commission.  Reporting  to  the 
Legislature,  the  Ombudsman  is  independent  of  political  ties  or  governmental  influences.  The 
process  employed  is  non-adversarial  and  attempts  to  find  mutually  satisfactory  resolutions  to 
problems.  The  Ombudsman  administers  the  Ombudsman  Act  and  presents  an  annual  report  to  the 
Speaker  of  the  Legislative  Assembly.  All  complaint-related  inquiries  are  processed  through  the 
Access  Centre. 


REGIONAL  OFFICES 


TORONTO 
125  Queens  Park 
Toronto  M5S  2C7 

General  Inquiry  (416)586-3300  (Access  Centre) 


Toll  Free  1-800-263-1830 
Toll  Free  French  1-800-387-2620 
8:30  -  5:00  S 

LONDON 

920  Commissioners  Rd  E 
London  N5Z  3J 1 
TTY  (519)668-7182 
Toll  Free  1-800-263-1830 
Fax  (519)668-7187 
9:00  -  5:00  S 


OTTAWA 

Suite  110,  261  Montreal  Rd 
Ottawa  K1L  8C7 
TTY  (613)749-4957 
Toll  Free  1-800-263-1830 
Fax  (613)749-6445 
9:00-5:00  @ 

SAULT  STE  MARIE 
Unit  2,  1 1 1  Great  Northern  Rd 
Sault  Ste  Marie  P6B  4Y9 
TTY  (705)945-6884 
Toll  Free  1-800-263-1830 
Fax  (705)945-6916 
9:00  -  5:00  @ 


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132 


LEGISLATIVE  OFFICES 


SUDBURY 


THUNDER  BAY 


Suite  108,  66  Elm  St 
Sudbury  P3C  1R8 
TTY  (705)670-0328 


Intercity  Shopping  Ctr 
Suite  206,  Office  Galleria 
1000  Fort  William  Rd 
Thunder  Bay  P7B  6B9 
TTY  (807)626-8151 
Toll  Free  1-800-263-1830 
Fax  (807)624-1467 
9:00  -  5:00  0 


Toll  Free  1-800-263-1830 


Fax  (705)564-3084 
9:00  -  5:00  0 


ACTS 

Election  Act 
Election  Finances  Act 
Legislative  Assembly  Act 
Members’  Integrity  Act 
Ombudsman  Act 

Policy  and  Priorities  Board  of  Cabinet  Act 
Representation  Act,  1996 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


133 


MINISTRY  OF  AGRICULTURE  AND  FOOD 

1  Stone  Rd  W 

Guelph  N1G4Y2 

General  Inquiry  (519)826-3100 

Toll  Free  1-888-466-2372 

www.gov.on.ca/omaf 

8:30  -  5:00  S 

The  vision  of  the  Ministry  of  Agriculture  and  Food  (OMAF)  is  “Ontario  -  an  innovative  world 
leader  in  the  development  of  responsible,  sustainable  and  environmentally  sound  policies  and 
practices  for  Ontario’s  agriculture  and  food  sectors.”  The  ministry  works  in  partnership  with  an 
industry  that  employs  more  than  650,000  people  and  contributes  more  than  $30  billion  annually 
to  the  provincial  economy.  The  ministry  plays  a  key  role  in  bringing  a  strong  agricultural  and  rural 
perspective  to  provincial  policies.  OMAF  also  supports  other  ministries  in  resolving  local  economic 
issues  and  assists  rural  communities  in  retaining  and  attracting  business.  Staff  at  the  ministry’s 
Guelph  headquarters  and  across  the  province  provide  a  wide  range  of  agri-food  programs  and 
services  and  rural  development  support  for  clients. 

DEPUTY  MINISTER’S  OFFICE 

COMMUNICATIONS  BRANCH 

2nd  Fir  NE,  1  Stone  Rd  W 

Guelph  N1G4Y2 

General  Inquiry  (519)826-4240 

Toll  Free  1-888-466-2372 

Fax  (519)826-3262 

www.gov.on.ca/omaf 

8:30  -  5:00  0 

The  Communications  Branch  supports  ministry  programs  and  policies  by  providing  information  in 
English  and  French  to  the  media  and  the  public  through  news  releases,  internet,  television, 
publications  and  exhibits.  The  branch  recommends  communications  policies  for  the  ministry, 
provides  communications  support  to  the  Minister  and  Deputy  Minister  and  advises  other  branches 
on  communications  strategies. 

CREATIVE  SERVICES 

2nd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4240 
Toll  Free  1-888-466-2372 
Fax  (519)826-3262 
www.gov.on.ca/omaf 
8:30-5:00  S 

The  Creative  Services  unit  supports  the  delivery  of  ministry  information  to  client  groups  and  the 
public.  The  unit  provides  service  through  program  exhibits,  production  of  corporate  and  program 
publications,  a  weekly  television  show,  and  information  delivery  via  the  internet  and  intranet. 


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134 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


BROADCAST  SERVICES 

2nd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4240 
Fax  (519)826-3262 
www.gov.on.ca/omaf 
8:30-5:00  0 

Broadcast  Services  produces  a  weekly  TV  program  (Town  &  Country  Ontario)  about  the 
agriculture  and  food  industry  and  rural  communities  in  Ontario,  as  well  as  promotional  and 
extension  videos. 

EXHIBIT  SERVICES 

2nd  Fir  NE,  1  Stone  Rd  W 
Guelph  NIG  4Y2 
General  Inquiry  (519)826-4240 
Fax  (519)826-3358 
www.gov.on.ca/omaf 
8:30  -  5:00  0 

Exhibit  Services  designs,  coordinates  and  produces  exhibits  for  conferences,  trade  shows  and 
special  events. 

STRATEGIC  COMMUNICATIONS 

2nd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4240 
Fax  (519)826-3262 
www.gov.on.ca/omaf 
8:30-5:00  0 

Announcements  of  interest  to  the  ministry  and  the  ministry’s  client  groups  or  the  public  are  handled 
by  Strategic  Communications.  The  unit  monitors  current  issues  and  offers  advice  and  assistance 
in  the  following  areas:  news  releases;  communication  plans;  media  relations;  corporate  and 
program  publications;  advertising  coordination  and  placement;  French  Language  Services; 
translation  services;  and  copy  writing. 

LEGAL  SERVICES  BRANCH  . 

5th  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4250 
General  Inquiry  (519)826-4251 
Fax  (519)826-3385 
8:30-5:00  0 

The  Legal  Services  Branch  provides  general  legal  services  to  the  ministry,  including  interpretation 
of  statutes  and  regulations,  drafting  legislation,  preparation  of  Orders  in  Council,  diafting 
agreements  and  other  legal  documents,  and  offering  legal  opinions  on  a  wide  variety  of  matters. 
The  branch  also  conducts  prosecutions,  assists  in  the  conduct  of  civil  litigation,  represents  the 
ministry  before  various  tribunals  and  serves  as  counsel  to  a  number  of  ministry  boards. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


135 


AGRICULTURE  AND  RURAL  DIVISION 

3rd  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 

Toll  Free  1-877-424-1300  (Agricultural  Information  Contact  Centre) 

Toll  Free  1-800-461-6132  (Northern  Ontario) 

Fax  (519)826-3259 
8:30  -  5:00  IS 

The  Agriculture  and  Rural  Division  is  responsible  for  programs  and  services  to  support  agricultural 
research,  information  technology  transfer  and  meeting  other  critical  issues  facing  rural  Ontario  such 
as  land,  air  and  water  management.  Staff  work  with  farmers,  growers,  producers,  agri-businesses, 
municipalities,  and  other  partners  in  the  agriculture  and  rural  sectors  to  identify  needs  and 
opportunities,  adopt  new  technologies  and  make  sound  business  decisions. 

CLIENT  SERVICES 

3rd  Fir  S,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-424-1300 
Fax  (519)826-3259 
8:30-5:00  0 

As  an  integral  component  of  the  Agriculture  and  Rural  Division,  staff  in  Client  Services  coordinate 
the  delivery  of  leading  edge  technical  information  and  business  services  to  a  wide  variety  of  clients 
and  stakeholders  across  the  province.  Using  an  integrated  approach,  information  and  services  are 
provided  through:  Agricultural  Information  Contact  Centre;  OMAF  website;  Resource  Centres 
strategically  located  across  southern  Ontario  and  the  Northern  Regional  Office  in  Vemer;  Regional 
Information  Coordinators,  Agriculture  and  Rural  Representatives  and  Agricultural  and  Rural 
Business  Specialists  working  through  partnerships  with  local  stakeholders,  agri-business  and  rural 
municipalities  and  businesses;  and  Government  Information  Centres  located  in  communities  across 
the  province. 

REGIONAL  OFFICES 

Regional  offices  provide  the  infrastructure  and  services  needed  to  support  program  leads  and 
specialists  located  across  the  province.  Sixteen  regional  information  coordinators  provide  on-going 
communication  with  local  agricultural  and  rural  organizations,  municipalities  and  community 
leaders,  identifying  needs  of  our  clients  to  division  and  program  management,  and  ensuring  that 
ministry  information  products,  services  and  resources  are  available  to  the  community. 

CENTRAL  REGION 

Wellington  PI 

Fergus  Resource  Ctr,  RR  1 

Fergus  N1M2W3 

General  Inquiry  (519)846-0941 

Fax  (519)846-8178 

8:30  -  5:00  0 

In  Central  Region,  resource  centres  are  located  in  Fergus,  Simcoe  and  Vineland  Station. 


FERGUS 
Wellington  PI 
RR  1 

Fergus  N1M2W3 
General  Inquiry  (519)846-0941 
Fax  (519)846-8178 
8:30  -  5:00  0 


SIMCOE 

Hwy  3  &  Blueline  Rd 

PO  Box  587 

Simcoe  N3Y  4N5 

General  Inquiry  (519)426-7120 

Fax  (519)428-1142 

8:30-5:00  0 


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136 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


VINELAND  STATION 
Advisory  Services  Bldg 
4890  Victoria  Ave  N 
PO  Box  8000 

Vineland  Station  LOR  2E0 

General  Inquiry  (905)562-4147 
Fax  (905)562-5933 
8:30  -  5:00  S 


EAST  REGION 

ORC  Government  Bldg 
PO  Box  2004 
Kemptville  K0G  1J0 
General  Inquiry  (613)258-8295 
Fax  (613)258-8392 
8:30-5:00  & 

In  the  Eastern  Region,  resource  centres  are 

ALFRED 

3 1  St  Paul  St 

PO  Box  430 

Alfred  K0B  1A0 

General  Inquiry  (613)679-4411 

Fax  (613)679-0929 

8:30-4:30  S 

BRIGHTON 
95  Dundas  St 
RR  3 

Brighton  K0K  1HQ 

General  Inquiry  (613)475-1630 
Fax  (613)475-3835 
8:30-5:00  S 


in  Alfred,  Brighton,  Kemptville  and  Lindsay. 

KEMPTVILLE 
ORC  Government  Bldg 
PO  Box  2004 
Kemptville  K0G  1J0 
General  Inquiry  (613)258-8295 
Fax  (613)258-8392  (Kemptville) 

Fax  (613)432-5260  (Renfrew) 

8:30-5:00  13 

LINDSAY 
322  Kent  St  W 
Lindsay  K9V  4T7 
General  Inquiry  (705)324-6125 
Fax  (705)324-1638 
8:30-4:30  @ 


NORTH  REGION 

Caldwell  Township  Hall  Bldg 
Hwy  64 
PO  Box  521 
Verner  P0H  2M0 

Toll  Free  General  Inquiry  1-800-46 1-6132 
Fax  (705)594-9675 
8:30-5:00  @ 

Agricultural  activity  occurs  in  each  of  the  districts  in  Northern  Ontario,  consisting  of  Nipissing, 
Parry  Sound,  Muskoka,  Manitoulin,  Sudbury,  Temiskaming,  Cochrane,  Algoma,  Thunder  Bay, 
Rainy  River  and  Kenora.  This  activity  is  quite  diverse  and  although  dairy  and  beef  predominate, 
the  agricultural  community  consists  also  of  poultry,  market  gardening,  venison,  maple  syrup,  sod, 
potato,  greenhouse,  goat,  sheep,  horse,  cash  crop,  strawberry,  quail,  swine,  honey,  rabbit,  cranberry, 
elk,  bison  and  fish  farming. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


137 


GORE  BAY 

Corner  Meredith  &  Eleanor  St 
PO  Box  328 
Gore  Bay  POP  1H0 
General  Inquiry  (705)282-2043 
Fax  (705)282-2792 
8:30-4:30  @1 

NEW  LISKEARD 
280  Armstrong  St 
PO  Box  4070 
NewLiskeard  P0J  1P0 
General  Inquiry  (705)647-6701 
Fax  (705)647-7993 
8:30-4:30  0 

SOUTHWEST  REGION 

London  Resource  Ctr 
667  Exeter  Rd 
London  N6E  1L3 
General  Inquiry  (519)873-4070 
Fax  (519)873-4062 
8:30  -  5:00  0 

In  the  Southwest  Region,  resource  centres  are  located  in  Ridgetown,  Clinton,  London,  Woodstock 
and  Stratford. 

RIDGETOWN 
Main  St  E 
PO  Box  400 
Ridgetown  NOP  2C0 
General  Inquiry  (519)674-1690 
Fax  (519)674-1564 
8:30-5:00  0 

STRATFORD 
581  Huron  St 
Stratford  N5A  5T8 
General  Inquiry  (519)271-0280 
Fax  (519)273-5278 
8:30-  5:00  0 

WOODSTOCK 
Hwy  59  N 
PO  Box  666 
Woodstock  N4S  7Z5 
General  Inquiry  (519)537-6621 
Fax  (519)539-5351 
8:30  -  5:00  0 


CLINTON 
1 00  Don  St 
PO  Box  159 
Clinton  N0M  1L0 
General  Inquiry  (519)482-3428 
Fax  (519)482-5031 
8:30-4:30  0 

LONDON 

London  Resource  Ctr 

667  Exeter  Rd 

London  N6E  1L3 

General  Inquiry  (519)873-4070 

Fax  (519)873-4062 

8:30-5:00  0 


VERNER 

Caldwell  Township  Hall  Bldg 

Hwy  64 

PO  Box  521 

Verner  P0H  2M0 

General  Inquiry  (705)594-2312 

Fax  (705)594-9675 

8:30  -  5:00  0 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


138 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


AGRICULTURAL  INFORMATION  CONTACT  CENTRE 

4th  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-424-1300 
Fax  (519)826-7610 
8:30  -  5:00  @ 

Resource  agents  in  the  Agricultural  Information  Contact  Centre  respond  to  inquiries  from  farm, 
agri-business  and  rural  business  by  providing  access  to  a  variety  of  sources  of  technical  and 
business  information. 

Services  offered  to  the  Public: 

Agricultural  Information  Contact  Centre 


CROP  TECHNOLOGY 

3rd  Fir  SW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-424-1300 
Fax  (519)826-3567 
8:30-5:00  @ 

Crop  Technology  manages  plant  science  technology  transfer  issues,  influences  policy  development 
and  creates  technical  information  for  public  and  private  advisory  services  across  the  province  for 
use  by  commercial  crop  agricultural  producers.  The  team  focuses  on  field  and  horticulture  crops, 
agroforestry,  use  of  pesticides  and  a  variety  of  production  practices  including  integrated  pest 
management.  Technology  development  stresses  profitable,  market-responsive  crop  production  that 
promotes  responsible  production  practices.  Services  provided  include  provincial  extension  short 
courses,  field  days,  brochures,  factsheets  and  technical  production  packages.  Sector  problem 
solving  is  an  added  feature.  The  team  provides  technical  support  for  pesticide  minor  use 
registration,  on-farm  food  safety,  nutrient  management,  pollination  and  new  crop  development. 

Services  offered  to  the  Public: 

Apiary  Program 

Apiculture  Inspection  Program/Bee  Inspection 
Farm  Soil  Sample  Analysis 
Fertilizer  Requirement  Tables 

Field  Crops/Horticulture  Technology/Horticulture  Crops/Greenhouse,  Agroforestry  &  Specialty 
Crops 

OMAF  Agriphone  Numbers 
Weed  Control  Act  Program 


LIVESTOCK  TECHNOLOGY 

3rd  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-424-1300 
Fax  (519)826-3254 
Fax  (519)826-3567 
8:30  -  5:00  & 

Livestock  Technology  is  responsible  for  dealing  with  program  issues  relating  to  livestock 
management.  The  technology-focused  managers  coordinate  the  delivery  of  livestock;  aquaculture 
and  alternate  livestock  species,  such  as  deer,  emus  and  wild  boars;  and  poultry  extension  programs 
across  Ontario.  The  group  promotes  high  quality  livestock  production  through  the  use  of  on-farm 
quality  assurance,  production  systems,  genetics,  nutrition  and  animal  health  improvement 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


139 


technology  programs.  Working  with  farmers,  input  suppliers  and  processing  businesses,  the 
technology  managers  transfer  leading  edge  information  to  livestock  producers  to  support 
competitive  livestock  production  in  Ontario. 


Services  offered  to  the  Public: 

Animals  for  Research  Act  Licensing 
Livestock  Medicines  Act  Program 

Livestock  Programs  -  Beef,  Dairy,  Swine,  Equine,  Sheep,  Poultry,  Aquaculture  and  Alternative 
Species 

Ontario  Feeder  Cattle  Loan  Guarantee  Program 
Ontario  Livestock  Medicines  Education  Program 
Ontario  Record  of  Performance  Program  for  Sheep 
Ontario  Swine  Herd  Information  Plan 
Pounds  Act 

Veterinary  Assistance  Program  for  Northern  Ontario  Designated  Areas 
Veterinary  Science 


NUTRIENT  MANAGEMENT  BRANCH 

4th  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-424-1300 
Fax  (519)826-7819 
8:30-5:00  SI 

The  Nutrient  Management  Branch  in  conjunction  with  the  Ministry  of  Environment  is  responsible 
for  the  administration  of  the  Nutrient  Management  Act  R.S.O.  2002  and  its  regulations.  Key 
program  areas  include  nutrient  management  awareness,  education,  training  and  certification  of 
farmers  and  agriculture  operators;  the  review  of  all  legislated  nutrient  management  plans  and 
strategies  by  engineers  and  nutrient  management  specialists;  and  the  provision  of  on-farm  technical 
assistance  and  information  to  farmers  and  operators.  The  branch  is  also  mandated  to  monitor 
compliance  of  the  Act  and  approved  Nutrient  Management  plans. 

RESOURCES  MANAGEMENT 

3rd  Fir  S,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-424-1300 
Fax  (519)826-3259 
8:30-5:00  S 

The  goal  of  Resources  Management  is  to  support  the  long-term  viability  of  rural  municipalities  and 
the  competitiveness  of  the  agricultural  industry  by  promoting  the  wise  use  of  rural  Ontario’s  land 
and  water  resources.  Key  program  areas  include  engineering  and  technology,  environmental 
management,  and  municipal  and  planning  liaison.  Areas  of  focus  include:  agriculture  policies 
related  to  land  use  and  the  Planning  Act  -  including  sitings  of  buildings  (MDS1  &  MDS2)  and  other 
normal  farm  practices;  Best  Management  Practices  and  Environmental  Farm  Planning  -  including 
soils  and  water  management;  utilization  of  manure,  sludge  and  other  nutrients  or  wastes;  and 
agriculture  buildings,  structures  and  equipment. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


140 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


Services  offered  to  the  Public: 

Agricultural  Tile  Drainage  Installation  Act 
Drainage  Act 

Environmental  Farm  Plan  Technical  Support 

Farm  Implement  Dealer  Registration  Certificate 

Farm  Implement  Distributor  Registration  Certificate 

Farm  Implements  Complaints  Handling 

Farming  and  Food  Production  Protection  Act  Program 


FOOD  INDUSTRY  DIVISION 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4304 
Fax  (519)826-4416 
www.gov.on.ca/omaf/ 

8:30-5:00  @ 

•  . 

The  Food  Industry  Division  serves  as  the  “single  window”  to  government  for  the  food  industry, 
including  producers,  processors,  retailers  and  food  service.  The  division  is  responsible  for  ensuring 
the  implementation  of  long-term  food  safety,  regulatory  and  inspection  strategies.  It  is  responsible 
for  expanding  Ontario  food  and  agricultural  sales  in  export  and  domestic  markets,  and  providing 
support  to  the  processing  industry  through  client  advocacy,  joint  ventures  and  investment  attraction. 
The  Food  Industry  Division  is  comprised  of  the  Food  Inspection  Branch,  the  Market  Development 
Branch  and  the  Food  Industry  Competitiveness  Branch. 

FOOD  INDUSTRY  COMPETITIVENESS  BRANCH 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4190 
Fax  (519)826-4333 
www.gov.on.ca/omaf/english/food/ 

8:30-5:00  S 

The  Food  Industry  Competitiveness  Branch’s  mandate  is  to  retain  and  attract  investment  in 
Ontario’s  food  industry.  The  branch  consists  of  a  Client  Account  Unit  and  an  Investment 
Development  Unit. 

CLIENT  ACCOUNT  UNIT 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4190 
Fax  (519)826-4333 
www.gov.on.ca/omaf/english/food/ 

8:30-5:00  0 

The  Client  Account  unit  focuses  on  investment  retention  activities  and  provides  a  “one-window” 
source  of  information  on  programs  and  services  available  to  assist  food  industry  clients  to  retain 
and  expand  their  business  in  Ontario.  It  advises  food  processing  companies,  grocery  retailers  and 
food  service  businesses  on  solutions  to  help  them  grow  their  business.  The  unit  maintains  sector 
expertise,  undertakes  focussed  research  &  analysis  of  sector  challenges  &  opportunites,  facilitates 
sector-wide  approaches  to  development,  provides  government  with  a  comprehensive  view  of  the 
industry,  and  monitors  and  addresses  impediments  to  growth. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


141 


INVESTMENT  DEVELOPMENT  UNIT 

5th  Fir  NW,  1  Stone  RdW 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4190 
Fax  (519)826-4333 
www.gov.on.ca/omaf/english/food/ 

8:30-5:00  0 

The  Investment  Development  unit  supports  existing  and  new  value  added  and  food  processing 
client  investment  needs,  while  focusing  on  providing  expertise  in  the  areas  of  research,  training, 
regulations,  innovation,  infrastructure  and  marketing.  The  unit  also  works  with  site  selectors  and 
municipalities  in  securing  appropriate  sites  in  Ontario. 

Services  offered  to  the  Public: 

Open  to  the  World  -  Video  &  CD-ROM 
Open  to  the  World  Investment  Factbook 


FOOD  INSPECTION  BRANCH 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4230 
Fax  (519)826-4375 
www.gov.on.ca/omaf/english/food/ 

8:30  -  5:00  0 

The  Food  Inspection  Branch  monitors  compliance  with  legislated  standards  for  meat  and 
livestock  products,  dairy,  dairy  analogs,  fruits  and  vegetables,  eggs,  by  providing  inspection 
services  at  processing  facilities  and  other  points  of  marketing  and  distribution  to  ensure  licensed 
operators  and  others  are  meeting  their  legislated  responsibilities.  It  is  responsible  for  establishing 
food  safety  standards  and  working  with  other  ministries  and  agencies  with  food  safety  mandates 
to  provide  a  strong  seamless  food  inspection  environment  in  Ontario.  The  branch  collaborates 
closely  with  other  branches  of  OMAF,  with  the  Ministry  of  Health  and  Long-Term  Care 
(MOHLTC)  and  with  the  Canadian  Food  Inspection  Agency  (CFIA)  to  support  farm-to-fork  safety. 
The  branch  also  evaluates  financial  responsibility  of  applicants  and  issues  licences  under  the  Beef 
Cattle  Financial  Protection  Program. 

DAIRY  FOOD  SAFETY  PROGRAM 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4180 
Fax  (519)826-4375 
www.gov.on.ca/omaf/english/food/ 

8:30  -  5:00  0 

The  Dairy  Food  Safety  Program  (DFSP)  ensures  compliance  with  regulations  and  policies 
governing  the  production,  processing,  and  distribution  of  safe,  high  quality  milk  and  milk  products 
manufactured  in  Ontario.  This  is  accomplished  through  various  government  and  industry 
partnership  arrangements  and  a  comprehensive  regulatory  based  field  to  fork  approach  reflected 
in  its  main  cornerstones,  the  Raw  Milk  Quality  Program  and  the  Plant  and  Distributor  Audit/ 
Inspection  Program.  In  support  of  these,  there  is  a  licensing  program,  certification  programs  for 
Bulk  Tank  Milk  Graders  and  Plant  Milk  and  Cream  Graders,  as  well  as  complete  laboratory  services 
for  both  monitoring  and  investigation  of  raw  milk  and  finished  products. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


142 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


Services  offered  to  the  Public: 

Dairy  Plant  Audit  Program,  Distributor  Inspections,  Licensing  and  Certificates 
Raw  Milk  Quality  Program 


FOODS  OF  PLANT  ORIGIN 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4180 
Fax  (519)826-4375 
www.gov.on.ca/omaf/english/food/ 
8:30  -  5:00  3 


The  Foods  of  Plant  Origin  unit  is  responsible  for  the  development  and  implementation  of  food 
safety  and  quality  standards  and  programs  for  foods  of  plant  origin,  which  will  maintain  consumer 
confidence  in  the  food  supply  and  enhance  the  competitiveness  of  the  Ontario  food  sector. 

MEAT  INSPECTION  OPERATIONS 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4230 
Fax  (519)826-4375 
www.gov.on.ca/omaf/english/food/ 

8:30-5:00  S 

Meat  Inspection  Operations  assigns  and  schedules  inspection  hours  and  delivers  continuous  meat 
inspection  services  to  200  licenced  abattoirs  at  all  times  during  slaughter  operations.  Meat 
inspection  services  include  monitoring  plant  operational  practices,  conducting  ante-  and  post¬ 
mortem  inspections  of  animals  and  carcasses,  collecting  and  submitting  laboratory  samples  and 
reporting  plant  and  inspection  statistical  data. 

•  '  'v 

MEAT  INSPECTION  POLICY  AND  AUDIT  SERVICES 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4230 
Fax  (519)826-4375 
www.gov.on.ca/omaf/english/food 
8:30-5:00  & 

The  Meat  Inspection  Policy  and  Audit  Services  unit  administers  and  assists  in  monitoring 
compliance  with  the  following  Acts:  Meat  Inspection  Act,  Livestock  Community  Sales  Act, 
Livestock  and  Livestock  Products  Act,  Beef  Cattle  Marketing  Act,  Farm  Products  Grades  and  Sales 
Act  and  the  Dead  Animal  Disposal  Act.  This  activity  contributes  to  ensuring  the  safety  of  meat, 
the  health  and  humane  treatment  of  livestock  marketed,  the  protection  of  producers’  and 
consumers’  interests  with  respect  to  the  meat  industry  and  proper  disposal  of  deadstock.  In  addition, 
veterinary  inspection  services  are  provided  for  abattoirs  and  sales  bams. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


143 


ONTARIO  BEEF  CATTLE  FINANCIAL  PROTECTION  PROGRAM 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3886 
Fax  (519)826-4375 

www.gov.on.ca/omaf/english/food/other/ 

8:30-5:00  @ 

The  Ontario  Beef  Cattle  Financial  Protection  Program  requires  beef  dealers  to  be  licensed  in 
Ontario  in  order  to  purchase  beef  cattle  or  carcasses  sold  on  a  rail  grade  basis.  The  program  provides 
financial  protection  to  the  seller,  i.e.  producers,  sales  barn  operators  and  county  dealers,  on  the  sale 
of  beef. 

SCIENCE  AND  ADVISORY  UNIT 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4230 
Fax  (519)826-4375 
8:30-5:00  @ 

The  Science  and  Advisory  unit  provides  scientific,  information  management  and  compliance 
support  to  Food  Inspection  Branch  programs,  and  advisory  services  on  food  safety  issues  and 
intervention  programs  to  internal  and  external  clients,  such  as  food  industry  associations. 

MARKET  DEVELOPMENT  BRANCH 

5th  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4210 
Fax  (519)826-3460 
w  w  w .  go  v .  on .  ca/omaf/english/food/ 

8:30  -  5:00  E! 

The  Market  Development  Branch  is  responsible  for  the  development  and  expansion  of  international 
markets  for  Ontario  agri-food  products  and  for  the  Foodland  Ontario  program  which  promotes 
domestic  consumption  of  Ontario  grown  fruits  and  vegetables.  The  branch  consists  of  two  units, 
the  Domestic  Marketing  Unit  and  the  Export  Marketing  Unit. 

DOMESTIC  MARKETING  UNIT 

5th  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4210 
Fax  (519)826-3460 
www.foodland.gov.on.ca 
3:30  -  5:00  @ 

The  Domestic  Marketing  Unit  delivers  the  Foodland  Ontario  program,  a  consumer  communication 
and  promotion  program  focused  primarily  on  increasing  the  sale  and  consumption  of  Ontario  grown 
fruits  and  vegetables.  The  program  includes  brand  services,  retail  services  and  client  services. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


144 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


EXPORT  MARKETING  UNIT 

5th  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4210 
Fax  (519)826-3460 

www.gov.on.ca/omaf/english/food/export 
8:30-5:00  0 

The  Export  Marketing  Unit  assists  Ontario  Agri-Food  companies  to  develop  export  sales  in  the 
United  States  and  internationally.  This  is  accomplished  through  trade  promotion  programs,  export 
missions,  incoming  trade  delegations  and  the  provision  of  market  intelligence  to  Ontario  producers 
and  processors.  The  unit  is  made  up  of  Export  Marketing  Officers  with  sector  responsibilities,  who 
work  with  exporting  companies  and  assist  those  wishing  to  become  export  ready.  Other  Export 
Marketing  Officers  have  responsibilities  for  geographic  areas  such  as  Asia  and  Europe.  A 
Supervisor  of  Marketing  Communications,  Events  Coordination  and  Research,  an  Export 
Communications  Officer  and  an  Export  Marketing  Assistant  also  complement  the  unit. 


Services  offered  to  the  Public: 

Agri-Food  Exporter  Newsletter 
Canadian  Agri-Food  Trade  Show  Brochure 
Export  Services  -  Video 
Exporting  Food  to  the  USA 
PROFIT  Food  Export  Seminar 
STREET  SMART  Seminar 


POLICY  AND  FARM  FINANCE  DIVISION 

2nd  Fir  SW,  1  Stone  Rd  W 
Guelph  N1G4Y2 

General  Inquiry  (416)326-3204  (Toronto) 

General  Inquiry  (5 19)826-4020  (Guelph) 

Fax  (519)826-3492 
8:30-5:00  @ 

The  Policy  and  Farm  Finance  Division  has  full  responsibility  for  the  ministry’s  policy  processes, 
the  administration  and  delivery  of  several  farm  business  risk  management  programs  and  the 
management  of  the  ministry’s  strategic  partnership  with  AGRICORP  in  the  delivery  of  Crop 
Insurance  and  Market  Revenue  programs.  The  division  provides  strategic  leadership  in  the 
development  of  the  ministry’s  intergovernmental,  trade,  legislative  and  policy  agendas;  coordinates 
policy  for  government  and  industry  clients;  and  conducts  policy  and  economic  analysis  and  research 
in  support  of  the  ministry’s  business  plan. 

FOOD  SAFETY  POLICY  BRANCH 

2nd  Fir  SW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4020 
Fax  (519)826-3492 
8:30  -  5:00  ES 

Food  Safety  Policy  Branch  oversees  the  review  and  development  of  a  field-to-fork,  science-based 
systems  approach  for  food  safety  in  Ontario.  This  involves  working  with  sister  ministries,  Ministry 
of  Health  and  Long-Term  Care,  Ministry  of  Natural  Resources  and  public  health  units,  as  well  as 
industry  and  consumers. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


145 


POLICY  AND  PROGRAMS  BRANCH 

2nd  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 

General  Inquiry  (416)326-3209  (Toronto) 

General  Inquiry  (519)826-3764  (Guelph) 

Fax  (519)826-3492 
8:30  -  5:00  0 

The  Policy  and  Programs  Branch  serves  the  ministry,  government  committees  and  the  agricultural 
industry  (marketing  boards,  companies,  administrative  bodies,  farmers  and  the  public)  by 
assembling  and  interpreting  agricultural  economic  information.  The  branch  coordinates  and 
-analyzes  agriculture  and  food  policy  developments  and  provides  direct  support  to  the  minister  and 
deputy  minister  on  policy  initiatives.The  branch  also  gathers  and  publishes  a  wide  range  of 
agricultural  statistics  and  monitors  economic  developments  in  the  industries  supplying  input  to 
agriculture,  industries  processing  farm  commodities  and  the  sectors  delivering  commodities  to 
consumers.  The  branch  administers  various  provincial  assistance  programs  including  the  Farmlands 
Property  Class  Tax,  Ontario  Farm  Income  Disaster  Program  and  Livestock  Damage  Program. 


Services  offered  to  the  Public: 

Bear  Damage  to  Livestock  Compensation  Program 
Commodity  Loan  Guarantee  Program 

Livestock  Poultry  and  Honey  Bee  Protection  Act  -Part  II  -  Damage  to  Honey  Bee  Colonies  by  Bears 
Compensation  Program 

Livestock,  Poultry  and  Honey  Bee  Protection  Act  -  Part  I:  Wolf/Coyote  Predation  Program 
Rabies  Indemnification  Program 

Rural  Loan  Pool 

' 

j  - 

ONTARIO  FARM  INCOME  DISASTER  PROGRAM  (OFIDP) 

4th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-877-838-5144 
Fax  (519)826-4334 

-  www.gov.on.ca/OMAF/english/policy/ofidp 
7:30-5:00  0 

The  Ontario  Farm  Income  Disaster  Program  (OFIDP)  is  a  three-year  federal-provincial  initiative 
that  began  in  2000.  Administered  by  the  province  for  Ontario  farmers  in  conjunction  with  the 
Canadian  Farm  Income  Program,  the  OFIDP  is  a  whole  farm  program.  Disaster  assistance  is 
available  to  any  farmer  whose  gross  margin  in  the  claim  year  falls  below  70%  of  either  their 
previous  3 -year  average  or  their  Olympic  5-year  average  (dropping  highest  and  lowest  years),  for 
reasons  beyond  their  control  such  as  declining  prices,  yield  losses  and  increased  expenses.  The 
program  is  cost-shared  on  a  60:40  per  cent  basis  by  the  federal  and  provincial  governments. 

I  - - - 

Services  offered  to  the  Public: 

Ontario  Farm  Income  Disaster  Program  ( OFIDP )  >> 

:  - - — - - - - 

m  - 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


146 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


POLICY  ANALYSIS  UNIT 

2nd  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3764 
Fax  (519)826-3492 
8:30-  5:00  @ 

The  Policy  Analysis  Unit  deals  with  a  wide  range  of  issues,  such  as  life  science,  trade  policy, 
climate  change,  and  federal-provincial  relations.  In  addition,  some  unit  staff  are  responsible  for 
dealing  with  policy  issues  related  to  a  specific  sector  of  the  agri-food  industry  such  as  grape  and 
wine  issues. 

PROGRAM  POLICY 

2nd  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3764 
Toll  Free  French  1-800-333-9723 
Fax  (519)826-3170 
8:30-  5:00  @ 

The  Program  Policy  unit  is  responsible  for  providing  policy  development  and  program  delivery 
services  for  a  number  of  programs  that  provide  support  to  Ontario  farmers.  Specifically,  the  unit 
provides  policy  analysis  and  support  for  programs  such  as  Crop  Insurance,  Net  Income  Stabilization 
Accounts,  Market  Revenue  Insurance,  Self-Directed  Risk  Management,  Plum  Pox  Eradication  and 
Farm  Business  Registration.  The  unit  also  deals  with  policy  analysis  and  program  delivery  related 
to  programs  such  as  Farmlands  Property  Tax  Class,  Livestock  Damage  Programs  and  a  number 
of  farm  loan  programs.  As  well,  the  unit  is  responsible  for  managing  the  ministry’s  relationship 
with  AGRICORP,  its  key  program  delivery  partner. 

Services  offered  to  the  Public: 

Farmlands  Property  Class  Tax  Program 


FARMLANDS  PROPERTY  CLASS  TAX  PROGRAMS 

2nd  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-800-469-2285 
Toll  Free  French  1-800-333-9723 
8:30-  5:00  S 

Under  provincial  property  tax  reform,  farm  properties  satisfying  the  eligibility  requirements  are 
identified  in  the  Farmlands  Property  Class  Tax  Programs  and  taxed  at  25%  of  the  municipal 
residential  farm  tax  rate. 

RESEARCH  AND  CORPORATE  SERVICES  DIVISION 

2nd  Fir  NW,  1  Stone  Rd  W  - 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4551 
Fax  (519)826-3390 
8:30-5:00  S 

The  Research  and  Corporate  Services  Division  provides  a  number  of  administrative  support 
services  to  ministry  branches.  The  division  provides  financial  and  human  resources  advice  and 
expertise  to  ministry  staff;  develops  functional  administrative  and  human  resources  policies  and 
procedures  in  conjunction  with  each  ministry  branch,  and  helps  to  introduce  policies  and  ensure 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


147 


they  are  being  followed;  provides  financial  planning  and  audit  services;  administers  information 
technology;  provides  accommodation  and  central  administrative  services  and  maintains  contacts 
with  central  government  agencies.  The  division  also  coordinates  policy  in  the  areas  of  agriculture 
and  food  research,  education  and  laboratory  services.  The  division  administers  the  Enhanced 
Partnership  Agreement  between  OMAF  and  the  University  of  Guelph  and  provides  administrative 
support  to  the  Agricultural  Research  Institute  of  Ontario. 

FINANCIAL  MANAGEMENT  BRANCH 

2nd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4150 
Fax  (519)826-3264 
8:30  -  5:00  ^ 

The  Financial  Management  Branch  is  responsible  for  financial  planning,  controllership  and  quality 
assurance  functions.  The  branch  provides  financial  and  management  support  at  the  corporate  level 
for  business  planning  and  estimates  preparation;  preparation  and  management  of  budget  requests; 
financial  management  and  accountability  processes;  liaison  with  Management  Board  of  Cabinet 
and  other  ministries  on  financial  and  administrative  matters;  the  preparation  of  monthly  and  ad  hoc 
financial  reports,  analysis  of  expenditures,  monitoring  of  budgets,  preparation  of  in-year  budget 
adjustments  and  control  of  ministry  appropriations;  and  financial  processing  support, 
reconciliation,  controllership  aid,  quality  assurance,  financial  training,  and  policy  coordination. 

HUMAN  RESOURCES  BRANCH 

2nd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4140 
Fax  (519)826-3160 
8:30  -  5:00'  IS 

The  Human  Resources  Branch  is  responsible  for  providing  strategic  and  operational  advice  and 
innovative  recommendations  to  senior  and  line  management  in  support  of  sound  human  resources 
management  practices  within  the  ministry.  The  branch  serves  as  the  primary  liaison  with  specialists 
-  at:  Management  Board  Secretariat,  Centre  For  Leadership,  Shared  Services  Bureau,  and  with 
external  resources.  The  branch  staff  actively  participate  in  cooperative  initiatives  and  projects  and 
foster  a  positive  staff  relations  environment  by  building  and  maintaining  effective  working 
relationships  with  bargaining  agent  representatives. 

INNOVATION  AND  RISK  MANAGEMENT  BRANCH 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 

General  Inquiry  (519)826-4554  * 

Fax  (519)826-4211 
8:30-5:00  S 

The  Innovation  and  Risk  Management  Branch  coordinates  policy  in  the  areas  of  agriculture  and 
food  research,  education  and  laboratory  services.  The  branch  administers  the  OMAF  Partnership 
Agreement  with  the  University  of  Guelph  that  includes  provision  for  agri-food  research,  education 
and  laboratory  programs  and  the  operation  of  field  research  stations.  It  provides  administrative 
support  to  the  Agricultural  Research  Institute  of  Ontario.  The  branch  provides  support  to  the 
ministry  in  methods  of  epidemiology  and  risk  assessment.  It  also  coordinates  agri-food  emergency 
preparedness  and  response. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


148 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


EMERGENCY  SITUATION  RESPONSE  TEAM 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4175 
(519)763-6778  (After  Hours) 

Fax  (519)767-6300 
24  Hours  0 

The  Emergency  Situation  Response  Team  coordinates  the  ministry’s  emergency  response  for  food 
safety  and  agriculture  issues  on  a  24  hour  basis. 

Services  offered  to  the  Public: 

Emergency  Response 


INNOVATION  UNIT 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4554 
Fax  (519)826-4211 
8:30-5:00  0 

The  Innovation  Unit  administers  the  ministry’s  research  programs  including  the  OMAF  research 
performed  at  the  University  of  Guelph,  and  competitive  research  programs. 

RISK  MANAGEMENT  UNIT 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4554 
Fax  (519)826-4211 
8:30-5:00  0 

The  Risk  Management  Unit  in  partnership  with  other  sections  of  the  ministry  and  the  University 
of  Guelph,  contributes  to  the  managing  of  risks  to  the  public  by:  providing  guidance  and  support 
to  other  sections  of  the  ministry  on  methods  of  epidemiology  and  risk  assessment;  administering 
the  Food  Safety  Research  Program;  coordinating  agri-food  emergency  preparedness  and  response; 
and  managing  the  food  safety  and  animal  health  laboratory  components  of  the  partnership  between 
the  ministry  and  the  University  of  Guelph. 

INTERNAL  AUDIT  SERVICES 

2nd  Fir  SE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3778 
Fax  (519)826-3776 
www.gov.on.ca/omafra 
8:30  -  5:00  0 

Internal  Audit  Services  are  provided  through  Internal  Audit  Division  of  Management  Board 
Secretariat  to  provide  independent  assurance,  investigation,  consulting  and  risk  assessment  services 
to  improve  risk  management  processes  and  the  integrity,  efficiency,  effectiveness  and  economy  of 
government  programs  and  operations. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


149 


LAND  AND  RESOURCES  CLUSTER,  INFORMATION  AND  INFORMATION 
TECHNOLOGY 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4200 
Fax  (519)826-3447 
8:30-5:00  S! 

Land  and  Resources  Cluster,  Information  and  Information  Technology  provides  services  for 
Business  Solutions,  Helpdesk  and  Desktop  Support  and  Data  Centre  Operations  to  all  core  business 
areas  of  the  ministry.  In  concert  with  corporate  and  cluster  organizations,  the  branch  manages  the 
definition  and  changes  to  the  Applications  and  Technology  Architectures  that  support  ministry 
business  applications.  Finally,  the  branch  provides  consulting  and  project  management  services  for 
the  implementation  of  new  business  applications. 

SERVICE  MANAGEMENT  BRANCH 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4551 
Fax  (519)826-4543 
8:30-5:00  S 

The  Service  Management  Branch  is  responsible  for  managing  the  ministry’s  service  agreements, 
facilities  management,  telecommunications,  and  administration  of  the  Freedom  of  Information  and 
Protection  of  Privacy  Act.  The  branch  also  coordinates  administrative  corporate  projects  including 
process  redesign,  agreements  for  shared  services,  corporate  quality  standards  and  overall  business 
improvements  for  the  ministry. 

CORPORATE  PROJECTS  AND  FREEDOM  OF  INFORMATION 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4551 
Toll  Free  1-888-466-2372 
Fax  (519)826-4543 
8:30-5:00  @ 

The  Corporate  Projects  and  Freedom  of  Information  unit  administers  the  Freedom  of  Information 
and  Protection  of  Privacy  Act  for  the  Ministry  of  Agriculture  and  Food  and  its  affiliated  agencies. 
This  unit  helps  members  of  the  public  make  requests  for  information  and  answers  inquiries  about 
privacy  matters.  The  unit  also  coordinates  quality  service  initiatives,  manages  service  agreements 
with  the  Shared  Services  Bureau  and  coordinates  ministry  participation  in  other  corporate  projects, 
such  as  INFO-GO. 


Services  offered  to  the  Public: 

Freedom  of  Information  and  Protection  of  Privacy 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


150 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


FACILITIES  MANAGEMENT  SERVICES 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4551 
Fax  (519)826-4543 
8:30-5:00  0 

Facilities  Management  Services  provides  accommodation  and  fleet  management  for  the  ministry. 
It  carries  out  the  planning  of  the  accommodation  needs  of  the  program  areas.  Through  contractors 
and  Ontario  Realty  Corporation,  Facilities  Management  Services  is  responsible  for  space,  property 
and  lease  management,  as  well  as  security,  staff  relocations,  fleet  and  asset  management  for  the 
ministry. 

TELECOMMUNICATIONS  AND  IT  SERVICES  MANAGEMENT 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4551 
Fax  (519)826-4543 
8:30-5:00  0 

The  Telecommunications  and  IT  Services  Management  unit  is  responsible  for  the  coordination  of 
ministry  telephone  and  telecommunications  systems.  The  unit  manages  contracts  and  service 
agreements  with  service  providers,  and  ensures  the  development  of  policies  and  processes  for  the 
effective  delivery  of  telecommunication  services  to  ministry  staff.  The  unit  serves  as  the  liaison 
between  the  IT  Cluster  and  the  ministry  business  areas,  to  ensure  cost-effective  delivery  of 
information  technology  related  services. 

AGENCIES,  BOARDS  AND  COMMISSIONS 

AGRICORP 

3rd  Fir  NW,  1  Stone  Rd  W 
PO  Box  3660  Stn  Central 
Guelph  N1H8M4 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
www.agricorp.com 
8:00-5:00  0 

AGRICORP,  a  crown  corporation  launched  in  1997,  provides  innovative  agricultural  insurance 
and  customized  consulting  services  designed  to  strengthen  Ontario’s  agriculture  and  food  industry. 
Its  mandate  is  to  provide  value-added  business  services  to  the  industry  in  a  responsive,  cost- 
effective  manner. 


Services  offered  to  the  Public: 

AGRICORP  Board 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


151 


AGRICORP  BUSINESS  SERVICES  DIVISION 

3rd  Fir  NW,  1  Sfone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
www.agricorp.com/services.asp 
8:00  -  5:00  El 

AGRICORP  Business  Services  Division  provides  innovative  business  solutions  for  Ontario’s 
agriculture  and  food  industry.  The  division  capitalizes  on  the  existing  infrastructure  of  AGRICORP 
to  provide  quality,  cost-effective  services  to  customers.  With  expertise  in  program  design  and 
delivery,  regulatory  understanding  quality  systems  and  inspection  services  provide  a  base  of 
knowledge.  AGRICORP  Business  Services  currently  delivers  the  Grain  Licensing  Program  under 
contract  to  the  Ontario  Ministry  of  Agriculture  and  Food;  the  Credit  Analysis  Program  of  provincial 
dairy  processors  for  the  Dairy  Farmers  of  Ontario;  the  Farm  Business  Registration  Program  under 
contract  with  the  Ministry  for  farm  businesses  declaring  gross  farm  income  of  $7,000  or  more  that 
are  required  to  register  annually  under  the  Farm  Registration  and  Farm  Organizations  Funding  Act, 
1993. 

FARM  BUSINESS  REGISTRATION 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-866-327-3678 
Fax  (519)826-4118 
8:00  -  5:00  @ 

As  the  program  delivery  agent,  AGRICORP,  acting  on  behalf  of  the  Ontario  Ministry  of  Agriculture 
and  Food,  administers  all  program  applications,  including  issuing  and  validating  Farm  Business 
Registration  to  eligible  applicants  as  required  under  the  Farm  Registration  and  Farm  Organizations 
Funding  Act,  1993. 


Services  offered  to  the  Public: 

Farm  Business  Registration 


FINANCIAL  AND  PROTECTION  SERVICES 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-3367 
www.agricorp.com 
8:00  -  5:00  S 

The  Financial  and  Protection  Services  unit  administers  the  Grain  Financial  Protection  Program, 
including  the  licensing  and  inspection  of  grain  elevators  and  grain  dealers  and  provides 
administrative  support  to  the  Grain  Financial  Protection  Board.  The  unit  administers  the  Dairy 
Farmers  of  Ontario  Credit  program,  including  third  party  analysis  of  Ontario  dairy  processors  on 
behalf  of  the  Dairy  Farmers  of  Ontario. 


Services  offered  to  the  Public: 

Dairy  Farmers  of  Ontario  ( DFO )  Credit  Program 
Grain  Dealer  Licensing  and  Financial  Protection  Program 
Grain  Elevator  Operator  Licensing  &  Financial  Protection  Program 
Grain  Financial  Protection  Board 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


152 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


QUALITY  AND  AUDIT  SERVICES 

3rd  Fir  NW,  1  Stone  Rd 
PO  Box  3660  Stn  Central 
Guelph  N1H  8M4 
Toll  Free  1-888-247-4999 
Fax  (519)324-0874 
www.agricorp.com 
8:30-5:00  S 

Quality  and  Audit  Services  provides  quality  consulting  services  to  the  food  processing  industry, 
marketing  boards  and  agencies  with  respect  to  compliance  with  a  variety  of  industry  standards  on 
food  grades,  processes  and  regulatory  compliance.  Services  to  the  food  processing  industry  include: 
sampling  and  analysis  of  flue-cured  tobacco;  collection  of  harvested  wheat  samples  for  the  Ontario 
Wheat  Board  Survey;  and,  third-party  sampling  of  grain,  assisting  in  sampling  and  weighing  of 
grain  at  export  ports  and  wheat  head/soil  sampling  and  analysis  for  the  Canadian  Grain 
Commission.  In  consultation  with  clients,  AGRICORP  has  been  able  to  reduce  the  costs  of 
delivering  these  services  through  innovative  solutions,  such  as  using  Global  Positioning  Systems 
(GPS)  for  acreage  measurement  and  introducing  more  efficient  processes.  Through  this  office  the 
division  also  provides  inspection  services  for  the  Flue-Cured  Tobacco  Marketing  Board. 

FINANCE  AND  ADMINISTRATION 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00  -  5:00  S 

The  Finance  and  Administration  Division  is  responsible  for  the  corporate  services  of  Finance, 
Administrative  Services,  Priority  Planning  and  Human  Resources.  Financial  services  include  the 
corporation’s  banking,  accounts  receivable/payable,  financial  reporting  and  investment 
management.  The  Human  Resources  department  is  responsible  for  all  corporate  human  resource 
needs,  including  recruitment,  staffing,  training  and  payroll  services. 


Services  offered  to  the  Public: 

Annual  Report 


ADMINISTRATIVE  SERVICES 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 

Toll  Free  General  Inquiry  1-888-247-4999 
Fax  (519)826-4118 
www.agricorp.com 
8:00-5:00  S 

Administrative  Services  provides  administrative  services  to  the  organization  and  the  Board  of 
Directors  and  its  committees.  The  unit  also  manages  Freedom  of  Information  requests,  records 
storage  and  retention  and  coordinates  customer  disputes  for  the  programs  delivered  by  AGRICORP, 
such  as  Crop  Insurance  and  Market  Revenue. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


153 


FINANCE 

3rd  Fir  NW,  1  Stone  Rd 
PO  Box  3660  Stn  Central 
Guelph  N1H  8M4 
8:00  -  5:00  S 

It  is  the  Finance  Unit’s  responsibility  to  ensure  that  proper  business  expense  policies  and  procedures 
are  in  place  and  followed.  The  unit  is  also  accountable  for  the  corporate  budget  and  fiscal 
management  reporting. 

HUMAN  RESOURCES 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y1 

Mailing  Address: 

PO  Box  3660  Stn  Central 
Guelph  N1H8M4 

Toll  Free  1-888-247-4999 
Fax  (519)826-4680 
8:00  -  5:00  S 

Human  Resources  is  responsible  for  recruitment  and  staffing,  training  and  development,  and  payroll 
administration,  including  pension  and  benefits  administration. 

PRIORITY  PLANNING 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y1 

Mailing  Address: 

PO  Box  3660  Stn  Central 
Guelph  N1H  8M4 

General  Inquiry  1-888-247-4999 
Fax  (519)826-4118 
8:00-5:00  SI 

Priority  Planning  is  to  plan  for  the  development  of  new  and  enhanced  products  using  a  project 
management  discipline. 

INFORMATION  TECHNOLOGY 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00  -  5:00  @ 

The  mandate  of  Information  Technology  is  to  support  AGRICORP  business  processes  through  the 
appropriate  and  effective  use  of  technology.  Responsibilities  include  the  development  and 
maintenance  of  all  application  systems,  associated  hardware,  network  and  database  infrastructures 
as  well  as  all  desktop  productivity  and  decision  support  tools. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


154 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


BUSINESS  APPLICATIONS  SUPPORT 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00  -  5:00  SI 

The  Business  Applications  Support  unit  is  responsible  for  the  corporation’s  application  support  and 
mainframe  application  development. 

BUSINESS  SOLUTIONS  GROUP 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00  -  5:00  0 

The  Business  Solutions  Group  is  responsible  for  the  corporation’s  client  service  application 
development. 

QUALITY  ASSURANCE  AND  STANDARDS 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00-5:00  0 

The  Quality  Assurance  and  Standards  group  is  responsible  for  the  corporation’s  user  acceptance 
testing,  quality  control  and  information  technology  standards. 

TECHNICAL  SERVICES  GROUP 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00-5:00  0 

The  Technical  Services  Group  is  responsible  for  the  corporation’s  hardware,  software,  mainframe, 
client  server,  network  and  mainframe  operations. 

MARKETING  AND  SALES  DIVISION 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
www.agricorp.com/crop.asp 
8:00  -  5:00  0 

AGRICORP’s  Marketing  and  Sales  Division  promotes  the  Crop  Insurance  and  Market  Revenue 
programs  and  other  business  initiatives;  designs  and  markets  innovative  risk  management  products 
to  Ontario  farmers. 

Services  offered  to  the  Public: 

Crop  Insurance  Program 

Market  Revenue  Insurance  ( Agriculture ) 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


155 


COMMUNICATIONS  AND  PUBLIC  RELATIONS 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 

Toll  Free  General  Inquiry  1-888-247-4999 
Fax  (519)826-4118 
www.agricorp.com 
8:00  -  5:00  @ 

AGRICORP  uses  a  multi-strategy  approach  to  marketing  communications  and  public  relations  in 
the  agri-food  industry.  Communications  and  Public  Relations  strategies  and  tactics  have 
contributed  to  the  success  of  crop  insurance,  farm  business  registration  and  many  other  AGRICORP 
business  initiatives.  Tactics  include:  public  relations  and  stakeholder  relationship  development; 
marketing  and  communications  needs  assessment,  project  plan  development,  campaign 
implementation  and  evaluation;  multi-media  message  delivery  (including  print,  radio  and  TV); 
targeted  direct  mail  campaigns;  event  and  tradeshow  planning  and  participation;  point  of  sales 
promotion;  customer  survey  development  and  delivery  (in-house  and  third-party);  and  web-based 
communications. 

RESEARCH  AND  DEVELOPMENT 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 

Toll  Free  General  Inquiry  1-888-247-4999 
Fax  (519)826-41 18 
www.agricorp.com 
8:00-5:00  gl 

Research  and  Development  provides  product  innovation  support,  enhancements  and  maintenance 
for  existing  AGRICORP  programs,  and  input  and  analysis  for  new  initiatives  based  on  strategic 
objectives  of  AGRICORP. 

SALES  DEPARTMENT 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  NIG  4Y2 
'  Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00  -  5:00  S 

The  Sales  Department  is  AGRICORP’ s  link  to  the  farm  gate,  communicating  the  benefits  of  Crop 
i  Insurance  to  new  and  existing  customers.  Territory  Sales  managers  underwrite  new  customers  with 
an  initial  average  farm  yield,  which  is  the  basis  of  Crop  Insurance  coverage  and  market  revenue 
programs.  Sales  focuses  on  building  relationships  with  centres  of  influence  (e.g.  elevators  and 
financial  institutions)  in  order  to  better  communicate  the  values  of  AGRICORP’ s  risk  management 
programs  to  Ontario  farmers. 

PROGRAM  DELIVERY  AND  OPERATIONS  DIVISION 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
www.agricorp.com 
8:00-5:00 

The  Program  Delivery  and  Operations  Division  is  responsible  for  the  delivery  and  effective 
administration  of  several  programs  including  Crop  Insurance  and  Market  Revenue. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


156 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


CLAIMS  DEPARTMENT 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-7407 
8:00-5:00  @ 

The  Claims  Department  provides  claim  approval  and  field  investigative  services  through  a 
province-wide  staff  of  60  adjusters.  Its  mandate  is  to  pay  claims  as  efficiently  as  possible  while 
maintaining  full  program  integrity. 

CUSTOMER  ACTION  CENTRE 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 

Toll  Free  1-888-247-4999  (Call  Centre) 

Fax  (519)826-4118 
www.agricorp.com 
7:00  -  5:00  @1 

AGRICORP's  Customer  Action  Centre  answers  customer  questions  and  enquiries,  on  line,  about 
all  aspects  of  the  Market  Revenue,  Crop  Insurance  and  Farm  Business  Registration  programs. 

PROGRAM  DELIVERY  DEPARTMENT 

3rd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
Toll  Free  1-888-247-4999 
Fax  (519)826-4118 
8:00  -  5:00  SI 

The  Program  Delivery  Department  provides  extensive  knowledge  and  expertise  of  all  program 
deliverables  ensuring  accuracy  in  insurance  establishment,  premium  calculations  and  claim 
payments. 

AGRICULTURAL  RESEARCH  INSTITUTE  OF  ONTARIO 

2nd  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4199 
Fax  (519)826-4211 
8:30-  5:00  @ 

The  Agricultural  Research  Institute  of  Ontario  (ARIO)  is  an  agency  of  the  Ministry  of  Agriculture 
and  Food.  It  reports  directly  to  the  Minister  and  is  made  of  up  to  15  members  recognized  as  leaders 
in  the  agri-food  industry.  The  role  of  ARIO  is  to  enquire  into  programs  of  research  with  respect 
to  agriculture,  veterinary  medicine  and  consumer  studies;  select  and  recommend  areas  of  research 
for  the  betterment  of  agriculture,  veterinary  medicine  and  consumer  studies;  and  stimulate  interest 
in  research  as  a  means  of  developing  a  high  degree  of  efficiency  in  the  production  and  marketing 
of  agricultural  products  in  Ontario.  Administrative  support  is  provided  by  staff  of  the  Innovation 
and  Risk  Management  Branch,  reporting  to  the  Assistant  Deputy  Minister,  Research  and  Corporate 
Services  Division. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


157 


AGRICULTURE,  FOOD  AND  RURAL  AFFAIRS  APPEAL  TRIBUNAL 

1st  Fir  NW,  1  Stone  Rd  W 
Guelph  N1.G4Y2 
General  Inquiry  (519)826-3433 
Fax  (519)826-4232 
www.gov.on.ca/omaf/english/tribunal/ 

8:30-5:00  @ 

The  Agriculture,  Food  and  Rural  Affairs  Appeal  Tribunal  (AFRAAT)  deals  with  appeals  heard 
under  a  variety  of  agriculture-related  legislation.  It  serves  as  an  independent,  accessible  appeal 
mechanism  for  disputes  under  the  Farm  Products  Marketing  Act  and  the  Milk  Act.  It  deals  with 
matters  related  to  the  financial  and  technical  aspects  of  projects  initiated  under  the  Drainage  Act. 
It  accredits  general  farm  organizations  and  hears  appeals  on  religious  exemptions  under  the  Farm 
Registration  and  Farm  Organizations  Funding  Act.  The  Tribunal  also  resolves  disputes  over 
adjustments  of  loss  on  crop  insurance  contracts  and  disputes  regarding  the  sale,  repair  and  safety 
of  farm  machinery.  It  is  also  a  Licence  Review  Board  for  Acts  administered  by  OMAF.  It  hears 
matters  related  to  the  conduct  of  members  of  commodity  boards. 

Services  offered  to  the  Public: 

Appeal  Process 


BOARD  OF  NEGOTIATION 

1st  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3433 
Fax  (519)826-4232 

www.gov.on.ca/omafra/english/tribunal/ 

8:30-5:00  @ 

The  Board  of  Negotiation  negotiates  claims  concerning  contaminant  damage  to  property.  Under 
the  Environmental  Protection  Act  (EPA),  an  investigation  may  determine  that  the  damage  or 
injury  to  vegetation  or  livestock  is  caused  by  a  contaminant  and  that  the  injury  will  result  in 
-  economic  loss.  If  this  is  the  case  and  the  parties  involved  are  unable  to  come  to  an  agreement  on 
damages,  the  Board  of  Negotiation  can  be  called  upon  to  help  negotiate  a  settlement.  The  board 
meets  with  both  parties  in  an  informal  manner  and  proceeds  to  negotiate  a  settlement  of  the  claim. 
The  procedure  is  without  prejudice  to  any  subsequent  legal  proceedings. 

COLLEGE  OF  VETERINARIANS  OF  ONTARIO 

3rd  Fir  SE,  1  Stone  Rd  W 
Guelph  NIG  4Y2 
General  Inquiry  (519)826-3127 
Fax  (519)826-3254 
8:30-5:00  19 

The  College  of  Veterinarians  of  Ontario  acts  as  the  self  governing  body  for  the  College  of 
Veterinarians  of  Ontario.  The  principle  objective  of  the  college  is  to  carry  out  the  regulations 
associated  with  the  Veterinarians  Act  of  the  Ontario  Ministry  of  Agriculture  and  Food  to  self 
regulate  the  practice  of  veterinarian  medicine  and  to  govern  its  members. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


158 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


GRAIN  FINANCIAL  PROTECTION  BOARD 

3rd  Fir  NW,  1  Stone  Rd  W 
PO  Box  3660  Stn  Central 
Guelph  N1H8M4 
General  Inquiry  (519)826-3570 
8:30-5:00  ES 

The  Grain  Financial  Protection  Board  collects  fees,  administers  the  fund  and  approves  claims 
made  against  the  fund  set  up  under  the  Grain  Financial  Protection  Program  (Farm  Products 
Payments  Act,  R.S.O.  1990;  O.  Reg.  651/94)  to  protect  producers  in  the  event  a  licensed  dealer 
defaults  on  payment  or  a  licensed  grain  elevator  operator  defaults  on  storage. 

LIVESTOCK  FINANCIAL  PROTECTION  BOARD 

5th  Fir  NW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3886 
Fax  (519)826-4375 
8:30-  5:00  @ 

The  Livestock  Financial  Protection  Board  collects  fees,  administers  the  fund  and  approves  claims^- 
made  against  the  fund  set  up  under  the  Ontario  Beef  Cattle  Financial  Protection  Program  (Farm 
Products  Payments  Act,  R.S.O.  1990;  O.  Reg.  560/93)  to  protect  producers  in  the  event  a  licensed 
dealer  defaults  on  payment. 

LIVESTOCK  MEDICINES  ADVISORY  COMMITTEE 

3rd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-41 10 
Fax  (519)826-3254  @ 

The  Livestock  Medicines  Advisory  Committee  reviews  all  legislation  and  regulations  pertaining 
to  livestock  medicines.  The  committee  makes  recommendations  to  the  Minister  on  the  sale,  control, 
regulation  and  description  of  livestock  medicines,  as  well  as  proper  maintenance,  handling  and 
storage  standards. 

NORMAL  FARM  PRACTICES  PROTECTION  BOARD 

3rd  Fir  NE,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3549 
8:00  -  5:00  @ 

The  Farming  and  Food  Production  Protection  Act  provides  for  the  protection  of  agricultural 
operations  in  agricultural  areas.  The  operations  are  protected  from  nuisance  complaints  of  odour, 
dust,  flies,  light,  smoke,  noise  and  vibration  that  may  arise  from  conducting  a  “normal  farm 
practice”.  In  addition,  the  Act  provides  protection  from  municipal  by-laws  that  restrict  a  normal 
farm  practice.  The  Act  establishes  the  Normal  Farm  Practices  Protection  Board  as  a  mechanism  to 
hear  complaints  and  define  “normal  farm  practices.” 


Services  offered  to  the  Public: 

Normal  Farm  Practices  Protection  Board 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


159 


ONTARIO  FARM  PRODUCTS  MARKETING  COMMISSION 

5th  Fir  SW,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4220 
Fax  (519)826-3400 
8:30-5:00  @ 

The  Ontario  Farm  Products  Marketing  Commission  administers  the  Farm  Products  Marketing  Act 
and  the  Milk  Act.  Responsibilities  include  supervising  the  marketing  boards  established  under  the 
two  Acts.  The  Farm  Products  Marketing  Act  provides  for  commodity  regulation  under  20 
marketing  plans;  each  plan  is  administered  by  a  producer  marketing  board.  Some  regulations  under 
the  Act  also  require  the  licensing  of  processors  of  regulated  commodities  by  the  commission  (e.g. 
vegetables,  grapes,  tender  fruit,  potatoes,  asparagus  and  seed  com  dealers).  The  Milk  Act  provides 
authority  to  the  Dairy  Farmers  of  Ontario. 


Services  offered  to  the  Public: 

Apple  Processor  Licence 
Asparagus  Processor  Licence 
Grape  Processor  Licence 
Potato  Processor  Licence 
Seed  Corn  Grower  or  Dealer  Licence 
Tender  Fruit  Processor  Licence 
Vegetable  Processor  Licence 


ONTARIO  FOOD  TERMINAL  BOARD 

165  The  Queensway 
Toronto  M8Y  1H8 
General  Inquiry  (416)259-5479 
Fax  (416)259-4303 
www.oftb.com 
8:30-4:00  0 

The  Ontario  Food  Terminal  Board  plays  a  major  role  in  the  orderly  marketing  of  fruits  and 
vegetables  in  Ontario  by  providing  a  central  marketplace  for  Ontario  growers  and  produce 
wholesalers  to  sell  their  produce  directly  to  the  wholesale  and  retail  trade.  It  operates  the  Ontario 
Food  Terminal  which  is  a  wholesale  fresh  fruit  and  produce  market  with  cold  storage  facilities.  The 
Board  acts  as  a  landlord  and  leases  land,  warehouse  units,  offices  and  other  facilities  to  farmers, 
wholesalers  and  allied  services.  As  well,  it  operates  a  cold  storage  facility  for  use  by  the  wholesale 
tenants  and  farmers. 

ACTS 

AgriCorp  Act,  1996 

Agricultural  Rehabilitation  and  Development  Act  (Ontario)  ARDA 

Agricultural  Research  Institute  of  Ontario  Act 

Agricultural  Tile  Drainage  Installation  Act 

Agricultural  and  Horticultural  Organizations  Act 

Animals  for  Research  Act 

Beef  Cattle  Marketing  Act 

Bees  Act 

Commodity  Board  Members  Act 
Commodity  Boards  and  Marketing  Agencies  Act 
Crop  Insurance  (Ontario)  1 996 
Dead  Animal  Disposal  Act 
Drainage  Act 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


160 


MINISTRY  OF  AGRICULTURE  AND  FOOD 


Edible  Oil  Products  Act 
Farm  Implements  Act 
Farm  Products  Containers  Act 
Farm  Products  Grades  and  Sales  Act 
Farm  Products  Marketing  Act 
Farm  Products  Payments  Act 

Farm  Registration  and  Farm  Organizations  Funding  Act 

Farming  and  Food  Production  Protection  Act 

Food  Safety  and  Quality  Act,  2001 

Grain  Corn  Marketing  Act 

Grains  Act 

Livestock  Community  Sales  Act 

Livestock  Identification  Act 

Livestock  Medicines  Act 

Livestock  and  Livestock  Products  Act 

Livestock,  Poultry  and  Honey  Bee  Protection  Act 

Meat  Inspection  Act  (Ontario) 

Milk  Act 

Ministry  of  Agriculture,  Food  and  Rural  Affairs  Act 

Nutrient  Management  Act,  2002 

Ontario  Agricultural  Museum  Act 

Ontario  Food  Terminal  Act 

Plant  Diseases  Act 

Pounds  Act 

Tile  Drainage  Act 

Topsoil  Preservation  Act 

Veterinarians  Act 

Weed  Control  Act 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


161 


MINISTRY  OF  THE  ATTORNEY  GENERAL 

720  Bay  St 

Toronto  MSG  2K1 

General  Inquiry  (416)326-2220 

TTY  (416)326-4012 

Fax  (416)326-4007 

www.attorneygeneral.ius.gov.on.ca 

8:30-5:00  H  ' 

The  Ministry  of  the  Attorney  General  delivers  justice  services  to  Ontarians  by:  providing  effective 
prosecution  services  that  support  community  safety  and  public  order,  providing  criminal,  civil  and 
family  justice  services  that  are  fair,  timely  and  accessible;  supporting  fair,  affordable  systems  for 
resolving  disputes;  supporting  victims  of  crime  by  strengthening  their  rights  in  the  justice  system; 
supporting  vulnerable  people  in  making  property  and  personal  care  decisions  that  promote  their 
dignity  and  autonomy;  and  by  providing  expert  legal  advice  to  government. 

DEPUTY  ATTORNEY  GENERAL 

ASSESSMENT  REVIEW  BOARD 

Eaton  Tower 

29th  Fir,  250  Yonge  St 

Toronto  M5B  2L7 

General  Inquiry  (416)314-6900 

Toll  Free  1-800-263-3237 

Fax  (416)314-3717 

Toll  Free  Fax  1-877-849-2066 

www.arb.gov.on.ca 

8:00  -  5:00  @ 

The  Assessment  Review  Board  is  an  independent  administrative  tribunal  which  draws  its 
jurisdiction  from  the  Assessment  Act  and  the  Municipal  Act.  The  Board  hears  and  determines 
complaints  against  realty  assessment  forming  the  basis  of  municipal  taxation,  complaints  with 
respect  to  direction  of  school  support  for  school  board  taxation,  and  applications  and  appeals 
respecting  municipal  taxation. 

Services  offered  to  the  Public: 

Assessment  Review 


COMMUNICATIONS  BRANCH 

1 1th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2220 
(416)326-2200  (Branch  Reception) 

TTY  (416)326-4012 
Fax  (416)326-4007 
www.attomeygeneral.jus.gov.on.ca 
8:30  -  5:00  SS 

The  Communications  Branch  provides  strategic  communications  advice  and  leadership  to  support 
the  Minister  and  government  to  achieve  its  justice  agenda.  The  branch  works  in  partnership  with 
the  Minister’s  Office,  ministry  program  and  policy  areas,  the  Ministry  of  Public  Safety  and  Security 
to  deliver  its  services. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


162 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


ONTARIO  MUNICIPAL  BOARD  AND  BOARD  OF  NEGOTIATION 

15th  Fir,  655  Bay  St 
Toronto  M5G  1E5 
General  Inquiry  (416)326-6800 
Fax  (416)326-5370 
www.omb.gov.on.ca 
8:30  -  4:30  H 

The  Ontario  Municipal  Board  (0MB)  is  an  independent,  quasi-judicial  administrative  tribunal.  Its 
principal  responsibility  is  to  hold  public  hearings  or  otherwise  resolve  appeals  from  decisions 
made  by  Ontario  municipalities  and  other  decision-makers,  and  to  make  a  final  decision  on  the 
matter.  Most  applications  and  appeals  to  the  Board  involve  disputes  over  land  use  planning,  but 
a  significant  number  also  deal  with  land  compensation,  development  charges,  ward  boundaries 
and  aggregate  resources.  The  Board  is  affected  by  approximately  100  public  statutes  and  more  than 
80  private  statutes,  including  the  Planning  Act,  the  Expropriations  Act  and  the  Local  Improvement 
Act.  The  Board  of  Negotiation  acts  as  a  mediator  in  negotiating  a  settlement  when  real  property 
is  expropriated  and  no  agreement  is  reached  on  compensation.  The  property  owner  or  the 
expropriating  authority  can  request  the  services  of  the  Board. 


Services  offered  to  the  Public: 

Ontario  Municipal  Board 

Ontario  Municipal  Board  Information  Office 


ADMINISTRATION 

15th  Fir,  655  Bay  St 
Toronto  M5G  1E5 
(416)326-6800  (Information  Office) 

Fax  (416)326-5370 
www.omb.gov.on.ca 
8:30-5:00  S 

The  Administration  unit  of  the  Ontario  Municipal  Board  and  Board  of  Negotiation  undertakes  case 
management  of  all  files  that  are  submitted.  The  Board’s  Planners  contact  all  parties  involved  in  a 
matter  before  the  Board  in  order  to  identify  the  issues,  narrow  their  scope  and  move  the  case  forward 
to  resolution.  The  Board’s  Information  Office  provides  information  to  the  public  in  English  and 
French  on  matters  before  the  Ontario  Municipal  Board  such  as:  date  and  location  of  scheduled 
hearings,  how  appeals  are  launched,  and  procedure  at  hearings.  On  request,  the  Board  provides 
summons  to  witness  forms  (subpoenas)  and  certification  of  Board  documents.  Clients  can  request 
to  view  an  OMB  file(s).  Photocopies  are  available  at  a  nominal  charge. 

Services  offered  to  the  Public: 

Ontario  Municipal  Board 

Ontario  Municipal  Board  Information  Office 


POLICY  BRANCH 

7th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2500 
Fax  (416)326-2699 
8:30-5:00  0 

The  Policy  Branch  provides  justice  policy  and  corporate  policy  support  services  to  the  ministry. 
It  develops  policy  initiatives  and  provides  support  and  expertise  to  other  divisions  within  the 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


163 


ministry.  It  serves  as  the  main  liaison  with  Cabinet  Office  and  also  oversees  the  Freedom  of 
Information  and  Protection  of  Privacy  Office  and  the  Office  of  the  Coordinator  of  French  Language 
Services.  The  branch  is  responsible  for  the  drafting  of  legislation  and  regulations,  and  provides 
advice  and  support  through  the  legislative  process,  policy  research  and  analysis.  It  also  takes  the 
lead  in  the  identification  of  policy  issues  and  options,  drafting  of  policy  submissions  for  Cabinet, 
advice  on  the  Cabinet  process,  coordination  of  policy  issues  relating  to  four  self-governing 
professions;  and  provision  of  executive  leadership  for  key  ministry  projects.  It  manages  Federal/ 
Provincial/Territorial  meetings  and  provides  strategic  advice  and  support  to  the  Deputy  and 
Minister  at  meetings. 

ABORIGINAL  ISSUES  UNIT 

7th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2500 
Fax  (416)326-2699 
8:30-5:00  SI 

The  Aboriginal  Issues  Unit  supports  the  Ministry  of  the  Attorney  General’s  work  in  the  area  of 
Aboriginal  justice.  Staff  manages  the  ministry’s  funded  Aboriginal  justice  programs  and  provide 
legal  and  policy  advice  on  Aboriginal  justice  issues. 

CORPORATE  SERVICES  MANAGEMENT  DIVISION 

7th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2500 
Fax  (416)326-4441 
8:30  -  5:00  S 

The  division  provides  strategic  support  and  advice  to  the  Ministry  in  the  areas  of  business  and 
financial  planning,  human  resources,  facilities  and  accommodation,  quality  services,  knowledge 
management,  electronic  service  delivery.  Freedom  of  Information  and  Privacy,  and  French 
language  services  and  has  administrative  oversite  responsibilities  for  the  Special  Investivation  Unit 
(SIU).  This  program  is  also  responsible  for  research  and  analysis,  management  information  and  co¬ 
ordination  of  key  senior  management  committees  and  sub-committees.  The  division  is  comprised 
of  3  branches,  2  units  and  the  Quality  Service/Knowledge  Management  Project  which  are  described 
below.  In  addition,  Audit  Services  reports  jointly  to  the  Corporate  Services  Management  Division 
and  the  central  Shared  Services  Bureau. 

BUSINESS  AND  FISCAL  PLANNING  BRANCH 

7th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2500 
Fax  (416)326-4019 
8:30-5:00  @1 

The  Business  and  Fiscal  Planning  Branch  has  two  key  responsibilities: 

1.  Business  co-ordination  and  support,  including  the  development  and  monitoring  of  the  Ministry’s 
business  plan  and  its  implementation  and  the  provision  of  technical  and  user  support  of  the  Salary 
Management  System  corporate  database. 

2.  Modem  Controllership,  including  reports  to  central  agencies  on  the  Ministry’s  achievement  of 
its  financial  plan,  and  corporate  leadership  and  support  to  Ministry  senior  management  and  its 
programs  in  the  areas  of  fiscal  planning,  forecasting  and  budget  control. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


164 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


FREEDOM  OF  INFORMATION  AND  PRIVACY  -  ATTORNEY  GENERAL 

5th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4300 
Fax  (416)326-4307 
8:30  -  5:00  @ 

The  Freedom  of  Information  and  Protection  of  Privacy  Office  coordinates  the  administration  of  the 
Freedom  of  Information  and  Protection  of  Privacy  Act  (FIPPA)  for  the  Ministries  of  the  Attorney 
General  and  Public  Safety  and  Security  including:  coordinating  and  responding  to  access  requests 
from  the  public;  liaison  with  the  Office  of  the  Information  and  Privacy  Commissioner  on  appeals 
and  mediation  processes;  investigating  privacy  complaints;  preparing  statistical  reports,  delivering 
training,  providing  advice  on  access  and  privacy  issues  including  privacy  impact  assessments  and 
ensuring  adherence  to  the  privacy  provisions  and  other  legislative  requirements  of  FIPPA. 

FREEDOM  OF  INFORMATION  AND  PRIVACY  -  PUBLIC  SAFETY  AND  SECURITY 

4th  Fir,  200  First  Ave  W 

North  Bay  P1B  9M3 

General  Inquiry  (705)494-3080 

Fax  (705)494-3081 

8:30-5:00  S 


FRENCH  LANGUAGE  SERVICES 

5th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4059 
Fax  (416)326-4782 
8:30-5:00  @ 

The  French  Language  Services  office  monitors  delivery  of  service  in  French  and  provides  advice 
to  staff  of  two  ministries,  Attorney  General  and  Public  Safety  and  Security  on  issues  related  to 
delivery  of  service  in  French  within  their  programs  and  activities  pursuant  to  the  French  Language 
Services  Act,  the  Courts  of  Justice  Act  and  the  Criminal  Code.  It  also  coordinates  translation, 
complaints  investigation/resolution  and  linguistic  proficiency  evaluation  services.  It  manages 
relations  with  the  francophone  stakeholder  groups  and  acts  as  a  liaison  between  the  ministries  and 
the  francophone  community. 

HUMAN  RESOURCES  BRANCH 

3rd  Fir,  720  Bay  St 
Toronto  M5G2K1 
General  Inquiry  (416)326-4490 
TTY  (416)326-4011 
Fax  (416)326-2298 
8:30-4:45  @ 

The  Human  Resources  Branch  provides  strategic  services  and  advice  on  all  workforce  matters  in 
support  of  government  policy  direction  and  Ministry  business  plans.  The  branch  provides 
consulting  services  and  support  to  managers  in  recruitment,  employment  transition  and 
compensation,  labour  relations,  grievance  management  and  conflict  resolution,  Workplace 
Discrimination  and  Harassment,  return-to-work  employment  accommodations  and  health  and 
safety.  The  branch  provides  learning  and  development  strategies,  workforce  and  succession 
planning,  performance  management,  change  management,  as  well  as  a  range  of  other  services.  It 
maintains  an  Intranet  site  (Work  Smart)  that  offers  timely,  accessible  HR  guides  and  advice  to 
ministry  managers  and  staff. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


165 


INTERNAL  AUDIT  SERVICES  -  JUSTICE  MINISTRIES 

Lincoln  M  Alexander  Bldg 
2nd  Fir,  .777  Memorial  Ave 
Orillia  L3V  7V3 
General  Inquiry  (705)329-6741 
Fax  (705)329-6762 

The  Audit  Services  Branch,  Justice  Cluster,  Internal  Audit  Division,  MBS,  provides  assurance  and 
consulting  services  to  the  Justice  Ministries  to  ensure  control  systems  are  in  place  that  ensure 
ministry  objectives  are  met.  The  Audit  Director  reports  to  each  of  the  three  Justice  Sector  Deputy 
Ministers  for  audit  purposes,  the  respective  Chief  Administrative  Officers  for  administrative 
purposes  and  to  the  Chief  Internal  Auditor,  MBS,  for  professional  standards. 

JUSTICE  SECTOR  FACILITIES  BRANCH 

5th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-6757 
Fax  (416)326-4029 
8:30-5:00  @ 

The  Justice  Sector  Facilities  Branch  provides  strategic  capital,  accommodations  planning,  and 
operational  services  to  the  Ministries  of  the  Attorney  General  and  Public  Safety  and  Security.  The 
work  of  the  Branch  includes  the  development  of  strategic  accommodation  and  capital  plans  to 
support  the  wide  range  of  business  planning  directions  and  decision-making  activities  for  the  two 
ministries.  The  Branch  manages  the  administration  and  payment  for  all  space  occupied  both  in 
government-owned  and  3rd  party  leases  for  the  Justice  Sector.  The  Branch  coordinates  with  the 
Ontario  Realty  Corporation  (ORC)  and  its  service  providers  to  deliver  major  and  minor  capital 
projects  and  relocation  projects  for  various  divisions  within  the  two  ministries.  It  reviews  new 
processes  for  requesting  approvals  for  capital  funding  through  liaison  with  the  Ontario  SuperBuild 
Corporation  and  the  Cabinet  Committee  on  Privatization  and  SuperBuild  (CCOPS). 

QUALITY  SERVICE  PROJECT 

7th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2500 
Fax  (416)212-1396 
8:30-5:00  @ 

The  Quality  Service  project  team  is  responsible  for  leading  the  planning  and  implementation  of  the 
Quality  Plans  and  the  Common  Service  Standards  (e.g.,  telephone,  correspondence,  walk-in 
complaints)  for  the  justice  sector  (Ministry  of  the  Attorney  General  and  Ministry  of  Public  Safety 
and  Security).  The  team  provides  strategic  leadership,  project  support  and  advice  on  all  Quality 
Service  planning  and  Common  Service  Standards  issues.  The  team  also  ensures  consistency  with 
the  OPS  Quality  Framework  and  the  OPS  requirement  to  sustain  the  Quality  Planning  process 
within  ministries. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


166 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


KNOWLEDGE  MANAGEMENT  TEAM 

7th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-2500 
Fax  (416)212-1396 
8:30-5:00 

The  Knowledge  Management  project  team  provides  support  to  the  Justice  Sector  Knowledge 
Management  Council.  The  team  is  implementing  a  sector-wide  knowledge  management  strategy 
to  support  business  goals  and  has  developed  a  number  of  tools  to  assist  business  areas. 

COURT  SERVICES  DIVISION 

2nd  Fir  Suite  204,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4263 
Fax  (416)326-2652 
8:30  -  5:00  @ 

Court  Services  Division  manages  more  than  250  court  offices  in  communities  across  the  province. 
These  offices  provide  an  essential  public  service.  Court  staff  schedule  court  cases,  maintain  court 
records  and  files,  collect  fines  and  fees,  enforce  civil  orders,  provide  justice  information  to  the 
public,  and  facilitate  the  delivery  of  other  justice  services,  including  civil  and  family  mediation 
programs,  victims’  services  and  legal  aid  services.  Court  Services  Division  also  provides 
administrative  and  courtroom  support  to  all  judicial  officers  in  the  Superior  Court  of  Justice  and 
the  Ontario  Court  of  Justice.  Court  staff  manage  the  jury  system  and  provide  the  courtroom  clerks, 
court  reporters,  registrars  and  court  interpreters  required  for  court  proceedings. 

CORPORATE  PLANNING  BRANCH 

2nd  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4263 
Fax  (416)326-1011 
8:30-5:00  @ 

The  Corporate  Planning  Branch  is  responsible  for  financial,  IT,  facilities  and  human  resources 
planning  within  Court  Services  Division.  The  branch  also  provides  statistical  reports,  manages 
issues  and  communications,  and  supports  the  appointment  of  judicial  officers,  notaries  and 
Commissioners  for  Taking  Affidavits.  In  addition,  the  branch  acts  as  the  key  contact  with  the 
municipalities  on  Provincial  Offences  Act  matters. 


COURTHOUSES 


ALGOMA  DISTRICT 


ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  SAULT  STE  MARIE 

426  Queen  St  E 

Sault  Ste  Marie  P6A  6W2 

General  Inquiry  (705)945-8000 

Fax  (705)945-5044 

8:30-5:00  SI 


ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  ELLIOT  LAKE 
200  Ontario  Ave 
Elliot  Lake  P5A  1Y5 
General  Inquiry  (705)848-2500 
8:30  -  5:00  S 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


167 


SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY  -  SAULT  STE  MARIE 

426  Queen  St  E 

Sault  Ste  Marie  P6A  6W2 

General  Inquiry  (705)945-8000 

Fax  (705)945-5044 

8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS  -  SAULT  STE  MARIE 
Main  Fir,  426  Queen  St  E 
Sault  Ste  Marie  P6A  6W2 
General  Inquiry  (705)945-8000x530 
8:30  -  5:00  @ 

BRANT  COUNTY 

ONTARIO  COURT  OF  JUSTICE  - 
BRANTFORD 
44  Queen  St 
Brantford  N3T  3B2 

General  Inquiry  (519)758-3460 
Fax  (519)758-3461 
8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY,  SMALL  CLAIMS  -  BRANTFORD 

70  Wellington  St 

Brantford  N3T  2L9 

General  Inquiry  (519)752-7828 

Fax  (519)752-6465 

8:30-  5:00  S 

BRUCE  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY,  YCJA  - 
WALKERTON 
Bruce  County  Courthouse 
207  Cayley  St 
Walkerton  NOG  2V0 
General  Inquiry  (519)881-1052 
Fax  (519)881-0347 
8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
FAMILY,  SMALL  CLAIMS  -  WALKERTON 
207  Cayley  St 
PO  Box  39 

Walkerton  NOG  2V0 
General  Inquiry  (519)881-1052 
Fax  (519)881-0347 
8:30-5:00  S 


CITY  OF  KAWARTHA  LAKES  AND 
HALIBURTON 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL  -  LINDSAY 

440  Kent  St  W 

Lindsay  K9V  6G8 

General  Inquiry  (705)324-1400 

Fax  (705)324-1401 

8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 

LINDSAY 

440  Kent  St  W 

Lindsay  K9V  6G8  - 

General  Inquiry  (705)324-1400 

Fax  (705)324-1401 

8:30-5:00  @ 

CITY  OF  OTTAWA 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL  -  OTTAWA 

2nd  Fir,  161  Elgin  St 

Ottawa  K2P2K1 

General  Inquiry  (613)239-1 153 

8:30-  5:00  S' 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 

OTTAWA 

2nd  Fir,  161  Elgin  St 

Ottawa  K2P2K1 

General  Inquiry  (613)239-1560 

(613)239-1054  (Civil  Office) 

•  (613)239-1050  (Enforcement) 
(613)239-1079  (Small  Claims  Court 
Operations) 

(613)239-1320  (Bankruptcy  &  Assessments) 
(613)239-1024  (Estates) 

(613)239-1071  (Divisional  Court) 

(613)239-1 153  (Criminal  Operations) 
(613)239-1274  (Family  Operations  Family 
Law  Information  Centre) 

(613)239-1047  (Civil  -  Case  Management) 
(613)239-1180  (Civil  Mediation) 
(613)239-1260  (Court  Support) 
(613)239-1015  (Court  Interpretation  & 
Translaton  Office) 

8:30-5:00  SI 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


168 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


COCHRANE  DISTRICT 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY,  YCJA  -  COCHRANE 

District  Courthouse 

1 49  4th  Avenue 

PO  Box  2069 

Cochrane  POL  ICO 

General  Inquiry  (705)272-4256 

Fax  (705)272-2583 

8:30-5:00  0 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY,  YCJA  -  TIMMINS 

Suite  127,  38  Pine  St 

Timmins  P4N  6K6 

General  Inquiry  (705)267-7799 

Fax  (705)360-2014 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY,  SMALL  CLAIMS  -  COCHRANE 

149  Fourth  Ave 

PO  Box  638 

Cochrane  POL  ICO 

General  Inquiry  (705)272-4256 

Fax  (705)272-5100 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  TIMMINS 

48  Spruce  St  N 

Timmins  P4N  6M7 

General  Inquiry  (705)360-4231 

Fax  (705)360-2016 

8:30-5:00  0 

DUFFERIN  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  ORANGEVILLE 

10  Louisa  St 

Orangeville  L9W  3P9 

General  Inquiry  (519)941-5802 

Fax  (519)941-6941 

8:30  -  5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  ORANGEVILLE 

10  Louisa  St 

Orangeville  L9W  3P9 

General  Inquiry  (519)941-5802 

Fax  (519)941-6941 

8:30  -  5:00  0 


DURHAM  REGION 

ONTARIO  COURT  OF  JUSTICE  - 

OSHAWA 

242  King  St  E 

Oshawa  L1H3Z8 

General  Inquiry  (905)430-5800 

Fax  (905)430-4403 

8:30-  5:00  0 

SUPERIOR  COURT  OF  JUSTICE  -  WHITBY 

605  Rossland  Rd  E 

Whitby  L1N9G7 

General  Inquiry  (905)430-5800 

Fax  (905)430-5802 

Fax  (905)430-5816  (Small  Claims/ 

Enforcement) 

8:30  -  5:00  @1 

SUPERIOR  COURT  OF  JUSTICE, 

FAMILY  -  OSHAWA 
33  King  St  W 
Oshawa  L1H  1A1 
General  Inquiry  (905)430-5800 
Fax  (905)430-4901 
8:30-5:00  0 

ELGIN  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL  -  ST  THOMAS 

The  Justice  Bldg 

2nd  Fir,  30  St  Catherines  St 

St  Thomas  N5P  3T9 

General  Inquiry  (519)633-1230x234 

8:30-5:00 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

ST  THOMAS 

145  Curtis  St 

PO  Box  327 

St  Thomas  N5P  3T9 

General  Inquiry  (519)633-2160x223 

8:30-5:00 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
SMALL  CLAIMS  -  ST  THOMAS 
Justice  Bldg 
145  Curtis  St 
PO  Box  310 
St  Thomas  N5P  3T9 
(519)633-1720x221  (Civil  Filing  Office) 
(519)631-3530x251  (Small  Claims  Court 
Office) 

8:30-5:00 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


169 


ESSEX  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  WINDSOR 
Ontario  Court  of  Justice 
1st  Fir,  200  Chatham  St  E 
Windsor  N9A  2W3 
General  Inquiry  (519)973-6665 
Fax  (519)973-6619 
8:30  -  5:00  S 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 
WINDSOR 

Ontario  Court  of  Justice 
200  Chatham  St  E 
Windsor  N9A  2W3 
General  Inquiry  (519)973-6670 
Fax  (519)973-6626 
8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY,  SMALL  CLAIMS  -  WINDSOR 

245  Windsor  Ave 

Windsor  N9A  1J2 

General  Inquiry  (519)973-6620 

Fax  (519)973-6614 

8:30-5:00  @ 

FRONTENAC  COUNTY 

ONTARIO  COURT  OF  JUSTICE  - 

KINGSTON 

279  Wellington  St 

Kingston  K7K6E1 

General  Inquiry  (613)548-6200 

Fax  (613)548-6819 

8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE, 

FAMILY  -  KINGSTON 
469  Montreal  St 
Kingston  K7K  3H9 
General  Inquiry  (613)548-6789 
Fax  (613)548-6788 
8:30  -  5:00  @ 


SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  KINGSTON 

Frontenac  County  Courthouse 

Civil  Filing  Office,  5  Court  St 

Kingston  K7L2N4 

General  Inquiry  (613)548-681 1 

(613)548-6811  (Enforcement  Office) 

Fax  (613)548-6818 
8:30-5:00  @ 

GREY  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  OWEN  SOUND 

61 1- 9th  Ave  E 

Owen  Sound  N4K  6Z4 

General  Inquiry  (519)370-2430 

Fax  (519)370-2451 

8:30-5:00 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

SMALL  CLAIMS  -  OWEN  SOUND 

61 1- 9th  Ave  E 

Owen  Sound  N4K  6Z4 

General  Inquiry  (519)370-2430 

(519)370-2430  (Estates  Office  &  Enforcement 

Office) 

Fax  (519)370-2451 
8:30-5:00  S 

HALDIMAND  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  CAYUGA 
55  Munsee  St 
PO  Box  399 
Cayuga  NO  A  1E0 
General  Inquiry  (905)772-3335 
Fax  (905)772-3958 
8:30-5:00  S 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


170 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


SUPERIOR  COURT  OF  JUSTICE,  CIVIL,  FAMILY,  SMALL  CLAIMS  -  CAYUGA 

55  Munsee  St 


PO  Box  399 
Cayuga  NOA  1E0 
General  Inquiry  (905)772-3335 
8:30  -  5:00  S 

HALTON 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  BURLINGTON 
2021  Plains  Rd  E 
Burlington  L7R  4M3 

General  Inquiry  (905)637-4125 
Fax  (905)637-4183 
8:30-5:00  E! 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL  -  MILTON 

491  Steeles  Ave  E 

Milton  L9T  1Y7 

General  Inquiry  (905)878-4165 

Fax  (905)693-3032 

8:30-5:00  S 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  OAKVILLE 
Oakville  Municipal  Bldg 
1225  Trafalgar  Rd 
Oakville  L6J  5A6 
General  Inquiry  (905)842-8380 
Fax  (905)842-2781 
8:30  -  5:00  @ 

ONTARIO  COURT  OF  JUSTICE,  FAMILY 

MILTON 

491  Steeles  Ave  E 

Milton  L9T  1Y7 

General  Inquiry  (905)878-7281 

Fax  (905)693-3038 

8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 

MILTON 

49 1  Steeles  Ave  E 

Milton  L9T  1Y7 

General  Inquiry  (905)878-7281 

Fax  (905)693-3038 

8:30-5:00  S 


SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  BURLINGTON 

2021  Plains  Rd  E 

Burlington  L7R  4M3 

General  Inquiry  (905)637-4125 

Fax  (905)637-4183 

8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  OAKVILLE 

Oakville  Municipal  Bldg 

1225  Trafalgar  Rd 

Oakville  L6J  5A6 

General  Inquiry  (905)842-8380 

Fax  (905)842-2781 

8:30-5:00  @ 

HAMILTON 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  HAMILTON 
The  John  Sopinka  Courthouse 
Suite  106,  45  Main  St  E 
Hamilton  L8N  2B7 

(905)645-5288  (Court  Support,  Suite  221) 
(905)645-5252x3871  (Criminal  Operations) 
Fax  (905)645-5372  (Criminal  Operations) 

Fax  (905)645-5383  (Court  Support,  Suite  221) 
8:30-5:00  gl 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
CRIMINAL,  SMALL  CLAIMS  - 
HAMILTON 

The  John  Sopinka  Courthouse 
45  Main  St  E 
Hamilton  L8N  2B7 
(905)645-5252x3874  (Enforcement, 

Suite  126) 

(905)645-5252x3873  (Civil,  Suite  110) 
(905)645-5252x3753  (Criminal,  Suite  106) 
(905)645-5288  (Court  Support,  Suite  221) 
(905)645-5252x3875  (Small  Claims 
Operations,  Suite  108) 

Fax  (905)645-5271  (Enforcement) 

Fax  (905)645-5383  (Court  Support) 

Fax  (905)645-5372  (Criminal) 

8:30-5:00  S 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


171 


SUPERIOR  COURT  OF  JUSTICE,  FAMILY- 

HAMILTON 

55  Main  St  W 

Hamilton  L8P  1H4 

General  Inquiry  (905)645-6250 

Fax  (905)645-6264 

8:30-5:00  S 

HASTINGS 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL  -  BELLEVILLE 

15  Victoria  Ave 

Belleville  K8N  1Z5 

General  Inquiry  (613)962-3468 

Fax  (613)962-8830 

8:30  -  5:00  IS 

ONTARIO  COURT  OF  JUSTICE,  FAMILY, 
YCJA  -  BELLEVILLE 
Century  PI 

Suite  402,  199  Front  St 
Belleville  K8N  5H5 
General  Inquiry  (613)968-6759 
Fax  (613)966-4390 
8:30  -  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  BELLEVILLE 

235  Pinnacle  St 

Belleville  K8N  3A9 

General  Inquiry  (613)962-9106 

Fax  (613)962-5143 

8:30-5:00  @ 

•* 

HURON 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  YCJA  -  GODERICH 
1st  Fir,  1  Court  House  Sq 
Goderich  N7A  1M2 
General  Inquiry  (519)524-9342 
8:30  -  5:00  @ 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

GODERICH 

1st  Fir,  1  The  Squaie 

PO  Box  400 

Goderich  N7A4C6 

General  Inquiry  (519)524-2990 

8:30-5:00  @ 


KENORA  DISTRICT 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL  -  KENORA 

216  Water  St 

Kenora  P9N  1S4 

General  Inquiry  (807)468-2842 

Fax  (807)468-2974 

8:30-  5:00  @ 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  RED  LAKE 

Government  Bldg 

115  Howey  St 

PO  Box  226 

Red  Lake  P0V  2M0 

General  Inquiry  (807)727-2376  (Mon  -  Fri 
8:30  am  -  12:00  pm) 

Fax  (807)727-3721 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

KENORA 

216  Water  St 

Kenora  P9N  1S4 

General  Inquiry  (807)468-2842 

Fax  (807)468-2974 

8:30  -  5:00  S 

ONTARIO  COURT  OF  JUSTICE,  YCJA, 

CRIMINAL,  FAMILY  -  DRYDEN 

Government  Bldg 

Rm  127,  479  Government  St 

PO  Box  3000 

Dryden  P8N  3B3 

General  Inquiry  (807)223-2348 

8:30-5:00  IS 

-  SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS  -  DRYDEN 
Government  Bldg 
Rm  127,  479  Government  St 
PO  Box  3000 
Dryden  P8N  3B3 
General  Inquiry  (807)223-2348 
8:30  -  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  KENORA 

216  Water  St 

Kenora  P9N  1S4 

General  Inquiry  (807)468-2842 

Fax  (807)468-2974 

8:30  -  5:00  @ 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


172 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  RED  LAKE 

Government  Bldg 

1 15  Howey  St 

PO  Box  226 

Red  Lake  POV  2M0 

General  Inquiry  (807)727-2376  (Mon  -  Fri 

8:30  am  -  12:00  pm) 

Fax  (807)727-3721 

KENT  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  CHATHAM 
Administration  of  Justice  Bldg 
1st  Fir  &  3rd  Fir,  21  Seventh  St 
Chatham  N7M  4K1 
General  Inquiry  (519)352-9070 
Fax  (519)354-6292  (Family) 

Fax  (519)352-3669  (Criminal,  Trial 
Coordination  &  Judicial  Support) 

8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

SMALL  CLAIMS  -  CHATHAM 

3rd  Fir,  21  Seventh  St 

PO  Box  2021 

Chatham  N7M  5K3 

General  Inquiry  (519)352-9070 

Fax  (519)354-6292 

8:30  -  5:00  S 


LAMBTON  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL-  SARNIA 
Justice  Bldg 

3rd  Fir  Suite  301,  700  Christina  St  N 
Sarnia  N7V  3C2 
General  Inquiry  (519)336-8830 
(519)336-8830  (OCJ  Trial  Coordination  & 
Judicial  Support) 

Fax  (519)337-5655  (OCJ  Trial  Coordinaton  & 
Judicial  Support) 

Fax  (519)337-5655 
8:30-5:00  @ 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

SARNIA 

Justice  Bldg 

1st  Fir  Suite  106,  700  Christina  St  N 

PO  Box  2567 

Sarnia  N7V  3C2 

General  Inquiry  (519)336-8830 

Fax  (519)332-3411 

8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
SMALL  CLAIMS  -  SARNIA 
Justice  Bldg 

1st  Fir  Suite  106,  700  Christina  St  N 
PO  Box  2567 
Sarnia  N7T7V8 

(519)337-5314  (Enforcement  Office,  Suite 
107) 

(519)337-5314  (SCJ  Trial  Coordination  & 
Judicial  Support,  Suite  201) 

(519)337-5314  (Civil  Office,  Suite  106) 

„  (519)337-5314  (Small  Claims  Court  Office, 
Suite  107) 

Fax  (519)332-341 1  (Enforcement  Office) 

Fax  (519)337-8546  (SCJ  Trial  Coordination  & 
Judicial  Support) 

Fax  (519)332-341 1  (Civil  Office) 

Fax  (519)332-341 1  (Small  Claims) 

8:30-5:00  @ 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


173 


LANARK  COUNTY 

ONTARIO  COURT  OF  JUSTICE,  CRIMINAL,  FAMILY  -  PERTH 

43  Drummond  St  E 

Perth  K7H  1G1 

General  Inquiry  (613)267-2021 

Fax  (613)267-7055 

8:30  -  5:00  ES 

SUPERIOR  COURT  OF  JUSTICE,  SMALL  SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CLAIMS  -  PERTH  FAMILY,  SMALL  CLAIMS  -  BROCKVILLE 

43  Drummond  St  E  550  King  St  W 

Perth  K7H1G1  Brockville  K6V  3T2 

General  Inquiry  (613)267-2021  General  Inquiry  (613)345-5895 

Fax  (613)267-7055  Fax  (613)345-4019 

8:30-5:00  0  8:30-5:00  0 

LEEDS  AND  GRENVILLE  LENNOX  AND  ADDINGTON  COUNTY 

ONTARIO  COURT  OF  JUSTICE  - 
NAPANEE 

County  Memorial  Bldg 
41  Dundas  St  W 
Napanee  K7R  1Z5 
General  Inquiry  (613)354-3845 
Fax  (613)354-0380 
8:30  -  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  -  NAPANEE 

County  Memorial  Bldg 

41  Dundas  St  W 

Napanee  K7R  1Z5 

General  Inquiry  (613)354-3845 

Fax  (613)354-0380 

8:30  -  5:00  S 

MANITOULIN  DISTRICT  MIDDLESEX  COUNTY 

ONTARIO  COURT  OF  JUSTICE  -  GORE 
BAY 

Main  Fir,  27  Phipps  St 
Bag  5 

Gore  Bay  POP  1H0 
General  Inquiry  (705)282-2461 
Fax  (705)282-3245 
8:30  -  5:00  Si 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS  -  GORE  BAY 
Main  Fir,  27  Phipps  St 
PO  Bag  5 

Gore  Bay  POP  1  HO 
General  Inquiry  (705)282-2461 
Fax  (705)282-3245 
8:30  -  5:00  @ 


ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  LONDON 
2nd  Fir,  80  Dundas  St 
London  N6A  6A5 
General  Inquiry  (519)660-3000 
8:30  -  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE, 

FAMILY  -  LONDON 

Ground  Fir  Unit  A,  80  Dundas  St 

London  N6A  6A3 

General  Inquiry  (519)660-3000 

8:30  -  5:00  SI 


ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  BROCKVILLE 
75  Water  St  W 
Brockville  K6V  3L7 
General  Inquiry  (613)342-5003 
Fax  (613)342-2817 
8:30-  5:00  ^ 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


174 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  LONDON 

Ground  Fir  Unit  A,  80  Dundas  St 

London  N6A  6A3 

General  Inquiry  (519)660-3000 

8:30  -  5:00  0 

MUSKOKA 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  BRACEBRIDGE 

3  Dominion  St  N 

Bracebridge  P1L2E6 

General  Inquiry  (705)645-8793 

Fax  (705)645-7901 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY,  SMALL  CLAIMS  - 

BRACEBRIDGE 

3  Dominion  St  N 

Bracebridge  P1L  2E6 

General  Inquiry  (705)645-8793 

Fax  (705)645-7901 

8:30-5:00  0 

NIAGARA  REGION 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  ST  CATHARINES 
59  Church  St 
St  Catharines  L2R  7N8 
General  Inquiry  (905)988-6200 
8:30-5:00  0 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

WELLAND 

102  East  Main  St 

Welland  L3B  3W6 

General  Inquiry  (905)735-0010 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
SMALL  CLAIMS  -  ST  CATHARINES 
59  Church  St 
St  Catharines  L2R  7N8 
General  Inquiry  (905)988-6200 
8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

SMALL  CLAIMS  -  WELLAND 

102  East  Main  St 

Welland  L3B  3W6 

General  Inquiry  (905)735-0010 

8:30  -  5:00  0 


SUPERIOR  COURT  OF  JUSTICE, 

FAMILY  -  ST  CATHARINES 
4th  Fir,  59  Church  St 
St  Catharines  L2R  7N8 
General  Inquiry  (905)988-6200 
8:30-5:00  0 

NIPISSING  DISTRICT 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  NORTH  BAY 
360  Plouffe  St 
North  Bay  P1B  9L5 
General  Inquiry  (705)495-8309x215 
8:30-  5:00  0 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

NORTH  BAY 

360  Plouffe  St 

North  Bay  P1B  9L5 

General  Inquiry  (705)495-8309x208 

8:30-  5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  NORTH  BAY 

360  Plouffe  St 

North  Bay  P1B  9L5 

General  Inquiry  (705)495-8309 

8:30  -  5:00 

NORFOLK  COUNTY 

ONTARIO  COURT  OF  JUSTICE  -  SIMCOE 

530  Queensway  W 

Simcoe  N3Y4L2 

General  Inquiry  (519)426-6550 

Fax  (519)426-9591 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE  -  SIMCOE 

530  Queensway  W 

Simcoe  N3Y  4L2 

General  Inquiry  (519)426-6550 

Fax  (519)426-9591 

8:30-  5:00  0 

NORTHUMBERLAND  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  COBOURG 
860  William  St 
Cobourg  K9A  3A9 
General  Inquiry  (905)372-3751 
Fax  (905)372-9952 
8:30-5:00  0 


\ 


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MINISTRY  OF  THE  ATTORNEY  GENERAL 


175 


SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 

COBOURG 

860  William  St 

Cobourg  K9A  3A9 

General  Inquiry  (905)372-3751 

Fax  (905)372-9952 

8:30  -  5:00  S 

OXFORD  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  WOODSTOCK 
415  Hunter  St 
PO  Box  70 

Woodstock  N4S  7W5 
(519)539-6187x230  (Family) 
(519)539-6187x223  (Criminal) 

Fax  (519)539-4579 
8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 
WOODSTOCK 
415  Hunter  St 
PO  Box  70 

Woodstock  N4S  7W5 
General  Inquiry  (519)539-6188x232 
(519)539-4751x234  (Small  Claims  Court) 
Fax  (519)539-4579  (Small  Claims  Court) 
8:30  -  5:00  S 

PARRY  SOUND  DISTRICT 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  PARRY  SOUND 
89  James  St 

Parry  Sound  P2A  1T7 

General  Inquiry  (705)746-4237 
Fax  (705)746-6179 
8:30  -  5:00  El 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
CRIMINAL,  SMALL  CLAIMS  -  PARRY 
SOUND 
89  James  St 

Parry  Sound  P2A  1T7 

General  Inquiry  (705)746-4237 
Fax  (705)746-6179 
8:30  -  5:00  @ 


PEEL  REGION 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  BRAMPTON 
A.  Grenville  &  William  Davis 
7755  Hurontario  St 
Brampton  L6W  4T6 
(905)456-4730  (Criminal) 

(905)456-4702  (Family) 

Fax  (905)456-4732  (Criminal) 

Fax  (905)456-4723  (Family) 

8:30-5:00  & 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY,  SMALL  CLAIMS  -  BRAMPTON 

A.  Grenville  &  William  Davis 

7755  Hurontario  St 

Brampton  L6W  4T6 

General  Inquiry  (905)456-4744 

Fax  (905)456-4741 

8:30-5:00  S 

PERTH  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  STRATFORD 

100  St  Patrick  St 

PO  Box  726 

Stratford  N5A  6V6 

General  Inquiry  (519)271-9252 

Fax  (519)271-8080 

8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  STRATFORD 

17  George  St 

Stratford  N5A  1A6 

General  Inquiry  (519)271-1850 

Fax  (519)271-8080 

8:30-5:00  S 

PETERBOROUGH  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  PETERBOROUGH 
70  Simcoe  St 
Peterborough  K9H  7G9 
General  Inquiry  (705)876-3816 
Fax  (705)876-3838 
8:30  -  5:00 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


176 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 
SMALL  CLAIMS  -  PETERBOROUGH 
70  Simcoe  St 
Peterborough  K9H  7G9 
General  Inquiry  (705)876-3846 
(705)846-3846x816  (Estates  Office) 

Fax  (705)876-3828 
8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE, 
FAMILY  -  PETERBOROUGH 
470  Water  St 
Peterborough  K9H  3M3 

General  Inquiry  (705)876-3815 
Fax  (705)876-3813 
8:30-5:00  @ 

PRESCOTT  AND  RUSSELL 

ONTARIO  COURT  OF  JUSTICE  - 

L’ORIGNAL 

2nd  Fir,  59  Court  St 

L’  Orignal  K0B  1K0 

General  Inquiry  (613)675-4567 

Fax  (613)675-4507 

8:30-  5:00  IS 

SUPERIOR  COURT  OF  JUSTICE  - 

L’ORIGNAL 

2nd  Fir,  59  Court  St 

L’ Orignal  K0B  1K0 

General  Inquiry  (613)675-4567 

Fax  (613)675-4507 

8:30-5:00  @ 

PRINCE  EDWARD  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 

CRIMINAL,  FAMILY  -  PICTON 

44  Union  St 

PO  Box  680 

Picton  K0K2T0 

General  Inquiry  (613)476-6236 

Fax  (613)476-7297 

8:30  -  5:00  IS 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  PICTON 

44  Union  St 

PO  Box  680 

Picton  K0K2T0 

General  Inquiry  (613)476-6236 

Fax  (613)476-7297 

8:30-5:00  @ 


RAINY  RIVER  DISTRICT 

ONTARIO  COURT  OF  JUSTICE  -  FORT 

FRANCES 

333  Church  St 

Fort  Frances  P9A  3M7 

General  Inquiry  (807)274-5961 

Fax  (807)274-0516 

8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 

FORT  FRANCES 

333  Church  St 

Fort  Frances  P9A  1C9 

General  Inquiry  (807)274-5961 

Fax  (807)274-0516 

8:30-5:00  S 

RENFREW  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  PEMBROKE 
297  Pembroke  St  E 
Pembroke  K8A  3K2 
General  Inquiry  (613)735-6886 
Fax  (613)732-1766 
8:30-5:00 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  PEMBROKE 

297  Pembroke  St  E 

Pembroke  K8A  3K2 

General  Inquiry  (613)732-8581 

Fax  (613)732-1766 

8:30-5:00 

SIMCOE  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  BARRIE 
1 14  Worsley  St 
Barrie  L4M  1M1 
General  Inquiry  (705)739-61 1 1 
Fax  (705)739-6516 
8:30-5:00  S 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  ORILLIA 
Cottage  C,  700  Memorial  Ave 
Orillia  L3V  6J3 
General  Inquiry  (705)326-2671 
Fax  (705)326-0970 
8:30-5:00  @ 


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MINISTRY  OF  THE  ATTORNEY  GENERAL 


177 


SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

FAMILY,  SMALL  CLAIMS  -  BARRIE 

1 14  Worsley  St 

Barrie  L4M  4S4 

General  Inquiry  (705)739-61 1 1 

Fax  (705)739-6516 

8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  ORILLIA 

Cottage  C,  700  Memorial  Ave 

Orillia  L3V  6J3 

General  Inquiry  (705)326-267 1 

Fax  (705)326-0970 

8:30  -  5:00  S 

STORMONT,  DUNDAS  AND 
GLENGARRY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  ALEXANDRIA 
110  Main  St  N 
PO  Box  699 
Alexandria  K0C  1A0 
General  Inquiry  (613)525-4330 
8:30-5:00  @ 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  CORNWALL 
Main  Fir,  29  Second  St  W 
Cornwall  K6J  1G3 
General  Inquiry  (613)933-7500 
Fax  (613)932-0507 
8:30  -  5:00  SI 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  ALEXANDRIA 

1 10  Main  St  N 

PO  Box  699 

Alexandria  K0C  1A0 

General  Inquiry  (613)525-4330 

8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  CORNWALL 

Main  Fir,  29  Second  St  W 

Cornwall  K6J  1G3 

General  Inquiry  (613)933-7500 

Fax  (613)932-0507 

8:30-5:00  @ 


SUDBURY  DISTRICT 

ONTARIO  COURT  OF  JUSTICE  - 

ESPANOLA 

Town  Hall 

2nd  Fir  Suite  3,  100  Tudhope  St 
Espanola  P5E  1S6 
General  Inquiry  (705)869-4334 
Fax  (705)869-6511 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  SUDBURY 
Main  Fir,  155  Elm  St  W 
Sudbury  P3C  1T9 
General  Inquiry  (705)564-7766 
Fax  (705)564-7895 
8:30-5:00  ^ 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

SUDBURY 

2nd  Fir,  159  Cedar  St 

Sudbury  P3E  6A5 

General  Inquiry  (705)564-7632 

Fax  (705)564-7638 

8:30  -  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CRIMINAL,  FAMILY  -  SUDBURY 

155  Elm  St 

Sudbury  P3C  1T9 

General  Inquiry  (705)564-7757 

Fax  (705)564-7890 

8:30-5:00  & 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  SUDBURY 

2nd  Fir,  159  Cedar  St 

Sudbury  P3E  6A5 

General  Inquiry  (705)564-7628 

Fax  (705)564-7638 

8:30-5:00  S 

THUNDER  BAY  DISTRICT 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  THUNDER  BAY 
2nd  Fir,  1805  E  Arthur  St 
Thunder  Bay  P7E  5N7 
General  Inquiry  (807)625-1610 
Fax  (807)625-0062 
8:30-5:00  @ 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


178 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

THUNDER  BAY 

1st  Fir,  1805  E  Arthur  St 

Thunder  Bay  P7E  5N7 

General  Inquiry  (807)625-1600 

Fax  (807)625-1602 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

CRIMINAL,  FAMILY,  SMALL  CLAIMS  - 

THUNDER  BAY 

2nd  Fir,  277  Camelot  St 

Thunder  Bay  P7A  4B3 

General  Inquiry  (807)343-2710 

Fax  (807)343-2704 

8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS  -  NIPIGON 
5  Wadsworth  Dr 
PO  Box  758 
Nipigon  POT  2J0 

General  Inquiry  (807)887-3829  (Wed  &  Thurs 
9:00  am  -  12:00  pm  &  1:00  pm  -  4:00  pm) 

Fax  (807)887-2993 

TIMISKAMING  DISTRICT 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  HAILEYBURY 
393  Main  St 
Haileybury  P0J  1K0 
General  Inquiry  (705)672-3395 
Fax  (705)672-3360 
8:30-5:00 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 
KIRKLAND  LAKE 
140  Government  Rd  E 
PO  Box  730 

Kirkland  Lake  P2N  3K1 

General  Inquiry  (705)567-9381 
Fax  (705)567-9877 
8:30-5:00 

SUPERIOR  COURT  OF  JUSTICE  - 
KIRKLAND  LAKE 
140  Government  Rd  E 
PO  Box  730 

Kirkland  Lake  P2N  3K1 

General  Inquiry  (705)567-9381 
Fax  (705)567-9877 
8:30  -  5:00  0 


SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS  -  ENGLEHART 
50  Third  St 
PO  Box  147 
Englehart  P0J  1H0 

General  Inquiry  (705)544-8177  (Tues  1:00 
pm  -  4:00  pm,  Wed  1:15  pm  -  4:00  pm)  0 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  HAILEYBURY 

Main  St 

PO  Box  609 

Haileybury  P0J  1K0 

General  Inquiry  (705)672-3321 

Fax  (705)672-3360 

8:30-5:00  0 

TORONTO  REGION 

COURT  OF  APPEAL  FOR  ONTARIO 

Osgoode  Hall 

130  Queen  St  W 

Toronto  M5H  2N5 

General  Inquiry  (416)327-5020 

Fax  (416)327-5032 

8:30-5:00 

< 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  COLLEGE  PARK 
2nd  Fir,  444  Yonge  St 
Toronto  M5B  2H4 
General  Inquiry  (416)325-8950 
Fax  (416)325-8954 
8:30-5:00  0 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  DOWNSVIEW 
1000  Finch  Ave  W 
Downsview  M3J  2V5 
General  Inquiry  (416)314-4208 
(416)314-4222  (Crown  Attorney’s  Office) 
(416)314-4213  (Justices  of  the  Peace) 

Fax  (416)314-4233  (Criminal  Office) 
8:30-5:00  0 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  ETOBICOKE 
2201  Finch  Ave  W 
Etobicoke  M8Z  5X6 
General  Inquiry  (416)314-3962 
(416)314-3975  (Judges’  Secretaries) 
(416)314-3973  (Justices  of  the  Peace) 

Fax  (416)314-3982  (Criminal  Office) 
8:30-5:00  0 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


179 


ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  SCARBOROUGH 
1911  Eglinton  Ave  E 
Scarborough  M1L4P4 
General  Inquiry  (416)325-0982 
(416)325-0354  (Justices  of  the  Peace) 
(416)325-0861  (Judges’  Secretaries) 

Fax  (416)325-0960  (Criminal  Office) 

8:30  -  5:00  @ 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  TORONTO 
Old  City  Hall 
60  Queen  St  W 
Toronto  M5H  2M4 
(416)327-6171  (Courtroom  Clerks) 
(416)327-5878  (Accounting  &  Enforcement) 
(416)327-5614  (Court  Support) 

(416)327-6172  (Courtroom  Clerks) 
(416)326-6541  (Mental  Health  Court  Program) 
(416)327-5609  (Court  Reporters) 
(416)952-9189  (Federal  Crowns’  Office) 
(416)327-5179  (Justices  of  the  Peace) 
(416)327-5959  (Victim  Witness  Assistance 
Program) 

(416)327-5774  (Provincial  Prosecutors’ 
Office) 

(416)327-6297  (Records  Office) 
(416)327-6064  (Provincial  Crowns’  Office) 
(416)861-1900  (Native  Court  Worker) 
(416)314-9701  (Probation  &  Parole) 
(416)327-5907  (Judges’  Secretaries) 
(416)598-0200x4356  (Legal  Aid  Office) 

Fax  (416)327-5893  (Court  Support) 

Fax  (416)326-6544  (Mental  Health  Court 
Program) 

Fax  (416)954-9042  (Federal  Crowns’  Office) 
Fax  (416)327-7630  (Victim  Witness 
Assistance  Program) 

Fax  (416)327-5787  (Provincial  Prosecutors’ 
Office) 

Fax  (416)327-6068  (Provincial  Crowns’ 
Office) 

Fax  (416)327-6222  (Court  Reporters) 

Fax  (416)327-6813  (Courtroom  Clerks) 
8:30-5:00  S 

ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

NORTH  YORK 

3rd  Fir,  47  Sheppard  Ave  E 

Toronto  M2N  5N1 

General  Inquiry  (416)326-3592 

(416)326-7758  (Judges’  Secretaries) 

Fax  (416)326-3569  (Family  Office) 

8:30  -  5:00  S 


ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

SCARBOROUGH 

1911  Eglinton  Ave  E 

Scarborough  M1L2L6 

General  Inquiry  (416)325-0976 

(416)325-0861  (Judges’  Secretaries) 

(416)325-0354  (Justices  of  the  Peace) 

Fax  (416)325-0960  (Family  Office) 

8:30-5:00  @ 

ONTARIO  COURTS  OF  JUSTICE, 

FAMILY  -  TORONTO 
311  Jarvis  St 
Toronto  M5B  2C4 
General  Inquiry  (416)327-6857 
(416)327-6987  (Mediation) 

(416)327-6868  (Family  Case  Management) 
(416)327-6891  (Judges’  Secretaries) 
(416)327-6879  (Youth  Criminal  Justice) 

Fax  (416)327-3634  (Youth  Criminal  Justice) 
Fax  (416)327-6980  (Family  Case 
Management) 

Fax  (416)327-3634  (General  Inquiry) 

8:30  r  5:00  E3 

PROVINCIAL  PROSECUTORS  OFFICE 

Old  City  Hall 

60  Queen  St  W 

Toronto  M5H  2M4 

General  Inquiry  (416)327-5774 

Fax  (416)327-5787 

8:30-  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  - 

ASSESSMENTS 

10th  Fir,  393  University  Ave 

Toronto  M5GJE6 

General  Inquiry  (416)327-5121 

Fax  (416)327-6228 

8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  -  CIVIL 
INTAKE 

10th  Fir,  393  University  Ave 

Toronto  M5G  1E6 

(416)327-0363  (Simplified  Rules  Prodedural 
Line) 

(416)327-6186  (Case  Management  Procedural 
Line) 

8:30-5:00  @1 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


180 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


SUPERIOR  COURT  OF  JUSTICE  - 
COMMERCIAL/BANKRUPTCY  OFFICE 
10th  Fir,  393  University  Ave 
Toronto  M5G  1E6 
(416)327-5044  (Bankruptcy  Office) 
(416)327-5043  (Commercial  Office) 

Fax  (416)327-6228  (Bankruptcy  & 
Commercial  Office) 

8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  -  COURT 

INTERPRETERS/TRANSLATION 

Rm  512,  361  University  Ave 

Toronto  M5G  1T3 

General  Inquiry  (416)327-5014 

Fax  (416)327-6496 

8:30-  5:00  S 

SUPERIOR  COURT  OF  JUSTICE  -  COURT 
REPORTERS 

Rm  315,  361  University  Ave 
Toronto  M5G  1T3 
General  Inquiry  (416)327-5550 
Fax  (416)327-5886 
8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE  - 
ENFORCEMENT  OFFICE 
The  Atrium 

4th  Fir,  40  Dundas  St  W 
Toronto  M5G  2G2 
General  Inquiry  (416)327-5600 
Fax  (416)327-5498 
8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE  - 
ESTATES 

10th  Fir,  393  University  Ave 
Toronto  M5G  1E6 
General  Inquiry  (416)326-2940 
Fax  (416)326-2939 
8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  - 
FINANCE 

10th  Fir,  393  University  Ave 
Toronto  M5G  1E6 
General  Inquiry  (416)327-5922 
General  Inquiry  (416)327-5575 
Fax  (416)327-5272 
8:30-5:00  @1 


SUPERIOR  COURT  OF  JUSTICE  - 
HEARINGS  UNIT 
Rm  168,  361  University  Ave 
Toronto  M5G  1T3 
(416)327-5121  (Hearings  Assessments 
Coordinator) 

8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE  - 
JUDGES’  ADMINISTRATION 
3rd  Fir,  361  University  Ave 
Toronto  M5G  1T3 
General  Inquiry  (416)327-5284 
Fax  (416)327-5417 
8:30-  5:00  S 

SUPERIOR  COURT  OF  JUSTICE  - 
JUDICIAL  MOTIONS  &  SCHEDULING 
10th  Fir,  393  University  Ave 
Toronto  M5G  1E6 
(416)327-5292  (Scheduling) 

Fax  (416)327-9470  (Scheduling) 

Fax  (416)327-5484  (Motions/ Application 
Confirmations) 

8:30  -  5:00  IS 

SUPERIOR  COURT  OF  JUSTICE  -  JURY 
OFFICE 

Rm  167,  361  University  Ave 
Toronto  M5G  1T3 
General  Inquiry  (416)327-5999 
Fax  (416)327-5885 
8:30-5:00  0 

SUPERIOR  COURT  OF  JUSTICE  - 
MANDATORY  MEDIATION 
19th  Fir,  393  University  Ave 
Toronto  M5G  1E6 
General  Inquiry  (416)314-1361 
Fax  (416)314-1360 
8:30-  5:00  S 

SUPERIOR  COURT  OF  JUSTICE  - 

MASTERS  OFFICE 

6th  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)327-5482 

Fax  (416)326-5416  (Case  Management 

Masters) 

Fax  (416)327-5484 

Fax  (416)327-6405  (Masters) 

8:30-5:00  IS 


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MINISTRY  OF  THE  ATTORNEY  GENERAL 


181 


SUPERIOR  COURT  OF  JUSTICE  - 

RECORDS  OFFICE 

10th  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)327-5516 

Fax  (416)326-5409 

8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  - 

TRANSITION  UNIT 

19th  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)327-3786 

Fax  (416)327-4350 

8:30-5:00  S 

SUPERIOR  COURT  OF  JUSTICE  -  WRITS 

OFFICE 

The  Atrium 

4th  Fir,  40  Dundas  St  W 
Toronto  M5G  2G2 
General  Inquiry  (416)327-6860 
Fax  (416)327-5885 
8:30  -  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE, 
CRIMINAL 

Rm  241,  361  University  Ave 
Toronto  M5G  1T3 
General  Inquiry  (416)327-5917 
Fax  (416)327-6496 
8:30  -  5:00  S 

SUPERIOR  COURT  OF  JUSTICE, 
CRIMINAL  -  COURT  SUPPORT 
Rm  506,  361  University  Ave 
Toronto  M5G  1T3 
General  Inquiry  (416)327-5558 
Fax  (416)326-3021 
8:30-5:00  I §1 

SUPERIOR  COURT  OF  JUSTICE,  FAMILY 
10th  Fir,  393  University  Ave 
Toronto  M5G  1E6 
(416)327-5542  (Family  Intake) 

(416)314-1996  (Family  Law  Information 
Centre) 

Fax  (416)327-6137  (Family  Intake) 

8:30  -  5:00  El 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS 

3rd  Fir,  47  Sheppard  Ave  E 
Toronto  M2N  5N 1 
General  Inquiry  (416)326-3554 
Fax  (416)325-8912 
8:30  -  5:00  S 


WATERLOO 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  CAMBRIDGE 
89  Main  St 

Cambridge  N1R  1W1 

General  Inquiry  (519)621-9220 
Fax  (519)621-7824 
8:30-5:00  S 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL,  FAMILY  -  KITCHENER 
200  Frederick  St 
Kitchener  N2H  6P1 
General  Inquiry  (519)741-3300 
Fax  (519)741-3328  (Criminal) 

Fax  (519)741-3399  (Family) 

8:30  -  5:00  M 

SUPERIOR  COURT  OF  JUSTICE  ,  SMALL 
CLAIMS  -  CAMBRIDGE 
89  Main  St 

Cambridge  N1R  1W1 
General  Inquiry  (519)621-9220 
(519)623-0170  (Small  Claims  Court) 
8:30-5:00  @ 

SUPERIOR  COURT  OF  JUSTICE  - 

KITCHENER 

20  Weber  St  E 

Kitchener  N2H  1C3 

General  Inquiry  (519)741-3200 

Fax  (519)741-3278 

8:30-  5:00  @ 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  KITCHENER 

20  Weber  St  E 

Kitchener  N2H  1C3 

General  Inquiry  (519)741-3270 

Fax  (519)741-3214 

8:30  -  5:00  @ 

WELLINGTON  COUNTY 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  GUELPH 
36  Wyndham  St  S 
Guelph  N1H7J5 
General  Inquiry  (519)836-2501 
Fax (519)837-6302 
8:30-5:00  El 


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182 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


ONTARIO  COURT  OF  JUSTICE,  FAMILY  - 

GUELPH 

74  Woolwich  St 

Guelph  N1H3T9 

General  Inquiry  (519)824-4100 

General  Inquiry  (519)822-7961  (Family) 

Fax  (519)824-5449 
8:30-  5:00  S 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 

CLAIMS  -  GUELPH 

74  Woolwich  St 

Guelph  N1H3T9 

General  Inquiry  (519)824-4100 

(519)824-4430  (Enforcement  Office) 

(519)824-4169  (Small  Claims) 

Fax  (519)824-5449 
8:30  -  5:00  S 

YORK  REGION 

ONTARIO  COURT  OF  JUSTICE, 
CRIMINAL  -  NEWMARKET 
2nd  Fir,  50  Eagle  St  W 
Newmarket  L3Y  6B1 
General  Inquiry  (905)853-4801 
Fax  (905)853-4869 
8:30-5:00  @ 


SUPERIOR  COURT  OF  JUSTICE,  CIVIL, 

DIVISIONAL,  FAMILY,  SMALL  CLAIMS  - 

NEWMARKET 

2nd  Fir,  50  Eagle  St  W 

Newmarket  L3Y  6B 1 

General  Inquiry  (905)853-4809 

(905)853-4809  (Estates  Office  &  Enforcement 

Office) 

(905)853-4809x6219  (Finance  Office) 
(905)853-4809x6224  (Finance  Office) 
(905)853-4811  (Court  Support  Office) 

Fax  (905)853-4864  (Enforcement  &  Finance) 
Fax  (905)853-4809  (Estates) 

Fax  (905)853-4813  (Court  Support) 

8:30-  5:00  H 

SUPERIOR  COURT  OF  JUSTICE,  SMALL 
CLAIMS  -  RICHMOND  HILL 
855  Major  MacKenzie  Dr  E 
Richmond  Hill  L4B  4C6 

General  Inquiry  (905)737-4416 
Fax  (905)737-0199 
8:30-5:00  0 


COURTS  OF  JUSTICE 


COURT  OF  APPEAL  FOR  ONTARIO 

Osgoode  Hall 
130  Queen  St  W 
Toronto  M5H  2N5 

(416)327-5101  (Court  of  Appeal  -  Osgoode  Hall,  Judges’  Reception) 

(416)327-5020  (General  Information) 

Fax  (416)327-6256  (Appeal  Scheduling) 

Fax  (416)327-5032  (Information) 

8:30.-  5:00 

The  Court  of  Appeal  for  Ontario  is  the  highest  appellate  court  in  the  province.  It  hears  criminal 
and  civil  appeals  and  sits  primarily  in  Toronto. 

ONTARIO  COURT  OF  JUSTICE 


CHIEF  JUSTICE  OF  THE  ONTARIO  COURT  OF  JUSTICE 

Suite  2600,  1  Queen  St  E 
PO  Box  91 
Toronto  M5C  2W5 
General  Inquiry  (416)327-5660 
Fax  (416)326-4787 
8:30-4:45  @ 

The  Ontario  Court  of  Justice  has  jurisdiction  in  criminal  cases,  certain  aspects  of  Family  Law,  and 
matters  involving  Provincial  Offences.  In  criminal  cases,  the  Court  renders  the  final  disposition  in 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


183 


most  matters  under  the  Criminal  Code  of  Canada  and  other  federal  statutes,  including  the  Youth 
Criminal  Justice  Act.  For  information  regarding  bail  hearings  and  bail  release  procedures,  contact 
the  appropriate  court  office;  in  Toronto,  the  number  is  (416)  327-5614.  The  Court  also  renders  final 
disposition  for  offences  under  the  provincial  statutes  and  regulations  of  Ontario  and  municipal  by¬ 
laws.  For  inquiries  on  payment  of  fines  other  than  parking  fines,  call  the  administrative  office  of 
the  Ontario  Court  of  Justice  in  Toronto  at  (416)  327-5675. 


SUPERIOR  COURT  OF  JUSTICE 

CHIEF  JUSTICE  OF  THE  SUPERIOR  COURT  OF  JUSTICE 

Osgoode  Hall 

Rm  324,  130  Queen  St  W 

Toronto  M5H  2N5 

General  Inquiry  (416)327-5000 

(416)327-5284  (361  University  Ave  6th  Fir) 

Fax  (416)327-7211 

Fax  (416)326-2224  (361  University  Ave  6th  Fir) 

8:30-5:00  S 

The  Superior  Court  of  Justice  has  jurisdiction  in  both  criminal  and  civil  cases.  The  court  hears 
proceedings  pursuant  to  a  variety  of  statutes,  including  the  Family  Law  Act  and  Mental 
Incompetency  Act.  The  Enforcement  offices  carry  out  orders  of  this  court,  arising  out  of  civil 
proceedings.  Responsibilities  include  summoning  jurors  for  jury  duty  and  enforcing  writs  of 
execution.  The  court  handles  contested  claims  against  estates,  will  trials  and  applications  to  prove 
the  validity  and  contents,  estate  and  trust  audits,  interpretation  and  variations  of  wills/trusts  and 
all  proceedings  relating  to  mental  incompetency.  Certificates  of  Appointment  of  an  Estate  Trustee 
with  respect  to  the  estates  of  persons  who  die  are  given  by  the  court.  The  Small  Claims  Court 
provides  a  convenient  way  to  settle  disputes  over  goods  and  services  for  amounts  not  exceeding 
$10,000. 

CRIMINAL  LAW  DIVISION 

6th  Fir,  720  Bay  St 
Toronto  M5G2K1 
General  Inquiry  (416)326-2615 
(416)326-4600  (10th  Fir) 

(416)326-2400  (9th  Fir) 

Fax  (4 1 6)326-2063  (6th  Fir) 

Fax  (416)326-4656  (10th  Fir) 

Fax  (416)326-2423  (9th  Fir)  SI 

The  Criminal  Law  Division  provides  legal  representation  for  the  Crown  in  right  of  Ontario  in  all 
criminal  matters.  It  is  responsible  for  the  prosecution  of  criminal  cases  before  all  courts  in  the 
province  and  for  the  carriage  of  all  criminal  appeals  in  the  Ontario  Court  of  Appeal  and  the  Supreme 
Court  of  Canada.  The  division  supervises  and  coordinates  the  Crown  Attorneys  in  the  49  judicial 
districts  and  the  Crown  Counsel  in  the  Crown  Law  Office  -  Criminal. 


DIRECTORS  OF  CROWN  OPERATIONS 


CENTRAL  EAST  REGION 
Suite  201,  1091  Gorham  St 
Newmarket  L3Y  7V 1 
General  Inquiry  (905)836-5624 
Fax  (905)836-5620  ^ 


DURHAM 

Suite  300,  3000  Garden  St 
Whitby  L1R  2G6 
General  Inquiry  (905)430-4150 
Fax  (905)430-4151 


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184 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


MUSKOKA 

Courthouse 

2nd  Fir,  3A  Dominion  St  N 

Bracebridge  P1L  2G2 

General  Inquiry  (705)645-241 1 

Fax  (705)645-3422 

DUFFERIN 

Courthouse 

10  Louisa  St 

Orangeville  L9W  3P9 

General  Inquiry  (519)941-4471 

Fax  (519)941-2330 

NORTHUMBERLAND 

Victoria  Hall 

55  King  St  W 

Cobourg  K9A  2M2 

General  Inquiry  (905)372-8784 

Fax  (905)372-1040 

HALDIMAND 

Courthouse 

55  Munsee  St  N 

PO  Box  309 

Cayuga  N0A  1E0 

General  Inquiry  (905)772-5043 

PETERBOROUGH 

Provincial  Court  Bldg 

70  Simcoe  St 

Peterborough  K9H  7G9 

General  Inquiry  (705)876-3848 

Fax  (705)876-9862 

Fax  (905)772-3494 

HALTON 

Courthouse 

2nd  Fir,  491  Steeles  Ave  E 

Milton  L9T  1Y7 

General  Inquiry  (905)878-7291 

SIMCOE 

Courthouse 

114  Worsley  St 

Barrie  L4M  1M1 

General  Inquiry  (705)739-6188 

Fax  (705)739-6551 

Fax  (905)693-3036 

HAMILTON-WENTWORTH 

Courthouse 

Suite  441,  45  Main  St  E 

Hamilton  L8N2B7 

General  Inquiry  (905)645-5262 

VICTORIA  AND  HALIBURTON 

440  Kent  St  W 

Lindsay  K9V  5P2 

General  Inquiry  (705)324-1420 

Fax  (705)324-1421 

Fax  (905)645-5261 

NIAGARA  NORTH 

Courthouse 

3rd  Fir,  59  Church  St 

PO  Box  788 

YORK  REGION 

Courthouse 

2nd  Fir,  50  Eagle  St  W 

Newmarket  L3Y  6B 1 

General  Inquiry  (905)853-4800 

Fax  (905)853-4849 

St  Catharines  L2R  7N8 

General  Inquiry  (905)685-4293 

Fax  (905)685-5565 

NIAGARA  SOUTH 

Courthouse 

2nd  Fir,  1 02  East  Main  St 

CENTRAL  WEST  REGION 

Courthouse 

Suite  400,  45  Main  St  E 

Hamilton  L8N  2B7 

General  Inquiry  (905)645-5338 

Fax  (905)645-5376 

Welland  L3B  3W5 

General  Inquiry  (905)732-1327 

Fax  (905)732-0223 

NORFOLK 

Justice  Bldg 

Level  4,  530  Queensway  W 

BRANT 

Courthouse 

2nd  Fir,  44  Queen  St 

Brantford  N3T  3B4 

General  Inquiry  (519)758-3480 

Fax  (519)758-3481 

PO  Box  605 

Simcoe  N3Y  4N4 

General  Inquiry  (5 1 9)426-5920 

Fax  (519)426-6301 

PEEL 

Courthouse 

Suite  506  &  Suite  100,  7755  Hurontario  St 
Brampton  L6W  4T6 

General  Inquiry  (905)456-4777 

Fax  (905)456-4780 

For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


185 


EAST  REGION 
Courthouse 

Suite  3225,  161  Elgin  St 
Ottawa  K2P2K1 
General  Inquiry  (613)239-1222 
Fax  (613)239-1420  S 

FRONTENAC 
County  Courthouse 
5  Court  St 
Kingston  K7L  2N4 
General  Inquiry  (613)548-6220 
Fax  (613)548-6692 

HASTINGS 

2nd  Fir,  257  Pinnacle  St 

Belleville  K8N  3B2 

General  Inquiry  (613)962-0772 

Fax  (613)968-6095 

LANARK 

41  Drummond  St  E 

Perth  K7H  1G1 

General  Inquiry  (613)264-1900 

Fax  (613)264-0856 

LEEDS  AND  GRENVILLE 
County  Courthouse 
550  King  St  W 
Brockville  K6V  5V5 
General  Inquiry  (613)342-2034 
Fax  (613)345-2116 

LENNOX  AND  ADDINGTON 
County  Memorial  Bldg 
,  Main  Fir,  41  Dundas  St  W 
Napanee  K7R  1Z5 
General  Inquiry  (613)354-2144 
Fax  (613)354-7189 

OTTAWA 

Courthouse 

Suite  3045,  161  Elgin  St 
Ottawa  K2P2K1 
General  Inquiry  (613)239-1200 
Fax  (613)239-1214 

PRESCOTT  AND  RUSSELL 

Courthouse 

16  Court  St 

PO  Box  299 

L’Orignal  K0B  1K0 

General  Inquiry  (613)675-4460 

Fax  (613)675-1632 


PRINCE  EDWARD 
Suite  201,  172  Main  St 
Picton  K0K2T0 
General  Inquiry  (613)476-6267 
Fax  (613)476-8272 

RENFREW  COUNTY 
Suite  200,  77  Mary  St 
Pembroke  K8A  5V4 
General  Inquiry  (613)732-2261 
Fax  (613)735-2843 

STORMONT  DUNDAS  AND  GLENGARRY 

Courthouse 

29  2nd  St  W 

Cornwall  K6J  1G3 

General  Inquiry  (613)932-5903 

Fax  (613)936-2157 

NORTH  REGION 
Suite  501,  159  Cedar  St 
Sudbury  P3E  6A5 
General  Inquiry  (705)564-7674 
Fax  (705)564-7664 

ALGOMA 

Courthouse 

445  Albert  St  E 

Sault  Ste  Marie  P6A  2J9 

General  Inquiry  (705)945-8001 

Fax  (705)942-6060 

COCHRANE  NORTH  (KAPUSKASING) 
Suite  32,  25  Brunetville  Rd 
Kapuskasing  P5N  2E9 
General  Inquiry  (705)335-6184 
Fax  (705)335-3585  (Kapuskasing  Office) 

COCHRANE  SOUTH  (TIMMINS) 

289  Fifth  Ave 
Timmins  P4N  5L5 
General  Inquiry  (705)264-5234 
Fax  (705)268-7588 

KENORA (DRYDEN) 

Ontario  Government  Bldg 
Main  Fir,  479  Government  Rd 
PO  Box  3000 
Dryden  P8N  3B3 
Genera]  Inquiry  (807)223-335 1 
Fax  (807)223-5746 

KENORA  COURTHOUSE 
Courthouse 

Main  Fir,  216  Water  St 
Kenora  P9N  1S4 
General  Inquiry  (807)468-2835 
Fax  (807)468-2840 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


186 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


MANITOULIN 

Courthouse 

27  Phipps  St 

Gore  Bay  POP  1  HO 

General  Inquiry  (705)282-0194 

Fax  (705)282-0197 

NIPISSING 

Courthouse 

360  Plouffe  St 

North  Bay  P 1 B  9L5 

General  Inquiry  (705)495-8313 

Fax  (705)495-8363 

PARRY  SOUND 
Courthouse 
89  James  St 

Parry  Sound  P2A  1T7 

General  Inquiry  (705)746-2331 
Fax  (705)746-6361 

RAINY  RIVER 
Courthouse 

Main  Fir,  333  Church  St 
Fort  Frances  P9A  1C9 
General  Inquiry  (807)274-9825 
Fax  (807)274-2521 

SUDBURY 

Courthouse 

155  Elm  St 

Sudbury  P3C  1T9 

General  Inquiry  (705)564-7698 

Fax  (705)564-7690 

TEMISKAMING 

Courthouse 

393  Main  St 

PO  Box  369 

Haileybury  P0J  1K0 

General  Inquiry  (705)672-3308 

Fax  (705)672-5672 

THUNDER  BAY 

Superior  Court  of  Justice  Courthouse 
2nd  Fir,  277  Camelot  St 
Thunder  Bay  P7A  4B3 
General  Inquiry  (807)343-2720 
Fax  (807)343-2745 

THUNDER  BAY  (ONTARIO  COURT  OF 
JUSTICE) 

2nd  Fir,  1 825  East  Arthur  St 
Thunder  Bay  P7E  5N7 
General  Inquiry  (807)625-1620 
Fax  (807)625-1618 


TORONTO  REGION 
6th  Fir,  720  Bay  St 
Toronto  M5G2K1 
General  Inquiry  (416)326-4487 
Fax  (416)326-4488  @ 

DOWNTOWN  TORONTO 
New  Courthouse 
Rm  101,  361  University  Ave 
Toronto  M5G  1Y1 
General  Inquiry  (416)327-5942 
Fax  (416)327-6056 

ETOBICOKE 
80  The  East  Mall 
Etobicoke  M8Z  5X6 
General  Inquiry  (416)314-3936 
Fax  (416)314-3949 

NORTH  YORK 

2nd  Fir  Suite  105,  1000  Finch  Ave  W 
Downsview  M3J  2V5 
General  Inquiry  (416)314-4222 
Fax  (416)314-4234 

SCARBOROUGH 
1911  Eglinton  Ave  E 
Scarborough  M 1 L  2L8 
General  Inquiry  (416)325-0342 
Fax  (416)325-0353 

WEST  REGION 
Suite  202,  150  Dufferin  Ave 
London  N6A  5N6 
General  Inquiry  (519)661-2883 
Fax  (519)661-2887  @ 

BRUCE 

Courthouse 

1st  Fir  Rm  102,  215  Cayley  St 
Walkerton  NOG  2V0 
General  Inquiry  (519)881-0432 

ELGIN 
Courthouse 
4  Wellington  St 
St  Thomas  N5R  2P2 
General  Inquiry  (519)631-1506 
Fax  (519)633-9629 

ESSEX 

5th  Fir,  200  Chatham  St  E 
Windsor  N9A  2W3 
General  Inquiry  (519)253-1104 
Fax  (519)253-1813 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


187 


GREY 

Grey  County  Bldg 
595  9th  Ave  E 
Owen  Sound  N4K  3E3 
General  Inquiry  (519)376-3199 
Fax  (519)376-5650 

HURON 

Courthouse 

3rd  Fir,  1  The  Square 

Goderich  N7A  1M2 

General  Inquiry  (519)524-9272 

Fax  (519)524-7574  (Bluewater  Office 

Equipment,  65  Hamilton  St) 

KENT 

Courthouse 

1st  Fir,  21  Seventh  St 

Chatham  N7M4K1 

General  Inquiry  (519)352-2141 

Fax  (519)354-1540 

LAMBTON 

Courthouse 

1st  Fir  Suite  100,  700  Christina  St  N 
Sarnia  N7V  3C2 
General  Inquiry  (519)337-7596 
Fax  (519)336-4663 

MIDDLESEX 

Courthouse 

Main  Fir,  80  Dundas  St  E 
London  N6A  2P3 
General  Inquiry  (519)660-3003 
Fax  (519)660-3087 


OXFORD 

Courthouse 

Main  Fir,  415  Hunter  St 
Woodstock  N4S  4G6 
General  Inquiry  (519)537-261 1 
Fax  (519)539-1060 

PERTH 

County  Courthouse 
1  Huron  St 
Stratford  N5A  5S4 
General  Inquiry  (519)271-4020 
Fax  (519)273-6840 

WATERLOO 

Courthouse 

4th  Fir,  20  Weber  St  E 

Kitchener  N2H  1C3 

General  Inquiry  (519)741-3222 

Fax  (519)570-0031 

WELLINGTON 

Courthouse 

75  Woolwich  St 

Guelph  N1H3T9 

General  Inquiry  (519)822-1031 

Fax  (519)837-6301 


FAMILY  JUSTICE  SERVICES  DIVISION 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2504 

Fax  (416)314-2500 

8:30-5:00  @ 

The  Family  Justice  Services  Division  (FJSD)  oversees  the  administration,  coordination  and 
delivery  of  the  ministry’s  social  justice  programs  across  Ontario.  Programs  include  the  Office  of 
the  Public  Guardian  and  Trustee,  the  Children’s  Lawyer,  Supervised  Access  and  Bail  Verification. 
It  also  has  responsibility  for  the  ministry’s  relationship  to  Legal  Aid  Ontario. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


188 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


CHILDREN’S  LAWYER 

14th  Fir,  393  University  Ave 
Toronto  M5G  1W9 
General  Inquiry  (416)314-8000 
Fax  (416)314-8050 
8:30-  5:00  @ 

The  Office  of  the  Children’s  Lawyer  (formerly  the  Official  Guardian)  investigates,  advocates, 
protects  and  represents  the  personal  and  property  rights  and  obligations  of  persons  under  a 
disability  at  law,  usually  minors,  in  proceedings  before  the  courts  and  tribunals  of  Ontario.  The 
Children’s  Lawyer  provides  legal  services  primarily  for  children  under  various  legislation, 
including  section  1 12  and  89  Courts  of  Justice  Act,  the  Rules  of  the  Courts,  the  Child  and  Family 
Services  Act  and  the  Parens  Patriae  jurisdiction  of  the  Superior  Court  of  Justice. 

LEGAL  AID  POLICY  AND  LIAISON 

8th  Fir,  595  Bay  St 
Toronto  M5G  2M6 
General  Inquiry  (416)314-1234 
Fax  (416)326-3214 
8:30-  5:00  @ 

Legal  Aid  Policy  and  Liaison  is  the  government  link  to  Legal  Aid  Ontario,  which  delivers  legal 
aid  services  to  the  public. 

LEGAL  AID  ONTARIO 

Suite  404,  375  University  Ave 
Toronto  M5G2G1 
General  Inquiry  (416)979-1446 
Toll  Free  1-800-668-8258 
Fax  (416)979-8669 
www.legalaid.on.ca 
8:30-5:00  0 

Legal  Aid  Ontario  is  an  operational  service  agency  responsible  for  the  delivery  of  legal  aid  services 
in  Ontario. 

PROGRAM  SUPPORT 

8th  Fir  Suite  800,  595  Bay  St 
Toronto  M5G  2M6 
General  Inquiry  (4 1 6)3 1 4-2506 
Fax  (416)314-2500 
8:30-  5:00  S 

The  unit  supports  the  Assistant  Deputy  Attorney  General  and  provides  advice  to  all  programs  within 
the  Family  Justice  Services  Division.  It  coordinates  the  business  planning  exercise,  develops  the 
operational  plan,  monitors  performance  measures,  tracks  spending  and  provides  corporate  reports 
for  the  Family  Justice  Services  Division. 

Services  offered  to  the  Public: 

Supervised  Access  Program 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


189 


PUBLIC  GUARDIAN  AND  TRUSTEE 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2800 

TTY  (416)314-2687 

Toll  Free  1-800-366-0335 

Fax  (416)326-1366  (Executive) 

www.attomeygeneral.jus. gov. on.ca/english/family/pgt 

8:30-5:00  0 

The  office  of  the  Public  Guardian  and  Trustee  operates  out  of  six  offices  located  throughout  the 
province  to  provide  a  variety  of  services,  including:  managing  the  financial  and/or  personal  affairs 
of  mentally  incapable  individuals  pursuant  to  the  Substitute  Decisions  Act  where  no  one  else  is  able 
to  do  so;  making  medical  treatment  decisions  for  mentally  incapable  people  where  no  one  else  is 
able  to  do  so;  administering  the  estates  of  persons,  who  die  without  a  will  and  without  any  family 
in  Ontario;  dealing  with  property  owned  by  a  dissolved  Ontario  corporation;  investigating 
allegations  of  serious  harm  against  vulnerable  adults;  as  the  Accountant  of  the  Superior  Court  of 
Justice,  retaining  all  money,  mortgages  and  securities  paid  into  or  lodged  with  the  Court  on  behalf 
of  minors  and  litigants;  protecting  the  public  interest  in  charitable  property. 

CAPACITY  ASSESSMENT  OFFICE 

Atrium  on  Bay 
8th  Fir,  595  Bay  St 
Toronto  M5G  2M6 
General  Inquiry  (416)327-6766 
Fax  (416)327-6724 

www.attomeygeneral.jus.gov.on.ca/english/family/pgt 
8:30  -  5:00  0 

The  Capacity  Assessment  Office  maintains  a  list  of  people  qualified  to  conduct  assessments  of 
capacity  in  Ontario  under  the  Substitute  Decisions  Act;  administers  a  financial  assistance  program 
for  people  who  require  assistance  in  paying  for  an  assessment;  and  provides  training  and 
information  to  assessors  in  Ontario. 

CLIENT  SERVICES  DEPARTMENT 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2800 

Toll  Free  1-800-366-0335 

Fax  (416)314-2619 

www.attomeygeneral.jus.gov.on.ca/english/family /pgt 

8:30-5:00  0 

The  Client  Services  Department  provides  intake  for  all  Office  of  the  Public  Guardian  and  Trustee 
(OPGT)  guardianship  matters;  investigates  allegations  of  serious  harm  to  mentally  incapable  adults; 
provides  property  and  personal  care  guardianship  services  and  associated  asset  administration; 
makes  decisions  about  treatment  and  long-term  admission  under  the  Health  Care  Consent  Act. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


190 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


ESTATES  ADMINISTRATION  UNIT 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2800 

Toll  Free  1-800-366-0335 

Fax  (416)314-2781 

www.attomeygeneral.jus. gov. on.ca/english/family/pgt 
8:30  -  5:00  0 

Estates  Administration  Unit  administers  estates  of  persons  who  die  intestate  and  without  known 
heirs  in  the  province,  and  the  assets  of  dissolved  corporations. 

INVESTIGATIONS 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)327-6348 

Toll  Free  1-800-366-0335 

Fax  (416)314-2642  (Intake/Investigations) 

www.attomeygeneral.jus.gov.on.ca/english/family/pgt 

8:30  -  4:30  0 

The  Investigation  Unit  investigates  allegations  under  the  Substitute  Decisions  Act  that  someone 
may  be  incapable  of  managing  their  property  and/or  personal  care,  and  as  such  may  be  at  risk  of 
suffering  serious  adverse  effects.  The  Investigation  Unit  also  gathers  information  about  OPGT 
clients  and  potential  estate  trustee  clients. 

TREATMENT  DECISIONS  UNIT 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2788 

Toll  Free  1-800-387-2127 

Fax  (416)314-2637 

www. attorneygeneral.jus.gov.  on.ca/english/family/pgt 

8:00  -  6:00  IS 

The  Treatment  Decisions  Unit  makes  decisions  about  treatment  and  long-term  care  admissions 
under  the  Health  Care  Consent  Act.  It  handles  personal  guardianship  cases  under  the  Substitute 
Decisions  Act.  Most  of  these  services  are  also  provided  at  the  regional  offices  across  Ontario  as 
noted  above. 

INTAKE  UNIT 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)327-6683 

Toll  Free  1-800-366-0335 

Fax  (416)314-2642 

www. attomeygeneral.jus.gov. on.ca/english/family/pgt 
8:30  -  4:30  0^ 

The  Intake  Unit  opens  all  OPGT  client  files  under  the  Mental  Health  Act  and  Substitute  Decisions 
Act.  It  maintains  a  registry  of  guardians. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


191 


PROPERTY  GUARDIANSHIP  SERVICES  DEPARTMENT 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2800 

Toll  Free  1-800-366-0335 

Fax  (416)314-2648 

www.  attorney  general.jus.  gov.  on.ca/english/family/pgt 
8:30-5:00  0 


Property  Guardianship  Services  Department  delivers  financial  guardianship  services  to  the  Office 
of  the  Public  Guardian  and  Trustee’s  mentally  incapable  clients  in  accordance  with  the  Substitute 
Decisions  Act,  1992.  Services  are  provided  at  the  field  offices. 


HAMILTON  OFFICE 
9th  Fir,  119  King  St  W 
Hamilton  L8P4Y7 
General  Inquiry  (905)546-8300 
Toll  Free  1-800-891-0502 
Fax  (905)546-8301 
8:30  -  5:00  0 

LONDON  OFFICE 
3rd  Fir,  401  Clarence  St 
London  N6A  3M6 
General  Inquiry  (519)660-3140 
Toll  Free  1-800-891-0504 
Fax  (519)660-3148 
8:30  -  5:00  0 

OTTAWA  OFFICE 
3rd  Fir,  244  Rideau  St 
Ottawa  K1N5Y3 
General  Inquiry  (613)241-1202 
Toll  Free  1-800-891-0506 
'  Fax  (613)241-1567 
8:30  -  5:00  0 


SUDBURY  OFFICE 
Suite  602,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)564-3185 
Toll  Free  1-800-891-0503 
Fax  (705)564-3193 
8:30-  5:00  0 

THUNDER  BAY 
Suite  101,  189  Red  River  Rd 
Thunder  Bay  P7B  1A2 
General  Inquiry  (807)343-7230 
Toll  Free  1-800-891-0503 
Fax  (807)343-7223 
8:30-5:00  0 

TORONTO  OFFICE 

Atrium  on  Bay 

8th  Fir  Suite  800,  595  Bay  St 

Toronto  M5G  2M6 

General  Inquiry  (416)314-2800 

Toll  Free  1-800-366-0335 

Fax  (416)314-2619  (Client  Services) 

Fax  (416)314-2231  (Client  Services) 

8:30-5:00  0 


ACCOUNTANT  OF  THE  SUPERIOR  COURT  OF  JUSTICE 

Atrium  on  Bay 
8th  Fir,  595  Bay  St 
Toronto  M5G  2M6 
General  Inquiry  (416)314-8692 
Fax  (416)314-2481 

www. attorneygeneral.jus.gov. on.ca/english/family/pgt 
8:30  -  5:00  0 

The  Accountant  of  the  Superior  Court  of  Justice  is  responsible  for  funds,  mortgages  and  securities 
that  are  paid  into  court  pursuant  to  judgements  and  orders  of  the  court  under  various  statutes  on 
behalf  of  minors  and  litigants. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


192 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


LEGAL  SERVICES  -  CHARITABLE  PROPERTY 

Atrium  on  Bay 
8th  Fir,  595  Bay  St 
Toronto  M5G  2M6 
General  Inquiry  (416)326-1963 
Fax  (416)326-1969  (Charities) 

8:30-  5:00  0 

Legal  Services  -  Charitable  Property  unit  monitors  the  use  of  charitable  property  in  Ontario  and 
inquires  into  complaints  about  its  misuse. 

INTEGRATED  JUSTICE  INFORMATION  TECHNOLOGY  DIVISION 

18th  Fir,  18  King  St  E 
Toronto  M5C  2X1 
General  Inquiry  (416)326-6950 
Fax  (416)326-1104 
9:00-5:00  0 

The  Integrated  Justice  Information  Technology  Division  is  responsible  for  Information  Technology 
(IT)  services  and  support  to  the  Justice  Enterprises  -  Ministry  of  the  Attorney  General  and  Ministry 
of  Public  Safety  and  Security  and  their  external  Justice  partners  -  that  enables  transformation  into 
a  modem,  effective  and  efficient  justice  system.  Please  refer  to  the  Ministry  of  Public  Safety  and 
Security  section  for  a  complete  division  listing. 

LEGAL  SERVICES  DIVISION 

6th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-0891 
Fax  (416)326-6996 
8:30-5:00  0 

The  Legal  Services  Division  is  responsible  for  the  provision  of  legal  advice  to  Ontario  Government 
ministries  and  certain  agencies,  boards  and  commissions.  The  Division  contains  diverse  practice 
groups.  The  largest  -  Seconded  Legal  Services  (SLS)  -  is  comprised  of  22  legal  branches  in 
ministries  across  the  Government.  The  remainder  of  the  Division  is  made  up  of  centralized  offices 
including  Crown  Law  Office  -  Civil  and  the  Constitutional  Law  Branch,  as  well  as  the  Civil 
Remedies  for  Illicit  Activities  Office  and  the  Legal  Services  Program  Support  Branch  which 
includes  the  Dispute  Resolution  Office  (DRO).  The  DRO  serves  as  a  central  government  resource 
on  dispute  resolution  programs  and  policies. 

CIVIL  REMEDIES  FOR  ILLICIT  ACTIVITIES  OFFICE 

LuCliff  Bldg 

17th  Fir  Suite  1701,700  Bay  St 

PO  Box  175  • 

Toronto  M5G  1Z6 
General  Inquiry  (416)212-0556 
Fax  (416)314-3714 
9:00-5:00  0 

Civil  Remedies  for  Illicit  Activities  Office  is  responsible  for  the  enforcement  of  civil  remedies  to 
address  unlawful  activities. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


193 


CONSTITUTIONAL  LAW  BRANCH 

4th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4460 
Fax  (416)326-4015 
8:30  -  5:00  S 

The  Constitutional  Law  Branch  bears  primary  responsibility  for  advising  the  government  on 
constitutional  matters  and  conducting  constitutional  litigation  on  behalf  of  the  government. 
Constitutional  issues  arise  across  the  full  range  of  matters  in  which  the  government  is  involved. 
They  include  the  protections  found  under  the  Canadian  Charter  of  Rights  and  Freedoms  such  as 
freedom  of  religion,  expression,  association  and  assembly,  rights  relating  to  equality,  democratic 
elections,  mobility  of  persons,  the  use  of  official  languages  in  federal  institutions  and  in  education, 
as  well  as  the  rights  held  by  an  individual  when  faced  with  government  or  police  investigation  and 
prosecution.  Constitutional  issues  also  include  disputes  respecting  the  division  of  powers  between 
the  federal  Parliament  and  provincial  legislatures  and  the  protection  of  aboriginal  and  treaty  rights. 

CROWN  LAW  OFFICE  -  CIVIL 

8th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4008 
Fax  (416)326-4181 
8:30  -  5:00  S 

Crown  Law  Office  -  Civil  is  divided  into  the  advisory  services  group  and  the  litigation  services 
group.  The  members  of  the  adyisory  services  group  act  as  solicitors  for  the  Ministry  of  the  Attorney 
General  and  also  provide  legal  advice  to  other  ministries  and  agencies  on  a  broad  spectrum  of  legal 
issues  with  government-wide  significance.  Counsel  in  the  litigation  services  group  provide  legal 
representation  of  the  Crown,  its  ministries,  agencies,  boards  and  commissions  in  a  wide  variety  of 
matters  involving  issues  of  public  importance  in  all  levels  of  courts. 

LEGAL  SERVICES  PROGRAM  SUPPORT  BRANCH 

6th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4207 
Fax  (416)314-7926 
9:00  -5:00  & 

The  Legal  Services  Program  Support  provides  strategic  support  to  the  legal  services  branches  in 
various  ministries  and  a  number  of  agencies,  in  the  areas  of  workforce  planning,  business  and 
financial  planning,  MIS,  training  and  development,  client  service,  and  advice  and  coordination  of 
cross-ministry  legal  issues. 

DISPUTE  RESOLUTION  OFFICE 

6th  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4178 
Fax  (416)314-7926 
9:00  -  5:00  S 

The  Dispute  Resolution  Office  (DRO)  promotes  the  expanded  use  and  development  of  Dispute 
Resolution  (DR)  practices  across  government.  The  DRO  serves  as  a  central  government  resource 
and  provides  advice  on  DR  programs,  policies,  and  legislation  to  all  ministries  as  well  as  agencies, 
boards  and  commissions.  The  DRO  also  provides  training  in  dispute  resolution  and  team  building, 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


194 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


and  offers  mediation  services  as  well  as  other  forms  of  conflict  resolution  practices  to  address 
conflicts  within  the  Ontario  Public  Service. 

LAW  LIBRARY 

Main  Fir,  720  Bay  St 
Toronto  M5G  2K1 
General  Inquiry  (416)326-4566 
Fax  (416)326-4562 
9:00-5:00  @ 

Legal  Services  Program  Support  Law  Library  provides  circulation,  reference  and  inter-library  loan 
services  to  ministry  employees  and  maintains  a  collection  of  legal  texts,  journals,  reporters  and 
legislation  to  support  the  information  needs  of  the  ministry. 

SECONDED  LEGAL  SERVICES  BRANCHES 

Seconded  Legal  Services  Branches  provide  in-house  legal  advice  and  services  to  Ontario 
Government  ministries  and  certain  agencies,  boards  and  commissions.  There  are  22  legal  branches 
located  on-site  with  individual  client  ministries,  with  additional  offices  at  some  agencies,  boards 
and  commissions.  The  branches  provide  solicitor  and  counsel  work  in  support  of  the  very  broad 
and  varied  range  of  programs  and  services  provided  by  the  Government. 

WALKERTON  LEGAL  PROJECTS 

Suite  301,  700  Bay  St 

PO  Box  222 

Toronto  M5G  1Z6 

General  Inquiry  (416)326-6689 

Fax  (416)212-0696 

9:00  -  5:00  SI 

Legal  Services  Division’s  role  for  the  Ministry  is  to  coordinate  representation  for  the  Government 
in  its  response  to  the  tragic  situation  in  Walkerton.  The  Division’s  duties  include:  coordinating  all 
interministerial  activity  for  the  involved  ministries  and  agencies  (including  the  Document 
Management  System),  organizing  the  Government’s  Compensation  Plan  and  coordinating 
representation  for  the  Crown  at  the  Inquiry  and  in  litigation. 

LEGISLATIVE  COUNSEL 

Whitney  Block 

Suite  3600,  99  Wellesley  St  W 
Toronto  M7A  1A2 
General  Inquiry  (416)326-2841 
Fax  (416)326-2806 
8:00-5:00 

The  Legislative  Counsel  office  provides  legislative  services  to  Ministers  of  the  Crown,  Members 
of  the  Legislature,  government  and  agencies,  and  applicants  for  private  bills.  It  also  provides 
drafting  services  for  bills  and  regulations,  preparation  of  annual  statute  books,  filing  and 
publication  of  Ontario  regulations,  and  the  translation  and  publication  of  regulations  in  French. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


195 


SPECIAL  INVESTIGATIONS  UNIT 

5090  Commerce  Blvd 
Mississauga  L4W  5M4 
General  Inquiry  (416)622-0748 
Toll  Free  1-800-787-8529 
Fax  (416)622-2455 
www.siu.on.ca 
9:00-5:00  @ 

The  Special  Investigations  Unit  is  a  civilian  agency  that  investigates  circumstances  involving 
police  and  civilians  which  have  resulted  in  serious  injury,  sexual  assault  or  death.  Under  Part  VII, 
Section  1 13  of  the  Police  Services  Act,  the  Director  of  the  SIU  has  the  sole  authority  to  decide 
whether  or  not  charges  are  warranted  based  on  the  findings  of  a  complete  investigation.  The 
Director’s  decisions  are  reported  to  the  Attorney  General. 

VICTIM  SERVICES  DIVISION 

7th  Fir,  18  King  St  E 
Toronto  M5C  1C4 
General  Inquiry  (416)325-3265 
Fax  (416)326-3205 
8:30-5:30  S 

The  Victim  Services  Division  (VSD)  is  responsible  for  the  integrated  planning,  management  and 
delivery  of  services  for  victims  of  crime  across  the  province.  The  Division  provides  information 
and  assistance  to  victims  and  witnesses  of  crime  involved  in  the  criminal  court  process.  VSD  also 
funds  community-based  services,  including:  crisis  assistance  and  referral  services,  sexual  assault 
centers,  programs  to  counsel  individuals  who  have  assaulted  their  partners  and  safety  planning  for 
persons  at  risk  of  violence.  It  also  has  responsibility  for  the  ministry’s  relationship  with  the 
Criminal  Injuries  Compensation  Board  and  the  Office  for  Victims  of  Crime. 

BUSINESS  SUPPORT 

7th  Fir,  18  King  St  E 
Toronto  M5C  1C4 
General  Inquiry  (416)325-3265 
Fax  (416)212-1091 
8:30-5:30  @ 

The  Business  Support  Branch  is  responsible  for  the  business  and  fiscal  planning,  human  resources 
and  technology  coordination  for  the  Division 

DOMESTIC  VIOLENCE  WORK  TEAM 

7th  Fir,  1 8  King  St  E 
Toronto  M5C  1C4 
General  Inquiry  (416)325-3265 
Fax  (416)212-1091 
8:30-5:30  @ 

The  Domestic  Violence  Work  Team  is  responsible  for  coordinating  the  implementation  of  the 
Domestic  Violence  Court  program  across  the  province  as  well  as  domestic  violence  initiatives 
arising  from  the  jury  recommendations  in  the  Hadley  Coroner’s  Inquest. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


196 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


OPERATIONS  BRANCH 

7th  Fir,  18  King  St  E 
Toronto  M5C  1C4 
General  Inquiry  (416)326-2477 
Fax  (416)212-1091 
8:30-  5:30  S 

The  Operations  Branch  is  responsible  for  managing  and  coordinating  the  delivery  of  services  for 
victims  of  crime  across  the  province. 

PROGRAM  AND  POLICY  BRANCH 

7th  Fir,  18  King  St  E 
Toronto  M5C  1C4 
General  Inquiry  (416)325-3265 
Fax  (416)212-1091 
8:30-5:30 

The  Program  and  Policy  Branch  is  responsible  for  new  program  development  as  well  as  best 
practices  and  performance  measures. 

CENTRAL  REGION  VSD  OFFICE 
17070  Yonge  St 
Newmarket  L3Y  6W4 
General  Inquiry  (905)853-4852 
Fax  (905)853-4863  @ 

BARRIE  VWAP 
1 14  Worsley  St 
Barrie  L4M  1M1 

General  Inquiry  (705)739-6560 
Fax  (705)739-6603 
8:30-5:00  S 

NEWMARKET  VWAP 
50  Eagle  St  W 
Newmarket  L3Y  6B 1 
General  Inquiry  (905)853-4818 
Fax  (905)853-4883 
8:30  -  5:00  S 

PETERBOROUGH  VWAP 
3 1 1  George  St  N 
Peterborough  K9J  3H3 
General  Inquiry  (705)755-5150 
Fax  (705)755-5155  ^ 

WHITBY  VWAP 
Suite  212,  3000  Garden  St 
Whitby  L1R2G6 
General  Inquiry  (905)430-4170 
Fax  (905)430-4161 
8:30-5:00  @ 


CENTRAL  WEST  REGION  VSD  OFFICE 

4th  Fir,  119  King  St  W 

Hamilton  L8P  4Y7 

General  Inquiry  (905)521-7590 

Fax  (905)521-7450 

8:30-  5:00  @ 

BRAMPTON  VWAP 

5th  Fir  Suite  100,  7755  Hurontario  St 

Brampton  L6W  4T6 

General  Inquiry  (905)456-4797 
Fax  (905)456-4796 
8:30  -  5:00  H 

ORANGEVILLE  VWAP 
10  Louisa  St 
Orangeville  L9W  3P9 
General  Inquiry  (519)941-7132 
Fax  (519)941-9908 
8:30-5:00 

HAMILTON  VWAP 
Suite  478,  45  Main  St  E 
Hamilton  L8N  2B7 
General  Inquiry  (905)645-5272 
Fax  (905)645-5271 
8:30-5:00  & 

KITCHENER  VWAP 
Suite  3033,  200  Frederick  St 
Kitchener  N2H6P1 
General  Inquiry  (519)741-3351 
Fax  (519)741-3347 
8:30-5:00  @ 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


197 


MILTON  VWAP 

Rm  235,  491  Steeles  Ave  E 

Milton  L9T  1Y7 

General  Inquiry  (905)878-6292 

Fax  (905)693-4203 

8:30-5:00  0 

L’ORIGNAL  VWAP 

14  Court  St 

L’Orignal  K0B  1K0 

General  Inquiry  (613)675-1991 

Fax  (613)675-2772 

8:30  -  5:00  0 

ST.  CATHARINES  VWAP 

Rm  1020,  59  Church  St 

St  Catharines  L2R  7N8 

General  Inquiry  (905)685-2671 

Fax  (905)685-2673 

8:30  -  5:00  0 

OTTAWA  VWAP 

Rm  1004,  161  Elgin  St 

Ottawa  K2P2K1 

General  Inquiry  (613)239-1229 

Fax  (613)239-1473 

8:30  -  5:00  0 

EAST  REGION  VSD  OFFICE 

14th  Fir,  150  Metcalfe  St 

Ottawa  K2P  1P1 

General  Inquiry  (613)239-0392 

Fax  (613)239-0691 

8:30  -  5:00  0 

PEMBROKE  VWAP 

Suite  302,  77  Mary  St 

Pembroke  K8A  5V4 

General  Inquiry  (613)732-2035 

Fax  (613)732-1491 

8:30  -  5:00  0 

KINGSTON  VSD  OFFICE 

14  Gable  Lane 

Kingston  K7M  9A7 

General  Inquiry  (613)548-3370 

Fax  (613)547-0021 

PERTH  VWAP 

43  Drummond  St  E 

PO  Box  1400 

Perth  K7H  1G1 

General  Inquiry  (613)264-8387 

VWAP  OFFICES 

Fax  (613)264-9014 

8:30-5:00  0 

BELLEVILLE  VWAP 

2nd  Fir,  15  Victoria  St 

Belleville  K8N  1Z5 

General  Inquiry  (613)962-3005 

Fax  (613)962-3225 

8:30-5:00  0 

NORTH  REGION  VSD  OFFICE 
Claridge  Ctr 

2nd  Fir  Suite  206,  144  Pine  St 
Sudbury  P3C  1X3 

General  Inquiry  (705)564-7370 

Fax  (705)564-7268 

BROCKVILLE  VWAP 

550  King  St  W 

Brockville  K6V  3T2 

General  Inquiry  (613)342-2596 

Fax  (613)342-7039 

8:30-5:00 

8:30-5:00  0 

SIOUX  LOOKOUT  VSD  OFFICE 
62  Queen  St 

PO  Box  394 

Sioux  Lookout  P8T  1A5 

General  Inquiry  (807)737-7243 

CORNWALL  VWAP 

216 -218  Pitt  St 

Cornwall  K6J  3P8 

General  Inquiry  (613)933-7744 

Fax  (613)933-6778 

8:30  -  5:00  0 

Fax  (807)737-3379 

8:30  -  5:00  0 

THUNDER  BAY  VSD  OFFICE 
Suite  200,  189  Red  River  Rd 
Thunder  Bay  P7B  1A2 

General  Inquiry  (807)343-7685 

KINGSTON  VWAP 

2nd  Fir,  279  Wellington  St 

Kingston  K7K6E1 

General  Inquiry  (613)548-6213 

Fax  (613)548-6207 

8:30-5:00  0 

Fax  (807)345-0107 

8:30  -  5:00  0 

For  information  on  l&IT  Clusters,  see  introductory  page  x 


198 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


VWAP  OFFICES 

DRYDEN  VWAP 

479  Government  Rd 

PO  Box  3000 

Dryden  P8N  3B3 

General  Inquiry  (807)223-7310 

Fax  (807)223-7332 

8:30-5:00 

GORE  BAY  VWAP 

27  Phipps  St 

Gore  Bay  POP  1H0 

General  Inquiry  (705)282-1923 

Fax  (705)282-1922 

8:30-5:00 

KENORA  VWAP 

216  Water  St 

Kenora  P9N  1S4 

General  Inquiry  (807)468-2839 

Fax  (807)468-2888 

8:30-5:00  0 


NORTH  BAY  VWAP 

360  Plouffe  St 

North  Bay  P1B  9L5 

General  Inquiry  (705)495-8339 

Fax  (705)495-8336 

8:30-  5:00  0 

SAULT  STE  MARIE  VWAP 
Suite  204,  123  March  St 
Sault  Ste  Marie  P6A  2Z5 
General  Inquiry  (705)946-6567 
Fax  (705)946-6566 
8:30-5:00 

SUDBURY  VWAP 
155  Elm  St  W 
Sudbury  P3C  1T9 
General  Inquiry  (705)564-7694 
Fax  (705)564-7695 
8:30-5:00  0 

THUNDER  BAY  VWAP 
2nd  Fir,  1 805  East  Arthur  St 
Thunder  Bay  P7E  5N7 
General  Inquiry  (807)625-1627 
Fax  (807)622-1826 
8:30-5:00  0 

TORONTO  REGION  VSD  OFFICE 

7th  Fir,  18  King  St  E 

Toronto  M5C  1C4 

General  Inquiry  (416)212-1310 

Fax  (416)212-1311 

8:30  -  5:00  0 


TORONTO  -  31 1  JARVIS  VWAP 
311  Jarvis  St 
Toronto  M5B  2C4 
General  Inquiry  (416)212-1452 
Fax  (416)212-1453 
8:30-5:00  0 

TORONTO  -  361  UNIVERSITY  VWAP 

Rm  170,  361  University  Ave 

Toronto  M5G  5X6 

General  Inquiry  (416)327-5946 

Fax  (416)327-6373 

8:30-  5:00  0 

TORONTO  -  COLLEGE  PARK  VWAP 

Rm  281,  444  Yonge  St 

Toronto  M5B  2H4 

General  Inquiry  (416)325-61 17 

Fax  (416)325-7384 

8:30-  5:00  0 

TORONTO  -  ETOBICOKE  VWAP 
80  The  East  Mall 
Etobicoke  M8Z  5X6 
General  Inquiry  (416)314-3944 
Fax  (416)314-3974 
8:30  -  5:00  0 

TORONTO  -  NORTH  YORK  VWAP 
1000  Finch  Ave  W 
Downsview  M3J  2V5 
General  Inquiry  (416)314-0009 
Fax  (416)314-0573 
8:30  -  5:00  0 

TORONTO  -  OLD  CITY  HALL  VWAP 

Rm  370,  60  Queen  St  W 

Toronto  M5H  2M4 

General  Inquiry  (416)327-5959 

Fax  (416)327-7630 

8:30-5:00  0 

TORONTO  -  SCARBOROUGH  VWAP 

191 1  Eglinton  Ave  E 

Scarborough  M1L2L8 

General  Inquiry  (416)325-0351 

Fax  (416)325-8564 

8:30-  5:00  0 

WEST  REGION  VSD  OFFICE 
900  Highbury  Ave 
London  N5  Y  1A4 
General  Inquiry  (519)453-8973 
Fax  (519)453-4566 
8:30-5:00  0 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


199 


LONDON  VWAP 


WALKERTON  VWAP 
2nd  Fir,  215  Cayley  St 
POBox  1529 
Walkerton  NOG  2 VO 
General  Inquiry  (519)881-3882 
Fax  (519)881-1597 
8:30  -  5:00  S 


Ground  Fir  Unit  B,  80  Dundas  St 

London  N6A  6A2 

General  Inquiry  (519)660-3041 


Fax  (519)660-2299 
8:30  -  5:00  S 


OWEN  SOUND  VWAP 
Suite  109,  1101  2nd  Ave  E 
Owen  Sound  N4K  2J 1 
General  Inquiry  (519)376-8927 
Toll  Free  1-888-577-3111 
Fax  (519)376-0865 
8:30  -  5:00  @ 


WINDSOR  VWAP 


Level  5,  200  Chatham  St  E 
Windsor  N9A  2W3 
General  Inquiry  (519)253-2897 


Fax  (519)254-2816 
8:30-5:00  @ 


SARNIA  VWAP 

700  Christina  St  N 

Sarnia  N7S  3C2 

General  Inquiry  (519)337-1766 

Fax  (519)337-3620 

8:30  -  5:00  £8 


AGENCIES,  BOARDS  AND  COMMISSIONS 

CRIMINAL  INJURIES  COMPENSATION  BOARD 

4th  Fir,  439  University  Ave 
Toronto  M5G  1Y8 
General  Inquiry  (416)326-2900 
Toll  Free  1-800-372-7463 
Fax  (416)326-2883 
8:30-5:00  S 

The  Criminal  Injuries  Compensation  Board  provides  compensation  to  eligible  applicants  when 
a  person  is  injured  or  killed  in  Ontario  as  the  result  of  an  act  of  criminal  violence. 


Services  offered  to  the  Public: 

Criminal  Injuries  Compensation  Board 


JUDICIAL  APPOINTMENTS  ADVISORY  COMMITTEE 

3rd  Fir,  720  Bay  St 
Toronto  M5G2K1 
General  Inquiry  (416)326-4060 
Fax  (416)326-4065 
8:30-4:15  IS 

The  Judicial  Appointments  Advisory  Committee  was  established  under  the  Courts  of  Justice  Act 
as  an  independent  body  to  recommend  candidates  to  the  Attorney  General  for  judicial  appointments 
to  the  Ontario  Court  of  Justice  Bench.  There  are  13  members  on  the  Committee,  3  representing  the 
Judiciary,  3  representing  the  legal  community  and  7  lay  members  are  appointed  by  the  Attorney 
General.  The  Judicial  Appointments  Advisory  Committee  is  required  to  provide  the  Legislature 
with  an  annual  report 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


200 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


OFFICE  FOR  VICTIMS  OF  CRIME 

3rd  Fir,  700  Bay  St 
Toronto  M5G  1Z6 
General  Inquiry  (416)326-1682 
Toll  Free  1-877-435-7661 
Fax  (416)326-4497 
8:30  -  5:00  S 

The  Office  for  Victims  of  Crime  is  an  advisory  agency  which  provides  advice  to  government  on 
legislation,  policy  and  practices  relevant  to  victims  of  crime. 

ONTARIO  LOTTERY  AND  GAMING  CORPORATION 

Suite  420,  4120  Yonge  St 
Toronto  M2P  2B8 
General  Inquiry  (416)224-1772 
(705)946-6464  (Sault  Ste  Marie) 

Toll  Free  1-800-387-0098  (Consumer  Inquiries) 

TTY  Toll  Free  1-800-563-5357 
Fax  (705)946-6600  (Sault  Ste  Marie) 

Fax  (416)224-7000 
www.olgc.ca  £3 

The  purpose  of  the  Ontario  Lottery  and  Gaming  Corporation  (OLGC)  is  to  deliver  gaming 
entertainment  to  maximize  economic  benefits  for  Ontarians  in  an  efficient  and  socially  responsible 
manner.  The  OLGC  reports  to  the  Attorney  General.  As  a  Crown  corporation,  the  OLGC  is 
responsible  for  province-wide  lottery  games;  charity  and  aboriginal  casinos;  slot  machine  facilities 
at  racetracks;  and  commercial  casinos. 

ACTS 

Absconding  Debtors  Act 
Absentees  Act 
Accumulations  Act 
Administration  of  Justice  Act 
Age  of  Majority  and  Accountability  Act 
Aliens’  Real  Property  Act 
Anglican  Church  of  Canada  Act,  1979 
Arbitrations  Act,  1991 
Architects  Act 

Assessment  Review  Board  Act 
Bail  Act 
Barristers  Act 
Blind  Persons’  Rights  Act 
Bulk  Sales  Act 

Business  Records  Protection  Act 
Charitable  Gifts  Act 
Charities  Accounting  Act 
Children’s  Law  Reform  Act 
Class  Proceedings  Act,  1992 
Commercial  Tenancies  Act 
Commissioners  for  Taking  Affidavits  Act 
Compensation  for  Victims  of  Crime  Act 
Construction  Lien  Act 
Conveyancing  and  Law  of  Property  Act 
Costs  of  Distress  Act 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


201 


Courts  of  Justice  Act 

Creditors’  Relief  Act 

Crown  Administration  of  Estates  Act 

Crown  Agency  Act 

Crown  Attorneys  Act 

Crown  Witnesses  Act 

Disorderly  Houses  Act 

Dog  Owners’  Liability  Act 

Domestic  Violence  Protection  Act,  2000 

Dower  and  Miscellaneous  Abolition  Act,  1980 

Electronic  Commerce  Act,  2000 

Employers  and  Employees  Act 

English  and  Wabigoon  River  Systems  Mercury  Contamination  Settlement  Agreement  Act,  1986 
Escheats  Act 
Estates  Act 

Estates  Administration  Act 
Evidence  Act 
Execution  Act 
Expropriations  Act 
Family  Law  Act 

Family  Responsibility  and  Support  Arrears  Enforcement  Act,  1996 

Fines  and  Forfeitures  Act 

Fraudulent  Conveyances  Act 

Frustrated  Contracts  Act 

Habeas  Corpus  Act 

Hospitals  and  Charitable  Institutions  Inquiries  Act 
Hotel  Registration  of  Guests  Act 
Innkeepers  Act 

International  Commercial  Arbitration  Act 
International  Sale  of  Goods  Act 
Interpretation  Act 
Interprovincial  Summonses  Act 
Judicial  Review  Procedure  Act 
Juries  Act 

Justices  of  the  Peace  Act 

Law  Society  Act 

Legal  Aid  Services  Act,  1998 

Libel  and  Slander  Act 

Limitations  Act 

Limitations  Act,  2002 

Mercantile  Law  Amendment  Act 

Ministry  of  the  Attorney  General  Act 

Mortgages  Act 

Negligence  Act 

Notaries  Act 

Occupiers’  Liability  Act 

Ontario  Law  Reform  Commission  Act 

Ontario  Lottery  and  Gaming  Corporation  Act,  1999 

Parental  Responsibility  Act,  2000 

Partition  Act 

Pawnbrokers  Act 

Perpetuities  Act 

Powers  of  Attorney  Act 

Proceedings  Against  the  Crown  Act 

Professional  Engineers  Act 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


202 


MINISTRY  OF  THE  ATTORNEY  GENERAL 


Property  and  Civil  Rights  Act 
Provincial  Offences  Act 
Public  Accountancy  Act 
Public  Authorities  Protection  Act 
Public  Guardian  &  Trustee  Act 
Public  Inquiries  Act 
Public  Officers  Act 

Reciprocal  Enforcement  of  Judgments  (U.K.)  Act 

Reciprocal  Enforcement  of  Judgments  Act 

Reciprocal  Enforcement  of  Support  Orders  Act 

Regulations  Act 

Regulations  Revision  Act,  1989 

Religious  Freedom  Act 

Religious  Organizations’  Lands  Act 

Remedies  for  Organized  Crime  and  Other  Unlawful  Activities  Act,  2001 

Revised  Statutes  Confirmation  and  Corrections  Act,  1 993 

Safe  Streets  Act  1999 

Sale  of  Goods  Act 

Settled  Estates  Act 

Short  Forms  of  Leases  Act 

Solicitors  Act 

Statute  of  Frauds 

Statutes  Act 

Statutes  Revision  Act,  1989 
Statutory  Powers  Procedure  Act 
Substitute  Decisions  Act,  1992 
Succession  Law  Reform  Act 
Ticket  Speculation  Act 
Time  Act 

Transboundary  Pollution  Reciprocal  Access  Act 
Trespass  to  Property  Act 
Trustee  Act 

Unconscionable  Transactions  Relief  Act 

University  Expropriation  Powers  Act 

Variation  of  Trusts  Act 

Vendors  and  Purchasers  Act 

Victims’  Bill  of  Rights,  1995 

Victims’  Right  to  Proceeds  of  Crime  Act,  1994 

Wages  Act 

Warehouse  Receipts  Act 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CITIZENSHIP 


203 


MINISTRY  OF  CITIZENSHIP 

6th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)327-2422 
TTY  (416)326-0148  (TTY/TDD) 

Toll  Free  1-800-267-7329 
TTY  Toll  Free  1-888-335-6611 
www.gov.on.ca/MCZCR  E3 

The  Ministry  of  Citizenship  is  committed  to  supporting  the  diversity  of  Ontario’s  citizens  through 
policies,  standards  and  programs  relating  to  human  rights  protection,  newcomer  settlement, 
accessibility  for  people  with  disabilities,  voluntarism,  and  recognition  of  the  accomplishments  of 
outstanding  Ontarians  through  honours  and  awards  ceremonies.  Through  the  Ontario  Seniors’ 
Secretariat,  the  ministry  promotes  the  recognition  of  the  needs  and  concerns  of  Ontario’s  seniors, 
and  develops  policies  and  programs  to  ensure  they  can  live  free  from  harm  and  with  dignity. 
Through  the  Ontario  Women’s  Directorate,  the  ministry  supports  opportunities  that  help  women 
achieve  economic  self-sufficiency  and  collaborates  with  cross-ministry  and  private  sector  partners 
to  develop  strategies  to  prevent  violence  against  women  and  children. 

DEPUTY  MINISTER’S  OFFICE 
CITIZENSHIP  DIVISION 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7541 
TTY  (416)326-0148 
Fax  (416)314-7599 
8:00  -  5:00  @ 

The  Citizenship  Division  is  responsible  for  policies,  standards  and  programs  related  to  the 
protection  of  human  rights,  elimination  of  discrimination  and  the  removal  of  barriers  to 
opportunities  for  all  Ontarians.  In  this  regard  the  programs  work  with  persons  with  disabilities, 
business,  government,  the  broader  public  sector  and  service  providers  and  others  to  implement 
Ontario’s  Framework  for  Change  for  Persons  with  Disabilities.  The  division  helps  immigrants  to 
be  self-sufficient  and  full  participants  in  Ontario’s  communities  and  enables  Ontarians  to  strengthen 
their  communities  through  voluntary  action.  The  division  is  comprised  of  the  Office  of  the  Assistant 
Deputy  Minister,  the  Ontario  Honours  and  Awards  Unit,  the  Citizenship  Development  Branch  and 
the  Accessibility  Directorate  of  Ontario. 

ACCESSIBILITY  DIRECTORATE  OF  ONTARIO 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)326-0207 
TTY  (416)326-0148  (TTY/TDD) 

Fax  (416)314-7307 
8:00-5:00  @ 

The  Accessibility  Directorate  of  Ontario  was  established  on  Feb  7,  2002  under  the  Ontarians  with 
Disabilities  Act.  The  directorate  provides  information  on  ODA  2001  and  other  non-legislative 
accessibility  initiatives.  The  directorate  assists  municipalities,  the  Ontario  Public  Service,  school 
boards,  public  transportation  providers,  hospitals,  colleges  and  universities  with  accessibility 
planning.  It  also  works  with  standard-setting  organizations,  the  disability  community  and  the 
private  sector  to  continually  remove  barriers;  consults  with  the  disability  community;  provides 


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204 


MINISTRY  OF  CITIZENSHIP 


information  and  advice  to  the  government  on  disability-related  issues;  and  helps  to  develop  sectoral 
standards  and  codes. 

ACCESSIBILITY  ADVISORY  COUNCIL  OF  ONTARIO 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7545 
TTY  (416)212-4715 
Toll  Free  1-877-877-0109 
TTY  Toll  Free  1-877-877-0126 
Fax  (416)314-7467 
8:30-5:00  0 

The  Accessibility  Advisory  Council  of  Ontario  brings  together  individuals  -  including  persons  with 
disabilities  -  who  have  the  expertise,  experience  and  knowledge  to  provide  strategic  advice.  At  the 
direction  of  the  Minister,  the  Council  oversees  the  implementation  of  their  legislation,  and  is 
charged  with  the  responsibility  of  monitoring  and  advancing  the  vision,  independence  and 
opportunities  for  persons  with  disabilities. 

POLICY  AND  ACCESSIBILITY  PLANNING 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)326-0207 
TTY  (416)326-0148 
Fax  (416)327-4080 
8:30  -  5:00  0 

The  Policy  and  Accessibility  Planning  unit  focuses  on  providing  on-going  support  to  the 
government  and  the  minister  on  disability  issues.  The  unit  develops  tools  to  assist  organizations 
to  meet  their  obligations  under  the  ODA  (Ontarians  with  Disability  Act,  2001). 

PUBLIC  EDUCATION  AND  PARTNERSHIPS 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)326-0207 
TTY  (416)326-0148 
Fax  (416)326-9725 
www.equalopportunity.on.ca 
8:30-  5:00  0 

The  Public  Education  and  Partnerships  unit  delivers  public  education,  partnership  initiatives  and 
development  of  tools  and  resources  to  promote  accessibility  and  equal  opportunity  in  business  and 
services  through  the  Paths  to  Equal  Opportunity  Web  site,  partnership  projects  and  grants. 

CITIZENSHIP  DEVELOPMENT  BRANCH 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7541 
TTY  (416)326-0148 
Fax  (416)314-7307 
8:00-5:00  0 

The  Citizenship  Development  Branch  is  responsible  for  policy  and  program  development  in  the 
areas  of  immigration  and  settlement.  The  branch  is  also  responsible  for  coordinating  the 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CITIZENSHIP 


205 


implementation  of  programs  to  support  the  voluntary  sector  under  the  Volunteer  Linkages 
Initiative. 

HUMAN  RIGHTS  TEAM 

3rd  Fir,  400  University  Ave 

Toronto  M7A  2R9 

General  Inquiry  (416)314-7295  ES 

The  Human  Rights  Team  is  responsible  for  providing  advice  on  human  rights,  including  liaising 
with  the  Ontario  Human  Rights  Commission  and  the  Human  Rights  Tribunal  of  Ontario.  The  unit 
also  works  with  other  ministries  to  achieve  government  objectives  regarding  human  rights. 

IMMIGRATION  AND  SETTLEMENT 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7541 
Fax  (416)326-0295  S 

The  Immigration  and  Settlement  Unit  provides  policy  research,  development,  analysis  and  advice 
in  the  area  of  immigration  and  settlement.  It  also  develops  strategies  for  more  effective  community- 
based  settlement  services  for  immigrants  and  refugees.  It  works  with  other  ministries  and  the 
federal  government  to  resolve  issues  in  Ontario  and  implements  a  Newcomer  Settlement  Program 
for  community-based  settlement  service  delivery. 

Services  offered  to  the  Public: 

Cultural  Interpreter  Services  and  Training  Program 
Newcomer  Settlement  Program  Grants 


VOLUNTEERISM  INITIATIVES  UNIT 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6853 
Fax  (416)314-7180  S 

The  Volunteerism  Initiatives  Unit  coordinates  the  government’s  program  to  strengthen 
volunteerism  in  Ontario.  It  builds  voluntary  sector,  private  sector  and  government  partnerships  and 
facilitates  initiatives  to  recognize,  encourage  and  support  voluntary  action. 

ONTARIO  HONOURS  AND  AWARDS  UNIT 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7526 
Fax  (416)314-6050 
Fax  (416)314-7743 
9:00-5:00  S 

Ontario  Honours  and  Awards  Unit  is  a  corporate  resource  responsible  for  the  delivery  of  15  diverse 
award  programs  including  Orders,  Medals  and  Decorations  as  well  as  special  commemorative 
functions.  From  highly  prescribed,  formal  award  presentations  steeped  in  protocol  in  the  Legislative 
Assembly  to  community-based  ceremonies  across  the  province,  Ontario  Honours  and  Awards 
serves  to  recognize  and  to  promote  volunteerism  and  the  superlative  accomplishments  of 
outstanding  Ontarians. 


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206 


MINISTRY  OF  CITIZENSHIP 


COMMUNICATIONS  BRANCH 

6th  Fir,  400  University  Ave 

Toronto  M7A  2R9 

General  Inquiry  (416)314-7400 

(416)327-2422  (Automated  Public  Inquiry  Service) 

Toll  Free  1-800-267-7329 
Fax  (416)314-4965 

Fax  (416)325-7778  (Director’s  Office) 

8:30-5:00  @ 

The  Communications  Branch  is  responsible  for  communicating  the  ministry’s  programs  and 
policies  related  to  its  core  business  and  to  the  government’s  corporate  communications  agenda.  It 
supports  the  Minister,  Deputy  Minister  and  senior  management  in  the  handling  of  contentious 
issues,  coordinating  and  maintaining  the  Housebook,  and  media  monitoring.  It  also  provides 
support  through  media  relations,  editorial  services  and  communications  planning;  maintains  the 
ministry  Web  site  and  supports  internal  communications;  advises  on  and  supports  the  Minister’s 
and  Deputy  Minister’s  participation  in  public  events. 

INTERNAL  AUDIT  SERVICES 

2nd  Fir,  777  Bay  St 
Toronto  M5G  2E5 
General  Inquiry  (416)585-6560 
Fax  (416)585-7377 
8:30-4:45  @ 

Internal  Audit  Services  is  an  independent,  objective  assurance  and  consulting  activity  designed  to 
add  value  and  improve  the  operations  of  the  Ministries  of  Citizenship,  Tourism  and  Recreation,  and 
Culture.  Internal  Audit  Services  helps  these  ministries  accomplish  their  objectives  by  bringing  a 
systematic,  disciplined  approach  to  evaluate  and  improve  the  effectiveness  of  risk  management, 
control  and  governance. 

ONTARIO  SENIORS’  SECRETARIAT 

Ferguson  Block 

6th  Fir,  77  Wellesley  St  W 

Toronto  M7A  1R3 

General  Inquiry  (416)326-7076 

Fax  (416)326-7079 

www.gov.on.ca/mczcr/seniors/ 

8:30-  5:00  @ 

The  Ontario  Seniors’  Secretariat  (OSS)  undertakes  or  influences  policy  initiatives  that  improve  the 
quality  of  life  for  Ontario  seniors,  and  supports  public  education  efforts  for  and  about  Ontario 
seniors.  The  OSS  works  with  Ontario’s  major  seniors  organizations  and  other  ministries  to  help 
ensure  seniors’  needs  are  considered  in  all  government  policies  and  programs  that  could  affect  a 
senior’s  quality  of  life.  The  OSS  strives  to  meet  the  ministry  vision  where  all  seniors  can  live  free 
from  harm,  fully  participate  in  their  communities  and  have  their  contributions  recognized  and 
respected. 


For  information  on  “Sen/ices  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CITIZENSHIP 


207 


ONTARIO  WOMEN  S  DIRECTORATE 

Mowat  Block 
6th  Fir,  900  Bay  St 

Toronto  M7A  1L2  * 

General  Inquiry  (416)314-0300 
Fax  (416)314-0247 
www.gov.on.ca/mczcr/owd/ 

8:30-5:00  @ 

The  Ontario  Women’s  Directorate  (OWD)  provides  focus  for  government  action  on  issues  of 
concern  to  women  -  in  particular,  preventing  violence  against  women  and  promoting  women’s 
economic  independence. 

EDUCATION,  AWARENESS  AND  OUTREACH 

Mowat  Block 
4th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)314-0300 
Fax  (416)314-0256  S 

The  Education,  Awareness  and  Outreach  unit  leads  programs  and  initiatives  that  support  the  two 
key  business  areas  of  the  Directorate:  preventing  violence  against  women  and  promoting  women’s 
economic  independence.  The  OWD  partners  with  other  ministries,  the  education  sector,  community 
agencies  and  the  private  sector  to  support  initiatives  that  promote  public  education  to  prevent 
violence  against  women,  new  service  models  to  provide  an  effective  response  to  victims,  career 
awareness  initiatives  to  ensure  girls  and  young  women  make  academic  choices  that  will  not  limit 
the  career  choices  available  to  women,  including  occupations  in  high  demand  sectors  such  as  skilled 
trades  and  information  technology. 

STAKEHOLDER  RELATIONS  AND  POLICY  DEVELOPMENT 

Mowat  Block 
4th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)31 4-0300 
Fax  (416)314-0255  S 

The  Stakeholder  Relations  and  Policy  Development  unit  provides  strategic  leadership  and 
coordination  for  the  development  and  review  of  policies  and  programming  identified  as  key 
business  areas  of  the  Directorate  -  preventing  violence  against  women,  and  promoting  women’s 
economic  independence  -  and  the  development  and  management  of  relations  with  internal  and 
external  stakeholders,  including  other  jurisdictions,  for  policy  purposes.  It  also  has  primary 
responsibility  for  identifying  and  managing  contentious  issues,  and  coordinating/supporting  inter- 
ministerial  and  inter-governmental  committees  addressing  priority  issues. 

REGIONAL  AND  CORPORATE  SERVICES  DIVISION 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7311 
Fax  (416)314-7313 
8:30-4:45  @ 

The  Regional  and  Corporate  Services  Division  provides  legal,  financial,  human  resources  and 
administrative  services  and  advice  to  Deputy  Ministers  and  program  divisions  of  the  Ministry  of 
Citizenship,  Ministry  of  Culture  and  Ministry  of  Tourism  and  Recreation  as  required,  for  the 
efficient  operation  of  each  ministry.  It  also  provides  regional  support  services  to  the  ministries’ 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


208 


MINISTRY  OF  CITIZENSHIP 


program  areas  of  tourism,  culture,  citizenship,  seniors,  women,  and  sport  and  recreation.  This 
includes  the  coordination  of  specialized  systems  and  technical  support  and  the  development  and 
implementation  of  the  ministries’  management  improvement  initiatives.  It  executes  a  number  of 
control  functions  and  services  as  the  ministries’  liaison  with  Management  Board  of  Cabinet. 

CORPORATE  POLICY 

3rd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6150 
Fax  (416)314-6566 
8:30-4:45  @ 

The  Corporate  Policy  unit  is  responsible  for  providing  leadership,  expertise  and  advice  to  the 
minister,  senior  management  and  the  staff  of  the  Ministry  of  Citizenship  in  the  areas  of  corporate 
policy  development,  analysis  and  coordination  within  the  context  of  government  priorities.  The 
Corporate  Policy  Unit  acts  as  the  ongoing  liaison  between  the  ministry  and  Cabinet  Office.  The  Unit 
supports  the  Minister  and  Deputy  Minister  in  preparation  for  Cabinet  and  Cabinet  Committee 
meetings,  tracks  Cabinet  Committee  decisions  and  coordinates  the  review  of  legislative  and  policy 
proposals  put  forward  by  other  ministries  in  order  to  assess  the  implications  for  ministry  clients  and 
stakeholders. 

CORPORATE  RESOURCES  BRANCH 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6136 
Fax  (416)314-4968 
8:30-4:45  SI 

The  Corporate  Resources  Branch  provides  advice  on  business  and  fiscal  planning,  accounting, 
modern  controllership,  facilities  management,  and  related  financial  and  administrative  matters  to 
the  Ministry  of  Citizenship,  Ministry  of  Culture,  and  Ministry  of  Tourism  and  Recreation.  The 
Facilities,  Information  and  Records  Management  Unit  is  responsible  for  facilities  and  assets 
management,  Freedom  of  Information/Protection  of  Privacy,  print  services,  and  records 
management.  The  Business  and  Fiscal  Planning  Unit  is  responsible  for  budget  management, 
financial  analysis  and  business  planning.  The  Accounting  and  Controllership  Unit  is  responsible 
for  financial  systems  and  reporting,  modern  controllership  and  service  management. 

FREEDOM  OF  INFORMATION/PROTECTION  OF  PRIVACY  UNIT 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7094 
Fax  (416)314-7722 
8:00-4:30  @ 

The  Freedom  of  Information/Protection  of  Privacy  Unit  administers  the  Freedom  of  Information 
and  Protection  of  Privacy  Act  within  the  Ministry  of  Citizenship,  Ministry  of  Culture  and  Ministry 
of  Tourism  and  Recreation.  Assistance  to  the  public  in  locating  certain  records  or  processing 
requests  is  available  from  the  Freedom  of  Information/Protection  of  Privacy  Office.  Services 
provided  to  the  public  include  various  bilingual  publications  such  as  a  Directory  of  Records  for 
provincial  government  institutions,  a  Directory  of  Institutions  covered  by  the  legislation  and 
brochures  explaining  the  freedom  of  information  and  privacy  legislation. 

Services  offered  to  the  Public: 

Access  to  Information 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CITIZENSHIP 


209 


HUMAN  RESOURCES  BRANCH 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6078 
Fax  (416)325-6371 
8:30-4:45  SI 

Human  Resources  Branch  provides  strategic  consulting  and  human  resource  planning  services  to 
executive  and  line  managers.  It  provides  interpretation  and  advice  on  human  resource  policies  and 
procedures,  collective  agreement  administration,  health  and  safety  services,  position  classification, 
recruitment,  organizational  design,  human  resources  planning  and  learning  services,  and  French 
language  services  for  the  Ministry  of  Citizenship,  Ministry  of  Culture  and  Ministry  of  Tourism  and 
Recreation. 


LEGAL  SERVICES  BRANCH 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7025 
Fax  (416)314-7038 
9:00  -  5:00  @ 


The  Legal  Services  Branch  provides  strategic  legal  advice  and  services  to  the  Ministry  of 
Citizenship,  the  Ministry  of  Culture,  and  the  Ministry  of  Tourism  and  Recreation  and  certain  of  their 
agencies  to  assist  them  in  meeting  their  business  goals  and  corporate  initiatives.  Principal  areas  of 
law  include  commercial,  corporate,  real  property,  intellectual  property,  human  rights, 
administrative  and  contract. 


REGIONAL  SERVICES  BRANCH 

3rd  Fir,  Suite  300,  123  Edward  St 

Toronto  M7A  2R9 

General  Inquiry  (416)314-0738 

TTY  (416)314-6687 

TTY  Toll  Free  1-800-855-0511 

Fax  (416)314-6686 

8:30-5:00  S 


Regional  Services  Branch  provides  value-added  consulting  and  delivery  services  to  program  areas 
of  the  Ministry  of  Citizenship,  Ministry  of  Culture  and  Ministry  of  Tourism  and  Recreation. 


CENTRAL  AREA 

5th  Fir,  180  Dundas  St  W 

Toronto  M7A  2R9 

General  Inquiry  (416)314-6044 

Toll  Free  1-877-395-4105 

Fax  (416)314-2024 

8:30  -  5:00  13 

HAMILTON  OFFICE 
14th  Fir,  119  King  St  W 
Hamilton  L8P4Y7 
General  Inquiry  (905)704-3950 
Toll  Free  1-877-395-4105 
Fax  (905)521-7398 
8:30-4:45  S 


MIDHURST  OFFICE 
2284  Nursery  Rd 
Midhurst  L0L  1X0 
Toll  Free  1-877-395-4105 
Fax  (705)739-6697 
8:30-4:45  (3 

ST  CATHARINES  OFFICE 
9th  Fir,  301  St  Paul  St 
St  Catharines  L2R  7R4 
General  Inquiry  (905)704-3950 
Toll  Free  French  1-800-263-2441 
Fax  (905)704-3955 
8:30-4:45  13 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


210 


MINISTRY  OF  CITIZENSHIP 


NORTHERN  AREA 
Suite  334,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)475-1683 
Toll  Free  1-800-465-6861 
Fax  (807)475-1297 
8:30-4:45  0 

DRYDEN  OFFICE 
Ontario  Government  Bldg 
479  Government  Rd 
PO  Box  3000 
Dryden  P8N  3B3 
General  Inquiry  (807)223-8682 
Toll  Free  1-800-525-8785 
Fax  (807)223-8502 
8:30-4:45  0 

KENORA  OFFICE 

810  Robertson  St 

Kenora  P9N  4J4 

General  Inquiry  (807)468-2450 

Toll  Free  1-800-465-1108 

Fax  (807)468-2788 

8:30-4:45  0 

NORTH  BAY  OFFICE 
447  McKeown  Ave 
North  Bay  P1B  9S9 
General  Inquiry  (705)494-4182 
Toll  Free  1-800-461-9563 
Fax  (705)494-4069 
8:30-4:45  0 

SAULT  STE  MARIE  OFFICE 

Roberta  Bondar  PI 

Suite  200,  70  Foster  Dr 

Sault  Ste  Marie  P6A  6V8 

General  Inquiry  (705)945-5885 

Toll  Free  1-800-461-7284  (Within  Area  Code 

705) 

Fax  (705)945-5931 
8:30-4:45  @1 

SIOUX  LOOKOUT  OFFICE 
62  Queen  St 
PO  Box  267 

Sioux  Lookout  P8T  1A3 

General  Inquiry  (807)737-1018 
Toll  Free  1-800-529-6619 
Fax  (807)737-3419 
8:30-4:45  0 


SUDBURY  OFFICE 
Ontario  Government  Bldg 
Suite  401,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)564-3035 
Toll  Free  1-800-461-4004 
Fax  (705)564-3043 
8:30-4:45  0 

THUNDER  BAY  OFFICE 
Suite  334,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)475-1683 
Toll  Free  1-800-465-6861 
Fax  (807)475-1297 
8:30-4:45  0 

TIMMINS  OFFICE 
Ontario  Government  Complex 
Hwy  101  E 
PO  Box  3085 

South  Porcupine  PON  1  HO 

General  Inquiry  (705)235-1550 
Toll  Free  1-800-305-4442 
Fax  (705)235-1553 
8:30-4:45  0 

SOUTHEAST  AREA 
1st  Fir,  530  Tremblay  Rd 
Ottawa  K1G6B7 
General  Inquiry  (613)742-3360 
Toll  Free  1-800-267-9340 
Fax  (613)742-5300 
8:30-4:45  0 

BRACEBRIDGE  OFFICE 
15  Dominion  St 
Bracebridge  P1L2E7 
General  Inquiry  (705)646-0641 
Toll  Free  1-800-360-1304 
Fax  (705)646-0544 
8:30-4:45  0 

HUNTSVILLE  OFFICE 
207  Main  St  W 
Huntsville  P1H  1Z9 
General  Inquiry  (705)789-4448 
Fax  (705)789-9533 
8:30-4:45  0 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CITIZENSHIP 


211 


KINGSTON  OFFICE 

KITCHENER  OFFICE 

Ontario  Government  Bldg  Beechgrove 

4th  Fir,  Suite  405,  30  Duke  St  W 

Complex 

Kitchener  N2H  3W5 

5 1  Heakes  Lane 

Toll  Free  1-800-265-2189 

Kingston  K7M9B1 

Fax  (519)578-1632 

General  Inquiry  (613)531-5580 

8:30-4:30  @ 

Toll  Free  1-800-293-7543 

Fax  (613)531-5585* 

8:30-4:45  S 

LONDON  OFFICE 

2nd  Fir,  659  Exeter  Rd 

London  N6E  1L3 

OTTAWA  OFFICE 

Toll  Free  1-800-265-4730 

1st  Fir,  530  Tremblay  Rd 

Fax  (519)873-4061 

Ottawa  K1G  6B7 

8:30-4:30  S 

General  Inquiry  (613)742-3360 

Toll  Free  1-800-267-9340 

Fax  (613)742-5300 

8:30-4:45  @ 

MARKDALE  OFFICE 

181  Toronto  St  S 

PO  Box  496 

Markdale  N0C  1H0 

PETERBOROUGH  OFFICE 

Toll  Free  1-800-265-5520 

Robinson  PI  South  Tower 

Fax  (519)986-3014 

2nd  Fir,  300  Water  St 

8:30-4:30  S 

Peterborough  K9J  8M5 

General  Inquiry  (705)755-2624 

Toll  Free  1-800-461-7629  (For  Area  Code  705 
only) 

Fax  (705)755-2631 

8:30-4:45  @ 

WINDSOR  OFFICE 

221  Mill  St 

Windsor  N9C  2R1 

Toll  Free  1-800-265-1330 

Fax  (519)973-1414 

8:30-4:45  0 

SOUTHWEST  AREA 

4th  Fir  Suite  405,  30  Duke  St  W 
Kitchener  N2H  3W5 
Toll  Free  1-800-265-2189 
Fax  (519)578-1632 
8:30  -  4:30  SI 

TECHNOLOGY  AND  BUSINESS  SOLUTIONS  BRANCH  (MCZP/MTR/MCL) 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6296 
Fax  (416)325-6388 
8:30-5:00  @ 

The  Technology  and  Business  Solutions  Branch  is  responsible  for  the  planning  and  implementation 
of  information  technology  to  meet  business  requirements  of  the  Ministries  of:  Citizenship 
(including  Women’s  Directorate  and  Seniors’  Secretariat);  Tourism  and  Recreation;  and  Culture. 
Activities  and  services  provided  to  the  ministries  include  strategic  systems  and  technology  planning 
and  acquisition;  project  management  and  service  management  of  technology  projects;  client 
consultation  to  identify  opportunities  where  technology  will  assist  client  business  activities  in 
multiple  locations;  technical  support  and  education  to  ensure  the  ongoing  and  effective  use  of 
technology,  and  systems  development  including  the  management  of  corporate  systems  and  the 
corporate  network.  Under  administrative  agreements,  the  branch  also  provides  information  and 
information  technology  services  and  support  to  the  Office  of  Francophone  Affairs. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


212 


MINISTRY  OF  CITIZENSHIP 


AGENCIES,  BOARDS  AND  COMMISSIONS 

HUMAN  RIGHTS  TRIBUNAL  OF  ONTARIO 

7th  Fir,  400  University  Ave 
Toronto  M7A  1T7 
General  Inquiry  (416)314-0004 
TTY  (416)314-2379  (TTY/TDD) 

Toll  Free  1-800-668-3946 

TTY  Toll  Free  1-800-424-1168  (TTY/TDD  Toll  Free) 

Fax  (416)314-8743 
9:00-5:00  SI 

The  Human  Rights  Tribunal  of  Ontario  is  a  tribunal  established  by  the  Human  Rights  Code  to 
conduct  hearings  and  decide  complaints  of  violations  of  human  rights.  By  law,  it  cannot  deal  with 
any  other  kind  of  issue.  Complaints  are  referred  to  the  Board  of  Inquiry  by  the  Ontario  Human 
Rights  Commission.  A  tribunal  is  a  quasi-judicial  body  with  decision-making  powers.  “Quasi- 
judicial”  means  that,  similar  to  the  courts,  tribunals  have  authority  or  discretion  to  decide  important 
issues  affecting  the  rights  and  obligations  of  opposing  parties.  Tribunals’  decisions  have  the  effect 
of  imposing  serious  sanctions  or  consequences  on  the  parties.  The  Human  Rights  Tribunal  of 
Ontario  encourages  parties  to  participate  in  voluntary  mediation.  If  that  is  unsuccessful  the  case 
is  scheduled  for  a  hearing  before  an  adjudicator.  At  the  hearing  the  adjudicator  determines  whether 
a  Code  right  of  the  complainant  has  been  infringed  or  not  and  the  appropriate  remedy. 


Services  offered  to  the  Public: 

Human  Rights  Tribunal  of  Ontario 


ONTARIO  HUMAN  RIGHTS  COMMISSION 

■N. 

Dundas/Edward  Ctr 
7th  Fir,  1 80  Dundas  St  W 
Toronto  M7A  2R9 

(416)326-9511  (Complaints,  Referrals,  General  Inquiries  within  416  &  905  Area  Codes) 
(416)314-4532  (Media  Inquiries) 

(416)314-4500  (General  Inquiries  -  other  than  complaints) 

TTY  (416)314-4493  (TTY/TDD  General  Inquiries  -  other  than  complaints) 

TTY  (416)314-6526  (TTY/TDD  Complaints,  Referrals,  General  Inquiries  within  416  &  905  Area 
Codes) 

Toll  Free  1-800-387-9080  (Complaints,  Referrals,  General  Inquiries) 

TTY  Toll  Free  1-800-308-5561  (TTY/TDD  Complaints,  Referrals,  General  Inquiries) 

Fax  (416)326-9520  (Complaints,  Referrals,  General  Inquiries) 

Fax  (416)314-4533  (Media  Inquiries) 

Fax  (416)314-4494  (General  Inquiries  -  other  than  complaints) 

www.ohrc.on.ca 

8:30-5:00  @ 

The  Ontario  Human  Rights  Commission  administers  and  enforces  the  Ontario  Human  Rights 
Code,  which  provides  for  the  right  to  equal  treatment  in  employment,  services,  goods  and  facilities, 
contracts  and  accommodation  without  discrimination  because  of  race,  ancestry,  place  of  origin, 
colour,  sexual  orientation,  ethnic  origin,  citizenship,  creed,  sex,  age,  marital  status,  same-sex 
partnership  status,  family  status,  handicap,  record  of  offences  (employment  only)  and  receipt  of 
public  assistance  (accommodation  only).  The  Commission  implements  a  program  of  investigation, 
mediation  and  conciliation  of  complaints  and  enforcement;  public  education  and  consultation 
with  employers,  unions,  community  groups  and  other  stakeholders  with  a  view  to  reducing 
prejudice  and  discrimination;  and,  research  into  patterns  of  discrimination. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CITIZENSHIP 


213 


Services  offered  to  the  Public: 

Ontario  Human  Rights  Commission  ( Policy  and  Education  Branch) 
Ontario  Human  Rights  Inquiries 


ACTS 

Deaf-Blind  Awareness  Month  Act,  2000,  S.O.  2000,  c.34 
Human  Rights  Code,  R.S.O.  1990  c.  H.19 
Ontarians  with  Disabilities  Act,  2001,  S.O.  2001,  c.32 
Remembrance  Day  Observance  Act,  1977,  S.O.  1997,  c.18 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


214 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S 
SERVICES 

Hepburn  Block 

6th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5666 

TTY  1-800-387-5559 

Toll  Free  1-888-789-4199 

www.cfcs.gov.on.ca  0 

The  Ministry  of  Community,  Family  and  Children’s  Services  vision  is  to  be  an  affordable  and 
effective  system  of  community  and  social  services  that  supports  and  invests  in:  families,  children 
and  communities,  to  encourage  responsibility  and  accountability;  adults,  so  they  can  live  as 
independently  as  possible;  a  services  system  in  which  children  are  safe  and  people  most  in  need 
receive  support.  The  ministry  has  two  core  businesses:  income  and  employment  supports;  and 
social  and  community  services.  Services  are  provided  to  Ontarians  who  are  vulnerable  and  in  need, 
including  adults,  children  and  youth,  and  people  with  physical  and  developmental  disabilities. 

DEPUTY  MINISTER’S  OFFICE 

COMMUNICATIONS  AND  MARKETING  BRANCH 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

Genera]  Inquiry  (416)325-5151 

Fax  (416)325-5694  (Secured  Fax) 

Fax  (416)325-5200 
8:30  -  5:00  0 

The  branch  establishes  communications  policies  for  the  ministry  and  develops  communications 
strategies  to  ensure  that  the  public  and  people  who  rely  on  the  minitry’s  support  are  aware  of  major 
program  and  policy  initiatives.  Responsibilities  include  liaison  with  the  news  media;  creative 
services,  translation,  production  and  distribution  of  information  products,  issues  coordination  and 
correspondence  management  and  coordinating  responses  to  Freedom  of  Information  requests. 

FREEDOM  OF  INFORMATION  AND  PROTECTION  OF  PRIVACY  UNIT 

Hepburn  Block 
6th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5151 
Fax  (416)326-2567 
8:30-5:00  0 

The  Freedom  of  Information  and  Protection  of  Privacy  Unit  coordinates  the  implementation  of  the 
Freedom  of  Information  and  Protection  of  Privacy  Act  (FIPPA)  across  the  ministry. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


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HUMAN  SERVICES  CLUSTER,  INFORMATION  AND  INFORMATION 
TECHNOLOGY 

10th  Fir,  56  Wellesley  St  W 
Toronto  M5S  2S3 
General  Inquiry  (416)314-4243 
Fax  (416)314-0289 
8:30  -  5:00  0 

The  Human  Services  I&IT  Cluster  provides  information  management  and  information  technology 
solutions  that  enable  and  support  the  business  requirements  of  the  Ministry  of  Community,  Family 
and  Children’s  Services  and  the  Ministry  of  Health  and  Long-Term  Care  and  their  agents. 

BUSINESS  SOLUTIONS  DIVISION 

10th  Fir,  56  Wellesley  St  W 
Toronto  M5S  2S3 
General  Inquiry  (416)314-4243 
Fax  (416)314-0289 
8:30  -  5:00  0 

The  Business  Solutions  Division  provides  information  and  information  technology  support  for 
social  services  business  and  program  areas  in  the  Ministry  of  Community,  Family  and  Children’s 
Services  and  for  health  business  and  program  areas  in  the  Ministry  of  Health  and  Long-Term  Care. 
The  Business  Solutions  Division  has  the  following  branches  that  support  MCFCS  directly: 
Children’s  Programs  and  Corporate  Systems  I&IT;  Community  and  Social  Services  Programs 
I&IT;  Regional  Operations  Support  I&IT. 

CHILDREN’S  PROGRAMS  AND  CORPORATE  SYSTEMS  I&IT 

12th  Fir,  5140  Yonge  St 
Toronto  M2N  6L7 
General  Inquiry  (416)326-1502 
Fax  (416)327-0457 
8:30-5:00  0 

,  The  Children’s  Programs  and  Corporate  Systems  I&IT  Branch  supports  the  Integrated  Services  for 
Children  Division  and  the  Corporate  Services  Division. 

COMMUNITY  AND  SOCIAL  SERVICES  PROGRAMS  I&IT 

Yonge  Norton  Ctr 

5th  Fir,  5255  Yonge  St 

Toronto  M2N  6P4 

General  Inquiry  (416)212-2500 

Toll  Free  1-800-808-2268  (SDMT  Help  Desk  External) 

Fax  (416)212-2502 
8:30-5:00  0 

The  Community  and  Social  Services  Programs  I&IT  Branch  is  responsible  for  leading  IM/IT 
strategic  planning  and  for  the  development  and  maintenance  of  business  applications  integral  to  the 
delivery  of  Social  Assistance  and  Employment  Programs. 


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MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


REGIONAL  OPERATIONS  SUPPORT  l&IT 

Suite  104,  4  Cataraqui  St 
Kingston  K7K  1Z7 
General  Inquiry  (613)548-6398 
Fax  (613)548-6450 
8:30-  5:00  IS 

The  Regional  Operations  Support  I&IT  Branch  supports  the  ministry’s  regional  IT  infrastructure. 
Also  provides  small  systems  development  and  corporate  systems  testing. 

INFORMATION  MANAGEMENT  AND  IT  SECURITY 

Macdonald-Cartier  Bldg 
5th  Fir,  49  Place  d’Armes 
Kingston  K7L  5J3 
General  Inquiry  (613)547-1890 
Fax  (613)548-6693 
8:30  -  5:00  S 

The  Information  Management  and  IT  Security  Branch  is  responsible  for  securing/protecting  access 
to  ministry  information  by  managing/maintaining  the  information  management  and  information 
technology  security  infrastructure  in  the  Ministry  of  Community,  Family  and  Children’s  Services 
and  the  Ministry  of  Health  and  Long-Term  Care.  The  branch  is  also  accountable  for  information 
architecture  and  data  standards. 

PLANNING,  FINANCE  AND  ADMINISTRATION 

10th  Fir,  56  Wellesley  St  W 
Toronto  M5S  2S3 
General  Inquiry  (416)326-1473 
Fax  (416)314-4182 
8:30-  5:00  @ 

The  Planning,  Finance  and  Administration  Branch  is  responsible  for  the  Cluster’s  overall 
controllership,  financial  planning  and  business  management.  The  branch  also  oversees  the  hardware 
leasing  and  software  licensing  for  the  Ministry  of  Community,  Family  and  Children’s  Services  and 
the  Ministry  of  Health  and  Long-Term  Care. 

TECHNOLOGY  MANAGEMENT 

9th  Fir,  5700  Yonge  St 
Toronto  M2M  4K5 
General  Inquiry  (416)327-7152 
Fax  (416)327-4429 
8:30  -  5:00  Ei 

The  Technology  Management  is  responsible  for  managing,  maintaining  and  supporting  the 
technology  infrastructure  across  the  Ministry  of  Community,  Family  and  Children’s  Services  and 
the  Ministry  of  Health  and  Long-Term  Care  (e.g.  mainframes,  desktops,  servers,  network  service 
management,  telephony).  The  branch  is  also  accountable  for  developing  technology  architecture 
criteria,  and  ensuring  common  standards  and  policies. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


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217 


LEGAL  SERVICES  BRANCH 

17th  Fir,  56  Wellesley  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4900 
Fax  (416)327-0568 
8:15-5:00  S 

Legal  Services  Branch  staff  are  employed  by  the  Ministry  of  the  Attorney  General  and  seconded 
to  the  Ministry  of  Community,  Family  and  Children’s  Services.  Lawyers  in  the  branch  provide  legal 
opinions  and  advice  to  the  minister  and  ministry  staff  with  respect  to  issues  arising  from  the 
administration  of  the  legislation  and  programs  for  which  the  ministry  is  responsible.  They  draft  and 
interpret  legislation  and  regulations,  orders-in-council  and  agreements.  They  also  represent  the 
ministry  before  courts  and  tribunals. 

ONTARIO’S  PROMISE 

Citadel 

6th  Fir  Suite  601,  1075  Bay  St 
Toronto  M7A  1R3 
General  Inquiry  (416)327-1716 
Toll  Free  1-866-668-5437 
Fax  (416)326-3140 
www.ontariospromise.com 
8:30-5:00 

Ontario’s  Promise  is  dedicated  to  creating  meaningful  partnerships  between  business, 
governments,  non-profit  agencies,  service  organizations,  communities,  families  and  individuals. 
This  initiative  is  committed  to  delivering  on  five  basic  promises  to  provide  Ontario’s  young  people 
with:  a  healthy  start;  an  adult  who  cares;  safe  places  to  learn  and  grow;  the  tools  to  succeed  and 
a  chance  to  make  a  difference.  Ontario’s  Promise  focuses  on  communications,  corporate 
development  and  outreach. 

BUSINESS  PLANNING  AND  CORPORATE  SERVICES  DIVISION 

Hepburn  Block 
,6th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
Gpneral  Inquiry  (416)325-5595 
Fax  (416)325-5615  @ 

The  Business  Planning  and  Corporate  Services  Division  is  responsible  for  providing  policy 
direction  and  support  to  the  ministry  in  the  areas  of  administrative  services,  controllerships, 
corporate  policy  and  intergovernmental  affairs,  federal/provincial  cost-sharing,  financial  planning 
and  analysis  and  human  resources.  The  division  is  comprised  of  three  branches:  Human  Resources 
(including  the  broader  public  sector);  Financial  Planning  and  Business  Management;  and  Corporate 
Policy  and  Intergovernmental  Affairs.  The  division  is  also  the  ministry’s  point  of  contact  with 
Internal  Audit  Division,  Management  Board  Secretariat,  and  the  Human  Services  I&IT  Cluster. 

COMPREHENSIVE  AUDIT  AND  INVESTIGATIONS 

30th  Fir,  2  Bloor  St  W 
Toronto  M4W  3V5 
General  Inquiry  (416)314-6920 
Fax  (416)314-3605 
8:30-5:00  @ 

Comprehensive  Audit  and  Investigations  provides  reasonable  assurance  that  the  core  business  goals 
and  objectives  of  the  ministry  are  met  with  due  regard  for  controllership,  value  for  money,  the 


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safeguard  of  public  assets,  and  the  security  and  safety  of  the  workforce.  This  is  accomplished 
through  selected,  risk-based  independent  review  of  the  operations  of  the  ministry,  its  transfer 
payment  and  scheduled  agencies,  boards  and  commissions,  and  through  up-front  audit  advice  and 
consultation  services,  educational  services  and  special  investigations  as  required. 

CORPORATE  POLICY  AND  INTERGOVERNMENTAL  AFFAIRS  BRANCH 

Hepburn  Block 

3rd  Fir  Rm  367,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5373 
Fax  (416)325-5397 
8:30-5:00  0 

The  Corporate  Policy  and  Intergovernmental  Affairs  Branch  provides  strategic  leadership  within 
the  ministry  for  integrated  planning,  policy  development,  cross-ministry  coordination  and  federal/ 
provincial/territorial  relations.  The  branch  provides  the  ministry  with  the  capacity  for  long-term 
planning  and  strategic  policy. 

CORPORATE  POLICY  UNIT 

Hepburn  Block 

3rd  Fir  Rm  367,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5373 
Fax  (416)325-5397 
8:30-  5:00  0 

The  Corporate  Policy  Unit  supports  the  ministry’s  annual  business  planning  process  through  the 
development  of  policy  strategies  and  performance  measures  for  the  upcoming  year.  In  addition  to 
helping  coordinate  the  ministry’s  strategic  policy  agenda,  the  unit  contributes  to  policy  initiatives 
that  cut  across  program  areas.  To  promote  effective  management  of  ministry  programs  and  policies, 
the  unit  is  also  responsible  for  developing  governance  and  accountability  mechanisms  that  ensure 
consistent  understanding  and  application  of  policies. 

INTERGOVERNMENTAL  AFFAIRS  UNIT 

Hepburn  Block 

3rd  Fir  Rm  367,  80  Grosvenor  St 

Toronto  M7A  1E9  • 

General  Inquiry  (416)325-5381 
Fax  (416)325-5397 
8:30  -  5:00  0 

The  Intergovernmental  Affairs  Unit  provides  leadership  and  develops  policies  for  the  ministry  on 
social  policy  issues  that  cut  across  federal,  provincial  and  territorial  jurisdictions  such  as  the 
National  Child  Benefit,  the  Early  Childhood  Development  initiative  and  disability  issues.  The  unit 
provides  support  and  advice  in  preparation  for  and  during  meetings  of  Social  Services  Ministers, 
the  annual  Premiers’  Conference  and  scheduled  First  Ministers’  meetings.  In  addition,  the  unit 
liaises  extensively  with  other  jurisdictions  and  Ontario  ministries  on  federal,  provincial  and 
territorial  social  policy  issues. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


219 


POLICY  COORDINATION  UNIT 

Hepburn  Block 

3rd  Fir  Rm  367,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5381 
Fax  (416)325-5397 
8:30  -  5:00 

The  Policy  Coordination  Unit  acts  as  the  ongoing  liaison  between  the  Ministry  and  Cabinet  Office. 
The  unit  supports  the  Minister  and  Deputy  Minister  in  preparation  for  Cabinet  and  Cabinet 
Committee  meetings,  tracks  Cabinet  Committee  decisions  and  reviews  the  legislative  and  policy 
proposals  put  forward  by  other  ministries  in  order  to  assess  the  implications  for  ministry  clients  and 
stakeholders. 

FINANCIAL  PLANNING  AND  BUSINESS  MANAGEMENT  BRANCH 

Hepburn  Block 

4th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5104 

Fax  (416)325-5125 

8:30  -  5:00  @ 

The  Financial  Planning  and  Business  Management  Branch  is  responsible  for  analyzing  and 
evaluating  the  financial  and  resource  implications  of  ministry  programs;  coordinating  estimates 
preparation  and  multi-year  financial  planning  including  capital,  providing  financial  management 
services  to  ministry  branches;  coordinating  better  business  practices;  responsible  for  establishing 
standards  in  the  area  of  controllership,  risk  management,  and  service  management;  and  financial 
planning  for  the  ministry  and  liaising  with  the  Ministry  of  Finance  and  Management  Board 
Secretariat. 

BUSINESS  ANALYSIS  UNIT 

Hepburn  Block 

4th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5104 

Fax  (416)325-5125 

8:30  -  5:00  S 

The  Business  Analysis  Unit  provides  comprehensive  business  advice  in  support  of  funding, 
program  and  policy  changes,  and  liaising  with  the  Ministry  of  Finance  and  Management  Board 
Secretariat. 

BUSINESS  PLANNING  AND  ALLOCATIONS  UNIT 

Hepburn  Block 

4th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5104 

Fax  (416)325-5125 

8:30  -  5:00  S 

Business  Planning  and  Allocations  Unit  coordinates  the  annual  business  planning  process  and 
estimates  preparation,  multi-year  financial  planning,  and  liaising  with  the  Ministry  of  Finance  and 
Management  Board  Secretariat. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


BUSINESS  PRACTICES  UNIT 

Hepburn  Block 
4th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5104 
Fax  (416)327-8825 
8:30-5:00  @ 

The  Business  Practices  Unit  provides  business  tools  and  advice  to  encourage  efficient  and 
consistent  business  practices.  This  includes  producing  the  ministry’s  transfer  payment  budget 
package,  delegation  of  financial  authority  framework,  and  maintaining  the  ministry's  internal 
policy  website  (EMMA-Electronic  Manual  of  Ministry  Administration). 

CONTROLLER  S  OFFICE 

10th  Fir,  5700  Yonge  St 
Toronto  M2M  4K5 
General  Inquiry  (416)327-7972 
Fax  (416)326-8168  & 

The  Controller’s  Office  provides  guidance  and  directions  to  Regions,  Facilities,  and  Corporate 
Office  regarding  effective  application  of  controllership  and  risk  management;  Develops  and 
implements  financial  policies;  and  provides  service  management  liaison  between  the  ministry  and 
the  Shared  Services  Bureau. 

FINANCIAL  REPORTING  UNIT 

Hepburn  Block 
4th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5104 
Fax  (416)325-5125 
8:30-5:00  @ 

The  Financial  Reporting  Unit  manages  the  in-year  reporting  and  monitoring  of  the  Ministry’s 
financial  position.  This  includes  forecasting,  budgeting  control,  cost-sharing  administration  and 
capital. 

HUMAN  RESOURCES  BRANCH 

23rd  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4755 
TTY  (416)327-4817 
Fax  (416)327-0561 
8:30-5:00  @ 

The  Human  Resources  Branch  supports  the  implementation  of  corporate  initiatives  and  the 
ministry’s  core  businesses  and  policy  priorities  by  providing  senior  management,  corporate  offices 
and  field  staff  with  comprehensive  human  resources  advice,  policy  direction,  strategic  planning  and 
interpretation  of  collective  agreements  and  related  legislation.  The  Human  Resources  Branch 
provides  services  in  the  following  areas:  Recruitment  and  Selection;  Employment  Transition; 
Performance  Management;  Succession  Planning;  Learning  and  Development;  Organization 
Design;  Job  Classification;  Pay  and  Benefits;  Workplace  Discrimination  and  Harrassement 
Prevention  (WDHP);  Health  and  Safety;  Labour  Relations;  and  Accommodation  and  Facilities 
Management. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


221 


COMMUNITY  AND  DEVELOPMENTAL  SERVICES  DIVISION 

Hepburn  Block 

6th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-3694 

Fax  (416)325-5615 

8:30  -  5:00  S 

The  Community  and  Developmental  Services  Division  leads  ministry  policy  developments  to 
enhance  services  and  supports  for  people  with  developmental  disabilities  and  vulnerable  adults, 
including  services  and  support  for  abused  women  and  their  children  and  the  homeless.  The  division 
leads  the  Aboriginal  Healing  and  Wellness  Strategy  on  behalf  of  four  ministries,  working  with  15 
Aboriginal  organizations. 

COMMUNITY  SERVICES  BRANCH 

12th  Fir,  56  Wellesley  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4971 
Fax  (416)325-8865 
8:30  -  5:00  S 

The  Community  Services  Branch  is  responsible  for  policy  and  program  development  and 
evaluation  of  community-based  services  for  adults  and  families,  which  include  Violence  Against 
Women*  Prevention  Programs  that  provide  community  support  services  to  woman  who  are  victims 
of  violence  and  their  children;  Intervenor  Services  for  those  who  are  deaf/blind;  Aboriginal 
Services;  Homelessness  Prevention  Programs  and  liaison  with  the  Ontario  College  of  Social 
Workers  and  Social  Service  Workers.  The  branch  works  closely  with  other  divisions  within  the 
ministry,  with  other  ministries,  with  other  levels  of  government  and  with  community  partners  to 
support  service  delivery  consistent  with  the  government’s  policy  objectives. 

ABORIGINAL  HEALING  AND  WELLNESS  STRATEGY 

2nd  Fir,  880  Bay  St 
Toronto  M7A  2B6 
General  Inquiry  (416)326-6905 
Fax  (416)326-7934  @ 

The  Aboriginal  Healing  and  Wellness  Strategy  (AHWS)  is  a  partnership  among  four  government 
ministries  (MCFCS,  Ministry  of  the  Attorney  General  (Ontario  Native  Affairs  Secretariat), 
Ministry  of  Health  and  Long  Term  Care,  and  Ministry  of  Citizenship  (Ontario  Women’s 
Directorate)  and  15  Aboriginal  organizations  and  First  Nations.  Programs  and  services  funded 
through  AHWS  address  both  the  prevention  of  family  violence  and  the  improvement  of  health  in 
Aboriginal  communities,  on-reserve  and  off-reserve.  AHWS  programs  include  women’s  shelters, 
health  access  centers,  crisis/suicide  intervention,  health  promotion/education,  youth  treatment, 
healing  lodges  and  training. 

DEVELOPMENTAL  SERVICES  BRANCH 

12th  Fir,  56  Wellesley  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4954 
Fax  (416)325-5554 
8:30  -  5:00  El 

The  role  of  the  Developmental  Services  Branch  is  to  develop  and  evaluate  policies  and  programs 
responding  to  the  needs  of  adults  with  developmental  disabilities  and  their  families.  The  branch 
works  closely  with  other  divisions  in  the  ministry,  with  other  ministries  and  with  community  service 


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MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


delivery  partners  to  support  an  integrated,  responsive  developmental  service  system  and  to  ensure 
that  programs  and  services  delivered  are  consistent  with  the  ministry’s  overall  policy  objectives. 

INTEGRATED  SERVICES  FOR  CHILDREN  DIVISION 

Hepburn  Block 
6th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-8322 
Fax  (416)314-1862 
8:30-5:00  & 

The  Ministries  of  Community,  Family  and  Children’s  Services,  Health  and  Long-Term  Care, 
Education,  Training,  Colleges  and  Universities,  Citizenship  and  Tourism  and  Recreation  are 
working  together  to  improve  service  coordination  and  integration  at  the  community  level.  The 
Integrated  Services  for  Children  Division  is  responsible  for  designing  and  implementing  policy  and 
service  delivery  strategies  that  support  integration.  The  initial  focus  is  on  children  and  families  at 
risk. 

CHILD  WELFARE  AND  YOUNG  OFFENDERS  BRANCH 

Hepburn  Block 
4th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4865 
Fax  (416)325-5349 
8:30-5:00  E! 

The  Child  Welfare  and  Young  Offenders  Branch  is  responsible  for  policy  and  program  design 
related  to  the  child  welfare  system,  including  child  protection  services,  Aboriginal  child  welfare 
policy,  services  for  young  offenders  aged  12-15  at  the  time  of  offence,  and  licensing  of  children’s 
residential  services  and  foster  care. 

CHILDREN  WITH  SPECIAL  NEEDS  BRANCH 

Hepburn  Block 
4th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4865 
Fax  (416)325-5349 
8:30-5:00  E! 

The  Children  With  Special  Needs  Branch  is  responsible  for  Policy/Program  development  for  the 
Ministries  of  Community,  Family  and  Children’s  Services  and  Health  and  Long-Term  Care  in  the 
areas  of  Children’s  Mental  Health,  Autism,  Special  Needs  Children,  Developmental  Services  for 
Children,  Children’s  Rehabilitation  Services,  Respite,  Special  Services  at  Home  and  Assistance  for 
Children  with  Severe  Disabilities. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


223 


CHILDREN  WITH  SPECIAL  NEEDS  BRANCH  (WELLESLEY  ST  W) 

15th  Fir,  56  Wellesley  St  W 

Toronto  M7A  2B7 

General  Inquiry  (416)326-2800 

Fax  (416)326-8395 

8:30-5:00  S 


EARLY  YEARS  AND  HEALTHY  CHILD  DEVELOPMENT  BRANCH 

Hepburn  Block 

Rm  476  4th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4865 
Fax  (416)325-5349 
8:30  -  5:00  S 

Working  within  the  Ministries  of  Health  and  Long-Term  Care  and  Community,  Family  and 
Children’s  Services,  the  Early  Years  and  Healthy  Child  Development  Branch  supports  the  healthy 
development  of  Children  by  providing  integrated  policy  direction  and  program  planning  for 
programs  and  services  which  invest  in  and  support  children  on  a  physical,  social,  learning  and 
emotional  basis. 

EARLY  YEARS  AND  HEALTHY  CHILD  DEVELOPMENT  BRANCH,  HEALTHY  BABIES, 
HEALTHY  CHILDREN  UNIT  (WELLESLEY  ST  W) 

15th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2B7 
General  Inquiry  (416)327-4865 
Fax  (416)326-0478 
8:30  -  5:00  S 


EARLY  YEARS  CHALLENGE  FUND  BRANCH 

15th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2B7 
General  Inquiry  (416)326-2800 
'  Fax  (416)326-0478 
8:30  -  5:00  El 

The  Early  Years  Challenge  Fund  Branch  supports  a  $30  million  program  that  seeks  to  promote  the 
healthy  growth  and  development  of  all  children  (pre-conception  -  six)  so  that  they  can  reach  their 
full  potential.  The  Early  Years  Challenge  Fund  is  a  matching  grants  program  that  fosters  and 
promotes  cross-sectoral  partnerships  to  provide  community-based  early  years  and  parenting 
programs  for  children,  parents  and  caregivers.  The  Early  Years  Challenge  Fund  matches  both  cash 
and  in-kind  contributions  from  communities  for  early  years  projects  that  operate  for  one  to  three 
years. 

PROGRAM  MANAGEMENT  DIVISION 

Hepburn  Block 
6th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5581 
Fax  (416)325-5432 
8:30-5:00  S 

The  Program  Management  Division  (PMD)  is  responsible  for  managing  the  delivery  of  all  ministry' 
programs  and  services  throughout  the  province.  PMD  consists  of:  Family  Responsibility  Office 
(FRO);  Management  Support  Branch  (MSB);  Office  of  Child  and  Family  Services  Advocacy 


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MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


(Advocacy  Office);  Performance  Management  Branch  (PMB);  Regional  Offices;  and  Social 
Assistance  and  Municipal  Operations  Branch  (SAMO).  The  nine  regional  offices  are  responsible 
for  the  direct  delivery  of  some  ministry  programs,  and  provide  a  management  role  for  those  services 
delivered  locally  by  municipalities  and  transfer  payment  agencies.  Regional  Offices  are  also 
accountable  for  three  Schedule  1  Facilities  for  people  with  developmental  disabilities,  and  two 
facilities  for  children  with  multiple,  complex  high  needs. 

FAMILY  RESPONSIBILITY  OFFICE 

PO  Box  220  Downsview  Post  Office 
Downsview  M3M  3A3 

(416)326-1818  (Automated  Information,  7  days,  24  hrs) 

(416)326-1817  (Client  Services,  M-Th  8  -  7,  Fri  8  -  5) 

(416)240-2410  (Interjurisdictional  Support  Orders  Unit-ISO) 

TTY  (416)240-2414 

Toll  Free  1-800-463-3533  (ISO  Outside  416  &  905  Local  Calling  Area) 

Toll  Free  1-800-267-7263  (Automated  Info  Outside  416  &  905  local  calling  area) 

Toll  Free  1-800-267-4330  (Client  Services  Outside  416  &  905  Calling  Area) 

Fax  (416)240-2401  (Client  Services) 

8:30-5:00  @ 

The  Family  Responsibility  Office  (FRO)  operates  under  the  authority  of  the  Family  Responsibility 
and  Support  Arrears  Enforcement  Act,  1996.  FRO  administers  and  enforces  court  orders  for  child 
and  spousal  support.  It  also  enforces  domestic  contracts,  such  as  separation  agreements  that  are  filed 
with  the  courts,  and  ensures  compliance  with  support  orders  from  reciprocating  jurisdictions. 


Services  offered  to  the  Public: 

Family  Responsibility 


MANAGEMENT  SUPPORT  BRANCH 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5444 

Fax  (416)212-1499 

8:30  -  5:00  SI 

Management  Support  Branch  is  a  corporate  office  for  Program  Management  Division  designed  to 
facilitate  and  support  critical  management  and  delivery  functions.  The  branch  provides  a  range  of 
delivery  and  operational  support  services  to  Integrated  Children’s  Programs  and  Community/ 
Developmental  Services  programs. 

ADOPTION  DISCLOSURE  SECTION 

24th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4730 
Fax  (416)326-6867 
Fax  (416)327-0573 
8:30-5:00  SI 

The  Adoption  Disclosure  Section  provides  a  register  for  adult  adoptees,  adopted  in  Ontario,  birth 
parents  and  birth  relatives  (siblings  and  grandparents)  who  wish  to  contact  each  other.  The  section 
also  conducts  searches  to  try  to  locate  specific  birth  relatives  at  the  request  of  an  adult  adoptee. 
Priority  searches  are  conducted  for  health,  safety  or  welfare  reasons. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


225 


CHAPLAINCY  SERVICES  ONTARIO 

24th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)326-6859 
Fax  (416)327-0573 
8:30-5:00  @ 

Chaplaincy  Services  Ontario,  through  its  structure  and  through  the  Ontario  Multifaith  Council  on 
Spiritual  and  Religious  Care  (OMCSRC),  coordinates  and  develops  effective  spiritual  and  religious 
care  in  Schedule  I  facilities,  and  where  requested  or  appropriate,  in  community  programs  and/or 
transfer  payment  agencies  of  the  Ministries  of  Community,  Family  and  Children’s  Services,  Public 
Safety  and  Security  and  Health  and  Long-Term  Care. 

CHILD  ABUSE  REGISTER  SECTION 

24th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4680 
Fax  (416)327-1203 
8:30-4:45  S 

The  Child  Abuse  Register  Section  protects  the  best  interests  of  the  children  by  maintaining  records 
of  verified  abuse  cases  and  sharing  information  with  Children’s  Aid  Societies  (CAS)  investigating 
reported  cases  of  abuse. 

CHILD  AND  FAMILY  SERVICES  REVIEW  BOARD 

24th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4673 
Fax  (416)327-0558  S 

The  Child  and  Family  Services  Review  Board  provides  an  appeal  mechanism  under  the  Child  and 
Family  Services  Act  (CFSA),  the  Intercountry  Adoption  Act  and  the  Education  Act.  The  board 
makes  specific  decisions  on  the  residential  placement  of  children;  refusal  of  placement  by  private 
adoption  licensees;  adoption  placement,  refusal  to  disclose  non-identifying  adoption  information; 
applications  for  the  release  of  children  from  emergency  secure  treatment  facilities;  and  expulsion 
of  a  student  by  a  school  board.  The  board  operates  independently. 

CHILD  WELFARE  REVIEW  UNIT 

30th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4730 
Fax  (416)326-5359 
8:30-5:00  S 

The  Child  Welfare  Review  Unit  is  responsible  for  conducting  annual  file  reviews  to  ensure  the  well 
being  of  children  in  the  care  of,  or  being  serviced  by  Children’s  Aid  Societies  in  the  Province. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


226 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


COMMUNITY  AND  DEVELOPMENTAL  SERVICES  PROGRAMS  UNIT 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-2998 

Fax  (416)325-5500 

8:30-5:00 

The  Community  and  Developmental  Services  Programs  Unit  is  responsible  for  providing  children’s 
and  adult’s  services  support  within  the  Program  Management  Division,  identifying  and  resolving 
issues  and  monitoring  program  delivery. 

CUSTODY  REVIEW  BOARD 

24th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4672 
Toll  Free  1-800-597-6088 
Fax  (416)327-0558  S! 

The  Custody  Review  Board  reviews  placements  and  may  hold  hearings  at  the  request  of  young 
persons  in  custody.  The  board  operates  jointly  with  the  Ministry  of  Public  Safety  and  Security  and 
the  Ministry  of  Community,  Family  and  Children’s  Services.  The  board  operates  independently. 

INTERGRATED  SERVICES  FOR  CHILDREN’S  UNIT 

Hepburn  Block 
7th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5444 
8:30  -  5:00  @ 

The  Integration  Services  for  Children’s  Unit  provides  strategic  and  operational  leadership  for 
program  delivery  for  children’s  progrmas  such  as  Private  and  International  Adoptions,  Child  Abuse 
Register,  Children  with  Special  Needs,  Children’s  Mental  Health,  Young  Offenders,  Child  Welfare 
Reviews,  and  Board  Administration. 

PRIVATE  AND  INTERNATIONAL  ADOPTIONS  SECTION 

24th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)327-4730 
Fax  (416)327-0573 
8:30  -  5:00  @1 

The  Private  and  International  Adoptions  Section  monitors  and  regulates  the  Ontario  system  of 
private  and  international  adoption  for  the  benefit  of  children,  birth  parents  and  adoptive  parents. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


227 


OFFICE  OF  CHILD  AND  FAMILY  SERVICE  ADVOCACY  (ADVOCACY  OFFICE) 

5th  Fir,  Suite  503,  250  Davisville  Ave 

Toronto  M7A  1G2 

General  Inquiry  (416)325-5669 

TTY  (416)325-2648 

Toll  Free  1-800-263-2841 

Fax  (416)325-5681 

advocacy  @  idirect.com 

8:30  -  5:00  13 

The  Office  of  Child  and  Family  Service  Advocacy  (Advocacy  Office)  protects  the  rights  and 
interests  of  children,  youth  and  families  receiving  or  seeking  services  provided  by  the  Ministry 
of  Community,  Family  and  Children’s  Services,  Ministry  of  Public  Safety  and  Security  (Young 
Offenders  Phase  2),  Ministry  of  Education  (Residential  and  Demonstration  Schools).  Advocacy 
officers  mediate  complaints,  negotiate  with  service  providers,  government  officials,  and  the 
community;  identify  systemic  problems  affecting  youth;  advises  ministries  of  gaps  in  service 
delivery. 


Services  offered  to  the  Public: 

Office  of  Child  and  Family  Service  Advocacy 


PERFORMANCE  MANAGEMENT  BRANCH 

Hepburn  Block 

6th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)212-3454 

Fax  (416)327-0146 

8:30  -  5:00  @ 

Performance  Management  Branch  provides  executive  support  to  the  Assistant  Deputy  Minister, 
leadership  to  continuous  business  improvement  by  monitoring  and  evaluating  program  and 
business  performance,  and  supports  enhancements  in  interdivisional  working  relationships.  The 
branch  operates  in  tandem  with  Management  Support  Branch  (MSB)  and  Social  Assistance  and 
Municipal  Operations  Branch  (SAMO)  to  provide  appropriate  supports,  tools  and  best  practices  to 
regional  offices. 

BUSINESS  SERVICES  UNIT 

Hepburn  Block 
7th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5725 
Fax  (416)325-9631 
8:30-5:00  3 

The  Business  Services  Unit  provides  Program  Management  Division’s  senior  Management  with 
financial  and  administrative  planning  and  strategic  analysis  for  resource  management.  The  unit 
monitors,  evaluates  and  reports  on  divisional  financial  and  administrative  performance  in  meeting 
the  division’s  business  objectives. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


228 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


FRENCH  LANGUAGE  SERVICES 

Hepburn  Block 
7th  Fir,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5725 
Fax  (416)325-9631  0 

The  primary  role  of  the  French  Language  Services  unit  is  to  provide  advice  to  the  ministry  on  issues 
related  to  French  language  services  and  to  ensure  compliance  with  the  FLS  Act  through  the 
monitoring  of  management  practices. 

QUALITY  ASSURANCE  AND  ORGANIZATIONAL  DEVELOPMENT  UNIT 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5508 

Fax  (416)325-9631 

8:30  -  5:00  El 

The  Quality  Assurance  and  Organizational  Development  Unit  provides  a  range  of  executive  support 
services  to  the  Assistant  Deputy  Minister  and  Senior  Management  groups  within  the  division.  The 
unit  provides  senior  decision-makers  with  timely,  accurate  and  consistent  information  on  the 
division’s  performance,  facilities  training  and  research  to  support  effective  regional  business 
practices.  The  unit  is  composed  of  three  functional  teams:  the  Divisional  Learning  and  Training 
Team,  the  Human  Resources  and  Organizational  Development  Team  and  the  Information 
Management  Team. 

DIVISIONAL  LEARNING  AND  TRAINING  TEAM 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5508  0 

The  Divisional  Learning  and  Training  Team  is  responsible  for  the  identification  and  coordination 
of  strategic  training  and  learning  processes  through  the  planning,  development  and  implementation 
of  training  actvities  for  Program  Management  Division  staff. 

HUMAN  RESOURCES  AND  ORGANIZATIONAL  DEVELOPMENT  TEAM 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5508  0 

The  Human  Resources  and  Organizational  Development  Team  provides  strategic  advice  and 
analysis  in  the  areas  of  human  resources  planning,  organizational  design  and  change,  and  responses 
to  new  business  imperatives  and  initiatives.  The  team  is  also  responsible  for  maintaining  the 
Ministry’s  Emergency  Response  Plan,  and  for  assuming  a  leadership  role  in  the  event  of  a  declared 
emergency. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


229 


INFORMATION  MANAGEMENT  TEAM 

Hepburn  Block 

7th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5508  0 

The  Information  Management  Team  works  in  partnership  with  several  key  stakeholders  to  identify 
business  needs  and  information  management  solutions.  The  team  has  a  central  role  in  divisional 
monitoring  and  evaluation  activities.  The  team  retrieves,  analyzes,  and  reports  on  data  from  key 
ministry  systems  including  SMIS,  YOSIS,  Walker  and  subsystems. 


REGIONAL  OFFICES 

CENTRAL  EAST  REGIONAL  OFFICE 

465  Davis  Dr 

Newmarket  L3Y  8T2 

General  Inquiry  (905)868-8900 

TTY  (905)715-7759 

Toll  Free  1-877-669-6658 

Fax  (905)895-4330  (Regional  Director, 

Human  Resources) 

Fax  (905)895-6804  (Community  Programs) 
Fax  (905)7 15-7662  (ODSP) 

Fax  (905)715-7743  (Probation  Services) 
Fax  (905)895-1835  (Business  Services) 
8:30-5:00  0 

CENTRAL  EAST  REGION  - 
NEWMARKET 

COMMUNITY  PROGRAMS  AND 

SERVICES  UNIT 

465  Davis  Dr 

Newmarket  L3Y  8T2 

General  Inquiry  (905)868-8900 

TTY  (905)715-7759 

Toll  Free  1-877-669-6658 

Fax  (905)895-6804 

8:30-5:00  0 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

465  Davis  Dr 

Newmarket  L3Y  8T2 

General  Inquiry  (905)868-8900 

TTY  (905)715-7759 

Toll  Free  1-877-669-6658 

Fax  (905)715-7662 

8:30-5:00  0 


PROBATION  SERVICES 
465  Davis  Dr 
Newmarket  L3Y  8T2 
General  Inquiry  (905)868-8900 
TTY  (905)715-7759 
Toll  Free  1-877-669-6658 
Fax  (905)715-7743 
8:30-5:00  0 

HURONIA  REGIONAL  CENTRE  - 

ORILLIA 

700  Memorial  Ave 

PO  Box  1000 

Orillia  L3V  6L2 

General  Inquiry  (705)326-7361 

Fax  (705)326-5269  (Administration) 

Fax  (705)326-2606  (Business  Services) 

Fax  (705)326-3445  (Human  Resources) 

8:15-4:30  0 

LOCAL  OFFICE  -  AJAX 
Unit  13,  467  Westney  Rd  S 
Ajax  L1S6V8 

General  Inquiry  (905)683-1250 
Fax  (905)683-6521 
8:30-5:00  0 

PROBATION  SERVICES 
Unit  13,  467  Westney  Rd  S 
Ajax  L1S6V8 

General  Inquiry  (905)683-1250 
Fax  (905)683-6521 
8:30-  5:00  0 

LOCAL  OFFICE  -  BARRIE 

34  Simcoe  St 

Barrie  L4N  6T4 

General  Inquiry  (705)737-1311 

TTY  (705)737-9601 

Toll  Free  1-800-461-7551 

Fax  (705)737-4197  (ODSP) 

Fax  (705)737-5142  (Probation) 

8:30-  5:00  0 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


230 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


PROGRAM  AND  COMPLIANCE  REVIEW 

34  Simcoe  St 
Barrie  L4N  6T4 
General  Inquiry  (705)737-131 1 
Toll  Free  1-800-461-7551 
Fax  (705)737-4197  S 


COMMUNITY  PROGRAMS  UNIT 

34  Simcoe  St 

Barrie  L6N  6T4 

General  Inquiry  (705)737-1311 

Toll  Free  1-800-461-7551 

Fax  (705)737-4197 

8:30  -  5:00  @ 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

34  Simcoe  St 

Barrie  L4N  6T4 

General  Inquiry  (705)737-1311 

TTY  (705)737-9601 

Toll  Free  1-800-461-7551 

Fax  (705)737-4197 

8:30-5:00  S 

PROBATION  SERVICES 
34  Simcoe  St 
Barrie  L4N  6T4 
General  Inquiry  (705)737-131 1 
TTY  (705)737-9601 
Toll  Free  1-800-461-7551 
Fax  (705)737-5142 
8:30-5:00  S 

LOCAL  OFFICE  -  LINDSAY 
2nd  Fir,  322  Kent  St  W 
Lindsay  K9V4T7 
General  Inquiry  (705)324-6128 
TTY  (705)324-7935 
Toll  Free  1-800-565-3554 
Fax  (705)324-5244 
8:30  -  5:00  S 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

2nd  Fir,  322  Kent  St  W 

Lindsay  K9V  4T7 

General  Inquiry  (705)324-6128 

TTY  (705)324-7935 

Toll  Free  1-800-565-3554 

Fax  (705)324-5244 

8:30-5:00  S 


PROBATION  SERVICES 
2nd  Fir,  322  Kent  St  W 
Lindsay  K9V  4T7 
General  Inquiry  (705)324-0413 
TTY  (705)324-7935 
Toll  Free  1-800-565-3554 
Fax  (705)324-5244 
8:30  -  5:00  S 

LOCAL  OFFICE  -  ORILLIA 

Cottage  C 

700  Memorial  Ave 

PO  Box  98 

Orillia  L3V  6H9 

General  Inquiry  (705)325-7408 

TTY  (705)325-3887 

Toll  Free  1-800-565-9871 

Fax  (705)325-0443 

8:30-5:00  gl 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

Cottage  C 

700  Memorial  Ave 

PO  Box  98 

Orillia  L3V  6H9 

General  Inquiry  (705)325-7408 

TTY  (705)325-3887 

Toll  Free  1-800-565-9871 

Fax  (705)325-0443 

8:30-5:00  S 

PROBATION  SERVICES 
Cottage  C,  700  Memorial  Ave 
PO  Box  98 
Orillia  L3V  6H9 
General  Inquiry  (705)325-7408 
TTY  (705)325-3887 
Toll  Free  1-800-565-9871 
Fax  (705)325-0443 
8:30-5:00  H 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


231 


LOCAL  OFFICE  -  PETERBOROUGH 

2nd  Fir,  360  George  St  N 

Peterborough  K9H  7E7 

General  Inquiry  (705)742-9292 

TTY  (705)742-8915 

TTY  (705)742-7507 

Toll  Free  1-800-663-8560 

Fax  (705)743-7998 

Fax  (705)742-8048  (ODSP) 

8:30  -  5:00  S 

PROGRAM  AND  COMPLIANCE  REVIEW 

2nd  Fir,  360  George  St  N 
Peterborough  K9J  7E7 
General  Inquiry  (705)742-9292 
Toll  Free  1-800-663-8560 
Fax  (705)742-7458  S 

COMMUNITY  PROGRAMS  AND  LOCAL  OFFICE  -  PORT  HOPE 

SERVICES  UNIT  138  Hope  St  N 

2nd  Fir,  360  George  St  N  Port  Hope  LI  A  2P1 

Peterborough  K9J  7E7  General  Inquiry  (905)885-9263 

General  Inquiry  (705)742-9292  TTY  (905)742-8915 

TTY  (705)742-7507  Toll  Free  1-800-661-3081 

Toll  Free  1-800-663-8560  Fax  (905)885-4843 

Fax  (705)743-7998  8:30  -  5:00  S 


8:30  -  5:00  @ 


PROBATION  SERVICES 
138  Hope  St  N 
Port  Hope  L1A2P1 
General  Inquiry  (905)885-9263 
Toll  Free  1-800-661-3081 
Fax  (905)885-4843 
8:30  -  5:00  S 


ONTARIO  DISABILITY  SUPPORT 
PROGRAM 

2nd  Fir,  360  George  St  N 
Peterborough  K9J  7E7 
General  Inquiry  (705)742-9292 
TTY  (705)742-8915  (1st  Fir) 

TTY  (705)742-7507  (2nd  Fir) 

Toll  Free  1-800-663-8560 
Fax  (705)743-7998 
Fax  (705)742-8048 
8:30  -  5:00  S 


LOCAL  OFFICE  -  WHITBY 
1400  Hopkins  St 
Whitby  LIN  2C3 
General  Inquiry  (905)665-1030 
TTY  (905)665-1053 
Toll  Free  1-800-722-1196 
Fax  (905)665-1050  (ODSP) 
Fax  (905)665-1043  (Probation) 
8:30-5:00  @ 


PROBATION  SERVICES 
Unit  7A,  223  Alymer  St 
Peterborough  K9J  3K3 
General  Inquiry  (705)755-4400 
Toll  Free  1-888-805-9876 
Fax  (705)755-4401 
8:30  -  5:00  @ 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


232 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


PROGRAM  AND  COMPLIANCE  REVIEW 

1400  Hopkins  St 
Whitby  L1N2C3 
General  Inquiry  (905)665-1030 
Toll  Free  1-800-722-1196 
Fax  (905)665-1050 

COMMUNITY  PROGRAMS  AND 

SERVICES  UNIT 

1400  Hopkins  St 

Whitby  L1N2C3 

General  Inquiry  (905)665-1030 

TTY  (905)665-1053 

Toll  Free  1-800-722-1196 

Fax  (905)665-1043 

8:30  -  5:00  0 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

1400  Hopkins  St 

Whitby  L1N2C3 

General  Inquiry  (905)665-1030 

TTY  (905)665-1053 

Toll  Free  1-800-722-1196 

Fax  (905)665-1050 

8:30-5:00  0 

PROBATION  SERVICES 
1400  Hopkins  St 
Whitby  LIN  2C3 
General  Inquiry  (905)665-1030 
TTY  (905)665-1053 
Toll  Free  1-800-722-1196 
Fax  (905)665-1043 
8:30-5:00  0 

CENTRAL  WEST  REGIONAL  OFFICE  - 

MISSISSAUGA 

Unit  200,  6733  Mississauga  Rd 

Mississauga  L5N  6J5 

General  Inquiry  (905)567-7177 

French  Phone  (905)567-7177x232 

Toll  Free  1-877-832-2818  (Main) 

Toll  Free  1-877-708-2896  (Serious  Occurrence 
Reporting) 

Fax  (905)567-3216  (Licensing  -  Child  Care 
facilities.  Group  Homes,  Foster  Homes) 

Fax  (905)567-3215  (Regional  Director; 

Business  Unit;  Finance:ODSP;Community 
Programs) 

Fax  1-877-708-2895  (Serious  Occurrence 
Reporting) 

Fax  (905)567-3218  (Human  Resources) 

8:30  -  5:00  0 


ONTARIO  DISABILITY  SUPPORT 
PROGRAM  -  REGIONAL  OFFICE 
Suite  200,  6733  Mississauga  Rd 
Mississauga  L5N  6J5 
General  Inquiry  (905)567-7177 
Toll  Free  1-877-832-1818 
Fax  (905)567-3215 
8:30-5:00  0 

LOCAL  OFFICES 

EMPLOYMENT  SUPPORTS  PROGRAM  - 

CAMBRIDGE 

Cambridge  PI 

Suite  605,  73  Water  St  N 

Cambridge  N1R7L6 

General  Inquiry  (519)623-1230 

TTY  (519)623-6593 

Fax  (519)623-4752 

8:30  -  5:00  0 

EMPLOYMENT  SUPPORTS  PROGRAM  - 

GUELPH 

Wellington  Plaza 

86  Gordon  St 

Guelph  N1H4H6 

General  Inquiry  (519)822-7500x250 

Toll  Free  1-800-567-2953 

Fax  (519)837-0789 

8:30-5:00  0 

EMPLOYMENT  SUPPORTS  PROGRAM  - 
HALTON 

Burlington  Resource  Ctr 

2nd  Fir,  440  Elizabeth  St 

Burlington  L7R2M1 

General  Inquiry  (905)637-4500x4644 

TTY  (905)681-0720 

Toll  Free  1-800-567-6388 

Fax  (905)681-0422 

8:30-5:00  0 

EMPLOYMENT  SUPPORTS  PROGRAM  - 

KITCHENERAVATERLOO 

2nd  Fir,  385  Fairway  Rd  S 

Kitchener  N2C  2N9 

General  Inquiry  (519)886-4700 

Toll  Free  (519)441-9820 

Fax  (519)886-8997 

8:30-5:00  0 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


233 


EMPLOYMENT  SUPPORTS  PROGRAM  - 
PEEL 

Suite  212,  1140  Bumhamthorpe  Rd  W 

Mississauga  L5C  4E9 

General  Inquiry  (905)897-3146 

TTY  (905)897-3162 

Toll  Free  1-800-361-0897 

Fax  (905)897-7419 

8:30-5:00  @ 

ONTARIO  DISABILITY  AND  SUPPORT 

PROGRAM  -  CAMBRIDGE 

Cambridge  PI 

Suite  605,  73  Water  St  N 

Cambridge  N1R7L6 

General  Inquiry  (519)623-1230 

TTY  (519)623-6593 

Fax  (519)623-4752 

8:30-5:00  S 

ONTARIO  DISABILITY  AND  SUPPORT 

PROGRAM  -  GUELPH 

Wellington  Plaza 

86  Gordon  St 

Guelph  N1H4H6 

General  Inquiry  (519)822-7500 

TTY  (519)822-1561 

Toll  Free  1-800-567-2953 

Fax  (519)837-0789 

8:30-5:00  El 


PROBATION  (YOUNG  OFFENDERS) 


ONTARIO  DISABILITY  SUPPORT 

PROGRAM  -  HALTON 

Burlington  Resource  Ctr 

2nd  Fir,  440  Elizabeth  St 

Burlington  L7R2M1 

General  Inquiry  (905)637-4500 

TTY  (905)681-0720 

Toll  Free  1-800-567-6388 

Fax  (905)681-0422 

8:30  -  5:00  @ 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM  -  PEEL 

Suite  212,  1 140  Bumhamthorpe  Rd  W 

Mississauga  L5C  4E9 

General  Inquiry  (905)897-3100 

TTY  (905)897-3109 

Toll  Free  1-800-361-0897 

Fax  (905)897-5129 

8:30-5:00  S 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM-  KITCHENER/WATERLOO 

2nd  Fir,  385  Fairway  Rd  S 

Kitchener  N2C  2N9 

General  Inquiry  (519)886-4700 

TTY  (519)886-8304 

Toll  Free  1-800-441-9820 

Fax  (519)886-8997 

8:30-5:00  S 

SPECIAL  SERVICES  AT  HOME  - 
(ASSISTANCE  FOR  CHILDREN  WITH 
SEVERE  DISABILITIES) 

2nd  Fir,  385  Fairway  Rd  S 
Kitchener  N2C  2N9 
General  Inquiry  (519)886-4700 
Toll  Free  1-800-441-9820 
Fax  (519)886-8997 
8:30  -  5:00  @ 


The  Probation  unit  supervises  the  delivery  of  direct  services  to  young  offenders  and  provides  case 
management  to  youth  who  are  receiving  these  services.  Services  may  include  probation,  custody 
supervision,  alternative  measures,  etc. 


PROBATION  -  BRAMPTON 
404-201  County  Court  Blvd 
Brampton  L6W  4L2 
General  Inquiry  (905)456-3430 
Toll  Free  1-800-701-2814 
Fax  (905)874-4016 
8:30  -  5:00  El 


PROBATION  -  BURLINGTON 
Unit  607,  2319  Fairview  St 
Burlington  L7R  2E3 
General  Inquiry  (905)639-5371 
TTY  (905)639-3304 
Toll  Free  1-800-461-5876 
Fax  (905)639-3415 
8:30  -  5:00  @ 


For  information  on  i&IT  Clusters,  see  introductory  page  x 


234 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


PROBATION  -  CAMBRIDGE 
35  Dickson  St 
Cambridge  N1R7A6 
General  Inquiry  (519)623-6400 
Fax  (519)623-6562 
8:30  -  5:00  @ 

PROBATION  -  GUELPH 
Wellington  Plaza 
86  Gordon  St 
Guelph  N1H4H6 
General  Inquiry  (519)822-7500 
Toll  Free  1-800-567-2953 
Fax  (519)837-0789 
8:30  -  5:00  S 

PROBATION  -  KITCHENER/WATERLOO 

200A,  385  Fairway  Rd  S 

Kitchener  N2C  2N9 

General  Inquiry  (519)886-4700 

Toll  Free  1-800-441-9820 

Fax  (519)885-1580 

8:30  -  5:00  SI 

PROBATION  -  MALTON 
L  L  19,  7205  Gore  way  Dr 
Malton  L4T2T9 
General  Inquiry  (905)677-8546 
Fax  (905)677-2039 
8:30  -  5:00 


PROBATION  -  MISSISSAUGA 
Suite  212,  1 140  Bumhamthorpe  Rd  W 
Mississauga  L5C  4E9 
General  Inquiry  (905)897-3148 
Toll  Free  1-800-361-0897 
Fax  (905)897-0925 
8:30  -  5:00  @ 

PROBATION  -  OAKVILLE 
Unit  105,  465  Morden  Rd 
Oakville  L6K  3W6 
General  Inquiry  (905)842-3565 
Toll  Free  1-800-665-9431 
Fax  (905)842-0218 
8:30-  5:00  S 

PROBATION  -  ORANGEVILLE 
c/o  Provincial  Court 
1st  Fir,  10  Louisa  St 
Orangeville  L9W  3P9 
General  Inquiry  (519)942-1771 
Fax  (519)942-3035 
8:30-5:00  S 

THISTLETOWN  REGIONAL  CENTRE  FOR 
CHILDREN  AND  ADOLESCENTS 
Thistletown  Regional  Ctr 
5 1  Panorama  Crt 
Etobicoke  M9V  4L8 
(416)326-0600  (Switchboard) 

Fax  (416)326-9078 
8:30  -  5:00  @ 


ADOLESCENT  SERVICES 

Thistletown  Regional  Ctr 
5 1  Panorama  Crt 
Etobicoke  M9V  4L8 
General  Inquiry  (416)326-0735 
8:30-5:00  SI 

Adolescent  Services  provides  a  comprehensive  range  of  clinical  resources  for  hard-to-serve 
adolescents,  their  families,  caregivers  and  other  agencies.  Clinical  services  are  provided  by  a  multi¬ 
disciplinary  treatment  team  through  day  treatment,  assessment  and  after  care  programs. 

INTERFACE  PROGRAM 

Thistletown  Regional  Ctr 
5 1  Panorama  Crt 
Etobicoke  M9V  4L8 
General  Inquiry  (416)326-0750 
Fax  (416)326-0936 
9:00-5:00  E! 

INTERFACE  (Integrated  Resources  for  Family  Assessment,  Consultation  and  Education)  is  a 
service  developed  to  meet  the  needs  of  agencies  and  hard-to-serve  families  with  troubled  children. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


235 


SAFE-T  PROGRAM 

Thistletown  Regional  Ctr 
5 1  Panorama  Crt 
Etobicoke  M9V  4L8 
General  Inquiry  (416)326-0647 
Fax  (416)326-6581 
8:30-5:00  0 

SAFE-T  (Sexual  Abuse  Family  Education,  Treatment)  is  a  specialized  community  based  clinic 
offering  clinical  assessment,  treatment  and  long  term  support  to  children,  youth  and  their  families 
where  there  is  intrafamilial  child  sexual  abuse,  children  with  sexual  behaviour  problems  and/or 
adolescent  sexual  offending. 

TRE-ADD  PROGRAM 

Thistletown  Regional  Ctr 
5 1  Panorama  Crt 
Etobicoke  M9V  4L8 
General  Inquiry  (416)326-0608 
8:30-5:00  0^ 

TRE-ADD  (Treatment,  Research  and  Education  for  Autism  and  Developmental  Disorders)  is  a 
comprehensive,  community-based  program  for  children  and  adolescents  with  autism  and 
developmental  disorders. 

EASTERN  REGIONAL  OFFICE  -  OTTAWA 

2nd  3rd  4th  5th  6th  and  7th  Fir,  10  Rideau  St 

Ottawa  K1N9J1 

General  Inquiry  (613)234-1188 

TTY  (613)787-5264  (Employment  Support) 

TTY  (613)787-3959  (ODSP  Income  Support) 

Toll  Free  1-800-267-5111 
Fax  (613)787-3990  (7th  Fir) 

Fax  (613)787-4090  (6th  Fir) 

Fax  (613)787-4096  (CVP,  ODSP  -  Team  4) 

Fax  (613)787-6001  (HR,  Eligibility  Review,  2nd  Fir) 

Fax  (613)787-5252  (Employment  Supports) 

8:30  -  5:00  0 

COMMUNITY  SERVICES  (C.S.) 

Community  Services  provides  services  directly  or  through  contracting  with  community-based 
mandated  and  other  services  described  in  the  Ministry’s  Business  Plan.  Clients  are  children  in  need 
of  protection,  young  offenders,  children  and  adults  with  developmental  disabilities  and  children 
requiring  mental  health  supports.  It  also  provides  funds  and  supports  to  the  Consolidated  Municipal 
Services  Managers  (Municipalities)  in  the  administration  of  Ontario  Works,  LEAP  and 
Homelessness  and  Family  Violence  Programs. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


236 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


ASSISTANCE  FOR  CHILDREN  WITH  SEVERE  DISABILITIES/SPECIAL  SERVICES  AT 
HOME 

2nd  Fir,  10  Rideau  St 

Ottawa  KIN  9 J 1 

(613)787-4064  (Special  Services  at  Home) 

(613)788-2399  (Assistance  for  Children  with  Severe  Disabilities) 

Toll  Free  1-800-565-5374x354  (Cornwall) 

Toll  Free  1-800-267-51 1 1  (Ottawa) 

Fax  (613)787-6001 
8:30  -  5:00  @ 


COMMUNITY  SERVICES  1 

7th  Fir,  10  Rideau  St 
Ottawa  K1N9J1 
General  Inquiry  (613)234-1  188 
Fax  (613)787-3990 
8:30-  5:00  S 

Children’s  and  Community  Services  Programs  provides  service  directly  or  through  contracting  with 
community-based  mandated  and  other  services  described  in  the  Ministry  Business  Plan.  Clients  are 
children  in  need  of  protection,  young  offenders,  children  requiring  mental  health  supports  and 
people  in  need  of  Family  Violence  Support. 


COMMUNITY  SERVICES  2 

7th  Fir,  10  Rideau  St 
Ottawa  K1N9J1 
General  Inquiry  (613)234-1 188 
Fax  (613)787-3990 
8:30-5:00  S 

.  '  V'*"  ...  ... 

Developmental  Services  provides  services  directly  or  through  contracting  with  community-based 
mandated  and  other  services  described  in  the  Ministry  Business  Plan.  Clients  are  children  and  adults 
with  developmental  disabilities. 

COMMUNITY  SERVICES  3 

7th  Fir.,  10  Rideau  St. 

Ottawa  K1N9J1 
General  Inquiry  (613)234-1 188 
Fax  (613)787-3990 
8:30-5:00  & 


Municipal  programs  provide  funds  and  support  to  the  Consolidated  Municipal  Services  Managers 
(Municipalities)  in  the  administration  of  Ontario  Works,  LEAP,  and  Homelessness. 


LOCAL  OFFICES 

CORNWALL  LOCAL  OFFICE 

3rd  Fir,  4  Montreal  Rd 

Cornwall  K6H  1B1 

General  Inquiry  (613)932-3381 

Toll  Free  1-800-565-5374 

Fax  (613)933-0354  (3rd  Fir  ODSP) 

Fax  (613)932-1597  (Admin) 

8:30  -  5:00  @ 


HAWKESBURY  LOCAL  OFFICE 
692  Main  St  E 
Hawkesbury  K6A  1B4 
General  Inquiry  (613)632-1 171 
Toll  Free  1-800-565-4431 
Fax  (613)632-6805 
8:30-5:00  gl 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


237 


PEMBROKE  LOCAL  OFFICE 
3rd  Fir,  77  Mary  St 
Pembroke  K8A  5V4 
General  Inquiry  (613)735-1073 
TTY  (613)735-7005 
Toll  Free  1-800-267-0112 
TTY  Toll  Free  1-800-735-7005 
Fax  (613)735-6256 
8:30  -  5:00  S 

BARRY’S  BAY  SATELLITE  OFFICE 
Renfrew  County  Health  Unit 
6  Dunne  St 
PO  Box  40 

Barry’s  Bay  K0J  1B0 
General  Inquiry  (613)432-4886 
General  Inquiry  (613)756-3506 
8:30-4:30  S  - 

RENFREW  SUB  OFFICE 
357  Raglan  St  S 
Renfrew  K7V  1R6 
General  Inquiry  (613)432-4886 
TTY  (613)432-8584 
Toll  Free  1-800-267-5872 
Fax  (613)432-9872 
8:30-5:00  El 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

5th  Fir,  10  Rideau  St 

Ottawa  KIN  9J1 

General  Inquiry  (613)234-1188 

TTY  1-877-520-2328  (Employment  Supports 

Toll  Free) 

TTY  (613)787-5264  (Employment  Supports) 
TTY  (613)787-3959 
Toll  Free  1-800-267-5111 
Fax  (613)787-5252  (Employment  Supports) 
Fax  (613)787-5255  (ERO) 

Fax  (613)788-2382  (ODSP  Program  Manager) 
Fax  (613)787-4096  (Team  2  &  4) 

Fax  (613)787-5291  (Team  3  &  Team  5) 

Fax  (613)787-3262  (Admin.  Support  &  Team 
5  Intake) 

8:30-5:00  S 


INCOME  SUPPORT 

ODSP  TEAM  1  -  INCOME  SUPPORT  (ERO 
AND  ORFUS) 

2nd  Fir,  10  Rideau  St 
Ottawa  K1N9J1 
General  Inquiry  (613)234-1188 
TTY  (613)787-3959 
Toll  Free  1-800-267-5111 
Fax  (613)787-5255 
8:30-5:00  @ 

ODSP  TEAM  2  -  CONSOLIDATED 

VERIFICATION  PROCESS 

5th  Fir,  10  Rideau  St 

Ottawa  K1N9J1 

General  Inquiry  (613)236-4313 

TTY  (613)787-3959 

Fax  (613)787-4096 

8:30  -  5:00  @ 

ODSP  TEAM  3  -  INCOME  SUPPORT  (CASE 
MANAGEMENT) 

5th  Fir,  10  Rideau  St 

Ottawa  K1N9J1 

General  Inquiry  (613)234-1188 

TTY  (613)787-3959 

Fax  (613)787-5291 

8:30  -  5:00  S 

ODSP  TEAM  4  -  INCOME  SUPPORT  (CASE 
MANAGEMENT) 

4th  Fir,  10  Rideau  St 
Ottawa  K1N9J1 
General  Inquiry  (613)234-1188 
TTY  (613)787-3959 
Fax  (613)787-4096 
8:30-5:00  @ 

ODSP  TEAM  5  -  INCOME  SUPPORT 

INTAKE  AND  CASE  MANAGEMENT 

4th  Fir,  10  Rideau  St 

Ottawa  K1N9J1 

General  Inquiry  (613)234-1 188 

General  Inquiry  (613)787-3951 

TTY  (613)787-3959 

Fax  (613)787-5291 

Fax  (613)787-3262 

8:30  -  5:00  S 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


238 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


ODSP  EMPLOYMENT  SUPPORTS 

4th  Fir,  10  Rideau  St 

Ottawa  K1N9J1 

General  Inquiry  (613)234-1188 

TTY  (613)787-5264 

Toll  Free  1-800-267-5111 

Fax  (613)787-5252 

8:30-5:00  @ 

PROBATION  OFFICES 

PROBATION  SERVICES,  CORNWALL 

Suite  301,  4  Montreal  Rd 

Cornwall  K6H  1B1 

General  Inquiry  (613)938-1581 

Fax  (613)933-0354 

8:30-4:30  S 

PROBATION  SERVICES,  HAWKESBURY 

692  Main  St  E 

Hawkesbury  K6A  1B4 

General  Inquiry  (613)632-1172 

Fax  (613)632-6805 

8:30-5:00  @ 

PROBATION  SERVICES,  OTTAWA 

1980  Ogilvie  Rd 

PO  Box  175 

Gloucester  K1J  9L3 

General  Inquiry  (613)742-0722 

Fax  (613)742-0721 

8:30  -  5:00  SI 

PROBATION  SERVICES,  PEMBROKE 

3rd  Fir,  77  Mary  St 

Pembroke  K8A  5R4 

General  Inquiry  (613)735-1073 

Fax  (613)735-6256 

8:30-4:30  S 

RIDEAU  REGIONAL  CENTRE  -  SMITHS 

FALLS 

PO  Box  2000 

Smiths  Falls  K7A  4T7 

General  Inquiry  (613)284-0123 

Fax  (613)283-3463  (Administrator) 

Fax  (613)284-0279  (Director,  Client  Services  - 
Clinical  Lead) 

Fax  (613)284-0361  (Materiel  Services/Finance 
Section) 

8:15-4:30  @ 


HAMILTON/NIAGARA  REGIONAL 

OFFICE  -  HAMILTON 

Ellen  Fairclough  Bldg 

Suite  600,  119  King  St  W 

Hamilton  L8P4Y7 

General  Inquiry  (905)521-7280 

TTY  (905)546-8276 

TTY  Toll  Free  1-866-221-2229 

Fax  (905)521-7303  (ODSP  Management/ 

Employment  Supports  Management) 

Fax  (905)546-8247  (Community  Programs 
Unit) 

Fax  (905)546-8277  (Regional  Director, 
Municipal  Services  Unit) 

Fax  (905)521-7442  (Business  Unit  & 
Information  Technology) 

Fax  (905)521-7568  (Income  Support  & 
Employment  Supports) 

Fax  (905)546-8284  (Income  Support  & 
Employment  Supports) 

Fax  (905)521-7736  (Human  Resources) 

Fax  (905)521-7565  (Probation  Services) 

8:30  -  5:00  SI 

LOCAL  OFFICES 

BRANTFORD  -  ODSP  OFFICE  -  INCOME 
SUPPORT  AND  EMPLOYMENT 
SUPPORTS 

3rd  Fir  Suite  302,  38  Darling  St 
Brantford  N3T  6A8 
General  Inquiry  (519)756-5790 
(519)756-5790  (Income  Support/Employment 
Supports) 

TTY  (519)756-3693 
Toll  Free  1-866-729-2228 
TTY  Toll  Free  1-888-814-7005 
Fax  (519)756-2320 
8:30-5:00  @ 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


239 


HAMILTON  -  ODSP  OFFICE  -  INCOME 

SUPPORT  AND  EMPLOYMENT 

SUPPORTS 

Ellen  Fairclough  Bldg 

Suite  600,  1 19  King  St  W 

Hamilton  L8P4Y7 

General  Inquiry  (905)521-7280 

(905)521-7549  (Employment  Supports) 

TTY  (905)546-8276 

Toll  Free  1-800-561-0369 

TTY  Toll  Free  1-866-221-2229 

Fax  (905)521-7303  (ODSP  Management) 

Fax  (905)521-7568  (Income  Support/ 
Employment  Supports) 

Fax  (905)546-8284  (Income  Support/ 
Employment  Supports) 

8:30-5:00  0 

SIMCOE  -  ODSP  OFFICE  -  INCOME 

SUPPORT  AND  EMPLOYMENT  SUPPORT 

25  Kent  St  N 

Simcoe  N3Y3S1 

General  Inquiry  (519)426-9350 

TTY  (519)426-0351 

Toll  Free  1-800-265-8071 

Fax  (519)426-7909 

8:30  -  5:00  0 

ST  CATHARINES  -  ODSP  OFFICE  - 
INCOME  SUPPORT  AND  EMPLOYMENT 
SUPPORTS 
Garden  City  Tower 
Mezzanine,  301  St  Paul  St 
St  Catharines  L2R  7R4 
(905)688-3022  (Employment  Supports) 
(905)688-3022  (Income  Support) 

TTY  (905)688-1140 
Toll  Free  1-800-263-5413 
Fax  (905)688-2904 
8:30-5:00  0 

PROBATION  AND  COMMUNITY 
SERVICES  OFFICES 

BRANTFORD,  PROBATION  SERVICES, 

PHASE  I,  YOUNG  OFFENDERS 

3rd  Fir  Suite  302,  38  Darling  St 

Brantford  N3T  6A8 

General  Inquiry  (519)756-5790 

Fax  (519)756-2320 

8:30-5:00  @1 


HAMILTON,  PROBATION  SERVICES, 

PHASE  I,  YOUNG  OFFENDERS 

Ellen  Fairclough  Bldg 

8th  Fir  Suite  600,  119  King  St  W 

Hamilton  L8P4Y7 

General  Inquiry  (905)521-7458 

Fax  (905)521-7565 

8:30-5:00  0 

SIMCOE,  PROBATION  SERVICES,  PHASE 

I,  YOUNG  OFFENDERS 

25  Kent  St  N 

Simcoe  N3Y3S1 

General  Inquiry  (519)428-0380 

Toll  Free  1-800-265-8071 

Fax  (519)426-7909 

8:30-5:00  0 

ST  CATHARINES,  COMMUNITY 

PROGRAMS 

Ground  Fir,  301  St  Paul  St 

St  Catharines  L2R  7R4 

General  Inquiry  (905)704-3215 

(905)704-3209  (SSAH/ACSD) 

Toll  Free  1-877-995-1499 
Fax  (905)704-3222 
8:30-5:00  0 

ST  CATHARINES,  PROBATION 

SERVICES,  PHASE  I,  YOUNG 

OFFENDERS 

Ground  Fir,  301  St  Paul  St 

St  Catharines  L2R  7R4 

General  Inquiry  (905)704-3215 

Toll  Free  1-877-995-1499 

Fax  (905)704-3222 

8:30-  5:00  0 

NORTH  EAST  REGIONAL  OFFICE 

621  Main  St  W 

North  Bay  P1B  2V6 

General  Inquiry  (705)474-3540x381 

TTY  (705)474-7665 

Toll  Free  1-800-461-6977 

Fax  (705)474-5446  (Administration,  Early 

Years,  Municipal  Services,  Program 

Management  (ODSP)) 

Fax  (705)474-3830  (Ontario  Disability 
Support  Program,  Employment  Supports) 

Fax  (705)474-5815  (Regional  Director) 

Fax  (705)474-3825  (Program  Unit,  Business 
Services  Unit) 

Fax  (705)474-5305  (Probation  Services) 

Fax  (705)474-5044  (Human  Resources  Unit) 
8:30-5:00  0 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


240 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


COMMUNITY  PROGRAMS 

621  Main  StW 

North  Bay  P1B  2V6 

General  Inquiry  (705)474-3540 

TTY  (705)474-7665 

Fax  (705)474-3825  (Program  Unit) 

8:30-5:00  & 

Children’s  Serviees,  Developmental  Services,  Violence  Against  Women  Programs,  Special 
Services  at  Home  and  Assistance  for  Children  with  Severe  Disabilities. 


EARLY  YEARS 

621  Main  StW 
North  Bay  P1B  2V6 
General  Inquiry  (705)474-3540 
Fax  (705)474-5446 
8:30-5:00  @ 

LOCAL  OFFICE  -  BRACEBRIDGE 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM  -  INCOME  SUPPORT  AND 

EMPLOYMENT  SUPPORTS 

280  Manitoba  St 

PO  Box  838 

Bracebridge  P1L  1S5 

General  Inquiry  (705)645-8718 

TTY  (705)645-7904 

Toll  Free  1-800-665-9718 

Fax  (705)645-7568 

8:30  -  5:00  S 

NORTH  BAY  -  ONTARIO  DISABILITY 

SUPPORT  PROGRAM  -  INCOME 

SUPPORT  AND  EMPLOYMENT 

SUPPORTS 

621  Main  St  W 

North  Bay  P1B  2V6 

General  Inquiry  (705)474-3540 

TTY  (705)474-7665 

Toll  Free  1-800-461-6977 

Fax  (705)474-5446  (Program  Management 

(ODSP)) 

Fax  (705)474-3830  (ODSP) 

8:30  -  5:00  S 

BRACEBRIDGE  -  YOUNG  OFFENDER 

PROBATION  SERVICES 

280  Manitoba  St 

Bracebridge  P1L  1S5 

General  Inquiry  (705)646-2781 

Fax  (705)645-7568  (Probation  Services, 

Bracebridge) 

8:30-5:00  S 


HEARST  -  YOUNG  OFFENDER 
PROBATION  SERVICES 
613  Front  St 
PO  Box  806 
Hearst  POL  1N0 
General  Inquiry  (705)362-5145 
Fax  (705)372-1685 
8:30-5:00  @ 

KIRKLAND  LAKE  -  YOUNG  OFFENDER 
PROBATION  SERVICES 
Suite  209,  10  Government  Rd  E 
PO  Box  787 

Kirkland  Lake  P2N  3K4 

General  Inquiry  (705)567-3391 
Toll  Free  1-800-461-4961 
Fax  (705)567-5011 
8:30  -  5:00 

NEW  LISKEARD  -  YOUNG  OFFENDER 

PROBATION  SERVICES 

157  White  wood  Ave 

PO  Box  2260 

New  Liskeard  P0J  1P0 

(705)647-7134  (Young  Offender  Probation 

Services) 

Fax  (705)647-7467 
8:30-4:45  S 

NORTH  BAY  -  YOUNG  OFFENDER 

PROBATION  SERVICES 

621  Main  StW 

North  Bay  P1B  2V6 

General  Inquiry  (705)474-3540 

Toll  Free  1-800-461-6977 

Fax  (705)474-5305 

8:30-5:00  @ 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


241 


PARRY  SOUND  -  YOUNG  OFFENDER 

PROBATION  SERVICES 

25  Church  St 

Parry  Sound  P2A  1Y2 

General  Inquiry  (705)746-4016 

Toll  Free  1-800-465-8162  (Probation  Services) 

Fax  (705)774-9548 

8:30-5:00  El 

TIMMINS  DISTRICT  -  YOUNG 
OFFENDER  PROBATION  SERVICES 
Ontario  Government  Complex 
Hwy  101  E 
PO  Bag  3040 

South  Porcupine  PON  1H0 

General  Inquiry  (705)235-1700 
Toll  Free  1-800-461-9843 
Fax  (705)235-1705 
8:30-  5:00  @ 

TIMMINS  DISTRICT  OFFICE 
Ontario  Government  Complex 
Hwy  101  E 
PO  Bag  3040 

South  Porcupine  PON  1H0 

General  Inquiry  (705)235-1700 

TTY  (705)235-1786 

Toll  Free  1-800-461-9843 

Fax  (705)235-1705  (Community  Programs, 

Probation  Services,  Program  Review) 

Fax  (705)235-1724  (Administration  &  IT) 

Fax  (705)235-1778  (Ontario  Disability 
Support  Program) 

8:30  -  5:00  S 

LOCAL  OFFICE  -  KIRKLAND  LAKE 
ONTARIO  DISABILITY  SUPPORT 
PROGRAM  -  INCOME  SUPPORT  AND 
EMPLOYMENT  SUPPORTS 
Suite  209,  10  Government  Rd  E 
PO  Box  787 

Kirkland  Lake  P2N  3K4 

General  Inquiry  (705)567-3391 
TTY  (705)567-4645 
Toll  Free  1-800-461-4961 
Fax  (705)567-5011 
8:30-5:00  @ 


TIMMINS  DISTRICT  -  ONTARIO 
DISABILITY  SUPPORT  PROGRAM  - 
INCOME  SUPPORT  AND  EMPLOYMENT 
SUPPORTS 

Ontario  Government  Complex 
Hwy  101  E 
PO  Bag  3040 

South  Porcupine  PON  1H0 

General  Inquiry  (705)235-1700 
TTY  (705)235-1786 
Toll  Free  1-800-461-9843 
Fax  (705)235-1778 
8:30-  5:00  @ 

NORTHERN  REGIONAL  OFFICE  - 

SUDBURY 

Provincial  Bldg 

Suite  1002,  199  Larch  St 

Sudbury  P3E  5P9 

General  Inquiry  (705)564-6699 

Toll  Free  1-800-265-1222 

Toll  Free  1-800-263-3347  (Northern  Bursary 

Program) 

Fax  (705)564-3099 
8:30-  5:00  @ 

KENORA  LOCAL  OFFICE 

808  Robertson  St 

PO  Bag  5400 

Kenora  P9N  3X9 

General  Inquiry  (807)468-2400 

TTY  (807)468-2866 

Toll  Free  1-800-268-2970 

Fax  (807)468-2499  (Income  Support) 

Fax  (807)468-2443  (Probation/HR/Admin) 
Fax  (807)468-2449  (Community  Programs) 
8:30-5:00  @ 

LOCAL  OFFICES 

FORT  FRANCES  ONTARIO  DISABILITY 

SUPPORT 

283  Church  St 

PO  Bag  782 

Fort  Frances  P9A  3N 1 

General  Inquiry  (807)274-9846 

Toll  Free  1-800-668-1415 

Fax  (807)274-2572 

8:15-4:30  @ 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


242 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


SIOUX  LOOKOUT 
5 1  Prince  St 
PO  Box  338 

Sioux  Lookout  P8T  1A5 

General  Inquiry  (807)737-3813 
Toll  Free  1-800-465-9204 
Fax  (807)737-2363 
8:15-4:30  S 

SAULT  STE  MARIE  LOCAL  OFFICE 
Roberta  Bondar  PI 
Suite  450,  70  Foster  Dr 
Sault  Ste  Marie  P6A  6V4 
General  Inquiry  (705)541-2100 
Toll  Free  1-800-825-7643 
Fax  (705)253-2082 
8:30  -  5:00  S 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

341  Queen  St  E 

Sault  Ste  Marie  P6A  1Z2 

General  Inquiry  (705)253-2001 

TTY  (705)253-2091 

Toll  Free  1-800-825-7593 

Fax  (705)253-2090 

8:30-5:00  @ 

SAULT  STE  MARIE  -  PROBATION  UNIT 

Roberta  Bondar  PI 

Suite  450,  70  Foster  Dr 

Sault  Ste  Marie  P6A  6V4 

General  Inquiry  (705)541-2100 

Toll  Free  1-800-825-7643 

Fax  (705)253-2082 

8:30  -  5:00  El 

SUDBURY  LOCAL  OFFICE 
Provincial  Bldg 
Suite  601,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)564-8153 
Toll  Free  1-800-268-6119 
Fax  (705)564-3153 
8:30  -  5:00  S 


LOCAL  OFFICES 

SUDBURY  -  ONTARIO  DISABILITY 

SUPPORT  PROGRAM 

Provincial  Bldg 

Suite  501,  199  Larch  St 

Sudbury  P3E  5P9 

(705)564-4515  (Automated  Directory) 

TTY  (705)564-3233 
Toll  Free  1-800-461-1167 
TTY  Toll  Free  1-866-883-8689 
Fax  (705)564-2163 
8:30  -  5:00  S 

PROBATION  AND  COMMUNITY 
SERVICES  OFFICES 

SUDBURY  -  PROBATION 

Provincial  Bldg 

Suite  501,  199  Larch  St 

Sudbury  P3E  5P9 

General  Inquiry  (705)564-4515 

TTY  (705)564-3233 

Toll  Free  1-800-461-1167 

TTY  Toll  Free  1-866-883-8689 

Fax  (705)564-2163 

8:30  -  5:00  @ 

THUNDER  BAY  LOCAL  OFFICE 
1st  Fir,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)473-3130 
TTY  (807)473-3151 
Toll  Free  (807)465-5561 
TTY  Toll  Free  1-800-544-6443 
Fax  (807)475-1475  (Direct  Services) 

Fax  (807)475-1295  (Program  Management) 
8:30  -  5:00  @ 

SOUTH  EAST  REGIONAL  OFFICE  - 

KINGSTON 

1 1  Beechgrove  Lane 

Kingston  K7M  9A6 

General  Inquiry  (613)545-0539 

TTY  (613)536-7304 

Toll  Free  1-800-646-3209 

Fax  (613)536-7300  (Regional  Director’s 

Office) 

Fax  (613)536-7272  (General) 

8:30-5:00  S 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


243 


ONTARIO  DISABILITY  SUPPORT 

PROGRAM 

1 1  Beechgrove  Lane 

Kingston  K7M  9A6 

General  Inquiry  (613)536-7328 

TTY  (613)536-7304 

Toll  Free  1-800-646-3209 

Fax  (613)536-7272 

8:30-5:00  S 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM  -  BELLEVILLE 

199  Dundas  St  E 

PO  Box  816 

Belleville  K8N  5B5 

General  Inquiry  (613)962-9562 

TTY  (613)962-2927 

Toll  Free  1-800-267-4355 

Fax  (613)966-9788 

8:30  -  5:00  @1 

ONTARIO  DISABILITY  SUPPORT 
PROGRAM  -  BROCKVILLE 
Brockville  Commercial  Ctr 
Suite  205,51  King  StE 
Brockville  K6V  1A8 
General  Inquiry  (613)345-1200 
Toll  Free  1-800-267-0834 
Fax  (613)345-1332 
8:30  -  5:00  @ 

ONTARIO  DISABILITY  SUPPORT 

PROGRAM  -  KINGSTON 

Suite  103,  1055  Princess  St 

Kingston  K7L  5T3 

General  Inquiry  (613)545-4553 

TTY  (613)545-4532 

Toll  Free  1-800-267-0236 

Fax  (613)545-4550 

8:30  -  5:00  @ 

ONTARIO  DISABILITY  SUPPORT 
PROGRAM  -  SMITHS  FALLS 
Unit  97,  91  Cornelia  St  W 
Smith  Falls  K7A  5L3 
General  Inquiry  (613)283-1165 
TTY  (613)283-1256 
Toll  Free  1-800-267-7911 
Fax  (613)283-1121 
8:30  -  5:00  Si  - 


PROBATION  AND  COMMUNITY 
SERVICES  OFFICES 

BELLEVILLE  -  PROBATION  SERVICES 
Suite  103,  121  Dundas  St  E 
Belleville  K8N  1C3 

(613)967-2011  (General  Inquiry  &  Probation 
Officers) 

Toll  Free  1-800-465-5791 
Fax  (613)967-2009 
8:30  -  5:00  @ 

BROCKVILLE  -  PROBATION  SERVICES 
Suite  202,  5 1  King  St  E 
Brockville  K6V  1A8 

(613)345-1200  (General  Inquiry  &  Probation 
Officers) 

Toll  Free  1-800-267-0834 
Fax  (613)345-8009 
8:30-5:00  S 

KINGSTON  -  PROBATION  SERVICES 

1 1  Beechgrove  Lane 

Kingston  K7M  9A6 

General  Inquiry  (613)536-7270 

Toll  Free  1-800-646-3209 

Fax  (613)536-7272 

8:30  -  5:00  E3 

PROGRAM  COMPLIANCE  AND  REVIEW 

MCFCS  -  South  East  Region 

1 1  Beechgrove  Lane 

Kingston  K7M  9A6 

General  Inquiry  (613)536-7275 

TTY  (613)536-7304 

Fax  (613)545-1022 

8:30  -  5:00  @ 

SOUTH  WEST  REGIONAL  OFFICE  - 
LONDON 

2nd  Fir  Suite  203,  217  York  St 

PO  Box  5217 

London  N6A  5R1 

General  Inquiry  (5 19)438-5  111 

TTY  (519)663-5276 

Toll  Free  1-800-265-4197 

Fax  (519)679-7079  (Probation  Services) 

Fax  (519)672-4683  (CSU/ODSP) 

Fax  (519)471-9664  (ORFUS) 

Fax  (519)672-9510  (Regional  Director/ 
Business  Unit) 

Fax  (519)438-7702  (Municipal/First  Nations) 
Fax  (519)438-7703  (Human  Resources) 
8:30-5:00  S 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


244 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


OFFICES 

CHATHAM 
1023  Richmond  St  W 
PO  Box  685 
Chatham  N7M  5K8 
General  Inquiry  (519)352-5040 
TTY  (519)352-6008 
Toll  Free  1-800-265-2705 
Fax  (519)352-9241  (Probation) 

Fax  (519)352-2813  (ODSP) 

8:30-5:00  @ 

CLINTON 
100  Don  St 
PO  Box  1150 
Clinton  N0M  1L0 
General  Inquiry  (519)482-7060 
Toll  Free  1-800-265-3955 
Fax  (519)482-9760 
8:30-  5:00  S 

LONDON 

Suite  203,  217  York  St 

PO  Box  5217 

London  N6A5R1 

General  Inquiry  (519)438-51 1 1 

TTY  (519)663-5276 

Toll  Free  1-800-265-4197 

Fax  (519)672-9510  (Regional  Director,  2nd 

Fir) 

Fax  (519)679-7079  (Probation) 

Fax  (519)672-4683  (CSU/ODSP) 

Fax  (519)438-7702  (Municipal/First  Nations) 
Fax  (519)438-7703  (Human  Resources) 

Fax  (519)471-9664  (ORFUS) 

8:30-5:00  @ 

OWEN  SOUND 
1st  Fir,  945  3rd  Ave  E 
PO  Box  697 

Owen  Sound  N4K  5R4 
General  Inquiry  (519)376-1951 
TTY  (519)376-3307 
Toll  Free  1-800-265-3790 
Fax  (519)376-4544  (ODSP) 

Fax  (519)376-4254  (CSU/Probation) 
8:30-5:00  El 


SARNIA 

Lambton  Shared  Services  Ctr 

150  Christina  St  N 

Sarnia  N7T  8H4 

General  Inquiry  (519)337-3735 

TTY  (519)337-4804 

Toll  Free  1-800-663-7633 

Fax  (519)337-8493  (Probation) 

Fax  (519)337-7122 
8:30-5:00  gl 

ST  THOMAS 

3rd  Fir,  427  Talbot  St 

PO  Box  309 

St  Thomas  N5P  3T9 

General  Inquiry  (519)631-3032 

TTY  (519)637-2217 

Toll  Free  1-800-561-3886 

Fax  (519)631-9174 

8:30-  5:00  @ 

STRATFORD 
581  Huron  St 
Stratford  N5A  5T8 
General  Inquiry  (519)271-1530 
TTY  (519)271-0124 
Toll  Free  1-800-565-5762 
Fax  (519)271-9971 
8:30-  5:00  @ 

WINDSOR 

Ontario  Government  Bldg 
250  Windsor  Ave 
PO  Box  1810  Stn  A 
Windsor  N9A  7E3 
General  Inquiry  (519)254-1651 
TTY  (519)254-4850 
Toll  Free  1-800-387-7327 
Fax  (519)255-7976  (ODSP) 

Fax  (519)255-1152 

Fax  (519)254-3691  (Probation) 

Fax  (519)254-1917  (Human  Resources) 
8:30-  5:00  S 

WOODSTOCK 
93  Graham  St 
Woodstock  N4S  6J8 
General  Inquiry  (519)537-5579 
TTY  (519)537-8492 
Toll  Free  1-800-461-7296 
Fax  (519)537-8529 
8:30-  5:00  S 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


'  245 


REGIONAL  FACILITIES 

2nd  Fir  Suite  203,  217  York  St 
PO  Box  5217 
London  N6A  5R1 


CHILD  AND  PARENT  RESOURCE 


SOUTHWESTERN  REGIONAL  CENTRE 
(SRC) 

RR  1 

Blenheim  NOP  1A0 

General  Inquiry  (519)676-5431 
General  Inquiry  (519)676-6000 
Fax  (519)676-5836 
24  Hours  Es9 


INSTITUTE  (CPRI) 
600  Sanatorium  Rd 
London  N6H  3W7 


General  Inquiry  (519)858-2774 


Fax  (519)858-3913 
Fax  (519)858-3935 
8:30-4:30  IS 


HEALTH  SERVICES 

Southwestern  Regional  Ctr 
RR  1 

Blenheim  NOP  1A0 

The  Health  Services  unit  provides  provision  of  health  care,  clinical  services  and  therapeutic 
rehabilitation  for  residents  of  the  centre. 

TORONTO  REGIONAL  OFFICE 
3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0500 
(416)325-0537  (Regional  Director’s  Office) 

Fax  (416)325-0541  (Regional  Director’s  Office) 

8:30  -  5:00  SI 


ADULT  DEVELOPMENTAL  SERVICES  UNIT 

3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0621 
(416)325-0649  (Program  Manager) 

Fax  (416)325-0613 
8:30  -  5:00  @ 

Adult  Developmental  Services  Unit  programs  are  delivered  by  transfer  payment  agencies.  These 
programs  are  monitored  to  ensure  accountability. 

SPECIAL  SERVICES  AT  HOME  AND  ASSISTANCE  FOR  CHILDREN  WITH 
SEVERE  DISABILITIES 

Suite  220,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0623 
(416)325-0637  (Program  Supervisor) 

Fax  (416)325-9640 
8:30-5:00  SI 

The  Special  Services  at  Home  (SSAH)  program  provides  funding  for  disabled  children  or  adults 
living  at  home.  Assistance  for  Children  with  Severe  Disabilities  (ACSD)  provides  financial 
assistance  for  disabled  children  living  at  home. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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COMPLIANCE  REVIEW  SERVICES 

3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0652 
(416)325-0585  (Manager) 

Fax  (416)325-0571 
.  8:30-5:00  S 

Compliance  Review  Services  inspect  and  license  all  child  care  centres  operating  in  accordance 
with  the  Day  Nurseries  Act,  and  all  children’s  residential  programs  operating  in  accordance  with 
the  Child  and  Family  Services  Act. 


CHILDREN  S  SERVICES  UNIT 

3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0575 
(416)325-0576  (Program  Manager) 

Fax  (416)325-5735 
8:30-5:00  S 

Children’s  Services  Unit  programs  are  delivered  by  transfer  payment  agencies  and  include  young 
offender  services  (ages  12-15  years),  children’s  mental  health,  child  welfare,  and  services  for  the 
developmentally  delayed.  These  programs  are  monitored  to  ensure  accountability. 


PROBATION  SERVICES 

CENTRAL  TORONTO  PROBATION 
Ground  Fir,  40  Wellesley  St  E 
Toronto  M4Y  1G4 
General  Inquiry  (416)314-8550 
Fax  (416)314-8560 
8:30-5:00  @1 

EAST  TORONTO  PROBATION 
2nd  Fir,  2500  Lawrence  Ave  E 
Toronto  M1P2R7 
General  Inquiry  (416)314-8406 
Fax  (416)314-8399 
8:30  -  5:00  0 


NORTH  TORONTO  PROBATION 
Suite  6,  3200  Dufferin  St 
Toronto  M6A  2T3 
General  Inquiry  (416)314-6444 
Fax  (416)314-6461 
8:30-  5:00  @ 

WEST  TORONTO  PROBATION 
Suite  300,  5464  Dundas  St  W 
Toronto  M9B  1B4 
General  Inquiry  (416)314-3832 
Fax  (416)314-3842 
8:30-5:00  @ 

YOUNG  OFFENDER  SERVICES 
3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0610 
Fax  (416)325-5736 
8:30-  5:00  @ 


HUMAN  RESOURCES  UNIT 

3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)326-041 1 
(416)325-0494  (Manager) 

Fax  (416)325-9614 
8:30-  5:00  S 

The  Human  Resources  Unit  determines  the  future  staffing  needs  of  the  region  and  ensures  that 
recruitment,  retention,  learning  and  training  are  in  place  to  support  the  work  of  the  region. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


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MUNICIPAL  SERVICES  UNIT 

3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0622 
(416)326-0412  (Program  Manager) 

Fax  (416)325-0613 
8:30  -  5:00  S 

The  Municipal  Services  Unit  oversees  social  services  delivered  by  the  City  of  Toronto  such  as 
Ontario  Works,  hostels  and  child  care.  Transfer-payment  agencies  provide  Violence  Against 
Women  programs  and  Early  Years  Centres. 


ONTARIO  DISABILITY  SUPPORT  PROGRAM  (ODSP) 

3rd  Fir,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
(416)325-4731  (Program  Manager) 

French  Phone  (416)325-4813  (ODSP  Income  &  Employment  Supports) 

Fax  (416)325-0613  (Program  Manager’s  Office) 

8:30  -  5:00  S 

The  Ontario  Disability  Support  Program  provides  income  support  and  employment  support  to 
eligible  adults  with  disabilities. 


LOCAL  OFFICES 

ODSP,  1870  WILSON  AVENUE 

1870  Wilson  Ave 

Toronto  M9M  1A5 

General  Inquiry  (416)325-5900 

TTY  (416)325-5846 

Fax  (416)325-5901  (Income  Support) 

Fax  (416)325-5946  (Administration) 
8:30-5:00  S 

ODSP,  385  YONGE  STREET 

2nd  Fir,  385  Yonge  St 

Toronto  M5A  3A4 

General  Inquiry  (416)314-5700 

TTY  (416)314-3393 

Fax  (416)314-5001  (Administration) 

Fax  (416)314-3843  (Income  Support) 
8:30  -  5:00  S 

ODSP,  47  SHEPPARD  AVENUE  EAST 

6th  Fir,  47  Sheppard  Ave  E 

Toronto  M2N  5X5 

General  Inquiry  (416)314-6514 

TTY  (416)314-3596 

Fax  (416)314-6769  (Income  Support) 

Fax  (416)314-6649  (Administration) 

8:30  -  5:00  S 


ODSP,  770  BIRCHMOUNT  ROAD 
Suite  30,  770  Birchmount  Rd 
Toronto  M1K5H3 
General  Inquiry  (416)325-0123 
TTY  (416)326-7290 
Fax  (416)325-0175  (Income  Support) 
Fax  (416)325-0953  (Administration) 
8:30  -  5:00  E! 

ONTARIO  DISABILITY  SUPPORT 
PROGRAM  (ODSP)  EMPLOYMENT 
SUPPORTS 

Suite  220,  477  Mount  Pleasant  Rd 
Toronto  M7A  1G1 
General  Inquiry  (416)325-0693 
(416)325-1896  (Program  Manager) 
TTY  (416)314-5701 
Fax  (416)325-1983 
Fax  (416)325-9643  (Resource  Room) 
8:30-5:00  @ 


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248 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


SOCIAL  ASSISTANCE  AND  MUNICIPAL  OPERATIONS  BRANCH 

25th  Fir,  2  Bloor  St  W 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5097 
Fax  (416)326-3793 
Fax  (416)212-1257 
8:30  -  5:00  S 

The  Social  Assistance  and  Municipal  Operations  Branch  is  responsible  for  providing  management 
support  and  operational  assistance  to  Regional  Offices,  Consolidated  Municipal  Service  Delivery 
Managers  and  District  Social  Services  Administration  Boards.  SAMO  is  responsible  for  providing 
management  support  to  the  delivery  of  social  assistance  programs  and  overseeing  the  following 
ministry  programs:  Ontario  Disability  Support  Program;  Ontario  Works;  Child  Care;  Employment 
Supports;  Service  Delivery  Model;  Disability  Adjucation;  Fraud  Hotline;  Homelessness;  Provincial 
Municipal  Liaison;  Ontario  Works  Support  Arrangement  Services. 

DISABILITY  ADJUDICATION  UNIT 

PO  Box  B18 
Toronto  M7A  1R3 
TTY  (416)326-  3372 
Toll  Free  1-888-256-6758 
Fax  (416)326-6913 

The  Disability  Adjudication  Unit  provides  central  adjudication  services  for  applicants  referred 
from  provincial  Ontario  Disability  Support  Program  offices  and  Ontario  Works  offices  to  determine 
whether  an  applicant  meets  the  eligibility  criteria  as  a  person  with  a  disability  as  defined  by  the 
Ontario  Disability  Support  Program  Act. 

ONTARIO  WORKS  SUPPORT  ARRANGEMENT  SERVICES 

PO  Box  B18 

Toronto  M7A  1A3 

General  Inquiry  (416)325-5097 

Fax  (416)325-5239 

Toll  Free  Fax  1-800-772-6836 

8:30-5:00 

Ontario  Works  Support  Arrangement  Services  (OWSAS)  manages  the  preparation  of  affidavits 
requested  by  the  Legal  Services  Branch;  processes  assignments  for  ODSP  cases;  confirms  the 
presence  of  an  assignment,  and  assists  with  reimbursements  to  former  FBA/ODSP  recipients. 

WELFARE  FRAUD  HOTLINE  UNIT 

PO  Box  B30 

Toronto  M7A  1E9 

Toll  Free  1-800-394-7867 

The  Welfare  Fraud  Hotline  Unit  number  is  available  for  the  public  to  report  suspected  cases  of 
Ontario  Works  or  Ontario  Disablility  Support  Program  Fraud. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN  S  SERVICES 


249 


SOCIAL  ASSISTANCE  AND  EMPLOYMENT  OPPORTUNITIES 
DIVISION 

Hepburn  Block 

6th  Fir,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)325-5421 

Fax  (416)325-5424 

8:30  -  5:00  @ 

The  Social  Assistance  and  Employment  Opportunities  Division  is  responsible  for  the  development 
of  policies  and  programs,  and  implementation  planning  in  the  area  of  social  assistance  and 
employment  opportunities.  It  supports  reform  of  the  social  assistance  system.  The  division  includes 
the  Ontario  Works  Branch;  and  the  Ontario  Disabilities  Support  Program  Branch. 

ONTARIO  DISABILITY  SUPPORT  PROGRAM  BRANCH 

Hepburn  Block 

3rd  Fir  Rm  386,  80  Grosvenor  St 

Toronto  M7A  1E9 

General  Inquiry  (416)326-1880 

Fax  (416)326-1735 

cfcs.gov. on. ca/CFCS/en/programs 

9:00  -  5:00  @ 

The  Ontario  Disability  Support  Program  Branch  is  responsible  for  income  and  employment  support 
policy  for  persons  with  disabilities.  In  addition,  the  branch  is  responsible  for  the  social  assistance 
forecast  as  well  as  caseload  and  expenditure  analysis. 

INCOME  AND  EMPLOYMENT  SUPPORT  POLICY  UNIT 

Hepburn  Block 

3rd  Fir  Rm  386,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)326-1880 
Fax  (416)326-1735 
9:00  -  5:00 

The  Income  and  Employment  Support  Policy  Unit  is  responsible  for  policy  development,  program 
design  and  implementation  planning  for  the  Ontario  Disability  Support  Program.  The  income 
support  component  provides  financial  assistance  for  people  with  disabilities.  The  employment 
support  component  is  designed  to  help  people  with  disabilities  to  prepare  for,  obtain  or  maintain 
employment. 

INCOME  SUPPORT,  COMPLIANCE  AND  FRAUD  CONTROL  UNIT 

Hepburn  Block 

3rd  Fir  Rm  386,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)326-8200 
Fax  (416)326-6610 
9:00-5:00  S 

The  Income  Support,  Compliance  and  Fraud  Control  Unit  is  responsible  for  policy  development, 
program  design  and  implementation  planning  for  issues  related  to  determining  financial  eligibility 
for  ODSP.  It  is  also  responsible  for  fraud  control,  policy,  information  sharing,  overpayments  and 

appeals. 


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250 


MINISTRY  OF  COMMUNITY,  FAMILY  AND  CHILDREN’S  SERVICES 


STATISTICS  AND  ANALYSIS  UNIT 

Hepburn  Block 

3rd  Fir  Rm  386,  80  Grosvenor  St 
Toronto  M7A  1E9 
General  Inquiry  (416)325-5282 
Fax  (416)314-8503 
9:00-5:00  S 

The  Statistics  and  Analysis  Unit  supports  the  Ontario  Disability  Support  Program  and  Ontario 
Works  policy  and  program  development  through  statistical  analysis  and  forecasting.  The  unit 
analyzes  social  assistance  data  and  prepares  multi-year  social  assistance  forecasts  using  economic 
and  labour  market  trends. 

ONTARIO  WORKS  BRANCH 

4th  Fir  Rm  434,  880  Bay  St 
Toronto  M7A  2B6 
General  Inquiry  (416)326-8205 
Fax  (416)326-9777 
8:30  -  5:00  @ 

The  Ontario  Works  Branch  undertakes  policy  analysis  and  program  development  to  support  the 
ministry’s  Ontario  Works  program. 

AGENCIES,  BOARDS  AND  COMMISSIONS 

SOCIAL  BENEFITS  TRIBUNAL 

7th  Fir,  1075  Bay  St 
Toronto  M5S2B1 
General  Inquiry  (416)326-0978 
Toll  Free  1-800-753-3895 
Fax  (416)326-5135 
8:30  -  5:00  S 

On  June  1,  1998  a  new  social  assistance  appeal  tribunal  was  created  called  the  Social  Benefits 
Tribunal.  The  Tribunal  will  eventually  replace  the  Social  Assistance  Review  Board.  This  Tribunal 
is  a  quasi-judicial  tribunal  that  reviews  decisions  relating  to  social  assistance  in  the  province  of 
Ontario.  The  Tribunal  has  jurisdiction  to  hear  appeals  regarding  the  refusal  to  grant  a  benefit,  the 
suspension  or  cancellation  of  a  benefit,  the  reduction  of  a  benefit  or  the  amount  of  a  benefit  as  set 
out  in  the  Ontario  Works  Act,  1997  and  the  Ontario  Disability  Support  Plan  Act,  1997. 

Hearings  are  held  throughout  the  province  and  are  usually  conducted  by  single  member  panels. 

SOCIAL  ASSISTANCE  REVIEW  BOARD 

7th  Fir,  1075  Bay  St 
Toronto  M5S  2B1 
General  Inquiry  (416)326-5104 
Toll  Free  1-800-387-5655 
Fax  (416)326-5135 
8:30-5:00  @ 

The  Social  Assistance  Review  Board  is  an  independent  body  that  holds  province-wide  hearings 
of  appeals  by  individuals  regarding  decisions  on  General  Welfare  Assistance  (GWA),  Vocational 
Rehabilitation  Services  (VRS)  and  Family  Benefits  (FBA). 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


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251 


ACTS 

Charitable  Institutions  Act,  R.S.O.  1990,  c.  C9 
Child  and  Family  Services  Act,  R.S.O.  1990,  c.  C.l  1 

Child  and  Family  Services  Amendment  Act  (Child  Welfare  Reform),  1990,  S.O.  1999,  C.2 

Day  Nurseries  Act,  R.S.O.  1990,  c.  D.2 

Developmental  Services  Act,  R.S.O.  1990,  c.  D.ll 

District  Social  Services  Administration  Boards  Act,  R.S.O.  1990,  c.  D15 

Family  Benefits  Act,  R.S.O.  1990,  c.  F2 

Family  Responsibility  and  Support  Arrears  Enforcement  Act,  1996,  S.O.  1996,  c.31 

Indian  Welfare  Services  Act,  R.S.O.  1990,  c.  1.4 

Intercountry  Adoption  Act,  1998,  S.O.  1998,  c.29 

Ministry  of  Community  and  Social  Services  Act,  R.S.O.  1990,  c.  M.20 

Ontario  Disability  Support  Program  Act,  1997,  S.O.  1997,  c.25,  Schedule  B 

Ontario  Works  Act,  1997,  S.O.  1997,  c.  25,  Schedule  A 

Prevention  of  Unionization  Act  (Ontario  Works),  1998,  S.O.  1998,  c.17 

Social  Assistance  Reform  Act,  1997,  S.O.  1997,  c.25 

Social  Work  and  Social  Service  Work  Act,  1998,  S.O.  1998,  c.31 

Soldiers’  Aid  Commission  Act,  R.S.O.  1960,  c.377 


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252 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 

Eaton  Tower 
35th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8555 
TTY  (416)325-3408 
Toll  Free  1-800-268-1142 
TTY  Toll  Free  1-800-268-7095 
www.cbs.gov.on.ca  0 

The  Ministry  of  Consumer  and  Business  Services  promotes  a  fair,  safe  and  informed  marketplace 
that  supports  a  competitive  economy  in  Ontario.  It  provides  individuals  and  businesses  greater 
choice  in  how,  when  and  where  they  access  government  services  and  products.  Through  programs 
like  Ontario  Business  Connects,  Publications  Ontario  and  Government  Information  Counters,  we 
are  working  to  provide  better  services  for  businesses  and  individuals.  MCBS  sets  standards  of 
conduct  for  businesses;  promotes  consumer  rights;  investigates  questionable  business  practices; 
registers  vital  statistics  such  as  births,  deaths,  marriages  and  changes  of  names,  land  transfers  and 
ownership,  and  personal  property.  Alcohol  and  Gaming  Commission  regulates  beverage  alcohol 
and  ensures  integrity  in  the  gaming  sector;  Ontario  Film  Review  Board  classifies  films  and  videos; 
Office  of  the  Athletics  Commissioner  sanctions  all  boxing  and  wrestling  events;  Licence  Appeal 
Tribunal  hears  appeals  in  a  variety  of  areas. 

DEPUTY  MINISTER’S  OFFICE 

COMMUNICATIONS  SERVICES  BRANCH 

Eaton  Tower 

35th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8525 

Fax  (416)326-8543 

Fax  (416)326-8387 

www.cbs.gov.on.ca 

8:30  -  6:00  0 

The  Communications  Services  Branch  presents  the  ministry  as  a  responsive,  innovative  world 
leader  in  customer  service  and  consumer  protection  by  delivering  quality  products  for  a  fair,  safe, 
dynamic  and  informed  marketplace.  The  branch  assists  in  the  design  and  management  of  enterprise¬ 
wide,  integrated  electronic  and  counter-based  service  delivery  systems  and  assists  in  developing 
strategic  communications  plans  and  products  for  the  public.  The  branch  informs  the  public,  client 
groups  and  media  of  the  ministry’s  activities  through  the  preparation  and  distribution  of  news 
releases,  newsletters,  brochures  and  other  publications,  and  speeches  and  statements. 

INTERNAL  AUDIT  SERVICES 

Eaton  Tower 
33rd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)314-9500 
Fax  (416)314-9517 
8:30-5:00  0 

Internal  Audit  Services  assists  the  Deputy  Minister  and  ministry  management  in  achieving  program 
objectives  by  providing  assurance  that  control  processes  are  satisfactory,  furnishing 
recommendations  to  improve  the  economy,  efficiency  and  effectiveness  of  operation,  IT  systems, 
and  ministry  programs,  and  assessing  the  adequacy  of  criteria  measuring  program  effectiveness. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


253 


The  branch  evaluates  the  adequacy  of  financial,  operational  and  management  controls  designed  to 
help  safeguard  ministry  assets.  This  office  ascertains  the  extent  of  compliance  with  ministry  and 
government  policies  and  guidelines.  The  branch  assists  ministry  management  by  reviewing  and 
providing  assurance  over  the  quality,  completeness,  and  effectiveness  of  the  ministry’s  risk 
assessment  practices  and  programs.  In  partnership  with  management,  staff  also  act  as  consultants 
in  the  development  of  major  information  systems  to  ensure  project  success,  system  control  and  data 
integrity. 

LEGAL  SERVICES 

Eaton  Tower 
33rd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
(416)314-5180  (Property  Law) 

(416)326-8455  (Business  Practices) 

(416)314-5182  (Company  Law) 

(416)314-5180  (Personal  Property  Security  Registration) 

(416)326-8845  (Condominium  Act) 

(416)314-5180  (Real  Property  Registration) 

Fax  (416)326-8456 
Fax  (416)314-5179 
8:30-5:15  S 

Legal  Services  Branch  provides  legal  services  to  the  ministry  on  the  interpretation  of  consumer  and 
business  statutes  and  regulations,  and  the  preparation  and  review  of  proposed  legislation  and 
regulations.  The  office  also  carries  out  civil  litigation  and  prosecutions  under  ministry  legislation. 
Particular  areas  for  which  legal  services  are  responsible  to  the  ministry  include  real  property  and 
personal  property  registration,  companies  law,  trade,  liquor  and  gaming,  technical  standards  and 
business  practices,  electronic  service  delivery  and  integrated  service  delivery. 

ECONOMICS  AND  BUSINESS  CLUSTER  -  INFORMATION  AND 
INFORMATION  TECHNOLOGY 

Eaton  Tower 
33rd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-9400 
(416)326-9444  (Service  Desk) 

Fax  (416)326-9424 
8:30-5:00  @ 

The  Economics  and  Business  Cluster  is  responsible  to  provide  information  management  and 
information  technology  services  to  the  ministries  of  Consumer  and  Business  Services;  Enterprise, 
Opportunity  and  Innovation;  Energy  and  Labour.  The  Cluster’s  mission  is  two-fold:  to  provide 
timely  and  cost  effective  support  to  its  client  ministries  in  helping  them  to  promote  e-business  and 
e-government  as  a  means  of  enhancing  government  service;  and,  secondly  to  further  the  Ontario 
Government’s  overall  I&IT  strategy.  This  is  achieved  by  providing  the  following  services:  business 
solutions;  architecture  and  planning;  application  development  and  production  support;  and, 
information  technology  operations  and  client  support. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


254 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


INTEGRATED  SERVICE  DELIVERY  DIVISION 

Eaton  Tower 

20th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-6205 

Fax  (416)326-3229  (Financial  Analysts) 

Fax  (416)326-5106 
www.cbs.gov.on.ca/Online_Services 
8:00-5:00  @ 

The  Integrated  Service  Delivery  Division  is  developing  and  implementing  an  adaptive,  cost 
effective,  customer-centered,  multi-channel  service  delivery.  This  will  provide  individuals, 
businesses  and  other  organizations  with  seamless,  speedy  access  to  government  information, 
services  and  products  and  offer  choice  in  how,  when  and  where  they  access  these  services. 

BUSINESS  DEVELOPMENT  BRANCH 

Eaton  Tower 
20th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)212-0746 
8:00  -  5:00  S 

Business  Development  Branch  is  responsible  for  liaison  with  program  ministries  and  other 
jurisdictions  to  identify  and  develop  new  initiatives  for  integrated  delivery  of  government 
information  and  services  to  individuals,  businesses  and  other  organizations. 

ESD  IMPLEMENTATION  (BUSINESS) 

Eaton  Tower 
16th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
TTY  (416)326-8566 

Toll  Free  1-800-565-1921  (Province- Wide) 

Fax  (416)326-3392  (250  Yonge  St) 

Fax  (416)314-5125  (393  University  Ave) 
www. cbs.gov. on. ca/obc 
8:30-  5:00  S 

ESD  Implementation  (Business)  is  a  government  initiative  to  simplify  and  streamline  the  existing 
registration,  renewal  and  reporting  process  for  Ontario  businesses.  These  services  are  offered 
through  140  self-help  computer  workstations  located  throughout  the  province.  Intenet  access  and 
licensed  wholesalers.  New  and  existing  businesses  can  register  their  Business  Name  instantly  and 
complete  these  commonly  required  applications:  Retail  Sales  Tax  Vendor  Permit,  Employer 
Health  Tax,  and  Workplace  Safety  and  Insurance  Board.  They  can  also  renew  their  Business 
Name  registration  and  conduct  a  business  name  search.  The  Ontario  Business  Connects  Web  site 
allows  users  to  change  their  business  information,  subscribe  to  the  MyBIS  information  service  and 
apply  for  provincial  and  federal  programs.  The  Unit  is  also  responsible  for  developing  an  Integrated 
Service  Delivery  strategy  for  the  business  community  in  Ontario. 

Services  offered  to  the  Public: 

Ontario  Business  Connects 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


255 


ESD  IMPLEMENTATION  (INDIVIDUALS) 

Eaton  Tower 
16th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-0121 
Fax  (416)326-5550 
8:30-5:00  S 

Electronic  Service  Delivery  Implementation  Branch  for  Individuals,  through  strategic  private  sector 
partnerships  and/or  contracts,  builds  and  operates  electronic  service  delivery  channels  (internet, 
telephone  and  public  access  terminals)  and  builds  up  an  array  of  services  aligned  with  the  over-the- 
counter  strategy.  It  assists  ministries  and  other  jurisdicitions  in  planning  and  implementing 
integrated  electronic  service  delivery  systems/solutions. 

INFORMATION  AND  SERVICES  BRANCH 

Eaton  Tower 
20th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-1234 
Fax  (416)326-3229 
8:30-5:00  S 

Information  and  Services  Branch  manages  the  operation  of  direct  service  delivery  of  an  integrated 
client  contact  centre  (Access  and  Inquiry  Services),  Publications  Ontario  and  a  network  of 
Government  Information  Centres  providing  over-the-counter  information  and  selected  government 
services  in  61  communities. 

ACCESS  AND  INQUIRY  SERVICES 

Macdonald  Block 
RmMl-52,  900  Bay  St 
Toronto  M7A  1N3 
General  Inquiry  (416)325-3420 
.  Fax  (416)325-3407 
8:30-5:00  S 

Access  and  Inquiry  Services  provides  public  access  to  government  information.  The  section  is  made 
up  of  three  units:  Citizens’  Inquiry  Bureau  (CIB),  Access  Ontario  in  Ottawa,  and  Databases  and 
Directories  (D&D) . 

ACCESS  ONTARIO 

/■ 

Ottawa  Courthouse  Bldg 

2nd  Fir,  1 6 1  Elgin  St 

Ottawa  K2P2K1 

General  Inquiry  (613)238-3630 

TTY  (613)566-2235  (TTY/Teletypewriter  users  only) 

Toll  Free  1-^)0-268-8758  (Within  Area  Code  613) 

Fax  (613)566-2234 
8:00-5:00  ^ 

Access  Ontario  provides  a  bilingual  information  and  referral  service  for  telephone  and  walk-in 
inquiries.  It  provides  an  access  point  for  information  on  government  programs  and  services, 
locations  and  staff.  Two  Ontario  Business  Connects  terminals  are  available  for  business 
registrations.  Access  Ontario  offers  a  range  of  free  and  priced  publications,  and  sells  hunting  and 
fishing  licences. 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


CITIZENS’  INQUIRY  BUREAU 

Macdonald  Block 

Rm  Ml -52,  900  Bay  St 

Toronto  M7A  1N3 

General  Inquiry  (416)326-1234 

TTY  (416)325-3408  (TTY/Teletypewriter  users  only) 

Toll  Free  1-800-267-8097  (General  Inquiry) 

TTY  Toll  Free  1-800-268-7095  (TTY/Teletypewriter  users  only) 

Fax  (416)325-3407 
www.gov.on.ca 
8:30-  5:00  0 

Citizens’  Inquiry  Bureau  provides  a  bilingual  information  and  referral  service.  It  provides  an 
access  point  for  information  on  government  programs  and  services,  locations  and  staff.  Services 
are  provided  by  telephone,  over  the  counter  and  using  the  feedback  form  on  the  Government  of 
Ontario  Web  site. 

DATABASES  AND  DIRECTORIES 

5th  Fir,  880  Bay  St 

Toronto  M7A  1N8 

General  Inquiry  (416)327-3642 

(416)327-2993  (Blue  Pages  Control  Desk) 

Fax  (416)327-3652 
Fax  (416)314-3603  (Blue  Pages) 
www.infogo.gov.on.ca 
8:30-5:00  0 

Databases  and  Directories  collects  and  organizes  information  about  the  Ontario  government  and 
makes  it  available  to  the  public  and  internal  staff.  The  section  administers  the  PACE  (Public  Access 
Corporate  Enquiry)  database  which  contains  information  about  government  personnel,  offices, 
services  and  freedom  of  information  records.  PACE  is  available  on  the  Internet  and  Intranet 
through  INFO-GO  and  in  hard  copy  publications,  the  Government  of  Ontario  Telephone  Directory 
and  the  KWIC  Index  to  Services.  The  Freedom  of  Information  Directory  is  available  on  the  Internet. 
This  unit  also  coordinates  the  Blue  Pages,  the  government  listings  found  in  telephone  books  across 
the  province. 

GOVERNMENT  INFORMATION  CENTRES 

Eaton  Tower 
20th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)327-2369 
Fax  (416)326-5106 

www.gov.on.ca/MBS/english/maps/gic/index.html 
8:30-5:00  0 

Government  Information  Centres  (GICs)  are  located  in  61  communities  across  Ontarj^,  and  offer 
over-the-counter  information  and  selected  government  services.  Responsibility  for  the  operation  of 
the  Centres  is  divided  between  Ministry  of  Consumer  and  Business  Services  and  Ministry  of 
Northern  Development  and  Mines.  Policy  lead  is  with  Ministry  of  Consumer  and  Business  Services. 
To  find  a  GIC  in  the  northern  region  of  Ontario,  look  under  Ministry  of  Northern  Development  and 
Mines. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


257 


GREATER  TORONTO  REGIONAL  OFFICE 
Macdonald  Block 

Government  Information  Ctr,  900  Bay  St 

Toronto  M7A  1N3 

General  Inquiry  (416)325-8643 

Fax  (416)325-3407 

8:30-5:00  S 


BROCKVILLE 
Land  Registry  Office 
Market  St  Entrance,  7  King  St  W 
Brockville  K6V  3P7 
General  Inquiry  (613)498-0506 
Fax  (613)345-7390 
8:30-5:00  @ 


AURORA 

50  Bloomington  Rd  W 
Aurora  L4G  3G8 
General  Inquiry  (905)713-6896 
TTY  (416)325-3408 
Fax  (905)713-6906 
8:30-5:00  @ 

DOWNSVIEW 

Bldg  A 

2860  Keele  St 

Toronto  M3M  3E6 

General  Inquiry  (416)235-3744 

TTY  (416)325-3408 

Fax  (416)235-3777 

8:30-5:00  ^ 

TORONTO 

Macdonald  Block 

900  Bay  St 

Toronto  M7A  1N3 

General  Inquiry  (416)326-1234 

TTY  (416)325-3408 

Fax  (416)325-3407 

8:00  -  5:00  S 

'  SOUTHEASTERN  REGIONAL  OFFICE 
Suite  200,  1 1 1 1  Prince  of  Wales  Dr 
Ottawa  K2C3T2 
General  Inquiry  (613)727-2827 
Fax  (613)727-2900 
8:30-5:00  S 

BANCROFT 
50  Monck  St 
PO  Box  300 
Bancroft  K0L  ICO 
Toll  Free  1-800-746-5520 
Fax  (613)332-4027 
8:30-5:00  El 

BELLEVILLE 

2nd  Fir,  15  Victoria  Ave 

PO  Box  7 

Belleville  K8N  1Z5 
General  Inquiry  (613)968-3769 
Fax  (613)968-3606 
8:30-5:00  El 


CORNWALL 
127  Sydney  St 
Cornwall  K6H  3H1 
General  Inquiry  (613)932-5332 
Fax  (613)932-4524 
8:30-5:00  E 

HAWKESBURY 
692  Main  St  E 
Hawkesbury  K6A  1B4 
General  Inquiry  (613)632-2192 
Fax  (613)636-0345 
8:30-5:00  E 

KINGSTON 

Beechgrove  Complex 

5 1  Heakes  Lane 

Kingston  K7M9B1 

General  Inquiry  (613)536-7372 

Fax  (613)531-5730 

8:30  -  5:00  @ 

♦ 

LINDSAY 
322  Kent  St  W 
Lindsay  K9V4T7 
General  Inquiry  (705)324-3849 
Toll  Free  1-877-994-9928 
Fax  (705)324-8440 
8:30-5:00  S 

MINDEN 

Hwy  35  By-pass 

PO  Box  820 

Minden  K0M  2K0 

General  Inquiry  (705)286-1521 

Fax  (705)286-4355 

8:30  -  5:00  El 

OTTAWA 

Courthouse 

2nd  Fir,  161  Elgin  St 

Ottawa  K2P  2K1 

General  Inquiry  (613)238-3630 

TTY  (613)566-2235 

Toll  Free  1-800-268-8758 

Fax  (613)566-2234 

8:00-5:00  S 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


PEMBROKE 
3 1  Riverside  Dr 
Pembroke  K8A  8R6 
General  Inquiry  (613)732-3661 
Fax  (613)732-6998 
8:30  -  5:00  @ 

PETERBOROUGH 

North  Tower 

1st  Fir,  300  Water  St 

Peterborough  K9J  8M5 

General  Inquiry  (705)755-4427 

Fax  (705)755-1677 

8:30  -  5:00  @ 

RENFREW 
315  Raglan  St  S 
Renfrew  K7V  1R6 
General  Inquiry  (613)432-4841 
Toll  Free  1-800-267-8816 
Fax  (613)432-5260 
8:30-5:00  S 

SMITHS  FALLS 
91  Cornelia  St  W 
Smith  Falls  K7A  5L3 
General  Inquiry  (613)283-7002 
Toll  Free  1-888-784-7605 
Fax  (613)283-7005 
8:30-4:00  S 

WHITBY 

590  Rossland  Rd  E 

Whitby  L1N9G5 

General  Inquiry  (905)430-1216 

Fax  (905)430-1230 

8:30-  5:00  S 

SOUTHWESTERN  REGIONAL  OFFICE 

Atrium 

1  Stone  Rd  W 

Guelph  N1G4Y2 

General  Inquiry  (519)826-4982 

Fax  (519)826-6363 

8:00-5:00  & 

BARRIE 

34  Simcoe  St 

Barrie  L4N  6T4 

General  Inquiry  (705)737-0823 

Fax  (705)737-5722 

8:30-5:00  S 


BRAMPTON 

1st  Fir,  7765  Hurontario  St 

Brampton  L6W  4S8 

General  Inquiry  (905)874-3990 

Fax  (905)874-4012 

8:30-5:00 

CHATHAM 
Chatham  Civic  Ctr 
315  King  StW 
PO  Box  640 
Chatham  N7M  5K8 
General  Inquiry  (519)436-3297 
Toll  Free  1-800-714-7497 
Fax  (519)436-3227 
8:00  -  5:00 

GUELPH 

1st  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-6567 
TTY  (519)826-7402 
TTY  Toll  Free  1-877-877-6313 
Fax  (519)826-3633 
8:00-5:00  S 

HALTON 

Halton  Regional  Administrative  Ctr 

1151  Bronte  Rd 

Oakville  L6M  3L1 

General  Inquiry  (905)825-6000 

Toll  Free  1-866-442-5866 

Fax  (905)825-9902 

HAMILTON 

Ellen  Fairclough  Bldg 

Ground  Fir,  1 19  King  St  W 

Hamilton  L8P4Y7 

General  Inquiry  (905)521-7825 

Fax  (905)521-7851 

8:30  -  4:00 

KITCHENER 
City  Hall 

Main  Fir,  200  King  St  W 
PO  Box  1118 
Kitchener  N2G  4G7 
General  Inquiry  (519)576-6517 
Toll  Free  1-800-837-0877 
Fax  (519)576-6377 
8:00  -  5:00 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


259 


LONDON 

659  Exeter  Rd 

London  N6E  1L3 

General  Inquiry  (519)873-4000 

Fax  (519)873-4016 

8:00  -  5:00 

OWEN  SOUND 
1050  2nd  Ave  E 
Owen  Sound  N4K  2H7 
General  Inquiry  (519)371-6226 
Toll  Free  1-888-647-3654 
Fax  (519)371-6336 
8:00-5:00 

SARNIA 
Bayside  Mall 

Lampton  Shared  Services,  150  Christina  St  N 
Sarnia  N7T7W5 

General  Inquiry  (519)332-2512x2227 
Fax  (519)383-1648 
8:00  -  5:00 

SIMCOE 

40  Colbome  St  S 

Simcoe  N3Y4H3 

General  Inquiry  (519)426-6655 

Toll  Free  1-800-267-9434 

Fax  (519)428-0787 

8:00  -  5:00  E3 


SMITH  FALLS 

91  Cornelia  St  W 

Smith  Falls  K7A  5L3 

General  Inquiry  (613)283-7002x101 

Toll  Free  1-888-784-7605 

Fax  (613)283-7005 

ST  CATHARINES 
Ground  Fir,  301  St  Paul  St 
St  Catharines  L2R  7R4 
General  Inquiry  (905)704-21 11 
Fax  (905)704-2003 
8:00-5:00  @ 

STRATFORD 

581  Huron  St 

Stratford  N5A  5T8 

General  Inquiry  (519)271-9995 

Fax  (519)271-1007 

8:00  -  5:00  @ 

WINDSOR 

Dorwin  Plaza 

2445  Dougall  Ave 

Windsor  N8X  1T3 

General  Inquiry  (519)972-5546 

Fax  (519)972-0067 

8:00  -  5:00 


PUBLICATIONS  ONTARIO 

Main  Fir,  50  Grosvenor  St 
Toronto  M7A  1N8 
(416)326-5300  (Order  Publications) 

Toll  Free  1-800-668-9938  (Order  Publications) 

TTY  Toll  Free  1-800-268-7095 
Fax  (416)326-5317 
www.publications.gov.on.ca 
8:30  -  5:00  @ 

Publications  Ontario  is  the  primary  distributor  of  government  publications  to  the  public,  public 
libraries,  businesses,  and  government  ministries.  Approximately  10,000  titles  are  listed  in  its 
database,  including  Hansard,  the  Ontario  Gazette,  legislation  (bills,  statutes  and  regulations)  and 
related  publications.  Customers  can  shop  in  person,  by  telephone,  mail  order  or  through  the 
Publications  Ontario  On-Line  (POOL)  Web  site.  All  major  credit  cards  and  government  purchase 
cards  are  accepted.  Publications  Ontario  is  responsible  for  copyright  administration  on  behalf  of 
the  Queen’s  Printer  for  Ontario,  and  for  the  Government  Publications  Directive. 


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COPYRIGHT  AND  LICENSING  UNIT 

5th  Fir,  880  Bay  St 
Toronto  M7A  1N8 
(416)326-2678  (Copyright  Inquiries) 

Fax  (416)326-4648  ' 

8:30-5:00  0 

The  Copyright  and  Licensing  Unit  administers  Crown  copyright  on  behalf  of  the  Queen's  Printer 
for  Ontario,  which  has  sole  authority  to  license  the  copying  of  government  print  or  electronic 
material  for  commercial  purposes  by  third  parties.  Advice  is  provided  to  ministries  on  transactions 
involving  Crown  copyright,  both  when  the  right  to  copy  is  being  licensed  and  also  when  material 
such  as  reports  or  software  are  being  created  for  the  government  under  contract. 

CUSTOMER  SERVICE  AND  MARKETING  UNIT 

Main  Fir,  880  Bay  St 
Toronto  M7A  1N8 
(416)326-5300  (Telephone  Order) 

8:30-5:00  0 

Customer  Service  and  Marketing  Unit  provides  walk-in  bookstore  service,  carrying  a  large 
selection  of  government  titles  and  products  (souvenirs).  All  major  credit  cards  and  government 
purchasing  cards  are  accepted.  It  also  provides  call  centre  functions. 

PUBLISHING  AND  INVENTORY  MANAGEMENT  SERVICES  UNIT 

5th  Fir,  880  Bay  St 
Toronto  M7A  1N8 

(416)326-5310  (Ontario  Gazette,  Sessional  Subscriptions) 

Fax  (416)326-4648 
8:30  -  5:00  0 

Publishing  and  Inventory  Management  Services  Unit  coordinates  printing  and  publishing  of 
Ontario  Statutes  and  Regulations,  and  works  with  government  ministries  and  agencies  to  make 
publications  available  for  general  sale,  managing  an  inventory  of  10,000  titles  in  partnership  with 
a  private-sector  warehouse.  It  also  manages  the  Ontario  Gazette  subscriptions  and  ensures  public 
access  to  government  documents  through  the  Depository  Library  system  of  500+  libraries.  In 
addition  the  unit  develops  and  maintains  Internet  services:  EOCOS,  a  research  and  ordering  site 
restricted  to  libraries;  PICC,  a  restricted  ordering  site  for  all  Government  Information  Centres; 
Third  Party  Site,  a  restricted  ordering  site  for  Third  Party  Bookstores;  POOL,  a  public  on-line 
e-commerce  and  information  site;  and  an  on-line  Ontario  Gazette  site. 

SERVICE  DELIVERY  STRATEGY  BRANCH 

Eaton  Tower 
20th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-6205 
Fax  (416)326-5106 

Fax  (416)326-3229  (Over  The  Counter  Strategy) 

8:30-5:00  0 

Service  Delivery  Strategy  Branch  advances  innovative  and  leading-edge  integrated  service  delivery 
through  the  development  of  strategies  and  frameworks  that  enable  the  transformation  of  the  way 
government  delivers  services  to  its  customers. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


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261 


SERVICE  MANAGEMENT  BRANCH 

Eaton  Tower 
16th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-1864 
8:00  -  5:00  @ 

Service  Management  Branch  is  responsible  for  procurement,  negotiation  and  maintenance  of 
contractual  relationships  with  private  sector  service  providers  for  the  delivery  of  integrated 
government  services  for  individuals  and  businesses.  It  develops  and  manages  the  division’s  service 
agreements  and  partnerships  with  OPS  ministries  and  other  jurisdictions. 

POLICY  AND  CONSUMER  PROTECTION  SERVICES  DIVISION 

Eaton  Tower 

33rd  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8578 

Fax  (416)325-6192 

8:30  -  5:00  @ 

The  Policy  and  Consumer  Protection  Services  Division  constitutes  three  areas:  the  Marketplace 
Standards  and  Services  Branch,  Policy  Branch  and  the  Sector  Liaison  Branch. 

MARKETPLACE  STANDARDS  AND  SERVICES  BRANCH 

Eaton  Tower 
32nd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8611 
Fax  (416)326-8665 
8:30-5:00  Si 

The  Marketplace  Standards  and  Services  Branch  administers  approximately  20  consumer 
protection  and  business  licensing  statutes.  The  Branch  consists  of  five  sections:  Investigations, 
Compliance  Inspections,  Consumer  Services,  Registration  and  Licensing,  and  Systems,  Finance 
and  Administration.  The  Branch  registers  and  regulates  businesses  under  a  number  of  business 
statutes;  processes  consumer  complaints;  investigates  alleged  infractions;  inspects  registrants 
under  all  Acts  dealing  with  consumer  protection;  monitors  and  educates  the  marketplaces;  licenses 
all  professional  combative  sports  in  Ontario  and  issues  licences  to  theatres,  video,  DVD,  film 
distributions  and  video  retailers. 

COMPLIANCE  AND  CONSUMER  SERVICES  BUREAU  SECTION 

Eaton  Tower 

32nd  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8800 

Toll  Free  1-800-889-9768 

Fax  (416)326-8665 

8:30  -  5:00  @1 

Compliance  and  Consumer  Services  Bureau  Section  is  responsible  for  mediating/handling 
consumer  complaints  for  both  general  marketplace  and  industry-specific  transactions.  The  area 
disseminates  advice  and  information  to  consumers  as  to  their  rights  and  responsibilities  in  the 
marketplace.  This  office  monitors  the  marketplace  in  order  to  identify  consumer  problems  and 
delinquent  business  and  to  spot  emerging  trends  in  the  marketplace.  The  compliance  activity  is 
carried  out  under  the  authority  of  various  business  registration/public  protection  statutes  to  ensure 


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the  provisions,  (e.g.,  registration  requirements,  trust  account  maintenance,  etc.)  of  these  statutes  are 
complied  with  by  sector  businesses. 

INVESTIGATIONS  OFFICE 

Eaton  Tower 
32nd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
Fax  (416)326-8633 
8:30  -  5:00  @ 

The  Investigations  Office  investigates  alleged  infractions  of  ministry  statutes. 

REGISTRATION  AND  LICENSING  OFFICE 

Eaton  Tower 

32nd  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-6203 

Toll  Free  1-800-889-9768  (Province-Wide) 

Fax  (416)326-8810 
8:30  -  5:00  @ 

The  Registration  and  Licensing  Office  oversees  the  registration  and  licensing  functions  for  the 
Marketplace  Standards  and  Services  Branch  in  respect  of  the  Athletics  Control  Act,  Bailiffs  Act, 
Cemeteries  Act  (Revised),  Collection  Agencies  Act,  Consumer  Reporting  Act,  Paperback  and 
Periodical  Distributors  Act  and  the  Theatres  Act.  In  addition  the  Office  processes  applications  for 
exemptions  under  the  Arthur  Wishart  Act  (Franchise  Disclosure),  2000. 

THEATRES  REGULATION  UNIT 

1075  Millwood  Rd 

Toronto  M4G  1X6 

General  Inquiry  (416)314-3626 

Toll  Free  1-800-268-6024  (Province- Wide) 

Fax  (416)314-3632 
8:30  -  5:00 

The  Theatres  Regulation  Unit  administers  the  Theatres  Act,  which  regulates  movie  theatres,  film 
and  video  distributors  and  video  retailers.  The  office  also  provides  administrative  services  for  the 
Ontario  Film  Review  Board. 


Services  offered  to  the  Public: 

Theatres  Administration 


ATHLETIC  COMMISSIONER’S  OFFICE 

1075  Millwood  Rd 
Toronto  M4G  1X6 
General  Inquiry  (416)314-3626 
Toll  Free  1-800-268-6024 
Fax  (416)314-3632 
8:30  -  5:00  S 

The  Athletic  Commissioner’s  Office  administers  the  Athletics  Control  Act  and  is  responsible  for 
the  proper  conduct  of  professional  combative  sports  in  Ontario.  The  Commissioner  issues  licenses 
to  professional  boxers,  kickboxers,  wrestlers  and  officials  involved  in  these  sports. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


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Services  offered  to  the  Public: 

Athletics  Control  Act 


CEMETERIES  REGULATION  UNIT 

Eaton  Tower 

32nd  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8800  (Consumer  Complaints  &  Inquiries) 

General  Inquiry  (416)326-8393  (Cemetery  Licensing  Inquiries) 

Toll  Free  1-800-268-1142 
Toll  Free  1-800-889-9768 
Fax  (416)326-8665 
Fax  (416)326-8406 
8:30-5:00  @ 

The  Cemeteries  Regulation  Unit  administers  the  Cemeteries  Act  (Revised)  which  regulates  the 
operation  of  cemeteries,  crematoria,  mausolea,  columbaria  and  cemetery  salespersons.  The 
office  issues  licenses  under  the  Act  and  oversees  the  reporting  of  burial  sites,  handles  consumer 
complaints  regarding  cemeteries,  reviews  changes  to  cemetery  by-laws  and  prices,  and  monitors 
trust  accounts  holding  prepayment  for  care  and  maintenance  funds. 


Services  offered  to  the  Public: 

Cemeteries  Regulation 


DEBT  RECOVERY  REGULATION  UNIT 

Eaton  Tower 

32nd  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-6203 

Toll  Free  1-800-268-1142 

Fax  (416)326-8810 

8:30  -  5:00  IS 

The  Debt  Recovery  Regulation  Unit  administers  the  Bailiffs  Act,  the  Collection  Agencies  Act,  the 
Consumer  Reporting  Act  and  the  Paperback  and  Periodical  Distributors  Act  under  which  Bailiffs, 
Collection  Agencies,  Collectors,  Consumer  Reporting  Agencies,  Personal  Information 
Investigators  and  Paperback  and  Periodical  Distributors  are  registered  or  appointed.  The  office 
maintains  a  central  file  of  persons  registered  or  appointed  under  these  Acts. 


Services  offered  to  the  Public: 

Registration  under  the  Collection  Agencies  Act 


SYSTEMS,  FINANCE  AND  ADMINISTRATION 

Eaton  Tower 

32nd  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8635  0 

The  Systems,  Finance  and  Administration  section  provides  IT  support,  Financial  Information 
Services,  Human  Resources  Administration  and  Office  Services  to  the  Branch. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


POLICY  BRANCH 

Eaton  Tower 
35th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8878 
General  Inquiry  (416)326-8862 
Fax  (416)326-8885 
8:30-5:00  @ 

The  Policy  Branch  provides  policy  development  services  across  the  ministry’s  diverse  and  broad 
mandate,  with  a  particular  focus  on  consumer  protection  and  safety.  The  branch  has  four  units: 
Corporate  Policy;  Policy  Development;  ESD  Policy  Projects;  and  Consumer  Protection  Reform 
Project.  The  branch  delivers  a  strategic  and  integrated  approach  to  policy  within  MCBS. 

SECTOR  LIAISON  BRANCH 

Eaton  Tower 

35th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8860 

Fax  (416)326-8885 

8:30  -  5:00  @ 

The  Sector  Liaison  Branch  consists  of  three  sections:  Agency  Relations,  Delegated  Authority 
Liaison  and  Teranet  Alliance.  The  branch  provides  governance,  accountability  and  relationship 
management  services  to  the  ministry.  Acting  as  the  link  between  the  ministry  and  its  external 
community,  the  branch  is  dedicated  to  overseeing  and  managing  the  relationships  that  the  ministry 
has  with  a  number  of  its  service  delivery  partners.  It  coordinates  ministry  activities  pertaining  to 
industry  self-management,  in  partnership  with  the  Ontario  Motor  Vehicle,  Real  Estate  and  Travel 
Industry  Councils  of  Ontario,  Technical  Standards  and  Safety  Authority,  Electrical  Safety 
Authority,  Board  of  Funeral  Services  and  Ontario  New  Home  Warranty  Program.  It  liaises  with 
the  Liquor  Control  Board  of  Ontario,  the  Alcohol  and  Gaming  Commission  of  Ontario,  the  Ontario 
Racing  Commission,  Vintners  Quality  Alliance  of  Ontario  and  Teranet.  It  encourages  corporate- 
consistent  policy  making  and  issues  management. 


AGENCY  RELATIONS  SECTION 

Eaton  Tower 

35th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8860 

Fax  (416)326-8885 

8:30  -  5:00  S 

Agency  Relations  Section  works  with  the  wine,  distilled  spirits,  beer,  horse  racing,  gaming  and 
entertainment  sectors  to  enhance  industry  competitiveness  and  promote  economic  growth. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


265 


DELEGATED  AUTHORITY  LIAISON 

Eaton  Tower 
32nd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8860 
Toll  Free  1-800-268-1142 
Fax  (416)326-8885 
8:30-5:00  S 

The  Delegated  Authority  Liaison  section  manages  the  interface  of  the  Ministry’s  Delegated 
Authorities  with  the  government.  This  section  provides  program  oversight  and  analysis  for  the 
Delegated  Authorities  and  issue  management  services  to  the  Ministry. 

BOARD  OF  FUNERAL  ^ERVICES 

Suite  2810,  777  Bay  St 

PO  Box  117 

Toronto  M5G  2C8 

General  Inquiry  (416)979-5450 

Toll  Free  1-800-387-4458  (Province-Wide) 

Fax  (416)979-0384 
www.funeralboard.com 
8:30  -  4:00  @ 

The  Ontario  Board  of  Funeral  Services  is  an  independent,  industry-financed,  non-share  corporation 
that  regulates  the  funeral  industry  by  administering  the  Funeral  Directors  and  Establishments  Act. 
The  Board  of  Funeral  Services  was  established  in  1976  by  section  3  of  the  Act,  with  a  principal 
objective  of  regulating  the  practices  of  funeral  directors  and  persons  who  operate  funeral 
establishments  and  transfer  services  in  accordance  with  the  Act,  the  regulations  and  the  bylaws,  in 
order  that  the  public  interest  may  be  served  and  protected.  Consumers  may  make  a  claim  against 
a  compensation  fund  if  prepaid  services  were  not  received.  The  board  can  mediate  consumer 
complaints,  and  where  mediation  is  not  successful,  a  Complaints  Committee  adjudicates 
complaints. 


Services  offered  to  the  Public: 

'  Board  of  Funeral  Services 


ELECTRICAL  SAFETY  AUTHORITY  (ESA) 

Suite  202,  155 A  Matheson  Blvd  W 
Mississauga  L5R  3L5 
General  Inquiry  (905)712-5361 
Fax  (905)507-9532 
9:00  -  5:00 

The  Electrical  Safety  Authority  (ESA)  is  responsible  for  ensuring  compliance  with  Ontario’s 
Electrical  Safety  Code  in  the  electrical  industry  as  well  as  in  the  residential,  commercial  and 
industrial  markets.  ESA  inspects  electrical  devices  and  installations,  investigates  complaints, 
approves  electrical  products  and  makes  sure  the  code  is  current  and  includes  the  latest  technology. 
If  you  have  a  question  or  complaint  about  electrical  safety,  contact  The  Electrical  Safety  Authority. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


266 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


ONTARIO  MOTOR  VEHICLE  INDUSTRY  COUNCIL 

Suite  800,  789  Don  Mills  Rd 
Toronto  M3C  1T5 
General  Inquiry  (416)226-4500 
Toll  Free  1-800-943-6002 
Fax  (416)226-3208 
www.omvic.on.ca 
8:00-5:00  @ 

Ontario  Motor  Vehicle  Industry  Council  deals  with  program  delivery  for  the  Motor  Vehicle 
Dealers  Act. 

REAL  ESTATE  COUNCIL  OF  ONTARIO 

East  Tower  / 

Suite  600,  3250  Bloor  St  W 
Toronto  M8X  2X9 
General  Inquiry  (416)207-4800 
Toll  Free  1-800-245-6910 
Fax  (416)207-4820 
www.reco.on.ca 
8:30  -  5:00  El 

Real  Estate  Council  of  Ontario  deals  with  program  delivery  for  the  Real  Estate  and  Business 
Brokers  Act. 

TECHNICAL  STANDARDS  AND  SAFETY  AUTHORITY 

Clerica  Centre  West  Tower 
4th  Fir,  3300  Bloor  St  W 
Toronto  M8X  2X4 
General  Inquiry  (416)325-2000 
Fax  (416)326-1663 
www.tssa.org 
8:30-5:00  @ 

Technical  Standards  and  Safety  Authority  deals  with  program  delivery  for  Technical  Standards 
and  Safety  Act. 

TRAVEL  INDUSTRY  COUNCIL  OF  ONTARIO 

West  Tower 

Suite  402,  2700  Matheson  Blvd  E 
Mississauga  L4W  4V9 
Toll  Free  1-888-451-8426 
Fax  (905)624-8631 
www.tico.on.ca 
8:00  -  5:00  @ 

Travel  Industry  Council  of  Ontario  deals  with  program  delivery  for  the  Travel  Industry  Act. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


267 


VINTNERS  QUALITY  ALLIANCE  ONTARIO 

Rm  1601,  1  Yonge  St 
Toronto  M5E  1E5 
General  Inquiry  (416)367-2002 
Fax  (416)367-4044 
8:30  -  5:00  @1 

Vintners  Quality  Alliance  Ontario  deals  with  program  delivery  for  the  Vintners  Quality  Alliance 
Act. 

REGISTRATION  DIVISION 

University  Ctr 

3rd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)314-5095 

Fax  (416)314-5111 

8:30-5:00  S 

Registration  Division  records  land  ownership  and  transfer,  security  interest  in  personal  property, 
births,  deaths,  marriages  and  other  vital  statistics  events  in  Ontario.  Clients  are  dependent  upon  the 
availability,  accuracy  and  timeliness  of  these  records,  which  validate  personal  and  legal  identities 
and  relationships,  land  title  to  real  property,  and  a  system  that  enables  property,  other  than  real 
estate,  to  be  pledged  as  a  guarantee  for  repayment  of  business  or  personal  loans,  while  allowing 
the  borrower  to  have  possession  and  use  of  the  property.  The  division  also  manages  a  strategic 
alliance  between  the  Government  of  Ontario  and  Teranet  Land  Information  Services  Inc.  (Teranet). 
This  partnership  approach  with  a  private  sector  partner  was  developed  to  implement  automation 
and  conversion  of  land  titles  across  the  province  in  the  most  cost  effective  and  timely  fashion 
possible. 

COMPANIES  AND  PERSONAL  PROPERTY  SECURITY  BRANCH 

University  Ctr 

Suite  200,  393  University  Ave 
Toronto  M5G  2M2 
General  Inquiry  (416)314-8880 
TTY  (416)314-0843 

Toll  Free  1-800-361-3223  (Province- Wide) 

Fax  (416)314-4852 
8:30-5:00  @ 

Companies  Branch  registers  business  names  of  sole  proprietorships,  partnerships  and 
corporations;  authorizes  creation  of  limited  partnerships;  incorporates  business  and  not-for-profit 
entities  and  licenses  foreign  extra  provincial  corporations.  Fourteen  Land  Registry  Offices  also 
accept  select  documents  under  the  Ontario  Business  Corporation  Act.  The  branch  also  maintains 
and  operates  the  Public  Record  which  is  searched  regularly  by  clients.  Compliance  to  the  legislation 
is  monitored  by  the  Compliance  Section.  Companies  Branch  has  improved  its  customer  service 
through  private  and  public  partnerships.  Ontario  Business  Connects  provides  electronic 
registration  for  business  names,  and  primary  service  providers  OnCorp  Direct  Inc.  and  Cyberbahn 
Inc.  provide  searches  electronically. 

Services  offered  to  the  Public: 

Business  Name  Registrations 

Incorporation  of  Business/Non-Profit  Corporations 

Registration  of  a  Limited  Partnership 

Searches 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


268 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


PERSONAL  PROPERTY  SECURITY  REGISTRATION  BRANCH 

University  Ctr 

3rd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)325-8847 

(416)325-8810  (Public  Office,  2nd  Fir) 

TTY  (416)326-8866 

Toll  Free  1-800-267-8847  (Province-Wide) 

TTY  Toll  Free  1-800-461-8866  (Province- Wide) 

Fax  (416)325-0486  (Director’s  Office) 

Fax  (416)325-8501  (Technical  Support) 

Fax  (416)325-0487  (Public  Office) 

8:30-5:00  @ 

The  Personal  Property  Security  Registration  Branch  administers  the  Personal  Property  Security 
Act  and  the  Repair  and  Storage  Liens  Act  and  relevant  computer  systems.  The  registration  system 
allows  a  person  who  loans  money  and  takes  personal  property  (e.g.  a  motor  vehicle)  as  collateral 
for  the  loan  to  file  notice  of  the  security  agreement.  In  addition,  repairers  and  storers  of  goods  who 
have  returned  the  goods  to  the  owners  before  being  paid  can  also  register  notice  of  their  non- 
possessory  liens.  Paper  registrations  and  searches  can  be  made  in  person  or  by  mail,  however, 
electronic  registrations  and  searches  are  the  primary  means  of  access.  Registrations  and  searches 
can  be  conducted  in  a  number  of  Land  Registry  Offices. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 

Used  Vehicle  Information  Package 


MAILED-IN  REGISTRATIONS  AND  INQUIRIES:  PERSONAL  PROPERTY  SECURITY 
REGISTRATION  BRANCH 
PO  Box  21 100  Stn  A 
Toronto  M5W  1W6 

PUBLIC  OFFICE:  PERSONAL  PROPERTY  SECURITY  REGISTRATION  BRANCH 

University  Ctr 

2nd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

8:30-5:00  @ 


RESOURCE  MANAGEMENT  AND  PROGRAM  SUPPORT  OFFICE 

University  Crt 

3rd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)314-4880 

Fax  (416)314-5111 

8:30-  5:00  @ 

The  Resource  Management  and  Program  Support  Office  provides  administrative,  financial, 
planning  and  policy  support  to  the  Registration  Division  and  its  operating  branches. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


269 


BOOKBINDING  CENTRE 

Macdonald  Block 
Rm  M1B  47 A,  900  Bay  St 
Toronto  M7A  1Y5 
General  Inquiry  (416)325-8685 
Fax  (416)325-8689 
8:00-4:15  E9 

The  Bookbinding  Centre,  Resource  Management  and  Program  Support  Office,  provides 
bookbinding  services  for  Registration  Division. 

ONTARIO  VITAL  STATISTICS  IMPROVEMENT  PROJECT  (ONVIP) 

University  Ctr 

3rd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (807)343-7338  (Thunder  Bay) 

General  Inquiry  (416)314-4892 
Fax  (807)343-7669  (Thunder  Bay) 

Fax  (416)326-1841 
8:30  -  5:00  SI 

The  Ontario  Vital  Statistics  Improvement  Project  (ONVIP)  is  responsible  for  change  management 
activities  at  the  Office  of  the  Registrar  General  (ORG).  The  project  encompasses  initiatives  such 
as  developing  a  new  technological  platform,  redesigning  the  business  process  of  the  ORG  and 
modernizing  the  legislative  framework. 

REGISTRAR  GENERAL  BRANCH 

Ontario  Government  Bldg 

3rd  Fir,  1 89  Red  River  Rd 

PO  Box  4600 

Thunder  Bay  P7B  6L8 

General  Inquiry  (416)325-8305  (Toronto) 

Toll  Free  1-800-461-2156 
Fax  (807)343-7411 

Fax  (807)343-7459  (Applications  Only  With  Credit  Card  Payment) 

8:30  -  5:00  Ei 

The  Registrar  General  Branch  registers  births,  deaths,  marriages,  still-births,  adoptions  and 
changes  of  name  occurring  in  Ontario.  Certificates,  searches  or  certified  copies  are  available  to 
qualified  applicants  upon  payment  of  appropriate  fees.  Premium,  same  day  service  for  walk-in 
clients  is  available  in  nine  locations  across  Ontario.  Statistics  relating  to  births,  still-births, 
marriages  and  deaths  are  compiled  annually  and  published  in  the  “Office  of  the  Registrar  General 
Annual  Report”.  Under  the  Marriage  Act,  persons  authorized  to  solemnize  marriages  in  Ontario  are 
issued  Certificates  of  Registration. 


Services  offered  to  the  Public: 

Certificates ,  Certified  copies  of  vital  event  registrations 
Change  of  name,  amendments  and  corrections  to  registrations 

Registration  of  Births,  Deaths,  Marriages,  Stillbirths,  Name  Changes,  Persons  authorized  to 
solemnize  marriage. 

Statistical  service 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


270 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


PUBLIC  OFFICE:  REGISTRAR  GENERAL 

Macdonald  Block 
Rm  M2-49,  900  Bay  St 
Toronto  M7A  1Y5 
8:30-5:00  Si 

The  Public  Office,  Registrar  General  provides  walk-in  service  only. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 


WALK-IN  SERVICE  -  BRAMPTON 
1st  Fir,  7765  Hurontario  St 
Brampton  L6W  4S8 
8:30-5:00  @ 

WALK-IN  SERVICE  -  HAMILTON 
Ontario  Government  Bldg 
4th  Fir,  119  King  St  W 
Hamilton  L8P  4Y7 
8:30-  5:00  @ 

WALK-IN  SERVICE  -  KINGSTON 
1  Court  St 

Kingston  K7L  2N4 

WALK-IN  SERVICE  -  KITCHENER 
3rd  Fir,  200  Frederick  St 
Kitchener  N2H  6N9 
8:30-5:00 

WALK-IN  SERVICE  -  LONDON 
Unit  J,  80  Dundas  St 
London  N6A  6A7 
8:30-  5:00  @ 

WALK-IN  SERVICE  -  NORTH  BAY 

Courthouse 

360  Plouffe  St 

North  Bay  P1B  9L5 

8:30  -  5:00  @ 


WALK-IN  SERVICE  -  OTTAWA 

Courthouse 

4th  Fir,  161  Elgin  St 

Ottawa  K2P2K1 

8:30-5:00  0 

WALK-IN  SERVICE  -  ST  CATHARINES 
59  Church  St 
St  Catharines  L2R  3C3 

WALK-IN  SERVICE  -  SUDBURY 
Suite  301,  199  Larch  St 
Sudbury  P3E  5P9 
8:30-5:00  S 

WALK-IN  SERVICE  -  THUNDER  BAY 
2nd  Fir  Suite  201,  189  Red  River  Rd 
Thunder  Bay  P7B  1A2 
8:30-5:00  @ 

WALK-IN  SERVICE  -  WHITBY 
590  Rossland  Rd  E 
Whitby  LIN  9G5 
8:30-5:00  @ 

WALK-IN  SERVICE  -  WINDSOR 
3rd  Fir,  250  Windsor  Ave 
Windsor  N9A  6V9 
8:30-  5:00  @ 


REAL  PROPERTY  REGISTRATION  BRANCH 

University  Ctr 

3rd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)314-4880 

Fax  (416)314-4878 

8:30-  5:00  S 

The  Real  Property  Registration  Branch  manages  and  operates  55  Land  Registry  Offices 
throughout  Ontario  which  register,  store  and  manage  documents,  deeds,  mortgages  and  plans  of 
survey.  Registration  of  real  property  is  done  under  either  the  Land  Titles  system  or  the  Registry 
system.  All  registered  and  deposited  records  are  available  to  the  public  (for  a  fee)  to  search  title 
or  obtain  information  about  the  ownership  of  real  property.  The  land  registration  records  are  being 
automated.  Electronic  search  records  in  relation  to  various  Land  Registry  Offices  is  available 
through  Teranet  Land  Information  Services,  Teraview  gateway  system.  Electronic  registration  via 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


271 


Teraview  is  available  in  many  land  registry  offices  in  Ontario.  You  may  call  Teranet  at  1-800-208- 
5263. 


Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 
Real  Property  -  Access  to  database,  searches,  etc. 

Registration  of  Real  Property  under  either  Registry  Act  or  Land  Titles  Act 


REGIONAL  OFFICES 

EASTERN  REGIONAL  OFFICE 
Beechgrove  Complex 
5 1  Heakes  Lane 
Kingston  K7M9B1 
General  Inquiry  (613)531-5599 
Fax  (613)531-5598 

Fax  (905)372-4758  (Regional  Surveyor, 

Cobourg) 

8:30  -  5:00  @ 

GTA  REGIONAL  OFFICE 
4th  Fir,  20  Dundas  St  W 
Toronto  M5G  2C2 
General  Inquiry  (416)314-4896 
Fax  (416)314-4899 
8:30  -  5:00  S 

BUSINESS  IMPROVEMENT  TEAM 

4th  Fir,  20  Dundas  St  W 
Toronto  M5G  2C2 
General  Inquiry  (416)314-4880 
Fax  (416)314-4899 
8:30  -  5:00  @ 

Real  Property  Registration,  in  conjunction  with  its  private  sector  partner  Teranet,  introduced  in 
January  1999  the  electronic  registration  of  land  related  documents.  This  multi-year  project  will 
implement  electronic  registration  in  55  land  registry  offices  across  the  province.  This  unit  is 
responsible  for  defining  user  requirements,  conducting  testing,  writing  training  and  procedures 
manuals,  conducting  training,  and  providing  client  and  staff  support. 

LAND  REGISTRY  OFFICES 

Besides  providing  land  registration  and  database  search  services,  depending  on  the  specific 
registry  office,  clients  may  obtain  birth,  death,  marriage  or  certified  copies  of  vital  event  records, 
Personal  Property  Security  Registration  registrations  and  inquiries,  access  to  Ontario  Business 
Connects  workstations,  or  endorsement  of  a  business  corporation.  The  land  registration  records  are 
being  automated.  Electronic  search  records  in  relation  to  various  Land  Registry  Offices  is  available 
through  Teranet  Land  Information  Services,  INCS  Teraview  system.  You  may  call  Teranet  at 
1-800-208-5263. 


NORTHERN  REGIONAL  OFFICE 
Suite  302,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)564-41 1 1 
Fax  (705)564-4354 
8:30  -  5:00  S 

WESTERN  REGIONAL  OFFICE 

Courthouse 

Unit  J,  80  Dundas  St 

London  N6A  6A7 

General  Inquiry  (519)675-7767x3 

Fax  (519)675-7771 

8:30  -  5:00  S 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


272 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


ALEXANDRIA  LAND  REGISTRY  OFFICE  (GLENGARRY  #14) 

63  Kenyon  St  W 
PO  Box  668 
Alexandria  KOC  1A0 
General  Inquiry  (613)525-1315 
Fax  (613)525-0509 
8:30  -  5:00 

Alexandria  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  for  the  geographical  area  of  Glengarry. 

ALMONTE  LAND  REGISTRY  OFFICE  (LANARK  #27) 

2  Industrial  Dr 

PO  Box  1180 

Almonte  K0A  1A0 

General  Inquiry  (613)256-1577 

Fax  (613)256-0940 

8:30  -  5:00  S 

Almonte  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  geographical  area  of  Lanark.  Walk-in  clients  can  obtain 
the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services  and  online  access  for  registration  purposes  to  Ontario  Business  Connects.  The 
land  registration  records  in  Almonte  are  being  automated.  Access  to  electronically  search 
automated  records  is  available  in  this  office. 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


BARRIE  LAND  REGISTRY  OFFICE  (SIMCOE  #51) 

Courthouse 

1 14  Worsley  St 

Barrie  L4M  1M1 

General  Inquiry  (705)725-7232 

Fax  (705)725-7246 

8:30  -  5:00  @ 

Barrie  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Simcoe.  The  land  registration 
records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically  search 
automated  records  is  available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional 
services:  Personal  Property  Security  Registration  registrations  and  inquiries  services,  certain 
Business  Corporation  Act  transactions,  online  access  for  registration  purposes  to  Ontario  Business 
Connects,  and  same  day  certificates  and  certified  copies  of  registrations  on  behalf  of  the  Office  of 
the  Registrar  General. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


273 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  BusinessfNon-Profit  Corporations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


BELLEVILLE  LAND  REGISTRY  OFFICE  (HASTINGS  #21) 

15  Victoria  Ave 
Belleville  K8N  1Z5 
General  Inquiry  (613)968-4597 
Fax  (613)968-3606 
8:30-5:00  @ 

Belleville  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  geographical  area  of  Hastings.  Walk-in  clients  can  obtain 
the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services,  order  certificates  and  certified  copies  of  registrations  from  the  office  of  the 
Registrar  General  and  have  their  order  mailed  to  Thunder  Bay  for  action. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


BRACEBRIDGE  LAND  REGISTRY  OFFICE  (MUSKOKA  #35) 

15  Dominion  St  N 
Bracebridge  P1L  2E7 
General  Inquiry  (705)645-4415 
Fax  (705)645-7826 
8:30  -  5:00  SI 

Bracebridge  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Muskoka  district.  Walk-in 
clients  can  obtain  the  following  additional  services:  Personal  Property  Security  Registration 
registrations  and  inquiries  services  and  online  access  for  registration  purposes  to  Ontario  Business 
Connects. 


Services  ottered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


274 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


BRAMPTON  LAND  REGISTRY  OFFICE  (PEEL  #43) 

1st  Fir,  7765  Hurontario  St 
Brampton  L6W  4S8 
General  Inquiry  (905)874-4008 
Fax  (905)874-4012 
8:30-  5:00  E! 

Brampton  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Peel.  The  land  registration  records 
are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically  search  automated 
records  is  available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional  services: 
Personal  Property  Security  Registration  registrations  and  inquiries  services,  certain  Business 
Corporation  Act  transactions,  online  access  for  registration  purposes  to  Ontario  Business  Connects, 
and  same  day  certificates  and  certified  copies  of  registrations  on  behalf  of  the  Office  of  the  Registrar 
General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


BRANTFORD  LAND  REGISTRY  OFFICE  (BRANT  #2) 

Courthouse 
80  Wellington  St 
Brantford  N3T  2L9 
General  Inquiry  (519)752-8321 
(519)752-5571  (PPSR) 

Fax  (519)752-0273 
8:30  -  5:00  S 

Brantford  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  geographical  area  of  Brant.  Some  of  the  land  registration 
records  are  automated.  Access  to  electronically  search  automated  records  is  available  in  this  office. 
Walk-in  clients  can  obtain  the  following  additional  services:  Personal  Property  Security 
Registration  registrations  and  inquiries  services. 

Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


275 


BROCKVILLE  LAND  REGISTRY  OFFICE  (LEEDS  #28) 

7  King  St  W 
Brockville  K6V  3P7 
General  Inquiry  (613)345-5751 
Fax  (613)345-7390 
8:30-5:00  S 

Brockville  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  for  the  geographical  area  of  Leeds.  Walk-in  clients  can  obtain  the  following 
additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries  services  and 
online  access  for  registration  purposes  to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


CAYUGA  LAND  REGISTRY  OFFICE  (HALDIMAND  #18) 

10  Echo  St 

PO  Box  310 

Cayuga  NO  A  1E0 

General  Inquiry  (905)772-3531 

Fax  (905)772-0105 

8:30-5:00  S 

Cayuga  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  geographical  area  of  Haldimand.  Walk-in  clients  can 
obtain  the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


CHATHAM  LAND  REGISTRY  OFFICE  (KENT  #24) 

40  William  St  N 
Chatham  N7M  4L2 
General  Inquiry  (519)352-5520 
Fax  (519)352-3222 
8:30  -  5:00  @ 

Chatham  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Kent.  The  land  registration  records 
are  fully  automated.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal  Property 
Security  Registration  registrations  and  inquiries  services.  Access  to  electronically  search  automated 
records  is  available  in  this  office. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


276 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


COBOURG  LAND  REGISTRY  OFFICE  (NORTHUMBERLAND  #39) 

Fleming  Bldg 
Suite  105,  1005  Elgin  St 
Cobourg  K9A  5J4 
General  Inquiry  (905)372-3813 
Fax  (905)372-4758 
8:30-5:00  @ 

Cobourg  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Northumberland.  Walk-in  clients 
can  obtain  the  following  additional  services:  Personal  Property  Security  Registration  registrations 
and  inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


COCHRANE  LAND  REGISTRY  OFFICE  (COCHRANE  #6) 

Courthouse 

149  4th  Ave 

PO  Box  580 

Cochrane  POL  ICO 

General  Inquiry  (705)272-5791 

Fax  (705)272-2951 

8:30  -  5:00  @ 

Cochrane  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Land  Titles  Act  for  the  district  of  Cochrane.  Walk-in  clients  can  obtain  the  following  additional 
services:  Personal  Property  Security  Registration  registrations  and  inquiries  services. 

Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


277 


CORNWALL  LAND  REGISTRY  OFFICE  (STORMONT  #52) 

127  Sydney  St 
Cornwall  K6H3H1 
General  Inquiry  (613)932-4522 
Fax  (613)932-4524 
8:30-5:00  0 

Cornwall  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  for  the  geographical  area  of  Stormont.  Walk-in  clients  can  obtain  the  following 
additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries  services  and 
online  access  for  registration  purposes  to  Ontario  Business  Connects. 

Services  offered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


FORT  FRANCES  LAND  REGISTRY  OFFICE  (RAINY  RIVER  #48) 

353  Church  St 
Fort  Frances  P9A  1C9 
General  Inquiry  (807)274-5451 
Fax  (807)274-1704 
8:30  -  5:00  El 

Fort  Frances  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  Land  Titles  Act  for  the  Rainy  River  district.  Walk-in  clients  can  obtain  the 
following  additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries 
services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


GODERICH  LAND  REGISTRY  OFFICE  (HURON  #22) 

38  North  St 
Goderich  N7A  2T4 
General  Inquiry  (519)524-9562 
Fax  (519)524-2482 
8:30-5:00  0 

Goderich  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  geographical  area  of  Huron.  Walk-in  clients  can  obtain 
the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services  and  online  access  for  registration  purposes  to  Ontario  Business  Connects.  The 
Land  Registration  Records  have  been  automated.  Some  cottages  ancas  remain  in  the  paper  system 
under  the  Registry  Act.  Access  to  electronically  search  automated  records  is  available  in  this  office. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


278 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


GORE  BAY  LAND  REGISTRY  OFFICE  (MANITOULIN  #31) 

Courthouse 

27  Phipps  St 

Postal  Bag  5 

Gore  Bay  POP  1H0 

General  Inquiry  (705)282-2442 

Fax  (705)282-3245 

8:30-5:00  @ 

Gore  Bay  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  district  of  Manitoulin  Island.  Walk-in  clients  can  obtain 
the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


GUELPH  LAND  REGISTRY  OFFICE  (WELLINGTON  #61) 

1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-3372 
Fax  (519)826-3373 
8:30-5:00  @ 

Guelph  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Wellington.  The  land  registration 
records  are  fully  automated.  Access  to  electronically  search  automated  records  is  available  in  this 
office.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal  Property  Security 
Registration  registrations  and  inquiries  services. 

Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


279 


HAILEYBURY  LAND  REGISTRY  OFFICE  (TIMISKAMING  #54) 

375  Main  St 
PO  Box  159 
Haileybury  POJ  1K0 
General  Inquiry  (705)672-3332 
Fax  (705)672-3906 
8:30-5:00  S 

Haileybury  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  Land  Titles  Act  for  Timiskaming  district.  Walk-in  clients  can  obtain  the 
following  additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries 
services  and  online  access  for  registration  purposes  to  Ontario  Business  Connects. 

Services  offered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


HAMILTON  LAND  REGISTRY  OFFICE  (WENTWORTH  #62) 

Ontario  Government  Bldg 
4th  Fir,  119  King  St  W 
Hamilton  L8P  4Y7 
General  Inquiry  (905)521-7561 
Fax  (905)521-7505 
8:30-5:00  S 

Hamilton  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Wentworth.  The  land  registration 
records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically  search 
automated  records  is  available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional 
services:  Personal  Property  Security  Registration  registrations  and  inquiries  services,  certain 
Business  Corporation  Act  transactions,  and  same  day  certificates  and  certified  copies  of 
registrations  on  behalf  of  the  Office  of  the  Registrar  General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non- Profit  Corporations 
Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


280 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


HAWKESBURY  LAND  REGISTRY  OFFICE  (PRESCOTT  #46) 

179  Main  St  E 
Hawkesbury  K6A  1A1 
General  Inquiry  (613)636-0314 
Fax  (613)636-0772 
8:30-5:00  @ 

Hawkesbury  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Prescott.  Walk-in  clients  can 
obtain  the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

>\ 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


KENORA  LAND  REGISTRY  OFFICE  (KENORA  #23) 

220  Main  St  S 
Kenora  P9N  1T2 
General  Inquiry  (807)468-2794 
Fax  (807)468-2796 
8:30  -  5:00  S 

Kenora  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  the  Kenora  district.  Walk-in  clients  can  obtain  the  following 
additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries  services  and 
online  access  for  registration  purposes  to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/enquiring  against  debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


KINGSTON  LAND  REGISTRY  OFFICE  (FRONTENAC  #13) 

1  Court  St 
Kingston  K7L  2N4 
General  Inquiry  (613)548-6767 
Fax  (613)548-6766 
8:30-5:00  S 

Kingston  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Frontenac.  The  land  registration 
records  are  fully  automated.  Access  to  electronically  search  automated  records  is  available  in  this 
office.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal  Property  Security 
Registration  registrations  and  inquiries  services,  certain  Business  Corporation  Act  transactions,  and 
same  day  certificates  and  certified  copies  of  registrations  on  behalf  of  the  Office  of  the  Registrar 
General. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


281 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Pro  fit  Corporations 
Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


KITCHENER  LAND  REGISTRY  OFFICE  (WATERLOO  #58) 

3rd  Fir,  200  Frederick  St 
Kitchener  N2H  6N9 
General  Inquiry  (519)571-6043 
Fax  (519)571-6067 
8:30  -  5:00  @1 

Kitchener  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Waterloo.  The  land  registration 
records  are  fully  automated.  Access  to  electronically  search  automated  records  is  available  in  this 
office.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal  Property  Security 
Registration  registrations  and  inquiries  services,  certain  Business  Corporation  Act  transactions, 
order  certificates  and  same  day  certificates  and  certified  copies  of  registrations  on  behalf  of  the 
Office  of  the  Registrar  general. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Profit  Corporations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


LINDSAY  LAND  REGISTRY  OFFICE  (VICTORIA  #57) 

Provincial  Court  Bldg 

440  Kent  St  W 

Lindsay  K9V  6G8 

General  Inquiry  (705)324-4912 

Fax  (705)324-6290 

8:30  -  5:00  Si 

Lindsay  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Victoria.  Walk-in  clients  can 
obtain  the  following  Personal  Property  Security  Registration  registrations  and  inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  ana  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


282 


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LONDON  LAND  REGISTRY  OFFICE  (MIDDLESEX  #33) 

Unit  J,  80  Dundas  St 
London  N6A  6A7 
General  Inquiry  (519)675-7600 
Fax  (519)675-7611 
8:30  -  5:00  0 

London  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Middlesex.  The  land  registration 
records  are  fully  automated.  Electronic  registration  is  available.  Remote  electronic  searching  and 
document  submission  is  available  via  Teraview  and  on-site  at  the  LRO.  Walk-in  clients  can  obtain 
the  following  additional  services:  Personal  Property  Security  Registration  registrations  and 
inquiries  services,  certain  Business  Corporation  Act  transactions,  and  same  day  certificates  and 
certified  copies  of  registrations  on  behalf  of  the  Office  of  the  Registrar  General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Profit  Corporations 
Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


METROPOLITAN  TORONTO  LAND  REGISTRY  OFFICE  (LAND  TITLES  #66) 

Atrium  on  Bay 

4th  Fir  Suite  420,  20  Dundas  St  W 

PO  Box  117 

Toronto  M5G  2C2 

General  Inquiry  (416)314-4430 

Fax  (416)314-4453 

8:30-  5:00  0 

Metropolitan  Toronto  Land  Registry  Office  provides  registration  and  client  self  serve  search 
services  under  the  Registry  Act  for  properties  registered  under  Land  Titles  for  the  geographical  area 
of  Metropolitan  Toronto  (the  new  City  of  Toronto).  The  land  registration  records  are  being 
automated.  Access  to  electronically  search  automated  records  is  available  in  this  office. 


Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 


MILTON  LAND  REGISTRY  OFFICE  (HALTON  #20) 

491  Steeles  Ave  E 
Milton  L9T  1Y7 
General  Inquiry  (905)878-7287 
Fax  (905)876-8806 
8:30-5:00  0 

Milton  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Halton.  The  land  registration 
records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically  search 
automated  records  is  available  in  this  office.  A  regulation  was  passed  in  2000  making  electronic 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


283 


registration  of  document  optional  in  Halton.  Walk-in  clients  can  obtain  the  following  additional 
services:  Personal  Property  Security  Registration  registrations  and  inquiries  services. 


Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security'  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


MINDEN  LAND  REGISTRY  OFFICE  (HALIBURTON  #19) 

Newcastle  St 

PO  Box  270 

Minden  KOM  2K0 

General  Inquiry  (705)286-1391 

Fax  (705)286-4324 

8:30  -  5:00  @ 

Minden  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  for  the  geographical  area  of  Haliburton.  In  addition,  this  office  provides  clerical 
services  for  the  local  court  registrar,  the  court  clerk  of  the  provincial  division,  and  the  clerk  of  the 
small  claims  court. 

MORRISBURG  LAND  REGISTRY  OFFICE  (DUNDAS  #8) 

5th  St 

PO  Box  645 
Morrisburg  K0C  1X0 
General  Inquiry  (613)543-2583 
Fax  (613)543-4541 
8:30  -  5:00 

Morrisburg  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  for  the  geographical  area  of  Dundas. 

NAPANEE  LAND  REGISTRY  OFFICE  (LENNOX  #29) 

Dale’s  Plaza 
Unit  10,  2  Dairy  Ave 
Napanee  K7R  3T1 
General  Inquiry  (613)354-3751 
Fax  (613)354-1474 
8:30-5:00  @ 

Napanee  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  for  the  geographical  area  of  Lennox.  Walk-in  clients  can  obtain  Personal  Property 
Security  Registration  registrations  and  inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Storage  Liens  Act 
Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


284 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


NEWMARKET  LAND  REGISTRY  OFFICE  (YORK  REGION  #65) 

Courthouse 

1st  Fir,  50  Eagle  St  W 

Newmarket  L3Y  6B1 

General  Inquiry  (905)895-1561 

Fax  (905)895-6517 

8:30-  5:00  @ 

Newmarket  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  York  Region.  The  land 
registration  records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically 
search  automated  records  is  available  in  this  office.  Walk-in  clients  can  obtain  the  following 
additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries  services, 
order  certificates  and  certified  copies  of  registrations  from  the  Office  of  the  Registrar  General  and 
have  their  order  couriered  to  Thunder  Bay  for  action,  and  online  access  for  registration  purposes 
to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


NORTH  BAY  LAND  REGISTRY  OFFICE  (NIPISSING  #36) 

Courthouse 

360  Plouffe  St 

North  Bay  P1B  9L5 

General  Inquiry  (705)474-2270 

Fax  (705)495-8511 

8:30  -  5:00  @ 

North  Bay  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  Land  Titles  Act  for  the  Nipissing  district.  Walk-in  clients  can  obtain  the 
following  additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries 
services,  certified  copies  of  registrations  on  behalf  of  the  Registrar  General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


285 


ORANGEVILLE  LAND  REGISTRY  OFFICE  (DUFFERIN  #7) 

County  Courthouse 
10  Louisa  St 
Orangeville  L9W  3P9 
General  Inquiry  (519)941-1481 
Fax  (519)941-6444 
8:30-5:00  @1 

Orangeville  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Dufferin.  The  land  registration 
records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically  search 
automated  records  is  available  in  this  office.  Walk-in  clients  can  obtain  Personal  Property  Security 
Registration  registrations  and  inquiries  services  and  online  access  for  registration  purposes  to 
Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/enquiring  against  debtors  in  the  Personal  Property  Security  Enquiry  System 


OTTAWA  LAND  REGISTRY  OFFICE  (OTTAWA-CARLETON  #4) 

Courthouse 

4th  Fir,  161  Elgin  St 

Ottawa  K2P2K1 

General  Inquiry  (613)239-1230 

Fax  (613)239-1422 

8:30  -  5:00  & 

Ottawa  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Ottawa-Carleton.  The  land 
registration  records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically 
search  automated  records  is  available  in  this  office.  Walk-in  clients  can  obtain  the  following 
additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries  services, 
certain  Business  Corporation  Act  transactions,  same  day  certificates  and  certified  copies  of 
registrations  on  behalf  of  the  Office  of  the  Registrar  General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Profit  Corporations 
Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


286 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


OWEN  SOUND  LAND  REGISTRY  OFFICE  (GREY  #16) 

East  Court  Plaza 

Suites  1  &  2,  1555  16th  St  E 

Owen  Sound  N4K  5N3 

General  Inquiry  (519)376-1637 

Fax  (519)376-1639 

8:30  -5:00  0 

Owen  Sound  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  for  the  geographical  area  of  Grey.  Walk-in  clients  can  obtain  the  following 
additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries  services  and 
online  access  for  registration  purposes  to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


PARRY  SOUND  LAND  REGISTRY  OFFICE  (PARRY  SOUND  #42) 

28  Miller  St 
Parry  Sound  P2A  1T1 
General  Inquiry  (705)746-5816 
Fax  (705)746-6517 
8:30-  5:00  0 

Parry  Sound  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  Land  Titles  Act  for  the  district  of  Parry  Sound.  Walk-in  clients  can  obtain  the 
following  additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries 
services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


PEMBROKE  LAND  REGISTRY  OFFICE  (RENFREW  #49) 

400  Pembroke  St  E 
Pembroke  K8A  3K8 
General  Inquiry  (613)732-8331 
Fax  (613)732-0297 
8:30  -  5:00  0 

Pembroke  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  Renfrew  county.  The  land  registration  records  are  fully 
automated.  Access  to  electronically  search  automated  records  is  available  in  this  office.  Walk-in 
clients  can  obtain  the  following  additional  services:  Personal  Property  Security  Registration 
registrations  and  inquiries  services,  and  online  access  for  registration  purposes  to  Ontario  Business 
Connects. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


287 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


PETERBOROUGH  LAND  REGISTRY  OFFICE  (PETERBOROUGH  #45) 

Robinson  PI  South  Tower 
300  Water  St 
PO  Box  7000 
Peterborough  K9J  8M5 
General  Inquiry  (705)755-1342 
Fax  (705)755-1343 
8:30-  5:00  E9 

Peterborough  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Peterborough.  The  land 
registration  records  are  being  automated.  Access  to  electronically  search  automated  records  is 
available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal 
Property  Security  Registration  registrations  and  inquiries  services,  certain  Business  Corporation 
Act  transactions,  and  online  access  for  registration  purposes  to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Incorporation  of  Business/Non-Profit  Corporations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


PICTON  LAND  REGISTRY  OFFICE  (PRINCE  EDWARD  #47) 

1  Pitt  St 

PO  Box  1310 

Picton  K0K2T0 

General  Inquiry  (613)476-3219 

Fax  (613)476-7908 

8:30-5:00  @ 

Picton  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  for  Prince  Edward  County.  Walk-in  clients  can  obtain  Personal  Property  Security 
Registration  registrations  and  inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/enquiring  against  debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


288 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


PRESCOTT  LAND  REGISTRY  OFFICE  (GRENVILLE  #15) 

499  Centre  St 

PO  Box  1660 

Prescott  KOE  1T0 

General  Inquiry  (613)925-3177 

Fax  (613)925-0302 

8:30-5:00  @ 

Prescott  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  for  the  geographical  area  of  Grenville. 

RUSSELL  LAND  REGISTRY  OFFICE  (RUSSELL  #50) 

1122  Concession  St 

PO  Box  10 

Russell  K4R  1C8 

General  Inquiry  (613)445-2138 

Fax  (613)445-0614 

8:30  -  5:00  S 

Russell  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  township  of  Russell,  Cambridge  now  the 
Nation  Municipality,  Clarence  now  the  City  of  Clarence-Rockland. 


Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 


SARNIA  LAND  REGISTRY  OFFICE  (LAMBTON  #25) 

Suite  102,  700  Christina  St  N 
Sarnia  N7V  3C2 
General  Inquiry  (519)337-2393 
Fax  (519)337-8371 
8:30  -  5:00  @ 

Sarnia  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  for  Lambton  county.  Walk-in  clients  can  obtain  the  following  additional  services: 
Personal  Property  Security  Registration  registrations,  certain  Business  Corporation  Act  transactions 
and  inquiries  services  and  online  access  for  registration  purposes  to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Incorporation  of  Business/Non-Profit  Corporations 
Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


289 


SAULT  STE  MARIE  LAND  REGISTRY  OFFICE  (ALGOMA  #1) 

420  Queen  St  E 
PO  Box  550 

Sault  Ste  Marie  P6A  5M8 
General  Inquiry  (705)253-8887 
Fax  (705)253-9245 
8:30  -  5:00  IS 

Sault  Ste  Marie  Land  Registry  Office  provides  registration  and  client  self  serve  search  services 
under  the  Registry  Act  and  the  Land  Titles  Act  for  Algoma  district.  Walk-in  clients  can  obtain  the 
following  additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries 
services,  certain  Business  Corporation  Act  transactions,  online  access  for  registration  purposes  to 
Ontario  Business  Connects  and  same  day  certificates  and  certified  copies  of  registrations  on  behalf 
of  the  Office  of  the  Registrar  General. 

Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business 
Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/enquiring  against  debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


SIMCOE  LAND  REGISTRY  OFFICE  (NORFOLK  #37) 

Courthouse 

2nd  Fir,  530  Queensway  W 

PO  Box  9 

Simcoe  N3Y4K8 

General  Inquiry  (519)426-2216 

Fax  (519)426-9627 

8:30-  5:00  S 

Simcoe  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  Norfolk  county.  Walk-in  clients  can  obtain  Personal  Property 
Security  Registration  registrations  and  inquiries  services. 

Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


ST  CATHARINES  LAND  REGISTRY  OFFICE  (NIAGARA  N  #30) 

59  Church  St 
St  Catharines  L2R  3C3 
General  Inquiry  (905)684-6351 
Fax  (905)684-5874 
8:30-5:00  (3 

St  Catharines  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Niagara  North.  The  land 
registration  records  are  fully  automated.  Access  to  electronically  search  automated  records  is 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal 
Property  Security  Registration  registrations  and  inquiries  services,  on  line  access  for  registration 
purposes  to  Ontario  Business  Connects,  and  same  day  certificates  and  certified  copies  of 
registrations  on  behalf  of  the  Office  of  the  Registrar  General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


ST  THOMAS  LAND  REGISTRY  OFFICE  (ELGIN  #11) 

Courthouse  Block 
4  Wellington  St 
St  Thomas  N5R  2P2 
General  Inquiry  (519)631-3015 
Fax  (519)631-8182 
8:30  -  5:00  S 

St  Thomas  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  Land  Titles  Act  for  Elgin  county.  Walk-in  clients  can  obtain  Personal  Property 
Security  Registration  registrations  and  inquiries  services. 


Services  offered  to  the  Public: 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/enquiring  against  debtors  in  the  Personal  Property  Security  registration  enquiry  System 


STRATFORD  LAND  REGISTRY  OFFICE  (PERTH  #44) 

5  Huron  St 
Stratford  N5A  5S4 
General  Inquiry  (519)271-3343 
Fax  (519)271-2550 
8:30-5:00  S 

Stratford  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  Land  Titles  Act  for  Perth  county.  The  Land  Registration  Records  are  fully 
automated.  Access  to  electronically  search  automated  records  is  available  in  this  office.  Walk-in 
clients  can  obtain  Personal  Property  Security  Registration  registrations  and  inquiries  services. 

Services  offered  to  the  Public: 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  in  terests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


■  > 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


291 


SUDBURY  LAND  REGISTRY  OFFICE  (SUDBURY  #53) 

Suite  301,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)564-4300 
Fax  (705)564-4148 
8:30-5:00  @ 

Sudbury  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  Sudbury  district.  The  land  registration  records  are  being 
automated.  Access  to  electronically  search  automated  records  is  available  in  this  office.  Walk-in 
clients  can  obtain  the  following  additional  services:  Personal  Property  Security  Registration 
registrations  and  inquiries  services,  certain  Business  Corporation  Act  transactions,  same  day 
certificates  and  certified  copies  of  registrations  on  behalf  of  the  Office  of  the  Registrar  General, 
and  online  access  for  registration  purposes  to  Ontario  Business  Connects. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non- Profit  Corporations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


THUNDER  BAY  LAND  REGISTRY  OFFICE  (THUNDER  BAY  #55) 

2nd  Fir  Suite  201,  189  Red  River  Rd 
Thunder  Bay  P7B  1A2 
General  Inquiry  (807)343-7436 
Fax  (807)343-7439 
8:30-5:00  S 

Thunder  Bay  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  Land  Titles  Act  for  Thunder  Bay  district.  Walk-in  clients  can  obtain  the 
following  additional  services:  Personal  Property  Security  Registration  registrations  and  inquiries 
services,  certain  Business  Corporations  Act  transactions,  and  same  day  certificates  and  certified 
copies  of  registrations  on  behalf  of  the  Office  of  the  Registrar  General. 

Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Profit  Corporations 
Ontario  Business  Connects 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


WALKERTON  LAND  REGISTRY  OFFICE  (BRUCE  #3) 

203  Cayley  St 
PO  Box  1690 
Walkerton  NOG  2V0 
General  Inquiry  (519)881-2259 
Fax  (519)881-2322 
8:30  -  5:00  @ 

Walkerton  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  Bruce  county.  Walk-in  clients  can  obtain  Personal 
Property  Security  Registration  registrations  and  inquiries  services. 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Registration  of  security  in  terests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


WELLAND  LAND  REGISTRY  OFFICE  (NIAGARA  S  #59) 

200  Division  St 
Welland  L3B  4A2 
General  Inquiry  (905)735-401 1 
Fax  (905)735-2430 
8:30-  5:00  S 

Welland  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Niagara  South.  The  land 
registration  records  are  being  automated.  Access  to  electronically  search  automated  records  is 
available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional  services:  Personal 
Property  Security  Registration  registrations  and  inquiries  services,  certain  Business  Corporation 
Act  transactions,  and  online  access  for  registration  purposes  to  Ontario  Business  Connects. 

Services  offered  to  the  Public: 

Incorporation  of  Bus ines s/Non- Profit  Corporations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


WHITBY  LAND  REGISTRY  OFFICE  (DURHAM  #40) 

590  Rossland  Rd  E 
Whitby  L1N9G5 
General  Inquiry  (905)665-4007 
Fax  (905)665-5247 
8:30  -  5:00  S 

Whitby  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  the  geographical  area  of  Durham.  The  land  registration 
records  are  fully  automated.  Electronic  registration  is  available.  Access  to  electronically  search 
automated  records  is  available  in  this  office.  Walk-in  clients  can  obtain  the  following  additional 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  afwww.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


293 


services:  Personal  Property  Security  Registration  registrations  and  inquiries  services,  certain 
Business  Corporation  Act  transactions,  same  day  certificates  and  certified  copies  of  registration  on 
behalf  of  the  Office  of  the  Registrar  General  and  online  access  for  registration  purposes  to  Ontatio 
Business  Connects. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Profit  Corporations 
Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


WINDSOR  LAND  REGISTRY  OFFICE  (ESSEX  #12) 

3rd  Fir,  250  Windsor  Ave 
Windsor  N9A  6V9 
General  Inquiry  (519)971-9980 

(519)971-9976  (Personal  Property  Security  Registration) 

Fax  (519)971-9937 
8:30  -  5:00  @ 

Windsor  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under  the 
Registry  Act  and  the  Land  Titles  Act  for  Essex  county.  The  land  registration  records  are  fully 
automated.  Access  to  electronically  search  automated  records  is  available  in  this  office.  Walk-in 
clients  can  obtain  the  following  additional  services:  Personal  Property  Security  Registration 
registrations  and  inquiries  services,  certain  Business  Corporation  Act  transactions,  and  same  day 
certificates  and  certified  copies  of  registrations  on  behalf  of  the  Office  of  the  Registrar  General. 


Services  offered  to  the  Public: 

Certificates,  Certified  copies  of  vital  event  registrations 
Incorporation  of  Business/Non-Profit  Corporations 
Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


WOODSTOCK  LAND  REGISTRY  OFFICE  (OXFORD  #41) 

75  Graham  St 
Woodstock  N4S  6J8 
General  Inquiry  (519)537-6287 
Fax  (519)537-3107 
8:30  -  5:00  S 

Woodstock  Land  Registry  Office  provides  registration  and  client  self  serve  search  services  under 
the  Registry  Act  and  the  Land  Titles  Act  for  Oxford  county.  The  land  registration  records  are  fully 
automated.  Access  to  electronically  search  automated  records  is  available  in  this  office.  Walk-in 
clients  can  obtain  the  following  additional  services:  Personal  Property  Security  Registration 
registrations  and  inquiries  services,  and  online  access  for  registration  purposes  to  Ontario  Business 
Connects. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


Services  offered  to  the  Public: 

Ontario  Business  Connects 

Province  of  Ontario  Land  Registration  Information  System 

Registration  of  security  interests  under  Personal  Property  Security  Act  and  Repair  and  Storage 
Liens  Act 

Searching/Enquiring  Against  Debtors  in  the  Personal  Property  Security  Registration  Enquiry 
System 


TITLE  AND  SURVEY  SERVICES  OFFICE 

University  Ctr 

3rd  Fir,  393  University  Ave 

Toronto  M5G  1E6 

General  Inquiry  (416)314-4882 

Fax  (416)314-4878 

Fax  (705)564-4354  (Sudbury) 

Fax  (905)372-4758  (Cobourg) 

Fax  (905)874-4012  (Brampton) 

Fax  (705)755-1343  (Peterborough) 

Fax  (519)675-7771  (London) 
www.cbs.gov.on.ca 
8:30-5:00  @ 

The  Title  and  Survey  Services  Office  of  Registration  Division  is  responsible  for  setting  policy  and 
standards  for  the  registration  of  documents  and  plans  in  the  land  registration  system  for  the 
Province  of  Ontario.  The  office  also  provides  support  to  55  Land  Registry  Offices  and  their  clients 
for  resolution  of  complex  legal  and  survey  issues  arising  from  registration  of  documents  and  plans 
under  the  Acts  administered  by  the  Real  Property  Registration  Branch.  In  addition,  the  section  deals 
with  survey  issues  and  related  applications,  e.g.,  the  Boundaries  Act,  First  Application  to  Land 
Titles. 

STRATEGIC  CORPORATE  SUPPORT  DIVISION 

Eaton  Tower 
34th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8460 
Fax  (416)326-8461 
8:30-5:00  @ 

The  Strategic  Corporate  Support  Division  is  a  service  organization  driven  by  corporate  and  ministry 
agendas.  The  Division  works  in  partnership  with  clients  and  stakeholders  to  assist  the  ministry  in 
achieving  its  objectives.  Division  responsibilities  include  business  planning  and  resource 
management,  modern  controllership,  decision  support  involving  enterprise  IT  priorities  and 
corporate  reporting,  finance  administration,  strategic  HR  leadership  support  and  program 
evaluation  and  transformation  toward  strategic  change,  as  well  as  HR  service  delivery,  service 
management  with  ministry  service  providers  and  facilities  management.  The  Assistant  Deputy 
Minister  also  administers  the  implementation  of,  and  compliance  with,  the  Freedom  of  Information 
and  Protection  of  Privacy  Act  and  the  French  Language  Services  Act. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


295 


BUSINESS  PLANNING  AND  FINANCIAL  MANAGEMENT  BRANCH 

Eaton  Tower 

34th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-0290 

Fax  (416)326-8979  (Financial  Management) 

Fax  (416)326-8461  (Director) 

8:30-5:00  @ 

This  Branch  focuses  on  three  key  areas:  strategic  business  planning,  business  analysis  and 
consulting;  modem  controllership  and  provision  of  oversight  and  compliance  functions;  and 
decision  support,  which  involves  implementation  of  enterprise  technology  priorities  and  corporate 
reporting. 

FREEDOM  OF  INFORMATION  AND  PROTECTION  OF  PRIVACY  OFFICE 

Eaton  Tower 

34th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8463 

Fax  (416)326-8461 

8:30  -  5:00  @ 

The  Freedom  of  Information  and  Protection  of  Privacy  Office  is  responsible  for  the  coordination, 
administration  and  implementation  of  the  Freedom  of  Information  and  Protection  of  Privacy  Act 
within  the  ministry  and  its  affiliated  agencies.  The  office  responds  to  requests  for  information  made 
under  the  Act;  establishes  and  collects  fees  in  accordance  with  the  Act;  provides  advice  and  training 
to  ministry  staff  on  the  requirements  of  the  Act;  monitors  and  recommends  policies  and  procedures 
for  collecting  and  releasing  information;  and  ensures  adherence  to  privacy  provisions  and  other 
legislative  requirements  of  the  Act.  The  office  also  liaises  with  the  Information  and  Privacy 
Commission  regarding  appeals,  inquiries  and  investigations.  A  public  reading  room  for  the  review 
of  manuals  and  other  information  is  open  during  regular  office  hours  on  the  34th  Floor  at  250  Yonge 
Street,  Toronto,  Ontario. 

SERVICE  MANAGEMENT  AND  SERVICE  DELIVERY  BRANCH 

Eaton  Tower 

34th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8891 

Fax  (416)326-8932 

8:00  -  5:00  S 

The  Service  Management  and  Service  Delivery  Branch  manages  the  relationship  with  service 
providers  and  is  responsible  for  human  resources  services  delivery,  facilities  management  and 
corporate  services  such  as  security,  emergency  procedures,  records  management  and  delivery  of 
building  services. 

FACILITIES  MANAGEMENT  SERVICES 

Eaton  Tower 
34th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8764 
Fax  (416)326-8776  E S 

The  Facilities  Management  Services  section  of  the  Service  Management  and  Service  Delivery 
Branch  is  responsible  for  planning  and  managing  accommodation  projects  and  telecommunication 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


services.  It  also  provides  general  services  such  as  managing  the  delivery  of  building  services, 
security,  emergency  procedures  and  records  management. 

HUMAN  RESOURCES  SERVICE  DELIVERY 

Eaton  Tower 

34th  Fir,  250  Yonge  St 

Toronto  M5B  2N5 

General  Inquiry  (416)326-8891 

Fax  (416)326-8932 

8:30  -  5:00  S 

The  Human  Resources  Service  Delivery  section  of  the  Service  Management  and  Delivery  Branch 
is  responsible  for  the  provision  of  labour  relations,  recruitment,  job  classification,  WIN 
implementation  and  direct  program  administration. 

LEADERSHIP  SUPPORT  OFFICE 

Eaton  Tower 
34th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-8898 
8:00-5:00  S 

The  Leadership  Support  Office  unit  provides  leadership  support,  including  strategic  HR  planning, 
leadership  development,  learning  and  development  and  HR  support  to  change  initiatives. 

PROGRAM  EVALUATION  AND  TRANSFORMATION  OFFICE 

Eaton  Tower 
33rd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-7001 
8:00  -  5:00  @ 

The  Program  Evaluation  and  Transformation  Office  of  the  Strategic  Change  Branch  evaluates 
ministry  enterprise  businesses  and  facilitates  the  transition  to  more  effective  service  models 
throughout  the  Ontario  Public  Service. 

QUALITY  ASSURANCE  OFFICE 

Eaton  Tower 
34th  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-5670 
8:00  -  5:00  0 

The  Quality  Assurance  Office  assists  ministry  branches  develop  performance  measures,  undertakes 
customer  survice  surveys  and  provides  advice  regarding  quality  assurance  initiatives. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


297 


AGENCIES,  BOARDS  AND  COMMISSIONS 

ALCOHOL  AND  GAMING  COMMISSION  OF  ONTARIO 

Atrium  on  Bay 

20  Dundas  St  W 

Toronto  M5G  2N6 

General  Inquiry  (416)326-8700 

Toll  Free  1-800-522-2876 

www.agco.on.ca 

8:30-5:00  & 

The  Alcohol  and  Gaming  Commission  of  Ontario  (AGCO)  is  a  regulatory  body  having  jurisdiction 
over  the  Gaming  Control  Act,  1992,  Liquor  Licence  Act  and  the  Wine  Content  Act.  Pursuant  to 
these  Acts,  the  AGCO  licences  and  regulates  charitable  and  casino  gaming,  lottery  schemes, 
bingos,  raffles,  break  open  tickets  as  well  as  casino  employees  and  suppliers  of  goods  and  services 
to  casinos.  Further,  the  AGCO  licences  and  regulates  the  sale  and  service  of  liquor  and  liquor 
licenced  premises  and  Special  Occasion  Permit  events. 

Services  offered  to  the  Public: 

Gaming  Control  Act,  1 992 

Liquor  Enforcement 

Liquor  Licences 

Manufacturer’s  Licence 

Manufacturer’ s  Representative  Licence 

Order-in-Council  2688/93 

Special  Occasion  Permit 


REGIONAL  OFFICES 

BROCKVILLE  DISTRICT  OFFICE 
Suite  204,  133  King  StW 
Brockville  K6V6Z1 
General  Inquiry  (613)498-6222 
Fax  (613)498-1021 
8:00-4:00  Si 

LONDON  DISTRICT  OFFICE 
Suite  201,  150  Dufferin  Ave 
London  N6A  5N6 
Toll  Free  1-800-522-2876 
Fax  (519)675-7749 
8:00-4:00  S 

NIAGARA  DISTRICT  OFFICE 
The  Acres  House 
4th  Fir,  4342  Queen  St 
Niagara  Falls  L2E  7J7 
Toll  Free  1-800-522-2876 
Fax  (905)374-2631 
8:30-5:00  @ 


ORILLIA  DISTRICT  OFFICE 
Cottage  “C” 

3rd  Fir,  700  Memorial  Ave 
Orillia  L3V  6H1 
Toll  Free  1-800-522-2876 
Fax  (705)329-6732 
8:00-4:00  & 

OTTAWA  DISTICT  OFFICE 
Emerald  Plaza 

5th  Fir  Suite  500,  1547  Merivale  Rd 
Nepean  K2G  4V3 
General  Inquiry  (613)274-0000 
Fax  (613)274-0103 
8:00-4:00  @ 

SAULT  STE  MARIE  DISTRICT  OFFICE 

The  Queens  Ctr 

Suite  203,  477  Queen  St  E 

Sault  Ste  Marie  P6A  1Z5 

General  Inquiry  (705)946-6552 

Fax  (705)946-6557 

8:00-4:00  S 


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MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


SUDBURY  DISTRICT  OFFICE 
Suite  1001,  199  Larch  St 
Sudbury  P3E  5P9 
Toll  Free  1-800-522-2876 
Fax  (705)564-6898 
8:00-4:00  0 

THUNDER  BAY  DISTRICT  OFFICE 
Suite  206,  189  Red  River  Rd 
Thunder  Bay  P7B  1A2 
General  Inquiry  (807)343-7527 
Fax  (807)343-7524 
8:00  -  4:00  0 


LICENCE  APPEAL  TRIBUNAL 

CIBC  Bldg 

12th  Fir,  1  St  Clair  Ave  W 
Toronto  M4V  1K6 
General  Inquiry  (416)314-4260 
Toll  Free  1-800-255-2214 
Fax  (416)314-4270 
Fax  (416)314-6307 
Toll  Free  Fax  1-800-720-5292 
8:15-4:30  0 

The  Licence  Appeal  Tribunal  is  an  adjudicative  tribunal  created  on  April  1,  2000,  under  the 
Licence  Appeal  Tribunal  Act.  The  Tribunal  provides  for  an  impartial,  independent  means  to  appeal 
decisions  concerning  compensation  claims  and  licensing  activities  regulated  by  the  Ministry  of 
Consumer  and  Business  Services,  the  Ministry  of  Transportation,  the  Ministry  of  Community, 
Family  and  Children’s  Services  and  the  Ministry  of  Training,  Colleges  and  Universities.  The 
Tribunal  carries  on  the  duties  of  the  licensing  appeal  responsibility  of  the  Child  and  Family  Services 
Review  Board,  the  Commercial  Registration  Appeal  Tribunal,  the  Licence  Suspension  Appeal 
Board  and  the  Private  Vocational  School  Review  Board. 


Services  offered  to  the  Public: 

Appeal  Tribunal 


LIQUOR  CONTROL  BOARD  OF  ONTARIO 

55  Lakeshore  Blvd  E 
Toronto  M5E  1A4 
Toll  Free  1-800-668-5226 
www.lcbo.com 

The  Liquor  Control  Board  controls  the  production,  importation,  distribution  and  sale  of  alcoholic 
beverages  in  Ontario. 


Services  offered  to  the  Public: 

IMAGE  Books 

LCBO  Brand  List  With  Vendor  and  Agent  Names 

LCBO  List  of  Consignment  Agents 

LCBO  Ontario  Agent  List 

LCBO  People  Places  Numbers 

LCBO  Store  Name  and  Address  Directory 


WINDSOR  DISTRICT  OFFICE 
4th  Fir,  250  Windsor  Ave 
Windsor  N9A  6V9 
Toll  Free  1-800-522-2876 
Fax  (519)258-7002 
8:00  -  4:00 

TORONTO-HEAD  OFFICE 
Atrium  on  Bay 
8th  Fir,  20  Dundas  St  W 
Toronto  M5G  2N6 
General  Inquiry  (416)326-0330 
Fax  (416)326-0300 
8:30-5:00  0 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


299 


ONTARIO  FILM  REVIEW  BOARD 

1075  Millwood  Rd 
Toronto  M4G  1X6 
General  Inquiry  (416)314-3626 
Fax  (416)314-3632 
www.ofrb.gov.on.ca 
8:30  -  5:00 

The  Ontario  Film  Review  Board  is  an  independent  agency  of  the  Ministry  of  Consumer  and 
Business  Services.  The  Board  approves  and  classifies  all  films  and  videos  and  all  advertising  for 
exhibition  or  distribution  in  Ontario.  The  Board’s  mission  statement  is  to  reflect  the  diverse 
communities  of  Ontario  by  striving  to  reach  consensus  in  the  classification  of  films  and  videos, 
and  to  assist  the  public  in  making  informed  viewing  decisions. 


Services  offered  to  the  Public: 

Approval  and  Classification  of  Films  and  Videos 


ONTARIO  RACING  COMMISSION 

9th  Fir,  20  Dundas  St  W 
Toronto  M5G  2C2 
General  Inquiry  (416)327-0520 
Fax  (416)325-3478 
8:30-5:00  @ 

The  Ontario  Racing  Commission  (ORC)  was  established  under  the  Racing  Commission  Act  in 
1950  to  govern,  direct,  control  and  regulate  horse  racing  in  the  province.  The  ORC  licenses  all  race 
track  operators,  teletheatre  locations  and  all  racing  participants.  Rules  of  racing  are  developed  and 
enforced  by  the  ORC,  which  holds  public  hearings  on  any  appeals  or  rulings  issued  by 
Commission  Judges  or  Stewards  officiating  at  races.  The  ORC  also  approves  the  dates  a  race  track 
can  operate.  The  ORC  can  be  contacted  to  provide  information  regarding  when  and  where  racing 
is  being  conducted,  licensing  requirements  and  any  general  inquiries  on  the  racing  and  breeding 
industry. 

Services  offered  to  the  Public: 

Information  Services 
Licence  to  Participate  in  Racing 


ACTS 

Alcohol  and  Gaming  Regulation  and  Public  Protection  Act,  1996 
Apportionment  Act 

Arthur  Wishort  Act  (Franchise  Disclosure),  2000 

Assignments  and  Preferences  Act 

Athletics  Control  Act 

Bailiffs  Act 

Boundaries  Act 

Business  Corporations  Act 

Business  Names  Act 

Business  Practices  Act 

Business  Regulation  Reform  Act,  1994 

Cemeteries  Act  (Revised) 

Certification  of  Titles  Act 
Change  of  Name  Act 
Collection  Agencies  Act 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


300 


MINISTRY  OF  CONSUMER  AND  BUSINESS  SERVICES 


Condominium  Act,  1998 
Consumer  Protection  Act 
Consumer  Protection  Bureau  Act 
Consumer  Reporting  Act 
Corporations  Act 
Corporations  Information  Act 
Debt  Collectors  Act 
Discriminatory  Business  Practices  Act 
Electricity  Act 
Electronic  Registration  Act 
Extra-Provincial  Corporations  Act 
Factors  Act 

Funeral  Directors  and  Establishments  Act 

Gaming  Control  Act,  1992 

Horse  Riding  Safety  Act,  2001 

Land  Registration  Reform  Act 

Land  Titles  Act 

Licence  Appeal  Tribunal  Act 

Limited  Partnerships  Act 

Liquor  Control  Act 

Liquor  Licence  Act 

Loan  Brokers  Act 

Marriage  Act 

Ministry  of  Consumer  and  Business  Services  Act 

Motor  Vehicle  Dealers  Act 

Motor  Vehicle  Repair  Act 

Official  Notices  Publication  Act 

Ontario  New  Home  Warranties  Plan  Act 

Paperback  and  Periodical  Distributors  Act 

Partnerships  Act 

Personal  Property  Security  Act 

Petroleum  Products  Price  Freeze  Act,  1975 

Prepaid  Services  Act 

Racing  Commission  Act,  2000 

Real  Estate  and  Business  Brokers  Act 

Registry  Act 

Repair  and  Storage  Liens  Act 

Residential  Complex  Sales  Representation  Act 

Retail  Business  Holidays  Act 

Safety  and  Consumer  Statutes  Administration  Act 

Technical  Standards  and  Safety  Act,  2000 

Theatres  Act 

Travel  Industry  Act 

Vital  Statistics  Act 

Vitners  Quality  Alliance  Act,  1999 

Wine  Content  Act  and  Labelling  Act,  2000 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


301 


MINISTRY  OF  CULTURE 

Ferguson  Block 

12th  Fir,  77  Wellesley  St  W 

Toronto  M7A  1N3 

General  Inquiry  (416)326-1234 

www.culture.gov.on.ca  E3 

The  Ministry  of  Culture  is  responsible  for  the  development  of  policies  and  programs  and  the 
operation  of  programs  related  to  arts,  cultural  industries,  heritage  sectors  and  public  libraries  in 
Ontario.  It  oversees  program  and  financial  liaison  with  the  ministry’s  eleven  cultural  agencies  and 
two  library  agencies 

DEPUTY  MINISTER 

COMMUNICATIONS  BRANCH 

Hearst  Block 
9th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)326-9326 
Fax  (416)325-5968  S 

Reporting  to  the  Deputy  Minister,  the  Communications  Branch  provides  leadership  in 
communicating  the  ministry’s  programs  and  policies  related  to  its  core  businesses  and  to  the 
government’s  corporate  communications  agenda.  The  branch  supports  the  Minister,  Deputy 
Minister  and  senior  ministry  staff  in  handling  contentious  issues,  in  responding  to  public  inquiries, 
in  evaluating  and  implementing  communication  plans.  The  branch  also  advises  on,  and  organizes 
the  Minister’s,  Parliamentary  Assistant’s  and  Deputy  Minister’s  participation  in  public  events.  The 
media,  the  general  public  and  the  many  Ontario  businesses  that  depend  on  the  tourism  industry  are 
also  serviced  by  the  Communications  Branch  through  the  publication  of  news  releases,  internet 
sites,  and  the  hosting  of  special  events  and  announcements  related  to  the  ministry’s  core  businesses. 

CORPORATE  POLICY  UNIT 

Ferguson  Block 

9th  Fir,  77  Wellesley  St  W 

Toronto  M7A  1N3 

General  Inquiry  (416)325-8292 

Fax  (416)325-8568 

8:00  -  5:00 

The  Corporate  Policy  Unit  provides  the  Ministers  and  Deputy  Ministers  with  high-quality  and 
timely  policy  advice  on  Cabinet,  senior  committee  agendas  and  related  business.  The  unit  leads  the 
review  and  analysis  of  Cabinet  submissions,  legislation  and  policy  proposals  initiated  by  other 
ministries  to  identify,  evaluate  and  develop  recommendations  on  potential  impact  on  ministries’ 
policies,  programs  and  clients.  The  unit  acts  as  the  primary  Ministry  of  Culture  and  Ministry  of 
Tourism  and  Recreation  contact  with  Cabinet  Office  on  Cabinet  agenda  issues  and  works  with  the 
ministry  staff  to  develop  quality  submissions  that  meet  central  agency  requirements  for  policy  and 
communications  analysis.  The  unit  liaises  with  other  ministries  and  participates  on  inter-ministerial 
committees  to  represent  the  Ministry  of  Culture  and  the  Ministry  of  Tourism  and  Recreation’s 
policy  positions  and  pro  corporate  policy  advice  and  briefings. 


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302 


MINISTRY  OF  CULTURE 


CULTURE  DIVISION 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7265 
8:30-5:00  @ 

The  Culture  Division  is  responsible  for  the  development  of  policies  and  programs  and  the  operation 
of  programs  related  to  the  arts,  cultural  industries,  heritage  sectors  and  public  libraries  in  Ontario. 
They  oversee  program  and  financial  liaison  with  the  ministry’s  eleven  cultural  agencies  and  two 
library  agencies. 

ARTS  AND  CULTURAL  INDUSTRIES  UNIT 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7747 
Fax  (416)314-7091 
9:00  -  5:00  IS 

The  Arts  and  Cultural  Industries  Unit  generates  policies  to  promote  the  cultural  vitality  of  Ontario, 
fosters  links  with  other  departments  across  government  and  advises  on  sector  strategies  for 
economic  success.  The  unit  also  delivers  a  variety  of  programs  including  operating  support  for 
eligible  Arts  Service  Organizations  and  assists  partnerships  designed  to  increase  self-sufficiency 
through  the  Cultural  Strategic  Investment  Fund.  Policy  and  program  areas  serve  to  advise  and 
research  many  cultural  areas,  including  book  publishing,  magazine  publishing,  sound  recording, 
film  and  TV,  digital  media,  visual  arts,  theatre,  dance  and  literature,  so  that  Ontario’s  creative 
community  may  continue  to  thrive  and  prosper. 

CULTURE  AGENCIES  UNIT 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-8717 
Fax  (416)314-7460 
9:00-5:00  H 

The  Culture  Agencies  Unit  is  responsible  for  fiscal,  policy  and  program  liaison  with  12  agencies 
of  the  ministry.  The  agencies  are:  the  Art  Gallery  of  Ontario,  McMichael  Canadian  Art  Collection, 
Ontario  Arts  Council,  Ontario  Heritage  Foundation,  Ontario  Media  Development  Corporation, 
Ontario  Science  Centre,  Ontario  Trillium  Foundation,  Royal  Botanical  Gardens,  Royal  Ontario 
Museum  and  Science  North.  The  unit  is  also  responsible  for  the  accountability  relationship  with 
the  Southern  Ontario  Library  Service  and  the  Ontario  Library  Service  -  North. 

HERITAGE  AND  LIBRARIES  BRANCH 

4th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7358 
Fax  (416)314-7635 
9:00  -  5:00  S 

The  Heritage  and  Libraries  Branch  protects  Ontario’s  heritage  in  order  to  maximize  its  contribution 
to  the  province’s  economic  and  social  vitality  and  provides  leadership  to  public  libraries  and  library 
agencies  to  develop  accessible,  equitable  and  empowering  information  and  library  services  for  the 
people  of  Ontario. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


303 


HERITAGE  OPERATIONS 

4th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7148 
General  Inquiry  (416)314-7155 
Fax  (613)244-4282  (Ottawa) 

Fax  (519)675-7777  (London) 

Fax  (416)314-7175 
9:00  -  5:00  0 

The  Heritage  Operations  Unit  performs  regulatory,  planning  and  educational  functions  related  to 
archaeologicaLand  cultural  resource  management.  These  functions  are  outlined  in  the  Ontario 
Heritage  Act,  and  support  resources  conservation  under  the  Planning  Act  and  the  Environmental 
Assessment  Act  and  other  pieces  of  legislation.  The  unit  maintains  a  database  of  the  16,000  known 
archaeological  sites  in  Ontario.  Through  three  regional  archaeology  offices,  the  unit  assists 
communities  and  groups  in  identifying,  conserving  and  managing  marine  and  land-based 
archaeological  resources,  and  provides  technical  assistance  to  projects  that  encourage  education  and 
training  in  archaeological  research  and  resource  conservation.  Specialized  advisory  services  and 
funding  assistance  is  provided  to  a  wide  range  of  heritage  groups  including  community  museums, 
local  historical  societies  and  other  heritage  organizations.  Archaeological  licences  are  provided 
through  this  unit. 

HERITAGE  POLICY  AND  PROGRAM  DEVELOPMENT 

4th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7136 
(416)314-7137  (Conservation  Review  Board) 

Fax  (416)314-7790 
9:00  -  5:00  0 

Heritage  Policy  and  Program  Development  unit  advises  other  provincial  ministries,  municipalities, 
Municipal  Heritage  Committees,  heritage  organizations  and  the  private  sector  on  heritage 
conservation  and  planning,  provides  technical  assistance  on  architectural  conservation  practices 
and  techniques  and  develops  policies  and  programs  to  promote  heritage  conservation  in  Ontario. 
The  unit  maintains  a  register  of  designated  heritage  properties.  The  unit  provides  support  to  the 
Conservation  Review  Board,  an  agency  of  the  Ministry  of  Culture. 

LIBRARIES 

4th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7620 
Fax  (416)314-7635 
9:00  -  5:00  0 

The  Libraries  unit  administers  the  Public  Libraries  Act,  develops  and  evaluates  provincial  policies 
on  library  services,  provides  consultative  support  and  administers  grant  and  pay  equity  programs 
and  the  Public  Library  Service  Awards.  The  unit  partners  with  two  agencies:  the  Ontario  Library 
Service  -  North  and  the  Southern  Ontario  Library  Service,  which  deliver  programs  and  services  for 
the  ministry. 


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304 


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MINISTRY  OF  CULTURE 


INTERNAL  AUDIT  SERVICES 

2nd  Fir,  777  Bay  St 
Toronto  M5G  2E5 
General  Inquiry  (416)585-6560 
Fax  (416)585-7377 
8:30-4:45  El 

Internal  Audit  Services  is  an  independent,  objective  assurance  and  consulting  activity  designed  to 
add  value  and  improve  the  operations  of  the  Ministries  of  Citizenship,  Tourism  and  Recreation,  and 
Culture.  Internal  Audit  Services  helps  these  ministries  accomplish  their  objectives  by  bringing  a 
systematic,  disciplined  approach  to  evaluate  and  improve  the  effectiveness  of  risk  management, 
control  and  governance. 

REGIONAL  AND  CORPORATE  SERVICES  DIVISION 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (4 1 6)3 1 4-73 1 1 
Fax  (416)314-7313 
8:30-4:45  @ 

The  Regional  and  Corporate  Services  Division  provides  legal,  financial,  human  resources  and 
administrative  services  and  advice  to  Deputy  Ministers  and  program  divisions  of  the  Ministry  of 
Citizenship,  Ministry  of  Culture  and  Ministry  of  Tourism  and  Recreation  as  required,  for  the 
efficient  operation  of  each  ministry.  It  also  provides  regional  support  services  to  the  ministries’ 
program  areas  of  tourism,  culture,  citizenship,  seniors,  women,  and  sport  and  recreation.  This 
includes  the  coordination  of  specialized  systems  and  technical  support  and  the  development  and 
implementation  of  the  ministries’  management  improvement  initiatives.  It  executes  a  number  of 
control  functions  and  services  as  the  ministries’  liaison  with  Management  Board  of  Cabinet. 

CORPORATE  RESOURCES  BRANCH 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6136 
Fax  (416)314-4968 
8:30-4:45  S 

The  Corporate  Resources  Branch  provides  advice  on  business  and  fiscal  planning,  accounting, 
modern  controllership,  facilities  management,  and  related  financial  and  administrative  matters  to 
the  Ministry  of  Citizenship,  Ministry  of  Culture,  and  Ministry  of  Tourism  and  Recreation.  The 
Facilities,  Information  and  Records  Management  Unit  is  responsible  for  facilities  and  assets 
management,  Freedom  of  Information/Protection  of  Privacy,  print  services,  and  records 
management.  The  Business  and  Fiscal  Planning  Unit  is  responsible  for  budget  management, 
financial  analysis  and  business  planning.  The  Accounting  and  Controllership  Unit  is  responsible 
for  financial  systems  and  reporting,  modern  controllership  and  service  management. 

FREEDOM  OF  INFORMATION/PROTECTION  OF  PRIVACY  ACT 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7094 
Fax  (416)314-7722 
8:00  -  4:30  S 

The  Freedom  of  Information/Protection  of  Privacy  Unit  administers  the  Freedom  of  Information 
and  Protection  of  Privacy  Act  within  the  Ministry  of  Citizenship,  Ministry  of  Culture  and  Ministry 
of  Tourism  and  Recreation.  Assistance  to  the  public  in  locating  certain  records  or  processing 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


305 


requests  is  available  from  the  Freedom  of  Information/Protection  of  Privacy  Office.  Services 
provided  to  the  public  include  various  bilingual  publications  such  as  a  Directory  of  Records  for 
provincial  government  institutions,  a  Directory  of  Institutions  covered  by  the  legislation  and 
brochures  explaining  the  freedom  of  information  and  privacy  legislation. 

HUMAN  RESOURCES  BRANCH 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6078 
Fax  (416)325-6371 
8:30-4:45  @1 

Human  Resources  Branch  provides  strategic  consulting  and  human  resource  planning  services  to 
executive  and  line  managers.  It  provides  interpretation  and  advice  on  human  resource  policies  and 
procedures,  collective  agreement  administration,  health  and  safety  services,  position  classification, 
recruitment,  organizational  design,  human  resources  planning  and  learning  services,  and  French 
language  services  for  the  Ministry  of  Citizenship,  Ministry  of  Culture  and  Ministry  of  Tourism  and 
Recreation.  In  addition,  it  coordinates  the  Ontario  Works  and  Special  Employment  Program  for  the 
Ministries  of  Tourism  and  Recreation  and  Culture. 

LEGAL  SERVICES  BRANCH 

5th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7025 
Fax  (416)314-7038 
9:00-5:00  S 

The  Legal  Services  Branch  provides  strategic  legal  advice  and  services  to  the  Ministry  of 
Citizenship,  the  Ministry  of  Culture,  and  the  Ministry  of  Tourism  and  Recreation  and  certain  of  their 
agencies  to  assist  them  in  meeting  their  business  goals  and  corporate  initiatives.  Principal  areas  of 
law  include  commercial,  corporate,  real  property,  intellectual  property,  human  rights, 
administrative  and  contract. 

REGIONAL  SERVICES  BRANCH 

3rd  Fir,  Suite  300,  123  Edward  St 

Toronto  M7A  2R9 

General  Inquiry  (416)314-0738 

TTY  (416)314-6687 

TTY  Toll  Free  1-800-855-0511 

Fax  (416)314-6686 

8:30  -  5:00  @1 

Regional  Services  Branch  provides  value-added  consulting  and  delivery  services  to  program  areas 
of  the  Ministry  of  Citizenship,  Ministry  of  Culture  and  Ministry  of  Tourism  and  Recreation. 

CENTRAL  AREA 

5th  Fir,  180  Dundas  St  W 
Toronto  M7A  2R9 
General  Inquiry  (416)314-6044 
Toll  Free  1-877-395-4105 
Fax  (416)314-2024 
8:30  -  5:00 


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306 


MINISTRY  OF  CULTURE 


HAMILTON  OFFICE 
14th  Fir,  119  King  StW 
Hamilton  L8P4Y7 
General  Inquiry  (905)704-3950 
Toll  Free  1-877-395-4105 
Fax  (905)521-7398 
8:30-4:45  (3 

MIDHURST  OFFICE 
2284  Nursery  Rd 
Midhurst  L0L  1X0 
Toll  Free  1-877-395-4105 
Fax  (705)739-6697 
8:30-4:45  @ 

NORTHERN  AREA 

Suite  334,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)475-1683 
Toll  Free  1-800-465-6861 
Fax  (807)475-1297 
8:30  -  4:45 

DRYDEN  OFFICE 
Ontario  Government  Bldg 
479  Government  Rd 
PO  Box  3000 
Dryden  P8N  3B3 
General  Inquiry  (807)223-8682 
Toll  Free  1-800-525-8785 
Fax  (807)223-8502 
8:30-4:45  S 

KENORA  OFFICE 

810  Robertson  St 

Kenora  P9N  4J4 

General  Inquiry  (807)468-2450 

Toll  Free  1-800-465-1108 

Fax  (807)468-2788 

8:30-4:45  S 

NORTH  BAY  OFFICE 
447  McKeown  Ave 
North  Bay  P1B  9S9 
General  Inquiry  (705)494-4182 
Toll  Free  1-800-461-9563 
Fax  (705)494-4069 
8:30-4:45  H 


ST  CATHARINES  OFFICE 
9th  Fir,  301  St  Paul  St 
St  Catharines  L2R  7R4 
General  Inquiry  (905)704-3950 
Toll  Free  1-800-263-2441 
Fax  (905)704-3955 
8:30-4:45  S 


SAULT  STE  MARIE  OFFICE 

Roberta  Bondar  PI 

Suite  200,  70  Foster  Dr 

Sault  Ste  Marie  P6A  6V8 

General  Inquiry  (705)945-5885 

Toll  Free  1-800-461-7284  (Within  Area  Code 

705) 

Fax  (705)945-5931 
8:30-4:45  0 

SIOUX  LOOKOUT  OFFICE 
62  Queen  St 
PO  Box  267 

Sioux  Lookout  P9T  1  A3 

General  Inquiry  (807)737-1018 
Toll  Free  1-800-529-6619 
Fax  (807)737-3419 
8:30-4:45 

.SUDBURY  OFFICE 
Ontario  Government  Bldg 
Suite  401,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)564-3035 
Toll  Free  1-800-461-4004 
Fax  (705)564-3043 
8:30-4:45  S 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


307 


THUNDER  BAY  OFFICE 
Suite  334,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)475-1683 
Toll  Free  1-800-465-6861 
Fax  (807)475-1297 
8:30-4:45  S 


SOUTHEAST  AREA 

1st  Fir,  530  Tremblay  Rd 
Ottawa  K1G6B7 
General  Inquiry  (613)742-3360 
Toll  Free  1-800-267-9340 
Fax  (613)742-5300 
8:30  -  4:45 

BRACEBRIDGE  OFFICE 
15  Dominion  St 
Bracebridge  P1L2E7 
General  Inquiry  (705)646-0641 
Toll  Free  1-800-360-1304 
Fax  (705)646-0544 

HUNTSVILLE  OFFICE 
207  Main  St  W 
Huntsville  P1H  1Z9 
General  Inquiry  (705)789-4448 
Fax  (705)789-9533 
8:30-4:45  S 

KINGSTON  OFFICE 
Ontario  Government  Bldg  Beechgrove 
Complex 
'  5 1  Heakes  Lane 
Kingston  K7M9B1 
General  Inquiry  (613)531-5580 
Toll  Free  1-800-293-7543 
Fax  (613)531-5585 
8:30-4:45  S 

SOUTHWEST  AREA 

Suite  405,  30  Duke  St  W 
Kitchener  N2H  3W5 
Toll  Free  1-800-265-2189 
Fax  (519)578-1632 
8:30-4:30  S 

KITCHENER  OFFICE 
4th  Fir,  Suite  405,  30  Duke  St  W 
Kitchener  N2H  3W5 
Toll  Free  1-800-265-2189 
Fax  (519)578-1632 
8:30-4:30  S 


TIMMINS  OFFICE 
Ontario  Government  Complex 
Hwy  101  E 
PO  Box  3085 

South  Porcupine  PON  1  HO 

General  Inquiry  (705)235-1550 
Toll  Free  1-800-305-4442 
Fax  (705)351-1553 
8:30-4:45  @ 


OTTAWA  OFFICE 
1st  Fir,  530  Tremblay  Rd 
Ottawa  K1G6B7 
General  Inquiry  (613)742-3360 
Toll  Free  1-800-267-9340 
Fax  (613)742-5300 
8:30-4:45  S 

PETERBOROUGH  OFFICE 

South  Tower 

2nd  Fir,  300  Water  St 

Peterborough  K9J  8M5 

Genera]  Inquiry  (705)755-2624 

Toll  Free  1-800-461-7629  (For  Area  Code  705 

only) 

Fax  (705)552-2631 
8:30-4:45  @ 


LONDON  OFFICE 
2nd  Fir,  659  Exeter  Rd 
London  N6E  1L3 
Toll  Free  1-800-265-4730 
Fax  (519)873-4061 
8:30-4:30  @ 


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308 


MINISTRY  OF  CULTURE 


MARKDALE  OFFICE 
181  Toronto  St  S 
PO  Box  496 
Markdale  NOC  1H0 
Toll  Free  1-800-265-5520 
Fax  (519)986-3014 


WINDSOR  OFFICE 
221  Mill  St 


Windsor  N9C2R1 
Toll  Free  1-800-265-1330 


Fax  (519)973-1414 
8:30-4:45  SI 


8:30-4:30  S 

TECHNOLOGY  AND  BUSINESS  SOLUTIONS  BRANCH  (MCL/MCZP/MTR) 

2nd  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)325-6296 
Fax  (416)325-6388 
8:30-  5:00  SI 

The  Technology  and  Business  Solutions  Branch  is  responsible  for  the  planning  and  implementation 
of  information  technology  to  meet  business  requirements  of  the  Ministries  of:  Citizenship 
(including  Women’s  Directorate  and  Seniors’  Secretariat);  Tourism  and  Recreation;  and  Culture. 
Activities  and  services  provided  to  the  ministries  include  strategic  systems  and  technology  planning 
and  acquisition;  project  management  and  service  management  of  technology  projects;  client 
consultation  to  identify  opportunities  where  technology  will  assist  client  business  activities  in 
multiple  locations;  technical  support  and  education  to  ensure  the  ongoing  and  effective  use  of 
technology,  and  systems  development  including  the  management  of  corporate  systems  and  the 
corporate  network.  Under  administrative  agreements,  the  branch  also  provides  information  and 
information  technology  services  and  support  to  the  Office  of  Francophone  Affairs  and  the  On 
Human  Rights  Commission. 


AGENCIES,  BOARDS  AND  COMMISSIONS 

ART  GALLERY  OF  ONTARIO 

317  Dundas  St  W 

Toronto  M5T  1G4 

General  Inquiry  (416)977-0414 

(416)979-6648  (Automated  Information) 

(416)979-6660  (Automated  Switchboard) 

Fax  (416)979-6669  (Director’s  Office) 

Fax  (416)979-6646 
www.ago.net 
9:00-5:00  @ 

The  Art  Gallery  of  Ontario  (AGO)  has  a  permanent  collection  of  more  than  36,000  works 
representing  Canadian,  international,  historical,  modern  and  contemporary  art,  including  the 
largest  international  public  collection  of  works  by  Henry  Moore.  Visitors  may  also  tour  The 
Grange,  a  restored  historic  house  adjoining  the  gallery.  The  AGO  offers  a  variety  of  activities  such 
as  tours,  lectures,  performances  and  films,  as  well  as  educational  programs  for  all  ages.  The  gallery 
operates  an  outreach  program  which  includes  travelling  exhibitions  and  artists’  workshops  to 
communities  throughout  Ontario  and  Canada.  Other  services  provided  by  the  AGO  include  activity 
centres  (e.g.  Hands-On),  resource  centres  (e.g.,  art  reference  library,  print  and  drawing  centre), 
restaurant,  retail  shop  and  art  rental  and  sales. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


309 


CONSERVATION  REVIEW  BOARD 

4th  Fir,  400  University  Ave 
Toronto  M7A  2R9 
General  Inquiry  (416)314-7137 
Fax  (416)314-7790  @ 

The  Conservation  Review  Board  holds  hearings,  at  the  request  of  a  municipality,  if  owners  object 
to  municipal  designation  of  property  for  historical  or  architectural  conservation.  The  board 
reports  its  findings  to  the  municipal  council.  Hearings  are  also  held  for  appeals  on  the  Minister’s 
designation  of  archaeological  or  historic  sites  or  on  the  Minister’s  refusal  of  archaeological 

licences. 

MCMICHAEL  CANADIAN  ART  COLLECTION 

10365  Islington  Ave 
Kleinburg  L0J  ICO 
General  Inquiry  (905)893-1 121 
Fax  (905)893-2588 
www.mcmichael.com 
8:30-4:30  S 

The  McMichael  Canadian  Art  Collection  houses  one  of  the  most  important  collections  of  Canadian 
art  in  the  world  with  a  focus  on  the  Group  of  Seven  and  their  contemporaries.  From  the  initial  gift 
by  Robert  and  Signe  McMichael  in  1965  of  200  art  works,  a  log  and  fieldstone  building  and  10 
acres  of  land,  the  McMichael  Canadian  Collection  has  expanded  to  over  6,000  works  and  1 00  acres 
of  land.  It  remains  the  only  major  art  museum  in  Canada  devoted  exclusively  to  Canadian  art. 

ONTARIO  ARTS  COUNCIL 

5th  Fir,  151  Bloor  StW 
Toronto  M5S  1T6 
General  Inquiry  (416)961-1660 
Toll  Free  1-800-387-0058 
Fax  (416)961-7796 
www.arts.on.ca 
9:00  -  5:00  13 

The  Ontario  Arts  Council  (OAC)  is  an  arm’s-length  agency  of  the  Ontario  Ministry  of  Culture  that 
supports  professional  artists  and  arts  organizations  in  Ontario  through  granting  programs,  awards 
and  services.  Since  its  establishment  in  1963,  OAC  has  played  a  vital  role  in  promoting  and  assisting 
the  development  of  the  arts  and  artists  for  the  enjoyment  and  benefit  of  all  Ontarians. 

ONTARIO  ARTS  COUNCIL  FOUNDATION 

5th  Fir,  151  Bloor  St  W 
Toronto  M5S  1T6 
General  Inquiry  (416)969-7413 
Fax  (416)921-8763  S 

The  Ontario  Arts  Council  Foundation  is  a  public  charitable  foundation  which  administers  private 
funds  given  to  support  the  arts.  Income  on  these  funds  is  disbursed  each  year  in  the  form  of  awards 
and  scholarships.  The  Ontario  Arts  Council  Foundation  also  administers  the  $50-million  Arts 
Endowment  Fund  Program  (AEF).  The  AEF  is  a  program  of  the  Government  of  Ontario,  through 
the  Ministry  of  Culture. 


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310 


MINISTRY  OF  CULTURE 


ONTARIO  CULTURAL  ATTRACTIONS  FUND 

5th  Fir,  151  Bloor  StW 
Toronto  M5S  1T6 
General  Inquiry  (416)969-7421 
Fax  (416)921-8763 
www.ocaf.on.ca 
9:00  -  5:00  @ 

The  Ontario  Cultural  Attractions  Fund  is  a  program  of  the  Ministry  of  Culture  administered  by 
the  Ontario  Cultural  Attractions  Fund.  The  $20  million  dollar  revolving  loan  and  grant  fund  is 
dedicated  to  promoting  tourism  and  building  organizational  capacity. 

ONTARIO  HERITAGE  FOUNDATION 

10  Adelaide  St  E 

Toronto  M5C  1J3 

General  Inquiry  (416)325-5000 

Fax  (416)325-5071 

www.heritagefdn.on.ca 

8:30-5:00  @ 

The  Ontario  Heritage  Foundation  (OHF)  is  dedicated  to  preserving,  protecting  and  promoting 
Ontario’s  heritage  for  people  to  enjoy  now  and  for  others  to  experience  in  the  future.  The  OHF 
manages  and,  in  some  cases,  restores  provincially  significant  historic  buildings  and  their  related 
artifact  and  archaeological  collections;  provides  public  access  and  interpretative  programs  at  its 
properties;  negotiates  and  monitors  conservation  easement  agreements  with  owners  of  both 
historical  buildings  and  natural  heritage  sites.  The  OHF  encourages  efforts  to  preserve  and  promote 
Ontario’s  heritage  through  community  programs,  including  Doors  Open  Ontario,  Young  Heritage 
Leaders  and  the  Heritage  Community  Recognition  Program.  The  Provincial  Historical  Plaques 
Program,  which  commemorates  historically  significant  people,  places,  events,  sites  and  structures, 
is  administered  by  the  OHF,  along  with  the  local  marking  program.  Through  natural  heritage 
programs,  the  Foundation  protects  significant  sites. 

ONTARIO  LIBRARY  SERVICE  -  NORTH 

334  Regent  St 

Sudbury  P3C  4E2 

General  Inquiry  (705)675-6467 

Toll  Free  1-800-663-7226  (Tele-Reference  Service) 

Toll  Free  1-800-461-6348  (Interloan  Requests  Service) 

Fax  (705)675-2285 

Toll  Free  Fax  1-800-398-8890  (Interloan  Requests  Service) 

Toll  Free  Fax  1-800-563-0561  (Tele-Reference  Service) 

www.olsn.ca 

8:30-4:30  @ 

* 

Ontario  Library  Service  -  North  is  an  agency  of  the  ministry,  and  one  of  two  Ontario  Library 
Service  boards.  The  mandate  of  Ontario  Library  Service  -  North  is  to  increase  cooperation  among 
public  libraries  and  facilitate  the  development  of  local  services.  Services  include  resource-sharing 
networks,  inter-library  loan,  coordinated  telecommunications,  planning  and  coordination,  materials 
delivery  and  cooperative  collection  development.  Ontario  Library  Service  -  North  also  provides 
consultation  and  technical  assistance,  First  Nations  library  services,  regional  development  clusters 
of  libraries,  trustee  development,  seminars  and  workshops. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


311 


KIRKLAND  LAKE 
1 1  Station  Rd  S 
Kirkland  Lake  P2N  3H2 

General  Inquiry  (705)567-3341 
Fax  (705)567-9410 
8:30  -  4:30 


THUNDER  BAY 
946B  Cobalt  Cres 


Thunder  Bay  P7B  5W3 

General  Inquiry  (807)683-1670 


Fax  (807)344-0075 
8:30-4:30  H 


ONTARIO  MEDIA  DEVELOPMENT  CORPORATION 

North  Tower 

Suite  300,  175  Bloor  St  E 

Toronto  M4W  3R8 

General  Inquiry  (416)314-6858 

Fax  (416)314-6876 

www.omdc.on.ca 

9:00-5:30  S 

The  Ontario  Media  Development  Corporation  (OMDC)  is  an  operational  agency  of  the  Ministry 
of  Culture.  The  OMDC  focuses  on  encouraging  strategic  business  partnerships  among  the  cultural 
media  industries,  including  film  and  television  production,  book  and  magazine  publishing,  music 
and  interactive  digital  media.  The  Tax  Credit  Group  administers  processes  and  assesses  eligibility 
for  the  Ontario  Government’s  film,  television,  digital  interactive  media,  music  and  book  publishing 
tax  credit  programs.  Business  Innovation  Group  develops  business  skills  in  all  of  the  sectors. 
Marketing  Group  encourages  Ontario  cultural  media  companies  to  exploit  export  marketing 
opportunities  and  promoting  Ontario  as  a  jurisdiction  in  which  to  invest  and  do  business.  Corporate 
Affairs  Group  oversees  corporate  communications,  research,  industry  advisory  committees,  the 
OMDC  Conference  and  operating  support  to  the  Toronto  International  Film  Festival  Group  and  the 
Canadian  Film  Centre. 

ONTARIO  SCIENCE  CENTRE 

770  Don  Mills  Rd 

Toronto  M3C  1T3 

General  Inquiry  (416)429-4100 

Fax  (416)696-3189  (Exhibit  Operations) 

Fax  (416)696-3161  (Marketing) 

Fax  (416)696-3181  (Research  &  Planning) 

Fax  (416)696-3106  (Facility  Services) 

Fax  (416)696-3241  (Facility  Services) 

Fax  (416)696-3124  (Mailroom) 

Fax  (416)696-3167  (International  Sales) 

Fax  (416)696-3166  (Visitor  Admission) 

Fax  (416)696-3197  (Science  Education) 

Fax  (416)696-3135  (Director  General) 

Fax  (416)696-31 15  (Design) 
www.osc.on.ca  {H 

The  Ontario  Science  Centre  opens  minds  to  science  and  technology  by  creating  interactive  exhibits, 
demonstrations  and  programs  that  excite  curiosity,  inspire  insight  and  motivate  learning.  Everyday, 
staff  hosts  demonstrate  the  wonders  of  science  -  in  electricity  (a  hair-raising  experience), 
papermaking,  chemistry,  a  starlab,  a  foundry  and  seasonal  nature  walks.  Entertaining  scientific  fun 
is  explored  in  more  than  800  exhibits  within  13  exhibition  halls.  New  exhibitions  including  the 
Attractions  Canada  award  winning,  TIMESCAPE:  Unearthing  the  Mysteries  of  Time  provide 
powerful  hands-on  encounters  with  cutting-edge  technology.  The  Shoppers  Drug  Mart  OMNIMAX 
Theatre  thrills  the  senses  with  daily  screenings.  One  of  the  top  ten  domed  theatres  in  the  world, 
the  OMNIMAX  Theatre  wraps  24  metres  of  image  and  13,000  watts  of  sound  around  the  viewer. 


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312 


MINISTRY  OF  CULTURE 


ONTARIO  TRILLIUM  FOUNDATION 

5th  Fir,  45  Charles  St  E 
Toronto  M4Y  1S2 
General  Inquiry  (416)963-4927 
(416)963-7905  (TTY/TDD) 

Toll  Free  1-800-263-2887 
Fax  (416)963-8781 
www.trilliumfoundation.org 
8:30-  5:00  S 

The  Ontario  Trillium  Foundation  is  an  agency  of  the  Ministry  of  Culture.  Trillium  provides  funds 
to  charitable  and  not-for-profit  organizations  that  benefit  the  community 


ROYAL  BOTANICAL  GARDENS 

680  Plains  Rd  W 
Burlington  L7T  4H4 
General  Inquiry  (905)527-1 158 
(905)527-1 158x246  (Library) 

(905)527-1 158x276  (Nature  Interpretive  Centre) 

(905)527-5577  (Gardens’  Shop) 

(905)529-2920  (Gardens’  Cafe) 

(905)577-7771  (RBG  Auxiliary) 

(905)527-1 158x290  (Corporate  Support,  Sponsorships) 

(905)527-1 158x513  (Pappus  Editor) 

(905)527-1158x229  (Membership  Sales  &  Information/Memorials/Gifts-In-Kind) 

(905)527-1 158x270  (Public/Education  Programs  Registration) 

(905)527-1 158x273  (Facility  Rentals) 

(905)527-1 158x291  (Group  Tour  Bookings) 

(905)527-1 158x223  (Festivals/Events  Information  Hotline  -  Summer) 

Toll  Free  1-800-694-4769  (Garden  Information  Service) 

Fax  (905)577-0375  (General  Fax) 

Fax  (905)527-8734  (Director’s  Office) 

www.rbg.ca 

9:00  -  5:00  @ 

The  Royal  Botanical  Gardens  (RBG)  is  a  major  scientific  and  research  institution  located  in  the 
Hamilton/Burlington  area.  In  its  2,700  acres,  it  encompasses  formal  outdoor  gardens,  areas  of 
natural  heritage  significance  such  as  Cootes  Paradise,  and  a  Mediterranean  Greenhouse  featuring 
exotic  flowers  and  trees.  Tours  and  educational  programs  are  offered  providing  a  wide  variety  of 
learning  experiences  in  botanical  studies,  horticulture,  natural  history,  and  arts  and  crafts.  Other 
public  services  include  a  library  specializing  in  botany  and  ornamental  horticulture  in  Ontario,  gift 
shop  and  dining  facilities  open  year-round. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  CULTURE 


313 


ROYAL  ONTARIO  MUSEUM 

100  Queen’s  Park 

Toronto  M5S  2C6 

General  Inquiry  (416)586-5549 

TTY  (416)586-5550 

Fax  (416)586-8044  (Vice  Presidents) 

Fax  (416)586-5733  (Board  of  Trustees) 

Fax  (416)586-5703  (Membership) 

Fax  (416)586-5863  (Central) 

Fax  (416)586-5827  (Human  Resources) 

Fax  (416)586-5685  (President  &  Chief  Operating  Officer) 

Fax  (416)586-5649  (ROM  Foundation) 

Fax  (416)586-8022  (Marketing  Communications) 
www.rom.on.ca  E3 

The  Royal  Ontario  Museum  (ROM)  is  the  largest  museum  in  Canada,  with  a  collection  of  over 
six  million  artifacts  and  specimens  representing  arts,  archaeology  and  natural  science.  Among 
many  highlights,  its  Chinese  collection  is  one  of  the  finest  in  the  world.  The  ROM  offers  a  variety 
of  activities  such  as  special  exhibitions,  guided  tours,  performances,  lectures  and  films,  as  well 
as  educational  programs  for  all  ages.  Extensive  outreach  services  feature  travelling  exhibits,  school 
programs  and  resource  packages,  and  a  speakers’  bureau.  Other  services  include  specialized 
libraries,  gift  shops  and  a  cafe.  The  museum  is  open  to  the  public  Monday  through  Sunday  10:00 
a.m.-  6:00  p.m.  and  also  during  Christmas  and  March  Break  school  holidays.  The  museum  offers 
Free  Friday  Nights,  4:30  -  9:30  p.m.  and  discounted  student/seniors  admissions. 

ROM  FOUNDATION 

100  Queen’s  Park 
Toronto  M5S  2C6 
General  Inquiry  (416)586-5660 
Fax  (416)586-5649  S 

The  ROM  Foundation  was  incorporated  as  a  separate  legal  entity  by  the  Province  of  Ontario  in 
1992.  It  is  governed  by  an  independent  Board  of  Directors.  The  ROM  Foundation  coordinates  all 
private  sector  fundraising  to  enhance  the  museum’s  programs,  collections  and  research  and  to 
ensure  the  stability  and  growth  of  the  museum’s  endowments. 

SCIENCE  NORTH 

100  Ramsey  Lake  Rd 
Sudbury  P3E  5S9 

General  Inquiry  (705)522-3701  (extension  0) 

Fax  (705)522-4954  (Administration) 

Fax  (705)522-1283  (Exhibit) 

Fax  (705)522-8551  (CEO’s  Office) 
www.sciencenorth.ca 
8:30-5:00  @ 

Science  North  provides  a  stimulating  bilingual  learning  program  involving  people  in  the 
relationships  between  science,  technology  and  everyday  life,  with  particular  emphasis  on  the 
northern  environment.  It  presents  participatory  exhibits  and  educational  science  programs  through 
its  three  floors  of  interactive  activities.  Science  North  attractions  include  a  science  centre,  IMAX 
film  theatre,  Virtual  Voyages  -  Motion  Simulator,  and  the  F.  Jean  MacLeod  Butterfly  Gallery. 
School  groups  participate  extensively  in  the  many  programs  available  year-round  at  Science  North. 
Other  services,  open  daily  year-round,  include  a  rock  cavern  theatre  for  3D-films,  object  theatres, 
gift  shop  and  dining  facilities.  Dynamic  Earth,  an  earth  science  interactive  centre  that  includes  an 


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314 


MINISTRY  OF  CULTURE 


underground  tour  is  under  construction  and  is  scheduled  to  open  on  April  17,  2003  as  a  new  Science 
North  attraction. 

SOUTHERN  ONTARIO  LIBRARY  SERVICE 

Suite  601,  151  Bloor  St  W 
Toronto  M5S  1T6 
General  Inquiry  (416)961-1669 
Toll  Free  1-800-387-5765 
Fax  (416)961-5122 
www.sols.org  ES 

Southern  Ontario  Library  Service  is  an  agency  of  the  ministry,  and  one  of  two  Ontario  Library 
Service  boards.  The  mandate  of  Southern  Ontario  Library  Service  is  to  increase  cooperation  among 
public  libraries  and  facilitate  the  development  of  local  services.  Services  include  resource-sharing 
networks,  inter-library  loan,  coordinated  telecommunications,  planning  and  coordination,  materials 
delivery  and  cooperative  collection  development.  Southern  Ontario  Library  Service  also  provides 
consultation  and  technical  assistance,  First  Nations  library  services,  regional  development  clusters 
of  libraries,  trustee  development,  seminars  and  workshops. 

OTTAWA 

Suite  310,  1900  City  Park  Dr 
Ottawa  K1J  1A3 
General  Inquiry  (613)742-0707 
Toll  Free  1-800-267-2758 
Fax  (613)742-0712  @ 

ACTS 

Art  Gallery  of  Ontario  Act 
Arts  Council  Act 

Centennial  Centre  of  Science  and  Technology  Act 

Foreign  Cultural  Objects  Immunity  from  Seizure  Act 

George  R.  Gardiner  Museum  of  Ceramic  Art  Act 

German  Pioneers  Day  Act,  2000 

McMichael  Canadian  Act  Collection  Act 

Ontario  Heritage  Act 

Public  Libraries  Act 

Royal  Botanical  Gardens  Act,  1989 

Royal  Ontario  Museum  Act 

Science  North  Act 


Tartan  Act,  2000 


■  . 

. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


315 


MINISTRY  OF  EDUCATION 

Mowat  Block 

22nd  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-2929 

Toll  Free  1-800-387-5514  (Outside  416  Area  Code) 

TTY  Toll  Free  1-800-263-2892 
Fax  (416)325-6348 
www.edu.gov.on.ca 
8:00-5:00  @1 

The  Ministry  of  Education  administers  the  system  of  publicly  funded  elementary  and  secondary 
school  education  in  Ontario,  in  accordance  with  the  directions  set  by  the  provincial  government. 
The  ministry  also  provides  education  services  to  students  at  schools  for  the  blind,  the  deaf  and  the 
deafblind.  The  Minister  of  Education,  through  the  ministry,  issues  curricula;  sets  requirements  for 
student  diplomas  and  certificates;  and  provides  funding  to  school  boards  for  academic  instruction 
and  for  building  and  maintaining  schools.  The  minister  may  also  set  policy  for  student  assessment, 
which  is  then  carried  out  by  the  Education  Quality  and  Accountability  Office  (EQAO).  The  EQAO 
gives  the  minister  advice  on  assessment  policy,  and  issues  reports  on  the  results  of  its  assessments. 

DEPUTY  MINISTER’S  OFFICE 

COMMUNICATIONS  BRANCH 

Mowat  Block 

14th  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-4545 

Toll  Free  1-800-387-5514  (Outside  416  Area  Code) 

TTY  Toll  Free  1-800-263-2892 
Fax  (416)325-2934 
www.edu.gov.on.ca  63 

The  Communications  Branch  provides  strategic  communications  advice  and  support  to  the  Minister 
and  Deputy  Minister  of  the  Ministries  of  Education  and  Training,  Colleges  and  Universities.  It 
works  with  senior  personnel  in  each  ministry  to  identify,  develop  and  implement  a  variety  of 
corporate  communications  programs  for  the  education  and  training  sectors,  and  the  public.  Services 
include  media  relations;  issues  management;  answering  telephone  inquiries  from  the  public; 
publishing  curriculum  and  teaching  resources  for  educators  and  trainers;  writing  and  producing  a 
variety  of  public  information  materials;  managing  preparation  of  ministry  correspondence; 
coordinating  events;  coordinating  advertising;  and  managing  the  ministry  website. 

Services  offered  to  the  Public: 

Public  Inquiries 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


316 


MINISTRY  OF  EDUCATION 


CORPORATE  MANAGEMENT  AND  SERVICES  DIVISION 

Mowat  Block 

3rd  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-2772 

Fax  (416)325-2778 

8:00  -  5:00  S 

The  Corporate  Management  and  Services  Division  is  responsible  for  the  administration  of  the 
ministry’s  financial  and  material  resources;  for  the  provision  of  administrative,  financial,  audit  and 
library  services;  for  the  provision  of  legal  services  in  support  of  ministry  programs,  policies  and 
legislation;  for  the  administration,  development  and  support  of  the  ministry  human  resources;  and 
for  the  overall  corporate  planning  of  the  ministry.  The  division  is  also  responsible  for  administering 
the  Workplace  Discrimination  and  Harassment  Prevention  policy  within  the  ministry,  and  for 
ensuring  compliance  to  the  French  Language  Services  Act  and  the  Freedom  of  the  Information  and 
Protection  (FOI)  Act. 

AUDIT  SERVICES  BRANCH 

Mowat  Block 
19th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-0732 
Fax  (416)325-1120 
8:00-5:00  @ 

Audit  Services  Branch  performs  an  assurance  consulting  function,  which  assists  the  ministry  in 
accomplishing  its  objectives  by  bringing  a  systematic  and  disciplined  approach  to  evaluate  and 
improve  the  effectiveness  of  the  organization’s  risk  management,  control  and  governance. 

BUSINESS  PLANNING  AND  EXPENDITURE  MANAGEMENT  BRANCH 

Mowat  Block 
20th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-1842 
Fax  (416)325-1835 
8:30-5:00  @ 

The  Business  Planning  and  Expenditure  Management  Branch  develops  the  Ministry’s  business 
plan,  including  estimates  and  Management  Board  submissions  and  reports;  liaises  and  consults  with 
central  agencies  on  issues  that  impact  the  Ministry’s  fiscal  position;  and  provides  facilities 
management  services  and  oversees  the  operations  of  the  Ministry  Library. 

BRIAN  FLEMING  RESEARCH  AND  LEARNING  LIBRARY 

Mowat  Block 

13th  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-2652 

Fax  (416)325-4235 

9:00  -  5:00  S 

Brian  Fleming  Research  and  Learning  Library  holds  the  ministries’  specialized  print  and  electronic 
collections,  focusing  on  K-12,  postsecondary  and  training.  It  conducts  personalized  research, 
arranges  inter-library  loans,  and  purchases  documents,  reports,  books  and  journal  articles. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


317 


BUSINESS  PLANNING  AND  FINANCIAL  UNIT 

Mowat  Block 
20th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-1842 
Fax  (416)325-1835 

Business  Planning  and  Financial  Unit  provides  advisory/consultative  support  to  branches  in  the 
development  of  business  plans  and  management  board  submissions,  focussing  on  the  “business 
case”  and  the  fiscal  and  financial  plan.  It  “advocates”  ministry  financial  proposals  to  Central 
Agencies,  primarily  Management  Board  Secretariat.  It  also  develops  Operating  and  Capital 
Quarterly  Reports,  to  identify  in-year  and  future-year  pressures  and  savings. 

EXPENDITURE  MANAGEMENT  AND  CONTROL 

Mowat  Block 

20th  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (4 1 6) 3 26- 1 842 

Fax  (416)325-1835 

8:00  -  5:00  S 

Expenditure  Management  and  Control  provides  financial  stewardship  of  the  ministry’s  financial 
assets  by:  ensuring  expenditure  management  controls  are  in  place;  managing  the  Public  Accounts 
reporting  process;  promoting/supporting  Transfer  Payment  accountability;  providing  financial 
reporting  on  ministry  programs;  and  providing  financial  training. 

FACILITIES  MANAGEMENT  SERVICES 

Mowat  Block 
15th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-1842 
Fax  (416)327-9151 
8:30-5:00  S 

Facilities  Management  Services  provides  accommodation  services  to  ensure  an  efficient  and  safe 
work  environment.  Services  include:  office  design/renovation;  building  maintenance  coordination; 
security;  emergency  evacuation  planning;  fleet  management;  shipping  and  receiving;  3R:  Reuse, 
Recycle  and  Reduce. 

% 

QUALITY  IMPROVEMENT  AND  PERFORMANCE  MANAGEMENT 

Mowat  Block 
20th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-1842 
Fax  (416)325-1835  S 

Quality  Improvement  and  Performance  Management  provides  advisory/consultative  support  to 
branches  in  the  development  of  business  plans  and  management  board  submissions,  focussing  on 
performance  measurement  and  risk  management.  It  supports  branches  in  implementing 
accountability  and  agency  accountability,  environmental  scanning,  operational  planning,  program 
evaluation  and  quality  improvement. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


318 


MINISTRY  OF  EDUCATION 


SERVICE  MANAGEMENT  UNIT 

Mowat  Block 
20th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-1842 
Fax  (416)325-1835  E! 

Service  Management  Unit  provides  advice  and  coordination  and  facilitates  the  business  support 
service  relationship  between  the  learning  ministries  and  the  Shared  Services  Bureau.  It  also  leads 
and  administers  the  Delegation  of  Authority  Framework. 

HUMAN  RESOURCES  BRANCH 

Mowat  Block 

19th  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)327-9002 

Fax  (416)327-9043 

8:30-  5:00  @ 

The  Human  Resources  Branch  provides  leadership  and  advice  in  strategic  human  resources 
planning,  the  development  of  human  resources  policies  and  procedures,  organization  design  and 
classification,  staffing,  labour  relations,  workplace  health  and  safety,  equal  opportunity, 
employment  transition  and  training  development. 

FREEDOM  OF  INFORMATION  AND  PROTECTION  OF  PRIVACY 

Mowat  Block 

19th  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-0070 

Fax  (416)327-1912 

8:00-  5:30  (3 

The  Freedom  of  Information  and  Protection  of  Privacy  (FOIPP)  unit  is  responsible  for  compliance 
to  the  Freedom  of  Information  and  Protection  of  Privacy  Act  within  the  Ministry  of  Education.  This 
unit  responds  to  requests  for  information  made  under  the  Act.  It  monitors  and  makes 
recommendations  on  the  ministry’s  policies  and  procedures  with  respect  to  access  and  privacy 
matters. 


Services  offered  to  the  Public: 

Access  to  Information 


HR  CONSULTING  SERVICES  UNIT 

Mowat  Block 
19th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)327-9014 
Fax  (416)326-2856 
8:30-5:00  S 

HR  Consulting  Services  Unit  provides  services  in  the  following  areas:  staffing,  classification, 
labour  relations,  employment  transition,  workplace  health  and  safety,  organizational  design  and 
business  planning  as  well  as  the  development  of  policies  and  best  practices  and  the  identification 
of  strategic  workforce  impacts. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


319 


HR  INNOVATIONS  AND  STRATEGIC  PLANNING 

Mowat  Block 
19th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)327-9137 
Fax  (416)325-9043 
8:30-5:00  0 

HR  Innovations  and  Strategic  Planning  leads  the  development,  implementation,  delivery  and 
evaluation  of  the  ministry’s  strategic  human  resources  plan.  This  includes  research  development 
and  implementation  of  human  resources  policies  and  programs  such  as  performance  management, 
succession  planning,  employee  and  leadership  development,  organization  development  and 
workforce  reporting/analysis.  This  unit  also  provides  advice  and  administration  in  compensation 
and  benefits. 

ORGANIZATIONAL  DEVELOPMENT 

Mowat  Block 
19th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)327-9002 
Fax  (416)326-2856  0 

Organizational  Development  develops  initiatives,  products  and  tools  aimed  at  improving  the 
organizational  capacity  of  the  ministry,  fostering  continuous  improvement  and  motivating  staff.  It 
designs  leadership  forums  and  a  leadership  development  program,  manages  coiporate  change 
projects,  promotes  good  practices  in  employee  recognition  and  orientation,  and  facilitates  team  and 
group  learning. 

LEGAL  SERVICES  BRANCH 

Mowat  Block 
18th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2403 
Fax  (416)325-2410 
8:30-5:00  0 

The  Legal  Services  Branch  provides  the  Ministry  of  Education  with  legal  services  in  all  areas  of 
education.  This  includes  giving  legal  advice  on  ministry  programs  and  policy;  drafting  legislation 
and  regulations;  drafting  contracts;  preparing  and  reviewing  other  legal  documents;  providing  legal 
support  in  defending  litigation  and  human  rights  complaints;  negotiations;  and  freedom  of 
information. 

ELEMENTARY/SECONDARY  BUSINESS  AND  FINANCE  DIVISION 

Mowat  Block 
22nd  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-6127 
Fax  (416)327-1182 
8:30-5:00  0 

The  Elementary/Secondary  Business  and  Finance  Division  focuses  on  implementation  of  ministry 
policy  and  on  the  delivery  of  support  services  to  elementary  and  secondary  schools.  The  Division 
plays  a  leading  role  in  the  development  of  policies  and  programs  that  address  the  educational  needs 
of  schools;  is  responsible  for  the  administration  of  capital  and  operating  grants,  and  the 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


320 


MINISTRY  OF  EDUCATION 


implementation  and  monitoring  of  policies  and  programs;  clarifies  legislation,  policy  and  program 
requirements  with  school  boards  and  ensures  their  compliance. 

BUSINESS  SERVICES  BRANCH 

Mowat  Block 
21st  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-4242 
Fax  (416)325-4024 
8:30-5:00  @ 

The  Business  Services  Branch  is  responsible  for  developing  and  implementing  policies  governing 
pupil  accommodation  and  student  transportation  grants,  and  for  working  with  school  boards  in  the 
development  of  cooperative  services  designed  to  improve  the  efficiency  and  effectiveness  of  board 
operations. 


Services  offered  to  the  Public: 

Operating  Grants  -  School  Boards 


EDUCATION  FINANCE  BRANCH 

Mowat  Block 
21st  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2830 
Fax  (416)325-6370 
8:30-5:00  S 

The  Education  Finance  Branch  develops  analyses  and  options  for  refinements  to  funding  formulas 
to  support  broader  education  policy  changes.  The  branch  prepares  the  annual  grant  regulations  that 
determine  each  school  board’s  revenue  from  student-focused  funding.  The  branch  also  develops 
policy  for  plan  benefits  and  provides  staff  support  to  the  pension  partnership  between  the  Ontario 
Government  and  the  Ontario  Teacher’s  Federation.  The  branch  acts  as  the  ministry’s  liaison  with 
the  federation  and  the  Ministry  of  Finance  on  pension  issues. 

INFORMATION  MANAGEMENT  BRANCH 

Mowat  Block 
13th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-4876 
Fax  (416)325-8565 
8:30-5:00  El 

The  Information  Management  Branch  is  responsible  for  the  management  of  elementary  and 
secondary  information  including  data  collection,  reporting,  integration  and  analysis  and  for 
identifying  and  managing  projects  that  affect  the  information  management  process.  The  branch  is 
responsible  for  developing  an  overall  information  management  strategy  that  will  ensure  the 
implementation  of  a  fully  integrated  and  widely  accessible  information  resource  for  the  Ministry 
of  Education  and  its  partners 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


321 


LABOUR  RELATIONS  AND  GOVERNANCE  BRANCH 

Mowat  Block 
7th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2842 
Fax  (416)325-7247 
8:30-5:00  @1 

The  Labour  Relations  and  Governance  Branch  provides  advice  on  all  matters  related  to 
elementary /secondary  education  governance  and  labour  relations  and  develops  options  and 
strategies  on  governance  issue  and  collective  bargaining  to  support  education  reform.  It  also 
manages  relations  with  the  Education  Relations  Commission  of  the  Ministry  of  Labour  and 
monitors  school  board  staff  negotiations  and  job  actions. 

TRANSFER  PAYMENTS  AND  FINANCIAL  REPORTING  BRANCH 

Mowat  Block 
21st  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)314-371 1 
Fax  (416)325-2007 
8:30-5:00  0 

Transfer  Payments  and  Financial  Reporting  Branch  is  responsible  for  the  administration  of  and 
accountability  for  operating  grants  provided  to  school  boards.  The  branch  administers  grant 
payments  to  school  boards  and  ensures  that  grant  submissions  are  in  accordance  with  the  legislative 
grant  regulations.  The  branch  also  develops  and  implements  auditing  procedures  to  ensure 
appropriate  accountability  for  funds  provided  to  school  boards. 

FRENCH-LANGUAGE  EDUCATION  AND  EDUCATIONAL 
OPERATIONS 

Mowat  Block 

22nd  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-2132 

Fax  (416)327-1182 

8:30  -  5:00  SI 

The  French-Language  Education  and  Educational  Operations  (FLEEO)  Division  focuses  on  the 
delivery  of  support  services  to  elementary  and  secondary  schools.  The  division  plays  a  leading  role 
in  the  development  of  policies  and  programs  that  address  the  educational  needs  of  Aboriginals  and 
francophones;  develops  policies,  clarifies  legislation,  policy  and  program  requirements  with  school 
boards  and  ensures  their  compliance.  The  division  operates  and  manages  the  Provincial  and 
Demonstration  Schools  (PDS).  The  PDS  provides  programs  and  services  for  English  and  French 
speaking  students  who  are  deaf,  blind,  deaf-blind,  or  learning  disabled.  Through  the  Field  Services 
Branch  (FSB),  the  division  is  the  principal  point  of  contact  for  information  flowing  between  the 
ministry  and  the  school  boards. 

FIELD  SERVICES  BRANCH 

Mowat  Block 

12th  Fir,  900  Bay  St 

Toronto  M7A  1L2 

General  Inquiry  (416)325-2467  0 

The  Field  Services  Branch  coordinates  the  activities  of  seven  District  Offices  located  throughout 
Ontario.  Some  of  the  major  functions  of  the  branch  are  as  follows:  monitor  program  implementation 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


322 


MINISTRY  OF  EDUCATION 


in  the  elementary/secondary  education  system;  clarify  ministry  policies  and  programs  to  the 
elementary  /secondary  education  community;  ensure  field  input  in  the  development  of  ministry 
policies;  and  report  on  the  effectiveness  of  the  school  system.  Field  Services  Branch  is  responsible 
for  policy  and  operations  related  to  the  inspection  of  private  schools  in  Ontario  and  overseas.  The 
Provincial  School  Attendance  Counsellor  in  FSB  directs  provincial  inquiries  into  home  schooling. 


DISTRICT  OFFICES 

BARRIE  DISTRICT  OFFICE 

2nd  Fir,  20  Rose  St 

Barrie  L4M  2T2 

General  Inquiry  (705)725-7627 

Toll  Free  1-800-471-0713 

Fax  (705)725-7635 

Toll  Free  Fax  1-800-471-2584 

LONDON  DISTRICT  OFFICE 
Suite  207,217  York  St 
London  N6A  5P9 
General  Inquiry  (519)667-1440 
Toll  Free  1-800-265-4221 
Fax  (519)667-9769 

NORTH  BAY  DISTRICT  OFFICE 
Suite  211,  447  McKeown  Ave 
North  Bay  P1B  9S9 
General  Inquiry  (705)474-7210 
Fax  (705)497-6896 


OTTAWA  DISTRICT  OFFICE 
Suite  504,  1580  Merivale  Rd 
Nepean  K2G  4B5 
General  Inquiry  (613)225-9210 
Toll  Free  1-800-267-1067 
Fax  (613)225-2881 
9:00  -  5:00  @ 

SUDBURY  DISTRICT  OFFICE 
Suite  203,  199  Larch  St 
Sudbury  P3E  5P9 
General  Inquiry  (705)474-7210 
Toll  Free  1-800-461-9570 
Fax  (705)564-4233 

THUNDER  BAY  DISTRICT  OFFICE 
Suite  336,  435  James  St  S 
Thunder  Bay  P7E  6S9 
General  Inquiry  (807)475-1571 
Toll  Free  1-800-465-5020 
Fax  (807)475-1550 

TORONTO  AND  AREA  DISTRICT  OFFICE 

2nd  Fir,  880  Bay  St 

Toronto  M7A  1N3 

General  Inquiry  (416)325-6874 

Fax  (416)325-4190 

Fax  (416)325-4153  SI 


FRENCH-LANGUAGE  EDUCATION  POLICY  AND  PROGRAMS  BRANCH 

Mowat  Block 
8th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2127 
Fax  (416)325-2156 
8:30-5:00  S 


French  Language  Education  Policy  and  Programs  Branch  provides  leadership  in  the  development 
of  policies,  programs  and  procedures  for  French-language  elementary  and  secondary  education 
supporting  the  quality  education  agenda  for  all  Ontario  students  in  French-language  schools.  It 
sustains  the  quality  of  the  curriculum  and  of  a  province-wide  report  card  for  French-language 
schools  and  support  their  implemantation.  It  provides  funding  for  the  development  of  learning 
pedagogical  resources  in  French,  facilitates  partnerships  that  expand  the  use  of  technology  in 
French-language  schools,  coordinates  liaison  activities  with  the  French-language  community  and 
administers  funding  programs  including  the  Official  Languages  in  Education  Agreement  and  the 
Canada-Ontario  Special  Agreement  on  the  Implementation  of  French-language  School 
Governance. 


Services  offered  to  the  Public: 

Amenagement  linguistique  (AL)  Policy  Fund 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


323 


PROVINCIAL  SCHOOLS  BRANCH 

255  Ontario  St  S 

Milton  L9T  2M5 

General  Inquiry  (905)878-2851 

TTY  (905)878-7195 

Fax  (905)878-5405 

Fax  (905)878-1354 

8:00-6:00  S 

The  Provincial  Schools  Branch  apprises  the  minister  on  the  daily  operations  of  the  provincial  and 
demonstration  schools.  Liaison  is  provided  with  professional  and  parent  associations  and 
government  agencies  regarding  programs  and  services  for  blind,  deaf,  deaf/blind  and  pupils  with 
severe  learning  disabilities.  The  provincial  schools  also  provide  resource  services  to  pre-school 
deaf  and  deaf/blind  children  and  their  families  and  consultative  services  to  school  boards.  The 
demonstration  schools  provide  in-service  teacher  education  and  consultative  services  to  school 
boards. 


Services  offered  to  the  Public: 

Amethyst  School  Residential,  Educational  and  Teacher  Education  Programs 
Centre  Jules-Leger  Residential,  Educational  and  Teacher  Education  Programs 
Ernest  C.  Drury  School  for  the  Deaf  Residential  and  Day  School  Programs 
Robarts  School  for  the  Deaf  Residential  and  Day  School  Programs 
Sagonaska  School  Educational,  Residential  and  Teacher  Education  Programs 
Sir  James  Whitney  School  for  the  Deaf  Residential  and  Day  School  Programs 
Trillium  School  Day  and  Residential  Programs,  Educational  Programs 
W.  Ross  Macdonald  School  Residential  and  Day  School  Programs 


DEMONSTRATION  SCHOOLS 


Demonstration  Schools  provide  programs  and  services  for  pupils  with  severe  learning  disabilities. 
They  also  provide  in-service  teacher  education  and  consultative  services  to  school  boards. 


AMETHYST  SCHOOL 
1090  Highbury  Ave 
PO  Box  7300 
London  N5Y4V9 
General  Inquiry  (519)453-4400 
Fax  (519)453-2160 
8:30-4:30  El 

CENTRE  JULES-LEGER 

281  Lanark  Ave 

Ottawa  K 1 Z  6R8 

General  Inquiry  (613)761-9300 

TTY  (613)761-9302 

Fax  (613)761-9301 

8:30-4:30  S 

SAGONASKA  SCHOOL 
350  Dundas  St  W 
Belleville  K8P  1B2 
General  Inquiry  (613)967-2830 
Fax  (613)967-2482 
8:30-4:30  @ 


TRILLIUM  SCHOOL 
347  Ontario  St  S 
Milton  L9T  3X9 

General  Inquiry  (905)878-8428 
Fax  (905)878-7540 
8:30-4:30  @ 

SCHOOL  FOR  THE  BLIND 

W  ROSS  MACDONALD  SCHOOL 

350  Brant  Ave 

Brantford  N3T  3J9 

General  Inquiry  (519)759-0730 

Fax  (519)759-4741 

8:00-4:30  @1 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


324 


MINISTRY  OF  EDUCATION 


SCHOOLS  FOR  THE  DEAF 

V 

The  provincial  schools  also  provide  resource  services  to  pre-school  deaf  and  teacher  education  and 
consultative  services  to  school  boards. 


CENTRE  JULES-LEGER 


ROBARTS  SCHOOL 


28 1  Lanark  Ave 
Ottawa  K1Z6R8 
(613)761-9300  (Administration) 
(613)761-1725  (Residence) 

TTY  (613)761-1 153  (Learning  Disabilities 
Residence) 

TTY  (613)761-1030  (Deaf  Residence) 
TTY  (613)761-9302  (Administration) 

Fax  (613)761-9301 
8:30-4:30  0 


1090  Highbury  Ave 
London  N5Y  4V9 


TTY  (519)453-4400  (General  Inquiry). 


Fax  (519)453-7943 
8:30-4:30  0 


ERNEST  C  DRURY  SCHOOL 


SIR  JAMES  WHITNEY  SCHOOL 

350  Dundas  St  W 

Belleville  K8P  1B2 

TTY  (613)967-2823 

Fax  (613)967-2857 

8:15-4:30  0 


255  Ontario  St  S 

Milton  L9T  2M5 

General  Inquiry  (905)878-2851 

TTY  (905)878-7195 

Fax  (905)878-0504  (Resource  Services) 

Fax  (905)878-6667  (Residence) 

Fax  (905)878-9390  (Secondary  School) 
Fax  (905)878-1354  (Administration) 

Fax  (905)878-9261  (Elementary  School) 
Fax  (905)878-6628  (Maintenance) 
8:30-4:30  0 


OFFICE  OF  THE  CHIEF  INFORMATION  OFFICER,  COMMUNITY 
SERVICES  l&IT  CLUSTER 


Mowat  Block 
20th  Fir,  900  Bay  St 

Toronto  M7A  1L2  , 

General  Inquiry  (416)325-4598 
Fax  (416)325-8371 
8:30-4:45  0 

Office  of  the  Chief  Information  Officer,  Community  Services  Cluster  provides  I&IT  planning, 
policy,  enterprise  architecture,  technology  and  services  management,  client  relationship 
management,  system  development  and  support  services. 

ONTARIO  KNOWLEDGE  NETWORK  FOR  LEARNING  (OKNL) 

Mowat  Block 
10th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)314-1466 
Fax  (416)325-9473 
8:30-4:45  0 

The  Ontario  Knowledge  Network  for  Learning  (OKNL)  provides  provincial  leadership  in 
channelling  the  use  of  information  and  communication  technologies  (ICT)  in  education  to  improve 
learner  achievement,  enhance  teacher  skills  and  development,  increase  parental  involvement,  and 
give  students  the  education  opportunities  they  need  to  succeed  in  the  knowledge-based  economy. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


325 


PLANNING  AND  ARCHITECTURE 

Mowat  Block 
24th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-9577 
Fax  (416)325-2262 
8:30-4:45 

The  Planning  and  Architecture  unit  provides  cluster  IT  planning,  information  and  security 
architecture  services,  and  coordinates  the  development  of  IT  policies  and  standards.  It  is  also 
responsible  for  the  security  (policy)  function. 

TECHNOLOGY  AND  BUSINESS  SOLUTIONS 

Mowat  Block 
24th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-4409 
Fax  (416)327-1816 
8:30-4:45  S 

Technology  and  Business  Solutions  is  responsible  for  the  effective  planning  and  implementation 
of  information  technology  to  meet  the  business  requirements  of  the  Ministry  of  Education  and  the 
Ministry  of  Training,  Colleges  and  Universities.  Activities  and  services  provided  to  the  ministries 
include  strategic  systems  and  technology  planning  and  acquisition;  project  management  and  service 
management  of  technology  projects;  technical  support  and  education  to  ensure  the  ongoing  and 
effective  use  of  technology,  and  systems  development  including  the  management  of  corporate 
systems  and  the  corporate  network. 

TECHNOLOGY  AND  SERVICES  MANAGEMENT 

Mowat  Block 
24th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)326-9577 
Fax  (416)325-2262 
8:30-4:45  S 

The  Technology  and  Services  Management  unit  provides  ongoing  operational  support  services  to 
multiple  ministries  through  a  clustered  support  organization.  Services  provided  to  the  ministries 
include  providing  secure  and  reliable  IT  infrastructure  and  acquiring  and  implementing  new 
technology  solutions  to  support  the  business  requirements  of  the  various  ministries. 

STRATEGIC  PLANNING  AND  ELEMENTARY/SECONDARY 
PROGRAMS  DIVISION 

Mowat  Block 
22nd  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2135 
Fax  (416)327-1182  SI 

Strategic  Planning  and  Elementary/Secondary  Programs  Division  develops  policies  and  program 
directions  for  elementary  and  secondary  school  and  agencies  in  Ontario  in  order  to  foster  and 
sustain  a  high-quality  education  system  for  all  students  in  the  province.  The  division’s  work  focuses 
to  achieve  three  key  outcomes:  excellence  in  teaching  and  student  achievement;  preparation  of  all 
students  for  success  in  further  education,  work  and  community  life;  and  promotion  of  successful 
educational  outcomes  for  special  education  students. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


326 


MINISTRY  OF  EDUCATION 


CURRICULUM  AND  ASSESSMENT  POLICY  BRANCH 

Mowat  Block 
16th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2500 
Fax  (416)325-2575  S 

Curriculum  and  Assessment  Policy  Branch  is  responsible  for  developing  policy  for  publicly  funded 
education.  Policy  areas  include  elementary  and  secondary  curriculum  and  student  assessment, 
including  a  province-wide  report  card.  The  branch  also  develops  policies  for  the  approval  of 
textbooks  and  other  learning  resources;  coordinates  initiatives  to  assist  teachers  in  the 
implementation  of  new  curriculum  and  assessment  policies;  develops  processes  to  monitor  the 
implementation;  administers  programs  for  the  provincial  licensing  of  educational  software;  and 
administers  the  Official  Language  Monitors  Program.  The  branch  also  maintains  a  link  with  the 
Education  Quality  and  Accountability  Office  (EQAO)  to  ensure  that  large-scale  assessments  are 
intricately  linked  to  rigorous  curriculum  standards  and  quality  student  learning.  There  are  three 
units  within  the  branch  that  provide  specific  expertise  and  contribution  to  overall  work  of  the 
branch. 

ASSESSMENT  POLICY  UNIT 

Mowat  Block 
16th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2500 
Fax  (416)325-2575  @ 

The  main  goal  of  the  Assessment  Policy  Unit  is  to  ensure  clear  and  accountable  measurement  and 
communication  of  student  achievement.  This  unit  works  to  develop  and  maintain  an  up-to-date 
assessment  policy  that  is  focused  on  improving  student  achievement;  to  develop  and  facilitate  the 
development  of  assessment  resources  that  support  and  clarify  policy;  to  research  and  support 
assessment  practices  that  contribute  to  improved  student  achievement;  to  work  with  EQAO  to 
ensure  thaFa  provincial  testing  program  provides  students,  parents  and  boards  with  the  data 
necessary  to  improve  student,  school  and  board  achievement;  to  develop  and  implement  the  Ontario 
Secondary  School  Literacy  Course  (OSSLC). 

ELEMENTARY  CURRICULUM  UNIT 

Mowat  Block 
16th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2500 
Fax  (416)325-2575  @ 

The  Elementary  Curriculum  Unit  is  responsible  for  the  development  of  elementary  curriculum 
policy  and  support  for  its  implementation.  The  unit’s  specific  responsibilities  include 
administration  of  learning  resource  policies  and  programs,  e.g.  the  Trillium  List;  development  and 
support  of  the  Electronic  Curriculum  Unit  Planner;  and  provision  of  information  concerning  the 
elementary  curriculum  in  Ontario. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


327 


OFFICIAL  LANGUAGES  MONITOR  PROGRAM 

Mowat  Block 

16th  Fir  Rm  1622,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2792 
Fax  (416)325-2472  @ 

•  _ 

The  Official  Languages  Monitor  Program  is  funded  by  Canadian  Heritage,  administered  by  the 
provinces  and  territories  with  the  assistance  of  the  Council  of  Ministers  of  Education,  Canada.  This 
program  is  an  exchange  program  that  promotes  the  learning  of  French  as  a  second  language,  French 
as  a  minority  language  or  English  as  a  second  language.  Monitors  usually  travel  to  another  province 
or  territory  to  perform  their  duties.  The  program  liaises  with  school  boards,  universities  and  colleges 
in  Ontario  and  with  provincial  and  territorial  coordinators. 

SECONDARY  CURRICULUM  UNIT 

Mowat  Block 
16th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2500 
Fax  (416)325-2575  @ 

The  Secondary  Curriculum  Unit  is  responsible  for  the  development  of  secondary  curriculum  and 
support  for  its  implementation.  The  unit  coordinates  initiatives  to  assist  teachers  in  the 
implementation  of  secondary  curriculum  and  assessment  policies  including  the  development  of 
course  profiles  and  support  for  Curriculum  Implementation  Partnership  and  the  Ad  Hoc  Advisory 
Committees.  It  leads  the  Sustaining  Quality  Curriculum  process,  an  ongoing  cycle  of  review  to 
ensure  that  the  K-12  curriculum  remains  current,  relevant  and  effective. 

POLICY  AND  PROGRAM  BRANCH 

Mowat  Block 
15th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2660 
Fax  (416)325-2664 
8:30-5:30  S 

The  Policy  and  Program  Branch  provides  policy  advice,  program  support  and  implementation 
guidance  in  elementary  education  with  a  focus  on  early  learning,  school-based  improvement, 
performance-based  accountability,  safe  schools  and  parental  involvement.  In  addition  to  providing 
research  information  for  policy  development  and  analysis,  the  branch  performs  a  lead  liaison  role 
with  key  provincial  education  stakeholders,  as  well  as  national  and  international  organizations.  The 
branch  consists  of  the  following  three  units:  Policy  Development  and  Implementation,  Research 
and  Liaison,  and  Corporate  Support  and  Liaison. 

CORPORATE  SUPPORT  AND  LIAISON  UNIT 

Mowat  Block 
15th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-4286 
Fax  (416)325-2664 
8:30-5:30  @ 

The  Corporate  Support  and  Liaison  Unit  provides  corporate  support  for  the  Ministry’s  relations 
with:  Key  provincial  education  stakeholder  organizations;  The  Council  of  Ministers  of  Education, 
Canada;  National  and  international  organizations  with  an  education  mandate;  and  Foreign 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


328 


MINISTRY  OF  EDUCATION 


delagatioons.  The  unit  has  the  lead  for  strict  discipline  programming.  The  unit  is  also  responsible 
for  coordinating  all  business  processes  regarding  branch-specific  performance  measures,  business 
planning  and  expenditure  management  practices  and  human  resources  administration. 


Services  offered  to  the  Public: 

Council  of  Ministers  of  Education,  Canada 


POLICY  DEVELOPMENT  AND  I  IMPLEMENTATION  UNIT 

Mowat  Block 
15th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2558 
Fax  (416)325-2664 
8:30-5:30  S 

The  Policy  Development  and  Implementation  Unit  is  specifically  responsible  for  developing  and 
supporting  the  implementation  of  policy  and  programs  particularly  as  it  relates  to:  Early  learning; 
Performance-based  accountability  through  the  setting  of,  and  reporting  on,  improvement  targets; 
Safe  Schools;  and  Parental  involvement  through  school  councils. 

RESEARCH  AND  INFORMATION  UNIT 

Mowat  Block 
15th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2681 
Fax  (416)325-2664 
8:30-5:30  @1 

The  Research  and  Information  Unit  provides  information  for  policy  development  and  analysis  with 
a  view  to  supporting  evidence  based  teaching  and  school  based  instructional  leadership.  Its  primary 
functions  include:  Tracking  interjurisdictional  education  policy  trends;  Analysing  achievement  and 
target  data  to  measure  student  improvement;  Coordinating  the  Ministry’s  input  into  national  and 
international  activities  for  the  development  of,  and  follow-up  on,  education  indicators. 

PROGRAM  SUPPORT 

Mowat  Block 
16th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)212-4651 
Fax  (416)325-2879  S 

The  Program  Support  Branch  plays  a  key  leadership  role  in  the  Strategic  Planning  and  Elementary/ 
Secondary  Programs  Division  in  advising  and  developing  initiatives  to  promote  and  implement  the 
education  programs  and  policies  currently  underway  in  the  division.  Secondary  School  will  be  the 
same  as  last  year. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


329 


SECONDARY  SCHOOL  POLICY  AND  PROGRAMS  BRANCH 

Mowat  Block 
8th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2559 
Fax  (416)325-2552  S 

Secondary  School  Policy  and  Programs  Branch  develops  policies  for:  program  and  diploma 
requirements  in  secondary  school;  guidance  and  career  education  in  elementary  and  secondary 
school;  cooperative  education  and  school-work  transitions;  and  school-college  transition.  It  works 
closely  with  the  Ministry  of  Training,  Colleges  and  Universities,  Provincial  Partnership  Council, 
business-education  councils,  schools/school  boards,  and  other  organizations  to  expand  school-work 
transition  opportunities,  including  the  Ontario  Youth  Apprenticeship  Program,  for  students. 

SCHOOL-WORK-TRANSITION  POLICY  AND  PROGRAM  UNIT 

Mowat  Block 
8th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-2886 
Fax  (416)325-2552  S 

Reporting  jointly  to  the  Ministry  of  Education  and  the  Ministry  of  Training,  Colleges  and 
Universities,  the  School-Work-Transition  Policy  and  Program  Unit  develops  and  supports 
implementation  of  policies  and  programs  related  to  the  transition  of  students  from  secondary 
education  to  work  and  apprenticeship.  Responsibilities  include  expanding  student  access  to  work 
experiences  through  policies,  programs  and  partnerships  that  include:  cooperative  education  and 
all  other  forms  of  experiential  learning,  the  Provincial  Partnership  Council,  Passport  to  Prosperity 
employer  campaign,  the  Ontario  Skills  Passport,  sectoral  relationships  (business  sectors),  business- 
education  councils,  the  Ontario  Youth  Apprenticeship  Program;  technological/vocational 
education. 

SECONDARY  SCHOOL  POLICY  UNIT 

Mowat  Block 
8th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-0951 
Fax  (416)325-2552  @ 

The  Secondary  School  Policy  Unit  develops  and  supports  implementation  of  policies  related  to 
diploma  requirements,  the  organization  of  secondary  school  programs,  the  Grade  1-12  guidance  and 
career  education  program;  the  transition  of  students  from  elementary  to  secondary  school;  student 
transitions  to  higher  education  (e.g.,  career  pathways  to  college);  the  double  cohort;  citizenship 
education;  prior  learning  assessment  and  recognition;  programs  for  at-risk  students. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


330 


MINISTRY  OF  EDUCATION 


SPECIAL  EDUCATION  PROJECT 

7th  Fir  Suite  7 10,  2  Carlton  St 

Toronto  M5B  1J3 

General  Inquiry  (416)325-2716 

TTY  (416)314-7776 

Toll  Free  1-877-699-5431 

Fax  (416)325-3318 

Fax  (416)314-0637 

www.edu.gov.on.ca 

8:30-  5:00  S 

The  Special  Education  Project  is  responsible  for  policy  and  program  implementation  for  special 
education.  The  Project  provides  administrative  support  for  the  Minister’s  Advisory  Council  on 
Special  Education  and  Special  Education  Tribunals.  It  ensures  that  the  development  of  ministry 
regulations,  policies,  guidelines  and  resource  documents  are  consistent  with  government  directions 
and  the  Education  Act  and  works  closely  with  staff  in  the  Ministry’s  District  Offices  to  monitor 
policy  and  program  implementation  across  the  publicly-funded  school  system. 

COORDINATED  SERVICES  UNIT 

7th  Fir  Suite  710,  2  Carlton  St 
Toronto  M5B  1J3 
General  Inquiry  (416)314-7935 
TTY  (416)314-7776 
Toll  Free  1-877-699-5431 
Fax  (416)314-0637 
www.edu.gov.on.ca 
8:30-5:00  S 

The  Coordinated  Services.  Unit  is  responsible  for  developing  policies  targeted  at  improving  service 
coordination  between  schools  and  other  agencies  and  clarifying  responsibilities  for  service 
provision  to  children  receiving  special  education  programs  and  services  in  school. 

PROGRAM  STANDARDS  UNIT 

7th  Fir  Suite  710,  2  Carlton  St 
Toronto  M5B  1J3 
General  Inquiry  (416)314-2333 
TTY  (416)314-7776 
Toll  Free  1-877-699-5431 
Fax  (416)314-0637 
www.edu.gov.on.ca 
8:30-5:00  @ 

The  Program  Standards  Unit  is  responsible  for  consulting  on  and  developing  program  standards  for 
special  education  programs  and  services  delivered  to  exceptional  students  by  publicly-funded 
school  boards  in  Ontario. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


331 


SPECIAL  EDUCATION  POLICY  AND  PROGRAMS  UNIT 

7th  Fir  Suite  710,  2  Carlton  St 
Toronto  M5B  1J3 
General  Inquiry  (416)314-2716 
TTY  (416)314-7776 
Toll  Free  1-877-699-5431 
Fax  (416)325-3318 
www.edu.gov.on.ca  BS 

The  Special  Education  Policy  and  Program  Unit  is  responsible  for  day-to-day  policy  and  program 
development  that  impacts  on  special  education.  This  unit  ensures  that  the  development  of  ministry 
regulations,  policies,  guidelines  and  resource  materials  are  consistent  with  government  directions 
on  special  education  and  the  Education  Act.  The  unit  works  closely  with  staff  in  the  Ministry’s 
District  Offices  to  provide  policy  clarification  and  to  monitor  policy  and  program  implementation 
across  the  publicly-funded  school  system.  The  unit  also  provides  administrative  support  to  the 
Minister’s  Advisory  Council  on  Special  Education  and  the  Ontario  Special  Education  Tribunals 
(English  and  French). 

TEACHING  POLICY  AND  PROGRAM  OFFICE 

Mowat  Block 
13th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)325-7647 
Fax  (416)325-7019  0 

The  Teaching  Policy  and  Program  Office  (TPPO)  develops,  implements,  monitors  and  evaluates 
policies  and  programs  to  support  teaching  excellence  in  Ontario.  These  currently  include:  an 
Ontario  Teacher  Qualifying  Test;  professional  learning  requirements;  a  Teacher  Performance 
Appraisal  System;  and  a  Support  for  Schools  that  Need  Extra  Help  Program.  In  addition,  TPPO 
is  responsible  for  liaison  with  the  Ontario  College  of  Teachers,  including  management  of  any 
College  regulatory  amendments. 

AGENCIES,  BOARDS  AND  COMMISSIONS 

EDUCATION  QUALITY  AND  ACCOUNTABILITY  OFFICE 

Suite  1200,  2  Carlton  St 

Toronto  M5B  2M9 

General  Inquiry  (416)314-0146 

Toll  Free  1-888-327-7377 

Fax  (416)325-2956  (Communications) 

www.eqao.com 

8:30-5:00  S 

The  responsibilities  of  the  Education  Quality  and  Accountability  Office  are  focused  on  providing, 
or  ensuring  the  provision  of  clear,  accurate  and  relevant  information  on  the  quality  of  education 
in  Ontario;  guiding  improvement  planning;  and  promoting  the  sharing  of  best  educational  practices. 
This  includes  implementing  a  comprehensive  program  of  student  assessment  within  the 
government-established  parameters;  advising  the  Minister  of  Education  on  assessment  policy, 
conducting  quality  reviews;  implementation  of  a  provincial  performance  indicators  system; 
supporting  Ontario’s  participation  in  national  and  international  assessment  initiatives;  reporting  to 
the  minister,  public  and  education  community  on  system-quality  issues;  and  supporting  research 
and  strategies  for  enhancing  learning  for  all  students. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  EDUCATION 


LANGUAGES  OF  INSTRUCTION  COMMISSION  OF  ONTARIO 

Mowat  Block 
8th  Fir,  900  Bay  St 
Toronto  M7A  1L2 
General  Inquiry  (416)314-3500 
Fax  (416)325-2979 
8:30-4:30  S 

The  Languages  of  Instruction  Commission  of  Ontario  was  established  to  help  resolve  disputes  over 
the  provision  of  education  programs  in  the  language  of  a  French  or  English  minority  group.  The 
commission  intercedes  in  conflicts  between  school  authorities  and  French-language  rights  holders 
groups. 

MINISTER  S  ADVISORY  COUNCIL  ON  SPECIAL  EDUCATION 

7th  Fir  Suite  710,  2  Carlton  St 
Toronto  M5B  1J3 
General  Inquiry  (416)314-2333 
TTY  (416)314-7776 
Toll  Free  1-877-699-5431 
Fax  (416)325-3318 
www.edu.gov.on.ca 
9:00  -  5:00  S 

The  Advisory  Council  on  Special  Education  was  originally  established  in  1974  as  a  committee  and 
reconstituted  as  a  council  in  1986.  The  Council  advises  the  Minister  of  Education  on  any  matter 
related  to  the  establishment  and  provision  of  special  education  programs  and  services  for 
exceptional  students,  including  the  identification  and  provision  of  early  intervention  programs  for 
students  with  special  needs.  The  Council  consists  of  21  members,  most  of  whom  represent  either 
an  exceptionality  (e.g.  developmental  disabilities,  giftedness)  or  a  profession  (e.g.,  teaching,  social 
work).  There  is  also  a  representative  for  students  and  youth,  and  there  are  representatives  from  the 
Ministry  of  Health  and  Long-Term  Care,  and  the  Ministry  of  Community,  Family  and  Children’s 
Services  who  sit  as  non-voting  members.  All  Council  members  are  appointed  by  the  Minister  of 
Education.  The  Council  meets  three  times  a  year  normally  in  February,  June  and  November. 

ONTARIO  PARENT  COUNCIL 

Suite  1511,2  Carlton  St 
Toronto  M5B  1J3 
General  Inquiry  (416)314-0426 
Toll  Free  1-800-361-6483 
Fax  (416)314-0425 
www.ontarioparentcouncil.org 
9:00-5:15  S 

The  Ontario  Parent  Council  is  a  20  member  council  created  in  1993.  The  council’s  mandate  is  to 
give  advice  on  elementary /secondary  policy  and  program  issues  to  the  Minister  of  Education  and 
to  promote  parental  involvement  in  the  education  system.  The  composition  of  the  council  reflects 
the  geographic  realities  of  Ontario  and  the  diversity  of  its  population. 


Services  offered  to  the  Public: 

Ontario  Parents  Communication  Service 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  EDUCATION 


333 


PROVINCIAL  SCHOOLS  AUTHORITY 

255  Ontario  St  S 
Milton  L9T2M5 
General  Inquiry  (905)878-2851 
TTY  (905)878-8405 
8:30-4:45  @1 

The  Provincial  Schools  Authority  (PSA)  was  established  in  1975  under  the  Provincial  Schools 
Negotiations  Act.  The  Act  created  a  bargaining  unit  of  all  teachers  employed  in  provincially 
operated  schools.  The  PSA  negotiates  a  collective  agreement  with  the  Federation  of  Provincial 
School  Authority  Teachers  (FOPS  AT)  on  behalf  of  the  ministries  of  Education,  and  Public  Safety 
and  Security.  The  PSA  is  the  employer  of  record  for  teachers,  principals  and  vice-principals.  It 
handles  grievance,  leaves  and  other  administrative  functions. 

SPECIAL  EDUCATION  TRIBUNALS  -  (ENGLISH/FRENCH)  (ONTARIO) 

7th  Fir  Suite  710,  2  Carlton  St 
Toronto  M5B  1J3 

General  Inquiry  (416)325-0269  (English) 

General  Inquiry  (416)325-2829  (French) 

Fax  (416)325-3318  (English) 

Fax  (416)325-3318  (French) 

9:00  -  5:00  S 

The  Special  Education  Tribunals  provide  a  final  avenue  of  appeal  for  parents  who  disagree  with 
recommendations  of  the  Identification,  Placement  and  Review  Committee  (IPRC),  for  either  the 
identification  or  the  placement  of  an  exceptional  pupil. 

ACTS 

Education  Accountability  Act,  2000 
Education  Act 

Education  Quality  and  Accountability  Office  Act,  1996 

Fairness  for  Parents  and  Employees  Act  (Teachers’  Withdrawal  of  Services),  1997 

Instructional  Time:  Minimum  Standards  Act,  1998 

Ontario  College  of  Teachers  Act,  1996 

Ontario  Institute  for  Studies  in  Education  Repeal  Act,  1996 

Ontario  School  Trustees’  Council  Act 

Ottawa-Carleton  French-Language  School  Board  Transferred  Employees  Act 

Provincial  Schools  Negotiations  Act 

Quality  in  the  Classroom  Act,  2001 

School  Trust  Conveyances  Act 

Stability  &  Excellence  in  Education  Act,  2001 

Student  Protection  Act,  2002 

Teachers  Pension  Act 

Teachers  Pension  Act,  1989 

Teaching  Profession  Act 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


334 


MINISTRY  OF  ENERGY 


MINISTRY  OF  ENERGY 

Hearst  Block 

4th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)327-6758 

Fax  (416)327-0033 

www.energy.gov.on.ca 

8:00-5:30  0 

The  ministry  is  responsible  for  promoting  the  development  of  a  safe,  sustainable  and  secure  energy 
supply  for  Ontario.  The  ministry  sets  the  legislative  and  policy  frameworks  within  which  the 
Ontario  Energy  Board,  the  Independent  Electricity  Market  Operator  and  energy  sector  suppliers  and 
consumers  operate.  In  addition,  the  ministry  encourages  the  development  of  energy  efficient  and 
alternative  energy  technologies. 

DEPUTY  MINISTER’S  OFFICE 

COMMUNICATIONS  BRANCH 

Hearst  Block 
4th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)327-3855 
Toll  Free  1-888-668-4636 
Fax  (416)326-3947 
www.energy.gov.on.ca 
8:00-5:30  0 

The  Communications  Branch  supports  the  ministry’s  program  delivery,  policy  coordination  and 
consensus-building  activities  between  its  partner  ministries  within  the  provincial  government  and 
a  broad  network  representing  Ontario’s  energy  sector.  Its  objective  is  to  raise  awareness  and 
promote  understanding  by  the  public  of  government  energy-related  initiatives  and  policies.  The 
branch  provides  services  such  as  communications  planning,  produces  communications  materials 
such  as  speeches,  news  releases,  brochures,  publications,  answers  public  media  and  inquiries,  and 
oversees  the  Ministry’s  web  site  and  call  centre. 

BUSINESS  PLANNING  AND  CORPORATE  SERVICES  DIVISION 

2nd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)327-7106 
Fax  (416)314-3354 
8:30  -  5:00  0 

The  Business  Planning  and  Corporate  Services  Division  is  responsible  for  providing  corporate 
planning,  administrative  support  and  services  to  enhance  the  delivery  of  ministry  programs.  The 
division  supports  and  advises  the  Deputy  Minister,  Energy  and  the  Energy  program  areas  to  ensure 
compliance  with  the  provincial  government’s  policies  and  procedures  on  financial  management, 
audit,  asset  management,  information  and  technology,  procurement,  budgetary  control,  freedom  of 
information,  human  resource  planning  and  management,  and  French  language  services.  The 
Division  also  manages  the  relationship  with  service  providers  and  is  the  key  point  of  contact  with 
the  Economics  Business  Information  and  Information  Technology  Cluster,  Internal  Audit  Division, 
Management  Board  Secretariat  and  the  Shared  Services  Bureau. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.gov.on.ca 


MINISTRY  OF  ENERGY 


335 


ECONOMIC  AND  BUSINESS  CLUSTER  -  INFORMATION  AND  INFORMATION 
TECHNOLOGY 

Hearst  Block 

3rd  Fir,  900  Bay  St 

Toronto  M7A2E1 

General  Inquiry  (416)326-9400 

Fax  (416)326-9424 

8:30  -  5:00  S 

The  Economic  and  Business  Cluster  is  responsible  to  provide  information  management  and 
information  technology  services  to  the  Ministries  of  Consumer  and  Business  Services;  Enterprise, 
Opportunity  and  Innovation;  Energy  and  Labour.  The  Cluster’s  mission  is  two-fold:  firstly,  to 
provide  timely  and  cost  effective  support  to  its  client  ministries  in  helping  them  to  promote 
e-business  and  e-govemment  as  a  means  of  enhancing  government  service;  and,  secondly  to  further 
the  Ontario  government’s  overall  I&ITstrategy  by  providing  the  following  services:  business 
solutions;  architecture  and  planning;  application  development  and  production  support;  and 
information  technology  operations  and  client  support. 

FRENCH  SERVICES 

9th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-7938 
Fax  (416)314-7949 
8:30  -  5:00  S 

The  French  Services  Office  provides  guidance  and  assistance  to  the  ministry  and  its  agencies  in 
the  planning  and  effective  delivery  of  programs,  activities  and  services  in  French  and  serves  as  a 
link  between  the  francophone  community  and  the  ministry.  This  office  also  provides  translation 
services. 

INTERNAL  AUDIT  DIVISION 

18th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)327-9368 
8:30-5:00  S 

Internal  Audit  Division,  which  has  a  dual  responsibility  to  act  in  a  consultive  and  audit  role, 
provides  internal  audit  services  to  the  ministry  and  its  agencies.  The  branch  reviews  and  appraises 
financial  management  and  information  technology  controls  of  the  Ministry  of  Energy  and 
operational  and  program  activities  to  ensure  economy,  efficiency  and  effectiveness. 

ENERGY  DIVISION 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)314-6223 
Fax  (416)314-6224 
8:30-5:00  @ 

The  Energy  Division  provides  a  structure  to  identify  strategic  issues;  to  coordinate  policy  and 
program  development;  and  to  coordinate  and  integrate  interaction  between  the  ministry  and  other 
governments. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


336 


MINISTRY  OF  ENERGY 


ELECTRICITY  POLICY  BRANCH 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6559 
Fax  (416)325-7041 
8:30  -  5:00  SI 

The  Electricity  Policy  Branch  provides  expert  analysis  and  develops  policy  options  on  issues 
relating  to  the  electricity  system  in  Ontario  including  the  regulatory  framework  for  the  electricity 
sector  supply,  transitional  issues  with  respect  to  restructuring  and  the  application  of  the  Energy 
Competition  Act  and  distribution  restructuring  and  pricing.  The  branch  represents  Ontario’s 
interests  in  electricity  discussions  with  the  federal  government  and  other  jurisdictions;  and  provides 
the  ministry’s  and  government’s  principal  liaison  with  Ontario  Hydro,  municipal  utilities  and  other 
stakeholders  in  the  electricity  sector. 

ENERGY  EFFICIENCY  AND  RENEWABLES  SECTION. 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6552 
Fax  (416)325-6972 
8:30  -  5:00  @ 

The  Energy  Efficiency  and  Renewables  section  provides  analysis,  advice,  liaison  and  policy 
development  concerning  energy  efficiency,  conservation  and  renewable  energy  issues  and  related 
technologies.  The  section  also  administers  the  Energy  Efficiency  Act. 

ENERGY  POLICY  BRANCH 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6591 
Fax  (416)325-7023 
8:30  -  5:00  El 

The  Energy  Policy  Branch  conducts  financial  and  economic  analysis  related  to  the  energy  industry, 
regulatory  issues,  energy  policy  and  market  structures.  Through  a  shared  services  agreement,  the 
branch  provides  environmental  economic  support  to  the  ministry.  The  branch  includes  the  Oil  and 
Gas  section  which  provides  analysis,  advice  and  liaison  relating  to  oil  and  natural  gas.  It  is  also 
responsible  for  the  ministry’s  climate  change  work  and  energy  intergovernmental  relations  and 
contingency  planning. 

ENERGY  ECONOMICS  AND  FINANCIAL  ANALYSIS  SECTION 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6586 
Fax  (416)325-7023 
8:30-5:00  @1 

Energy  Economics  and  Financial  Analysis  Section  provides  economic  advice  and  analysis  related 
to  new  generation  investment  issues,  energy  environmental  issues,  energy  technology  issues, 
energy  efficiency,  renewable  and  alternative  technology,  including  impact  assessments  of  policy 
proposals  and  individual  project  barriers. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENERGY 


337 


ENERGY  PRICING  COMPETITIVENESS  ANALYSIS 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6586 
Fax  (416)325-7023 
8:30  -  5:00  @ 

Energy  Pricing  Competitiveness  Analysis  provides  economic  and  financial  analysis  on  energy 
issues,  assesses  outlook  for  market  prices  for  electricity,  natural  gas,  oil  and  oil  products  in  Ontario 
and  other  jurisdictions,  analyzes  financial  returns  for  regulated  utilities,  and  advises  on  pricing,  risk 
management  mechanisms,  market  structure,  market  power,  and  competitiveness  in  energy  markets. 

ENVIRONMENTAL  ECONOMICS 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6586 
Fax  (416)325-7023 
8:30  -  5:00  ^ 

Environmental  Economics  provides  environmental  economic  analysis  and  support  under  an 
economic  shared  services  agreement. 

OIL  AND  GAS  SECTION 

3rd  Fir,  880  Bay  St 
Toronto  M7A2C1 
General  Inquiry  (416)325-6562 
Fax  (416)325-6981 
8:30  -  5:00  S 

The  Oil  and  Gas  Section  of  the  Energy  Policy  Branch  provides  analysis,  advice  and  policy 
coordination  on  issues  relating  to  the  supply,  distribution  and  pricing  of  natural  gas,  crude  oil, 
petroleum  products,  petrochemicals,  gasoline  and  alternate  transportation  fuels.  The  section 
provides  the  ministry’s  main  liaison  with  the  Ontario  Energy  Board,  on  natural  gas  regulation,  and 
the  oil,  gas  and  alternate  transportation  fuels  industries  and  associations.  It  also  represents  Ontario’s 
oil  and  gas  interests  in  hearings  before  the  National  Energy  Board  and  coordinates  Ontario  positions 
on  energy  issues  for  discussions  with  the  federal  government  and  other  jurisdictions. 

AGENCIES,  BOARDS  AND  COMMISSIONS 

ONTARIO  ENERGY  BOARD 

Suite  2601,  2300  Yonge  St 

PO  Box  2319 

Toronto  M4P  1E4 

General  Inquiry  (416)481-1967 

(416)314-2455  (Customer  Service  Centre) 

Toll  Free  1-888-632-6273 

Toll  Free  1-877-632-2727  (Customer  Service  Centre) 

Fax  (416)440-7656 
www.oeb.gov.on.ca 
8:15-5:00  S 

The  Ontario  Energy  Board  is  an  independent,  quasi-judicial  tribunal  that  reports  to  the  Minister 
of  Energy.  The  Board  has  regulatory  oversight  of  gas  and  electricity  matters  and  provides  advice, 
as  required,  to  the  minister.  In  the  electricity  sector,  the  Board  licenses  all  market  participants  and 
approves  rates  charged  for  transmission  and  distribution.  Companies  that  want  to  purchase  or  sell 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


338 


MINISTRY  OF  ENERGY 


distribution  and  transmission  assets  must  have  Board  approval.  In  the  natural  gas  sector,  the  Board 
also  approves  the  rates  charged  by  utilities  and  licenses  companies  that  sell  to  residential  and  small 
commercial  users.  The  Board  also  approves  storage  facilities  and  utility  ownership  changes.  As  well 
as  for  the  construction  of  natural  gas  pipelines,  the  Board  must  also  approve  major  electricity 
transmission  lines  and  gas  franchise  agreements  between  utilities  and  municipalities. 

ACTS 

Electricity  Act,  1998 
Energy  Efficiency  Act,  RSO  1 990 
Ministry  of  Energy  Act,  RSO  1990 
Ontario  Energy  Board,  1998 
Power  Corporation  Act,  RSO  1990 
Toronto  District  Heating  Corporation,  1998 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


339 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND 
INNOVATION 

Hearst  Block 

8th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6666 

Fax  (416)325-6688 

www.ontariocanada.com 

8:30-5:00  ^ 

The  mandate  of  the  Ministry  of  Enterprise,  Opportunity  and  Innovation  is  to  foster  competitive 
businesses  and  a  prosperous  economy.  Through  this  mandate,  the  Ministry  promotes  innovation, 
economic  growth,  and  job  creation  by  providing  leadership  for  the  development  of  economic  and 
science  and  technology  policy  across  the  government;  supporting  the  removal  of  barriers  to 
business;  fostering  innovation  and  entrepreneurship;  promoting  community,  sector  and  cluster 
development;  marketing  Ontario  as  a  premier  investment  location  and  working  with  investors  to 
locate  and  expand  in  Ontario;  developing  a  dynamic  export  culture  and  expanding  Ontario’s  export 
markets;  increasing  Ontario’s  international  profile  through  representation  in  key  markets  around 
the  world;  and  building  Ontario’s  scientific  and  research  awareness  and  investing  in  Ontario’s 
science  and  technology  infrastructure. 

DEPUTY  MINISTER  S  OFFICE 

COMMUNICATIONS  BRANCH 

Hearst  Block 

8th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6666 

Fax  (416)325-6688 

www.ontariocanada.com 

8:30-5:00  S 

The  Communications  Branch  provides  a  wide  range  of  communication  services  on  behalf  of  the 
ministry  to  clients,  stakeholders  and  the  general  public.  It  provides  advice  and  support  to  help  the 
Premier,  Minister,  senior  management,  staff  and  ministry  clients  achieve  objectives  of  economic 
development,  job  growth  and  innovation.  The  branch  consists  of  four  units.  Corporate  Marketing 
and  Communications  Services  develops  communication  plans,  prepares  speeches,  news  releases 
and  publications  (print  and  electronic)  on  ministry  activities  and  initiatives,  and  is  responsible  for 
media  relations  and  the  ministry’s  internal  and  external  web  presence.  The  Issues  Management  Unit 
deals  with  contentious  issues.  The  Editorial  and  Financial  Services  Unit  handles  public  enquiries, 
correspondence  and  finances  for  the  branch.  The  fourth  unit,  Corporate  Events,  coordinates 
domestic  tours  and  special  events  for  the  ministry. 

ECONOMICS  AND  BUSINESS  CLUSTER  -  INFORMATION  AND  INFORMATION 
TECHNOLOGY 

Eaton  Tower 
33rd  Fir,  250  Yonge  St 
Toronto  M5B  2N5 
General  Inquiry  (416)326-9400 
Fax  (416)326-9424 
8:30-5:00  @ 

The  Economics  and  Business  Cluster  is  responsible  for  providing  information  and  information 
technology  services  to  the  ministries  of  Consumer  and  Business  Services;  Enterprise,  Opportunity 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


340 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


and  Innovation,  Labour  and  Energy.  The  Cluster’s  mission  is  two-fold:  to  provide  timely  and  cost 
effective  support  to  its  client  ministries  in  helping  them  to  promote  e-business  and  e-govemment 
as  a  means  of  enhancing  government  service;  and,  secondly  to  further  the  Ontario  Government’s 
overall  I&IT  strategy.  This  is  achieved  by  providing  the  following  services:  business  solutions; 
architecture  and  planning;  application  development  and  production  support;  and  information 
technology  operations  and  client  support. 

EBC  STAFF  -  HEARST  BLOCK  OPERATION 

Hearst  Block 
3rd  Fir,  900  Bay  St. 

Toronto  M7A  2E1 

General  Inquiry  (416)212-5177 

(905)946-4762  (Technical  Support  Help  Desk) 

Fax  (416)325-6635 
8:30  -  5:00  SI 

The  IT  Cluster  supports  and  assists  the  ministry’s  staff  by  planning,  implementing  and  maintaining 
cost-effective,  high  quality  information,  technology  and  business  improvement  solutions  that  align 
with  business  strategies,  priorities  and  objectives.  IT  coordinates  the  development  of  the  ministry’s 
information  technology  strategic  plan,  the  development  and  maintenance  of  corporate  applications/ 
databases,  the  technology  infrastructure,  and  provides  information  technology  training  and  access 
to  external  databases. 

LEGAL  SERVICES  BRANCH 

5th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)326-1018 
Fax  (416)326-1021 
8:30-  5:00  S 

Legal  Services  Branch  is  responsible  for  providing  a  full  range  of  legal  services  to  the  ministry  and 
its  agencies  including:  providing  strategic  legal  advice  to  the  Minister,  Deputy  Minister,  agency 
heads  and  senior  officials  on  programs  and  activities;  assuming  responsibility  for  managing  all 
litigation,  court  and  tribunal  proceedings  in  which  the  ministry  has  an  interest;  negotiating  and 
drafting  agreements,  instruments  and  other  documents  necessary  for  the  effective  and  prudent 
delivery  of  ministry  initiatives;  maintaining  and  amending  legislation  and  regulations  for  which  the 
Minister  is  responsible. 

OFFICE  OF  INTERNATIONAL  RELATIONS  AND  PROTOCOL  (OIRP) 

The  Citadel 

Suite  830,  1075  Bay  St 

Toronto  M5S2B1 

General  Inquiry  (416)325-8535 

Fax  (416)325-8550 

8:30-5:00  S 

The  Office  of  International  Relations  and  Protocol  (OIRP)  coordinates  the  province’s 
international  relations  by  providing  analysis  and  advice  on  international  issues  and  events,  and  by 
managing  the  international  activities  of  the  Lieutenant  Governor,  Premier,  MEOI  minister,  as  well 
as  other  ministers  and  senior  officials.  The  Office  of  International  Relations  and  Protocol  also 
maintains  extensive,  consultative  relations  with  the  Department  of  Foreign  Affairs  and  International 
Trade;  develops  mandates  for  and  manages  the  activities  of  Ontario’s  Senior  Economic  Officers 
posted  internationally;  provides  a  variety  of  protocol  advice  and  services  -  including  the 
coordination  of  memorial,  ceremonial  and  hospitality  events;  and  develops  and  implements  state/ 
official/working  visits  by  foreign  leaders  and  delegations,  and  members  of  the  Royal  Family. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  wwwJnfogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


341 


CORPORATE  AND  FIELD  SERVICES  DIVISION 

Hearst  Block 

7th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6486 

Fax  (416)325-6392 

8:30  -  5:00  SI 

The  Corporate  and  Field  Services  Division  leads  and  coordinates  the  ministry’s  corporate 
administrative  support  services,  including  employee  services,  business  planning  and  finance, 
information  technology  systems,  aboriginal  affairs,  and  audit  services.  Corporate  Services  also 
provides  administrative  services  to  Ministry  of  Intergovernmental  Affairs.  The  division  coordinates 
ministry  participation  in  government-wide  administrative  initiatives  and  projects  and  is  responsible 
for  the  ministry’s  network  of  regional  offices  in  Eastern,  Central  and  Southwestern  parts  of  the 
province  in  addition  to  a  network  of  Small  Business  Enterprise  Centres  and  Business  Self-Help 
Offices.  Through  these  offices,  staff  provide  a  continuum  of  business  development  services  to  the 
business  community,  from  start-up  companies  to  growth-oriented  firms,  to  promote  growth  and  job 
creation. 

BUSINESS  AND  ECONOMICS  AUDIT  CLUSTER 

18th  Fir,  56  Wellesley  StW 
Toronto  M7A  2E7 
General  Inquiry  (416)326-1703 
Fax  (416)326-1712  S 

The  Business  and  Economics  Audit  Cluster,  which  has  a  dual  responsibility  to  act  in  a  consultive 
and  audit  role,  provides  internal  audit  services  to  the  ministry  and  its  agencies.  The  cluster  reviews 
and  appraises  financial  management  and  information  technology  controls  of  the  Ministry  of 
Enterprise,  Opportunity  and  Innovation,  Ministery  of  Energy,  Ministry  of  Labour  and  Ministry  of 
Consumer  and  Business  Services,  and  operational  and  program  activities  to  ensure  economy, 
efficiency  and  effectiveness. 

BUSINESS  PLANNING  AND  FINANCE  BRANCH 

Hearst  Block 

7th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6421 

Fax  (416)327-4239 

8:30  -  5:00  @1 

The  Business  Planning  and  Finance  Branch  provides  strategic  advice  and  support  to  the  Ministry 
of  Enterprise,  Opportunity  and  Innovation  on  the  management  of  ministry  resources  and  program 
development  through  the  coordination  of  business  planning,  performance  measurements,  financial 
planning  and  coordination  of  Management  Board  approvals.  The  branch  also  provides  corporate 
accounting  services  to  the  Ministry  of  Enterprise,  Opportunity  and  Innovation  and  the  Ministry  of 
Intergovernmental  Affairs.  These  services  include  advice  and  training  on  controllership, 
development  of  ministry  financial  and  procurement  policies,  maintenance  of  the  ministry  chart  of 
accounts  and  the  coordination  of  corporate  financial  reporting.  Financial  accounting  and  purchasing 
services  are  provided  to  the  ministries  by  the  Shared  Services  Bureau. 


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342 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


BUSINESS  TRANSFORMATION  AND  ORGANIZATIONAL  DEVELOPMENT 
BRANCH 

Hearst  Block 

7th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6638 

Fax  (416)325-6392 

8:00-  5:30  @ 

The  Business  Transformation  and  Organizational  Development  Branch  is  responsible  for  quality 
improvement,  service  management,  corporate  initiatives  and  support  for  key  business 
transformation  initiatives. 

* 

CORPORATE  INITIATIVES  GROUP 

Hearst  Block 
3rd  Fir,  900  Bay  St 
Toronto  M7A2E1 
General  Inquiry  (416)325-6608 
Fax  (416)325-6715 
8:30-5:00  S 

The  Corporate  Initiatives  Group  is  primarily  responsible  for  the  development  and  implementation 
of  the  Ministry’s  Human  Resources  Plan  and  the  administration  of  the  Workforce  Information 
Network  (WIN)  for  the  Ministry  of  Enterprise,  Opportunity  and  Innovation  and  the  Ministry  of 
Intergovernmental  Affairs. 

QUALITY  AND  SERVICE  MANAGEMENT 

Hearst  Block 
7th  Fir,  900  Bay  St 
Toronto  M7A2E1 
General  Inquiry  (416)212-5177 
Fax  (416)325-6392 
8:30-5:00  S 

The  Quality  and  Services  Management  Unit  leads  and  coordinates  the  implementation  of  the 
Ministry  Quality  Plan,  and  provides  service  management  for  a  range  of  business  support  services 
including  those  provided  by  the  Shared  Services  Bureau  and  the  Economic  and  Business  IT  Cluster. 

ENTREPRENEURSHIP  AND  FIELD  SERVICES  BRANCH 

ENTREPRENEURSHIP 

5th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)325-6541 
Fax  (416)325-6538 
www.ontario-canada.com 
8:30-5:00  ^ 

The  Entrepreneur  program  assists  new  entrepreneurs  in  the  evaluation  and  process  of  business  start¬ 
up  and  supporting  early  stage  growth.  It  also  promotes  entrepreneurial  skills,  qualities  and 
opportunities  to  Ontario’s  youth.  This  section  is  responsible  for  the  Small  Business  Enterprise 
Centres  and  Self-Help  Offices  established  in  partnership  with  municipalities  across  Ontario,  the 
implementation  of  the  Young  Entrepreneurs  Strategy  and  other  entrepreneurship  programs. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


343 


FIELD  OFFICES 

5th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
Fax  (416)325-6538 
http  ://www  .ontariocanada.com 


Field  Services,  through  its  Business  Advisors  located  in  offices  across  Southern  Ontario,  provides 
information,  advice  and  services  to  Ontario  growth  oriented  small  and  medium  sized  businesses. 
Field  Services  also  works  with  local  economic  development  stakeholders  to  identify  and  address 
barriers  to  growth  for  these  businesses. 


CENTRAL  REGION  EASTERN  REGION 


DOWNSVIEW 
Central  Bldg 

3rd  Fir  Suite  314,  1201  Wilson  Ave 
Downs  view  M3M  1J8 
General  Inquiry  (416)235-4278 
Fax  (416)235-4338 
8:30  -  5:00  0 

HAMILTON  OFFICE 
Ellen  Fairclough  Bldg 
14th  Fir,  119  King  St  W 
Hamilton  L8P4Y7 
General  Inquiry  (905)521-7784 
Fax  (905)521-7398 
8:30-5:00  0 

MIDHURST  OFFICE 
2284  Nursery  Rd 
Midhurst  LOL  1X0 
General  Inquiry  (705)739-5860 
Fax  (705)739-8901 
8:30-5:00  0 

ST  CATHARINES  OFFICE 
Garden  City  Tower 
9th  Fir,  301  St  Paul  St 
St  Catharines  L2R  7R4 
General  Inquiry  (905)704-3940 
Fax  (905)704-3955 
8:30  -  5:00  0 

WHITBY  OFFICE 

590  Rossland  Rd  E 

Whitby  L1N9G5 

General  Inquiry  (905)665-4040 

Fax  (905)665-4042 

8:30  -  5:00  0 


KINGSTON  OFFICE 

5 1  Heakes  Lane 

Kingston  K7M  9B 1 

General  Inquiry  (613)531-5594 

Fax  (613)531-5598 

8:30  -  5:00  0 

OTTAWA  OFFICE 

Suite  810,  180  Elgin  St 

Ottawa  K2P2K3 

General  Inquiry  (613)241-3841x222 

Fax  (613)241-2545 

8:30  -  5:00  0 

PETERBOROUGH  OFFICE 
South  Tower 
2nd  Fir,  300  Water  St 
Peterborough  K9J  8M5 

General  Inquiry  (705)755-5984 
Fax  (705)755-2631 
8:30  -  5:00  0 

SOUTHWESTERN  REGION 

KITCHENER  OFFICE 
Suite  906,  30  Duke  St  W 
Kitchener  N2H  3W5 
General  Inquiry  (519)744-6391 
Toll  Free  1-800-265-2428 
Fax  (519)571-6104 
8:30  -  5:00  0 

LONDON  OFFICE 
2nd  Fir,  659  Exeter  Rd 
London  N6E  1L3 
General  Inquiry  (519)873-4480 
Toll  Free  1-800-265-4743 
Fax  (519)873-4488 
8:30-5:00  0 


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344 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


WINDSOR  OFFICE 

221  Mill  St 

Windsor  N9C2R1 

General  Inquiry  (519)252-3475 

Toll  Free  1-800-265-1345 

Fax  (519)973-1378 

8:30-  5:00  S 

HUMAN  RESOURCES  AND  FACILITIES  SERVICES 

Hearst  Block 

3rd  Fir,  900  Bay  St 

Toronto  M7A2E1 

General  Inquiry  (416)325-6605 

TTY  (416)325-6707 

Fax  (416)325-6715 

8:30-  5:00  S 

Human  Resources  and  Facilities  Services  branch  plays  a  leadership  role  in  ensuring  customer- 
focused  strategic  and  tactical  advice  and  services  in  organizational  design,  job  design  and 
evaluation,  recruitment,  compensation  and  benefits,  career  counselling  and  transition,  performance 
management,  education,  training  and  personal  development,  employee  relations,  health  and  safety, 
equal  opportunity,  WDHP,  WSIB,  executive  services  (SMG),  accommodation,  facilities  and 
telecommunications. 

INNOVATION  AND  BUSINESS  DEVELOPMENT  BRANCH 

5th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E4 
General  Inquiry  (416)325-6740 
Fax  (416)325-6757 
8:30-5:00  @ 

The  Innovation  and  Business  Development  Branch  levers  private  and  public  sector  resources  to 
encourage  the  growth  and  success  of  Ontario’s  Leading  Growth  Firms.  The  Branch  organizes  the 
Wisdom  Exchange  forum,  and  researches  and  publishes  the  Leading  Growth  Firm  Series  of  CEO 
reports. 

THE  DEVELOPMENT  CORPORATIONS  OF  ONTARIO 

5th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2A9 
General  Inquiry  (416)326-1 130 
Toll  Free  1-800-463-7875 
Fax  (416)326-1113 
Fax  (416)326-1073 
8:00-5:00  & 

The  mandate  of  the  Development  Corporations  of  Ontario  is  to  manage  the  wind-down  of  a 
portfolio  of  term  loans,  guarantees  and  investments. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


345 


EMPLOYMENT  AND  BUSINESS  DEVELOPMENT  DIVISION 

Hearst  Block 
7th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)325-6964 
Fax  (416)325-2102 
8:30-5:00  S 

The  Division  contributes  to  a  positive  climate  that  supports  economic  growth  and  job  creation  by 
fostering  innovation  and  business  development;  managing  sector  and  business  cluster  relationships; 
promoting  the  removal  of  barriers  to  business,  including  addressing  business  infrastructure  gaps; 
and  providing  information  and  advice  on  business  issues  and  economic  development  and  trade 
policy. 

BUSINESS  AND  ECONOMIC  DEVELOPMENT  CLUSTER,  POLICY 
SECRETARIAT 

Hearst  Block 

6th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)212-0727 

Fax  (416)212-0795 

8:30  -  5:00  S 

Business  and  Economic  Development  Cluster  Policy  Secretariat  leads,  facilitates  and  supports 
collaborative  working  relationships  among  Cluster  ministries  to  deliver  government  commitments 
and  public  policy  initiatives  and  to  ensure  a  horizontal,  integrated  policy  environment. 

ECONOMIC  DEVELOPMENT  STRATEGY  BRANCH 

Hearst  Block 

6th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6808 

Fax  (416)325-6825 

8:30  -  5:00  @  ► 

The  mandate  of  the  Economic  Development  Strategy  Branch  is  to  support  economic  development, 
job  creation,  improved  competitiveness  and  business  formation  in  Ontario  by  providing  economic 
analysis  and  research,  program  development  and  implementation,  and  by  providing  policy 
development  and  coordination  within  the  ministry  and  with  other  ministries. 

CABINET  OFFICE  LIAISON  AND  POLICY  SUPPORT  UNIT 

Hearst  Block 
6th  Fir,  900  Bay  St 
Toronto  M7A2E1 
General  Inquiry  (416)325-6808 
Fax  (416)325-6825 
8:30-5:00  @ 

The  Cabinet  Office  Liaison  and  Policy  Support  Unit  coordinates  economic  development  initiatives 
through  the  Ministry  of  Enterprise,  Opportunity  and  Innovation  and  government  approval 
processes.  The  unit  provides  advice  on  economic  development  perspectives  that  the  Minister  can 
bring  to  government’s  decision-making  processes. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


346 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


CORPORATE  INFORMATION  MANAGEMENT  UNIT 

Hearst  Block 
6th  Fir,  900  Bay  St 
Toronto  M7A2E1 
General  Inquiry  (416)325-6626 
Fax  (416)325-6825 
8:30-5:00  @ 

The  mandate  of  the  Corporate  Information  Management  unit  is  to  provide  leadership  in  the  strategic 
management  of  the  ministry’s  corporate  information  resources  including  client/stakeholder 
directories;  InfoSource  (library)  services;  Records  Management  services;  and  Freedom  of 
Information. 

ECONOMIC  DEVELOPMENT  AND  ANALYSIS  UNIT 

Hearst  Block 
6th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)325-6808 
Fax  (416)325-6825 
8:30-5:00  S 

The  Economic  Development  Analysis  Unit  provides  competitiveness  and  economic  development 
intelligence  and  analysis  to  branches  in  the  ministry  and  to  other  Government  of  Ontario  ministries 
and  agencies. 

POLICY  DEVELOPMENT  AND  PROGRAM  SUPPORT  UNIT 

Hearst  Block 
6th  Fir,  900  Bay  St 

Toronto  M7A  2E1  * 

General  Inquiry  (416)325-6808 
Fax  (416)325-6825 
8:30  -  5:00  gl 

The  Policy  Development  and  Program  Support  Unit  monitors  and  analyses  economic  conditions, 
and  contributes  to  the  development  and  implementation  of  policies  and  programs  in  a  variety  of 
areas,  including  access  to  capital  by  small-  and  medium-sized  firms  and  the  Immigrant  Investor 
Corporation. 

RED  TAPE  SECRETARIAT 

Whitney  Block 

4th  Fir  Rm  4540,  99  Wellesley  St  W 

Toronto  M7A  1A1 

General  Inquiry  (416)314-5621 

Fax  (416)325-3732 

www.redtape.gov.on.ca 

8:30  -  5:00  @ 

The  Red  Tape  Secretariat  provides  direct  support  to  the  Red  Tape  Commission  in  its  efforts  to 
eliminate  existing  red  tape  and  prevent  further  red  tape  from  being  created.  Secretariat  staff  report 
to  the  Ministry  of  Enterprise,  Opportunity  and  Innovation,  but  also  work  directly  with  Cabinet 
Office  Policy  and  Executive  Council  Office  on  ministry  policy,  legislative  and  regulatory 
initiatives,  as  well  as  other  corporate  initiatives  including  Annual  Business  Plan  reviews.  In 
addition,  each  ministry  has  a  Red  Tape  contact,  who  coordinates  ministry  red  tape  reduction 
activities  with  the  Secretariat. 


For  information  on  “Sen/ices  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


347 


SECTOR  COMPETITIVENESS  BRANCH 

Hearst  Block 

7th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)326-9629 

Fax  (416)325-6885 

Fax  (416)325-6534 

8:30  -  5:00  S 

The  mandate  of  the  Sector  Competitiveness  Branch  is  to  strengthen  the  competitiveness  of  sectors 
in  Ontario.  This  branch  is  the  principal  contact  for  EOI’s  relationship  and  policy  roles  with  a 
number  of  key  sectors  including  automotive;  aerospace;  advanced  materials;  chemicals;  plastics; 
machinery;  tool,  die  and  mould;  steel;  metal  casting;  industrial,  commercial  and  institutional 
construction;  residential  construction;  architecture,  design  and  consulting  engineering;  retail; 
business  and  professional  services.  As  part  of  sector  competitiveness,  the  Strategic  Skills 
Investment  Unit  also  reports  to  the  branch. 

STRATEGIC  SKILLS  INVESTMENT 

Hearst  Block 

6th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6867 

Fax  (416)314-7014 

8:00  -  5:00  & 

The  Strategic  Skills  Investment  unit  delivers  the  Strategic  Skills  Investment  Program  and  provides 
analysis  and  advice  on  related  issues  within  MEOI. 

TRADE  AND  INTERNATIONAL  POLICY  BRANCH 

Hearst  Block 
6th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)325-6933 
Fax  (416)325-6949 
8:30-5:00  S 

The  Trade  and  International  Policy  Branch  performs  five  basic  functions:  works  with  the  federal 
government,  other  provincial  governments  and  industry  to  negotiate  trade  and  investment 
agreements  which  remove  barriers  to  business  development  and  improve  market  access;  provides 
advice  on  the  implications  of  trade  and  investment  agreements  and  trade  law  for  both  private  and 
public  interests;  tracks  trade  and  investment  issues  in  order  to  provide  early  warning  of  problems 
and  to  avoid  disruptions  and  disputes;  provides  strategic  and  legal  support  to  the  government  and 
industry  in  managing  trade  disputes  involving  the  province;  and  plays  a  federal-provincial  and 
international  relations  role,  both  on  trade  issues  and  broader  economic  developmental  concerns. 
Branch  work  relates  to  both  international  and  internal  (interprovincial)  trade  and  investment  issues. 

URBAN  ECONOMIC  DEVELOPMENT  BRANCH 

Hearst  Block 

7th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6114 

http://www.ontariocanada.com/ued 

8:30-5:00  @ 

The  Urban  Economic  Development  Branch  works  to  build  stronger  regional  economies  in 
Ontario’s  large  urban  centres  by:  partnering  with  community  and  business  leaders  on  regional 
economic  development  strategies,  innovative  economic  development  projects  and  the  removal  of 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


348 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


barriers  to  economic  development,  including  addressing  infrastructure  gaps;  promoting  and 
assisting  more  innovative,  effective  and  efficient  economic  development  organizations;  providing 
advice  on  urban/regional  economic  development  and  competitiveness  issues;  and  facilitating 
stakeholder  relationships  with  the  broader  economic  development  community  across  Ontario. 

INVESTMENT  DIVISION 

Hearst  Block 
5th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)325-9802 
Fax  (416)325-5617 
8:30-5:00  0 

The  objective  of  the  Investment  Division  is  to  market  Ontario  to  the  world  as  a  preferred  location 
for  North  American  investment.  It  carries  out  its  mandate  by  providing  investment  services  to  new 
and  existing  investors;  by  developing  and  executing  investment  marketing  campaigns;  and  by 
administering  business  immigration  programs  and  providing  establishment  services  to  attract  and 
help  settle  business  immigrants. 

INVESTMENT  BRANCH 

Hearst  Block 

5th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-8547 

Fax  (416)325-6799 

8:30  -  5:00  0 

The  Investment  Branch  provides  investment  services  to  foreign  investors  considering  Ontario  as 
an  investment  location  and  to  companies  already  located  in  Ontario.  Its  mandate  is  to  secure  new 
and  expanded  investment  through  the  provision  of  investment  services  to  prospective  investors  and 
to  promote  the  expansion  of  existing  investment  through  the  provision  of  investment  and  business 
services  to  multinational  enterprises.  The  branch  directs  the  activities  of  the  Ontario  Investment 
Service,  which  provides  an  investment  presentation  centre  and  website.  The  Business  Immigration 
Unit  works  to  attract  business  immigrants  and  provides  corporate  immigration  services. 

BUSINESS  IMMIGRATION 

Hearst  Block 

5th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-6777 

Fax  (416)325-6653 

www.2ontario.com 

8:30-5:00  0 

The  Business  Immigration  section  encourages  international  business  people  to  immigrate  and 
invest  their  entrepreneurial  expertise,  technical  skills  and  investment  capital  in  Ontario’s  economy 
through  the  Business  Immigration  Program.  The  section  helps  business  immigrants  by  providing 
information  to  assist  them  in  both  personal  and  business  establishment.  The  section  hosts 
information  seminars  every  Tuesday  on  the  Business  Immigration  Program  and  hosts  “Doing 
Business  in  Ontario”  seminars  in  various  languages  throughout  the  year.  The  section  also  offers 
corporate  immigration  services  to  help  both  Ontario  and  multinational  companies  with  business 
needs  that  relate  directly  to  immigration,  such  as  the  transfer  of  senior  executives  or  skilled 
personnel  into  the  province  from  abroad. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


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INTERNATIONAL  INVESTMENT  SERVICES 

Hearst  Block 
5th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)325-6833 
Fax  (416)325-6814 
8:30-5:00  @ 

The  International  Investment  Services  section  provides  a  comprehensive  investor  assistance 
service  for  international  investors  involved  in  manufacturing  and  tradable  services.  Services 
include  timely,  client-specific  information  on  Ontario’s  business  climate,  regulations,  costs, 
markets,  labour  (skills  availability  and  cost),  infrastructure,  lifestyle,  information  on  government 
programs  and  services.  The  section  also  provides  site  selection  assistance  and  municipal  and  site- 
specific  approvals  expediting. 

KEY  INVESTMENT  ACCOUNT  PROGRAM 

Hearst  Block 

5th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)326-9662 

Fax  (416)325-6799 

8:30-  5:00  S 

The  Key  Investment  Account  Program  is  a  client  outreach  and  servicing  program  for  850  of  the 
province’s  largest  domestic  and  multinational  corporations.  The  objective  of  the  program  is  to 
promote  and  secure  investment  retention  and  expansion  by  ensuring  clients  are  aware  of  Ontario’s 
competitive  advantages  and  government  programs  to  encourage  investment.  Companies  serviced 
are  typically  200  employees  or  larger. 

ONTARIO  INVESTMENT  SERVICE 

BCE  PI  Canada  Trust  Tower 

Suite  4040,  161  Bay  St 

PO  Box  706 

Toronto  M5J  2S1 

General  Inquiry  (416)360-4647 

Toll  Free  1-800-819-8701  (North  America  Inquiry  Line) 

Toll  Free  1-800-46  -  68  27  46  (Outside  North  America  Inquiry  Line  800-4-ONTARIO) 

Fax  (416)360-1817 
www.2ontario.com 
8:30-5:00  S 

The  Ontario  Investment  Service  provides  information  and  presentation  services  to  support 
attraction,  retention  and  expansion  of  investment  in  Ontario.  The  Web-based  information  covers 
a  wide  range  of  facts  of  interest  to  investors  such  as  economic  indicators,  demographics,  inter- 
jurisdictional  competitiveness  comparisons,  community  descriptions  and  quality  of  life.  Located 
in  the  heart  of  the  Toronto  business  core,  the  presentation  centre  includes  a  40-seat  multimedia 
theatre  and  three  conference  rooms. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


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MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


INVESTMENT  MARKETING  AND  SALES  BRANCH 

Hearst  Block 

5th  Fir,  900  Bay  St 

Toronto  M7A2E1 

General  Inquiry  (416)325-0423 

Fax  (416)325-6375 

8:30  -  5:00  IS 

The  Investment  Marketing  and  Sales  Branch  directs  the  development,  delivery  and  support  of 
investment  marketing  strategies  for  the  province.  The  branch  directs  the  development  and 
implementation  of  annual  plans  for  advertising,  media  relations,  direct  mail,  promotional  materials 
and  research  activities  to  promote  Ontario  as  a  premier  location  for  investment.  Additionally,  the 
branch  is  responsible  for  the  generation  of  investment  leads  in  the  five  target  markets. 

INTERNATIONAL  INVESTMENT  SALES 

Hearst  Block 

5th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-0078 

Fax  (416)325-6375 

8:30  -  5:00  @ 

The  International  Investment  Sales  section  is  responsible  for  the  Market  Ontario  investment  and 
lead  generation  activities  in  all  international  markets,  excluding  the  US.  The  majority  of  the 
investment  lead  generation  activities  are  conducted  through  corporate  call  programs  executed  by 
in-market  sales  representatives  and  Market  Ontario  staff. 

INVESTMENT  MARKETING  SECTION 

Hearst  Block 
5th  Fir,  900  Bay  St 
Toronto  M7A  2E1 
General  Inquiry  (416)325-3763 
Fax  (416)325-6375 
8:30-5:00  S 

The  Investment  Marketing  Section  coordinates  the  development  and  implementation  of  marketing 
plans,  research,  media  relations,  direct  mail,  and  advertising  in  support  of  Market  Ontario. 

US  INVESTMENT  SALES 

Hearst  Block 

5th  Fir,  900  Bay  St 

Toronto  M7A  2E1 

General  Inquiry  (416)325-5597 

Fax  (416)325-6869 

8:30  -  5:00  ^ 

The  US  Investment  Sales  section  is  responsible  for  the  Market  Ontario  investment  lead  generation 
activities  in  the  United  States.  The  majority  of  the  investment  lead  generation  activities  are 
conducted  through  corporate  call  programs  executed  by  in-market  sales  consultants  and  Market 
Ontario  staff. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


351 


SCIENCE  AND  TECHNOLOGY  DIVISION 

1  lth  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)314-1 163 
Fax  (416)314-4344 
8:30-5:00  @ 

Science  and  Technology  Division  identifies  opportunities  to  use  provincial  investment  in  scientific 
research  and  technology  development  to  leverage  financial  support  by  the  private  sector  and  other 
partners.  It  helps  Ontario  businesses,  institutions  and  individuals  adopt  new  technologies  and 
increase  their  ability  to  innovate,  working  to  position  Ontario  as  a  jurisdiction  where  science  and 
technology  and  telecommunications  infrastructure  fuel  economic  growth  and  create  long-term 
high-value  jobs.  The  division  also  coordinates  policies  and  programs  between  ministries  to  get  the 
most  from  the  Ontario  government’s  own  research  and  science-related  investments. 

FINANCE  UNIT 

1  lth  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
Fax  (416)314-1287 
8:30-5:00  @ 

The  Finance  Unit  provides  finance  and  evaluation  support  to  the  division. 

INFORMATION  AND  COMMUNICATIONS  TECHNOLOGIES  BRANCH 

11th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)326-9643 
Fax  (416)326-9654 
8:30-5:00  S 

The  Information  and  Communications  Technologies  Branch  is  responsible  for  the  Ontario 
Research  and  Innovation  Optical  Network,  Connect  Ontario,  Broadband  Regionall  Access  and  for 
strategic  issues  with  respect  to  the  ICT  industry  and  the  use  of  new  technologies  in  the  broader 
public  sector  and  community. 

LIFE  SCIENCES  AND  TECHNOLOGIES  BRANCH 

1  lth  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)314-2525 
Fax  (416)314-0680 
8:30  -  5:00  S 

The  Life  Sciences  and  Technologies  Branch  is  responsible  for  the  Health  Industry  Office  which 
has  sector  responsibility  for  pharmaceuticals,  medical  devices  and  bio-pharmaceuticals;  and  the 
Biotechnology  Secretariat  which  develops  and  implements  policy  and  programs  which  accelerate 
growth  of  the  biotechnology  industries  and  provides  a  one-window  approach  to  biotechnology 
issues  within  the  Ontario  government. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


352 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


RESEARCH,  TECHNOLOGY  AND  INNOVATION  BRANCH 

11th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E7 
General  Inquiry  (416)314-8206 
Fax  (416)314-8224 
8:30-  5:00  @ 

The  Research,  Technology  and  Innovations  Branch  is  responsible  for  the  Ontario  Research  and 
Development  Challenge  Fund,  the  Premier’s  Research  Excellence  Awards,  the  Premier’s  Platinum 
Medal  for  Research  Excellence,  the  Ontario  Centres  of  Excellence,  the  Research  Performance 
Fund,  Ontario’s  international  science  and  technology  agreements,  promoting  science  and 
technology  awareness,  building  an  innovation  culture  in  Ontario  and  the  development  of  policy  to 
support  all  program  areas.  The  Branch  also  provides  secretariat  support  to  the  Ontario  Science  and 
Innovation  Council  and  the  ADM’s  Council  for  Science,  Technology  and  Innovation;  prepares 
annual  reports  of  science  and  innovation  activity  in  Ontario;  fosters  liaison  across  all  “science 
ministries”  and  other  stakeholder  groups,  including  relations  with  other  provinces  and  the  federal 
government. 

TRADE  DEVELOPMENT  DIVISION/ONTARIO  EXPORTS  INC 

7th  Fir,  56  Wellesley  St  W 

Toronto  M7A  2E4 

General  Inquiry  (416)314-8200 

Toll  Free  1-877-468-7233  (1-  877-  46TRADE) 

Fax  (416)314-8222 
www.ontarioexportsinc.com 
8:30-5:00  S I 

As  the  province’s  export  development  agency,  Ontario  Exports  Inc.  (OEI)  helps  Ontario  firms 
begin  to  export  or  to  expand  into  new  export  markets  and  can  assist  foreign  buyers  to  find  Ontario 
suppliers  for  their  requirements.  OEI  accomplishes  this  by  helping  Ontario  exporters  (particularly 
small  and  medium-sized  enterprises)  find  new  customers  and  compete  globally;  providing  one-on- 
one  consultation,  export  advice,  counselling,  market  research  and  advocacy;  partnering  with  export 
related  public  and  private  sector  agencies  and  organizations;  organizing  seminars  and  workshops; 
showcasing  Ontario’s  products  and  services  at  home  and  abroad;  celebrating  Ontario  companies’ 
export  success  through  programs  such  as  the  Ontario  Global  Traders  Awards.  The  agency  is 
registered  to  the  ISO  9001:2000  standard. 

INTERNATIONAL  (LATIN  AMERICA,  CENTRAL  EUROPE,  MIDDLE  EAST, 
AFRICA  AND  ASIA) 

7th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E4 
General  Inquiry  (416)314-8200 

Toll  Free  1-877-468-7233  (1-877-46TRADE  Ontario  Only) 

Fax  (416)325-2766 
www.ontarioexportsinc.com 
8:30-5:00  S 

International  (Latin  America,  Central  and  Eastern  Europe,  Japan,  Australia,  Africa  and  Asia)  unit 
assists  Ontario  businesses  enter  and  expand  their  international  sales  into  Latin  America,  Central 
and  Eastern  Europe,  Japan,  Australia,  Africa  and  Asia.  The  unit  delivers  a  number  of  programs  and 
services,  such  as  seminars  and  workshops,  that  help  Ontario  firms  evaluate  their  export  readiness 
to  expand  their  international  export  potential.  Other  services  include  one  on  one  consultation,  export 
advice  and  counselling;  and  providing  market  information 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  ENTERPRISE,  OPPORTUNITY  AND  INNOVATION 


353 


INTERNATIONAL  (UNITED  STATES  AND  EUROPEAN  UNION) 

7th  Fir,  56  Wellesley  St  W 
Toronto  M7A  2E4 
General  Inquiry  (416)314-8200 

Toll  Free  1-877-468-7233  (1-877-46TRADE  Ontario  Only) 

Fax  (416)325-6509 
www.ontarioexpoitsinc.com 
8:30  -  5:00  @ 

International  (United  States  and  European  Union)  unit  assists  Ontario  businesses  enter  and 
expand  international  sales  into  United  States  and  the  European  Union.  The  unit  delivers  a  number 
of  programs  and  services  that  help  Ontario  firms  evaluate  their  export  readiness  and  expand  their 
international  export  potential.  These  include  seminars;  one  on  one  consultation;  export  advice  and 
counselling;  providing  market  information  and  sourcing  Ontario  suppliers  for  international  buyers. 

MARKETING  AND  PLANNING 

7th  Fir  &  5th  Fir,  56  Wellesley  St  W 

Toronto  M7A  2E4 

General  Inquiry  (416)314-8200 

Toll  Free  1-877-468-7233  (1-877-46TRADE  Ontario  Only) 

Fax  (416)325-2766 
www.ontarioexportsinc.com 
8:30-  5:00  Si 

The  Marketing  and  Planning  Branch  has  two  units.  The  Marketing  unit  provides  marketing  and 
communications  support  to  the  division,  including  direct  marketing,  advertising,  public  and  media 
relations  and  publications.  The  Marketing  unit  also  manages  the  Virtual  Trade  Missions  (VTMs) 
and  Ontario  Global  Traders  Awards  program,  which  recognizes  Ontario  companies’  export 
success.  The  Planning  unit  provides  budget,  planning  and  technology  services,  including  the 
website.  It  is  also  responsible  for  OEI’s  Quality  Management  System  supported  by  registration  to 
the  IS09001:2000  standard. 

ACTS 

Development  Corporations  Act 
IDEA  Corporation  Act 

Ministry  of  Industry,  Trade  and  Technology  Act 
Research  Foundation  Act 
Telephone  Act 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


354 


MINISTRY  OF  THE  ENVIRONMENT 


MINISTRY  OFTHE  ENVIRONMENT 

135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)325-4000 
Toll  Free  1-800-565-4923 
Fax  (416)325-3159 
www.ene.gov.on.ca 
8:30  -  5:00  S 

The  Ministry  of  the  Environment  is  responsible  for  restoring,  protecting  and  enhancing  the 
environment  to  ensure  public  health,  environmental  quality  and  economic  vitality.  The  ministry  sets 
clear  policies,  standards,  rules  and  regulations  to  protect  the  environment  and  encourage 
conservation  activities.  Along  with  monitoring  the  environment  and  enforcing  these  rules,  the 
ministry  looks  for  innovative  approaches  to  complement  legislation  and  regulations. 

DEPUTY  MINISTER  S  OFFICE 

COMMUNICATIONS  BRANCH 

2nd  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-6602 
Fax  (416)314-6711 
Fax  (416)314-6712 
www.ene.gov.on.ca 
8:30-4:45  @ 

The  Communications  Branch  is  responsible  for  coordinating  public  and  internal  communications 
activities.  Staff  develop  corporate  communications  strategies,  produce  written  and  graphic 
communications  materials  and  respond  directly  to  enquiries  from  the  public  and  the  media.  The 
branch  operates  a  bilingual  Public  Information  Centre. 

PUBLIC  INFORMATION  CENTRE 

1st  Fir,  135  St  Clair  Ave  W 

Toronto  M4V  1P5 

General  Inquiry  (416)325-4000 

Toll  Free  1-800-565-4923 

Fax  (416)325-3159 

8:30  -  5:00  @ 


INTERNAL  AUDIT  SERVICES 

5th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-9210 
Fax  (416)314-9220 
8:15-4:30  IS 

Internal  Audit  Services  provides  objective  assurance  and  consulting  services  to  the  Ministry  of  the 
Environment  (MOE).  It  assists  the  MOE  in  meeting  its  business  objectives  by  evaluating  and 
making  recommendations  to  improve  the  ministry’s  risk  management,  controllership,  * 
accountability  and  governance  processes,  and  to  improve  the  effectiveness,  efficiency  and  economy 
of  ministry  operations. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


355 


LEGAL  SERVICES  BRANCH 

10th  Fir,  135  St  ClairAveW 
Toronto  M4V  1P5 
General  Inquiry  (416)314-6589 
(416)314-6581  (Duty  Counsel  Line) 

Fax  (416)314-6579 
8:30  -  5:00  El  • 

The  Legal  Services  Branch  provides  legal  advice,  services  and  representation  to  the  ministry.  These 
activities  include  counselling  the  ministry  on  the  interpretation  of  statutes  and  regulations;  the 
preparation  and  review  of  proposed  legislation,  regulations  and  other  legal  documents;  conducting 
prosecutions  under  provincial  environmental  legislation;  representing  the  ministry  before 
environmental,  land-use  planning  and  energy  tribunals;  and  providing  a  wide  range  of  solicitors’ 
services,  including  drafting  of  contracts  and  settling  of  claims.  The  branch  is  part  of  the  Ministry 
of  the  Attorney  General. 

ASSOCIATE  DEPUTY  MINISTER’S  OFFICE 

ENVIRONMENTAL  ASSESSMENT  AND  APPROVALS  BRANCH 

12A  Fir,  2  St  Clair  Ave  W 
Toronto  M4V  1L5 
General  Inquiry  (416)314-8001 
Toll  Free  1-800-461-6290 
Fax  (416)314-8452 
8:30  -  5:00  S 

The  Environmental  Assessment  and  Approvals  Branch  provides  ‘one- window’  service  for 
regulatory  environmental  approvals  in  Ontario.  It  is  responsible  for  administering  Ontario’s 
Environmental  Assessment  Act,  which  applies  to  the  planning  of  all  public  sector  projects  and 
certain  types  of  private  sector  waste  management  projects,  the  Ontario  Water  Resources  Act  and 
Environmental  Protection  Act,  under  which  it  reviews  and  approves  technical  applications  for  new 
or  modified  waste,  water  and  sewage  facilities,  or  facilities  which  may  emit  a  contaminant, 
including  noise,  to  the  air.  The  branch  also  administers  the  Pesticide  Act,  including  licensing 
requirements  for  the  sale,  use  and  application  of  pesticides.  Within  the  branch,  dedicated  staff  are 
available  to  answer  all  enquiry’s  regarding  its  programs  from  the  public  and  the  regulated 
community.  Information  and  technical  guidance  on  the  requirements  for  specific  applications  are 
also  available. 

IMPLEMENTATION  AND  TRANSITION  SECRETARIAT 

14th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-4475 
Fax  (416)314-6935 
8:30-5:00  S 

The  Implementation  and  Transition  Secretariat  coordinates  the  development  and  implementation 
of  a  government-wide  environmental  vision  and  strategy.  The  Secretariat  has  been  engaged  in 
building  capacity  for  change  within  the  Ministry,  articulating  goals,  developing  plans  for  action  and 
identifying  opportunities  to  test  best  practices  and  new  approaches. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


356 


MINISTRY  OF  THE  ENVIRONMENT 


CHANGE  MANAGEMENT  BRANCH 

8th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-1660 
Fax  (416)212-4009 
8:30-  5:00  0 

The  Change  Management  Branch  is  responsible  for  promoting  and  facilitating  effective 
organizational  performance  and  capacity  building  through  key  management  strategies:  knowledge 
management,  stakeholder  involvement,  and  project  management.  Each  strategy  fosters  integration 
and  collaboration  through  cross-ministry  and  enterprise-wide  initiatives. 

ENVIRONMENTAL  INNOVATIONS  BRANCH 

14th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)327-1449 
Fax  (416)327-1261 
8:30-4:30  0 

The  Environmental  Innovations  Branch  plays  a  key  role  in  leading  the  development  of  new 
innovative  programs  and  testing  new  ideas  through  pilot  projects.  The  branch  also  offers  services 
to  the  Green  Industry  sector  by  undertaking  activities  which  promote  Ontario’s  environment 
industry  domestically  and  internationally. 


Services  offered  to  the  Public: 

Business  Directory 
Business  Guide 


STRATEGIC  INITIATIVES  BRANCH 

8th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-5883 
Fax  (416)212-4009 
8:30  -  5:00  0 

The  Strategic  Initiatives  Branch  has  lead  responsibility  for  development  work  on  legislative  reform 
and  the  compliance  assurance  framework.  The  branch  is  also  developing  an  Emerging  Issues 
framework  and  process  for  the  ministry. 

WATER  PROJECT  OFFICE 

3rd  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)212-1509 
Fax  (416)212-2757 
8:30-4:30  0 

The  Water  Project  Office  is  responsible  for  the  implementation  of  the  recommendations  contained 
in  Part  One  of  the  Report  of  the  Walkerton  Inquiry.  The  office  provides  the  project  management 
necessary  to  deliver  on  government  implementation  decisions  for  the  recommendations  from  Part 
One. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


357 


CORPORATE  MANAGEMENT  DIVISION 

14th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-6426 
Fax  (416)314-6425 

Fax  (416)314-7858  (40  St  Clair  Ave  W) 

8:00-5:00  @ 

The  Corporate  Management  Division  is  responsible  for  the  strategic  leadership  and  direction  for 
human  resources,  business  and  fiscal  planning,  accommodation,  modern  controllership  and  the 
ministry’s  corporate  information  management  and  technology  needs  are  met.  It  liaises  with  central 
agencies,  and  ensures  ministry  adheres  to  government  legislation  and  policies,  including  the 
requirements  of  the  Freedom  of  Information  and  Protection  of  Privacy  Act,  the  French  Language 
Services  Act,  Quality  Service  and  the  Environmental  Bill  of  Rights.  The  division  provides  business 
support  services  and  manages  the  service  management  relationship  with  the  Shared  Services 
Bureau  and  Internal  Audit. 

BUSINESS  AND  FISCAL  PLANNING  BRANCH 

8th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-7360 
Fax  (416)314-7858 
8:30-5:00  @ 

The  Business  and  Fiscal  Planning  Branch  provides  strategic  leadership  and  advice  for  the  ministry’s 
business  plans  and  program  evaluation.  The  branch  helps  to  develop  and  monitor  the  ministry 
performance  measurement  criteria.  It  coordinates,  analyzes,  and  monitors  the  ministry’s  multi-year 
budget  and  acts  as  a  liaison  with  central  agencies  on  fiscal  planning  issues.  In  addition,  the  branch 
is  responsible  for  modem  controllership  and  service  management  with  the  Shared  Services  Bureau 
for  services  such  as  financial  processing,  procurement,  payment,  mail  and  control  services. 
Business  and  Fiscal  Planning  Branch  is  also  responsible  for  accommodation  and  facilities 
management  and  operating  the  ministry  print  shop. 

ENVIRONMENTAL  BILL  OF  RIGHTS  OFFICE,  FREEDOM  OF  INFORMATION 
OFFICE  AND  INFORMATION  RESOURCE  CENTRE 

9th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-0197 
www.ene.gov.on.ca 
8:30-5:00  S3 

The  Environmental  Bill  of  Rights  (EBR)  Office  ensures,  on  behalf  of  the  ministry,  compliance 
with  the  legal  requirements  of  the  EBR.  On  behalf  of  government,  the  office  manages  the 
Environmental  Registry,  which  acts  as  the  principal  tool  to  ensure  the  public’s  right  to  participate 
in  government  decision-making  about  the  environment.  The  Freedom  of  Information  (FOI)  and 
Recorded  Information  Management  (RIM)  Office  is  responsible  for  implementing  and 
administering  the  FOI/Privacy  Act  within  the  ministry  and  its  affiliated  agencies.  It  develops 
policies  to  assist  staff  in  complying  with  the  requirements  of  the  Act,  coordinates  access  to 
information  requests  and  represents  the  ministry  when  appeals  are  filed.  The  Information  Resources 
Centre  (IRC)  provides  a  comprehensive  information  service  to  the  ministry.  Customized  reference 
searches,  specific  facts  or  data,  alerting  services,  Internet  advisory,  and  document  delivery  services 
are  available  to  ministry  staff  on  demand. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


358 


MINISTRY  OF  THE  ENVIRONMENT 


FRENCH  SERVICES 

9th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-7938 
Fax  (416)314-7949 
8:30-4:30  @ 

The  French  Services  Office  provides  guidance  and  assistance  to  the  ministry  and  its  agencies  in 
the  planning  and  effective  delivery  of  programs,  activities  and  services  in  French  and  serves  as  a 
link  between  the  francophone  community  and  the  ministry.  This  office  also  provides  translation 
services,  ensures  the  use  of  standardized  environmental  terminology  in  French,  and  publishes  a 
bilingual  lexicon. 

HUMAN  RESOURCES  BRANCH 

5th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-9300 
TTY  (416)314-9336 
Fax  (416)314-9313 
8:15-5:00  @ 

The  Human  Resources  Branch  provides  the  ministry’s  human  resources  management  program 
including:  establishing  ministry  human  resource  policies  and  procedures,  coordination  and  delivery 
of  the  ministry  HR  Plan,  implementing  new  initiatives  to  meet  workplace  quality  goals, 
organizational  design  and  performance  management.  The  branch  approves  appropriate 
compensation  and  classification  levels  for  all  employees  and  provides  services  such  as  staff 
recruitment,  employee  counseling,  labour  relations,  occupational  health  and  safety  services  and 
technical  training  and  development  at  the  ministry  level.  The  branch  also  oversees  the  classification 
and  certification  policies  and  programs  related  to  water  and  sewage  operators. 

INFORMATION  MANAGEMENT  AND  TECHNOLOGY  BRANCH 

1 1th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-5017 
Fax  (416)314-4781 
8:00-4:30  @ 

The  Information  Management  and  Technology  Branch  is  responsible  for  the  design,  planning, 
development,  implementation  and  maintenance  of  information  management  and  technology  in 
support  of  Land  and  Resources  Cluster  (LRC)  and  ministry  core  businesses.  Information 
management  services  include:  the  provision  of  strategic  advice  on  application  design,  planning 
development  of  policies  and  standards,  user  education  and  maintenance  of  ministry  systems.  The 
branch  is  also  responsible  for  the  LRC’s  and  the  ministry’s  information  technology  infrastructure, 
and  the  maintenance  of  the  Wide  Area  Network  (WAN). 

DRINKING  WATER  MANAGEMENT  DIVISION 

14th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-4475 
Fax  (416)314-6935 
8:30  -  5:00  0 

The  Drinking  Water  Management  Division  will  have  lead  responsibility  for  program  and 
operational  activities  relating  to  the  protection  and  provision  of  safe  drinking  water. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


359 


ENVIRONMENTAL  SCIENCES  AND  STANDARDS  DIVISION 

14th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-6357 
Fax  (416)314-6358  @ 

The  Environmental  Sciences  and  Standards  Division  (ESSD)  leads  the  ministry’s  science, 
technology,  and  analytical  programs,  and  provides  support  to  policy  and  operational  decision 
making  by  developing  standards  and  guidelines,  coordinating  the  delivery  of  partnerships  including 
Drive  Clean,  monitoring  the  state  of  Ontario’s  environment,  managing  environmental  information 
and  providing  laboratory  services. 

DRIVE  CLEAN  OFFICE 

4th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-5856 
Fax  (416)314-4160 
www.driveclean.com 
8:00-5:00  @ 

In  support  of  clean  air,  the  Drive  Clean  office  is  responsible  for  the  design  and  delivery  of  Ontario’s 
Drive  Clean  Program.  The  Drive  Clean  Program  is  Ontario’s  mandatory  vehicle  emission 
inspection  and  maintenance  program  for  the  light  duty  and  heavy  duty  vehicles.  Light  duty  vehicles 
in  the  program  area  are  required  to  be  tested  biennially  and  heavy  duty  vehicles  must  be  tested 
annually.  The  goal  is  to  reduce  smog-causing  pollutants  from  vehicles  while  maintaining  high 
public  acceptance.  Drive  Clean  Services  are  delivered  through  private  service  stations  under 
performance  agreements,  fee-for-service  contracts  with  private  industry,  and  partnerships  with 
associations  and  companies.  The  Drive  Clean  Office  manages  the  contracts,  sets  program 
regulations  and  policies,  and  directs  quality  assurance  and  compliance  activities,  as  well  as  a  dispute 
resolution  process. 

ENVIRONMENTAL  MONITORING  AND  REPORTING  BRANCH 

West  Wing 
125  Resources  Rd 
Etobicoke  M9P  3V6 
General  Inquiry  (416)235-6171 
Fax  (416)212-6235 
8:30-5:00  @ 

The  Environmental  Monitoring  and  Reporting  Branch  develops  and  manages  province- wide 
monitoring  networks  that  assess  Ontario’s  ecosystem  health,  undertaking  specialized  air  and  water 
monitoring,  manage  and  disseminate  environmental  information.  Among  other  programs,  the 
branch  administers  the  Hazardous  Waste  Information  Network,  the  Air  Quality  Index/Smog  Alert 
initiative.  On  Air,  a  reporting  PWQMN  system  for  air  pollutants  under  Airborne  Contaminant 
Discharge  -  Monitoring  and  Reporting  Regulation  (O.Reg.  127),  as  well  as  drinking  water,  stream 
water  and  ground  water  monitoring  programs  and  the  Dorset  Science  Centre,  the  Ministry’s  centre 
of  expertise  on  inland  lakes. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


360 


MINISTRY  OF  THE  ENVIRONMENT 


ENVIRONMENTAL  PARTNERSHIPS  BRANCH 

14th,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)327-1449 
Fax  (416)314-0444 
8:30  -  5:00  @ 

The  Environmental  Partnerships  Branch  provides  assistance  to  municipalities  for  water  and  waste 
water  services,  and  implements  the  Municipal  Water  and  Sewage  Transfer  Act.  The  branch  also 
coordinates  the  ministry  review  of  Ontario  Small  Town  and  Rural  (OSTAR)  applications  for  water 
and  sewage  funding  which  includes  providing  regular  technical  expertise  to  SuperBuild  and 
MM  AH  and  applicant  municipalities.  The  branch  is  also  responsible  for  coordinating  with  the 
Ontario  Clean  Water  Agency  (OCWA). 

WATER  AND  SEWAGE  SUPPORT  PROGRAMS 

14th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)327-1449 
Fax  (416)314-0444 
8:30  -  5:00  S 

The  Water  and  Sewage  Support  Programs  section  deals  with  the  development  and  delivery  of  a 
variety  of  capital  funding  programs  for  the  water  and  sewage  infrastructure  in  Ontario.  Programs 
include  the  Municipal  Assistance  Program  (MAP),  the  $200  million  Provincial  Water  Protection 
Fund  (PWPF)  program,  and  most  recently,  the  technical  lead  on  water  and  sewage  infrastructure 
on  SuperBuild’ s  Ontario  Small  Town  and  Rural  (OSTAR)  Infrastructure  program.  The  Water  and 
Sewage  Support  Programs  section  is  also  responsible  for  transferring  provincially  owned  (through 
the  Ontario  Clean  Water  Agency)  water  and  sewage  works  to  the  municipalities  that  these  systems 
service,  under  the  Municipal  Water  and  Sewage  Transfer  Act,  1997. 

LABORATORY  SERVICES  BRANCH 

125  Resources  Rd 
Etobicoke  M9P  3V6 
General  Inquiry  (416)235-5743 
Fax  (416)235-5744 
8:30  -  5:00  S 

Laboratory  Services  Branch  provides  analytical  laboratory  services  to  support  the  ministry’s 
monitoring  compliance,  audit  and  emergency  response  needs.  This  includes  the  delivery  of  high 
quality  testing,  expert  consultation  and,  scientific  reference  service.  The  branch  also  supports  the 
ministry’s  standards  setting  through  constant  method  development  and  the  application  of  relevant 
analytical  technology.  The  branch  also  manages  the  ministry’s  relationship  with  private  and  public 
sector  laboratories. 

STANDARDS  DEVELOPMENT  BRANCH 

7th  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)327-5519 
Fax  (416)327-2936 
8:30  -  5:00  S 

Standards  Development  Branch  provides  toxicological  and  risk  assessment  expertise  in  support 
of  ministry  programs,  policies  and  regulations.  The  branch  develops  environmental  standards  to 
protect  human  and  ecosystem  health,  and  identifies,  assesses  and  develops  effective  solutions  to 
ecosystem  and  human  health  threats.  The  branch  delivers  on  its  mandate  by  focusing  on  four  key 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


361 


program  areas:  development  and  promulgation  of  environmental  standards  that  protect  human 
health  and  the  natural  environment;  delivery  of  toxicological  and  engineering  advice  with  respect 
to  environmental  contaminants;  administration  of  the  Pesticides  Act  and  promotion  of  safe  use  of 
pesticides,  assessment  of  new  environmental  technology  and  promotion  of  technology  transfer. 

WORKFORCE  PLANNING  OFFICE 

2nd  Fir,  40  St  Clair  Ave  W 
Toronto  M4V  1M2 
General  Inquiry  (416)314-7889 
Fax  (416)314-7890 
8:30  -  5:00  @ 

The  Environmental  Sciences  and  Standards  Division  WorkForce  Planning  Office  provides 
divisional  coordination  for  financial,  human  resources,  business  planning  and  customer  service 
issues. 

INTEGRATED  ENVIRONMENTAL  PLANNING  DIVISION 

14th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-6338 
Fax  (416)314-6346 
www.ene.gov.on.ca 
8:00  -  5:00  S 

The  Integrated  Environmental  Planning  Division  is  responsible  for  integrating  the  overall  policy 
development  and  planning  functions  of  the  ministry.  This  involves  integrating  and  synthesizing  all 
information,  data  and  perspectives  on  the  many  aspects  of  the  ministry’s  mandate.  The  division 
consults  extensively  on  developing  policies,  strategies  and  programs  that  support  the  ministry’s 
core  businesses  of  conservation  and  environmental  protection.  The  division  is  organized  along 
functional  areas  which  include  the  Waste  Management  Policy,  Land  Use  Policy,  Water  Policy,  Air 
Policy  and  Climate  Change,  Strategic  Policy  Branches  as  well  as  the  Environmental  Liaison  Office. 

AIR  POLICY  AND  CLIMATE  CHANGE  BRANCH 

4th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-3923 
Fax  (416)314-4128 
www.ene.gov.on.ca 
8:30-4:30  S 

The  Air  Policy  and  Climate  Change  Branch  is  responsible  for  the  development  of  policies  and 
identification  of  program  needs  for  the  improvement  and  protection  of  Ontario’s  air  quality.  The 
branch  takes  the  lead  on  air  issues  such  as  smog,  acid  rain,  fine  particulates,  ozone  depletion,  and 
leads  Ontario’s  position  on  climate  change  and  activities  to  reduce  greenhouse  gas  emissions. 

ENVIRONMENTAL  LIAISON  OFFICE 

5th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)325-4440 
Fax  (416)314-8478 
www.ene.gov.on.ca 
8:30-5:00  SI 

The  Environmental  Liaison  Office  is  responsible  for  the  coordination  of  the  ministry’s  relations 
with  the  federal  government,  other  provincial  governments,  municipal  governments  and  aboriginal 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


362 


MINISTRY  OF  THE  ENVIRONMENT 


groups  as  they  relate  to  the  environment.  The  Environmental  Liaison  Office  also  coordinates  the 
ministry’s  relations  with  the  United  States  and  other  international  jurisdictions  concerning 
environmental  issues. 

LAND  USE  POLICY  BRANCH 

6th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)325-4440 
Fax  (416)314-7200  (Director’s  Office) 

Fax  (416)326-0461 
8:30-4:30  @ 

The  Land  Use  Policy  Branch  provides  advice  on  integrating  land  use  considerations  into  ministry 
policy  and  program  initiatives.  The  branch  fosters  information  sharing  and  feedback  on  emerging 
environmental  issues  and  trends  within  the  ministry  and  with  external  clients  on  land  use 
management.  The  branch  also  supports  the  development  and  implementation  of  ecosystem  based 
environmental  strategies  and  action  plans  at  the  local  and  regional  level  of  government  that  achieve 
the  ministry’s  objectives  of  cleaner  air,  land  and  water,  and  healthier  ecosystems. 

STRATEGIC  POLICY  BRANCH 

11th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-3372 
Fax  (416)314-2976 
8:30-5:00  S 

The  Strategic  Policy  Branch  provides  the  central  strategic  policy  function  for  the  ministry, 
including  central  cabinet  liaison  responsibilities.  The  branch’s  role  is  to  improve  policy  integration 
and  capacity  by  forecasting  the  longer  range  strategic  direction  for  the  ministry,  linking  long  range 
ministry  issues  and  concepts  to  inform  the  development  of  sound  public  policy,  and  effectively 
integrating  ministry  policy  development  from  among  the  core  functional  areas  (air,  climate  change, 
waste,  water  and  land)  to  ensure  consistency  with  the  government’s  priorities. 

WASTE  MANAGEMENT  POLICY  BRANCH 

7th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)325-4440 
Fax  (416)314-9411  (8th  Fir) 

Fax  (416)325-4437  (7th  Fir) 

8:00-5:00  S 

The  Waste  Management  Policy  Branch  is  responsible  for  the  development  of  policies,  regulations 
and  legislation  to  ensure  sound  and  effective  management  of  wastes  in  Ontario.  The  branch  works 
with  municipalities,  the  private  sector  and  associations  to  manage  both  hazardous  and  non- 
hazardous  wastes;  and  promotes  waste  minimization,  diversion  and  recycling  activities. 

WATER  POLICY  BRANCH 

5th  &  6th  Fir,  1 35  St  Clair  Ave  W 
Toronto  M4V  1P5 
Fax  (416)314-3924 

Fax  (416)314-7200  (Director’s  Office) 

Fax  (416)314-3918 
8:15-4:30  @ 

The  Water  Policy  Branch  is  responsible  for  the  development  of  policies  and  programs  to  protect 
and  restore  the  quality  and  quantity  of  Ontario’s  water  resources.  The  branch  works  with  other 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


363 


jurisdictions,  municipal,  federal,  other  provincial  and  international  interests  to  develop  effective 
policies  and  programs  for  the  protection  and  wise  management  of  ground  water,  surface  water  and 
drinking  water,  and  promotes  water  efficiency  for  ecological,  environmental  and  social  economic 
sustainability. 

WORKFORCE  PLANNING  OFFICE 

11th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-1934 
Fax  (416)314-7890 
8:30-4:30  S 

The  Workforce  Planning  Office  is  responsible  for  maintaining,  monitoring  and  operating  the 
divisional  human  resources,  financial  and  administrative  data  systems  for  the  Assistant  Deputy 
Minister’s  office  and  the  Division;  make  recommendations  to  the  ADMs  office  regarding  various 
improvements,  enhancements  and  modifications  to  the  data  systems  based  on  ongoing  problem 
resolutions  and  liaison  with  client  branches.  This  office  also  coordinates  divisional  data  for  the 
estimates  and  workforce  planning. 

OPERATIONS  DIVISION 

14th  Fir,  135  St  Clair  Ave  W 
Toronto  M4V  1P5 
General  Inquiry  (416)314-6378 
Fax  (416)314-6396  E! 

The  Operations  Division  is  responsible  for  delivering  programs  to  protect  air  quality,  surface  and 
ground  water  quality  and  quantity;  managing  the  disposal  of  wastes;  ensuring  an  adequate  quality 
of  drinking  water  and  controlling  the  use  of  pesticides.  In  addition,  the  division  is  responsible  for 
administering  the  ministry’s  approvals,  environmental  assessments,  and  licensing  programs  as 
well  as  an  investigative  and  enforcement  program  to  ensure  compliance  with  environmental  laws. 

ENVIRONMENTAL  SWAT  TEAM 

Suite  1000,  305  Milner  Ave 
Scarborough  M1B  3V4 
General  Inquiry  (416)314-4278 
Fax  (416)314-4464 
8:15-4:30  ^ 

The  Environmental  SWAT  Team  is  a  highly  mobile  team  dedicated  to  ensuring  compliance  with 
Ontario’s  environmental  laws  through  tough,  effective  and  fair  enforcement.  Working  in 
partnership  with  the  ministry’s  district  offices,  the  team  targets  specific  sectors  of  concern  -  sectors 
that  have  high  non-compliance  rates  and/or  may  have  significant  impacts  on  public  health  and  the 
environment.  The  Environmental  SWAT  Team  also  includes  the  Vehicle  Emissions  Enforcement 
Unit  (known  as  the  Smog  Patrol).  This  unit  of  the  team  is  dedicated  to  inspecting  vehicles  suspected 
of  emitting  excessive  exhaust  smoke,  or  of  having  emissions  control  equipment  that  has  been 
tampered  with  or  removed. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


364 


MINISTRY  OF  THE  ENVIRONMENT 


INVESTIGATIONS  AND  ENFORCEMENT  BRANCH 

8th  Fir,  5775  Yonge  St 
North  York  M2M4J1 
General  Inquiry  (416)326-6700 
Fax  (416)326-5256 
8:15-4:30  @ 

The  Investigations  and  Enforcement  Branch  is  responsible  for  all  aspects  of  environmental 
enforcement  within  the  ministry.  The  branch  complements  other  ministry  programs  to  ensure 
compliance  with  environmental  laws. 

CENTRAL  REGION 
9th  Fir,  5775  Yonge  St 
North  York  M2M4J1 
General  Inquiry  (416)326-6700 
Fax  (416)325-6356 
8:15-4:30  @ 

EASTERN  REGION 
133  Dalton  Ave 
Kingston  K7L  4X6 
General  Inquiry  (6 1 3)549-4000 
Fax  (613)548-6907 
8:15-4:30  ^ 

NORTHERN  REGION 
Rm  331,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)475-1205 
Fax  (807)475-1777 
8:30-4:30  Ei 

REGIONAL/DISTRICT  OFFICES 

The  Regional/District  Offices  are  responsible  for  delivering  programs  to  protect  air  quality,  surface 
and  ground  water  quality  and  quantity;  managing  the  disposal  of  wastes;  ensuring  an  adequate 
quality  of  drinking  water  and  controlling  the  use  of  pesticides. 


SOUTHWESTERN  REGION 
733  Exeter  Rd 
London  N6E  1L3 
General  Inquiry  (519)873-5000 
Fax  (519)873-5008 
8:15-4:30  @ 

WEST  CENTRAL  REGION 
9th  Fir,  1 19  King  St  W 
Hamilton  L8P4Y7 
General  Inquiry  (905)521-7660 
Fax  (905)521-7181 
8:15-4:30  S 


CENTRAL  REGION 

CENTRAL  REGION  OFFICE 
8th  Fir,  5775  Yonge  St 
North  York  M2M4J1 
General  Inquiry  (416)326-6700 
Toll  Free  1-800-810-8048 
Fax  (416)325-6345  (For  FOI  also) 
8:30  -  5:00  gl 

HALTON-PEEL  DISTRICT  OFFICE 

Suite  300,  4145  North  Service  Rd 

Burlington  L7L  6A3 

General  Inquiry  (905)319-3847 

Toll  Free  1-800-335-5906 

Fax  (905)319-9902 

8:30-5:00 


TORONTO  DISTRICT  OFFICE 
8th  Fir,  5775  Yonge  St 
North  York  M2M4J1 
General  Inquiry  (416)326-6700 
Fax  (416)325-6346 
8:30-5:00  @ 

YORK  DURHAM  DISTRICT  OFFICE 
5th  Fir,  230  Westney  Rd  S 
Ajax  LIS  7J5 

General  Inquiry  (905)427-5600 
Toll  Free  1-800-376-4547 
Fax  (905)427-5602 
8:30-5:00  @ 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


365 


NORTHERN  REGION 


EASTERN  REGION 

KINGSTON  REGIONAL  OFFICE 

133  Dalton  Ave 

PO  Box  820 

Kingston  K7L4X6 

General  Inquiry  (613)549-4000 

Fax  (613)548-6908 

Fax  (613)548-6911  (Director) 

8:30  -  5:00  @ 

BELLEVILLE  AREA  OFFICE 
Belleville  Mall 
470  Dundas  St  E 
Belleville  K8N  1G1 
General  Inquiry  (613)962-9208 
Fax  (613)962-6809 
8:15-5:00  S 

CORNWALL  AREA  OFFICE 
2nd  Fir,  1 1 3  Amelia  St 
Cornwall  K6H  3P1 
General  Inquiry  (613)933-7402 
Fax  (613)933-6402 
8:30  -  5:00 

KINGSTON  DISTRICT  OFFICE 

133  Dalton  Ave 

PO  Box  820 

Kingston  K7L4X6 

General  Inquiry  (613)549-4000x2692 

Fax  (613)548-6920 

8:30  -  5:00  @ 

OTTAWA  DISTRICT  OFFICE 

2435  Holly  Lane 

Ottawa  K1V  7P2 

General  Inquiry  (613)521-3450 

Fax  (613)521-5437 

8:30  -  5:00  S 

PETERBOROUGH  DISTRICT  OFFICE 

Robinson  PI  South  Tower 

2nd  Fir,  300  Water  St 

Peterborough  K9J  8M5 

General  Inquiry  (705)755-4300 

Fax  (705)755-4321 

8:30  -  5:00  @1 


THUNDER  BAY  REGIONAL  OFFICE 

3rd  Fir  Suite  331,  435  James  St  S 

Thunder  Bay  P7E  6S7 

General  Inquiry  (807)475-1205 

Toll  Free  1-800-875-7772  (Within  Area  Codes 

807  &  705) 

Fax  (807)475-1754 
8:30  -  5:00  @ 

SUDBURY  DISTRICT  OFFICE 

Suite  1101,  199  Larch  St 

Sudbury  P3E  5P9 

General  Inquiry  (705)564-3237 

Toll  Free  1-800-890-8516  (Within  Area  Codes 

705  &  807) 

Fax  (705)564-4180 
8:30  -  5:00  @ 

SUDBURY/SAULT  STE  MARIE  DISTRICT 

OFFICE  -  SAULT  STE  MARIE  AREA 

Roberta  Bondar  PI 

Suite  610,  70  Foster  Dr 

Sault  Ste  Marie  P6A  6V4 

General  Inquiry  (705)541-2170 

Toll  Free  1-800-965-9990  (Within  Area  Codes 

705  &  807) 

Fax  (705)541-2171 
8:30  -  5:00  S 

THUNDER  BAY  DISTRICT  OFFICE 
3rd  Fir  Suite  331,  435  James  St  S 
Thunder  Bay  P7E  6S7 
General  Inquiry  (807)475-1315 
(807)475-1205  (Regional  Office) 

Toll  Free  1-800-875-7772  (Within  Area  Codes 
705  &  807) 

Fax  (807)473-3160 
Fax  (807)475-1754 
8:30  -  5:00  S 

THUNDER  BAY/KENORA  DISTRICT 
OFFICE  -  KENORA  AREA 

808  Robertson  St 
PO  Box  5150 
Kenora  P9N  1X9 

General  Inquiry  (807)468-2718 

Toll  Free  1-888-367-7622  (Within  Area  Code 

807) 

Fax  (807)468-2735 
8:15-5:00  @1 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


366 


TIMMINS  DISTRICT  OFFICE 
Ontario  Government  Complex 
Hwy  101  E 
PO  Bag  3080 

South  Porcupine  PON  1H0 

General  Inquiry  (705)235-1500 
Fax  (705)235-1520 
8:30  -  5:00 

TIMMINS/NORTH  BAY  DISTRICT 

OFFICE  -  NORTH  BAY  AREA 

Suite  103,  447  McKeown  Ave 

North  Bay  P1B  9S9 

General  Inquiry  (705)497-6865 

Toll  Free  1-800-609-5553  (Within  Area  Code 

705) 

Fax  (705)497-6866 
8:30-5:00  @ 

SOUTHWESTERN  REGION 

LONDON  REGIONAL  OFFICE 
733  Exeter  Rd 
London  N6E  1L3 
General  Inquiry  (519)873-5000 
Toll  Free  1-800-265-7672 
Fax  (519)873-5020 
8:30-5:00  @1 

BARRIE  DISTRICT  OFFICE 
Unit  1203,  54  Cedar  Pointe  Dr 
Barrie  L4N  5R7 
General  Inquiry  (705)739-6441 
Toll  Free  1-800-890-8511 
Fax  (705)739-6440 
8:30-5:00  @ 

LONDON  DISTRICT  OFFICE 
733  Exeter  Rd 
London  N6E  1L3 
General  Inquiry  (519)873-5000 
Toll  Free  1-800-265-7672 
Fax  (519)873-5020 
8:30-5:00  @1 

OWEN  SOUND  DISTRICT  OFFICE 

1580  20th  StE 

Owen  Sound  N4K  6H6 

General  Inquiry  (519)371-2901 

Toll  Free  1-800-265-3783 

Fax  (519)371-2905 

8:30-  5:00  S 


MINISTRY  OF  THE  ENVIRONMENT 


SARNIA  DISTRICT  OFFICE 
1094  London  Rd 
Sarnia  N7S  1P1 
General  Inquiry  (519)336-4030 
Toll  Free  1-800-387-7784 
Fax  (519)336-4280 
8:30-5:00  @ 

WINDSOR  DISTRICT  OFFICE 
Unit  620,  4510  Rhodes  Dr 
Windsor  N8W  5K5 
General  Inquiry  (519)948-1464 
Toll  Free  1-800-387-8826 
Fax  (519)948-2396 
8:30-5:00  H 

WEST  CENTRAL  REGION 

HAMILTON  REGIONAL  OFFICE 

Ellen  Fairclough  Bldg 

12th  Fir,  119  King  StW 

Hamilton  L8P4Y7 

General  Inquiry  (905)521-7640 

Toll  Free  1-800-668-4557 

Fax  (905)521-7820 

8:30  -  5:00  @ 

GUELPH  DISTRICT  OFFICE 
4th  Fir,  1  Stone  Rd  W 
Guelph  N1G4Y2 
General  Inquiry  (519)826-4255 
Toll  Free  1-800-265-8658 
Fax  (519)826-4286 
8:30  -  5:00  S 

HAMILTON  DISTRICT  OFFICE 
Ellen  Fairclough  Bldg 
9th  Fir,  1 19  King  St  W 
Hamilton  L8P4Y7 
General  Inquiry  (905)521-7650 
Fax  (905)521-7820 
Fax  (905)521-7806 
8:30-5:00  @ 

NIAGARA  DISTRICT  OFFICE 
9th  Fir  Suite  15,  301  St  Paul  St 
St  Catharines  L2R  3M8 
General  Inquiry  (905)704-3900 
Toll  Free  1-800-263-1035 
Fax  (905)704-4015 
8:30-5:00  9 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


367 


SPILLS  ACTION  CENTRE 

Place  Nouveau  Bldg 
10th  Fir,  5775  Yonge  St 
North  York  M2M4J1 
General  Inquiry  (416)325-3000 

Toll  Free  1-866-663-8477  (Pollution  Hotline  -1-866-  MOE-TIPS) 

Toll  Free  1-800-268-6060  (Spill  and  Drinking  Water  Reports) 

Fax  (416)325-3011 
24  Hours  E3 

The  Spills  Action  Centre  (SAC),  staffed  on  a  24-hour  basis,  receives  province- wide  reports  of  spills 
and  coordinates  appropriate  response  actions.  The  centre  also  receives  adverse  drinking  water 
notifications  and  pollution  hotline  calls  in  addition  to  reports  of  occurrences  for  a  number  of  other 
ministries  and  agencies.  SAC  is  responsible  for  coordinating  ministry  support  under  provincial 
emergency  plans  and  for  maintaining  the  ministry’s  emergency  plan  for  spill-related  emergencies. 
The  office  also  provides  guidance  pertaining  to  Ontario’s  Spill  Legislation  -  Part  X  of  the 
Environmental  Protection  Act. 

AGENCIES,  BOARDS  AND  COMMISSIONS 

ENVIRONMENTAL  REVIEW  TRIBUNAL 

12th  Fir  Suite  1201,  2300  Yonge  St 

PO  Box  2382 

Toronto  M4P  1E4 

General  Inquiry  (416)31 4-4600 

Fax  (416)314-4506 

www.ert.gov.on.ca 

8:30-4:45  @ 

The  Environmental  Review  Tribunal  is  an  independent  and  impartial  tribunal  established  by 
provincial  legislation  that  holds  public  hearings  regarding  appeals  arising  from,  amongst  other 
things,  the  revocation,  alteration  or  issuance  of  approvals,  licences,  permits  or  orders  under  various 
environmental  statutes.  These  statutes  include  the  Environmental  Protection  Act,  the 
Environmental  Assessment  Act,  Ontario  Water  Resources  Act,  Ontario  Pesticides  Act  and  the 
Environmental  Bill  of  Rights,  1993.  Under  the  Niagara  Escarpment  Planning  and  Development  Act, 
Tribunal  members  are  appointed  to  make  recommendations/decisions  regarding  permit 
development  application  appeals  and  plan  amendment  applications. 

OFFICE  OF  CONSOLIDATED  HEARINGS 

12th  Fir  Suite  1201,  2300  Yonge  St 

PO  Box  2382 

Toronto  M4P  1E4 

General  Inquiry  (416)314-4600 

Fax  (416)314-4506 

www.ert.gov.on.ca 

8:30-4:45  @ 

Under  the  Consolidated  Hearings  Act,  the  Environmental  Review  Tribunal  holds  public  hearings 
in  conjunction  with  the  Ontario  Municipal  Board.  This  occurs  when  a  proposal  requires  more  than 
one  tribunal  hearing  under  more  than  one  of  the  Acts  set  out  in  the  schedule  to  the  Consolidated 
Hearings  Act,  1981.  The  Hearings  Registrar  must  receive  written  notice  from  the  person  proposing 
the  undertaking,  specifying  the  nature  of  the  undertaking,  required  hearings  and  governing  Acts. 
The  matter  is  then  referred  to  the  chairs  of  the  two  boards,  who  establish  a  joint  board  for  the 
hearing.  The  board’s  decision  can  be  varied  or  rescinded  only  by  the  Lieutenant-Governor-in- 
Council  or,  on  a  question  of  law,  may  be  appealed  to  the  Divisional  Court. 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


368 


MINISTRY  OF  THE  ENVIRONMENT 


ONTARIO  CLEAN  WATER  AGENCY 

17th  Fir,  1  Yonge  St 
Toronto  M5E  1E5 
General  Inquiry  (416)314-5600 
Toll  Free  1-800-667-6292 
Fax  (416)314-8300 
www.ocwa.com 
8:15-5:15  0 

The  Ontario  Clean  Water  Agency  (OCWA)  was  created  in  1993  under  the  Capital  Investment  Plan 
Act  with  a  mandate  to  provide  safe,  reliable  and  cost-effective  water  and  wastewater  services  to 
Ontario  municipalities.  The  Agency  currently  operates  over  400  facilities  in  the  province,  ranging 
in  size  from  small  lagoons  and  pumping  stations  to  metropolitan  water  treatment  and  distribution 
systems.  OCWA  is  not  a  monopoly  and  receives  no  government  subsidies.  OCWA  is  a  business 
that  competes  for  its  contracts  in  an  open  marketplace  against  private  sector  companies.  The 
Agency  reports  to  the  Minister  of  Environment.  OCWA’s  mission  is:  “To  be  the  best  in  the 
business  of  producing  clean  water”. 


EASTERN  AND  NORTHERN  REGIONS 

593  Norris  Crt 

Kingston  K7P2R9 

General  Inquiry  (613)634-6292 

Fax  (613)634-1942 


MIDWESTERN  REGION 
Unit  B3,  490  Dutton  Dr 
Waterloo  N2L6H7 
General  Inquiry  (519)885-7022 
Fax  (519)885-8192 


MID-ONTARIO  REGION 
Unit  D,  24  Yonge  St  S 
PO  Box  2654 
Elmvale  L0L  1P0 
General  Inquiry  (705)322-5630 
Fax  (705)322-5633 


SOUTH  PEEL  FACILITIES 
1300  Lakeshore  Rd  E 
Mississauga  L5E  1E9 
General  Inquiry  (905)274-1223 
Fax  (905)274-5906 

SOUTHWESTERN  REGION 
3508  Wonderland  Rd  S 
London  N6L  1A7 
General  Inquiry  (519)652-7014 
Fax  (519)652-7020 


PESTICIDES  ADVISORY  COMMITTEE 

12th  Fir  Suite  1203,  2300  Yonge  St 
Toronto  M4P  1E4 
General  Inquiry  (416)314-9230 
Fax  (416)314-9237 
www.opac.gov.on.ca 
8:15-4:30  0 

This  Pesticides  Advisory  Committee  advises  the  Minister  on  matters  pertaining  to  pesticides.  It 
annually  reviews  the  Pesticides  Act  and  regulations,  and  government  publications  respecting 
pesticides  and  the  control  of  pests.  The  committee  also  recommends  classification  for  all  new 
pesticide  products  prior  to  their  marketing  and  use  in  Ontario,  and  publishes  an  annual  report,  which 
is  available  upon  request.  For  other  ministry  publications  on  pests  and  pest  control  and  information 
on  pesticide  licensing,  contact  the  Standards  Development  Branch,  Pesticides  Section  or  the 
Environmental  Assessment  and  Approvals  Branch. 

ACTS 

Capital  Investment  Plan  Act,  1993 
Consolidated  Hearings  Act 
Environmental  Assessment  Act 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.infogo.gov.on.ca 


MINISTRY  OF  THE  ENVIRONMENT 


369 


Environmental  Bill  of  Rights  Act,  1993 

Environmental  Protection  Act 

Environmental  Tribunal  Act 

Ministry  of  the  Environment  Act 

Municipal  Water  and  Sewage  Transfer  Act,  1997 

Nutrient  Management  Act 

Ontario  Water  Resources  Act 

Pesticides  Act 

Safe  Drinking  Water  Act 

Sustainable  Water  and  Sewage  Systems  Act,  2002 
Waste  Diversion  Act,  2002 
Waste  Management  Act,  1982 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


370 


MINISTRY  OF  FINANCE 


MINISTRY  OF  FINANCE 

Frost  Bldg  S 

7th  Fir,  7  Queen’s  Park  Cres 
Toronto  M7A  1Y7 

Toll  Free  General  Inquiry  1-800-263-7965 
Fax  (905)433-6777 
www.gov.on.ca/fln 
8:30-5:00  S 

The  mission  of  the  ministry  is  to  establish  an  environment  which  will  ensure  a  dynamic,  innovative 
and  growing  economy  and  to  manage  the  fiscal,  financial  and  related  regulatory  affairs  of  the 
Province  of  Ontario.  To  carry  out  this  mission,  the  ministry  will  create  a  climate  for  economic 
growth  and  job  creation  in  the  province;  promote  the  effective  and  efficient  delivery  of  government 
services  to  taxpayers  and  reduce  spending;  ensure  prudent  management  of  the  province’s  debt; 
balance  the  budget;  and  ensure  that  public  organizations  remain  accountable  to  taxpayers  for  the 
use  of  their  funds. 

DEPUTY  MINISTER’S  OFFICE 

COMMUNICATIONS  AND  CORPORATE  AFFAIRS  BRANCH 

Frost  Bldg  N 

3rd  Fir,  95  Grosvenor  St 

Toronto  M7A  1Z1 

General  Inquiry  (416)325-0333 

Fax  (416)325-0339 

www.gov.on.ca/fm 

8:30-5:00  @ 

The  Communications  and  Corporate  Affairs  Branch  provides  strategic  communications  advice  and 
planning  to  the  Minister  of  Finance,  the  Deputy,  all  ministry  divisions  and,  where  appropriate,  other 
ministries,  to  support  jobs  and  the  economy.  The  services  include:  communications  planning  for 
ministry  programs,  policies  and  initiatives;  issues  management;  developing  communications 
policies  for  the  ministry;  responding  to  public  and  media  enquiries;  advertising  strategies  and 
implementation;  news  releases;  event  planning;  media  monitoring  and  analysis;  communications 
evaluation;  speeches.  In  addition,  the  branch  coordinates  the  distribution  of  Ministry  of  Finance 
documents  and  requests  for  translation.  It  also  tracks  and  coordinates  responses  to  all  ministerial 
correspondence  and  provides  information  and  research  services. 

ISSUES  AND  MEDIA  RELATIONS 

Frost  Bldg  N 

3rd  Fir,  95  Grosvenor  St 

Toronto  M7A  1Z1 

General  Inquiry  (416)325-0333 

Fax  (416)325-0339 

8:30-5:00  @1 

V 

The  Issues  and  Media  Relations  unit  monitors  legislative  proceedings  and  the  media  to  identify, 
analyze,  respond  to,  and  manage  emerging  contentions  issues,  supporting  timely  briefings  to  the 
Minister  on  these  matters. 


For  information  on  “Services  offered  to  the  Public”  see  our  Web  site  at  www.lnfogo.gov.on.ca 


MINISTRY  OF  FINANCE 


371 


INTERNAL  AUDIT  SERVICES 

Eaton  Tower 
31st  Fir,  250  Yonge  St 
Toronto  M5B  2N7 
General  Inquiry  (416)325-8320 
Fax  (905)433-5222  (Oshawa) 

Fax  (416)325-5096  (Toronto) 
8:30-5:00  S 


Internal  Audit  Services  provides  a  full  range  of  internal  audit  services  geared  to  assisting  its  clients 
in  achieving  their  objectives,  identifying  and  managing  risks  and  improving  controllership, 
accountability,  effectiveness,  efficiency  and  economy  of  programs,  systems  and- operations.  The 
range  of  services  provided  include  business  advisory,  audit  (value  for  money,  financial  and 
compliance)  services,  control  and  risk  assessment,  information  technology  audits  and  consultation, 
facilitation  and  liaison  with  the  Provincial  Auditor.  Its  clients  include  the  Ministry  of  Finance  and 
its  agencies. 


INTERNAL  AUDIT  SERVICES  -  OSHAWA 

3rd  Fir,  33  King  St  W 

Oshawa  L1H  8H5 

General  Inquiry  (416)325-8320 

8:30-5:00  @1 


INTERNAL  AUDIT  SERVICES  - 

TORONTO 

Eaton  Tower 

3 1st  Fir,  250  Yonge  St 

Toronto  M5B  2N7 

General  Inquiry  (416)325-8320 

8:30  -  5:00  gl 


LEGAL  SERVICES  BRANCH  -  TORONTO,  QUEEN’S  PARK 

Frost  Bldg  S 

5th  Fir  Rm  515,  7  Queen’s  Park  Cres  E 
Toronto  M7A  1Y7 
General  Inquiry  (416)325-1455 
Fax  (416)325-1460 
8:30-  5:00  E3 

Legal  services  for  the  Ministry  of  Finance  are  provided  by  this  branch.  It  counsels  the  ministry  on 
the  interpretation  of  statutes  and  regulations,  and  the  preparation  and  review  of  proposed  legislation, 
regulations  and  other  legal  documents.  General  legal  services  include  litigation,  prosecutions, 
settling  claims,  drafting  agreements  and  provincial  legislation,  providing  legal  advice  on 
government  financial  matters,  tax  policy,  administration  and  enforcement,  and  the  issue  and  sale 
of  government  of  Ontario  securities. 


LEGAL  SERVICES  BRANCH  -  OSHAWA 

Michael  Starr  Bldg 

6th  Fir,  33  King  St  W 

Oshawa  L1H  8H5 

General  Inquiry  (905)433-5657 

Fax  (905)436-4510 

8:00-5:00  S 


LEGAL  SERVICES  BRANCH  -  TORONTO, 

BLOOR  ST 

6th  Fir,  101  Bloor  St  W 

Toronto  M7A  1C1 

General  Inquiry  (416)326-0415 

Fax  (416)326-0416 


For  information  on  l&IT  Clusters,  see  introductory  page  x 


372 


MINISTRY  OF  FINANCE 


CENTRAL  AGENCIES  INFORMATION  AND  INFORMATION 
TECHNOLOGY  CLUSTER 

5th  Fir,  33  King  St  W 
Oshawa  L1H  8H5 
General  Inquiry  (905)433-6797 
Fax  (905)433-5708 

The  Central  Agencies  Information  and  Information  Technology  Cluster  supports  the  Ministry  of 
Finance,  Management  Board  Secretariat  and  Cabinet  Office.  The  Cluster  is  closely  aligned  to  the 
core  businesses  of  the  ministries  and  is  absolutely  essential  to  the  efficient  and  cost  effective 
delivery  of  services,  the  growth  of  those  businesses  and  their  contribution  to  the  agendas  of  both 
the  ministries  and'the  government.  Although  there  is  a  wide  range